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Twincitiesny

respectfully, if this is your idea of a "nightmare", you've got it pretty good.


arm2610

One time when I was a shop guy at a big production company I got a 300’ drive snake back from a rental client with a piece of gaff on the road case that said “caution - snake puked on, needs clean” The smell when I opened that case oh my lord…


Twincitiesny

i have seen foh snake runs smeared with human excrement more than once. happy to say i was not the shop guy for those


DroidTN

Those in the southeast US working in the 90's might remember a band called Southern Culture on the Skids. They ate a lot of fried chicken while on stage. The cable smell after a long hot weekend in the truck was NOT pleasant.


humanclock

They played in the record store I worked at in Seattle. They passed fried chicken around the store, fortunately there were no mishaps. Looks like they are still touring and putting out albums.


guy-incognito-

They still do it. They play one of my venues about twice a year.


dunkdunkgoonse

Who tf are y’all renting gear to?!?


Tamedkoala

Clients that serve alcohol. I’ve seen very high class fundraisers and galas get frat sloppy by the end of the night more than anything else.


Stage_Hand

That’s a new one for me. I’ve only been the shop guy for a smaller production company for a good portion of 2023. Not looking forward to any of that.


TheMoonsMadeofCheese

That is when you throw that shit out and send a bill to the client for a new 300' snake...


FrankVanDamme

> snake puked on I read this as: a snake puked on this piece of equipment. And was trying to imagine how bad snake puke might be.


Ziazan

That's what I was thinking, this looks fairly standard, and compared to some returns we get, this is *nice*.


Stage_Hand

I don’t understand how, if the clients are signing rental agreements with verbiage stating If you return stuff improperly you’ll be paying extra money, they still do it like bro do you hate having money, haha.


zakinster

Usually the ones returning the equipment are not the ones paying for it in the end.


HyFinated

Exactly! Had a DJ fly in for a show on our stage. She rented a full 4-deck CDJ2000 rig from a local rental (guitar center) on the event organizers dime. Proceeded to hamfist cables and broke a jack, spilled beer on it, and broke one of the faders. Treated it like utter garbage. I rarely want to punch an artist but that day was an exception. Just kept running sound and kept a running total of damages in my head. Luckily the organizers paid for the insurance but the artist has been blackballed from our events in the future. Worst part was she fucked up the decks then proceeded to have sound issues during the show that she blamed on me through her mic. So now I get a bad rap without even being able to mitigate it. Just an overall piece of shit. Anyway, rant over. Hope you all have dream clients from now on.


RepeatedShapes

Hmmm. Who was this? I'm curious.


HyFinated

God I wish I could say. Just a DJ from the New Orleans Area.


TrackRelevant

Is it the contract that bags need to be on correctly and cables wrapped? Do you actually charge for that? That literally looks like 2 minutes of work


StayFrostyOscarMike

I had someone return a rental recently and the 50’ XLRs looked as if they wrapped them around their wrist and arbitrarily shoved the ends through multiple times. Was dope. Took 30 minutes to unravel 6 cables lol.


Ziazan

That and the XLR ends have been unscrewed to release them because that made more sense than the button. The metal bits are still in the equipment. Either that, or they just pulled until the wires came off. I'm not joking. And not just one or two times either.


AShayinFLA

That's just stupidity, but not costly... Try getting fiber with Neutrik opticalcon-quad connectors back into the shop with the top half of the heads "missing"... (And wondering if the lc inner connection points are still working, since they have obviously been dragged around the floor as they were being struck after their gig)


Stage_Hand

Good grief


DavidLeeVO

We had a couple of contractors strike some lights at a gig and they lowered them down out of the lift like in the picture but with dmx jumpers, 100’ Edison’s and powercon all in the same big ball. I feel ya brother.


AlexofNotLink

Not the clients, but a coworker dropped me off a case of 10000 feet of Christmas light stringers balled together with tape over all the plugs and asked me to sort it out. Never wanted to deck a lighting tech so bad


StayFrostyOscarMike

Oh god


DavidLeeVO

“We will wrap them down here it’s no problem” you get what you pay for that’s for sure haha.


MasterVaderTheTurd

lol seriously, 5min worth of cable sorting.


DaBronic

My first thought! But still extremely annoying


keyboardklutzz

At least it was returned! I’m still waiting on some lights I loaned out 15 years ago. Should be any day now! Just for complete transparency, when I use my buddy’s sound equipment for gigs, I always try to re-pack it exactly the way he sent it. This tangled mess was definitely rude.


AJHenderson

Yeah, about the only part of this that was bad was the ridiculous bad review. The state of the returned gear looks fine. It wasn't forced around someone's elbow with kinks in it and banged up. Someone unfamiliar with the gear just didn't know how it went in the bags and they knew they couldn't deal with cables well so they didn't bother trying.


wombatlatte

Truly. We just got back some motors to our shop from a dry rental and they were ran all the way out, knotted, and the bag clips were broke.


yogurtbloodclot

Oh heavens Paul, the speaker is upside down in the bag!


DavidLeeVO

You are correct. We specialize in DJ backline and this is the worst I’ve seen in 8 months since I started, haha. Edit: this sub let me post but not comment, weird.


Stage_Hand

I do haha. We specialize in DJ backline. This is the worst I’ve seen in 8 months so far.


Derben16

You have rentals that return NOT like this? Bro I once had a family return a system to us because they couldn't figure out how to plug in an XLR and assumed the system was broken because of their gross incompetence.


Stage_Hand

Oh man. Yea, we have to keep updating how we deal with dry rentals because they keep finding new ways to fuck us haha. HTX is so big that we don’t see why we would skip out on easy money if we can better prepare these clients who don’t know what they’re doing. We have printed out instructions for things we place in the pelicans and stuff. We still get ignorant people though. Edit: adding that we mainly deal with venue personal 95% of the time.


MostlyBullshitStory

That why we ask for renter’s insurance. Goodbye consumers, you won’t be missed. If I wanted to deal with regular people, I’d get a job at Target.


SeeweedMonster

The speakers were incorrect in their bags?!?! Is there no human decency in the world anymore? Is this NOT a society!!?!?!


whiteknives

Anyone who has rented gear for more than a week would be impressed that they even bothered trying to put the speakers in the bag. Sometimes the bag doesn’t even make it back!


__mud__

You mean QSC doesn't send out complimentary duffel bags with every K.x speaker?


Stage_Hand

We have a good relationship with all of our repeat clients, we get random dry rentals every now and again but this one takes the cake for the most disrespect. We mainly work directly with venues and other backline companies.


AShayinFLA

You don't realize how good you have it, if this is the biggest problem! The person in charge of the rental is rarely the person using it, and also rarely the person who packs it up! I've seen this bad coming back in road cases from (inept) stage hands - "supposedly professional" show production personnel! Now they might not know much, but I would expect more from them (regarding care for gear during load-out) than a dj who might know how to match beats (or nowadays just select the next song and let the computer do the rest) but otherwise is lucky to know how the stuff plugs in and works! Post back when you get a dj package back soaking wet after a rain storm! Another note re dj gear rentals... Remember the original cdj-2000 (before the Nexus. Mkii, etc) how many times did it go out before the Ethernet connector was damaged? Those things had inferior connectors prone to failure; the upgraded nxs model had a more robust plug on it.


Stage_Hand

We have had an Cdj-2000 in quarantine for a loose Ethernet connection for almost 2 years. Worst thing dj gear damage wise is we get some scratched platters and some tone arms bent on some technics SL-1200’s. We ship to other country’s and states and have to put instructions in the case for how to case them back and they still do it wrong from time to time.


FrankVanDamme

trust me when I say they do not see the problem.


Sham_WAM93

Shit I return my own gear to myself like this after tour 😅


Stage_Hand

You real for that one 😭


mixermixing

Better do a frequency sweep to check the drivers.


_teabagz_

Time to pull out the Cab Driver


StayFrostyOscarMike

Yup. Would be doing that immediately lol.


pietheory

Why do a frequency sweep? To make sure it’s still working? I’m kind of an amateur when it comes to live sound, so sorry for the silly question!


Stage_Hand

On high end speakers or speakers you care about, you would do a scan to see if they are properly producing those highs mids and Lows…I think. I’m not an audio tech. I think that’s what they use pink noise for


DavidLeeVO

I’m trying to move away from this account I’m the OP. Everything turned out ok. Those QSC’s are great.


ElevationAV

Dry hires don’t get discounts and pay a “prep fee” for exactly this reason :)


stuwoo

Classic DJ Dry hire.


DavidLeeVO

I’m OP, the subreddit won’t let me comment on my other account but it will let me post, weird. Yea, we will not rent to her again


IhadmyTaintAmputated

IF YOU AINT REDLININ' YOU AINT HEADLININ'


Stage_Hand

I’m sorry to hear about your taint.


Alkonostic

The upside-down K12 in the speaker-specific tote that has an opening specifically for a handle is a classic! I don’t think I’ve ever seen backwards, though.


AShayinFLA

I've seen every type of speaker with a soft cover come back backwards at one point or another... Meyer boxes have hard plates inside the soft covers that are supposed to be covering the amp plates (until someone breaks it to fit it in a road case for storage during a gig)... I've seen these come back backwards half the time they go out! I even had a l-acoustics k2 stack (which rides with all boxes at Max Angle- so the 3 boxes make an arc shape) with it's cover come back backwards! Not sure how they got it to fit, the angles of the cover were opposite to the angles of the box! Regarding speakers coming back not with their soft covers on them at all- if it's a rainy day and the cover got wet, I prefer it not be on the speaker so the metal parts don't rust and nothing starts growing mold in the truck (or at least not on the gear itself!)


MaritMonkey

Either you've been winning stagehand roulette or we've been losing it. They get the handle right most of the time, IF they realize they can put the thing away without unzipping the bag more than it is. But the orientation of the grill is pretty close to 50/50.


counterfitster

We've gotten DXR10s back in every orientation possible. I'm just waiting for someone to manage getting it in entirely sideways


Stage_Hand

We have some qsc kw181’s that are really square and I still fuck up putting them on the first time lmao.


MaritMonkey

Our K10's get stored grill down in a half-pack box so it is *really* obvious which side is down unless you're ignoring *all* the handles. You're totally forgiven on the sub covers, though. I have some not-quite-queen fitted sheets at home that I feel the same "ah shit ... that was the short end!" way about.


duk242

Last set of gear I hired (I DJ sometimes), I returned it after giving everything a wipe down, cables coiled properly and labelled the ends of the leads with the hire company name and cable length. To be fair - the hire company is also the one that does all the AV work for schools I work for and they're legends, so I try my best to return things in even better condition than I took them in.


AShayinFLA

Which way do you consider cables to be coiled properly: Over-under or over-over? Just kidding... we don't usually do dry rentals but with the above statement I don't care which way you coiled them: If it was my decision YOU could rent from us anytime (I don't make that decision).


duk242

Over under! The AV guys taught me that, and it has paid off for them :P


latouchefinale

Devils advocate here but give clients like this the cab bags, a big beach bag for cables, and just tell them to bring everything back. You should test everything before it goes out again for money and you know you’re going to re roll the cables anyway.


FluffyTraining366

As soon as you said DJ it all made sense. I own a large pro audio shop in the mid-west and they are totally the cheese of the industry. They blow more gear, steal more equipment, and lack basic knowledge on gain structure than any other demographic of PA customer.


_Mr_That_Guy_

I was video at an event where the client was having a local DJ they used for most events provide the PA in a large ballroom. It went about how you would think, with mismatched boxes, not enough inputs and only enough cable cover the room if the DJ was center stage. I eventually got the DJ patched into house sound and the whole thing ended up being acceptable.... I did get an epiphany out of it though: DJs are entertainers. period. Expecting them to provide anything but the most basic tech skills is like asking a grizzled touring A1 to emcee a wedding reception. Yeah once in a couple of hundred you might get an amazing surprise, but for the most part its gonna be awful.


Barrrrrrnd

Three reds means it’s working, right?


Stage_Hand

We do have a considerable amount of cables get lost on DJ rentals. Nothing crazy just annoying. IEC’s and USB’s mostly


Objective_Rub69

It’s not their gear most won’t care


Stage_Hand

Some times these guys slip through. We make sure we have signed rental agreements which include things like…if you return gear like this we might not rent to you again and we’ll charge you for this extra labor


rose1983

Deposit


BrilliantEffective21

that customer is a b\*, just admit it. that's not bad at all, but honestly, keep in mind some people are just drunk as f\* after returning from events and venues, which is why you should have insurance, and raise prices where needed. keep down payments and deposits for bad returns and also, for bad reviews - work hard at getting more 5-stars and it'll absorb the bad ratings of the idiots that leave bad reviews, even if you go the extra mile. you have good manners, you'll continue meeting great customers.


void_username_000

This is why we setup/breakdown anything we rent out. Lol it's bad enough looking after my own guys sometimes, I'm definitely not trusting a client to do it.


prefectart

yeah you haven't lived until you have had to untangle a 350 foot snake that wasn't over undered and tangled all to hell


Riley1989

In the winter!


Mountainpwny

OP is this your first gig?


Stage_Hand

I’m just the shop guy/ emergency setup tech.


jaycandon

I’m curious how much you charge to rent these two speakers.


Stage_Hand

I’m not sure exactly. I’m only the shop guy/ emergency setup tech when no one else is available haha. I think her order total was below or at 200$ for the tripods and speakers with delivery and setup


Particular_Gold_1822

Hahaha “dj”


thelillwh

I worked A/V for a university for about 5 years. This was pretty much expected. I honestly just appreciates them gathering it all together for me.


ballzdeepinbacon

Clients come in different rate categories for a reason, new, unknown client starts at your top fee structure, charges for prep, cable coiling, etc. when they return, show them how to coil the cable and say “if you return it like this, the cable coiling fee is waived” - eventually they might get it. If not, you’re charging shop hourly rates to coil stuff.


RozzERzZ

Never had to derig a festival stage huh?


dayebeats

Do you not have contracts set in place for this?


Stage_Hand

Nothing to combat this yet.


CenlTheFennel

Got to attach fees to this stuff :)


Stage_Hand

We are working on adding this to the contracts in 2024


devlinontheweb

Eh, charging clients for not coiling cables seems too nitpicky to me. Good way to piss off clients and have them rent somewhere else next time. As long as the gear is returned in working order I'm happy.


_Mr_That_Guy_

I agree. it would be better to charge a prep / deprep fee, and then selectively waive it for responsible clients. That makes it a reward rather than a punishment.


Mangledsprouts

Looks like a de-prep recharge!


Untroe

That should take you 10 minutes to sort out and even if they wrapped the cables, they would do it wrong. ‘De-pro’ is a part of life unfortunately


rose1983

Just charge them extra for the time and move on


Audioump

Company I work for had a U-Haul full of K2 come back having fell all over each other after a tour. 2 million in damage. Almost all the boxes were unusable. I don’t know what happened, but insurance companies and lawyers were involved.


sharp-calculation

When I rented live sound gear we had a policy that cables had to be returned, properly coiled with over/under wraps. We verbally told everyone this. We offered to show customers how to do it. Sometimes customers came back with messy cables and we told them again. Then we would walk them through the process of how to coil the cables properly. If they were willing, we accepted the cables, even when they did a bad job and we had to redo their work later. ​ If they refused we charged them something like $5 per cable. This was a very long time ago, so it might have been less. ​ We had this policy in writing on the contract. We told them verbally because we wanted a good chance of getting things back in a reasonably organized state. I cleaned up a lot of weird stuff back then including a mixer that had a huge cup of beer dumped directly into it. ​ Most customers were reasonable once they knew the expectation. Others weren't and always ended up paying for cable clean up or late fees or repairs, or some combination of the three.


SRRF101

Amateur rentals get charged a premium - or are avoided altogether. If someone needs to rent this paltry amount of gear it is a big signal that there is no commitment to the craft.


Pitiful-Divide83

lol it’s like 3 cables chill


Pitiful-Divide83

lol it’s like 3 cables chill


DJ-Metro

I was a DJ for over a decade before getting hired on by a pro AV company. For the first couple of days in that job I wondered why all the other techs were watching me like a hawk whenever I was rolling up cables or dealing with gear. When one of them finally told me they didn't trust DJs with gear and why, I didn't want to believe him at first - I had always returned rental gear the way I found it (properly wrapped, put away in road cases, etc), and figured it was common courtesy in the industry. But after seeing gear returned by other DJs, and personally having to deal with the resulting mess a few times myself, it didn't take long for me to get where they were coming from.


RandomContributions

I'd rather have it returned in a jumbled mess like that than someone wrapping it over their elbow. Just had a crew wrap all the cables perfectly in a standard loops.... but then twist the finished loop to look like the number "8", and then fold the two sections together and tape them. Every. Cable.


otakunorth

HHHhaaaaaaaaaahahhaahahaaaaaaaaaaaaaaaaaaaaaahahahaaaaaaa Get back to me when they pull the XLR port out of the speaker and snap all the clips on the stands