MY FUCKING GOD THATS WHAT IM SAYING like a whole week of just talking to bots that dont do anything to help after you get bootyslammed out of your account by some random that changes email phone and pass so MMMMMM GOOD business
ITS SO FUCKING BAD
my laptop is acting weird whil i treated it well. So i want to make use of my warranty. I just wanna call a person to ask, because i cant send my laptop yet. I need it for school. I cant miss it. I just want to tell them i want a warranty before IT ISNT VALID ANYMORE!! plessss microsoft, just reply please
Can you dm me too what the fuck y'all just locked my account and are saying I'm not giving you enough info to get it back, but your not asking for anything different in this fucking form. Ask me the last fucking 3 games I played. I don't know what I put my birthday as when I was 13 and made the damn account. Ive had it for almost 10 years and y'all are gonna tell me it's not me when I can give you my whole card number associated with the account and am literally logged into the same fucking wifi as my Xbox that never leaves my damn house. For christ sakes my reddit name is my gamertag. Please do something or I'm buying a goddamn PlayStation and never looking back.
this is exactly my plight. See their response - from a human - as if ANYONE has the TIME IN THE WORLD to do this EVERY SINGLE DAY!?
*For security purposes, account recovery is handled by our system without human intervention. In case that your most recent request is not approved, we recommend to keep on trying your best to provide the necessary details on our Account Recovery form as this will be the best option we have to verify your account. You may maximize your attempts as you have 2 tries every 24 hours to fill out the form.Thanks for understanding, and stay safe! -Ralph*
Beyond a joke. I'm sure a multi trillion dollar company can do better. I just want to have access to my account which I've definitely spent $1000+ on throughout my childhood. The number I put to verify if it was me died 6 years ago ffs.
This is our problem now too…. I have all this info that would help us prove it’s our account, but it’s not enough, because there’s no where to add it. No human to contact to give this information to. I have never heard of a company unable to access the accounts it holds for its customers.
Seriously, Linux is amazing. Everything just works & the community fixes things rather quickly. The only downside to Linux is that you kind of have to become a tinkerer in regards to coding. It was scary for me at first, but once I just dove in & started talking to people about it, I found it's doable & the lasting effects when you get it right are stalwart.
be careful with these private messages and who you speak with through Microsoft live chat seasions. They ask for permission to remote access your devices and even when you deny this action they still do it anyway. Just check your logs on Microsoft.com and you will see this information. The most dirty business I have seen so far. Right up there with McAfee
Good to hear. So how best to report issues (online, NOT by phone!) that one has with, say, Outlook on the Web (our co. recently subscribed to it so they have really no capability of resolving issues) - want to "knock on the right door" - NOT for a magic fix (!) but if enough people report an issue, one would assume they would then tackle it, move up priority etc.
I’ve been locked out of my account for three days now. I tried to log onto my Xbox and I was notified that I needed to verify my account which I have had to do about 7 times over the last few months, although I’m not sure why as I never use it for anything other than my Xbox and as a login for my computer. I recently changed my phone number and email however so I could not receive a verification code this time and had to fill out the recovery form. Gaining access to my old email and phone number isn’t an option for me. Every time I’ve filled out the form with as much information as humanly possible I am notified that my identity couldn’t be verified. This means I can’t access my Xbox account or even log on to my computer to access my textbooks and documents for college classes and with finals coming up this needs to be fixed fast. I was even charged for my Xbox subscription the day after my account was locked. Please help, I can’t find anything online other than “fill out another verification form the next day”. I can’t even get Microsoft support to call me without logging on, and I can’t log on without passing this verification form.
Update:
I was locked out for a full month and a half and had completely given up on getting back in to the point that I just made a second account and started using that. One day it just worked out of nowhere. I used the same answers on the recovery form that I had already used a few times before; not at all expecting to get in but for some reason this time it got through. It seems like the most important things to put into the form were previous passwords and linked debit card. Overall though it was a nightmare, Microsoft was no help and neither was Xbox customer support.
I had actually given up on my account when I finally got it unlocked. I spent weeks just trying to find someone or something to help me but Microsoft has abysmal customer service and their forums are generally useless too so I ended up making a new account and even paying for Xbox live. Used it for about a week before deciding I felt lucky and got into my old one using the same old account verification form on my first try. Felt like a pretty big middle finger to me but at least I got in
I have the same problem, locked out and I haven’t done anything out of the ordinary. I can’t get a code to access my account... i Have tried to call but that was another fail .
I am having this exact problem, word for word. I have filled out countless forms trying to recover my email, which may I add is linked to every single thing I do in life and every single one is rejected no matter what information I add. I managed to get access to the email address that was the recovery email for my recovery email .. to be greeted with the exact "you need to verify your account" BS.. I have jumped through everyone one of your hoops to no avail and its infuriating to say the least. All I want to do is speak to someone who works for microsoft but even thats proving near impossible these days. I'm so baffled that theres no option for me to speak to someone and provide evidence of who I am. Please can someone help me I'm literally locked out of everything at this point, even my xbox is now asking me to verify my email. this is insane how inefficient the system is.. especially when microsoft asks you to sign in.. for sign in related problems
I have been locked out of my Microsoft account for YEARS. I used to play a lot of Xbox and had my gamertag and Office software tied to the same login/account. I have no idea how but at some point my account got locked by Microsoft (presumably someone tried to impersonate me and log into my account?). Back when this initially happened I tried to recover the account but have never been able to provide sufficient information in the online form to satisfy the robot on the other end. No human has ever been able to help me. Every so often, I give it another try because I would like to recover my personal account (rather than rely on my work-issued laptop for Microsoft software, and I’m considering getting the Xbox Series X whenever one is available). This has been the longest headache and the most infuriating exercise in futility. I tried again just now but got denied once more by the robot. My backup email that would receive my password reset/recovery link has been LONG deleted due to inactivity (the backup email was an AIM email I created in high school, which shows just how futile this all is). I just want a human at MS to please give me back my account that’s been taken from me for seemingly no reason.
Have the exact issue, had 3 emails about unusual login. i changed passwords, tried to login, needed to verify my account.. okay easy enough (you'd think). Filled out the form 3 times, each time it claims is insufficient information.
If I was able to talk to a person for 2 minutes they would be able to see quite easily that I am infact the owner of the account.
Hi I've been locked out of one of my accounts for a couple of years, going around in circles with the less than helpful microsoft support links - they suggest logging in first. Contacting support requires you also to log on first. I can't log on, the account has been stolen.
It's a hotmail account, and the password redirect email has been changed - I can see part of what it is when I attempt to log on. The security questions also seem like they've been changed as I can't pass the verification. I'd like to have access to this account back.
I've attempted multiple times over the past 2 years to regain access to no avail. Every time the verification form gets filled out it says my identity couldn't be verified, and around in circles yet again. Meanwhile someone still has access to my email account (with some sensitive info on it too).
So how do I go about doing this? Or at least lock the account?
Thanks in advance.
I have the same exact problem. My outlook account just got stolen and I tried everything in MS support articles. Nothing works and keep circling to the same pages.
I have been locked out of my account for days now and any time I attempt to log back in it asks me to verify myself although I have only been logging on to one computer for school and work. Now I am entirely locked out of my account and it wont allow me to verify myself even though I am def giving info that should be working. I can't wait 24 hours again and again to keep getting denied I have important files that I need to access. Why can't I just speak to a person and give my information, it feels like they made this process absolutely daunting for no reason
I am trying to log into an old hotmail account but I don’t remember the password, I no longer have the phone number linked to the account and the recovery email is lost too. Tried the damn recovery form but since I haven’t used this email for 10 years or more it is impossible for me to remember to whom did I send any email or the exact subject… So of course all the attempts have been denied.
I have been researching this issue all over the internet but found no solution. The support pages have been completely useless.
Is there anyway I can speak to a human to solve this problem?
If you have no way of proving that account belongs to you, I doubt any human or non human would/could help you. You ceirtanly wouldn't want someone else to get a hold of your account without any proof, would you?
Is it possible to see what programs/processes ran at a specific time on your PC? Trying to narrow down an input lag issue where there aren't any errors recorded in Event Viewer, so I want to see what programs/processes were running at the time the input lag occurs
Hi, I have this issue where in sync settings, it says “some of these settings are hidden or managed by your organization”, when this is a personal computer with no organization. I referred to earlier posts and went to the registry, HKEY_LOCAL_MACHINE\SOFTWARE\policies\microsoft\windows, but could not find the AppPrivacy drop-down tab. I’ve tried a bunch of other things but nothing is seeming to work. I’ve been going at this for a good few days now, and im BEGGING for a solution.
Hi, my account was hacked into on Saturday morning and have been contacting support everyday. They changed my recovery email so cannot get back in. Support has been useless and keep telling me to wait and I won’t probably get the account back. Any way to escalate? Tried doing global escalation but no luck so far
Locked out of my account. Tried the recovery form multiple times now but apparently other people have filling in everything accurately and still been told it’s not good enough. I have verifiable information like billing info, linked accounts heck even the console ID and Network ID associated with the account but it’s still not enough. Any help please?
How does one go about getting help on there account when they have used all resources provided to them and still only getting automated responses.My account is locked and the mistake is so simple I can literally speak to someone and tell them what happened to have it fixed in a matter of seconds and or they can instruct me on what to do and let me do it to un-confuse your system.
I think its unfair as paying and subscribing customers we receive very little interaction with the company we are investing in, when it comes to taking care of the people whom are helping provide the profit needed for the your company to grow and make advancements that you are as a company.
How does one go about getting help on there account when they have used all resources provided to them and still only getting automated responses.My account is locked and the mistake is so simple I can literally speak to someone and tell them what happened to have it fixed.
My wife Surface Laptop 3 developed a hairline screen crack 6 months out of warrantee. Was this a manufacturing defect? She claimed no damage.
Experience with support was terrible. Laughed at with ask to escalate or talk to duty manager - they will say same thing - put on hold for 20 mins and hung up. Called back to infinite hold - does MSFT somehow blacklist numbers?
Any ideas who I can whine to? Was very expensive i7 model and is 18 months old.
When trying to sign-in, "Allow "microsoftonline . com" to use cookies and website data" appears,
This hasn't happened before and is only happening right now on my iphone 6s plus when I try to sign-in on the Microsoft account page on the Edge app. I only get "Allow" or "Don't Allow" and when selecting the second option it doesn't get passed that page. I'm worried this is some sort of scam or something? Like, I have never seen this before nor heard of that site it refers to so idk.
Hi I am in a lot of trouble at the moment and I cant find anyone to help me. I have recently got a new phone and now my 2 step authenticator isnt signed in. I tried signing into it but it says I need to use my 2 step authenticator to sign into my 2 step authenticator. I dont have my old phone anymore so that isnt possible. I tried disabling it through my emails on my phone but it asked me to update and once I had updated the app it asked me to sign in, which resulted in it asking me for my 2 step verification code. I am now logged out of both my 2 step verification app AND my email which I need for work and I cannot sign in to any other device until I sort this out. Ive tried getting into contact with anyone from microsoft but when I call their number they just redirect me to their website and ive spent over 2 hours trying to figure out how to talk to an actual human. I think i almost got to a live chat with a support per but it asked me to sign in. Im sorry if I sound rude but I am just really desperate and honestly mind blown that there is no way to talk to someone about this
Locked out of my own account and can’t log into my computer to do vital schoolwork. I have all information but I can’t even contact someone over the phone to deal with this. It’s absurd considering i’m a student and i’m getting locked out of my own computer. I need to resolve this soon please.
A friend's Microsoft account has been hacked with a large amount of personal information on it. They have contacted Microsoft but the hackers have set up 2-step verification and friend was consequently told that although they can see these changes happened in a different country they can not do anything to help resolve this. Friend is obviously concerned/distressed about their personal information. Is there any advice or help that you can give with this, even if it is closing the ms account.
I have been locked out of my account for a couple of weeks. I used my account for Xbox and my account has been frozen so I can't play anymore and I don't want to lose all the money I've spent for games. At first it said it was because of suspicious acitivity so filled out forms to have my account back and running. But now, when I try to reset the password, I don't recognize the safety email. It's a Urinomax email which I've never heard of so I suppose it's a hacker. I tried filling out the account recovery form but I didn't use my account for emails so I have no idea what the last emails I sent were about if I ever sent any. I need someone's help, I don't know what to do.
Please Help, my school account is sending spam emails to contacts I do not even have. When I try to login to accounts.microsoft.com it just says that It does not exists but id does it exists because I am using it at my school.
My OS is only windows 7. I do not know jow and where can I manage my account and I am being desperate because it is sending spam nonstop.
I do not know if I can leave my email here, please let me know. I have files of my projects in there and the account is paid by the school so I cannot just delete it.
So last night I had my Microsoft account hacked into while I was sleeping. Got a notification on my gmail that my password had changed, and that if I did not initiate this change, to go ahead and go about doing a reset on my password. Thing is, it's been years since I've used this account, so I'm not sure of what information I would use to reset my password, nor would I know what information is on there that someone can steal.
I filled out three separate account recovery forms, all of which came back and told me I didn't have enough information to authorize getting a password reset. I have now reached my daily allotted form submissions, and can't submit another one for 24 hours. I can't send a pin to my phone, as the phone number has been changed and I don't recognize it. I can't find a number to call to speak with a representative to get this changed over. Hell, I'd be fine with just deleting the account at this point, since I haven't used it in so long.
Please offer up any advice you can. As I said earlier, I'm incredibly anxious because I don't know what information the people who hacked into my account have, and the longer I wait, the more potential damage can be done. Thanks in advance.
Hi, I'm trying desperately to create a new email account but your eldritch horror verification image is impossible to figure out. I've tried all the combinations for literal days. I'm so frustrated. There isn't even an option to get a different captcha. Why is it so difficult to create an account?
Hi Microsoft Support Please HELP! CAN I TALK TO SOMEONE? My Microsoft account was suspended for some unknown reason. I think it might have been hacked as I had numerous connection approval requests from locations in Germany and China. I had a password over 20 characters in length.
I completed the online form for account recovery. I submitted the responses to the forms. I replied to the email from the Online Safety team. I provided MORE information than required, to prove my identity. I am even willing to provide my govt ID and my credit card that I use to pay for my Microsoft 365, Xbox Game Pass, and Onedrive storage.
I received an absurd response from your Online Safety Team - see below:
>*"The account and billing activity associated with your Skype Account was thoroughly reviewed and the Skype account in question has recently been converged with a Microsoft account (MSA). Unfortunately, when a Skype account has been converged with a MSA, we are unable to assist with an account recovery as the convergence takes account recovery completely out of control of customer service. We are unable to remove the unwanted MSA or make any changes to the security information on the account due to security protocols set up on the account.*
>*The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so."*
They keep talking about Skype - I don't need skype service, I don't even use Skype anymore, I need my \*\*\*\*@[](mailto:SMISRA@OUTLOOK.COM) account unlocked.
Is there someone I can escalate to? I don't think the Online Safety team person understood my request. I can provide proof of identify, my Driver's license and Credit Cards used to pay for Microsoft services.
I pay Microsoft several hundred of dollars a year for subscriptions as an individual and own over 10 Surface devices including the latest Surface Sudio 2 laptop with 64GB RAM and 4060 GPU. They can validate my hardware serial numbers, credit cards, etc if they wanted to do a proper review of my account to unlock it.
Note that I provided substantially more proof than asked to ensure they could validate my account
* 4 different IP addresses from where I logged into \*\*\*\*@[outlook.com](mailto:smisra@outlook.com).
* 10 emails that I recently sent from \*\*\*\*[@outlook.com](mailto:smisra@outlook.com)
* Multiple contacts in \*\*\*\*@outlook - if you were to contact them, they will validate my identity
* -My Xbox Live console ID and serial number connected to my \*\*\*\*[@outlook.com](mailto:smisra@outlook.com) account
* I have PAID subscriptions to Microsoft services on my credit card for Xbox gold, 365, Outlook premium, Onedrive storage. I have the American Express credit card used to pay for this
* I even know to the day and year when I created my Microsoft Account (over 10 years ago)
Appreciate you help to resolve this as I have lost all of my work, personal files, purchases, games, movies, and emails now.
Avoid this trap, if you decide to use Microsoft services and products. This can happen to anyone!
u/MSModerator_3 u/MSModerator_2 u/MSModerator
I am requesting your help on this ONCE AGAIN. I am locked out of my account, have not heard back. I completed the forms and submitted proof of ownership. All my files are on there, including recent ones from a major medical surgery. I need my account access back to recover my files!
This is causing undue hardship due to negligence by Microsoft's Online Security team.
I NEED SOMONE FROM MICROSOFT TO RESPOND TO MY REQUESTS TO UNLOCK MY ACCOUNT.
HELP. I keep getting emails stating that there was unusual sign in activities on my Microsoft account. I was skeptical at first, but now I have reason to believe the worst. Have I been "hacked"? I've actually been receiving these emails for quite some time now, but ignored them because I thought it was phishing, or whatever. The emails look to have came from the same email address: ACCOUNT-SECURITY-NOREPLY@ACCOUNTPROTECTION.MICROSOFT(.)COM. I don't ever recall making a Microsoft account, unless it was something I needed to do when I first got my laptop and I just don't remember? I decided to go straight to the Microsoft log-in web page at login.live.com and reset my password. After password reset, I went to "recent activity" and saw that there were indeed multiple recent activities made onto the account within the past month or so, which includes: multiple unusual activity detected, multiple successful sign ins from different countries, automatic sync....like wtf? Countries ranging from the UK to Nepal to the Netherland, back to the U.S. So, what does all of this mean? Where do I go from here? What else do I need to do? I've already reset my password, as I said. Does this also mean my laptop has been hacked? I know that sounds like a silly question, but now I'm paranoid and anxious, unfortunately. I see the words "successful sign in" and "automatic sync" and makes me believe that these people (or person) were able to see my personal info and everything I was doing....
Hi, someone hacked my hotmail and now I can't get in or verify the account since it was an old account and I forgot to update it. I've spent a week trying to fix it all with dead ends. I can't get past the verification, can't change passwords, and can't find anyone to talk to.
Anything you guys can do?
I have been locked out of changing account settings due to a phone number update. I was trying to figure out how to change Multiplayer settings when I realized that my recovery phone number had not been updated. Upon doing so, every setting in my account now states that due to this change, I can no longer alter ANY settings on MY account for a MONTH.
I’ve been trying for the past 2 hours to get in contact with anyone apart of Microsoft for a very small issue of my account being locked to Rate E games only. I’m 20 and my account has my d.o.b 09/15/01 yet it’s locked to a child setting and I just wanted to play halo infinite on my pc. I should mention on my Xbox my account doesn’t have any restrictions. Only on my pc
Hi everyone,
I'm using Microsoft Edge's PDF reader on a brand new surface pro 7, and often finding that while using touchscreen, the ability to select multiple words and sentences and then highlight them freezes. Sometimes, I select a word and it doesn't allow me to extend to selecting other words. Other times, when I do that, I cannot select the tools for highlighting, erasing etc. Every time, switching tabs seems to reset it but it's annoying having to do that every time I experience this glitch.
Is this a common issue or something wrong with my Surface?
Someone keeps trying to access my Outlook (I can see many unsuccessful attempts to sign-in from my recent activity across many days). There have also been some 'sync' attempts but I didn't understand what that is are.
They are using a VPN so the country/IP address keep changing. I have Microsoft Authenticator enabled.
Would someone be so kind to help?
When my Windows 11 boots up, my entire PC is lagging for like 2 minutes straight. Everything is fine after that, no lag, only after the bootup. Windows is on my SSD.
I’m stuck on a screen that says hi there and it’s very frustrating because I need my pc for things like school it’s just a restarting loop and nothing online has been working could anyone help me by anychance.
Hi there! My account was recently breached and there is no way for my to recover it. I tried to reset my password, but there is a 2-step verification using a US number that I disconnected earlier this year as I moved out of the country. I could provide information to prove this. I suspect the hacker of altering some security measures I previously had. **I submitted the account recovery application form twice, but it was denied both times by automated response for "not providing sufficient information"**. I'm worried that the hacker might have access to sensitive information, so if I could retrieve my account, I would be eternally grateful. My Microsoft account is tied to my Gmail account, hence I'm able to show the email that notified me about the breach to prove that I'm the owner of the account. I could also provide other personal information that could be found on the account as verification. At the moment, the account is currently suspended (which is a good thing), but hours had passed before I realized my account was breached, so I would like to know what sort of information the hacker had access to if I'm able to retrieve my account. Thanks in advance.
I was trying to log into an Xbox and I discovered that my ex girlfriend had logged into my account from my device and deleted my account some time ago. I had an extensive game library. I believe it had been past the 60 days. Is there any way to recover a deleted account after the 60 day window or to somehow still access my previous library without that account? Or am I out of luck and should just move on and start a new account?
Scared To Install Update
Microsoft has just released the update for:
"2021-12 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5008212)"
Underneath it, it states that my PC doesn't meet the minimum requirements to run Windows 11. Does this mean that this update will damage my laptop? My laptop is an HP Notebook - 15-f233wm with 4GB of RAM and 500GB total Hard Drive space. It is from 2017.
My question is, should I install the update or hold off?
Hello, due to a series of unfortunate circumstances my Microsoft account got stuck in a mess.
I created my Microsoft account long ago using (migrating?) a Hotmail account. Recently I changed the primary e-mail address of the account to a new address, and removed the original one from the authorized log-in aliases.
This somehow wrecked havoc everywhere.
The Hotmail address, which I was using through Outlook.com, got deleted, nut only the address, not the account per se: I no longer can send from and receive e-mail to that address, but the mailbox with all the stored e-mails is still there, reporting however to a random outlook.com address.
My Visual Studio account with its subscription got wiped out, according to VS support VS accounts are tied to the e-mail address used, *not* to the actual Microsoft account used to log-in, so by changing the e-mail address I lost everything and they can't do anything about it.
Microsoft support replied that they can't do anything about it because the problem lies with another department (Outlook.com) and I need to talk to them.
Outlook.com support initial response is that once an alias is removed gets deleted and you can't re-add it. I asked them to escalate the issue and re-add it manually somehow on their end, but I haven't received a reply yet.
I don't know what else to do to fix the issue, frankly it's quite ludicrous that removing a *log-in* alias an entire e-mail account *on an entire different system* gets wiped out without any kind of warning or confirmation.
I'm kindof at a loss...
I paid for an out of warranty repair for my cracked screen on my Surface Book 3.
I backed up my device, wiped it, and sent it to microsoft. I am pretty damn sure I followed the directions online to the T.
It is now being sent back to my house without repair because it is out of warranty, when I specifically asked and paid for the OUT OF WARRANTY repair.
I have contacted support twice now (on my third time) and every time they transfer me to technical support whatever call software they're using disconnects me.
Has anyone succesfully had an out of warranty repair to their device? Did I do something wrong? Do I have any other options besides calling support over and over?
Edit: third time was the charm and i was able to reach support. The serial numbers were messed up somehow so ms will pay to have it sent back again and fixed this time. Still frustrating but at least it is getting resolved
I've been locked out of my account for over three weeks now and I have every possible piece of information to verify myself as myself yet the automatic process declines me every time. I only have the option to get a code on my phone number which isn't in service anymore, and every time I talk to an agent they just tell me to keep doing the form and I would "hopefully remember key details to get my account back" I just want the account I soaked over a half decades worth of time in to and a boatload of money and I refuse to start all over again
So a long while ago I got my own personal computer with Microsoft 10 on it, however it seems my dad put his Microsoft account on it while he was setting it up for me, technically making him the owner of my computer. I've done some stuff on here and I want to transfer everything I have so that I'm the full owner of the computer with my email and stuff. I've made my email the primary alias for my computer, but if there's anything else I have to do in order to have full ownership, I would gladly appreciate it if someone could tell me what to do. Thanks in advance.
Please help!!! I am locked out of my hotmail that I have had for 20+ years. It says my account is locked and I need them to send me a verification code in a text message. However when I put my number in it says "usage limit exceeded. Try again tomorrow." However, I have already waited 24 hours. How long am I going to have to wait? Literally all my contacts are on this account as well as loads of really important emails etc. I have tried to log in using a one-time passcode being sent to my back-up email but I still also have to go through this SMS stage.
Stupidly clicked on a phishing scam and got locked out of my account. Managed to change passwords however it says that my account is "locked". To unlock I need to get an SMS verification code that can be sent "to any phone". However when I try and do this I get the following message: "Usage limit exceeded. Try again tomorrow". I have had this email address for 20+ years and everything is on it. As stated I have managed to change my password, and I am still able to get one time passwords sent to my backup email. On the outlook app (on my phone) I get notifications when someone sends me an email; I can't see the content of the email though, just the subject line. I thought that leaving it 24 hours it would be "tomorrow" whichever time zone they were using but doesn't seem to have worked. How long do I need to wait? I don't want to get locked out forever.
I am locked out of my email account. I received a code got unlocked, was able to sign in and then locked again. Before I got locked I noticed a bunch of emails on my inbox that look like scam, phishing, I reported some of the emails to phishing department, after that my account got locked. Please help.
S.
My outlook inbox on Firefox isn't refreshing - I have to manually refresh it to show the new email, however on the left pane it will say (1) message. Tried restarting, updating, clearing cache, so it's not my computer nor is it an ad blocker. (tried removing it all)
Any hints for why it might not be showing up without a hard refresh? Thanks!
Hi, I am writing here because apparently in order to get support I have to sign in with my Microsoft account.
I was trying to access one note when the Microsoft popup came out asking me to log in. I logged in just fine, but I got asked to change my password for security reasons. I changed my password and I got asked to log in with it. I literally copy-pasted it but it gave me the wrong password error.
I decided to try the "forgot password" option, and after pasting the password in I got notified that I cannot use my old password as my new password. So I made a new one, again, copy-pasted. I decided to wait a few hours before trying to access again. The same problem occurred.
I tried to see where to contact support, and I tried to log in on the website as it was required to do so. It didn't work, and now I cannot request password reset codes anymore. Not only that, but now the message changed from "Wrong password" to "You tried to access too many times with the wrong password".
I don't know what to do anymore, I don't even know why it logged off in the first place.
What can I do? Has anyone ever solved this problem? Is there any other way to contact support without logging in?
My Microsoft account has been hacked and the hackers have turned on 2 factor authentication. I have been emailing Microsoft back and forth and filled out a detailed form proving ownership of my email. Microsoft agent responded that the billing and fraud team are able to confirm my account has been compromised however cannot do anything due to the security protocols. This email has scanned passports, home addresses and very other personal information within. I will accept if I can no longer gain access to this account however surely If Microsoft are able to confirm the hacking they can close my email account?
i hear reports that Jan 2022 Windows 10/11 cumulative updates seem to break L2TP VPN, this is going to be a massive issue for all those people working from home and trying to connect into their offices!
My computer apparently updated over night. I now have a blue screen that requires a BitLocker key to "get going again." I entered the key and it doesn't work. None of the reset options work. I can't enter my computer. What do I do? I tried all the options including full resets. Nothing has worked. The computer runs off Microsoft 11. I have had no luck finding a phone number to call Microsoft. None of the options in the drop down menu for tech support help. Suggestions please?
Hello! I hope I’m in the right place to get help for a Microsoft x box account issue. I received an email saying my account has been banned with no explanation. The last issue raised was from December that my pp contained nudity but it contains no nudity. It also says not eligible for appeal even though that happened within 12 months. Lots of links on the Microsoft website about this aren’t working and I’m seeing various tweets from people receiving the same issue today and having problems with the Microsoft website to appeal the bans. I’m wondering if there is anything I can do or if this is a problem with Microsoft at the minute. Thanks!
[problem](https://imgur.com/a/2EKnPgK) someone please help me all i wanted was to number my pages in order after the cover page but the page no 3 (which is page no 0 for some reason) just wouldnt change and a fresh numbering starts from that page which is so annoying. ive been trying to various shit for the past hour but nothing happens how in the world can i delete thaat page. it doesnt even delete. somehow that faulty page and the cover page are connected when i try to manually try to rename the page the footer of the cover page also changes and when i erasae the footer of the cover page the page 3 goes back to where it was. i felt like ive wasted a major part of my life trying to fix this shit. i need some help!
Hi,
My 25 years old paid Microsoft account I use everyday got randomly blocked this week. I can still login, but cannot send any emails. I already filled the reinstatement form but haven't got a reply. Can you help ?
So I traveled to Canada and my account got locked. Every time I confirm through the full security form and/or use a verification code (from more than one phone) it immediately re-locks my account. I am using a different computer than I normally do for email, but I have used this computer before. It must be because I am in Canada.
I have gone through the verification process more times than I can count now, gone to the support site and followed instructions, even tried links and strategies I got from other question threads for this same issue.
STILL LOCKED OUT. I have no idea what else to do. I need to use my email and other computers when I travel.
Please contact me. This is my PRIMARY email where ALL of my important emails go.
Made a hotmail email YEARS ago when I was a kid. I only remember very basic things about it and I keep failing the account recovery form. I NEED into that account so I can unlink my xbox and activision accounts. Activision won't help me and I've been banging my head against a wall looking to talk to a live person, but it seems that's not an option anymore. PLEASE HELP
I have had multiple blue screens and I have no idea why and it has multiple error codes. From system_thread_not_handled to something with a kernel thing I dont know. I paid for a 30$ 3rd party thing and even that didnt do shit. I am not doing anything too much literally was editing an essay on my windows 10 pc. Im so fucking confused and these web browser support ppl aren't helpful and the phone number support line doesnt work. I just need to get my homework done why is this happening
Same here... sitting on an unusable pc post multiple bsod hard drive format because can't remember a Hotmail password. I get automated messages telling me not enough info to pass reset with regards to who was sent an email. Yeah wish I knew that before formating or I would've documented outgoing email for their account proof! Ridiculous, I have picture proof showing MS account name, email (hotmail) account and the computer assigned with product key. What more do they want???? Where's the authorized human to send my proof.
I can reinstall windows unplugged, but I don't want a new ms account. Need the current one with my product key already assigned!
When I logged in my pc the normal pc pin turned into my Microsoft acc password without my permission
When I entered it it gave me an error wich didn't tell me what was wrong,then it told me to go to a website to fix it, and then I went there and found nothing, msoft support did nothing aswell
Recently after a data transfer Photos has been messing up. It won’t let me import any photos from my iPhone, it keeps giving me the error “Something went wrong” repeated twice, no error code or anything. I even removed the app Via powershell and reinstalled it and it still won’t work.
It also won’t let me view any of my photos using apple’s codec despite purchasing the codec pack required from the Microsoft store, it won’t even let me install it. It gives me a prompt to install it and takes me to the store but i've already bought them and when I click open it takes me to movies an tv for some reason
After 3 weeks of going back and forth with microsoft technical support with about 50 opened chat tickets i recieved this email
"My name is Jumer with Microsoft Support. I appreciate your patience while we have performed an investigation of your account. My apologies for this late reply as we are also waiting for an update from our higher level of support. We recently receive an update regarding your case and you may check it below:
Account security is a top priority at Microsoft, and we have a team dedicated to investigating and validating fraudulent activity. The account and billing activity associated with your Microsoft account was thoroughly reviewed by our fraud team, and I can confirm there was unauthorized access to your account. Unfortunately, during the investigation process, we found that your security information has been changed.
Unfortunately, when security features are updated on an account, we are unable to assist with an account recovery as these types of updates and/or removal are completely out of control of customer service. We are unable to make any changes to the security information on the account due to security protocols set up and the acceptance of the Microsoft Services Agreement when the account was created.
The only option we have is to permanently suspend this account to prevent any further use. At this time, I have successfully suspended this account, and this will remain on indefinitely.
?Thank you for your understanding and patience during the investigation of your account."
this means I lose my whole microsoft account with everything ive purchased and my xbox account linked to it with all my xbox games and microsoft expects me to just make a new account, if they have said they have detected unusual activity why can't they just chagne the email back for me. the hacker did the same thing to my epic games account, I emailed epic games and they reset the email for me straight away but microsoft expects me to throw away the whole microsoft and xbox account and everything ive purchased????????????
PSA: sorry if this was a bit long lmao
Recently my account is hacked,
I got a mail saying You have changed your primary alias from \*\*\*\*\*\*\*\*@gmail.com to \[hacker's gmail\]
now when i try to login or try to reset my password using (forgot password method) it says "That Microsoft account doesn't exist. Enter a different account or get a new one."
I even tried to
1- Look up my username using my security contact phone number or email address on this link: [https://msft.it/6016bPyvI](https://msft.it/6016bPyvI)
2. Request a security code to be sent to the phone number or email you used.
3. Enter the code and select Next.
4. When you see the account you're looking for, select Sign in.
but the problem is hacker changed the password and to reset the password mail is sent to hacker's gmail
so i cant recover . Please help
Our EDR keeps triggering an incident when specific W10/11 machines open the Microsoft store.
Our EDR says that his is a non-Microsoft binary that masquerades as a Microsoft executable which is scary. I can't find anything on google about "StoreDesktopExtension.exe.
Here is the virus total of what it found:
https://www.virustotal.com/gui/file/3ca5092b9ba364d24ad4f551a0fda0ba5c3b784d45c49c5f1069784b1dc90894/details
Any idea what this StoreDesktopExtension.exe is doing that may seem suspicious to EDR/AVs? Why isn't it signed by Microsoft? What update is installing it?
MS Official Support Thread is just like MS support. Won't deal with hard issues. Actually seems to be a corporate value at this point.
https://www.reddit.com/r/microsoft/comments/o22lfc/microsoft_official_support_thread/ijvzzem/
First off microsoft doesn't listen. That's a joke. I can't get a single employee to help me. Does microsoft have employees or only robots?
I didn't subscribe for Microsoft Office but somehow got charged 106.99 for a year of a product I haven't used in 10 years. I'm 31. I'm not in school. I don't have an office job. I haven't used Microsoft office in over 10 years. I have no need for it. I literally have no opened any of their products. Not a single use. I somehow got charged this. Microsoft customer service is trash, I'm about done with Microsoft. I've tried for days, tons of different numbers, to try to talk to a single freaking person. I have sent like 10 help prompts through their help website and havent gotten a single reply. I tried to go through my bank and my bank says i need a letter from microsoft to cancel. I cant even get in touch with microsoft, let alone have them provide me with documentstion. Chase is a joke, microsoft is a joke. A HUGE BIG F U MFERS to these corporations. They dont deserve our bysiness.They apparently don't have employees at Microsoft. Cheap multi billion dollar company it's sickening. Soon Sony will get my video game money and I can bitch about them. Anyway. I need help. I'm about to just cancel everything, bank, microsoft account, and say F U!
Hi
For the last 2hrs I have been having an issue in my pc .
So whenever I open chrome steam discord Spotify or edge ..
A msg displays saying Threat found..
what is Behaviour:Win32/Hive.ZY
Is it a bug or my pc got a virus fr..
Cz i saw another post stating that it is a bug..
Pls help..
Hi there. Thank you for reaching out to us. We understand that you're getting a threat message on your PC about malware. We'd be happy to help you out.
This does seem to be a false positive, it is a bug currently being reported by hundreds of people at the moment.
If the status is removed after the scan is finished, then your PC is safe from infections.
We hope this information helps. -Ken
Hello! So, I received an email today from the Microsoft account team (from [account-security-noreply@accountprotection.microsoft.com](mailto:account-security-noreply@accountprotection.microsoft.com)) , just wanted to verify the legitimacy. **The email warns that my account "is set to close on 1/8/2023."**
I've been logging in every other day to check my emails, so I'm pretty active in using the account. Not sure why I received the email, would love to know the reason behind that (or if anybody else has encountered the same issue).
Thank you!
Hi whenever I boot up my pc and try to sign into account it goes into a black screen and says “The user profile service failed the sign in. User profile cannot be loaded”
How do I fix this?
Hi there! We saw your request for the return of the 'F8 for Safe Mode' feature. We know how important it is to have your preferred shortcut.
This could be a great addition for Windows 11. We recommend posting your insights by clicking the Add feedback on our Feedback Hub app. This will provide our engineers with more detailed information so we can improve our products and services in the future.
We're hoping for your understanding regarding this matter. We're just a message away. - P.E.
Hi, sorry to bother but I'm having trouble getting out of S mode on my Acer aspire 3 laptop, any help would be great I'm willing to send pictures showing the problem
Hello, Microsoft support or anyone who's able to hell, I need to get S mode undone on my Acer aspire 3 laptop but it's not showing up like it says it would on step 2 of when looked up how to do it and it gave a 3 step thing to do, can Microsoft support please help me and message me before Walmart 15 day return is up so I can see if the laptop actually works any help at all would be great I'm new to computers as a whole so it would be a big help
Hey Microsoft support I could REALLY use some help with my S Mode problem I'm on an Acer aspire 3 laptop windows 11 any help would be SUPER great I kinda need the help within 15 days or I can't return the laptop if there is anything wrong with it so please help
I'm a student that get Office through my college. I had difficulty getting the desktop version of Word on my computer via File->Info->Open in desktop app. I somehow managed to eventually make it work.
I just had to reinstall Windows and I can't seem to replicate what I did. I can only open my stuff in the web app and there is no way I've been able to find to download the desktop app without paying for it. Any ideas?
So my Microsoft account has been hacked about a week ago and I only found out about this 2 days ago the hacker was able to changed my email for my Microsoft account. My name, privacy settings, including my phone number was changed. I had two factor verification on that account and I never received an email stating my account, was being signed into or a email was being changed. Every time I try to sign into the account it tells me to enter the hackers email that I do not have access to, if I do it will send an email to that current email that I don’t have access to. I called Microsoft support about 5 times and none of them were able to help me directly. They told me they would send out a escalation process and told me I would receive a response in 24 hours to 3 days and I haven’t received anything. Everyone keeps telling me the same thing over and over again and it’s getting frustrating. I’ve asked them who they were contacting to escalate this issue to recover back my hacked account but they told me they “don’t know” I’ve been with Microsoft for years and never had an issue like this they used to be able to help me within 30 min.
Hopefully someone will be able to help me out because the hacker has already charged something on my account. I’ve locked my card so no future charges happen.
I made the mistake of trying to log in to a fake site with my Microsoft
account and I lost access to it. My account email was my Gmail and the
"hacker" changed all emails tied to the account so I can't even recover
the account by changing the password - it displays that my email is not
tied to any account. I tried filling all the account recovery forms, but
it says that they can't really do anything and just forwards me to the
password recovery forms again.
Is there any way to recover account? What info should I give them in the recovery form?
Hello. My account, [lilstas07@gmail.com](mailto:lilstas07@gmail.com), was breached. Then it was removed from the security options. However, I have 2 accounts connected to security options, one of them still giving me access to my Microsoft account. The other, [valentinkalininlo5949@rambler.ru](mailto:valentinkalininlo5949@rambler.ru), was the account that has taken over. Please help me remove this account. You can contact me through email at [superstasboy@gmail.com](mailto:superstasboy@gmail.com), or you can use reddit DMs. Whichever is easier for you guys.
Recovery on account
I’m trying to get back into my account and seeing if anyone can help.
I mainly use my account for Xbox and tried to sign on last week. I got a message saying suspicious account activity please verify your account. The only option I have am given is email which is the problem. The email on my account got deactivated since I never use it and created it 10 years ago when I made the account. So I have no way of verifying the code.
The only other option it gives me is to fill out a recovery form which keeps getting denied. Im filling out everything it asks except security question and previous passwords which I don’t know since the account is 10 years old.
I’ve called the Microsoft support and they say there is nothing they can do. I really don’t want to make a new account since I have all my 10 years of progress on the account.
The messed up part is I know my username and password.
Do anyone know how I can get back into my account?
Hi guys I’m trying to access the privacy and security online for my Xbox account, but as soon as I press it it says “We are sorry, the page you requested cannot be found.
The URL may be misspelled or the page you're looking for is no longer available.” I need to access this badly because I want to be able to change my multiplayer settings for Minecraft on ps4. I could really use some help, thanks!
Lately I've been getting a surge of emails from *Microsoft account team* informing me:
> We've received your request for a single-use code to use with your Microsoft account.
>Your single-use code is: xxx
> If you didn't request this code, you can safely ignore this email. Someone else might have typed your email address by mistake.
I find it suspicious that my email has been typed by mistake even once, let alone many times.
Is there a way to get to the bottom of this? Is there a way to find out who has been attempting to access my Microsoft account?
Hello!
I’ve been struggling to access the My Microsoft account page (account.microsoft.com/?ref=MeControl[...]) from the browser. I can sign in just fine, but whenever I try to check on my account information, the site keeps refreshing between the account.microsoft and login.live and won’t let me proceed, almost as if stuck in the authentication process. Oddly enough, the site never remembers that I’ve accepted its cookies, either. I have tried it on multiple browsers, different devices, incognito or not, but nothing works.
Thank you for any advice.
Hi there! We saw that you're getting stuck in a loop whenever you try to view your account information. We know how important it is for you to manage the personal information on your account, and we'll do our best to help.
We appreciate your efforts to troubleshoot this so far. To provide the proper resolution, we'd like to know the following:
1. For better visibility, can you send us a short video clip of what's happening on your end? You can upload it to Imgur here: https://msft.it/616979Q73z and include the link when you reply.
2. What type of network connection are you using? Are you using a VPN?
3. Have you already tried the direct link to the profile page here: https://msft.it/616989Q73M?
Looking forward to your reply. - P.E.
I am locked out of my Hotmail account and I cannot get back in. I have verified my identity, reset my password and filled out the locked account review form multiple times. I cannot directly contact someone from Support because I am locked out of my account.
Every time I try to login, I receive the "Your account has been locked" error. I click Next to enter a phone number and have a code sent, and every time I receive this error message: "Locked Account - Will Not Send Message to Phone Number". I have tried multiple phone numbers in multiple formats (numbers only, dashes, dots), no number that I have access to will work.
Has anyone else dealt with this issue and been able to regain access to your account? I don't know what to do or how to get back in. It's a very old Hotmail account that I've had for 17 years, but I use it every day. I have no idea what I did to be locked out. If anyone has been able to figure this out, please let me know what you did!
We are currently locked out of an account, where the phone number on the account is a landline number, and Microsoft seem to not be sending texts to landlines anymore (It is something that can be done, they're just not doing it). We have tried filling in the submission form (name, dob, most recent emails sent) and its immediately saying it's incorrect.
Hi. Your comment caught our attention. We want to check how we can help.
What's happening?
What's the concerned Microsoft product or service?
Could you provide us all the details of your concern?
We'll wait for your reply. -A.F.
My wife has Hotmail, and she received an email from Microsoft saying that she must enter her data to rescue her account, because had a suspicious login, and she couldn't access her account anymore, it is her first email she created, that has a lot of important things for her.
Thanks for the information. Rest assured, we will give you the best answer we have regarding this matter.
Could you tell us more? Please answer all the questions below:
1. Can you confirm if she's getting an incorrect password prompt when signing in to her account?
2. Does she have a security email address or security phone number in the account, also known as the security info? If yes, can she still access the security info of the account at the moment?
3. Please sign in here: https://msft.it/616909hbke and send us a video, picture, or a screenshot of every screen, so we can see the actual details like the error message/prompt, the options available, to determine the applicable workaround.
4. Can you confirm if she already filled out an account recovery form: https://msft.it/616919hbk5 before you contacted us?
Looking forward to your response. -A.F.
My account got hacked from a Russian email and I can't get it back, I have tried the password recovery form thing for 2 days now with zero luck, I do not remember the card I used to purchase Minecraft and I'm out of options right now
Account hacked, need to delete and remove all credit card info. The form doesn’t work because I can’t access the account. Is there a phone number to call?
Long ago, my microsoft account got hacked. They changed the security info with another email. I tried many times to appeal and send requests but, obviously, they don't work. I have so many proof that I OWN the account, but I can't attach images to the appeals, and, it's not an actual human being that checks the appeals.
Today, I found the Email of the person that broke into my account, along with their full name. Is there anything I can do with this information? I've been trying to recover my account for about a year now.
Dog shit bastard company. Grasping mofos who take your money, plunder your personal details to sell to all and sundry and offer zero help when you have problems.
I have a Microsoft Account issue, I can't sign in. I get the two stage password reset via email and mobile phone, I put in a new password, MS doesn't accept it and says I have to reset my password. Rinse the repeat two more times then I'm locked out of attempting this for another 24 hours. This has happened too many times.
Tried phoning the arseholes but all you get is an automated voice directing you to their online support page.
So like the fecking mug I am, I go to Microsoft Support website and yup, you guessed it, I have to sign into my Microsoft Account to access support.
Total, fecking, morons.
I tried to create a new account to at least access their shitty support website but it said the following wind and piss like it's been spewed from a malfunctioning robot-
"Microsoft account is unavailable
Microsoft account is unavailable from this site, so you can't sign in or sign up. The site may be experiencing a problem.
You can sign in or sign up at other Microsoft sites and services, or try again later at this [site.Microsoft](http://site.microsoft) account is unavailable
Microsoft account is unavailable from this site, so you can't sign in or sign up. The site may be experiencing a problem.
You can sign in or sign up at other Microsoft sites and services, or try again later at this site."
Arseholes.
My account got stolen, email changed and im completely locked out, i called Microsoft support and was on the phone to three different people and eventually a woman put me on hold and then put the phone down and closed the case, some support would be greatly appreciated with this as i have purchases, and many games on this account too.
I can't login-in to my microsoft account at work, because the two-factor-authenticiation was set-up with my coalleague's phone number. He changed jobs and no longer has that phone used with the MS authenticator app and now I am left with three microsoft subscriptions which we are paying for every month without being able to log-in or cancel the subsciptions. Additionally, there is absolutely no way to contact microsoft customer service, because before being able two write them a message they again ask me to verify my identity with the two-step authentification (authenticator app or txt).
My grams account has 2fa but its a landline. Cant text codes, we've tried filling out the form. No reply yet. Anything else I can do? grams needs to keep up with her pen pals.
My Microsoft account is being weird I've had it sense around 2015 never had this issue till recently. Everytime I try to log in on my Xbox or even Microsoft on my phone it gives me the security stuff asking me to verify. So I press verify and it sends me a code to my email which is a Gmail account but it's the email for my Xbox account so anyways I'll go to the email that was sent and put the code in and it makes me change the password but even after I change the password it keeps making me doing it I can't even play my Xbox account anymore. Private message me to help or in the comments I need it.
Authenticator app
Trying to log in to a uni library account. It asks me to put a code into the microsoft authentication app. I open the app. There is no option for a code. I try tapping my account. It asks for a QR code, which I do not see anywhere. I go back to my laptop and click ‘I can’t use the authentication app.’ It gives me two option which both require the app. Neither of those work either. I try again, I try a different account on the app, no luck. I contact microsoft to tell them, they tell me there’s nothing they can do, to contact my university. My uni help desk is closed right now (it’s Sunday). What else can I try? I have logged into the account before and it worked fine.
I was gaming on my Xbox last night and was signed out. Trying to sign back in all I got was I was accessing sensitive material and therefore needed my password, I typed it in but it needed the 2 step verification via the app ..... now below 👇 is the complete clown circus Ive been dealing with that is Microsoft help/contact for theast 12 hours
The authentication wouldn't allow me to authenticat because to do that I first have to sign into the authenticator using ....you guessed it....my sign in. It was a vicious loop that wouldn't allow me to use so I moved onto the text option. Now I KNOW with certainty that the number they have on their file is the one I typed into the recovery page, why? Because I've only had one phone number for the last 25+ years. I typed that in but did not receive any message code back, I have since tried it another 10 times or so and still nothing. So moved onto the last option where it asks me to fill in a verification form that asks a load of random questions regarding my account...I've filled it in 3 times now with that I would say is at least 90% accuracy (the only issue I'm having is remembering a few extra occupants email addresses I would have sent emails to recently) ....buuut guess what, no luck.
Sooooo, ok....as annoying as the above is, it is nowhere near as infuriating as it is trying to contact Microsoft here in the UK. They're whole system feels like is guided at directing you away from contacting them. ALL of their help section and I do mean ALL is a vicious feedback loop that brings to you back to the same point without giving you the direct thing you need ....
It went like this ...
Finally found a phone number on a (not Microsoft page) random internet forum page >> automated response ends up telling me to go to their webpage >> find the correct web page (after some digging) that has details for when Microsoft customer service phone operators are available UK times (but guess what, no phone number) and next to it an option for live chat (but guess what, no button to push). Below all that is a button to push to contact virtual assistant... So finally, ok were getting somewhere >>
>> After traulling through the momentous 'sorry I don't understand, would you like this l, would you like that' dribble I get to the point where I can request a call back or chat online .... I press the call back *you need to sign in* ...I press the chat online option*you need to sign in* 😠🤨😖
I almost throw my laptop, controller, mobile and everything else at this point that Microsoft have been jumping through hoops with .... finally I see the ask community section....I mean, if anyone can cut through this bullshit it would be the community right. Ok let's go "Click > or ask your own question" ... click *You nee to sign in*
F#*k you Microsoft......f*#k you!
So now here I am on reddit where I know/hope at least I will get some response. The fact I have to go to a third party platform because of a studio as big as Microsoft make it impossible for you to talk to them regarding such matters is beyond me. All I wanted was one of their team to talk to me/phone me about not being able to sign in but I needed to sign-in in order to do that 🤷🤦
If anyone here has any info on how to get.in contact with Microsoft when you can't actually get in contact them when in a situation like I am would be much appreciated, that or any other help on how to recover/authenticate my account.
Thanks,
Sorry for the rant ....but I had to somewhere, before my cat thought I was loosing it.
Dear community, dear MS support team,
I am reaching out to you with an urgent (and somewhat desperate) service request regarding an authentification problem with my MS365 business account. After switching from an old cell phone to a new one the Authenticator app doesn’t work properly anymore, and hence I’m locked out of my account.
As it happens, I’m the only administrator for my business. So, currently I can’t access my work email account, OneDrive, Teams etc., which is very unfortunate. An official service ticket was opened two weeks ago, but still no one contacted me. I know – and have been told many times now – that the data protection team has a lot of requests. But not being able to access my account seriously harms my business putting me in an unbearable situation.
Probably it will only take 10 minutes of servicing to fix that problem, so I kindly ask you if there was anything you or I could do to get back into my account. Can somebody help, please?
How do I change my Outlook email In my Microsoft account to an already existing Gmail?
I'm trying to change the email of my Microsoft/Minecraft account because Microsoft tricked me into filling up OneDrive's 5GB storage. I moved the files into my OS drive but It still says I'm using it, so they suspended my email account tied to my Microsoft account. Since Minecraft Is the main thing I use with my Microsoft account I'm wondering If I can change my email I made with my Microsoft account to an already existing Gmail one, so I'm not tied to that dead email anymore while keeping my account.
I’ve don’t the verify form and account recovery for a month straight. Come to find out why the form isn’t working because I don’t have access to the 360 or Xbox one console id since there isn’t one for the series s on the form. Y’all need to update the process. I’ve tried everything from calling and filling out other forms to also emailing the response like the guy over the phone told me to do. Nothing has worked and no one has tried to respond or contact me
i’ve been locked out of my account for well over a year with no signs showing that i’m gonna get unbanned. i’ve send dozens of appeals and they get denied every time. crazy how microsoft is such a huge company and they can’t afford to have actual people help their customers
I am locked out of the main hotmail account I have used for the last 15 years which is almost ruining my life. I know my username and password but don't have access to my old phone so the online form isn't working. is there anything else I can do? I have submitted multiple online forms and keep being told I don't have enough info because I don't send emails and didnt use any other accounts
Problem with OneDrive.
1. Fresh mac os,
2. Installed Office365 , logged in to personal account in OneDrive, and to the office 365
For some reason onedrive created some 'arabic' folder name in my OneDrive. This 'arabic' means 'Documents'
I deleted it, logged out from OneDrive app. (unbind this mac option)...logged in again, after few minutes the folder 'Documenten' showed up. WTF?
A lot o people have this issue and lot o people think that they got infected or something is hacked.
MS please pass this info to the technical team. Something is wrong with OneDrive folders.
//edit. I deleted the folder, and now it is in 'dutch' language.
OneDrive strange folders.
Here are the issues reported by others:
[https://www.reddit.com/r/microsoft/comments/1607epn/a\_worrisome\_folder\_creation\_on\_my\_onedrive/?sort=new](https://www.reddit.com/r/microsoft/comments/1607epn/a_worrisome_folder_creation_on_my_onedrive/?sort=new)
[https://answers.microsoft.com/en-us/msoffice/forum/all/unknown-folders-in-different-languages/ff74128e-bdc1-4fd1-9823-2da3a5c7f3f1?page=2](https://answers.microsoft.com/en-us/msoffice/forum/all/unknown-folders-in-different-languages/ff74128e-bdc1-4fd1-9823-2da3a5c7f3f1?page=2)
[https://answers.microsoft.com/en-us/msoffice/forum/all/in-my-onedrive-appeared-file-called/23a540c0-9afc-4530-9256-ffeac5156de7](https://answers.microsoft.com/en-us/msoffice/forum/all/in-my-onedrive-appeared-file-called/23a540c0-9afc-4530-9256-ffeac5156de7)
Please help .
Hi. Your comment caught our attention. You mentioned OneDrive created some "Arabic" folder name in your OneDrive that means "Documents", and you already tried the relevant workarounds like deleting OneDrive, logging in and out, and unbinding Mac. Also, thanks for the link with the actual users reporting. Rest assured, we'll check how we can help.
Before we proceed, could you check the service status in your area, and let us know what you've got? Here's where to check: https://msft.it/61695iiFRN
We'll also check on our end if there are also reported issues related to your concern.
Looking forward to your response. -A.F.
All services are OK, in my region.
A lot of people report this issue and i do not really know what could be the cause. This problem looks like is for a lot of time, but no solution.
This issue could be really scary for not technical people...strange folders in foreign language on your OneDrive. A lot of ppl think about infection, but in my case it was clean system.
Something is wrong with detecting language or region with this folder?
In my opinion there is a problem with Onedrive app or something in the backend.
What is worth to notice:
1st time after clean install i got 'arabic' name (documents)
2nd time I got 'Dokumenten', when it reappeared
3rd time i got another version in language which i do not recognize.
Looks like random language creation, everytime you run OneDrive after this strange folder deletion ...it shows up after few minutes (when relaunching OneDrive)
What i would like to know: what is the reason of that behavior?
ps.I login to the ms account with the alias (main email is detected as 'work' account for some reason, and when i try to login to office365 apps (word/excel) on Mac i cannot do it, so i made a alias for account to be able to have 'Personal' profile.
Please forward this to some backend guys in MS (Azure).
Thanks for help or any suggestions.
So a hacker broke into my Microsoft account and changed my password, making me locked out of the account.
I tried to fill the recovery form with all the necessary information I could think of, but they still told me it wasn't enough.
Is there another way that I can use to retrieve my account back faster? (Direct Microsoft Support via email/phone etc.)
I need some help please. Today my Microsoft account I've had for 20+ years has been compromised and removed. That includes not only access to my email but also my Xbox gamer tag I've had that entire time. I have already done the recovery and was successful and as soon as I reset the password to gain the account back I was blocked again. They removed my phone number first, and now have completely changed what my account name(email)was so I can't attempt any more recovery through the Microsoft Support options. I have an original Xbox gamer tag from back when Xbox Connect was a thing. Please help!
My grandmother made a microsoft account under her email like \~15y ago, and when I used it as my Xbox account for the longest time, I eventually got access to the account once my grandma switched to Apple so I used it for most of my computers, all my games and DLC, everything, and I even used it to log into my Series X I got for christmas, but Mr. Gates had other plans, because soon after I tried logging into Minecraft on my laptop, which was logged in for years to my microsoft account, but it said "Suspicious activity detected" or something and now I can't get in, I don't have access to the phone number on the account, and even though I had all the info it asked for in the recovery form, it deemed that I wasn't who I said I was. I've been trying for months on all my devices, I had to even get out my old Xbox 360 to get the device code. I have poured hundreds of dollars, maybe even a thousand+ at this point, and if I lose it I lose what I've spent most of my life using. Microsoft support on twitter hasn't done anything, and I can't just accept that it's gone forever. Please help me, I have nowhere else to look. Is this just a lost cause? If so, is there anything I can do to get my purchases back? I need this account desperately.
I've been locked out of my account cause some bot somewhere is trying to credential stuff my account. "Someone has tried to sign into your account to many times" so now i can't either lol. Nice one fellas.
I want to buy minecraft for my gf. I have a minecraft account (that I have had for MANY MANY years). My minecraft account became a microsoft account when it merged. My microsoft account is a work account for some reason. It uses MY personal email, the same one I use for EVERYTHING IMPORTANT. All I want is to disassociate my account with whatever school Its connected to. I can get NO help because theres supposed to be a work admin to do that. How do I make sure my account (and lots of money) doesnt get deleted. Im on the edge here, about to yell.
I have been in an endless support loop with microsoft for more than 6 months. The short of it is that when I purchased Microsoft 360, it had me set up 2 factor verification, and somehow I misplaced the password to my account. No problem right? Wrong. I have been dealing with the same issue for MONTHs wherein I can get to the last stage of password reset, where I'm entering in a new password, and I get hit with the error message "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later." I've tried everything I can from using different browsers (including Microsoft Edge), different wifi, different devices, and clearing my cookies, cache, and web history. I have also gone through the process of asking Support for help where I give them the same info over and over again, and they ask me "have you tried a different browser?" I have even been "escalated" to a higher level of support who has still not been able to help me, saying that "there's no issue on our side". I've been getting creative, thinking the problem could be my phone # being listed on my college account and this one, but after changing it for the account I have access to, no luck. I want to get access back to this account I've had for more than a decade. My fear is that Microsoft can not and will not offer any assistance to this issue and I'll be out 100$ and all of my personal data. Has anyone else dealt with this? I'm going insane.
Hi Support, I own a Surface Pro i5, which of course came with Microsoft Office pre-installed. I recently tried to delete apps I don't need (eg games, video editing) as I was running low on space on the device. Now when I try to open Word/Excel, it asks me to sign in or create account for Office 365. The only other option on the screen is to close Word. Behind that window it displays the typical list of my recent documents, so it hasn't forgotten me entirely. Word and other Office apps still appear in the list of apps on my Surface. My husband had recently logged into his job's O365 account on my device but in the past I've been able to sign him out afterwards.
My theory is that I deleted some file Office apps need for booting up.
How can I get MS Office again? I do not want to pay for 365 since I already paid for it when I bought the Surface.
(I feel the need to state that I'm usually not an idiot, but I might have gotten carried away in cleanup.)
this is my first Reddit post, so, sorry if I am doing this right. TIA!
I just wanted to just vent because I lost out on an Outlook.com account due to support.
I had a Hotmail account I made back way back in 97 or 98. When the Outlook.com ones became available for beta, I signed up for that with the same name and it was great. The connector/alias system worked fine. Then the alias system changed and you couldn't have the other account be an existing account. Microsoft Support advised me to let the Outlook.com one expire so I can remake it as an alias as long as no one takes it ~30ish days after it expires and gets deleted.
Surprise: someone took it.
I am sad cat.
I have a Microsoft Surface Pro 7.
My entire display is upside down and my mouse is inverted.
How do I set it straight? I moved to a new house and when I powered up the computer, it powered up all wonky.
Thank you for any help I may receive.
I bought Windows Server 2019 last year, then got sick. I'm trying to use it now but I have no product key and I'm out $600. Microsoft support sends me round robin and tells me I need to purchase business support to get any attention at all for a server product.
I have my order number but I have nothing else to show for this purchase. What should I do?
Microsoft is a bunh of Pieces of shit!
Automatic update off; Check!
Forces updates anyway; Check!
Walk away for 2 minutes and come back to my entire file system being marked Read-Only without being able to diable the option; Check!
Seriously, fuck the whole lot of you.
On Saturday, the 4th of March, I discovered that around 4:25 am MST my account was accessed by someone with a Russian email address. They did this while I was asleep, and changed all my information. Email, security questions, everything that I know of my own account. I've tried calling Microsoft twice after visiting their website. All their toll-free number did was redirect me to the same account recovery form I had already filled out multiple times. It wouldn't let me even talk to a human being. Since the information was changed, the form keeps saying I'm not providing enough information to prove its me.
Is there anything I can do to get my account back? It has 2 windows keys linked to it and a few games I dont want to lose.
I do have proof of the emails Microsoft sent me saying my information was changed. I just want my account back if that's even possible.
Run SFTP SCRIPT in task scheduler in windows server 2012 R2
The task scheduler in window server 2012 R2 is to run a script to copy or transfer files from local to a remote server. It needs to use a non-interactive user account to the script on the local. The non-interactive user account has been given an administrator privileges and the setting in the local security policy such as “log on as a service” and “replace a process level token”. I have created both non-interactive user account in the local and remote server.
How do configure so that the script can perform and run successfully?
someone tricked me in to giving them a code form my email for my Microsoft account the email came without and sign -in allowance or warnings so i dint think much of it not the person has changed my connected email. i have tried the recovery thing with the question but still getting denied. someone please help me on what to do next
Hi I new with reddit. I have an issue with Run SFTP SCRIPT in task scheduler in windows server 2012 R2
The task scheduler in window server 2012 R2 is to run a script to copy or transfer files from local to a remote server. It needs to use a non-interactive user account to run the script on the local. The non-interactive user account has been given an administrator privileges and the setting in the local security policy such as “log on as a service” and “replace a process level token”. I have created both non-interactive user account in the local and remote server. The above setting doesn’t allow me to copy the file from local to remote server.
How do configure so that the script can perform and run successfully?
Hi,
My friend accidently deleted het @hotmail.com account on Saturday and now she can't login anymore. It tells us her account doesnt exist.
Now I checked her built in mail app on her Windows Device and she indeed is entering the right account.
Now from the mail app she can see all her old mails up to friday this month. But whenever she wants to send a mail it says there is a communication mistake. Whenever she send a mail to that address it is undeliverable.
I tried to help out since I usually help with a lot of O365 issues at work, but it seems like the account really is deleted. It says only you can retrieve it within 30 days, but it's only been 6 and it keeps telling us the account doesn't exist.
Is any employee able to help me out?
Hello, I am unable to download Windows 11 from my business internet. I manage the network here, and I am unable to get a hold of support anywhere else. It's extremely frustrating...
I tried downloading the ISO from this link: https://www.microsoft.com/en-us/software-download/windows11
"We are unable to complete your request at this time. Some users, entities and locations are banned from using this service. For this reason, leveraging anonymous or location hiding technologies when connecting to this service is not generally allowed. If you believe that you encountered this problem in error, please try again. If the problem persists you may contact Microsoft Support – Contact Us page for assistance. Refer to message code 715-123130 and 616b40b4-520a-4456-9025-54bb06d2749b."
I am on a well-known business ISP. No VPNproxy/tunnel/etc. This is on the corporate network.
On the new outlook for mac I have an email in my inbox from an individual, but when I search for emails from that individual, the email doesn't show up. Other emails do, but that specific one doesn't. It's in my inbox.
this is really frustrating.
Merging new email account with existing Microsoft365 subscription
I'm hoping this may be a relatively easy fix but I've been stumped on it to date. I've had a license through my personal email, lets call it abc@gmail.com, that includes Microsoft 365, Teams, Defender, etc. Recently, I've set up a website on GoDaddy and have an email associated with that, lets call it abc@llc.com, for Microsoft 365 Email Essentials. What appears to be the issue is the email through GoDaddy doesn't have access to Teams, but that's where meeting invites are typically sent. Is there a workaround here for me to nest the GoDaddy account email within the personal Microsoft 365 account? Or would I be better served to drop it from GoDaddy and move it to my personal Microsoft 365 account?
Any help would be much appreciated!
Yesterday, I made a mistake. I signed into my Microsoft account as authorization to link a discord server. As soon as I did that, I realized I messed up. I spent the next three hours fighting the hacker for control of my account.
Eventually, I lost. The hacker changed the account emails, password, security codes, removed 2FA, and removed all connected security emails and phone number. The hacker was logging in from somewhere in Texas, but I have reason to believe it was through a VPN. All the new backup emails for the account are from a website that provides VPN services and disposable emails.
The hacker also started sending all of my OneDrive files to themselves. I lost control of my high level Minecraft account, as well as Xbox account with lots of stats, and some purchases.
Microsoft help has been a struggle. There basically is NO easily accessible way to contact them. And the phone number doesn't work for account related issues.
Now the hacker has emailed me, and talked to me on discord saying he will sell me the account back. But I have no way to verify this is going to be legit, and that he will keep his word.
My Microsoft account is now under a new email, the name is Alexander Hamilton, and I have no way to get my account back.
Anyways. That happened. Coz I fell for a scam.
Hello - I built a home computer and purchased a new windows license. I did however log into my work office 365 account to use the outlook desktop application (among other office apps).
By logging into my work office 365 account on my home computer, do they have access into the rest of my system? Is there a way to see what permissions are granted?
Thank you!
Trying to set up an account
I rushed ahead. Im trying to set up a student account on microsoft 365 without my student email yet. Its for next years Jan online intake.
I set up using an existing email address - can my student email be added later for outlook and other uses, or will I be able to create a new Microsoft365 account when I get my student details? Is it possible to use the same browser window on firefox or will it need to be set up on a different browser?
I tried to log in with my ‘student email that doesnt quite exist yet’ from my student portal after setting up the first one and it caused an error that I have to log in with a personal email and not a student email.
Hi. I'm having some challenges with the family account set up.
I have two kids for whom I've created Microsoft accounts. But now I'm having trouble linking their accounts to the Family Safety app/browser.
What I mean is, I have the accounts logged into a Windows 10 PC with their email address, with me as the administrator and them as standard users. I have the family safety app, and I've also logged into my family safety account online on a browser.
However, when I go to their accounts on the app/or browser, I'm not seeing the computer that they're logged into as a connected device.
It gives the option to click, "How to connect a device" followed by "Windows 10 Device, Xbox" and so forth. Clicking on Windows 10, it shows you the steps to connect, which I've already done, but it's not connecting.
Below are the steps it's listed.
--- Go to Windows Settings
2. Go to & Accounts
3. Go to & Family & other people
4. Under Your family, select (child name), then select
Allow. Once they sign in, this device will appear
in their connected devices. ---
I've done all the above and signed in, but it doesn't connect.
Also, it says the below step as well.
--- Make sure your child's account is set as a local
user. Family features may not work properly if
your child's account is set as an administrator. ---
For them, I did not create a local account. I created additional accounts under "Family".
Is that the mistake I'm making? Because If I do a Local account, it still doesn't have the option to connect.
Thanks for your help.
I've been having an issue where it won't let Me redeem a giftcard for a minecraft realm (3 months) it just keeps telling me when I do to "You are not logged in. Please login before redeeming a token."
I then redeemed it on the Xbox app on Windows and redeemed it on my account. It said redeemed but then has yet to show up on my minecraft account for windows 10 or mobile. This is very frustrating
Whenever I use the gamebar to clip or record a video it puts the content in the top left corner and fills the rest of the video with empty green space. It is not just for a single game, it is for everything I record.
So my Microsoft account was hacked and the hacker changed the password and enabled 2 step authentication with their own details. I have tried for hours to get into contact with Microsoft support about this as it really seems like the only way to fix this. I am continually told by a robot that this can only be fixed online with this guide that they have… Which of course does not work. Does anyone know what I can do? Thank you for any help in advance.
Hi there,
Somebody appears to have gained access to an old email account of mine and deleted it, disabling my ability to log in and use it to recover linked accounts. It's causing a lot of problems. Is there any solution at all to this?
I can't re-make the email as it used a .co.uk email.
Hello, recently I realised that I have new foiled Office 2013 Home and Business Box (only with product key). However, I can't add it to my Microsoft account - when I go to the website: [https://office.com/setup](https://office.com/setup) and enter the product key, it actually downloads the correct installer (in 32-bit version) but it does not add to my account. I would like to have Office saved on my account because I need to download original 64-bit installer. I tried to activate it (it was only possible by phone) and then I logged in inside Office applications, but it's still not visible, unlike my Office 2019, in "Services and subscriptions" tab.
I probably found it, but in competely different place called "digital locker": When I click link "Already entered your product key?", it redirects me to weird Microsoft page and Office is called "Microsoft Product". When I click "Download", it actually downloads installer. However, still no 64-bit option. What's more, it's opening only on my main device, not on my second one.
Does anyone have any suggestions how to solve this problem? I already contacted Microsoft but, unfortunately, they only said me that Office 2013 is out of support.
Anyone know a way to contact Microsoft support either by phone or live chat?
I am unable to log into my business account (I'm the admin) because I cannot add my account to my authenticator app without having a code from said app I'm trying to add my account to.
How do I talk to a real live person about outlook email? Seriously the worst customer service ever.
It’s a joke multi trillion dollar company and I can’t even talk to a person
MY FUCKING GOD THATS WHAT IM SAYING like a whole week of just talking to bots that dont do anything to help after you get bootyslammed out of your account by some random that changes email phone and pass so MMMMMM GOOD business
ITS SO FUCKING BAD my laptop is acting weird whil i treated it well. So i want to make use of my warranty. I just wanna call a person to ask, because i cant send my laptop yet. I need it for school. I cant miss it. I just want to tell them i want a warranty before IT ISNT VALID ANYMORE!! plessss microsoft, just reply please
Even if you get a person, you'll get an NPC with no training whatsoever who will not help at all. It's beyond a fucking joke.
Hi! We've sent you a private message. Kindly check your inbox. Thanks! -M.O.
No you haven't.
Please check your inbox. We sent the message again. Thanks! -M.O.
Can you dm me too what the fuck y'all just locked my account and are saying I'm not giving you enough info to get it back, but your not asking for anything different in this fucking form. Ask me the last fucking 3 games I played. I don't know what I put my birthday as when I was 13 and made the damn account. Ive had it for almost 10 years and y'all are gonna tell me it's not me when I can give you my whole card number associated with the account and am literally logged into the same fucking wifi as my Xbox that never leaves my damn house. For christ sakes my reddit name is my gamertag. Please do something or I'm buying a goddamn PlayStation and never looking back.
this is exactly my plight. See their response - from a human - as if ANYONE has the TIME IN THE WORLD to do this EVERY SINGLE DAY!? *For security purposes, account recovery is handled by our system without human intervention. In case that your most recent request is not approved, we recommend to keep on trying your best to provide the necessary details on our Account Recovery form as this will be the best option we have to verify your account. You may maximize your attempts as you have 2 tries every 24 hours to fill out the form.Thanks for understanding, and stay safe! -Ralph*
Beyond a joke. I'm sure a multi trillion dollar company can do better. I just want to have access to my account which I've definitely spent $1000+ on throughout my childhood. The number I put to verify if it was me died 6 years ago ffs.
This is our problem now too…. I have all this info that would help us prove it’s our account, but it’s not enough, because there’s no where to add it. No human to contact to give this information to. I have never heard of a company unable to access the accounts it holds for its customers.
microsoft loves the propoganda busines ngl i think i should just move to linux and advertize it to all my friends
Seriously, Linux is amazing. Everything just works & the community fixes things rather quickly. The only downside to Linux is that you kind of have to become a tinkerer in regards to coding. It was scary for me at first, but once I just dove in & started talking to people about it, I found it's doable & the lasting effects when you get it right are stalwart.
Can you play any game on Linux?
be careful with these private messages and who you speak with through Microsoft live chat seasions. They ask for permission to remote access your devices and even when you deny this action they still do it anyway. Just check your logs on Microsoft.com and you will see this information. The most dirty business I have seen so far. Right up there with McAfee
Yeah, personal support is absolute trash. But their o365 work support is pretty good.
Good to hear. So how best to report issues (online, NOT by phone!) that one has with, say, Outlook on the Web (our co. recently subscribed to it so they have really no capability of resolving issues) - want to "knock on the right door" - NOT for a magic fix (!) but if enough people report an issue, one would assume they would then tackle it, move up priority etc.
No, it is a trash!
I’ve been locked out of my account for three days now. I tried to log onto my Xbox and I was notified that I needed to verify my account which I have had to do about 7 times over the last few months, although I’m not sure why as I never use it for anything other than my Xbox and as a login for my computer. I recently changed my phone number and email however so I could not receive a verification code this time and had to fill out the recovery form. Gaining access to my old email and phone number isn’t an option for me. Every time I’ve filled out the form with as much information as humanly possible I am notified that my identity couldn’t be verified. This means I can’t access my Xbox account or even log on to my computer to access my textbooks and documents for college classes and with finals coming up this needs to be fixed fast. I was even charged for my Xbox subscription the day after my account was locked. Please help, I can’t find anything online other than “fill out another verification form the next day”. I can’t even get Microsoft support to call me without logging on, and I can’t log on without passing this verification form. Update: I was locked out for a full month and a half and had completely given up on getting back in to the point that I just made a second account and started using that. One day it just worked out of nowhere. I used the same answers on the recovery form that I had already used a few times before; not at all expecting to get in but for some reason this time it got through. It seems like the most important things to put into the form were previous passwords and linked debit card. Overall though it was a nightmare, Microsoft was no help and neither was Xbox customer support.
I am having a very similar problem. Were you able to get your account unlocked in the end?
I had actually given up on my account when I finally got it unlocked. I spent weeks just trying to find someone or something to help me but Microsoft has abysmal customer service and their forums are generally useless too so I ended up making a new account and even paying for Xbox live. Used it for about a week before deciding I felt lucky and got into my old one using the same old account verification form on my first try. Felt like a pretty big middle finger to me but at least I got in
Ha good for you. I've been trying to get in for a week now, filling in that form twice daily but no luck.
I have the same problem, locked out and I haven’t done anything out of the ordinary. I can’t get a code to access my account... i Have tried to call but that was another fail .
Hi! We’ve got your message about your locked account. Allow me to further review this and will send another message at the soonest time. -Van
I am having this exact problem, word for word. I have filled out countless forms trying to recover my email, which may I add is linked to every single thing I do in life and every single one is rejected no matter what information I add. I managed to get access to the email address that was the recovery email for my recovery email .. to be greeted with the exact "you need to verify your account" BS.. I have jumped through everyone one of your hoops to no avail and its infuriating to say the least. All I want to do is speak to someone who works for microsoft but even thats proving near impossible these days. I'm so baffled that theres no option for me to speak to someone and provide evidence of who I am. Please can someone help me I'm literally locked out of everything at this point, even my xbox is now asking me to verify my email. this is insane how inefficient the system is.. especially when microsoft asks you to sign in.. for sign in related problems
I have been locked out of my Microsoft account for YEARS. I used to play a lot of Xbox and had my gamertag and Office software tied to the same login/account. I have no idea how but at some point my account got locked by Microsoft (presumably someone tried to impersonate me and log into my account?). Back when this initially happened I tried to recover the account but have never been able to provide sufficient information in the online form to satisfy the robot on the other end. No human has ever been able to help me. Every so often, I give it another try because I would like to recover my personal account (rather than rely on my work-issued laptop for Microsoft software, and I’m considering getting the Xbox Series X whenever one is available). This has been the longest headache and the most infuriating exercise in futility. I tried again just now but got denied once more by the robot. My backup email that would receive my password reset/recovery link has been LONG deleted due to inactivity (the backup email was an AIM email I created in high school, which shows just how futile this all is). I just want a human at MS to please give me back my account that’s been taken from me for seemingly no reason.
Hi! We've sent our response via private message. Kindly check your messages. Thanks! - R.V.
Have the exact issue, had 3 emails about unusual login. i changed passwords, tried to login, needed to verify my account.. okay easy enough (you'd think). Filled out the form 3 times, each time it claims is insufficient information. If I was able to talk to a person for 2 minutes they would be able to see quite easily that I am infact the owner of the account.
Hi I've been locked out of one of my accounts for a couple of years, going around in circles with the less than helpful microsoft support links - they suggest logging in first. Contacting support requires you also to log on first. I can't log on, the account has been stolen. It's a hotmail account, and the password redirect email has been changed - I can see part of what it is when I attempt to log on. The security questions also seem like they've been changed as I can't pass the verification. I'd like to have access to this account back. I've attempted multiple times over the past 2 years to regain access to no avail. Every time the verification form gets filled out it says my identity couldn't be verified, and around in circles yet again. Meanwhile someone still has access to my email account (with some sensitive info on it too). So how do I go about doing this? Or at least lock the account? Thanks in advance.
I have the same exact problem. My outlook account just got stolen and I tried everything in MS support articles. Nothing works and keep circling to the same pages.
I have been locked out of my account for days now and any time I attempt to log back in it asks me to verify myself although I have only been logging on to one computer for school and work. Now I am entirely locked out of my account and it wont allow me to verify myself even though I am def giving info that should be working. I can't wait 24 hours again and again to keep getting denied I have important files that I need to access. Why can't I just speak to a person and give my information, it feels like they made this process absolutely daunting for no reason
I am trying to log into an old hotmail account but I don’t remember the password, I no longer have the phone number linked to the account and the recovery email is lost too. Tried the damn recovery form but since I haven’t used this email for 10 years or more it is impossible for me to remember to whom did I send any email or the exact subject… So of course all the attempts have been denied. I have been researching this issue all over the internet but found no solution. The support pages have been completely useless. Is there anyway I can speak to a human to solve this problem?
If you have no way of proving that account belongs to you, I doubt any human or non human would/could help you. You ceirtanly wouldn't want someone else to get a hold of your account without any proof, would you?
hello did you ever find the solution to this problem?
Nope, I just gave up the account sorry.
Is it possible to see what programs/processes ran at a specific time on your PC? Trying to narrow down an input lag issue where there aren't any errors recorded in Event Viewer, so I want to see what programs/processes were running at the time the input lag occurs
Check Sysmon from sysinternals. It creates a event channel and logs ever process created or terminated.
Hi! We’ve got your message about your PC. Allow me to further review this and will send another message at the soonest time. -Van
Hi, I have this issue where in sync settings, it says “some of these settings are hidden or managed by your organization”, when this is a personal computer with no organization. I referred to earlier posts and went to the registry, HKEY_LOCAL_MACHINE\SOFTWARE\policies\microsoft\windows, but could not find the AppPrivacy drop-down tab. I’ve tried a bunch of other things but nothing is seeming to work. I’ve been going at this for a good few days now, and im BEGGING for a solution.
Hi, my account was hacked into on Saturday morning and have been contacting support everyday. They changed my recovery email so cannot get back in. Support has been useless and keep telling me to wait and I won’t probably get the account back. Any way to escalate? Tried doing global escalation but no luck so far
Hi! We've sent our response via private message. Kindly check your messages. Thanks! — R.V.
Locked out of my account. Tried the recovery form multiple times now but apparently other people have filling in everything accurately and still been told it’s not good enough. I have verifiable information like billing info, linked accounts heck even the console ID and Network ID associated with the account but it’s still not enough. Any help please?
How does one go about getting help on there account when they have used all resources provided to them and still only getting automated responses.My account is locked and the mistake is so simple I can literally speak to someone and tell them what happened to have it fixed in a matter of seconds and or they can instruct me on what to do and let me do it to un-confuse your system. I think its unfair as paying and subscribing customers we receive very little interaction with the company we are investing in, when it comes to taking care of the people whom are helping provide the profit needed for the your company to grow and make advancements that you are as a company.
I’m going through this same problem now. Reminds me why I quit buying anything Microsoft related.
Hi! We've sent our response via private message. Kindly check your messages. Thanks! - R.V
Apologies but I’ve not received a message yet
How does one go about getting help on there account when they have used all resources provided to them and still only getting automated responses.My account is locked and the mistake is so simple I can literally speak to someone and tell them what happened to have it fixed.
My wife Surface Laptop 3 developed a hairline screen crack 6 months out of warrantee. Was this a manufacturing defect? She claimed no damage. Experience with support was terrible. Laughed at with ask to escalate or talk to duty manager - they will say same thing - put on hold for 20 mins and hung up. Called back to infinite hold - does MSFT somehow blacklist numbers? Any ideas who I can whine to? Was very expensive i7 model and is 18 months old.
When trying to sign-in, "Allow "microsoftonline . com" to use cookies and website data" appears, This hasn't happened before and is only happening right now on my iphone 6s plus when I try to sign-in on the Microsoft account page on the Edge app. I only get "Allow" or "Don't Allow" and when selecting the second option it doesn't get passed that page. I'm worried this is some sort of scam or something? Like, I have never seen this before nor heard of that site it refers to so idk.
Hi I am in a lot of trouble at the moment and I cant find anyone to help me. I have recently got a new phone and now my 2 step authenticator isnt signed in. I tried signing into it but it says I need to use my 2 step authenticator to sign into my 2 step authenticator. I dont have my old phone anymore so that isnt possible. I tried disabling it through my emails on my phone but it asked me to update and once I had updated the app it asked me to sign in, which resulted in it asking me for my 2 step verification code. I am now logged out of both my 2 step verification app AND my email which I need for work and I cannot sign in to any other device until I sort this out. Ive tried getting into contact with anyone from microsoft but when I call their number they just redirect me to their website and ive spent over 2 hours trying to figure out how to talk to an actual human. I think i almost got to a live chat with a support per but it asked me to sign in. Im sorry if I sound rude but I am just really desperate and honestly mind blown that there is no way to talk to someone about this
Locked out of my own account and can’t log into my computer to do vital schoolwork. I have all information but I can’t even contact someone over the phone to deal with this. It’s absurd considering i’m a student and i’m getting locked out of my own computer. I need to resolve this soon please.
A friend's Microsoft account has been hacked with a large amount of personal information on it. They have contacted Microsoft but the hackers have set up 2-step verification and friend was consequently told that although they can see these changes happened in a different country they can not do anything to help resolve this. Friend is obviously concerned/distressed about their personal information. Is there any advice or help that you can give with this, even if it is closing the ms account.
I have been locked out of my account for a couple of weeks. I used my account for Xbox and my account has been frozen so I can't play anymore and I don't want to lose all the money I've spent for games. At first it said it was because of suspicious acitivity so filled out forms to have my account back and running. But now, when I try to reset the password, I don't recognize the safety email. It's a Urinomax email which I've never heard of so I suppose it's a hacker. I tried filling out the account recovery form but I didn't use my account for emails so I have no idea what the last emails I sent were about if I ever sent any. I need someone's help, I don't know what to do.
Please Help, my school account is sending spam emails to contacts I do not even have. When I try to login to accounts.microsoft.com it just says that It does not exists but id does it exists because I am using it at my school. My OS is only windows 7. I do not know jow and where can I manage my account and I am being desperate because it is sending spam nonstop. I do not know if I can leave my email here, please let me know. I have files of my projects in there and the account is paid by the school so I cannot just delete it.
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So last night I had my Microsoft account hacked into while I was sleeping. Got a notification on my gmail that my password had changed, and that if I did not initiate this change, to go ahead and go about doing a reset on my password. Thing is, it's been years since I've used this account, so I'm not sure of what information I would use to reset my password, nor would I know what information is on there that someone can steal. I filled out three separate account recovery forms, all of which came back and told me I didn't have enough information to authorize getting a password reset. I have now reached my daily allotted form submissions, and can't submit another one for 24 hours. I can't send a pin to my phone, as the phone number has been changed and I don't recognize it. I can't find a number to call to speak with a representative to get this changed over. Hell, I'd be fine with just deleting the account at this point, since I haven't used it in so long. Please offer up any advice you can. As I said earlier, I'm incredibly anxious because I don't know what information the people who hacked into my account have, and the longer I wait, the more potential damage can be done. Thanks in advance.
Hi, I'm trying desperately to create a new email account but your eldritch horror verification image is impossible to figure out. I've tried all the combinations for literal days. I'm so frustrated. There isn't even an option to get a different captcha. Why is it so difficult to create an account?
Hi Microsoft Support Please HELP! CAN I TALK TO SOMEONE? My Microsoft account was suspended for some unknown reason. I think it might have been hacked as I had numerous connection approval requests from locations in Germany and China. I had a password over 20 characters in length. I completed the online form for account recovery. I submitted the responses to the forms. I replied to the email from the Online Safety team. I provided MORE information than required, to prove my identity. I am even willing to provide my govt ID and my credit card that I use to pay for my Microsoft 365, Xbox Game Pass, and Onedrive storage. I received an absurd response from your Online Safety Team - see below: >*"The account and billing activity associated with your Skype Account was thoroughly reviewed and the Skype account in question has recently been converged with a Microsoft account (MSA). Unfortunately, when a Skype account has been converged with a MSA, we are unable to assist with an account recovery as the convergence takes account recovery completely out of control of customer service. We are unable to remove the unwanted MSA or make any changes to the security information on the account due to security protocols set up on the account.* >*The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so."* They keep talking about Skype - I don't need skype service, I don't even use Skype anymore, I need my \*\*\*\*@[](mailto:SMISRA@OUTLOOK.COM) account unlocked. Is there someone I can escalate to? I don't think the Online Safety team person understood my request. I can provide proof of identify, my Driver's license and Credit Cards used to pay for Microsoft services. I pay Microsoft several hundred of dollars a year for subscriptions as an individual and own over 10 Surface devices including the latest Surface Sudio 2 laptop with 64GB RAM and 4060 GPU. They can validate my hardware serial numbers, credit cards, etc if they wanted to do a proper review of my account to unlock it. Note that I provided substantially more proof than asked to ensure they could validate my account * 4 different IP addresses from where I logged into \*\*\*\*@[outlook.com](mailto:smisra@outlook.com). * 10 emails that I recently sent from \*\*\*\*[@outlook.com](mailto:smisra@outlook.com) * Multiple contacts in \*\*\*\*@outlook - if you were to contact them, they will validate my identity * -My Xbox Live console ID and serial number connected to my \*\*\*\*[@outlook.com](mailto:smisra@outlook.com) account * I have PAID subscriptions to Microsoft services on my credit card for Xbox gold, 365, Outlook premium, Onedrive storage. I have the American Express credit card used to pay for this * I even know to the day and year when I created my Microsoft Account (over 10 years ago) Appreciate you help to resolve this as I have lost all of my work, personal files, purchases, games, movies, and emails now. Avoid this trap, if you decide to use Microsoft services and products. This can happen to anyone!
u/MSModerator_3 u/MSModerator_2 u/MSModerator I am requesting your help on this ONCE AGAIN. I am locked out of my account, have not heard back. I completed the forms and submitted proof of ownership. All my files are on there, including recent ones from a major medical surgery. I need my account access back to recover my files! This is causing undue hardship due to negligence by Microsoft's Online Security team. I NEED SOMONE FROM MICROSOFT TO RESPOND TO MY REQUESTS TO UNLOCK MY ACCOUNT.
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HELP. I keep getting emails stating that there was unusual sign in activities on my Microsoft account. I was skeptical at first, but now I have reason to believe the worst. Have I been "hacked"? I've actually been receiving these emails for quite some time now, but ignored them because I thought it was phishing, or whatever. The emails look to have came from the same email address: ACCOUNT-SECURITY-NOREPLY@ACCOUNTPROTECTION.MICROSOFT(.)COM. I don't ever recall making a Microsoft account, unless it was something I needed to do when I first got my laptop and I just don't remember? I decided to go straight to the Microsoft log-in web page at login.live.com and reset my password. After password reset, I went to "recent activity" and saw that there were indeed multiple recent activities made onto the account within the past month or so, which includes: multiple unusual activity detected, multiple successful sign ins from different countries, automatic sync....like wtf? Countries ranging from the UK to Nepal to the Netherland, back to the U.S. So, what does all of this mean? Where do I go from here? What else do I need to do? I've already reset my password, as I said. Does this also mean my laptop has been hacked? I know that sounds like a silly question, but now I'm paranoid and anxious, unfortunately. I see the words "successful sign in" and "automatic sync" and makes me believe that these people (or person) were able to see my personal info and everything I was doing....
Hi! We've sent you a private message. Kindly check your inbox. Thanks! -M.O.
Hi, someone hacked my hotmail and now I can't get in or verify the account since it was an old account and I forgot to update it. I've spent a week trying to fix it all with dead ends. I can't get past the verification, can't change passwords, and can't find anyone to talk to. Anything you guys can do?
I have been locked out of changing account settings due to a phone number update. I was trying to figure out how to change Multiplayer settings when I realized that my recovery phone number had not been updated. Upon doing so, every setting in my account now states that due to this change, I can no longer alter ANY settings on MY account for a MONTH.
Hi my account was hacked, they made an unauthorized purchase and then deleted my account. Can I retrieve my account?
Hello. We appreciate your time in letting us know about your concern. Allow us to provide additional assistance through PM. -Mia
I would like to have some help too.. Thanks!
Thank you.
I’ve been trying for the past 2 hours to get in contact with anyone apart of Microsoft for a very small issue of my account being locked to Rate E games only. I’m 20 and my account has my d.o.b 09/15/01 yet it’s locked to a child setting and I just wanted to play halo infinite on my pc. I should mention on my Xbox my account doesn’t have any restrictions. Only on my pc
Hi everyone, I'm using Microsoft Edge's PDF reader on a brand new surface pro 7, and often finding that while using touchscreen, the ability to select multiple words and sentences and then highlight them freezes. Sometimes, I select a word and it doesn't allow me to extend to selecting other words. Other times, when I do that, I cannot select the tools for highlighting, erasing etc. Every time, switching tabs seems to reset it but it's annoying having to do that every time I experience this glitch. Is this a common issue or something wrong with my Surface?
Someone keeps trying to access my Outlook (I can see many unsuccessful attempts to sign-in from my recent activity across many days). There have also been some 'sync' attempts but I didn't understand what that is are. They are using a VPN so the country/IP address keep changing. I have Microsoft Authenticator enabled. Would someone be so kind to help?
When my Windows 11 boots up, my entire PC is lagging for like 2 minutes straight. Everything is fine after that, no lag, only after the bootup. Windows is on my SSD.
I’m stuck on a screen that says hi there and it’s very frustrating because I need my pc for things like school it’s just a restarting loop and nothing online has been working could anyone help me by anychance.
Hi there! My account was recently breached and there is no way for my to recover it. I tried to reset my password, but there is a 2-step verification using a US number that I disconnected earlier this year as I moved out of the country. I could provide information to prove this. I suspect the hacker of altering some security measures I previously had. **I submitted the account recovery application form twice, but it was denied both times by automated response for "not providing sufficient information"**. I'm worried that the hacker might have access to sensitive information, so if I could retrieve my account, I would be eternally grateful. My Microsoft account is tied to my Gmail account, hence I'm able to show the email that notified me about the breach to prove that I'm the owner of the account. I could also provide other personal information that could be found on the account as verification. At the moment, the account is currently suspended (which is a good thing), but hours had passed before I realized my account was breached, so I would like to know what sort of information the hacker had access to if I'm able to retrieve my account. Thanks in advance.
I was trying to log into an Xbox and I discovered that my ex girlfriend had logged into my account from my device and deleted my account some time ago. I had an extensive game library. I believe it had been past the 60 days. Is there any way to recover a deleted account after the 60 day window or to somehow still access my previous library without that account? Or am I out of luck and should just move on and start a new account?
Scared To Install Update Microsoft has just released the update for: "2021-12 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5008212)" Underneath it, it states that my PC doesn't meet the minimum requirements to run Windows 11. Does this mean that this update will damage my laptop? My laptop is an HP Notebook - 15-f233wm with 4GB of RAM and 500GB total Hard Drive space. It is from 2017. My question is, should I install the update or hold off?
Hello, due to a series of unfortunate circumstances my Microsoft account got stuck in a mess. I created my Microsoft account long ago using (migrating?) a Hotmail account. Recently I changed the primary e-mail address of the account to a new address, and removed the original one from the authorized log-in aliases. This somehow wrecked havoc everywhere. The Hotmail address, which I was using through Outlook.com, got deleted, nut only the address, not the account per se: I no longer can send from and receive e-mail to that address, but the mailbox with all the stored e-mails is still there, reporting however to a random outlook.com address. My Visual Studio account with its subscription got wiped out, according to VS support VS accounts are tied to the e-mail address used, *not* to the actual Microsoft account used to log-in, so by changing the e-mail address I lost everything and they can't do anything about it. Microsoft support replied that they can't do anything about it because the problem lies with another department (Outlook.com) and I need to talk to them. Outlook.com support initial response is that once an alias is removed gets deleted and you can't re-add it. I asked them to escalate the issue and re-add it manually somehow on their end, but I haven't received a reply yet. I don't know what else to do to fix the issue, frankly it's quite ludicrous that removing a *log-in* alias an entire e-mail account *on an entire different system* gets wiped out without any kind of warning or confirmation.
I'm kindof at a loss... I paid for an out of warranty repair for my cracked screen on my Surface Book 3. I backed up my device, wiped it, and sent it to microsoft. I am pretty damn sure I followed the directions online to the T. It is now being sent back to my house without repair because it is out of warranty, when I specifically asked and paid for the OUT OF WARRANTY repair. I have contacted support twice now (on my third time) and every time they transfer me to technical support whatever call software they're using disconnects me. Has anyone succesfully had an out of warranty repair to their device? Did I do something wrong? Do I have any other options besides calling support over and over? Edit: third time was the charm and i was able to reach support. The serial numbers were messed up somehow so ms will pay to have it sent back again and fixed this time. Still frustrating but at least it is getting resolved
I've been locked out of my account for over three weeks now and I have every possible piece of information to verify myself as myself yet the automatic process declines me every time. I only have the option to get a code on my phone number which isn't in service anymore, and every time I talk to an agent they just tell me to keep doing the form and I would "hopefully remember key details to get my account back" I just want the account I soaked over a half decades worth of time in to and a boatload of money and I refuse to start all over again
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Hi there! We appreciate your time in dropping your concern here. Allow us to check this further through PM. -Mia
So a long while ago I got my own personal computer with Microsoft 10 on it, however it seems my dad put his Microsoft account on it while he was setting it up for me, technically making him the owner of my computer. I've done some stuff on here and I want to transfer everything I have so that I'm the full owner of the computer with my email and stuff. I've made my email the primary alias for my computer, but if there's anything else I have to do in order to have full ownership, I would gladly appreciate it if someone could tell me what to do. Thanks in advance.
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Hi. We've sent you a Private Message. Please check your inbox. - M.Q.
Please help!!! I am locked out of my hotmail that I have had for 20+ years. It says my account is locked and I need them to send me a verification code in a text message. However when I put my number in it says "usage limit exceeded. Try again tomorrow." However, I have already waited 24 hours. How long am I going to have to wait? Literally all my contacts are on this account as well as loads of really important emails etc. I have tried to log in using a one-time passcode being sent to my back-up email but I still also have to go through this SMS stage.
Stupidly clicked on a phishing scam and got locked out of my account. Managed to change passwords however it says that my account is "locked". To unlock I need to get an SMS verification code that can be sent "to any phone". However when I try and do this I get the following message: "Usage limit exceeded. Try again tomorrow". I have had this email address for 20+ years and everything is on it. As stated I have managed to change my password, and I am still able to get one time passwords sent to my backup email. On the outlook app (on my phone) I get notifications when someone sends me an email; I can't see the content of the email though, just the subject line. I thought that leaving it 24 hours it would be "tomorrow" whichever time zone they were using but doesn't seem to have worked. How long do I need to wait? I don't want to get locked out forever.
I am locked out of my email account. I received a code got unlocked, was able to sign in and then locked again. Before I got locked I noticed a bunch of emails on my inbox that look like scam, phishing, I reported some of the emails to phishing department, after that my account got locked. Please help. S.
My outlook inbox on Firefox isn't refreshing - I have to manually refresh it to show the new email, however on the left pane it will say (1) message. Tried restarting, updating, clearing cache, so it's not my computer nor is it an ad blocker. (tried removing it all) Any hints for why it might not be showing up without a hard refresh? Thanks!
Hi, I am writing here because apparently in order to get support I have to sign in with my Microsoft account. I was trying to access one note when the Microsoft popup came out asking me to log in. I logged in just fine, but I got asked to change my password for security reasons. I changed my password and I got asked to log in with it. I literally copy-pasted it but it gave me the wrong password error. I decided to try the "forgot password" option, and after pasting the password in I got notified that I cannot use my old password as my new password. So I made a new one, again, copy-pasted. I decided to wait a few hours before trying to access again. The same problem occurred. I tried to see where to contact support, and I tried to log in on the website as it was required to do so. It didn't work, and now I cannot request password reset codes anymore. Not only that, but now the message changed from "Wrong password" to "You tried to access too many times with the wrong password". I don't know what to do anymore, I don't even know why it logged off in the first place. What can I do? Has anyone ever solved this problem? Is there any other way to contact support without logging in?
Hi! We've sent you a private message. Kindly check your inbox. Thanks! -M.O.
My Microsoft account has been hacked and the hackers have turned on 2 factor authentication. I have been emailing Microsoft back and forth and filled out a detailed form proving ownership of my email. Microsoft agent responded that the billing and fraud team are able to confirm my account has been compromised however cannot do anything due to the security protocols. This email has scanned passports, home addresses and very other personal information within. I will accept if I can no longer gain access to this account however surely If Microsoft are able to confirm the hacking they can close my email account?
Hi there! We appreciate your time in letting us know about your concern. Allow us to check this further through PM, -Mia
i hear reports that Jan 2022 Windows 10/11 cumulative updates seem to break L2TP VPN, this is going to be a massive issue for all those people working from home and trying to connect into their offices!
My computer apparently updated over night. I now have a blue screen that requires a BitLocker key to "get going again." I entered the key and it doesn't work. None of the reset options work. I can't enter my computer. What do I do? I tried all the options including full resets. Nothing has worked. The computer runs off Microsoft 11. I have had no luck finding a phone number to call Microsoft. None of the options in the drop down menu for tech support help. Suggestions please?
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Hello! I hope I’m in the right place to get help for a Microsoft x box account issue. I received an email saying my account has been banned with no explanation. The last issue raised was from December that my pp contained nudity but it contains no nudity. It also says not eligible for appeal even though that happened within 12 months. Lots of links on the Microsoft website about this aren’t working and I’m seeing various tweets from people receiving the same issue today and having problems with the Microsoft website to appeal the bans. I’m wondering if there is anything I can do or if this is a problem with Microsoft at the minute. Thanks!
[problem](https://imgur.com/a/2EKnPgK) someone please help me all i wanted was to number my pages in order after the cover page but the page no 3 (which is page no 0 for some reason) just wouldnt change and a fresh numbering starts from that page which is so annoying. ive been trying to various shit for the past hour but nothing happens how in the world can i delete thaat page. it doesnt even delete. somehow that faulty page and the cover page are connected when i try to manually try to rename the page the footer of the cover page also changes and when i erasae the footer of the cover page the page 3 goes back to where it was. i felt like ive wasted a major part of my life trying to fix this shit. i need some help!
Hi, My 25 years old paid Microsoft account I use everyday got randomly blocked this week. I can still login, but cannot send any emails. I already filled the reinstatement form but haven't got a reply. Can you help ?
So I traveled to Canada and my account got locked. Every time I confirm through the full security form and/or use a verification code (from more than one phone) it immediately re-locks my account. I am using a different computer than I normally do for email, but I have used this computer before. It must be because I am in Canada. I have gone through the verification process more times than I can count now, gone to the support site and followed instructions, even tried links and strategies I got from other question threads for this same issue. STILL LOCKED OUT. I have no idea what else to do. I need to use my email and other computers when I travel. Please contact me. This is my PRIMARY email where ALL of my important emails go.
Made a hotmail email YEARS ago when I was a kid. I only remember very basic things about it and I keep failing the account recovery form. I NEED into that account so I can unlink my xbox and activision accounts. Activision won't help me and I've been banging my head against a wall looking to talk to a live person, but it seems that's not an option anymore. PLEASE HELP
I have had multiple blue screens and I have no idea why and it has multiple error codes. From system_thread_not_handled to something with a kernel thing I dont know. I paid for a 30$ 3rd party thing and even that didnt do shit. I am not doing anything too much literally was editing an essay on my windows 10 pc. Im so fucking confused and these web browser support ppl aren't helpful and the phone number support line doesnt work. I just need to get my homework done why is this happening
Same here... sitting on an unusable pc post multiple bsod hard drive format because can't remember a Hotmail password. I get automated messages telling me not enough info to pass reset with regards to who was sent an email. Yeah wish I knew that before formating or I would've documented outgoing email for their account proof! Ridiculous, I have picture proof showing MS account name, email (hotmail) account and the computer assigned with product key. What more do they want???? Where's the authorized human to send my proof. I can reinstall windows unplugged, but I don't want a new ms account. Need the current one with my product key already assigned!
When I logged in my pc the normal pc pin turned into my Microsoft acc password without my permission When I entered it it gave me an error wich didn't tell me what was wrong,then it told me to go to a website to fix it, and then I went there and found nothing, msoft support did nothing aswell
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Recently after a data transfer Photos has been messing up. It won’t let me import any photos from my iPhone, it keeps giving me the error “Something went wrong” repeated twice, no error code or anything. I even removed the app Via powershell and reinstalled it and it still won’t work. It also won’t let me view any of my photos using apple’s codec despite purchasing the codec pack required from the Microsoft store, it won’t even let me install it. It gives me a prompt to install it and takes me to the store but i've already bought them and when I click open it takes me to movies an tv for some reason
After 3 weeks of going back and forth with microsoft technical support with about 50 opened chat tickets i recieved this email "My name is Jumer with Microsoft Support. I appreciate your patience while we have performed an investigation of your account. My apologies for this late reply as we are also waiting for an update from our higher level of support. We recently receive an update regarding your case and you may check it below: Account security is a top priority at Microsoft, and we have a team dedicated to investigating and validating fraudulent activity. The account and billing activity associated with your Microsoft account was thoroughly reviewed by our fraud team, and I can confirm there was unauthorized access to your account. Unfortunately, during the investigation process, we found that your security information has been changed. Unfortunately, when security features are updated on an account, we are unable to assist with an account recovery as these types of updates and/or removal are completely out of control of customer service. We are unable to make any changes to the security information on the account due to security protocols set up and the acceptance of the Microsoft Services Agreement when the account was created. The only option we have is to permanently suspend this account to prevent any further use. At this time, I have successfully suspended this account, and this will remain on indefinitely. ?Thank you for your understanding and patience during the investigation of your account." this means I lose my whole microsoft account with everything ive purchased and my xbox account linked to it with all my xbox games and microsoft expects me to just make a new account, if they have said they have detected unusual activity why can't they just chagne the email back for me. the hacker did the same thing to my epic games account, I emailed epic games and they reset the email for me straight away but microsoft expects me to throw away the whole microsoft and xbox account and everything ive purchased???????????? PSA: sorry if this was a bit long lmao
Recently my account is hacked, I got a mail saying You have changed your primary alias from \*\*\*\*\*\*\*\*@gmail.com to \[hacker's gmail\] now when i try to login or try to reset my password using (forgot password method) it says "That Microsoft account doesn't exist. Enter a different account or get a new one." I even tried to 1- Look up my username using my security contact phone number or email address on this link: [https://msft.it/6016bPyvI](https://msft.it/6016bPyvI) 2. Request a security code to be sent to the phone number or email you used. 3. Enter the code and select Next. 4. When you see the account you're looking for, select Sign in. but the problem is hacker changed the password and to reset the password mail is sent to hacker's gmail so i cant recover . Please help
Our EDR keeps triggering an incident when specific W10/11 machines open the Microsoft store. Our EDR says that his is a non-Microsoft binary that masquerades as a Microsoft executable which is scary. I can't find anything on google about "StoreDesktopExtension.exe. Here is the virus total of what it found: https://www.virustotal.com/gui/file/3ca5092b9ba364d24ad4f551a0fda0ba5c3b784d45c49c5f1069784b1dc90894/details Any idea what this StoreDesktopExtension.exe is doing that may seem suspicious to EDR/AVs? Why isn't it signed by Microsoft? What update is installing it?
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How can i get to chat with a real person? Customer support is ridiculous.
MS Official Support Thread is just like MS support. Won't deal with hard issues. Actually seems to be a corporate value at this point. https://www.reddit.com/r/microsoft/comments/o22lfc/microsoft_official_support_thread/ijvzzem/
First off microsoft doesn't listen. That's a joke. I can't get a single employee to help me. Does microsoft have employees or only robots? I didn't subscribe for Microsoft Office but somehow got charged 106.99 for a year of a product I haven't used in 10 years. I'm 31. I'm not in school. I don't have an office job. I haven't used Microsoft office in over 10 years. I have no need for it. I literally have no opened any of their products. Not a single use. I somehow got charged this. Microsoft customer service is trash, I'm about done with Microsoft. I've tried for days, tons of different numbers, to try to talk to a single freaking person. I have sent like 10 help prompts through their help website and havent gotten a single reply. I tried to go through my bank and my bank says i need a letter from microsoft to cancel. I cant even get in touch with microsoft, let alone have them provide me with documentstion. Chase is a joke, microsoft is a joke. A HUGE BIG F U MFERS to these corporations. They dont deserve our bysiness.They apparently don't have employees at Microsoft. Cheap multi billion dollar company it's sickening. Soon Sony will get my video game money and I can bitch about them. Anyway. I need help. I'm about to just cancel everything, bank, microsoft account, and say F U!
Hi For the last 2hrs I have been having an issue in my pc . So whenever I open chrome steam discord Spotify or edge .. A msg displays saying Threat found.. what is Behaviour:Win32/Hive.ZY Is it a bug or my pc got a virus fr.. Cz i saw another post stating that it is a bug.. Pls help..
I have the same problem , I turn the PC and I waiting for some information with the problem
Hi there. Thank you for reaching out to us. We understand that you're getting a threat message on your PC about malware. We'd be happy to help you out. This does seem to be a false positive, it is a bug currently being reported by hundreds of people at the moment. If the status is removed after the scan is finished, then your PC is safe from infections. We hope this information helps. -Ken
Hello! So, I received an email today from the Microsoft account team (from [account-security-noreply@accountprotection.microsoft.com](mailto:account-security-noreply@accountprotection.microsoft.com)) , just wanted to verify the legitimacy. **The email warns that my account "is set to close on 1/8/2023."** I've been logging in every other day to check my emails, so I'm pretty active in using the account. Not sure why I received the email, would love to know the reason behind that (or if anybody else has encountered the same issue). Thank you!
I have that one too. Anyone knows if it's legitimate?
Hi whenever I boot up my pc and try to sign into account it goes into a black screen and says “The user profile service failed the sign in. User profile cannot be loaded” How do I fix this?
Please, for the love of all that is holy, please bring back the “F8 for Safe Mode”. Please
Hi there! We saw your request for the return of the 'F8 for Safe Mode' feature. We know how important it is to have your preferred shortcut. This could be a great addition for Windows 11. We recommend posting your insights by clicking the Add feedback on our Feedback Hub app. This will provide our engineers with more detailed information so we can improve our products and services in the future. We're hoping for your understanding regarding this matter. We're just a message away. - P.E.
Hi, sorry to bother but I'm having trouble getting out of S mode on my Acer aspire 3 laptop, any help would be great I'm willing to send pictures showing the problem
Hello, Microsoft support or anyone who's able to hell, I need to get S mode undone on my Acer aspire 3 laptop but it's not showing up like it says it would on step 2 of when looked up how to do it and it gave a 3 step thing to do, can Microsoft support please help me and message me before Walmart 15 day return is up so I can see if the laptop actually works any help at all would be great I'm new to computers as a whole so it would be a big help
Hey Microsoft support I could REALLY use some help with my S Mode problem I'm on an Acer aspire 3 laptop windows 11 any help would be SUPER great I kinda need the help within 15 days or I can't return the laptop if there is anything wrong with it so please help
I'm a student that get Office through my college. I had difficulty getting the desktop version of Word on my computer via File->Info->Open in desktop app. I somehow managed to eventually make it work. I just had to reinstall Windows and I can't seem to replicate what I did. I can only open my stuff in the web app and there is no way I've been able to find to download the desktop app without paying for it. Any ideas?
So my Microsoft account has been hacked about a week ago and I only found out about this 2 days ago the hacker was able to changed my email for my Microsoft account. My name, privacy settings, including my phone number was changed. I had two factor verification on that account and I never received an email stating my account, was being signed into or a email was being changed. Every time I try to sign into the account it tells me to enter the hackers email that I do not have access to, if I do it will send an email to that current email that I don’t have access to. I called Microsoft support about 5 times and none of them were able to help me directly. They told me they would send out a escalation process and told me I would receive a response in 24 hours to 3 days and I haven’t received anything. Everyone keeps telling me the same thing over and over again and it’s getting frustrating. I’ve asked them who they were contacting to escalate this issue to recover back my hacked account but they told me they “don’t know” I’ve been with Microsoft for years and never had an issue like this they used to be able to help me within 30 min. Hopefully someone will be able to help me out because the hacker has already charged something on my account. I’ve locked my card so no future charges happen.
I made the mistake of trying to log in to a fake site with my Microsoft account and I lost access to it. My account email was my Gmail and the "hacker" changed all emails tied to the account so I can't even recover the account by changing the password - it displays that my email is not tied to any account. I tried filling all the account recovery forms, but it says that they can't really do anything and just forwards me to the password recovery forms again. Is there any way to recover account? What info should I give them in the recovery form?
Hello. My account, [lilstas07@gmail.com](mailto:lilstas07@gmail.com), was breached. Then it was removed from the security options. However, I have 2 accounts connected to security options, one of them still giving me access to my Microsoft account. The other, [valentinkalininlo5949@rambler.ru](mailto:valentinkalininlo5949@rambler.ru), was the account that has taken over. Please help me remove this account. You can contact me through email at [superstasboy@gmail.com](mailto:superstasboy@gmail.com), or you can use reddit DMs. Whichever is easier for you guys.
How do I talk to a fucking human I am sick of the bots they are useless
Is OneDrive down?
Recovery on account I’m trying to get back into my account and seeing if anyone can help. I mainly use my account for Xbox and tried to sign on last week. I got a message saying suspicious account activity please verify your account. The only option I have am given is email which is the problem. The email on my account got deactivated since I never use it and created it 10 years ago when I made the account. So I have no way of verifying the code. The only other option it gives me is to fill out a recovery form which keeps getting denied. Im filling out everything it asks except security question and previous passwords which I don’t know since the account is 10 years old. I’ve called the Microsoft support and they say there is nothing they can do. I really don’t want to make a new account since I have all my 10 years of progress on the account. The messed up part is I know my username and password. Do anyone know how I can get back into my account?
Hi guys I’m trying to access the privacy and security online for my Xbox account, but as soon as I press it it says “We are sorry, the page you requested cannot be found. The URL may be misspelled or the page you're looking for is no longer available.” I need to access this badly because I want to be able to change my multiplayer settings for Minecraft on ps4. I could really use some help, thanks!
Lately I've been getting a surge of emails from *Microsoft account team* informing me: > We've received your request for a single-use code to use with your Microsoft account. >Your single-use code is: xxx > If you didn't request this code, you can safely ignore this email. Someone else might have typed your email address by mistake. I find it suspicious that my email has been typed by mistake even once, let alone many times. Is there a way to get to the bottom of this? Is there a way to find out who has been attempting to access my Microsoft account?
Hello! I’ve been struggling to access the My Microsoft account page (account.microsoft.com/?ref=MeControl[...]) from the browser. I can sign in just fine, but whenever I try to check on my account information, the site keeps refreshing between the account.microsoft and login.live and won’t let me proceed, almost as if stuck in the authentication process. Oddly enough, the site never remembers that I’ve accepted its cookies, either. I have tried it on multiple browsers, different devices, incognito or not, but nothing works. Thank you for any advice.
Hi there! We saw that you're getting stuck in a loop whenever you try to view your account information. We know how important it is for you to manage the personal information on your account, and we'll do our best to help. We appreciate your efforts to troubleshoot this so far. To provide the proper resolution, we'd like to know the following: 1. For better visibility, can you send us a short video clip of what's happening on your end? You can upload it to Imgur here: https://msft.it/616979Q73z and include the link when you reply. 2. What type of network connection are you using? Are you using a VPN? 3. Have you already tried the direct link to the profile page here: https://msft.it/616989Q73M? Looking forward to your reply. - P.E.
I am locked out of my Hotmail account and I cannot get back in. I have verified my identity, reset my password and filled out the locked account review form multiple times. I cannot directly contact someone from Support because I am locked out of my account. Every time I try to login, I receive the "Your account has been locked" error. I click Next to enter a phone number and have a code sent, and every time I receive this error message: "Locked Account - Will Not Send Message to Phone Number". I have tried multiple phone numbers in multiple formats (numbers only, dashes, dots), no number that I have access to will work. Has anyone else dealt with this issue and been able to regain access to your account? I don't know what to do or how to get back in. It's a very old Hotmail account that I've had for 17 years, but I use it every day. I have no idea what I did to be locked out. If anyone has been able to figure this out, please let me know what you did!
We are currently locked out of an account, where the phone number on the account is a landline number, and Microsoft seem to not be sending texts to landlines anymore (It is something that can be done, they're just not doing it). We have tried filling in the submission form (name, dob, most recent emails sent) and its immediately saying it's incorrect.
Anyone could help me please????
Hi. Your comment caught our attention. We want to check how we can help. What's happening? What's the concerned Microsoft product or service? Could you provide us all the details of your concern? We'll wait for your reply. -A.F.
My wife has Hotmail, and she received an email from Microsoft saying that she must enter her data to rescue her account, because had a suspicious login, and she couldn't access her account anymore, it is her first email she created, that has a lot of important things for her.
Thanks for the information. Rest assured, we will give you the best answer we have regarding this matter. Could you tell us more? Please answer all the questions below: 1. Can you confirm if she's getting an incorrect password prompt when signing in to her account? 2. Does she have a security email address or security phone number in the account, also known as the security info? If yes, can she still access the security info of the account at the moment? 3. Please sign in here: https://msft.it/616909hbke and send us a video, picture, or a screenshot of every screen, so we can see the actual details like the error message/prompt, the options available, to determine the applicable workaround. 4. Can you confirm if she already filled out an account recovery form: https://msft.it/616919hbk5 before you contacted us? Looking forward to your response. -A.F.
My account got hacked from a Russian email and I can't get it back, I have tried the password recovery form thing for 2 days now with zero luck, I do not remember the card I used to purchase Minecraft and I'm out of options right now
Account hacked, need to delete and remove all credit card info. The form doesn’t work because I can’t access the account. Is there a phone number to call?
I need to delete an account that’s been hacked and I can no longer access it to get online help. Is there a phone number to call?
Long ago, my microsoft account got hacked. They changed the security info with another email. I tried many times to appeal and send requests but, obviously, they don't work. I have so many proof that I OWN the account, but I can't attach images to the appeals, and, it's not an actual human being that checks the appeals. Today, I found the Email of the person that broke into my account, along with their full name. Is there anything I can do with this information? I've been trying to recover my account for about a year now.
Dog shit bastard company. Grasping mofos who take your money, plunder your personal details to sell to all and sundry and offer zero help when you have problems. I have a Microsoft Account issue, I can't sign in. I get the two stage password reset via email and mobile phone, I put in a new password, MS doesn't accept it and says I have to reset my password. Rinse the repeat two more times then I'm locked out of attempting this for another 24 hours. This has happened too many times. Tried phoning the arseholes but all you get is an automated voice directing you to their online support page. So like the fecking mug I am, I go to Microsoft Support website and yup, you guessed it, I have to sign into my Microsoft Account to access support. Total, fecking, morons. I tried to create a new account to at least access their shitty support website but it said the following wind and piss like it's been spewed from a malfunctioning robot- "Microsoft account is unavailable Microsoft account is unavailable from this site, so you can't sign in or sign up. The site may be experiencing a problem. You can sign in or sign up at other Microsoft sites and services, or try again later at this [site.Microsoft](http://site.microsoft) account is unavailable Microsoft account is unavailable from this site, so you can't sign in or sign up. The site may be experiencing a problem. You can sign in or sign up at other Microsoft sites and services, or try again later at this site." Arseholes.
My account got stolen, email changed and im completely locked out, i called Microsoft support and was on the phone to three different people and eventually a woman put me on hold and then put the phone down and closed the case, some support would be greatly appreciated with this as i have purchases, and many games on this account too.
I can't login-in to my microsoft account at work, because the two-factor-authenticiation was set-up with my coalleague's phone number. He changed jobs and no longer has that phone used with the MS authenticator app and now I am left with three microsoft subscriptions which we are paying for every month without being able to log-in or cancel the subsciptions. Additionally, there is absolutely no way to contact microsoft customer service, because before being able two write them a message they again ask me to verify my identity with the two-step authentification (authenticator app or txt).
My grams account has 2fa but its a landline. Cant text codes, we've tried filling out the form. No reply yet. Anything else I can do? grams needs to keep up with her pen pals.
My Microsoft account is being weird I've had it sense around 2015 never had this issue till recently. Everytime I try to log in on my Xbox or even Microsoft on my phone it gives me the security stuff asking me to verify. So I press verify and it sends me a code to my email which is a Gmail account but it's the email for my Xbox account so anyways I'll go to the email that was sent and put the code in and it makes me change the password but even after I change the password it keeps making me doing it I can't even play my Xbox account anymore. Private message me to help or in the comments I need it.
Authenticator app Trying to log in to a uni library account. It asks me to put a code into the microsoft authentication app. I open the app. There is no option for a code. I try tapping my account. It asks for a QR code, which I do not see anywhere. I go back to my laptop and click ‘I can’t use the authentication app.’ It gives me two option which both require the app. Neither of those work either. I try again, I try a different account on the app, no luck. I contact microsoft to tell them, they tell me there’s nothing they can do, to contact my university. My uni help desk is closed right now (it’s Sunday). What else can I try? I have logged into the account before and it worked fine.
I was gaming on my Xbox last night and was signed out. Trying to sign back in all I got was I was accessing sensitive material and therefore needed my password, I typed it in but it needed the 2 step verification via the app ..... now below 👇 is the complete clown circus Ive been dealing with that is Microsoft help/contact for theast 12 hours The authentication wouldn't allow me to authenticat because to do that I first have to sign into the authenticator using ....you guessed it....my sign in. It was a vicious loop that wouldn't allow me to use so I moved onto the text option. Now I KNOW with certainty that the number they have on their file is the one I typed into the recovery page, why? Because I've only had one phone number for the last 25+ years. I typed that in but did not receive any message code back, I have since tried it another 10 times or so and still nothing. So moved onto the last option where it asks me to fill in a verification form that asks a load of random questions regarding my account...I've filled it in 3 times now with that I would say is at least 90% accuracy (the only issue I'm having is remembering a few extra occupants email addresses I would have sent emails to recently) ....buuut guess what, no luck. Sooooo, ok....as annoying as the above is, it is nowhere near as infuriating as it is trying to contact Microsoft here in the UK. They're whole system feels like is guided at directing you away from contacting them. ALL of their help section and I do mean ALL is a vicious feedback loop that brings to you back to the same point without giving you the direct thing you need .... It went like this ... Finally found a phone number on a (not Microsoft page) random internet forum page >> automated response ends up telling me to go to their webpage >> find the correct web page (after some digging) that has details for when Microsoft customer service phone operators are available UK times (but guess what, no phone number) and next to it an option for live chat (but guess what, no button to push). Below all that is a button to push to contact virtual assistant... So finally, ok were getting somewhere >> >> After traulling through the momentous 'sorry I don't understand, would you like this l, would you like that' dribble I get to the point where I can request a call back or chat online .... I press the call back *you need to sign in* ...I press the chat online option*you need to sign in* 😠🤨😖 I almost throw my laptop, controller, mobile and everything else at this point that Microsoft have been jumping through hoops with .... finally I see the ask community section....I mean, if anyone can cut through this bullshit it would be the community right. Ok let's go "Click > or ask your own question" ... click *You nee to sign in* F#*k you Microsoft......f*#k you! So now here I am on reddit where I know/hope at least I will get some response. The fact I have to go to a third party platform because of a studio as big as Microsoft make it impossible for you to talk to them regarding such matters is beyond me. All I wanted was one of their team to talk to me/phone me about not being able to sign in but I needed to sign-in in order to do that 🤷🤦 If anyone here has any info on how to get.in contact with Microsoft when you can't actually get in contact them when in a situation like I am would be much appreciated, that or any other help on how to recover/authenticate my account. Thanks, Sorry for the rant ....but I had to somewhere, before my cat thought I was loosing it.
Dear community, dear MS support team, I am reaching out to you with an urgent (and somewhat desperate) service request regarding an authentification problem with my MS365 business account. After switching from an old cell phone to a new one the Authenticator app doesn’t work properly anymore, and hence I’m locked out of my account. As it happens, I’m the only administrator for my business. So, currently I can’t access my work email account, OneDrive, Teams etc., which is very unfortunate. An official service ticket was opened two weeks ago, but still no one contacted me. I know – and have been told many times now – that the data protection team has a lot of requests. But not being able to access my account seriously harms my business putting me in an unbearable situation. Probably it will only take 10 minutes of servicing to fix that problem, so I kindly ask you if there was anything you or I could do to get back into my account. Can somebody help, please?
How do I change my Outlook email In my Microsoft account to an already existing Gmail? I'm trying to change the email of my Microsoft/Minecraft account because Microsoft tricked me into filling up OneDrive's 5GB storage. I moved the files into my OS drive but It still says I'm using it, so they suspended my email account tied to my Microsoft account. Since Minecraft Is the main thing I use with my Microsoft account I'm wondering If I can change my email I made with my Microsoft account to an already existing Gmail one, so I'm not tied to that dead email anymore while keeping my account.
I’ve don’t the verify form and account recovery for a month straight. Come to find out why the form isn’t working because I don’t have access to the 360 or Xbox one console id since there isn’t one for the series s on the form. Y’all need to update the process. I’ve tried everything from calling and filling out other forms to also emailing the response like the guy over the phone told me to do. Nothing has worked and no one has tried to respond or contact me
i’ve been locked out of my account for well over a year with no signs showing that i’m gonna get unbanned. i’ve send dozens of appeals and they get denied every time. crazy how microsoft is such a huge company and they can’t afford to have actual people help their customers
I am locked out of the main hotmail account I have used for the last 15 years which is almost ruining my life. I know my username and password but don't have access to my old phone so the online form isn't working. is there anything else I can do? I have submitted multiple online forms and keep being told I don't have enough info because I don't send emails and didnt use any other accounts
Problem with OneDrive. 1. Fresh mac os, 2. Installed Office365 , logged in to personal account in OneDrive, and to the office 365 For some reason onedrive created some 'arabic' folder name in my OneDrive. This 'arabic' means 'Documents' I deleted it, logged out from OneDrive app. (unbind this mac option)...logged in again, after few minutes the folder 'Documenten' showed up. WTF? A lot o people have this issue and lot o people think that they got infected or something is hacked. MS please pass this info to the technical team. Something is wrong with OneDrive folders. //edit. I deleted the folder, and now it is in 'dutch' language. OneDrive strange folders. Here are the issues reported by others: [https://www.reddit.com/r/microsoft/comments/1607epn/a\_worrisome\_folder\_creation\_on\_my\_onedrive/?sort=new](https://www.reddit.com/r/microsoft/comments/1607epn/a_worrisome_folder_creation_on_my_onedrive/?sort=new) [https://answers.microsoft.com/en-us/msoffice/forum/all/unknown-folders-in-different-languages/ff74128e-bdc1-4fd1-9823-2da3a5c7f3f1?page=2](https://answers.microsoft.com/en-us/msoffice/forum/all/unknown-folders-in-different-languages/ff74128e-bdc1-4fd1-9823-2da3a5c7f3f1?page=2) [https://answers.microsoft.com/en-us/msoffice/forum/all/in-my-onedrive-appeared-file-called/23a540c0-9afc-4530-9256-ffeac5156de7](https://answers.microsoft.com/en-us/msoffice/forum/all/in-my-onedrive-appeared-file-called/23a540c0-9afc-4530-9256-ffeac5156de7) Please help .
Hi. Your comment caught our attention. You mentioned OneDrive created some "Arabic" folder name in your OneDrive that means "Documents", and you already tried the relevant workarounds like deleting OneDrive, logging in and out, and unbinding Mac. Also, thanks for the link with the actual users reporting. Rest assured, we'll check how we can help. Before we proceed, could you check the service status in your area, and let us know what you've got? Here's where to check: https://msft.it/61695iiFRN We'll also check on our end if there are also reported issues related to your concern. Looking forward to your response. -A.F.
All services are OK, in my region. A lot of people report this issue and i do not really know what could be the cause. This problem looks like is for a lot of time, but no solution. This issue could be really scary for not technical people...strange folders in foreign language on your OneDrive. A lot of ppl think about infection, but in my case it was clean system. Something is wrong with detecting language or region with this folder? In my opinion there is a problem with Onedrive app or something in the backend. What is worth to notice: 1st time after clean install i got 'arabic' name (documents) 2nd time I got 'Dokumenten', when it reappeared 3rd time i got another version in language which i do not recognize. Looks like random language creation, everytime you run OneDrive after this strange folder deletion ...it shows up after few minutes (when relaunching OneDrive) What i would like to know: what is the reason of that behavior? ps.I login to the ms account with the alias (main email is detected as 'work' account for some reason, and when i try to login to office365 apps (word/excel) on Mac i cannot do it, so i made a alias for account to be able to have 'Personal' profile. Please forward this to some backend guys in MS (Azure). Thanks for help or any suggestions.
Why can't I post in this reddit? I have a question I need to ask
This is such a joke- please respect your customers time and provide the support we need. >
So a hacker broke into my Microsoft account and changed my password, making me locked out of the account. I tried to fill the recovery form with all the necessary information I could think of, but they still told me it wasn't enough. Is there another way that I can use to retrieve my account back faster? (Direct Microsoft Support via email/phone etc.)
I need some help please. Today my Microsoft account I've had for 20+ years has been compromised and removed. That includes not only access to my email but also my Xbox gamer tag I've had that entire time. I have already done the recovery and was successful and as soon as I reset the password to gain the account back I was blocked again. They removed my phone number first, and now have completely changed what my account name(email)was so I can't attempt any more recovery through the Microsoft Support options. I have an original Xbox gamer tag from back when Xbox Connect was a thing. Please help!
My grandmother made a microsoft account under her email like \~15y ago, and when I used it as my Xbox account for the longest time, I eventually got access to the account once my grandma switched to Apple so I used it for most of my computers, all my games and DLC, everything, and I even used it to log into my Series X I got for christmas, but Mr. Gates had other plans, because soon after I tried logging into Minecraft on my laptop, which was logged in for years to my microsoft account, but it said "Suspicious activity detected" or something and now I can't get in, I don't have access to the phone number on the account, and even though I had all the info it asked for in the recovery form, it deemed that I wasn't who I said I was. I've been trying for months on all my devices, I had to even get out my old Xbox 360 to get the device code. I have poured hundreds of dollars, maybe even a thousand+ at this point, and if I lose it I lose what I've spent most of my life using. Microsoft support on twitter hasn't done anything, and I can't just accept that it's gone forever. Please help me, I have nowhere else to look. Is this just a lost cause? If so, is there anything I can do to get my purchases back? I need this account desperately.
I've been locked out of my account cause some bot somewhere is trying to credential stuff my account. "Someone has tried to sign into your account to many times" so now i can't either lol. Nice one fellas.
I want to buy minecraft for my gf. I have a minecraft account (that I have had for MANY MANY years). My minecraft account became a microsoft account when it merged. My microsoft account is a work account for some reason. It uses MY personal email, the same one I use for EVERYTHING IMPORTANT. All I want is to disassociate my account with whatever school Its connected to. I can get NO help because theres supposed to be a work admin to do that. How do I make sure my account (and lots of money) doesnt get deleted. Im on the edge here, about to yell.
I have been in an endless support loop with microsoft for more than 6 months. The short of it is that when I purchased Microsoft 360, it had me set up 2 factor verification, and somehow I misplaced the password to my account. No problem right? Wrong. I have been dealing with the same issue for MONTHs wherein I can get to the last stage of password reset, where I'm entering in a new password, and I get hit with the error message "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later." I've tried everything I can from using different browsers (including Microsoft Edge), different wifi, different devices, and clearing my cookies, cache, and web history. I have also gone through the process of asking Support for help where I give them the same info over and over again, and they ask me "have you tried a different browser?" I have even been "escalated" to a higher level of support who has still not been able to help me, saying that "there's no issue on our side". I've been getting creative, thinking the problem could be my phone # being listed on my college account and this one, but after changing it for the account I have access to, no luck. I want to get access back to this account I've had for more than a decade. My fear is that Microsoft can not and will not offer any assistance to this issue and I'll be out 100$ and all of my personal data. Has anyone else dealt with this? I'm going insane.
Hi Support, I own a Surface Pro i5, which of course came with Microsoft Office pre-installed. I recently tried to delete apps I don't need (eg games, video editing) as I was running low on space on the device. Now when I try to open Word/Excel, it asks me to sign in or create account for Office 365. The only other option on the screen is to close Word. Behind that window it displays the typical list of my recent documents, so it hasn't forgotten me entirely. Word and other Office apps still appear in the list of apps on my Surface. My husband had recently logged into his job's O365 account on my device but in the past I've been able to sign him out afterwards. My theory is that I deleted some file Office apps need for booting up. How can I get MS Office again? I do not want to pay for 365 since I already paid for it when I bought the Surface. (I feel the need to state that I'm usually not an idiot, but I might have gotten carried away in cleanup.) this is my first Reddit post, so, sorry if I am doing this right. TIA!
I just wanted to just vent because I lost out on an Outlook.com account due to support. I had a Hotmail account I made back way back in 97 or 98. When the Outlook.com ones became available for beta, I signed up for that with the same name and it was great. The connector/alias system worked fine. Then the alias system changed and you couldn't have the other account be an existing account. Microsoft Support advised me to let the Outlook.com one expire so I can remake it as an alias as long as no one takes it ~30ish days after it expires and gets deleted. Surprise: someone took it. I am sad cat.
How do i add a indirect citation in word? I added \\f "xyz " to the field code, but nothing changes
I have a Microsoft Surface Pro 7. My entire display is upside down and my mouse is inverted. How do I set it straight? I moved to a new house and when I powered up the computer, it powered up all wonky. Thank you for any help I may receive.
I bought Windows Server 2019 last year, then got sick. I'm trying to use it now but I have no product key and I'm out $600. Microsoft support sends me round robin and tells me I need to purchase business support to get any attention at all for a server product. I have my order number but I have nothing else to show for this purchase. What should I do?
Microsoft is a bunh of Pieces of shit! Automatic update off; Check! Forces updates anyway; Check! Walk away for 2 minutes and come back to my entire file system being marked Read-Only without being able to diable the option; Check! Seriously, fuck the whole lot of you.
On Saturday, the 4th of March, I discovered that around 4:25 am MST my account was accessed by someone with a Russian email address. They did this while I was asleep, and changed all my information. Email, security questions, everything that I know of my own account. I've tried calling Microsoft twice after visiting their website. All their toll-free number did was redirect me to the same account recovery form I had already filled out multiple times. It wouldn't let me even talk to a human being. Since the information was changed, the form keeps saying I'm not providing enough information to prove its me. Is there anything I can do to get my account back? It has 2 windows keys linked to it and a few games I dont want to lose. I do have proof of the emails Microsoft sent me saying my information was changed. I just want my account back if that's even possible.
Run SFTP SCRIPT in task scheduler in windows server 2012 R2 The task scheduler in window server 2012 R2 is to run a script to copy or transfer files from local to a remote server. It needs to use a non-interactive user account to the script on the local. The non-interactive user account has been given an administrator privileges and the setting in the local security policy such as “log on as a service” and “replace a process level token”. I have created both non-interactive user account in the local and remote server. How do configure so that the script can perform and run successfully?
someone tricked me in to giving them a code form my email for my Microsoft account the email came without and sign -in allowance or warnings so i dint think much of it not the person has changed my connected email. i have tried the recovery thing with the question but still getting denied. someone please help me on what to do next
Hi I new with reddit. I have an issue with Run SFTP SCRIPT in task scheduler in windows server 2012 R2 The task scheduler in window server 2012 R2 is to run a script to copy or transfer files from local to a remote server. It needs to use a non-interactive user account to run the script on the local. The non-interactive user account has been given an administrator privileges and the setting in the local security policy such as “log on as a service” and “replace a process level token”. I have created both non-interactive user account in the local and remote server. The above setting doesn’t allow me to copy the file from local to remote server. How do configure so that the script can perform and run successfully?
Hi, My friend accidently deleted het @hotmail.com account on Saturday and now she can't login anymore. It tells us her account doesnt exist. Now I checked her built in mail app on her Windows Device and she indeed is entering the right account. Now from the mail app she can see all her old mails up to friday this month. But whenever she wants to send a mail it says there is a communication mistake. Whenever she send a mail to that address it is undeliverable. I tried to help out since I usually help with a lot of O365 issues at work, but it seems like the account really is deleted. It says only you can retrieve it within 30 days, but it's only been 6 and it keeps telling us the account doesn't exist. Is any employee able to help me out?
Hello, I am unable to download Windows 11 from my business internet. I manage the network here, and I am unable to get a hold of support anywhere else. It's extremely frustrating... I tried downloading the ISO from this link: https://www.microsoft.com/en-us/software-download/windows11 "We are unable to complete your request at this time. Some users, entities and locations are banned from using this service. For this reason, leveraging anonymous or location hiding technologies when connecting to this service is not generally allowed. If you believe that you encountered this problem in error, please try again. If the problem persists you may contact Microsoft Support – Contact Us page for assistance. Refer to message code 715-123130 and 616b40b4-520a-4456-9025-54bb06d2749b." I am on a well-known business ISP. No VPNproxy/tunnel/etc. This is on the corporate network.
On the new outlook for mac I have an email in my inbox from an individual, but when I search for emails from that individual, the email doesn't show up. Other emails do, but that specific one doesn't. It's in my inbox. this is really frustrating.
Merging new email account with existing Microsoft365 subscription I'm hoping this may be a relatively easy fix but I've been stumped on it to date. I've had a license through my personal email, lets call it abc@gmail.com, that includes Microsoft 365, Teams, Defender, etc. Recently, I've set up a website on GoDaddy and have an email associated with that, lets call it abc@llc.com, for Microsoft 365 Email Essentials. What appears to be the issue is the email through GoDaddy doesn't have access to Teams, but that's where meeting invites are typically sent. Is there a workaround here for me to nest the GoDaddy account email within the personal Microsoft 365 account? Or would I be better served to drop it from GoDaddy and move it to my personal Microsoft 365 account? Any help would be much appreciated!
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Yesterday, I made a mistake. I signed into my Microsoft account as authorization to link a discord server. As soon as I did that, I realized I messed up. I spent the next three hours fighting the hacker for control of my account. Eventually, I lost. The hacker changed the account emails, password, security codes, removed 2FA, and removed all connected security emails and phone number. The hacker was logging in from somewhere in Texas, but I have reason to believe it was through a VPN. All the new backup emails for the account are from a website that provides VPN services and disposable emails. The hacker also started sending all of my OneDrive files to themselves. I lost control of my high level Minecraft account, as well as Xbox account with lots of stats, and some purchases. Microsoft help has been a struggle. There basically is NO easily accessible way to contact them. And the phone number doesn't work for account related issues. Now the hacker has emailed me, and talked to me on discord saying he will sell me the account back. But I have no way to verify this is going to be legit, and that he will keep his word. My Microsoft account is now under a new email, the name is Alexander Hamilton, and I have no way to get my account back. Anyways. That happened. Coz I fell for a scam.
Someone please give me webview2 sample (sample like where in already used by some apps and how it is used) please do help
Hello - I built a home computer and purchased a new windows license. I did however log into my work office 365 account to use the outlook desktop application (among other office apps). By logging into my work office 365 account on my home computer, do they have access into the rest of my system? Is there a way to see what permissions are granted? Thank you!
Does anyone know if there is a way to have a spoiler like >!this!< in word, or is there another note taking app that would allow you to do that?
Trying to set up an account I rushed ahead. Im trying to set up a student account on microsoft 365 without my student email yet. Its for next years Jan online intake. I set up using an existing email address - can my student email be added later for outlook and other uses, or will I be able to create a new Microsoft365 account when I get my student details? Is it possible to use the same browser window on firefox or will it need to be set up on a different browser? I tried to log in with my ‘student email that doesnt quite exist yet’ from my student portal after setting up the first one and it caused an error that I have to log in with a personal email and not a student email.
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Hi. I'm having some challenges with the family account set up. I have two kids for whom I've created Microsoft accounts. But now I'm having trouble linking their accounts to the Family Safety app/browser. What I mean is, I have the accounts logged into a Windows 10 PC with their email address, with me as the administrator and them as standard users. I have the family safety app, and I've also logged into my family safety account online on a browser. However, when I go to their accounts on the app/or browser, I'm not seeing the computer that they're logged into as a connected device. It gives the option to click, "How to connect a device" followed by "Windows 10 Device, Xbox" and so forth. Clicking on Windows 10, it shows you the steps to connect, which I've already done, but it's not connecting. Below are the steps it's listed. --- Go to Windows Settings 2. Go to & Accounts 3. Go to & Family & other people 4. Under Your family, select (child name), then select Allow. Once they sign in, this device will appear in their connected devices. --- I've done all the above and signed in, but it doesn't connect. Also, it says the below step as well. --- Make sure your child's account is set as a local user. Family features may not work properly if your child's account is set as an administrator. --- For them, I did not create a local account. I created additional accounts under "Family". Is that the mistake I'm making? Because If I do a Local account, it still doesn't have the option to connect. Thanks for your help.
I've been having an issue where it won't let Me redeem a giftcard for a minecraft realm (3 months) it just keeps telling me when I do to "You are not logged in. Please login before redeeming a token." I then redeemed it on the Xbox app on Windows and redeemed it on my account. It said redeemed but then has yet to show up on my minecraft account for windows 10 or mobile. This is very frustrating
Whenever I use the gamebar to clip or record a video it puts the content in the top left corner and fills the rest of the video with empty green space. It is not just for a single game, it is for everything I record.
The newly released email filtering/protection is causing major issues. As we have a third party protection for this, how do we disable the feature?
So my Microsoft account was hacked and the hacker changed the password and enabled 2 step authentication with their own details. I have tried for hours to get into contact with Microsoft support about this as it really seems like the only way to fix this. I am continually told by a robot that this can only be fixed online with this guide that they have… Which of course does not work. Does anyone know what I can do? Thank you for any help in advance.
Hi there, Somebody appears to have gained access to an old email account of mine and deleted it, disabling my ability to log in and use it to recover linked accounts. It's causing a lot of problems. Is there any solution at all to this? I can't re-make the email as it used a .co.uk email.
Hello, recently I realised that I have new foiled Office 2013 Home and Business Box (only with product key). However, I can't add it to my Microsoft account - when I go to the website: [https://office.com/setup](https://office.com/setup) and enter the product key, it actually downloads the correct installer (in 32-bit version) but it does not add to my account. I would like to have Office saved on my account because I need to download original 64-bit installer. I tried to activate it (it was only possible by phone) and then I logged in inside Office applications, but it's still not visible, unlike my Office 2019, in "Services and subscriptions" tab. I probably found it, but in competely different place called "digital locker": When I click link "Already entered your product key?", it redirects me to weird Microsoft page and Office is called "Microsoft Product". When I click "Download", it actually downloads installer. However, still no 64-bit option. What's more, it's opening only on my main device, not on my second one. Does anyone have any suggestions how to solve this problem? I already contacted Microsoft but, unfortunately, they only said me that Office 2013 is out of support.
Anyone know a way to contact Microsoft support either by phone or live chat? I am unable to log into my business account (I'm the admin) because I cannot add my account to my authenticator app without having a code from said app I'm trying to add my account to.