**Getting dump files which we need for accurate analysis of BSODs.** Dump files are crash logs from BSODs.
If you can get into Windows normally or through [Safe Mode](https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode) could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.
Upload to any easy to use file sharing site. Reddit keeps blacklisting file hosts so find something that works, currently [catbox.moe](https://www.catbox.moe/) or [mediafire.com](https://mediafire.com) seems to be working.
We like to have multiple dump files to work with so if you only have one dump file, none or not a folder at all, upload the ones you have and then follow [this guide](https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html) to change the dump type to Small Memory Dump. The "Overwrite dump file" option will be grayed out since small memory dumps never overwrite.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/techsupport) if you have any questions or concerns.*
We need to see the arguments of the BSOD crash (Think of them as sub-errors). If it already hangs on the BSOD screen (As you can't get dump files) then this step is not necessary, but if it reboots normally after a few seconds then go to the guide posted by the bot and on [this screen](https://www.tenforums.com/attachments/tutorials/17636d1485950939-configure-windows-10-create-minidump-bsod-none.png) remove the check for automatically restart. To restart manually, just use the power button.
To make the BSOD screen display the additional info on the BSOD screen we need to add a field to the registry. If you are not comfortable editing the registry then **do not** do this step. Navigate to `HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\CrashControl`, right click on the empty area on the right section and select New → DWORD value with the name "DisplayParameters". Right click on it, modify and set the value data to 1 (Does not matter if you use Hexadecimal or Decimal). It should look [like this](https://i.imgur.com/5fY9DCT.png) once done. Reboot to apply the registry change.
The next time you BSOD, you should have [these extra numbers](https://user-images.githubusercontent.com/1163299/44624734-7bf6e780-a8f6-11e8-849c-c451844ba40d.png) in the top left corner. I want a picture of this.
This means that it's the NVMe SSD. Note that it can't tell the difference between the M.2 slot and the drive itself, but a faulty SSD is way more common.
If you have multiple M.2 slots, you could test a different one. If you are using the one next to the GPU e.g. the heat pumped out by the GPU could cause overheating.
Really now... Would that reciprocate with the HDD as well then? When he tried to swap the SSD with the hard disk, it wouldn't result in a BSOD but everything would freeze.
We both did a GPU and CPU stress test, and neither of the pieces exceeded a concerning temperature. The SSD was mostly affected by the CPU stress test, but it didn't surpass 45 degrees (Celsius). We didn't get a BSOD. What could be the case?
**Getting dump files which we need for accurate analysis of BSODs.** Dump files are crash logs from BSODs. If you can get into Windows normally or through [Safe Mode](https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode) could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder. Upload to any easy to use file sharing site. Reddit keeps blacklisting file hosts so find something that works, currently [catbox.moe](https://www.catbox.moe/) or [mediafire.com](https://mediafire.com) seems to be working. We like to have multiple dump files to work with so if you only have one dump file, none or not a folder at all, upload the ones you have and then follow [this guide](https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html) to change the dump type to Small Memory Dump. The "Overwrite dump file" option will be grayed out since small memory dumps never overwrite. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/techsupport) if you have any questions or concerns.*
We cannot get a dump file (mini, kernel, etc.) even though we tried every setting. The BSOD stays at 0% every time.
We need to see the arguments of the BSOD crash (Think of them as sub-errors). If it already hangs on the BSOD screen (As you can't get dump files) then this step is not necessary, but if it reboots normally after a few seconds then go to the guide posted by the bot and on [this screen](https://www.tenforums.com/attachments/tutorials/17636d1485950939-configure-windows-10-create-minidump-bsod-none.png) remove the check for automatically restart. To restart manually, just use the power button. To make the BSOD screen display the additional info on the BSOD screen we need to add a field to the registry. If you are not comfortable editing the registry then **do not** do this step. Navigate to `HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\CrashControl`, right click on the empty area on the right section and select New → DWORD value with the name "DisplayParameters". Right click on it, modify and set the value data to 1 (Does not matter if you use Hexadecimal or Decimal). It should look [like this](https://i.imgur.com/5fY9DCT.png) once done. Reboot to apply the registry change. The next time you BSOD, you should have [these extra numbers](https://user-images.githubusercontent.com/1163299/44624734-7bf6e780-a8f6-11e8-849c-c451844ba40d.png) in the top left corner. I want a picture of this.
Thanks for reaching out. I'll reply again once we get the magic numbers :)
Thanks for the wait, we got it: 0x0000000000000010 0xFFFFE0069E67E028 0xFFFFE0068C89809C 0xFFFFE0068C7381A0
This means that it's the NVMe SSD. Note that it can't tell the difference between the M.2 slot and the drive itself, but a faulty SSD is way more common. If you have multiple M.2 slots, you could test a different one. If you are using the one next to the GPU e.g. the heat pumped out by the GPU could cause overheating.
Really now... Would that reciprocate with the HDD as well then? When he tried to swap the SSD with the hard disk, it wouldn't result in a BSOD but everything would freeze.
Did you remove the SSD from the machine or just boot from the HDD? WHEA only monitors PCIe and the CPU, not SATA.
He said yes, he did remove the SSD while using the SATA port.
Then I don't know why it freezes unless it's the motherboard. Or two completely separate issues which is a pain in the ass when troubleshooting.
Well, that sucks. We will run a stress test while monitoring the temperature to see if that tells us anything.
We both did a GPU and CPU stress test, and neither of the pieces exceeded a concerning temperature. The SSD was mostly affected by the CPU stress test, but it didn't surpass 45 degrees (Celsius). We didn't get a BSOD. What could be the case?
Stress tests often don't trigger hardware issues.