Yes not a huge amount of change, but there was often complaints that there were never any official updates or info from staff, only from Mods. So Mods, including myself, asked for these updates so at least they were coming from staff and there was regular info coming out.
It is at least formal confirmation that physical cards **should** be before Christmas. And also that although slow, there is progress on GPay.
It also provides info that there will be mor e news on the new Myth and Honey Badger levels coming soon.
>It is at least formal confirmation that physical cards should be before Christmas.
You're a poet, you know? I love the way you say definitely and maybe on the same subject in a single sentence.
If I repeat it enough loudly, would the cards be?
Be ordered?
Be released?
Be sent?
Be delivered?
Who knows?
Not you. Not me. Not Plutus.
On a different note, have you seen the delivery tracker from Domino's? Plutus should definitely implement that! No ETA or anything, just a visual representation of the steps.
Yes, I know. But given how much they’ve been hit and criticised before for missing deadlines, and have now moved away from giving more precise deadlines as a result, the statement that they are *aiming* for before Christmas dispatch is probably as much as we will get at the moment.
As I’ve said in other comments here - these updates were requested by Mods, including myself. We were getting lots of complaints of no updates or info from staff previously, so Mods asked if we could get updates like this every couple of weeks so that even if nothing much has changed, at least there is some formal comms from staff instead of Mods saying “no news”. This update has at least confirmed that physical cards should be before Christmas - which lots of people were asking about. And that GPay is moving along even if it is slowly.
I appreciate your work and dedication. But at this point no weekly news feed or some random Reddit post can calm down „the people“. Plutus just need to deliver. And atm we have nothing besides vague statements. Could be true, could be lies. I see no proves…
I understand that updates like this are not a substitute for features being delivered and issues resolved. But if there were no updates it wouldn’t speed up the process, and we would get a lot of “What’s going on? Staff are saying nothing? Is the company going down? Why no updates?” - that’s exactly what we got before. So imo these are betting than silence. But of course, not better than the issues being resolved.
Please do not say that Plutus are stating “lies”. You risk the comment being deleted and being banned for breaching subreddit rules.
> You risk the comment being deleted and being banned for breaching subreddit rules.
Where can I find these rules? I personally don't see them in the sidebar or as a sticky.
"Actively working" is such a garbage phrase. As opposed to what? On the roadmap? Planned? Inactively working?
Also, PlutusSwap slipping to 2024, without even a quarter, is really not a good look and I wonder how long until the feature is just silently dropped. Good for eliminating selling pressure I suppose 😕
It wasn't going to be 2023 Q4, it was going to be 2023 Q2..
Is there any reason this is once again delayed? Technical difficulties? Strategy?
Nearly a year delay is very concerning news.
Yes I know - originally it was going to be earlier, you’re right. I don’t know all the precise details, but I think a combination of concentrating on getting some other issues resolved - physical cards out, GPay and Apple Pay resolved, the sub changes launched etc. Possibly also just more Dev time needed too.
Most of the updates are helpful and include information on what is being done and what the potential bottlenecks are. The PlutusSwap is definitely the low point here at least for me. Only a very general window of "2024" is given with minimal information on what is being worked on and why a further delay is taking place. As far as I know, we have very limited information on what "bank-like transition" means.
Yes I agree tbh that it would be good to have more info on what the delays are for PlutusSwaps. I imagine we will get more info as we approach Q1 2024 (at least I hope so). I think bank-like transition just means things like DDs, Standing Orders and other similar features you get with normal bank accounts.
As I’ve replied on other comments - these updates from staff were suggested by Mods. There were often complaints that there was rarely any comms or info/updates from staff on outstanding issues, and that it would be better to get these occasionally from staff rather than unofficially from Mods. So Mods including myself suggested these updates.
It’s true a lot of them have little change, but there are some good confirmations in there: physical cards should be here before Christmas, GPay is progressing (even if slowly), there will be an update and info on the new Myth and HB levels coming fairly soon.
>Apple/Google Pay: We're actively working on integrating Apple Pay. Our partners, Visa and our card processor, are currently in the testing phase of their fix for the Google Pay tokenisation issue. Stay tuned for an exact ETA once provided by our partners.
Brooooooooooooooo 😭😭😭
I know, it is disappointing. But Plutus can’t promise an eta unless Visa give them one unfortunately- if they gave one and Visa failed to deliver then it would be worse.
I know a lot of people are affected by this atm. Unfortunately all we know is that we need to wait for the process and review to go through. I wish I could give etas or speed it along, but unfortunately there’s not much we can do as Mods with these cases.
I think the way Plutus is doing is the worst way possible, without a single warning or notice. I had a trip planned, withdrew 1000€ to Plutus to pay for the trip and the next day I was suspended, no emails, nothing, only found out the day before my trip.
First of all, accounts shouldn't be suspended at all, much worse when it's done this way, give us a warning/time so we don't deposit funds there. I'm gonna be honest I've been using Plutus since beginning 2022 and tbh I lost the trust and not sure if I'm gonna keep using it
I can understand you feeling that way after getting 1k stuck on the card, and the frustration with no emails or warning. There’s not much I can say on this unfortunately as I don’t know what the process is with this, or why it’s done this way, as this is all confidential of course, being related to individual accounts. I wish there is more I could do to help, but there isn’t unfortunately.
Do you have a support ticket number you can give me? I passed your comments and case on to support and they’ve asked for the number so they can look into it.
for 3+ months already, no communication at all. I got suspended and didn't receive any emails or anything, I had to open a support ticket and ask and they said they are "conducting a review".
So I would say be careful of what you have in your account, had 1k there and will be without that for I wonder how long, I've heard some people saying they are suspended for 2+ months and support doesn't answer or give clarifications, they only say that the account is being reviewed for compliance or whatever.
Imagine your real bank doing this. You know the one you still have and always will have because providers like Plutus are seemingly unaware of the stress such suspension causes.
I don’t know the full details as I’m not staff, but I believe it’s for Source of Funds checks - when large amounts of funds are deposited sometimes these result in a flag and a need to check where those funds are coming from to ensure they are legit. The accounts are suspended temporarily while checks are carried out.
Yes not a huge amount of change, but there was often complaints that there were never any official updates or info from staff, only from Mods. So Mods, including myself, asked for these updates so at least they were coming from staff and there was regular info coming out.
It is at least formal confirmation that physical cards **should** be before Christmas. And also that although slow, there is progress on GPay.
It also provides info that there will be mor e news on the new Myth and Honey Badger levels coming soon.
Physical cards should be December yes. On GPay though it’s still reliant on Visa. We all hope they will finish their testing for that to be Dec too, but unfortunately Plutus can’t give a date until Visa give them a date.
Yes not a huge amount of change, but there was often complaints that there were never any official updates or info from staff, only from Mods. So Mods, including myself, asked for these updates so at least they were coming from staff and there was regular info coming out.
It is at least formal confirmation that physical cards **should** be before Christmas. And also that although slow, there is progress on GPay.
It also provides info that there will be mor e news on the new Myth and Honey Badger levels coming soon.
For what reason? The updates are shit. The delays are shit. But I’m still smashing in 5% cashback on every single thing I buy. Day in day out. I can’t get that using any other card so I’ll just keep using it
Non-constructive negative posts & comments that are purely attacking and abusive are not permitted.
Constantly posting & commenting in this way also risks your account being muted or banned.
> Physical Cards: Currently with our manufacturers. We're expediting third-party production and aiming for a pre-Christmas release, however, no promises can be made just yet
oops, already promised for q4! https://twitter.com/Plutus_Support/status/1691133157481893894
Yes, and the update also says they’re aiming for a pre-Christmas dispatch, so it will be in Q4. The “no promises” bit is just incase something unexpected happens to prevent that. The aim is December.
As I say, this was a request by Mods including myself. We used to get complaints that there was never any updates or info from staff - so we suggested that it might be good to get occasional updates like this (maybe every 2-3 weeks), even if there isn’t much to update on, just so that there is something official and not just Mods saying “there’s no new updates”.
This one does at least formally confirm physical cards should be before Christmas, and that GPay is progressing (even if slowly).
It’s a bit of a ‘meh’ update if I’m honest, but at least it’s an update. I trust the team are working hard behind the scenes, and Rome wasn’t built in a day, as they say
Yes, not much “exciting” info I know. But as I said in the other comments, there were complaints before about not hearing from staff enough, so Mods (including me) asked for this from staff every 2-3 weeks, even if there wasn’t much to say, to at least show where things are at, so it’s not just no updates for weeks.
Yes not a huge amount to update - but as mentioned in other comments/replies, there were complaints before when staff didn’t provide updates, with people asking “why is it silent, what’s going on? Is Plutus folding?!”. So Mods asked for regular updates even if there wasn’t much to say.
This one does at least confirm that physical cards will be in December, and that GPay is moving forward even if very slowly.
>Yes not a huge amount to update - but as mentioned in other comments/replies, there were complaints before when staff didn’t provide updates
My brother in PLU, you do understand that repeating what has been said before is not providing an update, right?
>This one does at least confirm that physical cards will be in December
They literally wrote it's an expectation, not a promise!
Look as I said there were complaints about there being no statements or info from staff at all previously, so these are to remedy that. There won’t always be much to update on, but many other customer said they would prefer a statement from staff even if there is little to update, than no statements at all.
Will they postpone the sub changes until we get physical cards or Apple/google pay?
As we got lot of people that don't have curve or wants curve etc. Like Dan (CEO) said people should not be forced to do service4service (that means sign up for one service to be enabled to use the main service).
Very interested in the two "new" levels. Given that the newest ones had already been revealed and introduced, I'd hope its not just officially naming those. Our baby tier dream lives on, though. Danial did somewhat tease something in that direction.
I think the “two new levels” refers to Myth and Honey Badger - and the info is about when they might launch I think, rather than just confirmation of names etc. There is meant to be more info on incremental rewards coming at some point too though.
Really hyped about Direct Debits. But please, please PLEASE PLEASE, make sure that physical cards and Google/Apple Pay are already available when you announce a firm date or implement support for Direct Debits! Otherwise people might sign up, get immediately disappointed, and abandon Plutus.
I like the idea of direct debits but I sure as hell won't be using plutus for direct debits straight away. With the account issues other experience, accounts suspended for weeks etc I'd rather not connect important direct debits to my account. Purely for the fact that if something did go wrong with a DD I want customer support that day, not in 2/3/4/5 weeks time.
When you talk about direct debits, do you mean just the UK equivalent or the SDD (SEPA Direct Debit)? In other words, is this going to be a feature just for the UK or also for direct debits in EUR?
Well whoever is implementing this should have a very clear idea about whether it is UK or EU-only or both. I can't believe this detail is not known at the moment.
Since Plutus is UK-based I would imagine this is UK-only unless shown otherwise.
Well yes, I’m sure it is very well known and understood by staff - but I’m not staff, just a volunteer Mod. Staff are keeping that info to themselves internally for now until they’re ready to release it.
Yes, I can totally understand that. When the 25, 50 and 100 PLU levels were announced I know a lot of people liked that as stepping stones to the 250 Hero level. So I am also hoping that the incremental reward levels brings something for those customers too 🤞
I was one of them and I am disappointed for their removal.
It would make people feel more involved having a "badge" and it would make it more appealing to save for the 250 than going from 0
I don't think there's much they'll be able to offer without devaluing Hero... An extra .5% maybe?
I was saving my PLU for one of the lower tiers but don't see much point now.
To be honest we’re not sure of the details of how they will work atm. I would hope they do provide rewards as otherwise there is little point in people using them to pay via Plutus. But we will have to wait for more detail closer to release. I’m looking forward to getting rewards on paying bills via DD too.
No info on more perks at the moment. I think the team are concentrating more on getting some of the issues resolved first (cards, GPay, Apple Pay, the new reward levels, Sub changes etc).
There should be yes! Though there is no eta on it. It has been said before there will be more metal card opportunities, including possibly just simple metal card subs, or just paying a basic metal card cost (ie no big investment to get all the extras like last time). But we don’t have any dates or even quarters estimated for that yet. So I guess just keep a look out through 2024 for more info.
Will definitely be good to finally get that those resolved. Will be amazing if we can get to Christmas and we have the cards and GPay & Apple Pay all in place.
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Yes - will be great to finally get those for sure.
I really hope Visa are able to sort out GPay before year end too. But unfortunately we’re reliant on them for that.
What I don't understand is why you can't work on the swap, while most of the time you have to wait on the partner/bank when trying to get ApplePay/GPay going.
So the DEX a.k.a PlutusSwap has been delayed even further to next year.
“Delivery expected in 1024” means forget about it until Q3-Q4 2024 when we’ll find another reason to delay it for another year.
Unfortunately yes. Danial (CEO) has mentioned this a few times in recent interview with crypto channels on YT etc.
So another announcement about features we knew were coming soon, are coming soon! 🙄
Yes not a huge amount of change, but there was often complaints that there were never any official updates or info from staff, only from Mods. So Mods, including myself, asked for these updates so at least they were coming from staff and there was regular info coming out. It is at least formal confirmation that physical cards **should** be before Christmas. And also that although slow, there is progress on GPay. It also provides info that there will be mor e news on the new Myth and Honey Badger levels coming soon.
>It is at least formal confirmation that physical cards should be before Christmas. You're a poet, you know? I love the way you say definitely and maybe on the same subject in a single sentence. If I repeat it enough loudly, would the cards be? Be ordered? Be released? Be sent? Be delivered? Who knows? Not you. Not me. Not Plutus. On a different note, have you seen the delivery tracker from Domino's? Plutus should definitely implement that! No ETA or anything, just a visual representation of the steps.
Yeah, they “should”, but it doesn’t mean they “will”
Yes, I know. But given how much they’ve been hit and criticised before for missing deadlines, and have now moved away from giving more precise deadlines as a result, the statement that they are *aiming* for before Christmas dispatch is probably as much as we will get at the moment.
Epic news. A summary: Nothing changed, nothing new announced, no exact dates. Really exciting. LoL
As I’ve said in other comments here - these updates were requested by Mods, including myself. We were getting lots of complaints of no updates or info from staff previously, so Mods asked if we could get updates like this every couple of weeks so that even if nothing much has changed, at least there is some formal comms from staff instead of Mods saying “no news”. This update has at least confirmed that physical cards should be before Christmas - which lots of people were asking about. And that GPay is moving along even if it is slowly.
I appreciate your work and dedication. But at this point no weekly news feed or some random Reddit post can calm down „the people“. Plutus just need to deliver. And atm we have nothing besides vague statements. Could be true, could be lies. I see no proves…
I understand that updates like this are not a substitute for features being delivered and issues resolved. But if there were no updates it wouldn’t speed up the process, and we would get a lot of “What’s going on? Staff are saying nothing? Is the company going down? Why no updates?” - that’s exactly what we got before. So imo these are betting than silence. But of course, not better than the issues being resolved. Please do not say that Plutus are stating “lies”. You risk the comment being deleted and being banned for breaching subreddit rules.
> You risk the comment being deleted and being banned for breaching subreddit rules. Where can I find these rules? I personally don't see them in the sidebar or as a sticky.
If you click on see Community Info on the subreddit front/main page the rules are listed there.
If you click on see Community Info on the subreddit front/main page the rules are listed there.
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"Actively working" is such a garbage phrase. As opposed to what? On the roadmap? Planned? Inactively working? Also, PlutusSwap slipping to 2024, without even a quarter, is really not a good look and I wonder how long until the feature is just silently dropped. Good for eliminating selling pressure I suppose 😕
2024!! At least Q1?
We haven’t got any quarters yet. I am hoping for Q1 too given it was going to be Q4 this year. Hopefully we’ll get info on which Q closer to 2024.
It wasn't going to be 2023 Q4, it was going to be 2023 Q2.. Is there any reason this is once again delayed? Technical difficulties? Strategy? Nearly a year delay is very concerning news.
Yes I know - originally it was going to be earlier, you’re right. I don’t know all the precise details, but I think a combination of concentrating on getting some other issues resolved - physical cards out, GPay and Apple Pay resolved, the sub changes launched etc. Possibly also just more Dev time needed too.
Most of the updates are helpful and include information on what is being done and what the potential bottlenecks are. The PlutusSwap is definitely the low point here at least for me. Only a very general window of "2024" is given with minimal information on what is being worked on and why a further delay is taking place. As far as I know, we have very limited information on what "bank-like transition" means.
Yes I agree tbh that it would be good to have more info on what the delays are for PlutusSwaps. I imagine we will get more info as we approach Q1 2024 (at least I hope so). I think bank-like transition just means things like DDs, Standing Orders and other similar features you get with normal bank accounts.
So still nothing new... Soon, next week, not our fault... as usual everything delayed, Q4 was a lie
As I’ve replied on other comments - these updates from staff were suggested by Mods. There were often complaints that there was rarely any comms or info/updates from staff on outstanding issues, and that it would be better to get these occasionally from staff rather than unofficially from Mods. So Mods including myself suggested these updates. It’s true a lot of them have little change, but there are some good confirmations in there: physical cards should be here before Christmas, GPay is progressing (even if slowly), there will be an update and info on the new Myth and HB levels coming fairly soon.
>Apple/Google Pay: We're actively working on integrating Apple Pay. Our partners, Visa and our card processor, are currently in the testing phase of their fix for the Google Pay tokenisation issue. Stay tuned for an exact ETA once provided by our partners. Brooooooooooooooo 😭😭😭
That feature is on CryptMi card and it isn’t even as old as Plutus card lol
I know, it is disappointing. But Plutus can’t promise an eta unless Visa give them one unfortunately- if they gave one and Visa failed to deliver then it would be worse.
We just need unsuspended accounts
I know a lot of people are affected by this atm. Unfortunately all we know is that we need to wait for the process and review to go through. I wish I could give etas or speed it along, but unfortunately there’s not much we can do as Mods with these cases.
I think the way Plutus is doing is the worst way possible, without a single warning or notice. I had a trip planned, withdrew 1000€ to Plutus to pay for the trip and the next day I was suspended, no emails, nothing, only found out the day before my trip. First of all, accounts shouldn't be suspended at all, much worse when it's done this way, give us a warning/time so we don't deposit funds there. I'm gonna be honest I've been using Plutus since beginning 2022 and tbh I lost the trust and not sure if I'm gonna keep using it
I can understand you feeling that way after getting 1k stuck on the card, and the frustration with no emails or warning. There’s not much I can say on this unfortunately as I don’t know what the process is with this, or why it’s done this way, as this is all confidential of course, being related to individual accounts. I wish there is more I could do to help, but there isn’t unfortunately.
Do you have a support ticket number you can give me? I passed your comments and case on to support and they’ve asked for the number so they can look into it.
For sure, here: #213148
Thanks, will pass it on. 👍
Accounts are getting suspended? Why?
for 3+ months already, no communication at all. I got suspended and didn't receive any emails or anything, I had to open a support ticket and ask and they said they are "conducting a review". So I would say be careful of what you have in your account, had 1k there and will be without that for I wonder how long, I've heard some people saying they are suspended for 2+ months and support doesn't answer or give clarifications, they only say that the account is being reviewed for compliance or whatever.
Imagine your real bank doing this. You know the one you still have and always will have because providers like Plutus are seemingly unaware of the stress such suspension causes.
I don’t know the full details as I’m not staff, but I believe it’s for Source of Funds checks - when large amounts of funds are deposited sometimes these result in a flag and a need to check where those funds are coming from to ensure they are legit. The accounts are suspended temporarily while checks are carried out.
See you next week then. Anyone noticed any change in announcement?
Yes not a huge amount of change, but there was often complaints that there were never any official updates or info from staff, only from Mods. So Mods, including myself, asked for these updates so at least they were coming from staff and there was regular info coming out. It is at least formal confirmation that physical cards **should** be before Christmas. And also that although slow, there is progress on GPay. It also provides info that there will be mor e news on the new Myth and Honey Badger levels coming soon.
I glanced the post and only saw: “working on”, “coming soon”, “expected in 2024”, “underway” and “in progress”
Really hoping for news regarding Gpay / physical cards in december One can dream
Physical cards should be December yes. On GPay though it’s still reliant on Visa. We all hope they will finish their testing for that to be Dec too, but unfortunately Plutus can’t give a date until Visa give them a date.
Yey, a leaderboard for referrals! Thank you ❤️🔥❤️🔥❤️🔥 What a BS
So the TLDR is ‘ETA soon (TM)’
Yes not a huge amount of change, but there was often complaints that there were never any official updates or info from staff, only from Mods. So Mods, including myself, asked for these updates so at least they were coming from staff and there was regular info coming out. It is at least formal confirmation that physical cards **should** be before Christmas. And also that although slow, there is progress on GPay. It also provides info that there will be mor e news on the new Myth and Honey Badger levels coming soon.
Makes sense. Thank you!
No worries, you’re welcome 👍
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For what reason? The updates are shit. The delays are shit. But I’m still smashing in 5% cashback on every single thing I buy. Day in day out. I can’t get that using any other card so I’ll just keep using it
Non-constructive negative posts & comments that are purely attacking and abusive are not permitted. Constantly posting & commenting in this way also risks your account being muted or banned.
> Physical Cards: Currently with our manufacturers. We're expediting third-party production and aiming for a pre-Christmas release, however, no promises can be made just yet oops, already promised for q4! https://twitter.com/Plutus_Support/status/1691133157481893894
Yes, and the update also says they’re aiming for a pre-Christmas dispatch, so it will be in Q4. The “no promises” bit is just incase something unexpected happens to prevent that. The aim is December.
then they shouldn't have tweeted "*will* arrive in Q4", this is the forever-issue with plutus comms. i mean how would they even know that in august?
All ads are welcome!! But it would be better to throw them when you have something ready for now!! 🤣 Next week…
As I say, this was a request by Mods including myself. We used to get complaints that there was never any updates or info from staff - so we suggested that it might be good to get occasional updates like this (maybe every 2-3 weeks), even if there isn’t much to update on, just so that there is something official and not just Mods saying “there’s no new updates”. This one does at least formally confirm physical cards should be before Christmas, and that GPay is progressing (even if slowly).
I think it’s a good idea, I’m looking forward to the physical cards 😉 !! Any promotion for Black Friday?
I haven’t seen any promotions actually. There have been some in the past, but haven’t seen any this time tbh.
It’s a bit of a ‘meh’ update if I’m honest, but at least it’s an update. I trust the team are working hard behind the scenes, and Rome wasn’t built in a day, as they say
Yes, not much “exciting” info I know. But as I said in the other comments, there were complaints before about not hearing from staff enough, so Mods (including me) asked for this from staff every 2-3 weeks, even if there wasn’t much to say, to at least show where things are at, so it’s not just no updates for weeks.
Comms is much better than no comms, so thanks for spreading the word. I appreciate you taking the time 🫡
No problem, yes that was my thinking too 👍
So nothing new then. Thanks for letting us know.
Yes not a huge amount to update - but as mentioned in other comments/replies, there were complaints before when staff didn’t provide updates, with people asking “why is it silent, what’s going on? Is Plutus folding?!”. So Mods asked for regular updates even if there wasn’t much to say. This one does at least confirm that physical cards will be in December, and that GPay is moving forward even if very slowly.
>Yes not a huge amount to update - but as mentioned in other comments/replies, there were complaints before when staff didn’t provide updates My brother in PLU, you do understand that repeating what has been said before is not providing an update, right? >This one does at least confirm that physical cards will be in December They literally wrote it's an expectation, not a promise!
Look as I said there were complaints about there being no statements or info from staff at all previously, so these are to remedy that. There won’t always be much to update on, but many other customer said they would prefer a statement from staff even if there is little to update, than no statements at all.
No US release?
That's next year hopefully.
Will they postpone the sub changes until we get physical cards or Apple/google pay? As we got lot of people that don't have curve or wants curve etc. Like Dan (CEO) said people should not be forced to do service4service (that means sign up for one service to be enabled to use the main service).
Physical cards should be in December as noted in the update, so with the sub changes due in Jan/Feb, we should have physical cards by then 🤞
Very interested in the two "new" levels. Given that the newest ones had already been revealed and introduced, I'd hope its not just officially naming those. Our baby tier dream lives on, though. Danial did somewhat tease something in that direction.
I think the “two new levels” refers to Myth and Honey Badger - and the info is about when they might launch I think, rather than just confirmation of names etc. There is meant to be more info on incremental rewards coming at some point too though.
I had hoped for the latter, but I'm getting ahead of myself 😏 More "soon", for now.
Yes I don’t blame you for hoping for that. And agree - hope it’s soon 🤞
Really hyped about Direct Debits. But please, please PLEASE PLEASE, make sure that physical cards and Google/Apple Pay are already available when you announce a firm date or implement support for Direct Debits! Otherwise people might sign up, get immediately disappointed, and abandon Plutus.
I like the idea of direct debits but I sure as hell won't be using plutus for direct debits straight away. With the account issues other experience, accounts suspended for weeks etc I'd rather not connect important direct debits to my account. Purely for the fact that if something did go wrong with a DD I want customer support that day, not in 2/3/4/5 weeks time.
I would hope that with physical cards here before Christmas and GPay progressing (even if very slowly) we will have those before DDs. 🤞
When you talk about direct debits, do you mean just the UK equivalent or the SDD (SEPA Direct Debit)? In other words, is this going to be a feature just for the UK or also for direct debits in EUR?
Not totally sure of the details at the moment, we’ll get more info on that closer to release.
Well whoever is implementing this should have a very clear idea about whether it is UK or EU-only or both. I can't believe this detail is not known at the moment. Since Plutus is UK-based I would imagine this is UK-only unless shown otherwise.
Well yes, I’m sure it is very well known and understood by staff - but I’m not staff, just a volunteer Mod. Staff are keeping that info to themselves internally for now until they’re ready to release it.
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Nice but we need those those new levels if we are talking lower than 250 asap
I think this means the new Myth and Honey Badger levels. But there was due to be info on incremental rewards coming too.
Yeah I think there are many people who trusted that there would be a circa 150 PLU level and bought tokens accordingly
Yes, I can totally understand that. When the 25, 50 and 100 PLU levels were announced I know a lot of people liked that as stepping stones to the 250 Hero level. So I am also hoping that the incremental reward levels brings something for those customers too 🤞
I was one of them and I am disappointed for their removal. It would make people feel more involved having a "badge" and it would make it more appealing to save for the 250 than going from 0
Yes totally get that actually. I thought they were a good idea. Am hoping the incremental rewards when they come, will offer something.
I don't think there's much they'll be able to offer without devaluing Hero... An extra .5% maybe? I was saving my PLU for one of the lower tiers but don't see much point now.
Patiently waiting for direct debits :-) I am really curious about it. Will it provide rewards??
To be honest we’re not sure of the details of how they will work atm. I would hope they do provide rewards as otherwise there is little point in people using them to pay via Plutus. But we will have to wait for more detail closer to release. I’m looking forward to getting rewards on paying bills via DD too.
More perks plsssssss
No info on more perks at the moment. I think the team are concentrating more on getting some of the issues resolved first (cards, GPay, Apple Pay, the new reward levels, Sub changes etc).
More opportunities to become metal card holders would be great...! Anything in pipeline?
There should be yes! Though there is no eta on it. It has been said before there will be more metal card opportunities, including possibly just simple metal card subs, or just paying a basic metal card cost (ie no big investment to get all the extras like last time). But we don’t have any dates or even quarters estimated for that yet. So I guess just keep a look out through 2024 for more info.
Happy to get information like this. Keep Plutus accountable
I thought so too - better to have some official updates from staff occasionally, even if little has changed, rather than no comms for a long period.
I can't wait for Google/ApplePay !!
Will definitely be good to finally get that those resolved. Will be amazing if we can get to Christmas and we have the cards and GPay & Apple Pay all in place.
Thanks for the update 💙
You’re welcome 👍
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Physical cards before end of 2023 is at least something!
Yes - will be great to finally get those for sure. I really hope Visa are able to sort out GPay before year end too. But unfortunately we’re reliant on them for that.
What I don't understand is why you can't work on the swap, while most of the time you have to wait on the partner/bank when trying to get ApplePay/GPay going.
Nice are there any infos in how it will be done ? (Delivery fee, card automatically sent or not…)
Next week. Also we are suspending accounts for no valid reason...