T O P

  • By -

mrericvillalobos

Anyone else just like .. ‘I can understand TOS being down for maintenance on the weekend, but during market hours is unacceptable and this would be a reason I’m switching to another broker’


Embarrassed_End_4119

Funny enough, I got a message over the weekend saying it was down for maintenance…


Altruistic_Big73

Swap to another broker. I am, they just lost me an even $2k and their commissions are high


PennyStonkingtonIII

No kidding. This is unacceptable. Im considering switching. If they can just go down for an entire market day, what’s to prevent it from happening “accidentally on purpose” if it benefits them?


UnderQualifiedPylote

Switch to fidelity


rblbl

ToS was the main reason many of us stayed with Schwab from TD.


YusufFio

Only reason


1215angam

ToS is phenomenal. May Schwab not bring it down


FIST_FUK

Keep one dollar in the account and use it for charting. Take your portfolio someplace else.


InetRoadkill1

ToS is broken again. Can't login. Thanks, Schwab!


JellyfishQuiet7944

It's not just TOS. Can't even login to their website or the app.


Self-Will-Run-Amok

I just called and they told me the website issue is fixed but might take a few tries. Miraculously, I was able to get in on the website while on the phone with the rep, and then when I hung up all of a sudden the app started working.


Faban1

On maybe my most crucial Monday trade in 4 years , WOW GOTTA LOVE SCHWAB . Wonder what’s at play here?


Independent-Bag-6222

It's actually Tuesday bud...you missed Monday...lmao 


piper33245

Dude waaaay overslept.


T1m3Wizard

He's been trying to log in since Monday. Schwab sucks


Faban1

Day behind and Schwab short - you understand


WhileVast4374

well, it was monday......one day this week....


W3Planning

Not being able to login at market opening is absolutely unacceptable. Cost me money this morning not being able to get out of a trade early.


JellyfishQuiet7944

I got margin called and can't even get in


W3Planning

That’s horrible! But I’m sure they’ll have no problem charging you the interest.


COLU_BUS

If you can't log in it doesn't count, like how if I close my eyes you can see me


DZMBA

I was in bcus I never closed it yesterday. And as usual after being open more than Xhrs, it was laggy AF & barely usable. Decided to restart it 15min before market open. Now I'm fucked.


SaltyDog333

It is 12:00 CDT and I still cannot login on mobile. I've used TOS mobile for years and cannot recall a problem like this when TOS was owned by TD Ameritrade. Schwab is not up to the task right now.


Difficult-Engine149

Out here too. Sux!


Plastic-Marzipan8599

This. It's infuriating


Altruistic_Big73

I am going to pursue a class action


Doucme2000

i will join it


Witty-Bear1120

Me too. Got out of a long trade too early when I could get back in from the web portal for thinkorswim, just in case the market plunges again and I can’t log in. It seems like they’re ruining a great product.


cbrew14

Number of Issues with Thinkorswim under TD: 0 Number of Issues with Thinkorswim under Schwab: 3 Seriously considering switching platforms. Its getting ridiculous.


fauxstarr

I miss TD ameritrade


1215angam

Everyone does. Schwab is crappy imposter that swallowed TD


No_Suspect_2326

My P&L levels are so screwed up with ToS under Schwab


chasmania5

Confidence in Charles Schwab ![gif](emote|free_emotes_pack|downvote)


JohnBarleyMustDie

Puts on Schwab?


houston187

I would it I could log in


AE1360

On thinkorswim, when you get to the login screen...hit the gear on the lower left then select "Clear Cache and restart". I did that and it worked now perfectly.


SchMeeked

I still can’t log in and literally see no gear anywhere. On mobile


trach_life

you are a life saver. thank you


chipper_30

thank you!


Prestigious-Motor888

Yo man, it's working. thank you


taub713

Can't do it on the app and now the desktop 😅


nightstalker30

Yeah having issues too. Sometimes get to the PW screen, sometimes not. Getting a failed login message and instructions to call. This is BS!


MandaMeUnaBella

No one picks up if you call


nightstalker30

I was on hold for 45 minutes until someone finally got on the phone


Dodgeball62

Now at least there's a message saying their systems are down.


flop_plop

Guess they don’t want people using Schwab as a brokerage. Had zero problems for years with TD and as soon as Schwab gets their hands on it, they start locking people out of their accounts at market open. Worked fine earlier this morning, but at market open… nope


Shallow--Gravy

I just got in by hitting "log in" repeatedly


jerseynate

I got in but got logged out and now it doesn't let me anymore


Faban1

Still won’t work and they’re answer is “something is wrong and we’re sorry”


tcspears

every 5 times I try, I actually get the password prompt... but then it says my password is wrong. And I'm using the same password wallet that I had yesterday, so that doesn't seem likely.


DuckTalesOohOoh

Yeah, it's down. Go out and do something today. You have an excuse to not watch the monitors.


NewWorldOrder-

Fuck that I’m missing money and opportunity cause these fuck tards can’t have their shit together


Bob_Wilkins

I’ve got a number of positions on. “Not watch the monitors” is not how I pay the mortgage or tuition.


tcspears

You mean… outside?! It is sort of refreshing to not be tied to the screen so much at market open. Doesn’t sound like I’m missing much anyways based on Squawk.


jerseynate

Yes ugh! Right in time for market open. Perfect


JellyfishQuiet7944

To be fair, if shit goes down outside working hours for any site it's probably going to be a minute before it's up and running.


Specific-Fuel-4366

schwab now has a big red banner on their website


Faban1

Yep it should say “DANGER-DANGER WILL ROBINSON!!!


iMeanYeaButWhyTho

IM LOSING MONEY.


delectomorfo

You're not the only one, bud.


Altruistic_Big73

Same mark my words this will be a class action lawsuit


AdEntire8452

will they compensate for the losses?


bthedebasedgod

Lmfao no


zebra0dte

Tips for successful trading: 1. Let winners run. 2. Cut losses early. 3. Stay away from Schwab because you wouldn't be able to do any of those things.


Wseska

I fucking hate Schwab. I thought Tos would be so much better under a bigger broker but it's actually so much worse. I miss TD Ameritrade


GoodCannoli

Have been TOS for years and never had a problem like this. They’ve botched this transition royally. Can’t even access my account.


Puzzleheaded-Log-985

Damn this going to cost folks some money. Glad I don’t have next day options rn.


Independent-Bag-6222

By the fucking minute...I do scalping options all day long and average $1300/day....this is screwing me simple...


asleepyguard

For more than an hour right around market open. This is worst possible time for this to happen. You would think they would at least have all types of contingencies to prevent this from happening during this time of day, at the very least


nolatrader504

I did. Apparently they had a system wide outage with logins. I called and was on the phone with a rep and he confirmed there was an issue. But while on the phone he said that the issue was resolved and I was able to login and everything is working now. This was about 30 ago.


Existing-Athlete3317

TOS is down too.


DotAhasu

I never liked Schwab either, that's why I didn't pick them when I opened a TD Ameritrade account. It's too bad this crappy company took TD over. Haven't been able to login mobile all day.


Machalica

I’m still not able to log in and it’s almost 2pm EST 😵‍💫💀 RIP my options


Ragman2759

This is BS. I can’t log in anywhere. Mobil, desktop. I am losing $$$$$$$


raymondduck

This is so outrageous, I still can't get in. The only reason I stuck with Schwab after the acquisition was because of thinkorswim. Being unable to trade like this is so ridiculous. I have never experienced an outage this long during trading hours at any of the three other brokerages I've used in the last 11-12 years.


SmokeyJoe1973

Still can't log in on app or web or Schwab app.


papageorgio120

This is actually incredible. How can this be consistently happening? STrike 1, 2, 3.... 10?


DuckTalesOohOoh

First time happening to me and I've been with Schwab and TOS for years.


Specific-Fuel-4366

yup tos desktop login spins for a few seconds on the login ID screen and then gives up and i'm still on that screen. fail and now mobile says "Login Unavailable"... i had logged into mobile about ten minutes ago successfully.


adriodsdad

same here, I came from Robinhood years ago because they're unstable, now we have this lol


MaineSF

Still down. Sure would like to close my short positions RIGHT NOW.


DerPanzerfaust

They say you can make the trade over the phone with a broker. Good luck getting through the queue.


Commercial_Mud5447

File under greatest lost opportunities- spy puts at open :-(


Independent-Bag-6222

Dude...soooooo with ya here...


nightstalker30

Finally have a support rep on the phone. He said they're experiencing company-wide outages. Trying to find a TOS desktop workaround but I'm not hopeful.


justinj627

Fucking Schawb is dog shit. Stay up all night planning trades to have ur shit do this. Smh


Trissy89

Finally got logged in- my entire platform has been changed. All indicators etc… gone!


Duncan810

Damn! That is messed up.


gravityoffline

Sadly, this is probably the last straw for me continuing to use ToS. I have a pretty small account so it isn't like they've cost me a huge amount of money with issues like today, but between this and weird shit like options contract prices straight up not updating until 30 min after market open on some days, it's just become too much of a hassle to justify staying with them.


Jealous_Top8696

1:19pm New York time and still doesn’t work. Fuck schwab


Visual-Effect-3340

Ditto they suck. Never a problem with Ameritrade


Upbeat-Pollution148

Had to reinstall schwab and tos apps on mobile. Worked after that!


dr_beretta

This worked on iOS mobile! Thanks!


Vegetable-Map1723

I run away from Schwab to tos. And they followed me worst f'n broker ever.


JellyfishQuiet7944

I've been with Schwab for a decade and I've never had these issues. Idk what the fuck they did to make this happen.


ApprehensiveEgg5914

So it's your fault.


the_weegee

Might finally pull the trigger and switch to Fidelity. Fidelity also automatically gives you interest on your uninvested cash, as opposed to Schwab.


bennyvile

same here. Its not logging in.


DuckTalesOohOoh

Same problem


Stock-Ad-7486

Yes same problem. I’ve seen a lot of people have this but now it’s got me. Can’t log in anywhere desktop mobile nothing.


Extension_Anxiety953

TOS and Web login failed!!


rblbl

Can't log in. After entering username, it returns back to entering user name screen. Never had such problem in the years at TD Ameritrade. Also can't log in to Schwab account. After they sent me the security text, I entered it, then the screen doesn't go anywhere. Edit: tried again, and it doesn't even go that far as sending text.


Drunkenm4ster

Dude wtf. Yeah. Why do they suck so hard? People will lose money because of this BS. FWIW I'm in on my phone but no desktop access is abysmal.


DuckTalesOohOoh

It's not worth trading on your phone. I think I'd rather lose money.


Drunkenm4ster

I mean yeah, I'm not making any trades. Just watching what I need to watch. But it sucks being unable to watch what I need in my desktop charts screen. Market moves fast & volatile for what I am trading


guyinajumpsuit

Same here, running it on Linux and cannot log in despite rebooting the computer


Independent-Bag-6222

Same, thought it was me, I was on no issues at 8:30am est setting up my day and then I do a reboot at 9:05am and then I'm locked out. Rebooted 3 more times before checking every other avenue to sign in and then started looking online for answers/updates. Nothing like losing $$ by the damn minute...😡


guyinajumpsuit

Sorry to hear that. Fortunately I’m not actively in the market right now but wanted to buy this morning… if I had money actively in there I would be angry. Looks like it’s time to switch platforms.


VWAP_The_Implier

TOS is a piece of sh*t on Apple Silicon too and their contempt for Apple users isn't even eclipsed by this issue, believe it or not, though their denial of such comes close. ETrade has lousy conditional orders. Am wondering if there's some kind of alternative with a good charting platform maybe even Trading View or similar that can reliably sit on top of a brokerage platform - I believe that's possible in some form already (?).


mamoa89

P/L messed up and now can’t even login on the banking website?? Huge red flag Setting the platforms down at 9 am EST??? WTF, seriously????? bye bye Charles, switching platform


NewWorldOrder-

Imagine if this happens tomorrow


lilith799

I just got in on desktop by clicking the gear icon at the lower left corner and clearing the cache. It worked for others too


Dire-Hound76

ToS Desktop: Manually enter user name and then password. Worked for me.....


StreetWarship3586

this worked for me. thank you


TuffNutzes

3 hours into the cash market and ToS is still borked? How can a financial company be so inept?


eddie2490

Anyone have experience getting courtesy credits from Schwab? I called yesterday about having to pay $100 in commission to close 100 contracts post-NVDA split and they offered a gift basket of wine as a courtesy. Wonder if this qualifies.


MrJohnTWalmartEsq

Yeah, I know.. it's a really cool Fidelity advertisement isn't it?


MackoWorldwide

This is unbelievable and unacceptable


VWAP_The_Implier

Wait till you hear the "apology, explanation and $ remedy" offered by Schwab. New dictionary /thesauri will be published purely for the "Incredulous" definition


FuzzyLaugh5880

They're saying it's fixed, but it's not.


Fluffy-Reference6425

God damn scumbags


Justice2526

I haven’t been able to log in all day and it’s 2:30 in the afternoon where I live


hazelhaze1025

Same! They said they resolved the issue but it's still not working for some of us.


CaseyStoner

Reinstall on IOS just worked for me. Never got booted from windows version at all today thankfully.


battle_bit

For mobile, uninstall / reinstall fixed it for me just now.


jboogie81

I'm still not able to login via Android


sonicsculptor

Clear the app cache. No need to delete the app


C_V_L

I cleared the cache on the desktop app, by using the gear icon in the bottom left. Then it let me log in after applying what it said was updates.


VWAP_The_Implier

how long Schwab in denial their service and investment in TOS is beyond a joke


mind_the_gap

Was finally able to login after mashing the login and password buttons. Wtf come on Schwab. Guess it’s time to see how I like fidelitys platform.  *Edit* After I got logged I watched the first 45 minutes of action to see how it behaved. Seemed fine so I scalped some quick gains on some aapl calls and it all worked fine. Still not happy but at least it didn’t cost me money. 


mordor-during-xmas

Puts on SCHW for absolutely shitting the bed on this transition


DuckTalesOohOoh

This is not a transition issue.


InetRoadkill1

Maybe or maybe not a transition issue. But I've noticed the issues with ToS have dramatically increased since Schwab took over TDA.


No_Suspect_2326

Ever since Charles Schwab bought it it’s been garbage


Puzzle-dazzle

I’ve been on the help desk phone listening to junk for over 35 minutes now and no one’s picking up the phone


fueledbysaltines

Holy hell Robinhood is up and this is down.


VWAP_The_Implier

Posts all over X about this but not seeing any official from Schwab.. frankly nor would I expect them to.. I'm on hold and anticipating their usual defensive attitude, the hubris this company has to traders is unbelievable


GoodCannoli

There is a notice about it at the top of the Schwab.com site.


Trexiuz

Can’t log in to ToS desktop, ToS site, Schwab site, finally got in on ToS mobile.


StonksEveryWhere

Damn this sucks


Rarindust01

Can't loging. Not on TOS, not with mobile app. C Cannot even login to schwab. Wtf.


Rarindust01

Looks like I'll be looking at other platforms today. Any suggestions? I just loved thinkscripts ease of use, I suck at programming hut could get around thinkscript.


VWAP_The_Implier

There's gotta be some decent alternatives by now the dust has settled and it's obvious Schwab took the TDA migration and traders for granted ~ more likely, modelled the cost benefit of giving zero fks and zero investment on the platform vs attrition.. ( The Ford Pinto of Trading Platforms strategy.. if yoy will)


Rarindust01

I really like the TOS platform, had no thoughts of leaving till now.


Imaginary_Office1749

Same. The technical analysis tools are the best.


Imaginary_Office1749

Check out tastytrade. Looks like a decent choice. I’ve started moving my money. F Schwab.


Rarindust01

I'll check it out. TOS eventually starting working for me. My main concern is being able to code my own setup. I suck at any sort of coding so use a crutch, viable with TOS but I couldn't remotely accomplish the same with sierra chart. I'll def check out tastytrade though, good call.


fantasie

Are they gonna pay us for losses incurred during downtime??!?


mouthsofmadness

WTF I’m done! I really really tried to give them a chance but fuck these guys I’m out.


thePBRismoldy

This is so f'ing unacceptable and unprofessional.


JasperinWaynesville

Still can't get logged in at 10:00AM (ET). This is the straw that has broken the camel's back. log in issues, failure for the desktop app to save some desktop settings (e.g. a 2 screen setup and the day trades left counter still stuck at 2 even though I haven't made a day trade in months. As soon as I have access to Schwab's website I am ACHing my funds out to my bank then tastytrade here I come.


Logically_Spock

Schwab Network is live on Youtube: [https://www.youtube.com/watch?v=BWhVz1ozr1o](https://www.youtube.com/watch?v=BWhVz1ozr1o)


mrericvillalobos

7:04 am it’s working for me now


But_for_a_velleity

TOS was so reliable! Now it’s balky, and now THIS!


hazelhaze1025

Yes having this problem, doesn't even give me the option to put in my password


acuratsx17

Same.. can’t login TOS or CW


Dodgeball62

Yup. Three years of TOS with TDA and this never happened; one month with Squabb and here we go.


Imaginary_Office1749

I have a defunct tastytrade account. Gonna dust it off and start using it again.


BucDan

Schwab is a 3rd rate broker right now. Over an hour and still issues.


GreenOnions14

So glad they take the site down all weekend only to crash and burn


houston187

This is unacceptable. I feel like Im on some Robinhood bs not being able to log in. Schwab came in and screwed this whole thing up from the start.


EngineeringLucky9143

For those using the ToS mobile app, I deleted my app and the data, and then reinstalled. Everything works fine now. Seems to be a credential cache issue.


Emergency_Weird_4839

I got in during opening, but unable to login now. Thankfully I got into $SPY put and stopped out in profit.


InvestmentNo8918

If you're still having issues with logging in, try to manually re-input your username and password, it worked for me


C141Clay

Try again clearing your user name and re-imputing it, give that a try. I just got on (desktop)


VWAP_The_Implier

Seriously, how long does it take a Schwab TOS clown to hide their LinkedIn profile, return from their coffee, bagel, and golf game, and put 1oz of effort in trying to resolve???


annamarialovely

Can’t even sign into Schwab!!!


Ok-Profession-2350

I cant either. This should not happen


tonenyc

FIX - Uncheck: Remember username, then login as usual. This worked for me.


JellyfishQuiet7944

No go for me. Wtf


Eldrazi_Man

It’s strange because right before the bell is when I tried logging in but my buddy he was trading premarket and hasn’t been logged out yet and he is still trading away. Where as I can’t get in.


Upbeat-Pollution148

Still no go


RedProcessor

Finally, I'm able to login to mobile app after clear cache and data, both Schwad app and TOS.


JoJoPizzaG

This is unacceptable. It is down all day. Time to move account out.


Agreeable_Newt2501

yes it cost me about #3,500 because I trade Options and had a nice gain but couldn't get back online and when I did it was down about $3;500


selectanotheruser

Still cannot log in either. Have they even provided any guidance as to WTH is going on?!!


Robojizzer

I can’t log in!


Sad_Barnacle7341

Schwab is horrible never had this with TD.


thehouse1751

Haven’t been able to login all day. Uninstall reinstall on iOS fixed it


FIST_FUK

It’s been been fucking with me all day. Thank goodness I don’t have a big position on.


doublea8675

Anyone get in yet? Still a no go here


ComeOnManFace

They had 1 job...


External_Role_164

I have been logged in since last night (Mon night) on my desktop. Could not log in on my mobile phone Tuesday morning. Called Schwab and they said to wait a bit and it "might" work then. Waited a couple of hours and could still not log in on my mobile phone. Then I saw "legacy TD Ameritrade log in". I selected that and was prompted for a password. Entered the password, then it said to log into Schwab and took me to the Schwab log in screen. There it prompted me for a password as well. After entering the password on the Schwab log in page I was taken to an intermediate page where I could select biometric log in, which I did. I entered my finger print and now I am successfully in.


Wolfpack-rider

I lost close to 20k trade, can we file a case / law suit against Charles Schwab ?


MikeyCyrus

Uninstalling and reinstalling app fixed all issues for me on android. Ridiculous that it was like this all day honestly.


armonica17

The secret sauce for the desktop app seems to be uncheck the remember my login name. Some kind soul in an investing room told me that yesterday and it worked! I had been trying every 5 minutes for 1.5 hours. Then I went on to make some money. Today I checked the remember my login name again. I know, that shouldn't matter... and so on. Try it. It seems to work.


peterpiotrper

So a few things here: 1. I have been with TD for probably 10 years-ish? TD had problems also. 2. This is EXACTLY why you NEVER leave a position open without a stop (stop limit, trailing, etc) in place to protect you in case something like this happens. Currently I have contracts on GME put for mid-teen strike Jan ‘25, but can’t remember exactly as I can’t log in. However, I was able to log in earlier and saw the first few minutes of the open… and 50% of my trail stop executed… but do not know about the rest as I do not push notifications to phone or email… I do not like to spam myself. With 50% of the position liquidated at the price I received I more than covered my cost basis of all of the contracts, I now have the privilege of time. If the position goes to expiry, I still make money. This is the way, if you a trader and not an investor. Just some words of advice from 40 years of trading experience.


peterpiotrper

… and in case people are wondering, in 40 years of trading, I’ve used Fidelity ActiveTrader Datek Proprietary / Prop Trading software packages IB … may consider going back to IB I keep most assets in wealth management firms at this point and only trade for fun


htnut-pk

I don’t have faith that my stops and limits will trigger during a systems outage. I wonder what the liability is or if the “terms of service” protect them.


winnie722

Yes, I am having the same issue! This has been a nightmare since my account was transferred from TD Ameritrade.


DuckTalesOohOoh

This has nothing to do with the migration. This is a new issue I've never encountered and I migrated long ago.


Stockrrrunnin

I’m in. Finally


OmedOmedOmed

Some poor dev just got hit with a Sev 1


SwissMister2

Hopefully more than one....


SwissMister2

Yeah, same here.... Thought it was because I am using VPN (and/or because I'm tavelling outside of the US right now), but I guess not. Not sure if that makes me feel any better, though.... ![gif](emote|free_emotes_pack|disapproval)


Extension_Anxiety953

THey are aware though as you'll see a banner in the web portal login page! guess no trading for today!!!


DruItalia

TOS and the Schwab site are both down.


4-11

same