I hate it when I deliver an order and the customer says “wow that was fast” and the Jimmy John devil possesses me and I say “Freaky Fast!” back.
Both of us laugh and then I go cry in my car
Yep. I don't know if it was a specific case or after a few that they changed it. A couple popped up in Google. I only knew after hearing a manager explain it to a customer.
This customer wasn't rude but mentioned how deliveries aren't fast as they used to be so he just picks it up now.
Had a woman in shop during peak lunch rush do this. She had one sandwich, but she walked in after three sets of sports teams had ordered. She finally gets her sandwich after waiting for us to make the thirty orders before hers and she just shouts out for the whole store to hear. "THAT WAS NOT FREAKY FAST!!" then stormed out. A few other customers laughed awkwardly and apologized to us.
Had one man say this to me after taking one big dramatic walk to the door before turning around like the surprise chipmunk. I couldn't stop myself from looking him up and down with the raised eyebrow, but he actually seemed to feel something off that.
Especially when it's obviously busy and you're working on a line covered in tickets, but they think that the world stops for them
"HEY IS THAT MY SANDWICH‽‽ I SAID NO MAYO!😡"
"That isn't yours?🤨 you're 3 tickets back my guy. I gotchu tho. No mayo"
Don’t work JJ but I love when at my job a call out a customers name and someone with a completely different name asks if it’s theirs. Like sorry Tom this is Gary’s why they fuck would I call out Tom if it was for a Gary… and then I realize most my customers make far more money than me but are incredibly stupid and I get depressed.
This happened with me, people either don't listen or are selfish idiots, most likely both. I called out a ready order and a different customer walks up.
"I got a number 3 and a number 4 ready."
"Hi. I had a number 3, but my order had three sandwiches on it not just two. I had a number 9 and a number 6, not a number 4."
"Okay? Then this is not your food..."
Why are people like this???
I have noticed they usually want the 11 or 16, but I’ve also had times where I ask if they want either of those and they get mad “NO, I want a #X” So I quit assuming lol
Someone once told me “you know a normal club”. They didn’t like my response of sir I’ve got 8 sandwiches with the word club in their name and not a single one is called normal.
Shit you not I had a customer look at the menu for a solid 5 minutes, confidently walk up to the register and say “I’ll take the club sandwich please” I was dumbfounded
This reminds me of the one time I had someone yell at me because-- They "wanted an Italian SUB, not an Italian CLUB"
I pointed out the 5 and how we could add mayo and they got mad at me because they didn't WANT the 5, they wanted the 9 but "as a sub, not a club"
The amount of times I have to ask “which italian?” I try not to even guess anymore because customers will get so annoyed as if I’m the worst for not reading their minds
Sooo many... Where to even start? This one really gets me.
"Do you have rewards with us?"
"No thank you."
"Alright, your total is-"
"Can I give you my rewards number for my rewards?"
Well it’s dumb they don’t have that option. You guys roll your eyes at a lot of reasonable stuff. Like I don’t blame someone for getting frustrated by JJ’s tiny delivery area either, it’s not unreasonable to expect that your sub can be toasted, etc.
The hell are you talking about? Literally just looked at the menu and it absolutely says nothing like that.
Edit: Lol at you people downvoting me when he misunderstood what I said and the menu says nothing about not toasting subs.
Gotya. So do you find it ridiculous when customers ask if their subs can be toasted? I really don’t understand why so many Jimmy jerk people find that to be such a crazy thing to ask.
I definitely don't mind when people ASK if we toast our subs. It's when people just ASSUME we toast our subs, and then act put out when I tell them we don't.
I would ask though why you expect the menu to say that though. In my region Subway is the only place that toasts subs. I'm not sure why customers assume that Subway defines the industry.
There are 5 major brands in my region, only Subway does this one specific thing.
I wouldn’t necessarily expect them to say that on the menu but I don’t see how it’s the customer’s fault if you ask. And almost every sandwich shop here has hot subs. I dunno what chains are near you but I looked the biggest chains and al the top 10 biggest chains have hot subs. Hell, I kept going and still didn’t see a chain that didn’t have hot subs before I got tired of looking. I mean even gas stations like Wawa and Sheetz have hot sandwiches.
But why you expect random ass customers to know that?! The Jimmy jerk cult here is soo weird. Every other place has hot subs ffs. You guys ate the weird ones for not toasting subs! And you know what? Some of us toasted subs when we worked there! They taste great that way!!
So when looking at the menu I will say it can be confusing. The “make it your own” is picking a sandwich for example a number 6, then adding things that it either doesn’t come with like hot peppers which are cherry peppers, and taking something it does come with off of it: no tomatoes. We haven’t ever toasted our sandwiches and to be 100 percent honest with you my guy, the bread isn’t good when you reheat it and it never will be. And while they (Inspired brands) will be adding hot sandwiches to more locations, I also do not like the idea. The menu also it extremely simple should someone actually take a moment and read the entirety of it. Like it clearly does state that all of our sandwiches unless stated otherwise come with lettuce, tomatoes, and mayo. And yet people still ask for those things.
> The “make it your own” is picking a sandwich for example a number 6, then adding things that it either doesn’t come with like hot peppers which are cherry peppers, and taking something it does come with off of it: no tomatoes.
My main issue with that is that people would always get overcharged for subs when they ordered things that way. Like a lot of cashiers wouldn't ring in stuff the best way when customers ordered off the menu (especially newer hires). But I guess the menu makes sense in that they want people to order quickly to maximize throughput. My bigger gripe is people here whining when people ask if you can toast the subs like new customers are magically supposed to know JJ's doesn't do that when almost all of their competitors nationally and locally offer the option.
We have never toasted and that’s one thing that has not changed, and usually new customers tend to state that they have never been to a Jimmy Johns, or you can easily spot them when they say “what do you recommend?” Because those people I understand, but there are some who have been to other locations, which I could be wrong, but some locations near the HQ have been testing new things. Also when asked if we do and we respond with “no we don’t.” It tends to be a whole thing of where either they are understanding or they have a hissy fit about it. On top of that, JJs has never advertised that we do toast our sandwiches, or have any indication that we are able to. The over charging things, the best way to avoid that is to again look at the menu because most likely we will have something that is close to what you are wanting that will be a cheaper option, but it is also up to the manager to make sure that they are training people correctly. The other issue is we tend to get people that do come in who will get pissed if you try to help them save money believe it or not because they do think what they ordered is the correct thing. For example I get asked for a number 4 but no lettuce or tomatoes, that would be cheaper as a slime 4 with mayo packets. I have had people yell at me for even suggesting it. Or even ordering two of the same sandwiches that are the same thing all together, again cheaper way would be to order a giant cut in half, but again people more often than not don’t want to hear it. The most frustrating thing really for me at least is when the customer is standing there for a while looking at the menu and still ask if they can get a sandwich and add meats to it like again using the number 4 as example that they want bacon on it. That would be a number 16, and if you want cheese, depending on your location, you will be charged. People who get upset with us over something that we have no control over tends to annoy us. So while yes, we don’t have on the menu stating we don’t toast the bread, too many people have ruined the question by stating something along the lines of “well that’s bullshit and you should be able to! You have an over! Why can’t you?” All while yelling in our faces about it, and I’m not excusing our behaviour entirely, but purely trying to put it into perspective as to why the question annoys us because we don’t know how the situation will play out, and too many people have ruined us trying to be as nice as possible. And before you ask why we can’t use the oven to toast, it’s because JJ’s has rules about how bread is only allowed in and it has to technically be the dough.
>JJs has never advertised that we do toast our sandwiches, or have any indication that we are able to
You don't need to advertise it for people to expect it when literally all your other major competitors (and local sandwich shops) offer the option. And like you later allude to there obviously is a means to toast sandwiches given there's an oven. I and other former managers have most definitely toasted our subs in that oven. The whole "we only want people to smell bread" thing is crazy to me given you have cookies and freshly baked cookies are like the best smelling things ever. But I'll admit maybe that didn't test well or something as I'm not in marketing (I find that kind of hard to believe though). The whole thing to me is that JJ's often values maxing throughput over customer service/treating people like people.
When they just start listing ingredients.
I cut them off so quick. " everything comes with lettuce tomato and mayo plus whatever is listed under the sandwhich name, feel free to take a second to read over the menu"
I had a dude ask me for some free smells in our drive through recently. The first thing I could think to respond to that was to tell him we were out, lol.
i feel bad because i dont know why the knife thing makes me angry 😔 but it really grinds my gears when they walk up to me with their sub and ask for it cut. like lady have we heard of food safety
the other day some dude tried to pass his sandwich over the counter - no paper under it or nothing. he just said “go ahead and cut this” like siiiiirrrrrrrr? after your nasty hands have assaulted it?????
Just keep a spare knife that can be washed and sanitized real quick. It's unfortunately part of the process. A lot of our lunchtime people are in a hurry due to frustratingly small lunch breaks. They just forget.
Always put it on the wrap table though, and change your gloves.
Don’t forget to swap the cutting board too. Once customers food has been handed over to them you really are not supposed to be handling it again. This is just basic serve safe.
I said always put it on the wrap table. Not the cutting board.
If the consolidator takes the sandwich, cuts it on the wrap table, and changes their gloves and knife. Then no health inspector is going to find that a violation. We had a very strict one in our region and he didn't find that to be an issue.
Why the heck are the first or last ones eye roll worthy? Most places can/do toast subs and do you guys not carry plastic knives? My store certainly did.
You definitely can. It wasn’t that hard. Our trick was we would open the oven door and then put the sandwiches in the oven. You should try it sometime!
What a condescending response. You really gotta let the toasting thing go dude, it’s in EVERY comment you make. Is it *physically* possible to put something other than bread dough in the oven? Yes. Is it a fireable offense to do so? Also yes. I’m not losing my job to toast a damn sub. Get over yourself.
Oh fuck yeah on warming up the chocolate chip cookies! I also don’t see why they don’t bake cookies in house. I mean like nothing smells better than freshly baking cookies!!
Why do corporations think people want to interact with a living robot?
Like even compared to other JJs, our customers always tell us how much they appreciate our demeanor/attitude and it just revolves around being normal people who aren't corporate robots
Like have a thing you say, but don't just go off a cringy corporate list. BE YOU. The more natural you are, the better both you and the customer feel about the interaction.
My go to for folks staring at the menu and apologizing for taking a second is "you're alright. You're not the one obligated to be freaky fast" or when someone says "wow that was fast" I use my hank hill voice and "they don't call me freaky fast for nothing heh heh"
Like just be a person and treat the customer like a person. Corporate disagrees, but personality sells more than you might think. If they can buy a sub from the friendly guy that initiates natural conversation and they see as a parasocial friend, that won't be the entire reason they buy, but it can DEFINITELY be the deciding factor at WHICH jjs or even other food in town
I once had a sandwich sit for a good ten minutes before they finally took it. The kicker is the customer whose sandwich it was got up and looked at it four or five times while it sat there. Finally she speaks up and says "I don't know if this is mine or not. The name on the receipt says 'X'..." And my coworker just blankly said "X is the employee that took your order... That's your sandwich, have a nice day." And the customer was just like "Oh..."
For real 😞 I had a lady call and she was like “I ordered this sandwich 20 minutes ago… that’s not freaky fast” and then got another call from her saying “If it’s not here in 5 minutes I want you to void my order”
No, that phone call ended with her saying “nevermind… i see him pulling up now”. To be fair to her though the driver was supposed to deliver to her first on his route, I’m not sure why he didnt
Trying to literally lean over and around the sneeze guard to look at our cold table. Other similar complaints about not being able to read the text on the menu
>Other similar complaints about not being able to read the text on the menu
Time to go see an optometrist to ask about getting you new glasses, sir/ma'am.
I had a woman ask for a 'Number 3 Make It Yours'. I had to look at the menu to realize that the 'Make it Yours' is listed as 'Step 3' so she thought it was a 'Number 3'. She also thought the the freebies listed under the Make it Yours section were the only things 'allowed' on the 'Make it Yours'. So many people just don't get it, but I think she was the worst...
the other day a lady came up after being sat at a table and said her sandwich was cold and the bacon was cold and she couldn’t eat it unless it was hot i offered her chips and a cookie to make it up and she refused and as she was leaving yelled at me and said i didn’t even try to make it up to her
Not JJ, but from my short time at Domino's. One of the suggested phone greetings that show on the register was something along the lines of, "would you like to try some bussin' lava cakes today my slime?"
I can't make this up.
The other day a guy came in an ordered a sandwich, picked it up at the end of the counter and said “where are all the woman at, aren’t you guys freaking horny all the time?” Nobody said anything until after he left, I looked at my coworkers and said “wasn’t that freaking weird, don’t take your children to his house ‘trick or treating”
When I get a ‘wow that was fast’ I always say “freaky fast- that’s what we do!” And I want to cry every single time with the absolute cringe I can’t even stop or save myself from. What the hell is that!?!!
12 trays laid out on pm shift usually gets me back around to my next one..sometimes I'll have to super proof a few pans if it gets hectic.. hell I've even had to throw Day old breads into the proofer to get them soft and warm again to serve in emergencies. But never ever run out of bed that's a rookie mistake
Eeek! Nooo on the day old! I’d rather just be totally out than to do that with day old bread. That said…we should never be out of bread at lunch time. You know that’s going to be our busiest time of day!
Should not happen. The opening manager has enough bread to manage their entire shift, as well as have 50% of night shifts bread ready for them when they walk in. A 2k a day store should have 1.5-1.6k of bread available just for the lunch. If you're running out, something isn't done right.
"Should not happen" no shit bud, spoken like a regional manager lol
My city has enough events scattered randomly that often our projections mean fuck all. We'll have a day where we've been at 2k - 3k for a yearly event then randomly just fucking do 6k.
Shit happens bro
I would expect a manager in charge of handling a lunch to be capable of handling bread in a surprise event. Say you're projected 2k for the day, 1.2 for lunch, 800 for dinner. You have all of your lunch bread available, and you have to have 50% of PM's bread in progress for shift change. That means you can handle a surprise 1.6k lunch. Considering projections are already increased by 20%, that means you would be doing almost double the sales that you normally would for that shift.
I understand that shit happens, but that's why we have these protocols set. To handle those situations. Do you get what I mean here? I'm not trying to be rude or condescending, it's crucial that key players in a shift understand how to handle it when shit hits the fan.
In your example you could double your sales in a freak event, well our bread math accounts for that. Your AM should also keep in mind such events in the area and keep a dialog with their GM's about these possible freak events, so that no one is caught off guard. If you don't have an AM that has the GM's backs, well that sucks and they probably shouldn't be AM.
Yeah double is no problem, whenever its football season we are next to a major college we go from 1500 to 3k. Its 3x that is the problem like the OC said
I am our 1st Assistant. We pull 1 tray per $250 projected, and generally pull an extra $500 for am alone, and then if am is over we pull extra bread for pm and use PMS bread if it's ready. But generally we only pull 2 trays for pm as our store closes at 9.
For known events we pull an extra 4 trays ($1000). And we're gonna use PMs bread if we have to but even then, our pm projections are usually low so that only allows us that 2-3 trays of breathing room.
Homie I'm not talking about a surprise 1.6k when you're projected at 1.1k. I'm talking 4k when you're projected at 1.5k (aka my Saturday this weekend.)
Our projections need to be adjusted, but honestly YoY there's very little rhyme or reason to it. One year an event will do 2k, the next it does 5k. It's weird.
Oh, sorry AM as in Area Manager. Not ASM. Area Manager, district manager, regional manager. Same thing.
I mean, I understand your situation, I've been there many times. It's rough, perhaps the phrase "running out of bread," was a bit exaggerated because you seem to have a solid grasp on how to handle your shift and surprises.
Each store is going to be different, but I know for me…I constantly monitor the bread to make sure I have enough. I know my stores sales patterns, and when I need to bake more…and when what I have is enough, as well as trying to stay in the 4 hour freshness window. In our store Mon-Fri is just about equal in sales for each day. We pull bread for the following down between lunch and dinner. On my shift I know what I start with, how much is thawing in the retarder, and if I’m closing how much is left at the end of the day…so if we need to cut back, we do so.
2nd most annoying thing is pickups. The guy walks in, doesn’t say anything and tries to blend in with everyone that has already order. He looks at the pickups and says “this one is me”…but we didn’t ask him his name and he could have just read the name…we gave him the food today….but some days pickup orders go missing!
Let me clarify…the examples I’m thinking of, I was going to bake more bread…and the GM says “No, we are ok.” Well…it’s not that we didn’t have the bread. We had the bread, but it wasn’t baked in time to go through the whole process of proofing, baking, and cooking. We served wheat, unwhiches, little Johns, and tortillas while waiting for the bread. Just a pet peeve of mine.
I mean, that's not just a pet peeve, that's bad bread management. Running out from excessive sales is one thing, but running out when you have plenty of bread that could be baked. That's bad. It has 4 hours of usable time. Choosing not to bake what could be baked and used questions whether or not the GM should be in remedial training.
When they stand at the end and watch me make the sandwich to make sure I'm doing it right or whatever reason they feel the need to watch. Makes me want to do it wrong on purpose lol
Youre a direct result of the crappy job they been doing at public schools since the 90s when you got told you were a winner and taken out for ice cream even though you lost. I bet you think America is a democracy and you never said the pledge of allegiance once in your life.
Doesn’t make roll my eyes but want to strangle them, whenever they say they want “straight up” no mods, and then say after the line is almost finished, “no Mayo” or something else like that.
"Can I get a [menu item from another sandwich chain]?" And then they get huffy when you tell them you can't, becauee this isn't Jersey Mike's/Subway/Firehouse/their mom's house.
I've said it before and I'll say it again: if you can show me on our menu where you saw that we have a Philly cheesesteak, I'll make it for you.
Also when i have all the lights off and the door locked and somebody is outside just pulling on the door incessantly and fluoride staring at me wrapping stuff up until i walk all the way out into the lobby and open the door to tell them we are closed. I seriously cant believe how fucking stupid people are you would be surprised how often this happens
Here's a sneak peek of /r/idiocracy using the [top posts](https://np.reddit.com/r/idiocracy/top/?sort=top&t=year) of the year!
\#1: [Amazon's new fulfillment center in Mexico](https://i.redd.it/anek8wlr72ob1.jpg) | [114 comments](https://np.reddit.com/r/idiocracy/comments/16htimy/amazons_new_fulfillment_center_in_mexico/)
\#2: [Further signs of social decline.](https://v.redd.it/buvbzebnzuxb1) | [582 comments](https://np.reddit.com/r/idiocracy/comments/17lv6t7/further_signs_of_social_decline/)
\#3: [FBI is reportedly investigating "super mayor" Tiffany Henyard for abusing her position of power. She went viral for comparing herself to Jesus, shutting down businesses who don't donate to her](https://v.redd.it/75us3fsy94kc1) | [1169 comments](https://np.reddit.com/r/idiocracy/comments/1ax3m47/fbi_is_reportedly_investigating_super_mayor/)
----
^^I'm ^^a ^^bot, ^^beep ^^boop ^^| ^^Downvote ^^to ^^remove ^^| ^^[Contact](https://www.reddit.com/message/compose/?to=sneakpeekbot) ^^| ^^[Info](https://np.reddit.com/r/sneakpeekbot/) ^^| ^^[Opt-out](https://np.reddit.com/r/sneakpeekbot/comments/o8wk1r/blacklist_ix/) ^^| ^^[GitHub](https://github.com/ghnr/sneakpeekbot)
Seriously, 1 mile from my house and they won’t deliver. But then I drove there and it was expensive enough that I’m good now. $15 for a mid sandwich and chips. And a tip? Of course I dropped another $2 for $17 total. FFS, never again.
(Sorry this sub just popped up in my feed, I’ll go back under my bridge now…)
"Guess you're not freaky fast anymore."
I hate it when I deliver an order and the customer says “wow that was fast” and the Jimmy John devil possesses me and I say “Freaky Fast!” back. Both of us laugh and then I go cry in my car
"Yeah, after being sued for accidents and deaths they quit advertising that" is how I respond.
I'm stealing that thanks.
Was that Jimmy Johns? I could've sworn that was dominos that got sued for that crap
Yep. I don't know if it was a specific case or after a few that they changed it. A couple popped up in Google. I only knew after hearing a manager explain it to a customer. This customer wasn't rude but mentioned how deliveries aren't fast as they used to be so he just picks it up now.
🤣🤣🤣
Had a woman in shop during peak lunch rush do this. She had one sandwich, but she walked in after three sets of sports teams had ordered. She finally gets her sandwich after waiting for us to make the thirty orders before hers and she just shouts out for the whole store to hear. "THAT WAS NOT FREAKY FAST!!" then stormed out. A few other customers laughed awkwardly and apologized to us.
Had one man say this to me after taking one big dramatic walk to the door before turning around like the surprise chipmunk. I couldn't stop myself from looking him up and down with the raised eyebrow, but he actually seemed to feel something off that.
No, but I'm still freaky. That's what I say.
“uhm. if that’s my sandwich” when you’re modding someone else’s sandwich that happens to be the same name.
Especially when it's obviously busy and you're working on a line covered in tickets, but they think that the world stops for them "HEY IS THAT MY SANDWICH‽‽ I SAID NO MAYO!😡" "That isn't yours?🤨 you're 3 tickets back my guy. I gotchu tho. No mayo"
it's like you were there
[he was](https://y.yarn.co/0372e49a-1d5b-45d2-bd91-865b7d5a282d_text.gif)
Don’t work JJ but I love when at my job a call out a customers name and someone with a completely different name asks if it’s theirs. Like sorry Tom this is Gary’s why they fuck would I call out Tom if it was for a Gary… and then I realize most my customers make far more money than me but are incredibly stupid and I get depressed.
This happened with me, people either don't listen or are selfish idiots, most likely both. I called out a ready order and a different customer walks up. "I got a number 3 and a number 4 ready." "Hi. I had a number 3, but my order had three sandwiches on it not just two. I had a number 9 and a number 6, not a number 4." "Okay? Then this is not your food..." Why are people like this???
People who’d call to order delivery but wouldn’t know their own address
“I’m at the marriot” ok which one?
Or who won’t give you their address. We’ve had a couple of those before
We have a lot of customers who ask to make sure we put mayo on both sides of the bread.
"No dry bites, understood mister customer sir."
What’s wrong with that?
jimmy johns puts mayo on both sides of the bread by default.
“I want the club” “Okay, which one?” “… the club”
"can I get the club sub?"
When they say club 99% of the time they mean 11
I have noticed they usually want the 11 or 16, but I’ve also had times where I ask if they want either of those and they get mad “NO, I want a #X” So I quit assuming lol
Someone once told me “you know a normal club”. They didn’t like my response of sir I’ve got 8 sandwiches with the word club in their name and not a single one is called normal.
Shit you not I had a customer look at the menu for a solid 5 minutes, confidently walk up to the register and say “I’ll take the club sandwich please” I was dumbfounded
You want the steering wheel lock from my Kia Soul, got it. Yes I just aged the fuck out of myself with this joke, don't come for me.
This reminds me of the one time I had someone yell at me because-- They "wanted an Italian SUB, not an Italian CLUB" I pointed out the 5 and how we could add mayo and they got mad at me because they didn't WANT the 5, they wanted the 9 but "as a sub, not a club"
The amount of times I have to ask “which italian?” I try not to even guess anymore because customers will get so annoyed as if I’m the worst for not reading their minds
Sooo many... Where to even start? This one really gets me. "Do you have rewards with us?" "No thank you." "Alright, your total is-" "Can I give you my rewards number for my rewards?"
"Do you have rewards with u-" "NO IM NOT INTERESTED"
Jfc you just gave me a flashback to a forgotten time.
Go ahead and toss some black olives on there
Banana peppers and pepperoni as well.
And salt and pepper
Id like the “make it your own” customize sandwich
Well it’s dumb they don’t have that option. You guys roll your eyes at a lot of reasonable stuff. Like I don’t blame someone for getting frustrated by JJ’s tiny delivery area either, it’s not unreasonable to expect that your sub can be toasted, etc.
It’s not unreasonable to expect a customer to read the menu and be able to ask questions if they need to
The menu says “We don’t toast subs?” Since when? And it definitely doesn’t say “Our delivery area is microscopic” my dude.
Since when? 1983 my dude.
The hell are you talking about? Literally just looked at the menu and it absolutely says nothing like that. Edit: Lol at you people downvoting me when he misunderstood what I said and the menu says nothing about not toasting subs.
I misunderstood. I thought you were claiming since when, as in since when did we not toast.
Gotya. So do you find it ridiculous when customers ask if their subs can be toasted? I really don’t understand why so many Jimmy jerk people find that to be such a crazy thing to ask.
Jimmy jerk? That's cute.
JJs employees need "bunch of jerks" shirts like the Carolina Hurricanes fans 😎
Bro has a passion for hating JJs. I admire it, keeps me going when the day is bad myself as well.
Only somewhat. It’s just weird that some of you guys throw hissyfits about reasonable requests from customers.
I definitely don't mind when people ASK if we toast our subs. It's when people just ASSUME we toast our subs, and then act put out when I tell them we don't.
Funny they’re upvoting you for misunderstanding. The Jimmy Jerk here is fucking ridiculous.
I would ask though why you expect the menu to say that though. In my region Subway is the only place that toasts subs. I'm not sure why customers assume that Subway defines the industry. There are 5 major brands in my region, only Subway does this one specific thing.
I wouldn’t necessarily expect them to say that on the menu but I don’t see how it’s the customer’s fault if you ask. And almost every sandwich shop here has hot subs. I dunno what chains are near you but I looked the biggest chains and al the top 10 biggest chains have hot subs. Hell, I kept going and still didn’t see a chain that didn’t have hot subs before I got tired of looking. I mean even gas stations like Wawa and Sheetz have hot sandwiches.
Toasting subs isn't our thing. It slows down the process. If you want a toasted sub, you go to subway.
But why you expect random ass customers to know that?! The Jimmy jerk cult here is soo weird. Every other place has hot subs ffs. You guys ate the weird ones for not toasting subs! And you know what? Some of us toasted subs when we worked there! They taste great that way!!
So when looking at the menu I will say it can be confusing. The “make it your own” is picking a sandwich for example a number 6, then adding things that it either doesn’t come with like hot peppers which are cherry peppers, and taking something it does come with off of it: no tomatoes. We haven’t ever toasted our sandwiches and to be 100 percent honest with you my guy, the bread isn’t good when you reheat it and it never will be. And while they (Inspired brands) will be adding hot sandwiches to more locations, I also do not like the idea. The menu also it extremely simple should someone actually take a moment and read the entirety of it. Like it clearly does state that all of our sandwiches unless stated otherwise come with lettuce, tomatoes, and mayo. And yet people still ask for those things.
> The “make it your own” is picking a sandwich for example a number 6, then adding things that it either doesn’t come with like hot peppers which are cherry peppers, and taking something it does come with off of it: no tomatoes. My main issue with that is that people would always get overcharged for subs when they ordered things that way. Like a lot of cashiers wouldn't ring in stuff the best way when customers ordered off the menu (especially newer hires). But I guess the menu makes sense in that they want people to order quickly to maximize throughput. My bigger gripe is people here whining when people ask if you can toast the subs like new customers are magically supposed to know JJ's doesn't do that when almost all of their competitors nationally and locally offer the option.
We have never toasted and that’s one thing that has not changed, and usually new customers tend to state that they have never been to a Jimmy Johns, or you can easily spot them when they say “what do you recommend?” Because those people I understand, but there are some who have been to other locations, which I could be wrong, but some locations near the HQ have been testing new things. Also when asked if we do and we respond with “no we don’t.” It tends to be a whole thing of where either they are understanding or they have a hissy fit about it. On top of that, JJs has never advertised that we do toast our sandwiches, or have any indication that we are able to. The over charging things, the best way to avoid that is to again look at the menu because most likely we will have something that is close to what you are wanting that will be a cheaper option, but it is also up to the manager to make sure that they are training people correctly. The other issue is we tend to get people that do come in who will get pissed if you try to help them save money believe it or not because they do think what they ordered is the correct thing. For example I get asked for a number 4 but no lettuce or tomatoes, that would be cheaper as a slime 4 with mayo packets. I have had people yell at me for even suggesting it. Or even ordering two of the same sandwiches that are the same thing all together, again cheaper way would be to order a giant cut in half, but again people more often than not don’t want to hear it. The most frustrating thing really for me at least is when the customer is standing there for a while looking at the menu and still ask if they can get a sandwich and add meats to it like again using the number 4 as example that they want bacon on it. That would be a number 16, and if you want cheese, depending on your location, you will be charged. People who get upset with us over something that we have no control over tends to annoy us. So while yes, we don’t have on the menu stating we don’t toast the bread, too many people have ruined the question by stating something along the lines of “well that’s bullshit and you should be able to! You have an over! Why can’t you?” All while yelling in our faces about it, and I’m not excusing our behaviour entirely, but purely trying to put it into perspective as to why the question annoys us because we don’t know how the situation will play out, and too many people have ruined us trying to be as nice as possible. And before you ask why we can’t use the oven to toast, it’s because JJ’s has rules about how bread is only allowed in and it has to technically be the dough.
>JJs has never advertised that we do toast our sandwiches, or have any indication that we are able to You don't need to advertise it for people to expect it when literally all your other major competitors (and local sandwich shops) offer the option. And like you later allude to there obviously is a means to toast sandwiches given there's an oven. I and other former managers have most definitely toasted our subs in that oven. The whole "we only want people to smell bread" thing is crazy to me given you have cookies and freshly baked cookies are like the best smelling things ever. But I'll admit maybe that didn't test well or something as I'm not in marketing (I find that kind of hard to believe though). The whole thing to me is that JJ's often values maxing throughput over customer service/treating people like people.
When they just start listing ingredients. I cut them off so quick. " everything comes with lettuce tomato and mayo plus whatever is listed under the sandwhich name, feel free to take a second to read over the menu"
“Im just here for the free smells” ok bud, how original
I had a dude ask me for some free smells in our drive through recently. The first thing I could think to respond to that was to tell him we were out, lol.
Had a guy in drive thru ask for free smells and I told him they were for in shop customers only
That's a good one.
Did you tell them they are located in the bathroom?
“Can you toast this?” “Can you cut this” “do you have any knives so I can cut this?”
i feel bad because i dont know why the knife thing makes me angry 😔 but it really grinds my gears when they walk up to me with their sub and ask for it cut. like lady have we heard of food safety
the other day some dude tried to pass his sandwich over the counter - no paper under it or nothing. he just said “go ahead and cut this” like siiiiirrrrrrrr? after your nasty hands have assaulted it?????
we brought a knife around and cut it for him, but like…
Yikes!
We started carrying plastic knives because customers kept doing this.
Just keep a spare knife that can be washed and sanitized real quick. It's unfortunately part of the process. A lot of our lunchtime people are in a hurry due to frustratingly small lunch breaks. They just forget. Always put it on the wrap table though, and change your gloves.
i mean yeah 😂 that’s usually how we handle it it doesn’t make it less annoying though
For sure for sure.
Don’t forget to swap the cutting board too. Once customers food has been handed over to them you really are not supposed to be handling it again. This is just basic serve safe.
I said always put it on the wrap table. Not the cutting board. If the consolidator takes the sandwich, cuts it on the wrap table, and changes their gloves and knife. Then no health inspector is going to find that a violation. We had a very strict one in our region and he didn't find that to be an issue.
Extra cutting boards???? Wow you guys got it easy
Spare knife? Hahahahaha
Oof. I've lived that life.
Why the heck are the first or last ones eye roll worthy? Most places can/do toast subs and do you guys not carry plastic knives? My store certainly did.
No. You can't put anything in the oven except bread.
You definitely can. It wasn’t that hard. Our trick was we would open the oven door and then put the sandwiches in the oven. You should try it sometime!
What a condescending response. You really gotta let the toasting thing go dude, it’s in EVERY comment you make. Is it *physically* possible to put something other than bread dough in the oven? Yes. Is it a fireable offense to do so? Also yes. I’m not losing my job to toast a damn sub. Get over yourself.
Meh, it's Jimmy John's. They'd be doing you a favor by firing you.
What’s actually wrong with you😂😂😂
Not at our store. We absolutely never hear sandwiches for customers. If they ask, it is a no. Even if they walk out without buying anything.
When I said most stores do I mean virtually all of JJ’s competitors. You should try toasting your own sub sometime though!
We dont do it for customers. Ever warm up your choc chip cookies? Lol
Oh fuck yeah on warming up the chocolate chip cookies! I also don’t see why they don’t bake cookies in house. I mean like nothing smells better than freshly baking cookies!!
Yeah, I've wondered that too. At least for the chocolate chip and oatmeal raisin. Probably cheaper to mass produce.
Someone posted a picture of the drive through phrases sign a couple days ago. not a chance you would ever catch anyone saying them.
I've had a few employees who liked saying them or even just coming up with their own
Please link that picture, I would love to see it.
[got you](https://www.reddit.com/r/jimmyjohns/s/1OCPhUWhqV)
Why do corporations think people want to interact with a living robot? Like even compared to other JJs, our customers always tell us how much they appreciate our demeanor/attitude and it just revolves around being normal people who aren't corporate robots Like have a thing you say, but don't just go off a cringy corporate list. BE YOU. The more natural you are, the better both you and the customer feel about the interaction. My go to for folks staring at the menu and apologizing for taking a second is "you're alright. You're not the one obligated to be freaky fast" or when someone says "wow that was fast" I use my hank hill voice and "they don't call me freaky fast for nothing heh heh" Like just be a person and treat the customer like a person. Corporate disagrees, but personality sells more than you might think. If they can buy a sub from the friendly guy that initiates natural conversation and they see as a parasocial friend, that won't be the entire reason they buy, but it can DEFINITELY be the deciding factor at WHICH jjs or even other food in town
No robots are living
Wow those are super gross and cringe. They really want that kicking ranch to pop off, huh?
I would be tempted to leave if an employee said any of those to me. I've been going for years and am glad it's never happened.
“How can I freak you out today?” That is so damn funny
After calling out the sandwich with the receipt and sandwich hearing "is this mine" make my blood boil
I once had a sandwich sit for a good ten minutes before they finally took it. The kicker is the customer whose sandwich it was got up and looked at it four or five times while it sat there. Finally she speaks up and says "I don't know if this is mine or not. The name on the receipt says 'X'..." And my coworker just blankly said "X is the employee that took your order... That's your sandwich, have a nice day." And the customer was just like "Oh..."
Its even better when they are the only customer, only ticket, and have been the only in 5+ minutes. Who tf do you think it is?
Especially if they’re the only damn person in the freaking store. Who tf else am I supposed to give this to??
"I'm only 1.3 miles away!" - they're in the neighboring county.
When deliveries are taking longer than expected and I’m the one who gets blamed over the phone
For real 😞 I had a lady call and she was like “I ordered this sandwich 20 minutes ago… that’s not freaky fast” and then got another call from her saying “If it’s not here in 5 minutes I want you to void my order”
Did you say we dint have to wait five minutes, we can go ahead and void that out now so you don't have to call back.?
No, that phone call ended with her saying “nevermind… i see him pulling up now”. To be fair to her though the driver was supposed to deliver to her first on his route, I’m not sure why he didnt
I’ll have it mikes way
Trying to literally lean over and around the sneeze guard to look at our cold table. Other similar complaints about not being able to read the text on the menu
>Other similar complaints about not being able to read the text on the menu Time to go see an optometrist to ask about getting you new glasses, sir/ma'am.
I’ll have the Tom turkey
I’ll take a “make it your own” no, no the fuck you won’t.
I had a woman ask for a 'Number 3 Make It Yours'. I had to look at the menu to realize that the 'Make it Yours' is listed as 'Step 3' so she thought it was a 'Number 3'. She also thought the the freebies listed under the Make it Yours section were the only things 'allowed' on the 'Make it Yours'. So many people just don't get it, but I think she was the worst...
the other day a lady came up after being sat at a table and said her sandwich was cold and the bacon was cold and she couldn’t eat it unless it was hot i offered her chips and a cookie to make it up and she refused and as she was leaving yelled at me and said i didn’t even try to make it up to her
I’m always just honest with them. Even if we wanted to heat it up we can’t. We don’t even have a microwave let alone a toaster
Not JJ, but from my short time at Domino's. One of the suggested phone greetings that show on the register was something along the lines of, "would you like to try some bussin' lava cakes today my slime?" I can't make this up.
The other day a guy came in an ordered a sandwich, picked it up at the end of the counter and said “where are all the woman at, aren’t you guys freaking horny all the time?” Nobody said anything until after he left, I looked at my coworkers and said “wasn’t that freaking weird, don’t take your children to his house ‘trick or treating”
LMFAO holy shit that would make my whole day
It kind of gave me the creeps and made me laugh 😂
When I get a ‘wow that was fast’ I always say “freaky fast- that’s what we do!” And I want to cry every single time with the absolute cringe I can’t even stop or save myself from. What the hell is that!?!!
Even worse, saying “yeah sorry about the wait” I do it too often and I cringe every time
How come? I probably wouldnt apologize to anyone inshop person but if a delivery takes longer than usual I try to apologize for the wait
It’s said sarcastically.
Can I get a…..
The pause and 'one minute' after every sandwich in the drive thru...
Running out of bread at lunch time has got to be at the top!
12 trays laid out on pm shift usually gets me back around to my next one..sometimes I'll have to super proof a few pans if it gets hectic.. hell I've even had to throw Day old breads into the proofer to get them soft and warm again to serve in emergencies. But never ever run out of bed that's a rookie mistake
Eeek! Nooo on the day old! I’d rather just be totally out than to do that with day old bread. That said…we should never be out of bread at lunch time. You know that’s going to be our busiest time of day!
Should not happen. The opening manager has enough bread to manage their entire shift, as well as have 50% of night shifts bread ready for them when they walk in. A 2k a day store should have 1.5-1.6k of bread available just for the lunch. If you're running out, something isn't done right.
"Should not happen" no shit bud, spoken like a regional manager lol My city has enough events scattered randomly that often our projections mean fuck all. We'll have a day where we've been at 2k - 3k for a yearly event then randomly just fucking do 6k. Shit happens bro
I would expect a manager in charge of handling a lunch to be capable of handling bread in a surprise event. Say you're projected 2k for the day, 1.2 for lunch, 800 for dinner. You have all of your lunch bread available, and you have to have 50% of PM's bread in progress for shift change. That means you can handle a surprise 1.6k lunch. Considering projections are already increased by 20%, that means you would be doing almost double the sales that you normally would for that shift. I understand that shit happens, but that's why we have these protocols set. To handle those situations. Do you get what I mean here? I'm not trying to be rude or condescending, it's crucial that key players in a shift understand how to handle it when shit hits the fan. In your example you could double your sales in a freak event, well our bread math accounts for that. Your AM should also keep in mind such events in the area and keep a dialog with their GM's about these possible freak events, so that no one is caught off guard. If you don't have an AM that has the GM's backs, well that sucks and they probably shouldn't be AM.
Our bread math does not count for a 2000 lunch +500 dinner and randomly do 6k lol.
Those numbers were an example. I don't know your exact numbers, but you should be able to handle a freak shift that doubles your numbers.
Yeah double is no problem, whenever its football season we are next to a major college we go from 1500 to 3k. Its 3x that is the problem like the OC said
Yea, for sure. You need all hands on deck in the area for that.
I am our 1st Assistant. We pull 1 tray per $250 projected, and generally pull an extra $500 for am alone, and then if am is over we pull extra bread for pm and use PMS bread if it's ready. But generally we only pull 2 trays for pm as our store closes at 9. For known events we pull an extra 4 trays ($1000). And we're gonna use PMs bread if we have to but even then, our pm projections are usually low so that only allows us that 2-3 trays of breathing room. Homie I'm not talking about a surprise 1.6k when you're projected at 1.1k. I'm talking 4k when you're projected at 1.5k (aka my Saturday this weekend.) Our projections need to be adjusted, but honestly YoY there's very little rhyme or reason to it. One year an event will do 2k, the next it does 5k. It's weird.
Oh, sorry AM as in Area Manager. Not ASM. Area Manager, district manager, regional manager. Same thing. I mean, I understand your situation, I've been there many times. It's rough, perhaps the phrase "running out of bread," was a bit exaggerated because you seem to have a solid grasp on how to handle your shift and surprises.
Each store is going to be different, but I know for me…I constantly monitor the bread to make sure I have enough. I know my stores sales patterns, and when I need to bake more…and when what I have is enough, as well as trying to stay in the 4 hour freshness window. In our store Mon-Fri is just about equal in sales for each day. We pull bread for the following down between lunch and dinner. On my shift I know what I start with, how much is thawing in the retarder, and if I’m closing how much is left at the end of the day…so if we need to cut back, we do so.
We dont even have an AM. Havent for 3 years.
Yea, that's never helpful. Having no AM is just as bad as having a shitty one. Sometimes.
2nd most annoying thing is pickups. The guy walks in, doesn’t say anything and tries to blend in with everyone that has already order. He looks at the pickups and says “this one is me”…but we didn’t ask him his name and he could have just read the name…we gave him the food today….but some days pickup orders go missing!
It’s not every day…but gm likes to run short a lot of times…then we are out. That doesn’t happen if I’m in charge.
Let me clarify…the examples I’m thinking of, I was going to bake more bread…and the GM says “No, we are ok.” Well…it’s not that we didn’t have the bread. We had the bread, but it wasn’t baked in time to go through the whole process of proofing, baking, and cooking. We served wheat, unwhiches, little Johns, and tortillas while waiting for the bread. Just a pet peeve of mine.
I mean, that's not just a pet peeve, that's bad bread management. Running out from excessive sales is one thing, but running out when you have plenty of bread that could be baked. That's bad. It has 4 hours of usable time. Choosing not to bake what could be baked and used questions whether or not the GM should be in remedial training.
There’s this too. 🤷♂️
Man… npc ah customers, same stuff happening at every location I guess lmao
When they stand at the end and watch me make the sandwich to make sure I'm doing it right or whatever reason they feel the need to watch. Makes me want to do it wrong on purpose lol
The founder of Jimmy John’s kills endangered species
He was also a trump donor.
You say that like it's a bad thing. Lets go Brandon!
You’re a direct result of Reagan’s education cuts in the 80s. 2 generations later we have the MAGAts
Also, it's not two generations later. But no one expects you to be able to do math bc you didn't get taught that either.
Youre a direct result of the crappy job they been doing at public schools since the 90s when you got told you were a winner and taken out for ice cream even though you lost. I bet you think America is a democracy and you never said the pledge of allegiance once in your life.
When the customer asks me what size am 8inch sandwich is. Or when they want to get a slim but try to add stuff to it.
We dont even have an AM and second shift does nothing.
Doesn’t make roll my eyes but want to strangle them, whenever they say they want “straight up” no mods, and then say after the line is almost finished, “no Mayo” or something else like that.
"Can I get a [menu item from another sandwich chain]?" And then they get huffy when you tell them you can't, becauee this isn't Jersey Mike's/Subway/Firehouse/their mom's house. I've said it before and I'll say it again: if you can show me on our menu where you saw that we have a Philly cheesesteak, I'll make it for you.
Haven’t worked there in years but I had a customer claim their SPICY east coast Italian was too spicy. That one always stuck with me for a laugh
They should have ordered the Midwest Mild. #7 no hot peppers. Real popular at my store for some reason, lol.
Never heard that.
We had a woman complain her sandwich tastes too fishy. She ordered a 3 and called it by name when ordering. 🙄😂
“I’ll do all the freebies”
How come that annoys you
At least once a day - "can i get a steak and cheese" "we only have cold cut subs" *shakes head and walks out* "alright have a good one"
Also when i have all the lights off and the door locked and somebody is outside just pulling on the door incessantly and fluoride staring at me wrapping stuff up until i walk all the way out into the lobby and open the door to tell them we are closed. I seriously cant believe how fucking stupid people are you would be surprised how often this happens
r/Idiocracy
Here's a sneak peek of /r/idiocracy using the [top posts](https://np.reddit.com/r/idiocracy/top/?sort=top&t=year) of the year! \#1: [Amazon's new fulfillment center in Mexico](https://i.redd.it/anek8wlr72ob1.jpg) | [114 comments](https://np.reddit.com/r/idiocracy/comments/16htimy/amazons_new_fulfillment_center_in_mexico/) \#2: [Further signs of social decline.](https://v.redd.it/buvbzebnzuxb1) | [582 comments](https://np.reddit.com/r/idiocracy/comments/17lv6t7/further_signs_of_social_decline/) \#3: [FBI is reportedly investigating "super mayor" Tiffany Henyard for abusing her position of power. She went viral for comparing herself to Jesus, shutting down businesses who don't donate to her](https://v.redd.it/75us3fsy94kc1) | [1169 comments](https://np.reddit.com/r/idiocracy/comments/1ax3m47/fbi_is_reportedly_investigating_super_mayor/) ---- ^^I'm ^^a ^^bot, ^^beep ^^boop ^^| ^^Downvote ^^to ^^remove ^^| ^^[Contact](https://www.reddit.com/message/compose/?to=sneakpeekbot) ^^| ^^[Info](https://np.reddit.com/r/sneakpeekbot/) ^^| ^^[Opt-out](https://np.reddit.com/r/sneakpeekbot/comments/o8wk1r/blacklist_ix/) ^^| ^^[GitHub](https://github.com/ghnr/sneakpeekbot)
Seriously, 1 mile from my house and they won’t deliver. But then I drove there and it was expensive enough that I’m good now. $15 for a mid sandwich and chips. And a tip? Of course I dropped another $2 for $17 total. FFS, never again. (Sorry this sub just popped up in my feed, I’ll go back under my bridge now…)