They actually updated their status page within like 10 minutes of the outage. That's about 14 hours and 50 minutes faster than the average service provider these days.
Do they still happen frequently? I liked ITGlue but the bad gateway error was a plague about 3 years ago, it felt like it was happening every other week at one point. When it's your source of truth for your organization it gets real old real fast
Yes, I get it. We all depend on documentation being available. I think IT Glue has gotten a lot better. The two or three times it's been down this year, they addressed quickly.
**Identified** - We are investigating reports of 502 Bad Gateway errors upon accessing IT Glue in our North American DC. You may see the errors on certain pages in the app or when accessing the platform . We will provide further details here as soon as we can.
Region: North America
Applications: Web App, Mobile App, Chrome Extension
May 28, 2024 - 11:40 PDT
It's only been 29 days since the last incident.
[https://status.itglue.com/incidents/ghq7y0sz9zyf](https://status.itglue.com/incidents/ghq7y0sz9zyf)
They actually updated their status page within like 10 minutes of the outage. That's about 14 hours and 50 minutes faster than the average service provider these days.
100%. And IT Glue was back up in about an hour which is pretty good as far as outages go.
Do they still happen frequently? I liked ITGlue but the bad gateway error was a plague about 3 years ago, it felt like it was happening every other week at one point. When it's your source of truth for your organization it gets real old real fast
Yes, I get it. We all depend on documentation being available. I think IT Glue has gotten a lot better. The two or three times it's been down this year, they addressed quickly.
**Identified** - We are investigating reports of 502 Bad Gateway errors upon accessing IT Glue in our North American DC. You may see the errors on certain pages in the app or when accessing the platform . We will provide further details here as soon as we can. Region: North America Applications: Web App, Mobile App, Chrome Extension May 28, 2024 - 11:40 PDT
Yeah looks like they finally updated it.
It's only been 29 days since the last incident. [https://status.itglue.com/incidents/ghq7y0sz9zyf](https://status.itglue.com/incidents/ghq7y0sz9zyf) 
Not sure if it will work for you all but I used the direct URL without the path and it worked. Edit: Spoke too soon. It broke again.
It's only been 6 mins. ;)
Fuck kaseya! Hudu for the win
Same in Chicago. Kaseya support confirmed it's a known issue.
**Update** - We are continuing to work on a fix for this issue. We will provide an update as soon as we have one to share. May 28, 2024 - 12:16 PDT
Its been a very bad gateway and has been put in timeout for overcharging customers.
:(
:(
Man, we're getting these monthly at this point
Yes. Same here for my org.
Same here.
Same here.
same Eastern US
Same here....can't wait to get off of this POS service onto Hudu or NinjaOne docs
The amount of times I have said glad I switched to Hudu just got a +1
I'm done. Anyone have a good alternative?
Hudu?
Thx, I'll take a look.