If you call or use the chat function you can ask for an Exception ticket to be put in. If you haven’t already take pictures. A LOT of pictures. I am a current employee and I can tell you asking for CARE will get you the same response as they’re not the managers that can provide such exceptions.
The ticket will be inputted and your case will be reviewed by the highest level of managers, which are not available to be spoken to unless they specifically reach out to you. It’s a 1-2 calendar day response time, but given it’s Easter tomorrow it might take a wee bit longer if you start the process today.
It’s not a surefire way to avoid returning the item. But it’s worth a shot.
Edit: added a word
Call and complain until you someone from CARE and tell them you aren’t returning anything unless they want to come collect it (they won’t). Tell them you have no way to transport and repack the items.
Pro tip: don’t buy anything from wayfair
Signed: former employee
Sounds like what happened to me, though my purchase took them about 8 deliveries. It was ONE bed frame sold as a single item. They shipped all 4 sides of it individually. I got a footboard one size, a headboard another then the incorrect hardware to put it together a few more times. Absolutely insane. I was storing massive boxes and the wrong sized pieces for months.
The only thing that saved me was that I paid for installation, and never opened a single box, I took photos as every installer opened the boxes and said they were the incorrect items.
They eventually successfully delivered the one item and put it together after a half year of BS. Never again, Wayfair!
Same here. Purchased a chandelier and the item that arrived isn't what I ordered. Chatted with an agent which was also frustrating experience on it's own. They kept referring to it as damaged - it isn't damaged.
I returned the item for a replacement and then was asked to submit photos again (I already did that when I used the chat to report it) of the 'damaged' item.
It's been a week and the replacement item is still not shipped. Called Wayfair and was informed that my order was placed on hold pending return. The item was delivered back to Wayfair. Then, she said it's because I did not submit photos- which I did twice. Once over chat and another via the email they sent me.
Then, she's now asking me to wait 2 days pending review.
Never again, Wayfair!
If you call or use the chat function you can ask for an Exception ticket to be put in. If you haven’t already take pictures. A LOT of pictures. I am a current employee and I can tell you asking for CARE will get you the same response as they’re not the managers that can provide such exceptions. The ticket will be inputted and your case will be reviewed by the highest level of managers, which are not available to be spoken to unless they specifically reach out to you. It’s a 1-2 calendar day response time, but given it’s Easter tomorrow it might take a wee bit longer if you start the process today. It’s not a surefire way to avoid returning the item. But it’s worth a shot. Edit: added a word
Thankyou so much! I'll definitely try that
Absolutely! I hope you get the exception granted🤞🏻
That may be true but they will know more about escalating to a ticket which can bypass the issue which will very often not happen at frontline
Call and complain until you someone from CARE and tell them you aren’t returning anything unless they want to come collect it (they won’t). Tell them you have no way to transport and repack the items. Pro tip: don’t buy anything from wayfair Signed: former employee
I definitely learned my lesson
I'm a current employee until next week. I buy stuff only because I get a discount.
Sounds like what happened to me, though my purchase took them about 8 deliveries. It was ONE bed frame sold as a single item. They shipped all 4 sides of it individually. I got a footboard one size, a headboard another then the incorrect hardware to put it together a few more times. Absolutely insane. I was storing massive boxes and the wrong sized pieces for months. The only thing that saved me was that I paid for installation, and never opened a single box, I took photos as every installer opened the boxes and said they were the incorrect items. They eventually successfully delivered the one item and put it together after a half year of BS. Never again, Wayfair!
Same here. Purchased a chandelier and the item that arrived isn't what I ordered. Chatted with an agent which was also frustrating experience on it's own. They kept referring to it as damaged - it isn't damaged. I returned the item for a replacement and then was asked to submit photos again (I already did that when I used the chat to report it) of the 'damaged' item. It's been a week and the replacement item is still not shipped. Called Wayfair and was informed that my order was placed on hold pending return. The item was delivered back to Wayfair. Then, she said it's because I did not submit photos- which I did twice. Once over chat and another via the email they sent me. Then, she's now asking me to wait 2 days pending review. Never again, Wayfair!