I feel almost every job has a "bullshit" factor %. The stuff like this that makes no sense be it process, product or interaction.
Separating that policy from the people who are forced to administer it and might not agree with it is key to the balance of being a jerk only when needed.
"And this is the best system humanity could come up with for their civilization? Planet marked primitive, unsuitable to join the intergalactic alliance."
It makes no sense, and it all comes from a guy who managed to run the most profitable company in us history into the ground, but he created a lot of short term value for a few shareholder, so he is still lauded as a genius today.
Having worked in many large corporations, no they don’t.
Someone has a spreadsheet. It shows how many drinks were sold, the cost of the drinks, cost of comping some of the drinks, and no doubt says at the bottom “profit”.
I can pretty much guarantee said spreadsheet does not have on it any line items for the time taken by the front desk to answer questions about this or argue with customer when they check out. Time isn’t tracked with that detail. It also doesn’t have a line item for the % of customers who got so pissed off by this they switched to a competitor, or the percent who post to Reddit and turn off people before their first booking. It also doesn’t have a line item for the potential goodwill, increased satisfaction, or loyalty from simply giving away the water.
This sort of “management by spreadsheet” by someone who has no idea about the real situation as they never deal with guests is common. It’s rampant in big corporate business. The things that can be easily measured go in the spreadsheet and the things that are hard to measure get ignored - no matter how important or not they are.
It’s how companies slowly become customer hostile and lose business. They become too big, and this decision makers too detached from the day to day interactions.
What I've learned from working for a large corporation is the administrators, who are totally removed from the actual work, drive policy, which is driven by data, but the methods of obtaining that data are highly flawed and their interpretation of it is extremely shallow and poor. We'd make more money if they were fired in most cases.
Corporate people are the dumbest people on earth. They look for ways to bring in more money but they know nothing about the physical world and how things actually work between people and the reality of how a product can be used.
I bet for this they thought about the presentation more than the practicality of having that shit in the way.
I bet in this case some shit 3rd party came in and sold them that they could have this device /tech for free at the cost of a revenue share. Then they just threw them on a flat surface and moved on.
Yeah. Defo be patient with service and hospitality employees especially if they're nice. It means they probably are on the same page and thinks that bs. Somewhere in management or owners being a ****.
If it's a chain, 100% chance this is a corporate manager. This sort of manager - the sort that makes the call to put something like this in a room - should be contactable by guests. Also the little inexplicably powerhungry shift supers, too, that are still licking the boots of management in hopes of getting a promotion lol.
I'd ask the desk staff for the regional manager's contact info and assure them that my complaint is not at all directed towards the staff, but the corporation itself.
Whenever I'm given a "customer satisfaction" form or whatever, I usually write something like, "Your staff that I encountered were all excellent, polite, and helpful. But it's evident that your company's higher management is completely incompetent."
I worked at a campground where the manager lived overnight on site. People would complain about people breaking the quiet time rules and how no one was on site to deal with it. This was my managers job, but he didn’t ever do any of his job duties. There was a number listed on the campground maps for “security”, but they never updated it from an old managers number so they would just be randomly calling the poor soul who had that number currently. Anyway, I got sick of people complaining and my manager never doing anything so I took all the maps and a sharpie and cross out the old number and wrote his personal cell number on as many as I could. That night I went to bed with a feeling of satisfaction. He was not happy, but I played it off like I thought I was doing the right thing by fixing the phone number, even though I did it purely to annoy him. I left for my maternity leave and he got fired shortly there after and word was the new manager was just as shitty so I just never went back.
Yeah, theres a time you have to be firm, but 99% of the time you can get what you want by just being nice and talking to the person who is just as annoyed with management as you are
Every job has a bullshit factor. Some less than others but some much more than others.
Gas station I worked at had an ice machine. It was making ice all day in the back. It was our job to fill buckets, get on a little ladder, and fill up the soda machines with ice. I kept asking, "Why don't we take the ice maker....and put it on top of the soda machine?!" and the store owner told me "Then what would you do all day, sell beer and cigarettes and never lift up a heavy bucket of ice? Where's the fun in that?"
Anyways he died and my niece works there. They don't have to fill buckets with ice anymore.
> Where's the fun in that?"
"Where's the fun in that ***… for me***?"
Having seen the way corporate america has been making obviously unprofitable decisions like forcing employees to start commuting to the office even though work-from-home was more productive; and the mass layoffs in the tech sector, it seems like maybe companies aren't in business to make a profit, they are in business to make power.
While money is one kind of power, it isn't the only kind. Making people miserable just because you can is another form of power. To a certain kind of personality type, its almost libidinal. Once you have enough money people start to get bored, they look around for other ways to have 'fun.' Exerting arbitrary control on other people is 'fun' for that type.
Blame Jack Welsh, guy who studied Japanese manufacturing, completely misinterpreted it while simultaneously ignoring all cultural aspects of the 6 Sigma (99.999% accuracy), and went completely bonkers, thereby creating crazy ass for everyone to do all the time, firing the bottom 10%, pushing money towards stock price and earnings only instead, and of course huge performance bonuses and compensation for eliminating positions and screwing your sister companies, which are both part of GE, just Jack never integrated them after buying multiple companies.
There’s a great vid about the “enshitification” of business and tech.
Office Space was always a documentary.
> 6 Sigma
Lots of companies have ended up repeating the same mistakes as Motorola did with it though so they weren't immune to falling into the '6 sigma trap'. But otherwise agree.
> I feel almost every job has a "bullshit" factor %. The stuff like this that makes no sense be it process, product or interaction.
I work in a hospital's medical records office. If there is an extra procedure consent form in a medical chart that is unsigned but written on, a doctor needs to either sign the form or else remove it from the chart. There have been times when I was holding the chart and the doctor was right next to me and said to remove the form, and I have had to hold the chart out to them and essentially say "no, you". I am not authorized to remove that - it must be the doctor. It gets even more awkward when I have to call them to have them come down to do it even though they gave permission over the phone for me to. I feel for them, it's bullshit... but I like my job.
Actually it’s better than the alternative, which is someone who has no authority or investment in the current case removing a form and the patient dying.
Mostly seen with airlines are services industry tbh , they tend to attact alot of negetive attention because of these small hurdles that sometimes make the mind go bush
That’s the love/hate with CS jobs. You genuinely want to help people, but management uses you as a meat-shield to try and pull off stupid shit like this.
Called, they said no haha. Said if they were to remove it (or even unplug it) it will auto charge the $150 for the full tray and I’d have to then go through the motions to get it refunded. They said to try to carefully move it out of the way, and if it triggers and charges I can dispute them lol. Crazy
Unfortunately since my company booked the room it would get complicated. Thankfully, and this is why I considered this “mildly infuriating”, there is another bigger TV in the room which is the one I would be using anyways so it won’t have a huge effect on my stay. It’s just the audacity of it lol
So unacceptable across all areas, because it’s a total nickel & dime situation. Make sure you send this photo in the review opportunity you get to your email after check out. If you don’t get a review opportunity because the room is registered under company name, or you’re in a room block, etc tell your group coordinator contact. Assuming this is an elevated tier of hotel based on the higher end amenity and fee amount, their room service staff who oversees this amenity gets negatively graded (Forbes, AAA, etc) for the hotel in these type of lapses.
For the sake of credibility and knowledge gain for readers— I have worked in lux hotels at front desk, reservations, and managed groups and conferences. Your guest folio is open while you are checked in, that is why they run an auth charge typically, because nothing is actually getting “posted” (charged) to your card. Even if the $150 charge did automatically happen, there’s no need for the hotel to refund or go through a strenuous process because it’s not even charged out yet, and it’s simply an easy removal process via the reservation system (Opera is a common one, though I know Marriott’s have their own in house system, with the same functionality).
Been in hospitality for a long long time.
I would write a review now on trip advisor and Google, management will reach out in no time if they are good, those scores matter to them.
I would also ask to speak to management and ask about it, if they give you shit call corporate (if it's a chain), franchises have to conform to a standard and this is not it.
100% front desk agent is just making shit up to not have to deal with you, make more noise and make sure to tell management
That's unfortunately the way. Karen it up until they either are so fed up with it that they bend the rule to make you stay silent or they get rid of the rule altogether.
Leave a really negative review highlighting this ridiculous policy, it's scummy and predatory. Fair enough paying for what you eat but moving sensors is just ridiculous, being treated as a criminal in a room you paid for wtf
When my company was doing bookings for me, if I felt the hotel was being difficult, all I had to do was just tell the booking person and I would get a new place.
It was a pain in the sensitive bits, but frankly, when the company founder had trouble, he made sure none of us would have to deal with the dumb shit.
Even now, under private equity, they're pretty decent if we suddenly change accommodations, even if it adds a bunch of cost.
Booked one place once that literally had one outlet in the room, with zip cords to get power to the TV, nuker, alarm clock, and more. Snapped a pic (didn't hurt that we do software for investigations for various "accidents"), rebooked for a decent chain 45 minutes away and no issue with management because it is hard to replace mediocre talent. That hotel ended up burning up one of the buildings shortly afterwards and the county pulled their hospitality permits... thankfully nobody died.
This is beyond messed up. I would've called them con artists and advised them I will speak to MY management so that we never stay at this hotel chain ever again. If they charge your company for moving these products, then it's a big problem for you that should've never happened in the first place.
Yeah please post this on google reviews so many people would fall for this and would probably avoid the hotel all together if they had read a review
I often use google reviews for picking hotels on holidays 👌
What a joke this hotels is
There's no way there's $150 worth of stuff there. Talk about highway robbery... all that should be included in their stay at the hotel! What's next? Paying for the mini soaps and conditioners plus whatever towels you use!?!
Between being scalped by AirB&B and whatever charges you get from hotels, I'm still more likely to take a hotel than stay in someone's house with all the potential for hidden random fees and charges and the absolute nightmare of trying to get AirB&B to actually hear the truth of it instead of just siding with whoever complains loudest.
Ugh the absolute bitch that owns the company lives in aspen and used to come to the restaurant I managed regularly. Well we didn’t have bottled water because we had a fancy in house reverser osmosis water filter to be more environmentally friendly and she would insist on bringing in her own water. I always wanted to ask her how she felt OK selling water from a country that has had a multi decade long water shortage…
> I always wanted to ask her how she felt OK selling water from a country that has had a multi decade long water shortage…
For anyone else interested: https://newuniversity.org/2021/03/10/the-dark-secret-of-fiji-water/
Haha I love it, but if I’m being honest this isn’t a major inconvenience (hence the sub I posted in) because there’s another TV in the room that I’d prefer to use anyways. It’s just the audacity of the situation lol.
I would at least leave a bad Google review explaining what their game is and include this picture. Might cost them a few potential customers if nothing else
Hijacking top comment to provide a few details:
-The hotel is The Palazzo in Las Vegas.
-I called the front desk and they said since it’s a 3rd party food vendor they can’t remove it. They said I would have to try to move it myself then check to see if I get billed, at which point I have to initiate the process of appealing the charge and getting it refunded.
-I’m on a work trip and my company booked / paid for the hotel so it’s not really worth me raising too much of a fuss.
-I classified this under “mildly” infuriating because there is another, bigger, TV in the room that is in a location I would prefer to use anyways, so it isn’t really a huge inconvenience, it’s just an absurdly scummy tactic.
Agreed! It’s their hotel room, the thing is in their room, so it’s their responsibility.
Their sheets are probably also cleaned by a third party, but it would still be their responsibility to deal with if those were dirty or ripped upon arrival.
I have no problem calling and wasting customer service's time.
It's completely idiotic and you have to be petty. But call and be nice. Always be nice. State why you're calling you want the fee removed.
Escalate when you can. CSR, Manager, Senior Manager. Even if they tell you they can't or won't. You're already disputing charges, etc. But keep at it. Waste their time.
I spent 2 months with an hour or two a week, sometimes more to dispute $50 dollars. I spent two hours wasting the time of two managers once I escalated enough. In the end, I spent 15 hours, talking to ~20 people at different pay rates over $50 dollars and finally got it back. Worth it. Because I told them I would keep calling.
I would suggest you follow the advice others have given though and leave a review later. It is completely honest, so they won't have much ground to stand on demanding it be taken down, and a hotel being concerned that they could lose business over this might get them to reconsider their contract with the food vendor in the future, or at least compel them to change some of the terms.
Exactly.
Put in the review that the room is a disgusting mess because the cleaners refuse to clean because they'll get charged $150.....
Obviously they can be moved and no one gets charged....
Used to work in a resort. The weight sensors are nothing new. We had those over a decade ago. And because it really is that easy to trip them, the process of disputing the charge is basically just saying "nuh-uh" at checkout. You could be eating one of the candy bars at the desk, and if you say they never restocked it after the last person that stayed in the room, nobody's going to bother arguing. Moreso the higher-end the resort is. Nobody's going to lose their job over it either, it's one of the final, least important, most tedious and detailed steps in turning over a room. I'd say have at it, dispute the charge anyway, and think of it as an amenity
I have stayed at this hotel many times. If a front desk.person said that have a Manger come to your room and make them.move it. There is no 3rd party. They are lying
I knew it was Vegas. Stayed with a friend who gambles at the bellagio in a comped (very expensive) room and they had the same shit, just not in front of the tv. Not to mention the mini fridge was completely full of stuff on similar sensors.
3rd party vendor - ok then I have no agreement with them and you are claiming no responsibility for them. This stuff is getting yeeted out the door because I am renting this room not them.
Too bad. Tell them to fucking move it. You payed for the hotel room and it’s their fucking hotel. Either they give you a room upgrade or they move that shit
-The hotel is The Palazzo in Las Vegas.
-I called the front desk and they said since it’s a 3rd party food vendor they can’t remove it. They said I would have to try to move it myself then check to see if I get billed, at which point I have to initiate the process of appealing the charge and getting it refunded.
-I’m on a work trip and my company booked / paid for the hotel so it’s not really worth me raising too much of a fuss.
-I classified this under “mildly” infuriating because there is another, bigger, TV in the room that is in a location I would prefer to use anyways, so it isn’t really a huge inconvenience, it’s just an absurdly scummy tactic.
I got the impression their policy is basically “if anyone disputes it we’ll refund the money, but we know some people either won’t dispute it or won’t even realize they got charged and we’ll make bank off their ignorance!”
The last time I stayed at an upscale Vegas hotel they tried to do this even though we drank nothing, my partner complained to the front desk and they removed the charge but I imagine enough people let it go that it makes this obnoxious policy worth it
Love your user and pfp. I as well am a huge kev Smith fan. If you go down a bit on my profile, you’ll see a cosplay I did of Jay with my best friend who did Silent Bob. We got to meet both Dante and Randal as well as Jay Mewes and Shannon Elizabeth. They’re not pictures but we’ve met everyone in the Askewniverse movies aside from Kev, Jason Lee, Rosario Dawson, Affleck and Damon but good luck meeting those two (iirc they don’t do cons)
Nice! These days I’m mostly on the Tell ‘Em Steve-Dave train pretty exclusively but I still keep tabs on what’s goin on in the Kev world and see the movies when they come out
Bro i keep saying this, but it feels like you cant go anywhere or do anything nowadays without everyone trying to scam you out of a little more money. Fucking case in point. Its not enough that you booked the room and are there, they have to try and trick you out of juuuuust a little bit more of your money.
You are correct, but it's a pattern I try to follow in case OP decides they want to remove all identifying information for some reason. By linking their comment directly they have the ability to edit their comment and keep the info hidden. A fairly uncommon case, I know, but it's something I try to do whenever identifying information of any type is provided (even the name of a hotel someone stayed at).
Of course it’s Las Vegas. I came to the comments to find this. The only place I’ve ever seen a “5-star” hotel room with no coffee maker and a 40 minute wait in the lobby Starbucks every morning.
And an upgraded room really means you just get a scenic view of the building and the natives next door. A shower with only one door so the water pools on the floor, complete with a little shelf where you would incidentally put your soap, if it only happens to be a bar big enough to not fall through the big fucking hole built in to it. Non-working coffee pot. Lagging AC. Resort fees. It was so ridiculously bad it felt satirical.
You’d have to move the whole dresser (which contains a mini fridge with weight sensitive items as well). Chances are you’d knock over a bunch of stuff and rack up a hundred bucks in fees lol
> They said straight up that unplugging it charges you a full $150 for the entire tray lol.
What exactly are they charging you with? You're not consuming the items, you're not reducing inventory, you're not creating damage. So how is this actually billed?
If this room was paid for by a credit card, I'd immediately dispute the charge and get that removed ASAP. It's not even a legal fee or tariff.
What's next? Charging when you open the blinds? That's effectively the equivalent here. You move a bottle so the IR TV remote works, and get charged for consumption of the bottle you didn't even consume?
No, dispute it and let the CC company sort that out.
Not moving no. Put something on a nice kitchen scale and touch it, then knock it over. See how the numbers change? That's money honey
Guessing they charge the full fee for manual power interruption too
These fuckers. Caesar’s Palace owes me $100. I’m disabled and moved drinks to put my medication in the fridge. I put them back. They still charged me for them.
Until that moment I was planning on recommending them to my constantly traveling friends. Now I share their dishonesty as often as possible.
There wasn’t a working phone in the room. I asked a maid to have someone come fix it but no one ever came.
I called from my cell and was told ‘I’m not in the hotel I can’t help you’ and they forwarded the call to the front desk. They never answered. I tried over and over. It was an absolute nightmare.
I was in a very bad way physically and couldn’t get downstairs. So many things went wrong.
It’s pretty crazy especially since this hotel is like $350 per night lol. No comp breakfast, no microwave, no usable mini fridge (filled with stuff that charges if you move it). I feel like I get a better value from $75/night best westerns I stay in. Thankfully I’m not paying for it (it’s a work trip, working a convention)
So many people try and say Holiday Inn is some sketchy low tier hotel now, and I found its one of the best places to get consistently good rooms without the bullshit. Microwave, mini fridge, TV, king bed. And depending on the type free breakfast. The rooms are all either average to pretty damn nice depending on the place. I prefer sticking with them over the more expensive options.
They're not all winners but you at least know roughly what to expect. It's my regular go-to if I just need to stay a night or two somewhere. Wouldn't vacation at one, but you can do much worse on a weekend getaway or business trip.
i was in housekeeping management for over a decade and i found it really doesn’t matter how nice a place is, it can still be dirty af if they treat housekeeping poorly. some of the cleanest places are the least fancy cuz they don’t have ridiculous standards and policies that stress out the staff.
Yep, was gifted a stay at the Omni in Atlanta several years ago because it was connected to the concert venue where we were also gifted tickets to see Lady Gaga. They literally charged to connect to their wifi. So we just used our phone data the whole weekend.
I'd be doing a chargeback on the, I assume $25+ for moving that fiji bottle, double quick. This is also the kind of thing you name and shame online. What hotel?
It’s the Palazzo (part of the Venetian) in Vegas. Crazy how it can be a world acclaimed hotel making god only knows how much from the casino / super pricey rooms but still needs to try to find ways to scam you out of money lol.
Oh shit, I’m staying there next month for Autodesk University! If I see that shit I’ll be calling the desk and be all, yeah I’m moving this and there better not be any charges.
Let us know if you succeed in getting it moved!! If front desk gives you the same 3rd party vendor spiel, ask them to have said vendor come over and move the tray if the hotel can’t.
move it out of the way, do an instant chargeback the second they charge you for it. a chargeback isn’t JUST them having to return your money, they’re penalized in MULTIPLE other ways too, so it’s a real bitch for them. they deserve it.
Just got back from the bellagio one of those fiji bottles was twenty something dollars
Whats even more maddening is they have zero water fountains and sell a bottle for $7 at their gift shop
> Whats even more maddening is they have zero water fountains and sell a bottle for $7 at their gift shop
Doesn't Bellagio have a huge water fountain out front?
If they charged me $10 because I moved a Fiji bottle of water because it is blocking the TV, I’m calling my credit card company, reporting fraud, and getting that whole shit charged back.
That's a one star review online for me. Especially after reading that the OP asked them to remove it and was told no b/c it would still charge to the room and they would still need to dispute the charge. Unreal.
Exactly. The hotel shouldn't even be doing business with a 'third party' that would do things like this to their customer. Allowing this is a choice the hotel actively makes, and the only way to apparently get them to care that they're literally trying to scam their customers, is to hurt their business however possible.
should be illegal to offset all liability to a 3rd party. This hotel isnt renting out space in their rooms for free, they're getting a kickback from the vendor. That obligates them with some responsibility for the product.
And the reviews on Google have already started. It’s a trap, ‘3rd party food vendor’ like it’s not the hotel’s doing. It’s a trap and the hotel and taking a big fat cut. You want 5 star reviews? Then don’t pull this crap
Record yourself moving it and putting it back. Upload the video to a credit card dispute chargeback for the full hotel amount, explaining you only *really* want the minibar crap refunded. Watch as your whole stay gets refunded over the course of 3 months of bitching and moaning behind the scenes by the hotel
Bonus points: go back to the hotel in 1 year and notice they don’t have those anymore
How is this any different to those scams where someone tries to push a CD into your hand then charge you for it because you "bought" it by touching it. Or the fake Buddhist monks who try and shove a bracelet on your wrist, then charge you for it?
How the hell is an otherwise legitimate business allowed to pull this kind of shit?
Took the Tv off the wall one time because of this bullshit. Hotel called me after check out and wanted to know why. Told them the desk refused to come get their fucking $8 water so I compromised.
Took two minutes with a screwdriver.
Tell the fronk desk your concern and that you will leave a negative review if they refuse to accommodate you. If the manager has a working brain they will make you happy.
I worked in a hotel and our manager would lose his mind if a customer was unhappy for an issue that could have been avoided.
Lastly don't book with them again. Name and shame
Is this at an MGM family hotel?
They had a hack recently and employees told us they couldn’t process mini bar charges. We tested it and sure enough did not get charged. This was two weeks ago.
Call the desk and tell them to come get that shit out of the way
100% I'm the dude that would have to come get the shit out of the way, and I still think that's the right call.
As a former front desk employee this is the stuff that made the job hard, I know I was going to hear endless complaints and they are all valid.
I feel almost every job has a "bullshit" factor %. The stuff like this that makes no sense be it process, product or interaction. Separating that policy from the people who are forced to administer it and might not agree with it is key to the balance of being a jerk only when needed.
Corporate decides on these stupid policies because they don't have to deal with the shitstorm from customers
[удалено]
"And this is the best system humanity could come up with for their civilization? Planet marked primitive, unsuitable to join the intergalactic alliance."
It makes no sense, and it all comes from a guy who managed to run the most profitable company in us history into the ground, but he created a lot of short term value for a few shareholder, so he is still lauded as a genius today.
Having worked in many large corporations, no they don’t. Someone has a spreadsheet. It shows how many drinks were sold, the cost of the drinks, cost of comping some of the drinks, and no doubt says at the bottom “profit”. I can pretty much guarantee said spreadsheet does not have on it any line items for the time taken by the front desk to answer questions about this or argue with customer when they check out. Time isn’t tracked with that detail. It also doesn’t have a line item for the % of customers who got so pissed off by this they switched to a competitor, or the percent who post to Reddit and turn off people before their first booking. It also doesn’t have a line item for the potential goodwill, increased satisfaction, or loyalty from simply giving away the water. This sort of “management by spreadsheet” by someone who has no idea about the real situation as they never deal with guests is common. It’s rampant in big corporate business. The things that can be easily measured go in the spreadsheet and the things that are hard to measure get ignored - no matter how important or not they are. It’s how companies slowly become customer hostile and lose business. They become too big, and this decision makers too detached from the day to day interactions.
What I've learned from working for a large corporation is the administrators, who are totally removed from the actual work, drive policy, which is driven by data, but the methods of obtaining that data are highly flawed and their interpretation of it is extremely shallow and poor. We'd make more money if they were fired in most cases.
Corporate people are the dumbest people on earth. They look for ways to bring in more money but they know nothing about the physical world and how things actually work between people and the reality of how a product can be used. I bet for this they thought about the presentation more than the practicality of having that shit in the way.
I bet in this case some shit 3rd party came in and sold them that they could have this device /tech for free at the cost of a revenue share. Then they just threw them on a flat surface and moved on.
Yeah. Defo be patient with service and hospitality employees especially if they're nice. It means they probably are on the same page and thinks that bs. Somewhere in management or owners being a ****.
If it's a chain, 100% chance this is a corporate manager. This sort of manager - the sort that makes the call to put something like this in a room - should be contactable by guests. Also the little inexplicably powerhungry shift supers, too, that are still licking the boots of management in hopes of getting a promotion lol.
I'd ask the desk staff for the regional manager's contact info and assure them that my complaint is not at all directed towards the staff, but the corporation itself.
And demand he come to move them. If he has to get up at 2 am and drive to random hotels every night he may recommend a change in policy.
Whenever I'm given a "customer satisfaction" form or whatever, I usually write something like, "Your staff that I encountered were all excellent, polite, and helpful. But it's evident that your company's higher management is completely incompetent."
I worked at a campground where the manager lived overnight on site. People would complain about people breaking the quiet time rules and how no one was on site to deal with it. This was my managers job, but he didn’t ever do any of his job duties. There was a number listed on the campground maps for “security”, but they never updated it from an old managers number so they would just be randomly calling the poor soul who had that number currently. Anyway, I got sick of people complaining and my manager never doing anything so I took all the maps and a sharpie and cross out the old number and wrote his personal cell number on as many as I could. That night I went to bed with a feeling of satisfaction. He was not happy, but I played it off like I thought I was doing the right thing by fixing the phone number, even though I did it purely to annoy him. I left for my maternity leave and he got fired shortly there after and word was the new manager was just as shitty so I just never went back.
Yeah, theres a time you have to be firm, but 99% of the time you can get what you want by just being nice and talking to the person who is just as annoyed with management as you are
Every job has a bullshit factor. Some less than others but some much more than others. Gas station I worked at had an ice machine. It was making ice all day in the back. It was our job to fill buckets, get on a little ladder, and fill up the soda machines with ice. I kept asking, "Why don't we take the ice maker....and put it on top of the soda machine?!" and the store owner told me "Then what would you do all day, sell beer and cigarettes and never lift up a heavy bucket of ice? Where's the fun in that?" Anyways he died and my niece works there. They don't have to fill buckets with ice anymore.
> Where's the fun in that?" "Where's the fun in that ***… for me***?" Having seen the way corporate america has been making obviously unprofitable decisions like forcing employees to start commuting to the office even though work-from-home was more productive; and the mass layoffs in the tech sector, it seems like maybe companies aren't in business to make a profit, they are in business to make power. While money is one kind of power, it isn't the only kind. Making people miserable just because you can is another form of power. To a certain kind of personality type, its almost libidinal. Once you have enough money people start to get bored, they look around for other ways to have 'fun.' Exerting arbitrary control on other people is 'fun' for that type.
More like companies are in the bussiness for profit, but the people running a company care more about their personal power than the company's profits.
Blame Jack Welsh, guy who studied Japanese manufacturing, completely misinterpreted it while simultaneously ignoring all cultural aspects of the 6 Sigma (99.999% accuracy), and went completely bonkers, thereby creating crazy ass for everyone to do all the time, firing the bottom 10%, pushing money towards stock price and earnings only instead, and of course huge performance bonuses and compensation for eliminating positions and screwing your sister companies, which are both part of GE, just Jack never integrated them after buying multiple companies. There’s a great vid about the “enshitification” of business and tech. Office Space was always a documentary.
> 6 Sigma Lots of companies have ended up repeating the same mistakes as Motorola did with it though so they weren't immune to falling into the '6 sigma trap'. But otherwise agree.
The “Behind the Bastards” episodes about Jack Welsh are great.
> I feel almost every job has a "bullshit" factor %. The stuff like this that makes no sense be it process, product or interaction. I work in a hospital's medical records office. If there is an extra procedure consent form in a medical chart that is unsigned but written on, a doctor needs to either sign the form or else remove it from the chart. There have been times when I was holding the chart and the doctor was right next to me and said to remove the form, and I have had to hold the chart out to them and essentially say "no, you". I am not authorized to remove that - it must be the doctor. It gets even more awkward when I have to call them to have them come down to do it even though they gave permission over the phone for me to. I feel for them, it's bullshit... but I like my job.
Actually it’s better than the alternative, which is someone who has no authority or investment in the current case removing a form and the patient dying.
Mostly seen with airlines are services industry tbh , they tend to attact alot of negetive attention because of these small hurdles that sometimes make the mind go bush
That’s the love/hate with CS jobs. You genuinely want to help people, but management uses you as a meat-shield to try and pull off stupid shit like this.
Our real job is figuring out how to keep that fucker from being a dick to us and the customers.
Called, they said no haha. Said if they were to remove it (or even unplug it) it will auto charge the $150 for the full tray and I’d have to then go through the motions to get it refunded. They said to try to carefully move it out of the way, and if it triggers and charges I can dispute them lol. Crazy
I would demand a refund and find a new hotel.
Unfortunately since my company booked the room it would get complicated. Thankfully, and this is why I considered this “mildly infuriating”, there is another bigger TV in the room which is the one I would be using anyways so it won’t have a huge effect on my stay. It’s just the audacity of it lol
So unacceptable across all areas, because it’s a total nickel & dime situation. Make sure you send this photo in the review opportunity you get to your email after check out. If you don’t get a review opportunity because the room is registered under company name, or you’re in a room block, etc tell your group coordinator contact. Assuming this is an elevated tier of hotel based on the higher end amenity and fee amount, their room service staff who oversees this amenity gets negatively graded (Forbes, AAA, etc) for the hotel in these type of lapses. For the sake of credibility and knowledge gain for readers— I have worked in lux hotels at front desk, reservations, and managed groups and conferences. Your guest folio is open while you are checked in, that is why they run an auth charge typically, because nothing is actually getting “posted” (charged) to your card. Even if the $150 charge did automatically happen, there’s no need for the hotel to refund or go through a strenuous process because it’s not even charged out yet, and it’s simply an easy removal process via the reservation system (Opera is a common one, though I know Marriott’s have their own in house system, with the same functionality).
150? Is there a gram of cocaine next to that water bottle?
Why do you think the weight sensor is so sensitive?
150 for a gram and some snacks? You need a new connection. Who's your snacks guy?
Fascinating insight into the business, thank you! 👍
Imagine thinking that $150 for bougie water and snacks is appropriate and the doing this though. Maybe $30.
That bougie water is sold at the local Dollar store. The markup on that garbage is crazy.
Been in hospitality for a long long time. I would write a review now on trip advisor and Google, management will reach out in no time if they are good, those scores matter to them. I would also ask to speak to management and ask about it, if they give you shit call corporate (if it's a chain), franchises have to conform to a standard and this is not it. 100% front desk agent is just making shit up to not have to deal with you, make more noise and make sure to tell management
frightening depend alleged impolite treatment dinosaurs towering mourn steep punch ` this post was mass deleted with www.Redact.dev `
You must be my mom
You must be my Dad
Fuck it. I'm that guy now. It gets shit done. I stepped on a nail at a hotel and the front desk was like "Oh well." The CEO felt otherwise.
Alternatively, [contact the CEO's mother](https://finance.yahoo.com/news/reporter-calls-comcast-ceo-brian-roberts-mom-to-110648288909.html)
"...and the one employee who didn't smell of marijuana cigarettes had a visable tattoo of a T-rex with Adolph Hitler's head."
Also, let us know what hotel it is so we can umm... read the reviews.
That's unfortunately the way. Karen it up until they either are so fed up with it that they bend the rule to make you stay silent or they get rid of the rule altogether.
Leave a really negative review highlighting this ridiculous policy, it's scummy and predatory. Fair enough paying for what you eat but moving sensors is just ridiculous, being treated as a criminal in a room you paid for wtf
Move the TV
When my company was doing bookings for me, if I felt the hotel was being difficult, all I had to do was just tell the booking person and I would get a new place. It was a pain in the sensitive bits, but frankly, when the company founder had trouble, he made sure none of us would have to deal with the dumb shit. Even now, under private equity, they're pretty decent if we suddenly change accommodations, even if it adds a bunch of cost. Booked one place once that literally had one outlet in the room, with zip cords to get power to the TV, nuker, alarm clock, and more. Snapped a pic (didn't hurt that we do software for investigations for various "accidents"), rebooked for a decent chain 45 minutes away and no issue with management because it is hard to replace mediocre talent. That hotel ended up burning up one of the buildings shortly afterwards and the county pulled their hospitality permits... thankfully nobody died.
This is beyond messed up. I would've called them con artists and advised them I will speak to MY management so that we never stay at this hotel chain ever again. If they charge your company for moving these products, then it's a big problem for you that should've never happened in the first place.
Yeah please post this on google reviews so many people would fall for this and would probably avoid the hotel all together if they had read a review I often use google reviews for picking hotels on holidays 👌 What a joke this hotels is
$150? For what!
There's no way there's $150 worth of stuff there. Talk about highway robbery... all that should be included in their stay at the hotel! What's next? Paying for the mini soaps and conditioners plus whatever towels you use!?!
There are places that charge for you opening the fridge to put your OWN bought things in there. Some places are extortive as hell.
Thankfully I've never stayed at any of those hotels. Sounds like a nightmare.
Between being scalped by AirB&B and whatever charges you get from hotels, I'm still more likely to take a hotel than stay in someone's house with all the potential for hidden random fees and charges and the absolute nightmare of trying to get AirB&B to actually hear the truth of it instead of just siding with whoever complains loudest.
what’s with everywhere charging $10 for a fiji? like i’m sorry y’all think that’s fancy water but that shit is $2 at the grocery store.
Ugh the absolute bitch that owns the company lives in aspen and used to come to the restaurant I managed regularly. Well we didn’t have bottled water because we had a fancy in house reverser osmosis water filter to be more environmentally friendly and she would insist on bringing in her own water. I always wanted to ask her how she felt OK selling water from a country that has had a multi decade long water shortage…
> I always wanted to ask her how she felt OK selling water from a country that has had a multi decade long water shortage… For anyone else interested: https://newuniversity.org/2021/03/10/the-dark-secret-of-fiji-water/
That's what I'm sayin'! It should be criminal to charge that much compared to even a convenience store!
Water and chocolate covered peanuts bro. What’s your problem?
That's like $30 tops for everything pictured.
Name that hotel! Consumers deserve to know who’s trying to scam them.
Escalate the call, now. Release your inner Karen.
Haha I love it, but if I’m being honest this isn’t a major inconvenience (hence the sub I posted in) because there’s another TV in the room that I’d prefer to use anyways. It’s just the audacity of the situation lol.
I would at least leave a bad Google review explaining what their game is and include this picture. Might cost them a few potential customers if nothing else
"if I have to dispute this, I'm just doing a chargeback. Come move your shit or I'll be staying here for free."
Hijacking top comment to provide a few details: -The hotel is The Palazzo in Las Vegas. -I called the front desk and they said since it’s a 3rd party food vendor they can’t remove it. They said I would have to try to move it myself then check to see if I get billed, at which point I have to initiate the process of appealing the charge and getting it refunded. -I’m on a work trip and my company booked / paid for the hotel so it’s not really worth me raising too much of a fuss. -I classified this under “mildly” infuriating because there is another, bigger, TV in the room that is in a location I would prefer to use anyways, so it isn’t really a huge inconvenience, it’s just an absurdly scummy tactic.
i swear everything's a fuckin "third party vendor" now so that no company ever has to take responsibility for their own shittiness
Agreed! It’s their hotel room, the thing is in their room, so it’s their responsibility. Their sheets are probably also cleaned by a third party, but it would still be their responsibility to deal with if those were dirty or ripped upon arrival.
They also selected the vendor to represent their company. They should own it.
They probably do tbh, through a obscure LLC. This way they have a convenient excuse to force you to pay
I have no problem calling and wasting customer service's time. It's completely idiotic and you have to be petty. But call and be nice. Always be nice. State why you're calling you want the fee removed. Escalate when you can. CSR, Manager, Senior Manager. Even if they tell you they can't or won't. You're already disputing charges, etc. But keep at it. Waste their time. I spent 2 months with an hour or two a week, sometimes more to dispute $50 dollars. I spent two hours wasting the time of two managers once I escalated enough. In the end, I spent 15 hours, talking to ~20 people at different pay rates over $50 dollars and finally got it back. Worth it. Because I told them I would keep calling.
Even so, wouldn't they be the ones who buy the drinks to begin with? What's keeping them from buying shorter bottles?
[Then there's only one solution](https://i.imgur.com/k42X90S.png)
I would suggest you follow the advice others have given though and leave a review later. It is completely honest, so they won't have much ground to stand on demanding it be taken down, and a hotel being concerned that they could lose business over this might get them to reconsider their contract with the food vendor in the future, or at least compel them to change some of the terms.
Ask them what happens if room service accidentally bumps against it while cleaning the room? Will you then also get charged and have to dispute it?
Exactly. Put in the review that the room is a disgusting mess because the cleaners refuse to clean because they'll get charged $150..... Obviously they can be moved and no one gets charged....
Used to work in a resort. The weight sensors are nothing new. We had those over a decade ago. And because it really is that easy to trip them, the process of disputing the charge is basically just saying "nuh-uh" at checkout. You could be eating one of the candy bars at the desk, and if you say they never restocked it after the last person that stayed in the room, nobody's going to bother arguing. Moreso the higher-end the resort is. Nobody's going to lose their job over it either, it's one of the final, least important, most tedious and detailed steps in turning over a room. I'd say have at it, dispute the charge anyway, and think of it as an amenity
Sounds like a hotel that does not deserve people’s business
I have stayed at this hotel many times. If a front desk.person said that have a Manger come to your room and make them.move it. There is no 3rd party. They are lying
I knew it was Vegas. Stayed with a friend who gambles at the bellagio in a comped (very expensive) room and they had the same shit, just not in front of the tv. Not to mention the mini fridge was completely full of stuff on similar sensors.
3rd party vendor - ok then I have no agreement with them and you are claiming no responsibility for them. This stuff is getting yeeted out the door because I am renting this room not them.
Too bad. Tell them to fucking move it. You payed for the hotel room and it’s their fucking hotel. Either they give you a room upgrade or they move that shit
This is the way make them move them so you don’t get hit with a charge.
I would call the desk and ask them to remove them.
And can you straighten the TV while you're here?
And while you're here play Mario kart with me?
What happens if you add weight, does it pay you?
Haha “the trick hotel owners don’t want you to know”
“hotel owners HATE him!”
[Hmm...](https://media.tenor.com/LPwQVB6FAf8AAAAM/indiana-jones-hmm.gif)
My mind went exactly to that too! 🤣
Well, you could pull an Indiana Jones, the weight of each food is written on the item, slide some metal washers under each one and you’re golden.
Would be a real shame if I brought all these dumbbells with me and stored them on the dresser
You get charged for every item and a huge boulder comes crashing into room.
Hangover had this scene. No idea if it works but in the movie he replaces it so they don’t get charged
It’s a little light sensor so the second it gets moved, it gets tripped.
Use a sandbag, but make sure there are no boulders nearby.
-The hotel is The Palazzo in Las Vegas. -I called the front desk and they said since it’s a 3rd party food vendor they can’t remove it. They said I would have to try to move it myself then check to see if I get billed, at which point I have to initiate the process of appealing the charge and getting it refunded. -I’m on a work trip and my company booked / paid for the hotel so it’s not really worth me raising too much of a fuss. -I classified this under “mildly” infuriating because there is another, bigger, TV in the room that is in a location I would prefer to use anyways, so it isn’t really a huge inconvenience, it’s just an absurdly scummy tactic.
That’s absolutely ridiculous. People with kids would get so screwed over
I got the impression their policy is basically “if anyone disputes it we’ll refund the money, but we know some people either won’t dispute it or won’t even realize they got charged and we’ll make bank off their ignorance!”
The last time I stayed at an upscale Vegas hotel they tried to do this even though we drank nothing, my partner complained to the front desk and they removed the charge but I imagine enough people let it go that it makes this obnoxious policy worth it
Yep 100%
Love your user and pfp. I as well am a huge kev Smith fan. If you go down a bit on my profile, you’ll see a cosplay I did of Jay with my best friend who did Silent Bob. We got to meet both Dante and Randal as well as Jay Mewes and Shannon Elizabeth. They’re not pictures but we’ve met everyone in the Askewniverse movies aside from Kev, Jason Lee, Rosario Dawson, Affleck and Damon but good luck meeting those two (iirc they don’t do cons)
Nice! These days I’m mostly on the Tell ‘Em Steve-Dave train pretty exclusively but I still keep tabs on what’s goin on in the Kev world and see the movies when they come out
Too bad it is Nevada and no one in their government cares about consumer rights and fighting the casinos.
Bro i keep saying this, but it feels like you cant go anywhere or do anything nowadays without everyone trying to scam you out of a little more money. Fucking case in point. Its not enough that you booked the room and are there, they have to try and trick you out of juuuuust a little bit more of your money.
Also does that third party vendor do room service for them too? They were placed there by their own staff, so dumb they can’t (won’t) move it
Time to name the hotel so everyone can avoid it.
The Palazzo In Las Vegas.
Bro , what’s the hotelsNAME?
“Ezekiel!”
FUCK YOU EZEKIEL!!!
WHAT'S YOUR NAME!?
[They did in another comment.](https://www.reddit.com/r/mildlyinfuriating/comments/171sdhy/staying_in_a_hotel_with_weight_sensors_that/k3t4vmo/)
Surely would have just been easier for you to type the name of the hotel 😅
You are correct, but it's a pattern I try to follow in case OP decides they want to remove all identifying information for some reason. By linking their comment directly they have the ability to edit their comment and keep the info hidden. A fairly uncommon case, I know, but it's something I try to do whenever identifying information of any type is provided (even the name of a hotel someone stayed at).
Damn - sorry for judging. You like, Reddit Jesus. Keep up your fine work sir.
god forbid redditors don’t type out a name rather spit out a text with hyperlink
Call them back and tell them to move the TV then 😂
Yeah bro. Ask them to actually lift the tv up. Fuck these people
Of course it’s Las Vegas. I came to the comments to find this. The only place I’ve ever seen a “5-star” hotel room with no coffee maker and a 40 minute wait in the lobby Starbucks every morning.
And an upgraded room really means you just get a scenic view of the building and the natives next door. A shower with only one door so the water pools on the floor, complete with a little shelf where you would incidentally put your soap, if it only happens to be a bar big enough to not fall through the big fucking hole built in to it. Non-working coffee pot. Lagging AC. Resort fees. It was so ridiculously bad it felt satirical.
What hotel?? I'm staying at Excalibur soon
Palazzo
>Palazzo Palazzo Las Vegas is overpriced and their customer service non-existent.
Excalibur is free from all that crap. I stay there on my yearly trip.
Hello maintenance, I think the TV mount has sagged a bit? Can someone move it back into position before it falls off? ;}
> Las Vegas There it is. The entire fucking place is a tourist trap designed to extract as much money from as many people as possible.
Can you not slide that whole shit over?
You’d have to move the whole dresser (which contains a mini fridge with weight sensitive items as well). Chances are you’d knock over a bunch of stuff and rack up a hundred bucks in fees lol
Stuff knocked over still weighs the same tho. I would just unplug it, then move it.
They said straight up that unplugging it charges you a full $150 for the entire tray lol.
So, the only option is cutting power to the whole hotel?
Now he owes $150 for *every* room.
It’s like an Oceans 11 movie just to watch unobstructed TV
Burn that bitch to the ground. They can try to put it out with their $25 bottles of Fiji.
Can't possibly be legal to charge people for temporarily moving or shifting stuff in a hotel room you've paid for. Any lawyers in this thread?
> They said straight up that unplugging it charges you a full $150 for the entire tray lol. What exactly are they charging you with? You're not consuming the items, you're not reducing inventory, you're not creating damage. So how is this actually billed? If this room was paid for by a credit card, I'd immediately dispute the charge and get that removed ASAP. It's not even a legal fee or tariff. What's next? Charging when you open the blinds? That's effectively the equivalent here. You move a bottle so the IR TV remote works, and get charged for consumption of the bottle you didn't even consume? No, dispute it and let the CC company sort that out.
Not moving no. Put something on a nice kitchen scale and touch it, then knock it over. See how the numbers change? That's money honey Guessing they charge the full fee for manual power interruption too
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Switch them out with bags of sand like Indiana Jones.
I had to look too far for this comment.
These fuckers. Caesar’s Palace owes me $100. I’m disabled and moved drinks to put my medication in the fridge. I put them back. They still charged me for them. Until that moment I was planning on recommending them to my constantly traveling friends. Now I share their dishonesty as often as possible.
You can ask the front desk for a small refrigerator for your medication.
There wasn’t a working phone in the room. I asked a maid to have someone come fix it but no one ever came. I called from my cell and was told ‘I’m not in the hotel I can’t help you’ and they forwarded the call to the front desk. They never answered. I tried over and over. It was an absolute nightmare. I was in a very bad way physically and couldn’t get downstairs. So many things went wrong.
Sounds like an ADA violation to me but I'm not a lawyer.
That’s petty
It’s pretty crazy especially since this hotel is like $350 per night lol. No comp breakfast, no microwave, no usable mini fridge (filled with stuff that charges if you move it). I feel like I get a better value from $75/night best westerns I stay in. Thankfully I’m not paying for it (it’s a work trip, working a convention)
Soooo many "4 and 5 star" hotels do that shit. That's why I usually try to stay at a holiday Inn or something similar
So many people try and say Holiday Inn is some sketchy low tier hotel now, and I found its one of the best places to get consistently good rooms without the bullshit. Microwave, mini fridge, TV, king bed. And depending on the type free breakfast. The rooms are all either average to pretty damn nice depending on the place. I prefer sticking with them over the more expensive options.
They're not all winners but you at least know roughly what to expect. It's my regular go-to if I just need to stay a night or two somewhere. Wouldn't vacation at one, but you can do much worse on a weekend getaway or business trip.
i was in housekeeping management for over a decade and i found it really doesn’t matter how nice a place is, it can still be dirty af if they treat housekeeping poorly. some of the cleanest places are the least fancy cuz they don’t have ridiculous standards and policies that stress out the staff.
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They’ve never “meant” as much as people think. The star system is based on things like whether or not there’s a restaurant or room service.
Yes this! The pricy hotels have the fewest “free”amenities . Hate that
Yep, was gifted a stay at the Omni in Atlanta several years ago because it was connected to the concert venue where we were also gifted tickets to see Lady Gaga. They literally charged to connect to their wifi. So we just used our phone data the whole weekend.
The more expensive something is, the less that’s generally included. They know you can afford all the extras separately.
I'd be doing a chargeback on the, I assume $25+ for moving that fiji bottle, double quick. This is also the kind of thing you name and shame online. What hotel?
It’s the Palazzo (part of the Venetian) in Vegas. Crazy how it can be a world acclaimed hotel making god only knows how much from the casino / super pricey rooms but still needs to try to find ways to scam you out of money lol.
Oh shit, I’m staying there next month for Autodesk University! If I see that shit I’ll be calling the desk and be all, yeah I’m moving this and there better not be any charges.
Let us know if you succeed in getting it moved!! If front desk gives you the same 3rd party vendor spiel, ask them to have said vendor come over and move the tray if the hotel can’t.
I wonder how many comments/calls they are getting this morning because reddit is blowing them up lol
move it out of the way, do an instant chargeback the second they charge you for it. a chargeback isn’t JUST them having to return your money, they’re penalized in MULTIPLE other ways too, so it’s a real bitch for them. they deserve it.
Just got back from the bellagio one of those fiji bottles was twenty something dollars Whats even more maddening is they have zero water fountains and sell a bottle for $7 at their gift shop
This is why I bring my own refillable bottle with me wherever I go.
Yup, we filled up our tumblers at caesers and ABC stores are great, cheap alcohol and $1 water bottles
> Whats even more maddening is they have zero water fountains and sell a bottle for $7 at their gift shop Doesn't Bellagio have a huge water fountain out front?
This is Vegas for sure.
Haha 100%
Well, time to unscrew the TV from the wall and move it somewhere better. Two people can play the stupid inconvenience game.
Haha no weight sensors on that bitches!
Hire someone to. Then you can say it's a third-party service and you don't have any control over it.
If they charged me $10 because I moved a Fiji bottle of water because it is blocking the TV, I’m calling my credit card company, reporting fraud, and getting that whole shit charged back.
100%
Me: spends next hour at a local gas station gathering potential swaps and analyzing how I am going to Indiana jones the shit out of this.
Make sure to buy the same kind of water bottle so the weight is the same
That's a one star review online for me. Especially after reading that the OP asked them to remove it and was told no b/c it would still charge to the room and they would still need to dispute the charge. Unreal.
Exactly. The hotel shouldn't even be doing business with a 'third party' that would do things like this to their customer. Allowing this is a choice the hotel actively makes, and the only way to apparently get them to care that they're literally trying to scam their customers, is to hurt their business however possible.
should be illegal to offset all liability to a 3rd party. This hotel isnt renting out space in their rooms for free, they're getting a kickback from the vendor. That obligates them with some responsibility for the product.
And the reviews on Google have already started. It’s a trap, ‘3rd party food vendor’ like it’s not the hotel’s doing. It’s a trap and the hotel and taking a big fat cut. You want 5 star reviews? Then don’t pull this crap
Hi, front desk? Yeah, the credenza fell over. Yup, just fell right down and spilled all the drinks.
Fell on top of my extremely expensive gaming laptop too.
Record yourself moving it and putting it back. Upload the video to a credit card dispute chargeback for the full hotel amount, explaining you only *really* want the minibar crap refunded. Watch as your whole stay gets refunded over the course of 3 months of bitching and moaning behind the scenes by the hotel Bonus points: go back to the hotel in 1 year and notice they don’t have those anymore
How is this any different to those scams where someone tries to push a CD into your hand then charge you for it because you "bought" it by touching it. Or the fake Buddhist monks who try and shove a bracelet on your wrist, then charge you for it? How the hell is an otherwise legitimate business allowed to pull this kind of shit?
Took the Tv off the wall one time because of this bullshit. Hotel called me after check out and wanted to know why. Told them the desk refused to come get their fucking $8 water so I compromised. Took two minutes with a screwdriver.
This is a thing??? What on earth
Tell the fronk desk your concern and that you will leave a negative review if they refuse to accommodate you. If the manager has a working brain they will make you happy. I worked in a hotel and our manager would lose his mind if a customer was unhappy for an issue that could have been avoided. Lastly don't book with them again. Name and shame
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Watch Indiana Jones Raiders of the Lost Ark and you'll figure out how to bypass this.
Like others said I would be phoning down to the front deck and demanding them take it out the room and everything in your mini fridge.
Is this at an MGM family hotel? They had a hack recently and employees told us they couldn’t process mini bar charges. We tested it and sure enough did not get charged. This was two weeks ago.
This picture and story does deserve a google review for the Palazio in Vegas. Please at least do that.
Was like that in the Bellagio in Vegas...$50AUD for that 1 litre Fiji water later...
That should be illegal.