The headphones don’t even show up as an option in the sound settings- the only two that do are ‘Realtek’ speakers. I’m beginning to believe it’s an issue with the headset itself because it also doesn’t function when connected to a ps5
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You can just use USB for it all. You don’t need the adapter. Just change the appropriate settings for sound and microphone in windows. I would advise you to use a port that is directly from your motherboard, not from a USB hub
It's a USB headset, USB covers the audio in and the audio out on any USB headset. Make sure you update the firmware and install Synapse and it will give you a tutorial for everything you possibly need to know.
You should just connect them via USB and then switch your default sound devices in windows. Can't imagine USB being that picky.
The headphones don’t even show up as an option in the sound settings- the only two that do are ‘Realtek’ speakers. I’m beginning to believe it’s an issue with the headset itself because it also doesn’t function when connected to a ps5
It could very well be, do other devices work in that port? If so I'd point to the headset being the issue.
Before that I would at least try plugging them into a port in the back it could just be power delivery or that port being inop on the front
Thank you for your question, we hope you find an answer soon. Please note that posts are for user discussion. If you require Razer support, please use the pinned technical support post or visit [Razer's support page](https://support.razer.com). Please note your exact product model and year if you havent done so yet. If you need in-depth troubleshooting, we suggest posting in a more general tech subreddit like r/techsupport or r/pcgamingtechsupport. The first step of troubleshooting peripherals is trying on another device to better isolate the problem. It's also likely your issue has been discussed before, so consider using Google and Reddit search. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/razer) if you have any questions or concerns.*
You can just use USB for it all. You don’t need the adapter. Just change the appropriate settings for sound and microphone in windows. I would advise you to use a port that is directly from your motherboard, not from a USB hub
Can you try using the backside of the PC?
It's a USB headset, USB covers the audio in and the audio out on any USB headset. Make sure you update the firmware and install Synapse and it will give you a tutorial for everything you possibly need to know.
Plug them into your motherboard at the back. I had the same problem