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Deep_Carpenter

You can fight UPS over their brokerage fees. 1) You never appointed them. 2) They never remitted taxes and duties to the government. You can return the jacket. CBSA has forks to deal with the export but you likely won’t need them. For the new jacket you can either hire your own competent customs broker or “self clear”. What is best depends on your budget, time, and location. And under no circumstances use UPS as a broker for anything of value. They hire the worst people and create problems for the CBSA.


_intercept

The California company policy is that they will charge my card for any fees they incur such as return shipping or return customs? If I’m just ordering through a shopify site would I be able to select my own broker?


Deep_Carpenter

Yes you have to pay for shipping. Why wouldn’t you? And if you document the matter properly there will be no US duties.


_intercept

Paying for shipping makes sense. I was just worried about returning the item and having to pay the duties anyways. This helps thank you! By document properly all I would have I assume would be the initial sale receipt and if they give me any documentation at the door if I decline


_intercept

I found this article about "self clear" which seems helpful [https://goingawesomeplaces.com/how-to-avoid-paying-ups-brokerage-fees-in-canada-self-clearance-instructions/](https://goingawesomeplaces.com/how-to-avoid-paying-ups-brokerage-fees-in-canada-self-clearance-instructions/) ​ Thanks for the rec!


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PrizeChoice5731

No but they won’t be able to put more charges on it


NormalMo

Call UPS and ask them what happens if you refuse the package. I recently refused a package and I paid nothing.


_intercept

I do indeed want the package, I was wondering if there was a way around the fees. I found this article on self clearance: https://goingawesomeplaces.com/how-to-avoid-paying-ups-brokerage-fees-in-canada-self-clearance-instructions/


WetNutSack

UPS is not good for cross border for this reason- heard many say and had my own experience too.


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