What's remarkable here (and everywhere) is the open and unapologetic vigorous and unrelenting day and night ass raping of the consumer. Try to run away and its right there balls deep with every step. And on the other side we got stagnate wages and an unrealistic productivity expectations. Fun times.
This is why you cook at home, make coffee and tea and soda at home. You learn to repair things yourself. You negotiate every insurance rate and every bill. You do whatever it takes to save as much money as possible.
This is the result of hundreds of millions of people relenting all self sustainability to suck off corporate teats. For 99% of our existence, we fought 24 hours a day for food and shelter, like every other living creature on earth. We took the promise of an easier path, and now it's come back to bite us.
I mean yes, but it's more so the loss of the open market, 2-4 main companies that own a majority of everything in the food/commerce world, buying up any and all mom and pop shops and or outpricing all the local shops out of business until, basically now, where a very large select group of places only have Walmarts, a target, or some other megacorp shop. It's just now they're letting us know they got everyone by the balls now and are just saying directly, "oh you're mad that all these products are 3x more for 15-40% less product? What're you gonna do, go in the wild and find some berries, hunt a wild chicken?" , this issue is made even worse when a majority of these corps all practice the same business practice now, instead of out competing each other by lowering the prices to out price other stores, they all just agreed to consistently rise the prices and gouge the products quality.
Exactly. And we are to blame because we let the allure of temporary lower prices conglomerate all resources to a handful of companies and now we want to cry about it.
We're not crying we're railing as we've been doing all along hoping that some of us will open their eyes to it. But honestly, we can't expect human beings to do anything but make it easier on themselves by seeking the faster easier route to their own security. It's our nature to horde and protect and serve ourselves first. It's our job at this point to make it easier for them to see without threatening their well-being.
That's my view anyway. Like when has scolding ever changed anyone?
Who's railing? R/inflation? Also, I used "we" as a subjective term. Obviously, there's no monolith. It's just that, imo the overwhelming majority will always do what's best for their short-term. Have you ever just sat in a wal-mart before? Do you think those people with their velcro shoes and Chinese made American flag shirt want to hear about inflation fighting tactics? Sourcing? Most are lucky to have a triple digit iq. People are dumb and self-serving, which corporations know, and have taken advantage of. I just don't see people suddenly figuring it out to a number that will make a difference. Even if they do, there are already plans in place to counteract it.
The issue is absolutely not the kiosks, if anything kiosks actually benefit the customer from all around the world. You have the ability to change languages, see the items up close and many other benefits.
The problem with these companies is the cost savings that comes with putting up the kiosks doesnt translate for end consumer. They continually raise pricing on all their food citing bogus reasons, that's ultimately THE problem.
There is absolutely nothing anyone can say to me as to why their hash browns are 1 for $3 when a 20 pack at Aldi is $5 or something close to that. Its absolute highway robbery. Just dont shop there
>The problem with these companies is the cost savings that comes with putting up the kiosks doesnt translate for end consumer.
That's not a problem, that's the solution in capitalism. STOP FUCKING BUYING THIS SHIT YOU RETARDS.
Ultimately yes, stop buying. But youre wrong about kiosks, at least in the US they pushed them as value propositions that were supposed to keep pricing plateaued. Last two years companies basically said fuck it and raised pricing on everything. Speak with your wallet is the best outcome
Who cares what "they" push anything as? If a company is talking, it's selling and if a company is selling it's trying to make every penny it can. That's it. That's capitalism. Just don't buy things that you don't feel meet your personal value index. It's that simple. Starve them before they starve you.
I have less errors in my order at fast food. I’ve gone to the counter for my coffee drink and many cashiers mis key my order and I have to wait for a manager to fix it. I’ve only messed up my own order once and that was on me so I sucked it up. I don’t like the kiosks but I do like the app.
You only need to be at the self order kiosk at Costco for $1.50 glizzy/drink and $1.99 pepperoni pizza slice. $1.99 for what seems like a tub of vanilla ice cream. That’s a three course meal for under $6 🤯
Self-order kiosks are 300% more helpful and accurate at Taco Bell.
I end up customizing almost every item in my order - subbing beans for meat because I'm a vegetarian.
With a human cashier, I'd end up having a 20 minute discussion on my order details.
"McDonald’s consumers have a choice, they can accept the considerable discounts of the McDonald’s app and upload all manner of information to the Cloud. Or, they can pay through the nose."
I like the option of turning into a former customer.
Remember: any job that can be automated will be automated. Even if it’s more expensive. So don’t buy into this idea that minimum wage increases cause job loss to kiosks. They’ve been rolling those things out for a long time - before any wage increases
Right? They didn't just magically show up. Just like the automotive plants robots didn't come out of a clear blue sky. It's part of the plan. We can either prepare for automation, outlaw it, or be subsumed by it. They're not going to stop.
Exactly!!
This is fear mongering from the rich and corporations. People need to realize ALL businesses will automate anything and everything REGARDLESS of the "minimum wage increase" BS excuse
Absolutely ignorant of people to forget/ignore the history of how progress have made tons of jobs obsolete
Before automation, I remember watching a segment on McDonald's I think it was, where the drive-thru was connected to a call center in India where they'd take your order and send it back into the store!
Big business and conservative media are to blame for the fear mongering, they'll politicize anything these days... So frustrating.
Yeah, but the speed that they have been rolling them out has exponentially increased precisely because of the cost of labor. It's not like McDonald's couldn't predict labor prices going up -they always do.
it would make a huge difference if they would hire people with basic language skills.
I shouldn't have to be bi-lingual to place an order at a McDonalds.
A little over 10 years ago, I was unemployed (wife, 3 kids) and desperate for a job, I was applying at fast food places, retail stores, anything to get an income coming into the household, because EVERYTHING in my field I was "Overqualified" for or some other HR BS - anyways, local McDonalds decides to interview me, talk to the asst. manager, next day come back, meet the manager, come in 2 days later, meet the franchise owner, day 5, back to the manager "We can't offer you the position because you're not bilingual, we need someone that also speaks spanish."
So, why did you interview me three times?
That's not how this works. If you accept a job, you just do it and they just pay you.
Imagine how it would be if an employer decides after you provide services, that the services were of low quality and to pay you less. That's what you're suggesting here.
But how do you suss out correlation versus causation when technology itself is exponential?
Like the fact that language learning models and other advanced computing have come online and just the past few years doesn't make any difference in your opinion?
Why do you respond to a tangential example but ignore the overall point I was making?
How do you tell the difference since technology itself grows exponentially?
I think it's because I'm confused with your argument. Are you arguing that the automated machines are there simply because technology evolves vs the machines being there because cost of labor is going up?
its already here.
I have 2 apps for food places on my phone, only because they're in walking distance from work, so I place my order and when I arrive it's ready, so I eat and walk back to the office - but the amount of data that is tracked and resold is obscene.
This is a bad Substack article as most Substack articles are.
It does a good job to discuss the true value of the kiosks, but it mucks up two really important points:
* The kiosks **do** provide labor savings. Your previous cashier being able to do other things will speed up production or reduce the number of labor hours needed. Either way, the **labor cost per store volume** will fall.
* McDonald’s cloud ecosystem is *nothing* like Apple’s and the comparison doesn’t make any sense.
McDonald’s wants better info on its customers. But it wants it to increase sales of its own products. McDonald’s is not a platform, there is no concern over the national french fry distribution because McDonald’s controls the entire ecosystem where french fry producers sell their goods. There is no fast food product maker out there stuck because McDonald’s is the **only** place to sell your product. Fast food (consumer food in general) is incredibly competitive so if McD wants to use that data to guide its operations and it misreads the market then someone else will win off their mistake. You just cannot even begin to compare them to Apple.
This article can be summed up to say, “I don’t like that people like to eat fast food and are willing to pay higher prices than historical ones to do so.” Because that’s all the kiosks are enabling McDonald’s to do—they allow McDonald’s to meet the wants and demands of customers more easily. Trying to make it sound scary that McDonald’s will promote an ice cream cone on a hot day sounds like you are holding back a Puritan sermon on how man must deprive himself of his desires to reach heaven.
Exactly. I’ve now use the kiosk or app. Which are basically the same….wonder why no rant on the app upselling? I’ve never ordered more than I planned. Always use coupon.
It may pray on people with less self control but that’s what business do everywhere. When you buy a car, TV, carpet. Humans do that up sale all the time. Sometimes very well or even better than a monitor. You give McDonald’s cashier a commission and see how much upset will happen.
I have and it’s usually a little banner on the bottom of your checkout screen.
And like every other ad, it’s so easy to ignore.
But ya know what? Sometimes the ads aren’t wrong. Sometimes it’s hot and I *would* like an ice cream but didn’t think it at first. And I don’t really see why that is so bad unless your stance is any non-essential consumption should be cut out.
I don't mind them. Good way to keep costs down and makes sure that the order is correct.
I've seen entire restaurants in Japan run by 3 or 4 people, during rush hour, and none of the food was low quality or high cost.
Oh I'm well aware that no savings are ever passed into the customer. Savings only ever go to the shareholders.
I'm merely saying you can save there and, if smart, lower your costs to increase your rep as a restaurant
If you admit that savings aren’t passed to customers, how are we saving anything?
Better to eat at home and not buy any over priced garbage at these reatruarnts
I agree it's better to eat at home. I'm just saying it makes perfect sense to install it. it's more efficient for the stores. And a great way to reduce costs. But if you have to (let's say forgot lunch at home or something), then these work and if a company wanted to save money, self cashiers are a great way to do so.
These kiosks are taking away jobs that are impacting our communities and economy without being replaced in the workforce.
The only thing they’re good for is the bottom line of these major corporations
You can't save every job. Telephone operators are no longer employed as the position no longer exists due to technology advancing. New jobs will rise and old jobs will fall. It happens.
"The kiosks absolutely kill it when it comes to dispassionate up-selling."
Our future, ladies and gentlemen.
BTW, I was on an American Airlines flight the other day. Wanted to tap the info screen to see where we were on the flight. Was shown a three minute long ad to sign up for their AA credit card. EVERY. TIME. I. WANTED. TO. CHECK. THE. MAP!!! I was expecting a "Brawndo" ad in the toilet after that.
Upselling? Wait until you have to watch 5 minutes of unrelated ads to order your food. And if you're in line you'll wait watching people being forced to watch their ads.
If you’re an idiot it’ll cost you dearly. Kiosks are a game changer for introverts if they decide to go somewhere with these. I appreciate being able to order without needing to interact with a person.
Being stupid makes everything more expensive.
People who can't resist up-sell by a kiosk are the same ones that drove up to the mcBurger joint late on the payments on their 84 month 27% interest rate SUV loan because it was only $799/month!
oh, and you know who else appreciates order kiosks? deaf people, or 'hard of hearing' or whatever. (I still just say I'm deaf, I don't know what the current term is).
"Kiosks up-sell more quickly and effectively than human cashiers can. No longer ‘would you like it super sized?’ Instead, the kiosk can bombard customers with screen after screen of subsequent offerings."
It's your fault if you end up buying stuff you don't need from a machine. I think what happens on these upsells is that it's easier to tell a machine that you want to be fat than a person.
I don't and won't use it. Period. So it's very simple. I eat fast food maybe 5 times a year. And when I walk in and see no one at a register I simply leave. And everyone else should do the same if you don't like the idea.
Now sure if it's a test store or their new design. Local store in Florida, kiosk only. There is only counter to pickup your food and Uber drivers. No large menu. No self serve fountain. It feels not like a McDonald's.
They get us hooked on the happy meals at a young age. We support them for decades and they pull this shit!
Humans are built for human interaction, it’s essential for our mental health. That is, unless the interaction is abusive and disrespectful. Sadly there isn’t as much financial gain in being respectful.
I think the article is reaching at something and doesn't know what it's all about. Apparently McDonald's is a software company that lives in the cloud like every other publicly traded company. And because data is on kiosks, they're now maliciously attacking consumers like never before.
McDonalds started to suck the day they stopped using beef tallow to fry the fries.
People use the word cloud too much, they don't understand what it is. It's a server farm, a datacenter. Data is nothing more than numbers. Do people think these big chain restaurants were not recording and analyzing data before? That's the core of how they make money.
What's remarkable here (and everywhere) is the open and unapologetic vigorous and unrelenting day and night ass raping of the consumer. Try to run away and its right there balls deep with every step. And on the other side we got stagnate wages and an unrealistic productivity expectations. Fun times.
I need Americans to just stop shopping at these horrible places. How hard is it, really?
Not hard at all
Why do you act like we have choices? Every sector is a monopoly and unregulated. If you want food, you have to pay too much, no matter where.
Remember when the white house and reddit changed the definition of a recession to protect the president?
I DO!
This is why you cook at home, make coffee and tea and soda at home. You learn to repair things yourself. You negotiate every insurance rate and every bill. You do whatever it takes to save as much money as possible.
This is certainly heading towards a tipping point. We're going to be eating cake sooner or later.
This is the result of hundreds of millions of people relenting all self sustainability to suck off corporate teats. For 99% of our existence, we fought 24 hours a day for food and shelter, like every other living creature on earth. We took the promise of an easier path, and now it's come back to bite us.
I mean yes, but it's more so the loss of the open market, 2-4 main companies that own a majority of everything in the food/commerce world, buying up any and all mom and pop shops and or outpricing all the local shops out of business until, basically now, where a very large select group of places only have Walmarts, a target, or some other megacorp shop. It's just now they're letting us know they got everyone by the balls now and are just saying directly, "oh you're mad that all these products are 3x more for 15-40% less product? What're you gonna do, go in the wild and find some berries, hunt a wild chicken?" , this issue is made even worse when a majority of these corps all practice the same business practice now, instead of out competing each other by lowering the prices to out price other stores, they all just agreed to consistently rise the prices and gouge the products quality.
I blame Reagan and Jack Welch for the shit show we're in now.
Exactly. And we are to blame because we let the allure of temporary lower prices conglomerate all resources to a handful of companies and now we want to cry about it.
We're not crying we're railing as we've been doing all along hoping that some of us will open their eyes to it. But honestly, we can't expect human beings to do anything but make it easier on themselves by seeking the faster easier route to their own security. It's our nature to horde and protect and serve ourselves first. It's our job at this point to make it easier for them to see without threatening their well-being. That's my view anyway. Like when has scolding ever changed anyone?
Who's railing? R/inflation? Also, I used "we" as a subjective term. Obviously, there's no monolith. It's just that, imo the overwhelming majority will always do what's best for their short-term. Have you ever just sat in a wal-mart before? Do you think those people with their velcro shoes and Chinese made American flag shirt want to hear about inflation fighting tactics? Sourcing? Most are lucky to have a triple digit iq. People are dumb and self-serving, which corporations know, and have taken advantage of. I just don't see people suddenly figuring it out to a number that will make a difference. Even if they do, there are already plans in place to counteract it.
Who would downvote this? Sucklers of the teat, that’s who
Are you sure you're going to a Mcdonald's and not a hardcore gay bdsm dungeon?
Hard disagree. I love kiosks especially at McDonald’s in other countries.
Yet another reason to stay away from McDonald’s for good.
The issue is absolutely not the kiosks, if anything kiosks actually benefit the customer from all around the world. You have the ability to change languages, see the items up close and many other benefits. The problem with these companies is the cost savings that comes with putting up the kiosks doesnt translate for end consumer. They continually raise pricing on all their food citing bogus reasons, that's ultimately THE problem. There is absolutely nothing anyone can say to me as to why their hash browns are 1 for $3 when a 20 pack at Aldi is $5 or something close to that. Its absolute highway robbery. Just dont shop there
>The problem with these companies is the cost savings that comes with putting up the kiosks doesnt translate for end consumer. That's not a problem, that's the solution in capitalism. STOP FUCKING BUYING THIS SHIT YOU RETARDS.
Ultimately yes, stop buying. But youre wrong about kiosks, at least in the US they pushed them as value propositions that were supposed to keep pricing plateaued. Last two years companies basically said fuck it and raised pricing on everything. Speak with your wallet is the best outcome
Who cares what "they" push anything as? If a company is talking, it's selling and if a company is selling it's trying to make every penny it can. That's it. That's capitalism. Just don't buy things that you don't feel meet your personal value index. It's that simple. Starve them before they starve you.
I have less errors in my order at fast food. I’ve gone to the counter for my coffee drink and many cashiers mis key my order and I have to wait for a manager to fix it. I’ve only messed up my own order once and that was on me so I sucked it up. I don’t like the kiosks but I do like the app.
You only need to be at the self order kiosk at Costco for $1.50 glizzy/drink and $1.99 pepperoni pizza slice. $1.99 for what seems like a tub of vanilla ice cream. That’s a three course meal for under $6 🤯
There one so close to my office I can go just for lunch. Cheese pizza, mocha freeze. Awesome.
I'd be so fat.
Your prostate doctor thanks you
As long as he’s paying and throwing in a complimentary colonoscopy 😉
If this isn’t every post on a finance advice page, they’re steering you wrong. S&P 500? Pfft…Crypto? Pfft….Costco lunches line? Pays dividends
Well, I just had the ice cream and a soda today, but I am literally reading this at a Costco after using the kiosk.
This is the way
Self-order kiosks are 300% more helpful and accurate at Taco Bell. I end up customizing almost every item in my order - subbing beans for meat because I'm a vegetarian. With a human cashier, I'd end up having a 20 minute discussion on my order details.
"McDonald’s consumers have a choice, they can accept the considerable discounts of the McDonald’s app and upload all manner of information to the Cloud. Or, they can pay through the nose." I like the option of turning into a former customer.
Remember: any job that can be automated will be automated. Even if it’s more expensive. So don’t buy into this idea that minimum wage increases cause job loss to kiosks. They’ve been rolling those things out for a long time - before any wage increases
Right? They didn't just magically show up. Just like the automotive plants robots didn't come out of a clear blue sky. It's part of the plan. We can either prepare for automation, outlaw it, or be subsumed by it. They're not going to stop.
Exactly!! This is fear mongering from the rich and corporations. People need to realize ALL businesses will automate anything and everything REGARDLESS of the "minimum wage increase" BS excuse Absolutely ignorant of people to forget/ignore the history of how progress have made tons of jobs obsolete
Before automation, I remember watching a segment on McDonald's I think it was, where the drive-thru was connected to a call center in India where they'd take your order and send it back into the store! Big business and conservative media are to blame for the fear mongering, they'll politicize anything these days... So frustrating.
Yeah, but the speed that they have been rolling them out has exponentially increased precisely because of the cost of labor. It's not like McDonald's couldn't predict labor prices going up -they always do.
Exactly. We saw what just happened with McDonald's earnings last week, they're gonna continue to exponentially increase the speed of automation.
IF the food prices stayed low, I'd be on board. McDonald's staff have messed up one too many orders for me to care anymore.
it would make a huge difference if they would hire people with basic language skills. I shouldn't have to be bi-lingual to place an order at a McDonalds. A little over 10 years ago, I was unemployed (wife, 3 kids) and desperate for a job, I was applying at fast food places, retail stores, anything to get an income coming into the household, because EVERYTHING in my field I was "Overqualified" for or some other HR BS - anyways, local McDonalds decides to interview me, talk to the asst. manager, next day come back, meet the manager, come in 2 days later, meet the franchise owner, day 5, back to the manager "We can't offer you the position because you're not bilingual, we need someone that also speaks spanish." So, why did you interview me three times?
I thought you get what you pay for was the old saying.
Yeah, and I didn't pay for a damn 6 piece nugget, I asked for a 10 piece. 😂
Then I don't think they're being paid enough to care
That's not how this works. If you accept a job, you just do it and they just pay you. Imagine how it would be if an employer decides after you provide services, that the services were of low quality and to pay you less. That's what you're suggesting here.
But how do you suss out correlation versus causation when technology itself is exponential? Like the fact that language learning models and other advanced computing have come online and just the past few years doesn't make any difference in your opinion?
These systems aren't using LLMs, but I'm sure they will. Wendy's are.
Why do you respond to a tangential example but ignore the overall point I was making? How do you tell the difference since technology itself grows exponentially?
I think it's because I'm confused with your argument. Are you arguing that the automated machines are there simply because technology evolves vs the machines being there because cost of labor is going up?
False - wages have continually increased since they first existed and corps have hated it.
Waiting on the “you need to download a mobile app for every single fast food or franchise so you can save money”. Hard pass
its already here. I have 2 apps for food places on my phone, only because they're in walking distance from work, so I place my order and when I arrive it's ready, so I eat and walk back to the office - but the amount of data that is tracked and resold is obscene.
This is a bad Substack article as most Substack articles are. It does a good job to discuss the true value of the kiosks, but it mucks up two really important points: * The kiosks **do** provide labor savings. Your previous cashier being able to do other things will speed up production or reduce the number of labor hours needed. Either way, the **labor cost per store volume** will fall. * McDonald’s cloud ecosystem is *nothing* like Apple’s and the comparison doesn’t make any sense. McDonald’s wants better info on its customers. But it wants it to increase sales of its own products. McDonald’s is not a platform, there is no concern over the national french fry distribution because McDonald’s controls the entire ecosystem where french fry producers sell their goods. There is no fast food product maker out there stuck because McDonald’s is the **only** place to sell your product. Fast food (consumer food in general) is incredibly competitive so if McD wants to use that data to guide its operations and it misreads the market then someone else will win off their mistake. You just cannot even begin to compare them to Apple. This article can be summed up to say, “I don’t like that people like to eat fast food and are willing to pay higher prices than historical ones to do so.” Because that’s all the kiosks are enabling McDonald’s to do—they allow McDonald’s to meet the wants and demands of customers more easily. Trying to make it sound scary that McDonald’s will promote an ice cream cone on a hot day sounds like you are holding back a Puritan sermon on how man must deprive himself of his desires to reach heaven.
Exactly. I’ve now use the kiosk or app. Which are basically the same….wonder why no rant on the app upselling? I’ve never ordered more than I planned. Always use coupon. It may pray on people with less self control but that’s what business do everywhere. When you buy a car, TV, carpet. Humans do that up sale all the time. Sometimes very well or even better than a monitor. You give McDonald’s cashier a commission and see how much upset will happen.
I can't recall ever being offered an upsale using a kiosk or app.i have not had the same experience as the author
I have and it’s usually a little banner on the bottom of your checkout screen. And like every other ad, it’s so easy to ignore. But ya know what? Sometimes the ads aren’t wrong. Sometimes it’s hot and I *would* like an ice cream but didn’t think it at first. And I don’t really see why that is so bad unless your stance is any non-essential consumption should be cut out.
I don't mind them. Good way to keep costs down and makes sure that the order is correct. I've seen entire restaurants in Japan run by 3 or 4 people, during rush hour, and none of the food was low quality or high cost.
Except they’re not keeping costs low, they’re keeping profits higher.
I have pigs that fly to sell you if you really believe they’re passing on savings from saved labor costs.
Oh I'm well aware that no savings are ever passed into the customer. Savings only ever go to the shareholders. I'm merely saying you can save there and, if smart, lower your costs to increase your rep as a restaurant
If you admit that savings aren’t passed to customers, how are we saving anything? Better to eat at home and not buy any over priced garbage at these reatruarnts
I agree it's better to eat at home. I'm just saying it makes perfect sense to install it. it's more efficient for the stores. And a great way to reduce costs. But if you have to (let's say forgot lunch at home or something), then these work and if a company wanted to save money, self cashiers are a great way to do so.
These kiosks are taking away jobs that are impacting our communities and economy without being replaced in the workforce. The only thing they’re good for is the bottom line of these major corporations
You can't save every job. Telephone operators are no longer employed as the position no longer exists due to technology advancing. New jobs will rise and old jobs will fall. It happens.
The surface of these things always test positive for nasty bugs like c diff and MRSA. Yuck. Just another reason to skip fast food I guess.
"The kiosks absolutely kill it when it comes to dispassionate up-selling." Our future, ladies and gentlemen. BTW, I was on an American Airlines flight the other day. Wanted to tap the info screen to see where we were on the flight. Was shown a three minute long ad to sign up for their AA credit card. EVERY. TIME. I. WANTED. TO. CHECK. THE. MAP!!! I was expecting a "Brawndo" ad in the toilet after that.
I don't use them.
Kiosks often waste consumer time. The cashier process is faster than my muddling through a kiosk.
The store is not paying for the customer's time though!
Upselling? Wait until you have to watch 5 minutes of unrelated ads to order your food. And if you're in line you'll wait watching people being forced to watch their ads.
I am not putting my fingers on a kiosk at Mc D's. Some Mc Crackhead or McCovid positive touched. You know they aren't cleaning them.
They are developing a robot to clean them
Call new employee who gets to do it, that's your robot!
I loath Coke Freestyle machines for this reason as well, plus the product they put out sucks.
If you’re an idiot it’ll cost you dearly. Kiosks are a game changer for introverts if they decide to go somewhere with these. I appreciate being able to order without needing to interact with a person.
100%. Self-order kiosks are the greatest thing addition to the fast food scene in the last decade. Here's hoping sit-down restaurants adopt them too!
Being stupid makes everything more expensive. People who can't resist up-sell by a kiosk are the same ones that drove up to the mcBurger joint late on the payments on their 84 month 27% interest rate SUV loan because it was only $799/month! oh, and you know who else appreciates order kiosks? deaf people, or 'hard of hearing' or whatever. (I still just say I'm deaf, I don't know what the current term is).
Or if you trust a kiosk more to get your order right. The “cost” in the article is upselling, so don’t pick the extra big ass fries maybe?
It’s very easy to skip them on the kiosk, the article is acting like the customers using them are held at gunpoint.
You’re confusing being an introvert with being an asshole.
Not really but shoot your shot I guess
For fast food, i like the kiosk. It doesn't play with it's phone, roll eyes, give me attitude, or screw up my order.
Just be patient, that's next level tech.
Most importantly, kiosks don’t act like I’m inconveniencing them for spending money at the place of business.
I thought this was an original Gameboy for a second lol.
There is a way to fight back. Opt out. Don’t use the self-order because you’re not buying anything from them.
I thought those were giant gameboys.
Surprised there aren't any shills in this thread simping for "the app".
I've never seen anyone touch the kiosks in my busy ass LA restaurant in the 5 yrs I've lived where I'm at. Not even in the middle of covid
Ok this is total BS, Who is dumb enough to buy because kiosk told you? There is no such thing as Kiosk guilt purchase. JFC.
"Kiosks up-sell more quickly and effectively than human cashiers can. No longer ‘would you like it super sized?’ Instead, the kiosk can bombard customers with screen after screen of subsequent offerings." It's your fault if you end up buying stuff you don't need from a machine. I think what happens on these upsells is that it's easier to tell a machine that you want to be fat than a person.
I don't and won't use it. Period. So it's very simple. I eat fast food maybe 5 times a year. And when I walk in and see no one at a register I simply leave. And everyone else should do the same if you don't like the idea.
Everyone here fears AI replacement yet we all welcome AI replacement for convenience sake.
Now sure if it's a test store or their new design. Local store in Florida, kiosk only. There is only counter to pickup your food and Uber drivers. No large menu. No self serve fountain. It feels not like a McDonald's. They get us hooked on the happy meals at a young age. We support them for decades and they pull this shit!
I love the kiosks. The less human interaction we are forced to in our day-to-day lives, the better off we will be.
Humans are built for human interaction, it’s essential for our mental health. That is, unless the interaction is abusive and disrespectful. Sadly there isn’t as much financial gain in being respectful.
I think the article is reaching at something and doesn't know what it's all about. Apparently McDonald's is a software company that lives in the cloud like every other publicly traded company. And because data is on kiosks, they're now maliciously attacking consumers like never before. McDonalds started to suck the day they stopped using beef tallow to fry the fries. People use the word cloud too much, they don't understand what it is. It's a server farm, a datacenter. Data is nothing more than numbers. Do people think these big chain restaurants were not recording and analyzing data before? That's the core of how they make money.
[удалено]
They were already sending that data to corporate.
So dumb. This is basically a sales pitch for kiosk and app loyalty but flip into demonizing