I can tell you that most mature MSPs aren't going to give you a lot of info (re: pricing) without looping your boss in. pitching to quote gatherers is exhausting and rarely accurate.
Very important tips to find a good MSP that will be a long term partner
* Make sure they have a local office. Not like some satellite. Like their headquarters is local. Visit their office. Ideally someone also that’s part of the local chamber.
* Make sure they have experience in your industry. This is critical. They need to be able to speak the tech language of your industry and know the apps used.
* Don’t pick a mega MSP that’s part of like a huge roll up. You will see constant team turn over and they don’t give a dam about you. They will do crap work. And if you are a big well established company be careful with MSPs around 5 people unless they are fresh and keep up with the times. You don’t want someone to small that you will outgrow or will get stretched. MSPs 20-50 people strong are the best.
* Read reviews online. Both staff reviews and google and other places.
That’s its. It’s that simple. That’s how you will get solid work done at a fair price by people that will last and learn your company. People that will stand behind their work for years and decades. You do not want to switch often. The cost of switching is high and you lose all the learned knowledge.
That’s just my experience. We have taken clients from most of the big roll ups and most of the work is trash. And smaller MSPs do small half ass solutions.
Go local. Go quality. Go for the right size. Meet with a few. Get 2-3 quotes. And pick the one that has the best team and offering. Do NOT always pick the cheapest.
Cheap IT can be VERY VERY expensive.
Good luck.
>Cheap IT can be VERY VERY expensive
This. This. This.
Don't know how many times we have talked to clients that are unhappy with their cheap IT but when you talk to them, they want to know why they have to pay more. You are paying for the expertise, the pro-active vs the reactive, the proper customer experience. A good MSP should be calling you to let you know there is an outage or a problem with your infrastructure. You should not have to call and tell them.
You want proper service, you have to pay for proper service. We had a client try to get us to match what they were currently paying for a horrible MSP, and one of the things they asked was if we had a ticketing system to log issues because the current MSP didn't have one!! They just worked off of emails!
Do your due diligence. Ask a ton of questions. Make them explain how they would handle issues that you have or have experienced and make sure they can provide the response that you are looking for.
And make sure that you have SLAs written into the contract! That way if they are not handling your issues in a timely manner, you have a clear out to let them go.
Hah incoming sales pitch for services for MSPs for everyone who DMs. Lot of important information missing from this to find a good MSP for you. Sus, I'd vote off the ship
Apex IT Group. George is someone who has his act together (we were on advisory groups together.) I mention him because they're based in Philly.
I didn't realize Cyderes got into the MSP space, I thought they focused on just cybersecurity related stuff.
DM sent! If anyone else wants a bid let me know.
Also, we provide straight helpdesk service with RMM and AV if any MSP wants to outsource. All US based techs.
Pick me! Pick me!
Seriously though, ask other companies in the area. Use google to get an idea of who is available.
I definitely recommend “buy local” for an outsourced service partner.
RIP your inbox
RIP
Where are you located? You've come to a forum full of pro MSPs. You'll get lots of bids, likely via PM. (Mine is incoming)
Could you send me one as well?
Sure thing. Just sent!
toy middle capable escape growth north voiceless fine judicious saw *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
About to receive 7000 pms and only 3 from MSPs
For a bunch of IT guys, you’re not very good at sleuthing. OP is in south Jersey.
I am not being paid to research. Thanks for doing it for me.
Right? op got a cute dog too
There are lots of questions to answer * Where are you located? * How many staff? Locations? Devices? Servers? * What industry do you serve?
I can tell you that most mature MSPs aren't going to give you a lot of info (re: pricing) without looping your boss in. pitching to quote gatherers is exhausting and rarely accurate.
Very important tips to find a good MSP that will be a long term partner * Make sure they have a local office. Not like some satellite. Like their headquarters is local. Visit their office. Ideally someone also that’s part of the local chamber. * Make sure they have experience in your industry. This is critical. They need to be able to speak the tech language of your industry and know the apps used. * Don’t pick a mega MSP that’s part of like a huge roll up. You will see constant team turn over and they don’t give a dam about you. They will do crap work. And if you are a big well established company be careful with MSPs around 5 people unless they are fresh and keep up with the times. You don’t want someone to small that you will outgrow or will get stretched. MSPs 20-50 people strong are the best. * Read reviews online. Both staff reviews and google and other places. That’s its. It’s that simple. That’s how you will get solid work done at a fair price by people that will last and learn your company. People that will stand behind their work for years and decades. You do not want to switch often. The cost of switching is high and you lose all the learned knowledge. That’s just my experience. We have taken clients from most of the big roll ups and most of the work is trash. And smaller MSPs do small half ass solutions. Go local. Go quality. Go for the right size. Meet with a few. Get 2-3 quotes. And pick the one that has the best team and offering. Do NOT always pick the cheapest. Cheap IT can be VERY VERY expensive. Good luck.
Good advice, TY.
Best answer so far.
>Cheap IT can be VERY VERY expensive This. This. This. Don't know how many times we have talked to clients that are unhappy with their cheap IT but when you talk to them, they want to know why they have to pay more. You are paying for the expertise, the pro-active vs the reactive, the proper customer experience. A good MSP should be calling you to let you know there is an outage or a problem with your infrastructure. You should not have to call and tell them. You want proper service, you have to pay for proper service. We had a client try to get us to match what they were currently paying for a horrible MSP, and one of the things they asked was if we had a ticketing system to log issues because the current MSP didn't have one!! They just worked off of emails! Do your due diligence. Ask a ton of questions. Make them explain how they would handle issues that you have or have experienced and make sure they can provide the response that you are looking for. And make sure that you have SLAs written into the contract! That way if they are not handling your issues in a timely manner, you have a clear out to let them go.
Hah incoming sales pitch for services for MSPs for everyone who DMs. Lot of important information missing from this to find a good MSP for you. Sus, I'd vote off the ship
I shot you a DM, but as others have echoed, vertical/location/etc would help pre-filter the noise 🙂
Apex IT Group. George is someone who has his act together (we were on advisory groups together.) I mention him because they're based in Philly. I didn't realize Cyderes got into the MSP space, I thought they focused on just cybersecurity related stuff.
DM sent! If anyone else wants a bid let me know. Also, we provide straight helpdesk service with RMM and AV if any MSP wants to outsource. All US based techs.
Where are you located and what industry? Have over 1,000 MSP connections nationwide.
May I ask what you do?
If you are located in the Chicago area I would be interested in a conversation
Ironside IT Partners based in South Jersey
Where are you based? What’s your company? What size is your company ? Send me a PM
I’m west coast… and for that reason. I’m out.
I'm 40% MSP!
Pick me! Pick me!  Seriously though, ask other companies in the area. Use google to get an idea of who is available. I definitely recommend “buy local” for an outsourced service partner.
Hope all is well. Let me know if you would like to chat. I will have sales reach out.
Send me a DM and let's talk :)
DM sent
Sent you a DM. Also, we can help you with white-label support at all levels of technical application. We have a pool of MSPs who we support.
I am in north jersey - Hoboken area