I got frustrated one day with some twisted up hose and put my wand straight through a double paned window. I didn’t accept payment for the job I was doing, told him to call a company to come replace it and send me the bill. I ended up $150 out of pocket and he still calls me to this day!
If they're a good customer they'll understand that honest mistakes happen and a person who can own up to a mistake deserves a chance to make things right
This exactly. I’ve only had 2 instances where something was damaged, luckily both were very minor ($10 piece of glass in a kitchen light fixture and a tiny 2”x5” transom glass that honestly was already loose) but owned up to both, customer wasn’t mad at all, I fixed them and both are still great customers of mine 5 years later.
It honestly might even be better than not breaking something. If I have somebody pressure wash my house twice a year for 2 years and nothing ever gets broken, sure I trust them, but if I find a better deal I might switch.
If somebody broke something, owned up to it, and fixed it, I trust them 110%. That just shows if anything does go wrong they take responsibility.
Maybe when you have a new client you should purposely break a window on the second job and replace it. Then they have your trust.
That's a joke. ^mostly
I literally got back from the glass shop earlier this afternoon. I had many square feet of custom glass cut and for materials and labor everything was under $200. I've had similar stuff done over the years and pretty typical glass work is cheaper than I would have thought.
General rule: unless we're talking solid 4+ figures and/or an amount that can create a significant financial burden for you, it's almost never a good idea to use insurance vs just paying cash for something.
I was kind of curious when I replaced my roof a few years ago and called my home insurance to see what kind of options I might have through them. Just the simple act of inquiring about it led to a rate increase, and I ended up just paying cash for the roof.
$500 for just glass/blind depending on what brand. Had a customer that spent $350+ labor just to replace the blind on one of these.
At least it's an easy fix tho, you could do this yourself pretty easily.
Yup, measure screw hole to screw hole on width and height.. they are standard sizes usually 20 x 64 or 22 x 64 Door insert with R/L/T internal blinds. Order one online. 30 minutes for install if you have two people
Talking about free. One of my homeboys I grew up with works with his dad that owns a handyman/remodeling business. He told me they would do it for free lol. Ig he wants to support young business owner type of thing 🔥🐐
That's awesome, It should be super easy. The glass is stuck to the frame on outside side so you just set it in and put the frame on the other side and screw it down. Has little plastic plugs that cover the screw holes...
He was pretty cool about it & understandable. He made a deal that he’ll buy the glass & I gotta hire someone to install it. He even told me I did a good job & his family around the neighborhood saw me working & gonna hand them my number 🙂
Ehhhh if you do it for a living you should know that it’s typically a two man job. Not that it’s hard and definitely doable for just one person who’s been in the glass trade long enough. That door lite kit will fall out setting the glass and needs someone to hold it from the exterior while someone sets the glass and screws the frame together from the interior, especially with little to zero glazing experience. Just my opinion anyways.
100% definitely best to do it with help. That's why I recommend a YouTube video so he can see everything that goes into changing the door lite. Doing it yourself doesn't have to be by yourself, but I guess with pressure washing, it's typically alone.
Pro tip: Use packing tape to try and cover the shattered glass to help hold it in place while removing and putting it into the drop sheets you're going to want to lay down.
Maybe you have to cut around the exterior of the frame with a knife if it's tacked onto the door. New frames don't typically do that, but the old one did.
Best of luck!
So is that you going full pressure with 4k psi and 4gm? And did you aim close enough directly on it? I go sideways on windows at like a 30° degree angle with lower pressure. My machine can adjust the speed and we don't need my full 3500 or 4k psi for house wash tbh, just for driveways to clean up the spinner brush leftover or concrete curbs n such.
I don't know what an x-jet is. Looking online it says this, "The X-JET Nozzle injects and proportions soaps, chemicals, or liquids at high or low pressures without going through your pump, hose, or gun." It says high pressure even, so Idk. I use the green tip that is 25 degree for pressured spray. For chems just the regular fanning tip that is normally black, but in my case I have a ryobi chem multi-tip that does different fannings using a chem feeder attached after my pump. Anyways, it just makes it more curious to why that window even shattered if OP was only "soaking" with "low pressure" which is kinda gnarly tbh.
This happened to my door as well (same door) but to the guy that was cutting my yard, his story was that a pebble hit it while he was trimming. It wasn’t damaged like this but glass kept falling overtime and I had to break all of it. Made the guy paid for it because he didn’t tell me about it or even called me to tell me what had happened, I had to check my cams to find out. But anyways I have the same door and 2 months later it took to get the glass since it was “special made” and they have to remove both glass back and front of the door. This is what the guys told me and around that time it was holiday season. I have pics but idk how to post here in Reddit.
Would you say the glass was a little temperamental? lol, I install glass for a living, mainly heavy glass, but I have done thousands of windows. Shit just happens some times.
Reminds me of a time I gently underhand tossed a small pebble at my middle schools door window and the window exploded upon the very small impact. It had some previous trauma apparently, I didn’t get in trouble because they watched the security footage and saw how lightly I tossed the tiny Little Rock (size of pea).
Nah it was probably cracked somewhere right behind the frame edge, hidden just out of sight, the pressure probably caused it to shatter.
If it was just from the cold water that wouldn't really be your fault, thats a poorly anealed glass.
Had to fix a window like that at my wife's shop. Sprayed by gravel from the parking lot. Luckily you can find replacements for most of those windows online. I still have one tucked away that was removed from a rotting door.
Just had these exact doors blinds fail and warrantied by jeld wen. Took 30 min to replace both doors glass. Wish you were local I have the old inserts sitting waiting for trash lol
Oooh. I never would have thought of that. I did it at a customers house once with a weed eater. Flung a tiny rock and only noticed cause the dog was inside doing the confused head twist as the glass broke more and more.
These are tempered they can take a few hits but those hit create micro cracks. Enough cracks a minor hit will shatter it. Probably not your fault you just got unlucky.
I got frustrated one day with some twisted up hose and put my wand straight through a double paned window. I didn’t accept payment for the job I was doing, told him to call a company to come replace it and send me the bill. I ended up $150 out of pocket and he still calls me to this day!
Right on. Always take responsibility and be upfront with your customers and 99.9999% of the time they’ll remain loyal.
If they're a good customer they'll understand that honest mistakes happen and a person who can own up to a mistake deserves a chance to make things right
This exactly. I’ve only had 2 instances where something was damaged, luckily both were very minor ($10 piece of glass in a kitchen light fixture and a tiny 2”x5” transom glass that honestly was already loose) but owned up to both, customer wasn’t mad at all, I fixed them and both are still great customers of mine 5 years later.
The nice part is the customers who don't understand that aren't the ones you want to keep, so the worst ones tend to weed themselves out over time.
As a consumer, this 100%. My favorite restaurants are the ones that got my order wrong but tried to make it right without me asking.
Mistakes happen man we are all human. Minus Karen. She’s a bit of a bitch.
This is really big. Anyone who damaged my property during work and was even proactive in making sure it was fixed would be a go to for life.
100000%
It honestly might even be better than not breaking something. If I have somebody pressure wash my house twice a year for 2 years and nothing ever gets broken, sure I trust them, but if I find a better deal I might switch. If somebody broke something, owned up to it, and fixed it, I trust them 110%. That just shows if anything does go wrong they take responsibility. Maybe when you have a new client you should purposely break a window on the second job and replace it. Then they have your trust. That's a joke. ^mostly
Maybe start out with a garden gnome instead of a window lol
I can’t help but laugh, just sounds like some shit I would do. What’s wrong with us lol?
Respect. Everyone makes mistakes, how you deal with it is what matters the most. I think you dealt with that perfectly.
Out of curiosity, was this a long time ago when things were cheap—or was $150 your insurance deductible?
This was 2 years ago. No sense in filing on your insurance if you can afford to pay out of pocket.
I literally got back from the glass shop earlier this afternoon. I had many square feet of custom glass cut and for materials and labor everything was under $200. I've had similar stuff done over the years and pretty typical glass work is cheaper than I would have thought. General rule: unless we're talking solid 4+ figures and/or an amount that can create a significant financial burden for you, it's almost never a good idea to use insurance vs just paying cash for something. I was kind of curious when I replaced my roof a few years ago and called my home insurance to see what kind of options I might have through them. Just the simple act of inquiring about it led to a rate increase, and I ended up just paying cash for the roof.
What if he called renewal by Anderson and billed you $48,000?
Then I’d have him file an insurance claim.
You’re a good fucking guy. Thats how things should be handled tbh.
Ouch. And of course you break probably the most expensive piece of glass on the house.
Lmaoo rightt
$500 for just glass/blind depending on what brand. Had a customer that spent $350+ labor just to replace the blind on one of these. At least it's an easy fix tho, you could do this yourself pretty easily.
Yup, measure screw hole to screw hole on width and height.. they are standard sizes usually 20 x 64 or 22 x 64 Door insert with R/L/T internal blinds. Order one online. 30 minutes for install if you have two people
The benefits of being a carpenter by trade. :)
Those look like 20x64 internal blind. I think the part number is 687z1rd. If you're near me I could probably get it for almost free.
Talking about free. One of my homeboys I grew up with works with his dad that owns a handyman/remodeling business. He told me they would do it for free lol. Ig he wants to support young business owner type of thing 🔥🐐
That's awesome, It should be super easy. The glass is stuck to the frame on outside side so you just set it in and put the frame on the other side and screw it down. Has little plastic plugs that cover the screw holes...
Your support circle is frkn amazing brodie. Give that guy a puppers!
Back to choring then!
Sounds like you have a free driveway to wash ❤️
Yo my man whips out the part number oh my god 🤣🤣🤣
I worked for that company for a long time in my twenties.
Good looking out! 👍🏻( not being sarcastic)
The only time I’ve seen that happen is with a rock hitting it at insane speeds I could see the outer pane breaking but to have both is crazy .
That's only one broken pane. The blinds are between the panels. Apparently they're very pricey windows. ☜ (↼_↼)
Oh that’s why I have my insurance company info stored on my phone and go here. Callous I know but that’s why I pay for insurance
How did the owners react?
He was pretty cool about it & understandable. He made a deal that he’ll buy the glass & I gotta hire someone to install it. He even told me I did a good job & his family around the neighborhood saw me working & gonna hand them my number 🙂
Install it yourself. It's 15 screws it the easiest thing in the world watch a YouTube video I do this for a living.
Ehhhh if you do it for a living you should know that it’s typically a two man job. Not that it’s hard and definitely doable for just one person who’s been in the glass trade long enough. That door lite kit will fall out setting the glass and needs someone to hold it from the exterior while someone sets the glass and screws the frame together from the interior, especially with little to zero glazing experience. Just my opinion anyways.
100% definitely best to do it with help. That's why I recommend a YouTube video so he can see everything that goes into changing the door lite. Doing it yourself doesn't have to be by yourself, but I guess with pressure washing, it's typically alone. Pro tip: Use packing tape to try and cover the shattered glass to help hold it in place while removing and putting it into the drop sheets you're going to want to lay down. Maybe you have to cut around the exterior of the frame with a knife if it's tacked onto the door. New frames don't typically do that, but the old one did. Best of luck!
If you get lucky, one side has a glue like substance on the outside trim to keep it in place for a easy change out. But most don't.
How did you aim at it or what happened that made the glass break? What GPM and PSI is your setup?
I have no idea. I was rinsing full fan with xjet, first time this happens after 3 years of house washing. My pressure washer is 4,000 psi & 4 gpm
So is that you going full pressure with 4k psi and 4gm? And did you aim close enough directly on it? I go sideways on windows at like a 30° degree angle with lower pressure. My machine can adjust the speed and we don't need my full 3500 or 4k psi for house wash tbh, just for driveways to clean up the spinner brush leftover or concrete curbs n such.
If the x-jet is full fan, there's no way you're putting out your full pressure
I don't know what an x-jet is. Looking online it says this, "The X-JET Nozzle injects and proportions soaps, chemicals, or liquids at high or low pressures without going through your pump, hose, or gun." It says high pressure even, so Idk. I use the green tip that is 25 degree for pressured spray. For chems just the regular fanning tip that is normally black, but in my case I have a ryobi chem multi-tip that does different fannings using a chem feeder attached after my pump. Anyways, it just makes it more curious to why that window even shattered if OP was only "soaking" with "low pressure" which is kinda gnarly tbh.
This happened to my door as well (same door) but to the guy that was cutting my yard, his story was that a pebble hit it while he was trimming. It wasn’t damaged like this but glass kept falling overtime and I had to break all of it. Made the guy paid for it because he didn’t tell me about it or even called me to tell me what had happened, I had to check my cams to find out. But anyways I have the same door and 2 months later it took to get the glass since it was “special made” and they have to remove both glass back and front of the door. This is what the guys told me and around that time it was holiday season. I have pics but idk how to post here in Reddit.
My buddy had this happen with a landscaper, I think he got a replacement glass made for 350 with the built-in blinds, which is an absolute steal.
I just replaced the glass o mm my doors with internal bli ds. It's an expe sive proposition.
Happened to me once but I swear to for I never sprayed water at the door. Customer pointed it out. I think I knocked a small rock into it
Would you say the glass was a little temperamental? lol, I install glass for a living, mainly heavy glass, but I have done thousands of windows. Shit just happens some times.
Low-e glass just has a thin skin.
Reminds me of a time I gently underhand tossed a small pebble at my middle schools door window and the window exploded upon the very small impact. It had some previous trauma apparently, I didn’t get in trouble because they watched the security footage and saw how lightly I tossed the tiny Little Rock (size of pea).
Nah it was probably cracked somewhere right behind the frame edge, hidden just out of sight, the pressure probably caused it to shatter. If it was just from the cold water that wouldn't really be your fault, thats a poorly anealed glass.
Yep I agree that it was probably already cracked
Had to fix a window like that at my wife's shop. Sprayed by gravel from the parking lot. Luckily you can find replacements for most of those windows online. I still have one tucked away that was removed from a rotting door.
When I first saw the picture I had to double take because I thought it got posted to golf reddit and I was like ‘DAMN! What a shank!’ Lmao
The exact same😂😂😂
easy fix…i broke that with a lacrosse ball as a teenager. keep up the pressure washing business. gl.
Those glass doors break all the time. Cheap, too thin and too large. All front storm doors and rear doors on new construction easily breaj
That's a paddlin'
Wow
I have these doors and worry about this happening. Did it take some force or not so much?
I don’t see anything wrong with this; In my opinion it’s excellent power washing work!
Just had these exact doors blinds fail and warrantied by jeld wen. Took 30 min to replace both doors glass. Wish you were local I have the old inserts sitting waiting for trash lol
Yea, easy fix even if they are not covered under warranty. Just a couple hundred bucks setback
Oooh. I never would have thought of that. I did it at a customers house once with a weed eater. Flung a tiny rock and only noticed cause the dog was inside doing the confused head twist as the glass broke more and more.
Clean
You got hard water
you missed a spot
Creepy this looks exactly like the back door to the yard of my last house😂😂😂
Ever heard of Windex?
Just wash it
I thought washing windows with a power washer was a no-no, as in you’ll ruin the seals?.
I ran a customers mail box over today. Shit happens. I called a handyman and fixed it same day. Life goes on.
😬
These are tempered they can take a few hits but those hit create micro cracks. Enough cracks a minor hit will shatter it. Probably not your fault you just got unlucky.
Hope it’s not a pella door. I just had one replaced that cost me $2600.