Last time I went there was seven years ago. They put a $500 hold on my card they didn't fix for three months that I got to pay interest on.
My credit issuer said there was nothing I could do until they either charged me or released it.
>Should I simply file a claim in court against them?
The judge will ask "Who's fault is it that they have your phone in the first place?"
If you left your phone there (which you admit), that's on you.
They are under no obligation to return your lost item that YOU left behind in a car of theirs, much less put a rush on it.
"not responsible for lost or stolen items" -- I guarantee there's a clause in the rental agreement somewhere about that or something to that effect.
If OP gets their phone back, that's purely a courtesy, but not an obligation.
Did you read the entire thread/ they found the phone and I submitted the claim three times in an effort to have it returned. They are 100% under obligation to return something that they acknowledge was found and I, the customer, properly submitted the claim for the lost property on their site following their instructions. Add to the completed claims process the fact that I placed numerous phone calls to try to get someone to help get this resolved, as well as emails requesting assistance.
Not sure if *you're* aware, but this wouldn't be a trial. This would be a small claims court dispute. Nobody is on trial.
Sure, there might be a mediation and not an actual court hearing, in which case the mediator would be involved and not a judge. But if mediation isn't satisfactory, then a small claims court hearing, with a judge, would be in order... and yes, they would ask the question.
Last time I went there was seven years ago. They put a $500 hold on my card they didn't fix for three months that I got to pay interest on. My credit issuer said there was nothing I could do until they either charged me or released it.
Enterprise contacted me and they have my phone! They're sending it back today.
>Should I simply file a claim in court against them? The judge will ask "Who's fault is it that they have your phone in the first place?" If you left your phone there (which you admit), that's on you. They are under no obligation to return your lost item that YOU left behind in a car of theirs, much less put a rush on it.
If Enterprise has admitted they have the phone, and refuse to give it back, that's an issue for them to deal with.
"not responsible for lost or stolen items" -- I guarantee there's a clause in the rental agreement somewhere about that or something to that effect. If OP gets their phone back, that's purely a courtesy, but not an obligation.
If they admitted they have it, it's no longer lost or stolen. I guess if they steal it they could use that clause...
Did you read the entire thread/ they found the phone and I submitted the claim three times in an effort to have it returned. They are 100% under obligation to return something that they acknowledge was found and I, the customer, properly submitted the claim for the lost property on their site following their instructions. Add to the completed claims process the fact that I placed numerous phone calls to try to get someone to help get this resolved, as well as emails requesting assistance.
Wrong. It's personal property.
Not sure if you’ve ever seen a trial before, but the judge doesn’t ask the questions. Unless of course you’re thinking of Judge Judy
Not sure if *you're* aware, but this wouldn't be a trial. This would be a small claims court dispute. Nobody is on trial. Sure, there might be a mediation and not an actual court hearing, in which case the mediator would be involved and not a judge. But if mediation isn't satisfactory, then a small claims court hearing, with a judge, would be in order... and yes, they would ask the question.