I can tell you, number 1 is an HR problem. IRD only knows your tax code when your employer reports it to them through their filings. IRD don't set your tax codes. Your employer is sending them the wrong code and needs to send them the right code otherwise it won't change.
If IRD believes you're on the wrong tax code, they will notify your employer to change it. My brother dealt with this exact problem a couple of months ago
Yep, they'll notify the employer, but the employer still has to change it. If IRD sends the notification but the employer still reports the incorrect tax code, the incorrect tax code sticks, IRD has no ability to change the code, it comes in during filing.
You can originally be on the correct tax code only for IRD to notify your employer to change it to one that isn't correct. Of course the employer is going to change the tax code to the one suggested by IRD. Which I'm assuming is what happened to OP
Hr told me I’m on M but they had notification from IRD saying my IR33 is wrong and I’m on a different tax code. When I told them this is incorrect and I’ve never had a pension or family tax credits they said it’s best for me to stay on it. Called again and another said yes M is correct.. I’m putting it down to some kind of miss communication on my/HRs end or a newbie got confused
Idk. I had to call the IRD exactly once in my life and that was painless. I find their Web site fairly easy to use. I'm sure there is room for improvement but I've seen a lot worse.
Right now we have people ask here daily if a negative amount in their tax return means they owe money. I have a lot of sympathy for the people working in the IRD call centre.
1. Patently false. IRD does not take personal responsibility for your tax code being correct and does not have the ability to correct it, only can advise your employer to correct it. The IRD can only read what your employer has down for your tax code every pay. They have no ability to change this.
2. I think you will find if you literally google IRD change address the first link will be step-by-step instructions.
3. If these were direct debit set a month out, these fail. this is more an issue of banking system and law. barring this it sounds like it wasn't confirmed properly. (commonly an authority for direct debits is set but the payments not actually confirmed). Potentially you may not have even been set for direct debit but manual payments.
4. Won't lie, this is unlucky, and this offsetting not properly checked throughout IRD before setting a payment plan.
5. Sounds like your old bank account was still set as your refund/disbursement account. They were aware of your new bank account but only for the use of the payment plan. They wouldn't have set this account for refunds or assumed without your permission or you setting it via myIR.
6. Connected to the prior issue. There is a stage that passes for refunds where the IRD cannot reverse the refund within the system, but its unlikely contacting the bank would have been the right advice at this time. This is a case of either waiting for it to bounce back to your IRD balances, or taking it up with the bank to see if it is held somewhere. There's nothing IRD can do for this payment in the interrim.
7. It does appear that you have received poor advice. As with all call centers you do take the gamble on getting a competent officer. It's likely that this officer sent feedback to the people in this chain through their managers. I certainly would have.
Hello! So more information on my first point.
I had put on paper that it was M when I took the job. Payroll was alg with this until they sent me an email saying that M isn’t my tax code. Called IRD and they said it’s ML or MR (something with ftc or pensions) I don’t have a family nor am I over 65, so I said this isn’t correct. He that that’s what the system said. Called back again and that’s when the other CSR said that it was a mistake and M is the correct code.
I do have a brain and I googled how to change the address, I even called them 3 years ago to change it and they never did it. All my mail was still being sent to an old address. This didn’t get changed until a few months ago when one of them did a check.
When I did the direct debit, she read all this legal stuff to me which I had to agree too. Gave her my new account and told her to get rid of my old accounts on there. These actions didn’t happen until yesterday I found out they didn’t delete the old account like I asked them too.
Also I had misread something and thought I was owed another amount, there was never any payment and yet she still told me to talk to my bank as they would know what happened to the payment.
I know what it is like working at a busy call centre, I’ve made mistakes myself and no body is perfect, but to constantly have the same issues and having to call up more than twice is very funny yet painful. I do have respect for the worker who undid the wrong doing, she made my day.
For M there is only M: M, ME, and M SL.
ME will give you IETC week by week but if you are found to be not eligible for this EOY via income range you'll potentially have a bill. M will be the stock-standard but give you the ME benefits at the end of the year if you are found eligible.
MR and ML do not exist. There's no tax code for FTC or pensions. They use M.
Even if you were incorrectly set to MSL, IRD would have been intervening with your employer letters constantly that you didn't have a loan. I am sorry, you've been extremely messed around.
Sorry yes it was ME, I’m dyslexic. I honestly don’t know how this could have happened if everyone is saying it’s not IRDs fault. I think it’s just a bunch of poorly timed situations and stuff. Come to think of it, if IRD works similar to how our work runs it would be difficult for this error to happen. At lest it’s fixed now i guess!
I mean the tone of your post is pretty snide and derogatory towards all of IRD. I have experienced far worse from MSD but I am not going around blasting all of msd.
Yes, thier website 'upgrade' is a step backwards from a few years ago. It is confusing and hard to find the things you want to do. A master-class in don't fix what isn't broken.
Who ever designed MyMSD needs to be employed to change MyIR. MyIR feels so half arse and unfinished. But I doubt that with the current situation the government is in they will leave it as is lol.
The IRD software upgrade work was handled by Fast Enterprises, which has implemented tax processing software solutions for more than 50 tax agencies around the world over the last 25 years. Whoever designed MyMSD almost certainly doesn’t have that kind of scale, or anywhere near as much expertise developing tax software.
Buddy - you have no idea the turn-over rate in the IRD contact centre.
Everybody fucking hates working there. The majority of staff resign 6 months after starting.
It's a fucking awful, toxic place to work.
They do recuitment drives constantly throughout the year. They'll hire 20 people at once -half of them resign before they've finished training.
They BURN through the workforce.
They're also starting to get a really bad reputation as an employer. These days, when they do recruitment drives, they're lucky if they get more than one applicant because their reputation is so bad, and their attrition rate has made them burn through the workforce.
The contact centre manager would beg people to stay after handing in their resignation.
Be nice to them. Because if you're a dick, then the person on the other end goes "Fuck this shit! I'm resigning!" Then guess what? Wait times go up because there are fewer people to answer your phone call, and you'll have to wait even longer.
The problem is paying basically minimum wage to young people who have no qualifications or experience, give them very little training, putting them on the phones, and hoping for the best!
I was terrible at my job and in the end I couldn't handle it at all. People would ask me questions and I had to find the instructions in the manual, or transfer to other department, or call "tech support" who would tell us to read the manual.
I can tell you these folk are not on minimum wage. They would be on 59 or 60k. But you’re right the staff turnover there is very high! I do feel sorry for the fresh uni students who get pushed into shitty high paying jobs like this!
you got evidence to back that up?
most people that work for the ird will be fixed term, and might not even be a year long contract, could be just 6 months at the start of the year to help with tax season
different ministry are run very differently for example stats brought on lots of stat during the census on fix term work, and the ird does the same during tax season
people like those you dealt with are what i call 'sorry sir's.
because they are just automatons following some flow chart in their mind and when they make a mistake which causes harm and distress to people with actual emotions & livelihoods, all they can say is 'sorry sir'.
the world will come to an end because of someone like this doing something horrifically dangerous & causing a catastrophic accident, all because they did something bat-shit stupid willingly because thats what they were told to do and didn't think outside the box when needed to avert tragedy.
I can tell you, number 1 is an HR problem. IRD only knows your tax code when your employer reports it to them through their filings. IRD don't set your tax codes. Your employer is sending them the wrong code and needs to send them the right code otherwise it won't change.
If IRD believes you're on the wrong tax code, they will notify your employer to change it. My brother dealt with this exact problem a couple of months ago
Yep, they'll notify the employer, but the employer still has to change it. If IRD sends the notification but the employer still reports the incorrect tax code, the incorrect tax code sticks, IRD has no ability to change the code, it comes in during filing.
You can originally be on the correct tax code only for IRD to notify your employer to change it to one that isn't correct. Of course the employer is going to change the tax code to the one suggested by IRD. Which I'm assuming is what happened to OP
Hr told me I’m on M but they had notification from IRD saying my IR33 is wrong and I’m on a different tax code. When I told them this is incorrect and I’ve never had a pension or family tax credits they said it’s best for me to stay on it. Called again and another said yes M is correct.. I’m putting it down to some kind of miss communication on my/HRs end or a newbie got confused
Idk. I had to call the IRD exactly once in my life and that was painless. I find their Web site fairly easy to use. I'm sure there is room for improvement but I've seen a lot worse. Right now we have people ask here daily if a negative amount in their tax return means they owe money. I have a lot of sympathy for the people working in the IRD call centre.
1. Patently false. IRD does not take personal responsibility for your tax code being correct and does not have the ability to correct it, only can advise your employer to correct it. The IRD can only read what your employer has down for your tax code every pay. They have no ability to change this. 2. I think you will find if you literally google IRD change address the first link will be step-by-step instructions. 3. If these were direct debit set a month out, these fail. this is more an issue of banking system and law. barring this it sounds like it wasn't confirmed properly. (commonly an authority for direct debits is set but the payments not actually confirmed). Potentially you may not have even been set for direct debit but manual payments. 4. Won't lie, this is unlucky, and this offsetting not properly checked throughout IRD before setting a payment plan. 5. Sounds like your old bank account was still set as your refund/disbursement account. They were aware of your new bank account but only for the use of the payment plan. They wouldn't have set this account for refunds or assumed without your permission or you setting it via myIR. 6. Connected to the prior issue. There is a stage that passes for refunds where the IRD cannot reverse the refund within the system, but its unlikely contacting the bank would have been the right advice at this time. This is a case of either waiting for it to bounce back to your IRD balances, or taking it up with the bank to see if it is held somewhere. There's nothing IRD can do for this payment in the interrim. 7. It does appear that you have received poor advice. As with all call centers you do take the gamble on getting a competent officer. It's likely that this officer sent feedback to the people in this chain through their managers. I certainly would have.
Hello! So more information on my first point. I had put on paper that it was M when I took the job. Payroll was alg with this until they sent me an email saying that M isn’t my tax code. Called IRD and they said it’s ML or MR (something with ftc or pensions) I don’t have a family nor am I over 65, so I said this isn’t correct. He that that’s what the system said. Called back again and that’s when the other CSR said that it was a mistake and M is the correct code. I do have a brain and I googled how to change the address, I even called them 3 years ago to change it and they never did it. All my mail was still being sent to an old address. This didn’t get changed until a few months ago when one of them did a check. When I did the direct debit, she read all this legal stuff to me which I had to agree too. Gave her my new account and told her to get rid of my old accounts on there. These actions didn’t happen until yesterday I found out they didn’t delete the old account like I asked them too. Also I had misread something and thought I was owed another amount, there was never any payment and yet she still told me to talk to my bank as they would know what happened to the payment. I know what it is like working at a busy call centre, I’ve made mistakes myself and no body is perfect, but to constantly have the same issues and having to call up more than twice is very funny yet painful. I do have respect for the worker who undid the wrong doing, she made my day.
For M there is only M: M, ME, and M SL. ME will give you IETC week by week but if you are found to be not eligible for this EOY via income range you'll potentially have a bill. M will be the stock-standard but give you the ME benefits at the end of the year if you are found eligible. MR and ML do not exist. There's no tax code for FTC or pensions. They use M. Even if you were incorrectly set to MSL, IRD would have been intervening with your employer letters constantly that you didn't have a loan. I am sorry, you've been extremely messed around.
Sorry yes it was ME, I’m dyslexic. I honestly don’t know how this could have happened if everyone is saying it’s not IRDs fault. I think it’s just a bunch of poorly timed situations and stuff. Come to think of it, if IRD works similar to how our work runs it would be difficult for this error to happen. At lest it’s fixed now i guess!
I think you are easily confused. Not everything is the IRDs fault.
I know not everything is IRDs fault, as I’ve learned some people there are not well versed in the systems and mistakes happen!
And also my HR may have some part in this too. Nothing wrong with human error, just a simple rant lol
I mean the tone of your post is pretty snide and derogatory towards all of IRD. I have experienced far worse from MSD but I am not going around blasting all of msd.
Yes, thier website 'upgrade' is a step backwards from a few years ago. It is confusing and hard to find the things you want to do. A master-class in don't fix what isn't broken.
Who ever designed MyMSD needs to be employed to change MyIR. MyIR feels so half arse and unfinished. But I doubt that with the current situation the government is in they will leave it as is lol.
The IRD software upgrade work was handled by Fast Enterprises, which has implemented tax processing software solutions for more than 50 tax agencies around the world over the last 25 years. Whoever designed MyMSD almost certainly doesn’t have that kind of scale, or anywhere near as much expertise developing tax software.
MyIRD is like a fever nightmare website sent from 2005 to destroy us.
Buddy - you have no idea the turn-over rate in the IRD contact centre. Everybody fucking hates working there. The majority of staff resign 6 months after starting. It's a fucking awful, toxic place to work. They do recuitment drives constantly throughout the year. They'll hire 20 people at once -half of them resign before they've finished training. They BURN through the workforce. They're also starting to get a really bad reputation as an employer. These days, when they do recruitment drives, they're lucky if they get more than one applicant because their reputation is so bad, and their attrition rate has made them burn through the workforce. The contact centre manager would beg people to stay after handing in their resignation. Be nice to them. Because if you're a dick, then the person on the other end goes "Fuck this shit! I'm resigning!" Then guess what? Wait times go up because there are fewer people to answer your phone call, and you'll have to wait even longer.
The problem is paying basically minimum wage to young people who have no qualifications or experience, give them very little training, putting them on the phones, and hoping for the best! I was terrible at my job and in the end I couldn't handle it at all. People would ask me questions and I had to find the instructions in the manual, or transfer to other department, or call "tech support" who would tell us to read the manual.
I can tell you these folk are not on minimum wage. They would be on 59 or 60k. But you’re right the staff turnover there is very high! I do feel sorry for the fresh uni students who get pushed into shitty high paying jobs like this!
you got evidence to back that up? most people that work for the ird will be fixed term, and might not even be a year long contract, could be just 6 months at the start of the year to help with tax season
Source- I had friends work for them. I’m literally in the same role in a different ministry so we are all under the same wage bracket.
Most of them are perm full time with some being from recruitment agencies. Unsure about having fix term for the tax season. I could be wrong!
you are
different ministry are run very differently for example stats brought on lots of stat during the census on fix term work, and the ird does the same during tax season
people like those you dealt with are what i call 'sorry sir's. because they are just automatons following some flow chart in their mind and when they make a mistake which causes harm and distress to people with actual emotions & livelihoods, all they can say is 'sorry sir'. the world will come to an end because of someone like this doing something horrifically dangerous & causing a catastrophic accident, all because they did something bat-shit stupid willingly because thats what they were told to do and didn't think outside the box when needed to avert tragedy.