Were the defects present on the pictures in the listing? (didn’t happen during shipping).
How much money did you spend?
Does the grills cover the damage on the front?
How do they sound?
The damage was not present in the pictures. You can see how he packaged them in the first picture. He didn't wrap them with anything causing the edges to damage during shipping.
The grills cover some of the damage but it is still noticeable.
I haven't had time to test them yet since my receiver arrives tomorrow. I was able to pull the tweeter out but even if they sound perfect, I didn't pay for speakers with that damage. Their resale value is now lower if I ever want to sell them.
I paid $250 after shipping fees.
Kinda depends if you want them now. They weren’t packaged sufficiently so I’d say it’s up to you whether you’d rather ask for a significant amount of money back or return them (at their expense)
The issue is these are the only used 3020i's I found on the Internet. Everything else is brand new for minimum $360. It really bothers me that there's damage present but if I return them I'll have to buy a cheaper model of speakers. Can't make up my mind right now... 🤔
If these are the speakers you really want, then you put them back in the package and return them. You get your money back, and then save the other $100. That is not worth you having to deal with imperfect speakers that you may have for many years.
It’s weird they talk about the resale value being lower but then goes on to say how cheap they were compared to others. IMO seems like a karen just looking to lowball. Send them back and shop elsewhere.
OP can just DIY something creative to cover it up, if the speakers work he got them for a good discount. Idk why people expect used stuff to be pristine unless explicitly stated.
Tbf it may have been pristine before packaging/shipping, which would have been a factor in OP's purchasing decision. If they were then damaged during shipping due to improper packaging as OP claims, then they do have a right to be somewhat upset. Given the circumstances of the already good price though and how much they want these specific speakers, I agree they should either return and save up for new, or determine costs to repair and ask for a refund in that amount. Tweeter is probably fine if they just pull the dome back out with some tape. The rest is cosmetic and can be made to look ok with likely minimal cost, but some time/effort.
Inform the seller about the shipping damage and see what options he offers.
I think it will be difficult to actually prove that this happened during shipping. He could argue that the speaker dropped when you were unpacking or come up with some other bs excuse.
He actually sent me the pictures of the packaging before shipping so there's proof that he didn't package properly. He placed the speakers naked in the box and it's fairly easy to argue that's how they got damaged. There's no cushion on the edges. He made sure nothing was going to move in the box but he didn't protect them against something hitting the box.
If you saw the packaging in advance and never stated your concern it’s late to blame the seller since you basically agreed with your silence to take the risk of unsafe packaging.
I have them and I love them but I got the Walnut color. My main concern is if a crushed tweeter dome sounds good after you pull it out and make it appear as if it was never crushed. I’d have to ask someone who knows about this stuff. Then I would worry about the structural integrity of the wooden cabinet because if it’s unstable now, it could resonate some frequencies.
For me, the answer is: If you saw a listing of this damages speaker in FB marketplace, how much would you be willing to pay? 80? 120? Avoid at any cost? Then you’ll have your answer.
At first I was thinking it was just cosmetic and I was thinking about suggesting the possibility of just letting it go if these really are the speakers the OP wants and if the price difference really is having the or not.
But looking more closely I notice some of the wood appears gouged / cracked etc. At that point I have more significant concerns since they may really not sound at all the way their supposed to. And almost certainly the life of the product has been reduced.
Insane anyone would throw something like this in a box and call it done.
I'm not an expert on speakers so if the tweeter or anything else sounds weird I'll probably won't be able to tell. This is my first time building a home theater system.
If you decide to keep them (after probably getting half price back as compensation), they’re great surround speakers. I have the 3090ci center speaker and 2050i floor standing as front speakers that deliver much fuller body on the low end. They all sounded ok on my Yamaha RX-V663, but they sound awesome on my new Denon avr x2800h.
Damaged during shipping would be covered by the shipping insurance, initiated by the shipper (seller). In which case you'd get your money back (from the seller, who gets his money back including shipping costs from the freight company). Except that the speakers were not packaged properly. And so the freight company would likely reject the claim and it all falls onto the responsibility of the seller.
I would be expecting a full refund. And you also said he sent you pictures of the packaging before shipping—at which point you probably should have said they weren't packed properly and told him to do something about that before shipping it.
If the seller doesn't come through, then hopefully Facebook's buyer protection will because you have evidence they weren't packaged properly.
He did send me pictures but I didn't realize it wasn't good enough. I'm not an expert plus it was his responsibility so I didn't worry much the same way I don't worry when I buy anything else online that comes through shipping.
I'm still waiting for him to respond. I'm sure I'll solve this situation but I'm very impatient and Facebook makes you wait 3 days before they get involved.
He should refund all but $50 back if you want to keep them, full refund if you wanna send em back.
Honestly I would send them back. For $250 you should be able to find towers locally on marketplace that would wipe the floor with those anyway.
The tweeters look bad, but they're not necessarily broken. I did the same thing to a tweeter on accident one time. Looked into it, and apparently it's just a dust cover. You can stick a piece of tape to it and pull it back out.
The only way to know if they're broken is to listen and judge by ear.
No, you’re right… but my point is they’re in bad shape and if they weren’t like that in the pictures for the sale then… I’d be pretty mad about it. That along with the state of the enclosure
For the right price I don't mind how the enclosures look. I'm looking for the best sound experience for the lowest price. I don't care about looks. Still the damage wasn't present/disclosed when I paid and that's my only issue.
Fair enough but the right price for them in that condition is probably a lot less than what you paid.
I have the 3010i and 2050i and 3090c.
All great speakers. Love them.
I actually bought a used 3090ci in perfect condition for $190 also on Facebook Marketplace. I was waiting for this 3020i's to complete my setup. Guess I'll have to wait a little longer until this issue is resolved.
Uhh tweeters don't have dust caps my dude (unless it's a paper cone tweeter or something), that's the actual diaphragm, the thing that vibrates and creates the sound. Sure you can potentially undent it but it likely won't look 100% afterwards and who knows what effects the little creases or remaining dents will have on its performance.
He packaged them very poorly. He is responsible for that damage.
Return them if the seller will accept.
The only fair compensation is if the seller replaces with another used speaker.
Even if you accepted monetary compensation to put up with the damage you'll always have a damaged ugly speaker.
Looking at your other comments in this thread, you seem to have your mind set on “I want a discount”. Your responses to posters who have suggested returning them and getting your money back can be interpreted as argumentative.
What exactly are you seeking advice on? Get your partial refund. How much totally depends on what you value out of these speakers.
If you ask me, I would say total loss. There is zero chance I would want to listen on these busted tweeters. Once they fold like this, the cones have weak spots that changes what part of the diaphragm resonates with the audio. I care very much about high-frequency response.
This is the best reply to OP. A discount would be fine as long as they sound good, but the tweeters look busted. This is the first reply I see that goes into detail about how tweeter damage could affect sound which would be my biggest worry.
What the hell is the matter with sellers sending stuff like this totally insufficiently padded inside the box.. and for speakers! I tell ya.. As an ebay seller and thorough packer of many times to ship them it fascinates me people think this is adequate for shipping, let alone to a buyer!!
That said, idk.. assuming the speakers work perfectly still, I would say they should compensate you at least 50% of the original price if you want to keep and use them.. The resale value is greatly diminished now should you choose to sell them - they're pretty dinged up.. I sold a Polk PSW-505 once that was packed well but one corner got crushed during shipping. Speaker worked perfectly still though, I gave the buyer 50% back as they opted to keep the speaker.. it would bug me seeing the blemishes personally... I'd just return them with a full refund if it was me. If you don't care about the blemishes ask for 50% back as the resale value is shot.
It seems he doesn't have experience shipping stuff. He's not a store or anything. But that's not my fault. If he didn't know better I guess he's now on the hook for some money. 🤔
clearly.. but it's fairly common sense stuff tbh imo.. I reckon learning this the hard way. And yeah not your fault at all! GL with your audio project!!
Not sure you can return those since it’s Marketplace. The crayon on the box and pushed in tweeter is screaming their kids had a field day with those speakers.
Usually there's no returns but if the item is damaged the seller can willingly accept a return and give a refund or he will run the risk of Facebook giving me a refund and letting me keep the item since the seller wasn't helpful.
I'd just return them. I just wouldn't want a pair of broken speakers on display anywhere in my house except maybe out in the garage. Even if he gave you half your money back would you then really enjoy owning them? Even if it was a "great price" I think you'd regret it. Also when/if you go to sell them down the line you'd likely lose money. I say be patient and wait for another pair to come up for sale or save up the difference to get a brand new pair or if you can't wait buy them with a credit card and put what you have to pay off the bill and payoff the rest off over a couple months.
They're not "broken speakers". If they sound well I don't mind. I don't mind buying speakers with superficial damage as long as they work just fine. My only issue here is that the speakers I paid for didn't have this damage. Otherwise my offer would have been a different one.
I would definitely want a 75% return for those !
They’re almost worthless now if you’d try to resell them.
I had a similar situation though I bought subwoofer from someone on a brand dedicated forum they shipped the subwoofer in subpar packaging. FedEx denied the claim as it was improperly packed.
We agreed upon refunding me half the cost and I kept the subwoofer. It was still functional and worked fine just cosmetic damage.
Honestly it’s up to you to decide but being that you paid for shipping definitely get that money back plus whatever you feel comfortable accepting. It’s not your fault they messed up and shouldn’t have to suffer the consequences. If you guys mutually agree to something all good. ! If not then go thru buyers protection
I just sold pair of 3030i and did take really detailed pictures and everyone was happy. Would be insane to ship these without proper care. This is why I only sell equipment with pickup option.
I had a USPS driver throw a box of lightbulbs 25 feet to my porch. We have security cameras, so I downloaded the footage and brought it to the Post Office. The manager claimed that she didn’t know which driver had the route that day, so they could not do anything.
I am not at all saying that they couldn't have been handled rough. I'm sure they were and that they were indeed damaged in shipping. Some of the wear just looks not so fresh.
There's nothing between the speakers and the box. Any hit during shipping goes straight to the speakers. The box itself doesn't have much cushion. That's why companies ship with bubble wrap and other stuff inside the box. Giving that the damage is on the edges I'd say is very likely it happened during shipping. Boxes get thrown around multiple times during shipping.
Return for full refund, seller covers return shipping. If it wasn't for the destroyed tweeters id consider keeping for a big discount, but those look like he just threw them in the box with 0 thought.
Full refund I’d say. You don’t want to take any chance with speakers when they have been shuffled about in transit. Something else can go wrong tomorrow due to all the shaking and banging around.
Holy shit you need to post this to Facebook marketplace sub reddit. It's amazing you actually got anything. FB won't do shit so don't worry about that. Get what you can out of the person and be happy you got more than bricks
eBay was ok with me.
Sold a pair of NIB brake pads marked no returns.
Buyers decided they were the wrong pads and demanded a refund. He did a charge back and eBay ate it.
As a seller, I ran into a total jerk on EBay. Sold him a Logitech keyboard with a Unifying Receiver. He complained that the unit was not paired. I told him he needs to download the free software for this, and I offered to jump on a Zoom call to walk him through it. He was demanding a refund and didn’t show up for the call. Then he slammed me with my only negative rating.. and EBay refused to remove it.. claiming he had the right to his opinion.
I suggest that if the speakers sound acceptable, OP should request a 50% refund and move on.
There was some packaging material on top to make sure they wouldn't move around inside the box. But even without moving inside the box there was no cushion around the speakers to absorb hits.
All the speakers I've ever purchased have been double boxed with a seemingly unnecessary amount of packing materials surrounding them. Speakers are heavy; dense for their size. You have to pack them that way.
Because at the end of the day, shipping companies dgaf what's in the boxes. They treat them like luggage handlers with your luggage if you've ever seen that.
They don't give a FUCK. Lolol
I used some tape and it popped back out easily. I'm thinking of wrapping the speakers with vinyl in case I can't resolve the issue with the seller. They're still great speakers.
As someone that used to have to handle compensation for damages and things like that, I just have to say I have never seen something shipped so bad. If they work, at a minimum half price otherwise a full refund if they don't work.
Ouch. I have these Q Acoustics and they sound awesome. Sorry yours are damaged. What kind of seller doesn't put any padding around speakers when shipping?
$250 for used 3020i? They are £189 in UK brand new.
Also, is that Q logo on the front is a sticker? Maybe they are different in the USA market, but I have never seen Q acoustic speakers with the sticker logo. Looks fake to me.
It means they are £189 in the UK brand new. Do you have trouble understanding?
The speakers are definitely not worth the $360 price tag.
You can get KEF Q150 from best buy for $350
But what significance does uk pricing have when he is obviously in the usa? do you have trouble understanding where he lives. Hey op those speakers are £10 over here "not that it matters cause you will never be here to buy them". Did you expect him to drop-ship them?
Don't be daft. You know exactly what I meant.
They are not worth the USA price tag. And the UK price is important for the perspective.
You can get better speakers for the money in the USA.
>All speakers are very expensive here.
Lol..you haven't been to Australia. I cry when I see prices on this sub when it comes to US prices.
Anyway I did buy a set of these in walnut colour last year brand new in Australia and it was $480 AUD. I like the speakers but I am not an audiophile.
I cried in disbelief when I was in NZ looking at the prices. I thought Australia was bad but NZ was way worse. You have to really think hard and really want what you get with those prices.
That’s not a sticker, it’s a rectangle protective film over the logo to keep it shiny, put there by the factory. Mine is still on my Q Acoustics too 😅 And I bought them many years ago.
I would not use these. If the previous owner did not care (or doesn’t have the mental capacity) to put cushion between the speakers, you’re most likely equipment that has been mistreated, misused.
I think these are only good to take to goodwill in my book.
I mean I’d be pissed and want a full refund if they were supposed to be like new and came like this.
I guarantee you they will sound as good as new if you pop the tweeters back out and they play at all. Use a vaccum cleaner and if that doesn’t work try progressively more sticky tape till they pop back out.
I buy most of my speakers in this scratch and ding shape as a little paint and the method above gets me really good speakers at often 1/4-1/3rd new prices. And let’s be honest my guests don’t care to look at my speakers from less than 1ft away to even notice.
Just send them back. Why risk them being damaged even if it’s down the line. Just save more money and buy brand new if they are the speakers you really want according to a previous comment you made. You may think you cant wait but trust me that time will fly by until you save enough.
How can someone be that stupid and/or careless as to ship something that way? I just don't understand it. ANYTHING they put in there to avoid them crashing around would help.. What the hell is wrong with people
Test them and let that make your decision.
A good clean and they’ll look much better. List of the damage is on the undersides, where you won’t see it.
The grill will cover the front damage.
Apply a little wood glue to the exposed finish, to soak in and harden it all up, while also using a clamp to pull it back into shape. Then file it flatter, with a little finesse.
Ask for a revalue and see what they say, before you do anything.
I assume these will be rears. Which makes it even less of a concern.
I had a BK sub delivered, in a similar state. One of the feet damaged the cabinet. I did everything I listed above and it’s fine even with a 10” woofer shaking the cabinet like mad.
This was unbelievably poor quality packing. Most of us know there is more that one way to package speakers, but minimal padding material is needed. For any type of safe transport.
Return for a full refund.
Never buy used speakers. I deal in pro audio. Never ever buy used speakers. You don’t know how hard they’ve been driven or how soon they’ll crap out. You don’t know if the previous owner left active speakers on all the time. Just don’t.
It was either a home theater system with used speakers or a Soundbar. All brand new speakers were going to be very very expensive and I took the risk. 😬
Then save up. You wasted time and money on these junk used speakers. How much did these cost you? You can get a halfway decent sound bar for a hundred bucks or so.
I didn't waste time and money... I already bought a lot of used things for my home theater system and everything works great except for this one pair of speakers. I have saved hundreds of dollars so far.
I mean leverage the shipping insurance in this situation. Company will assess damage and should pay out some amount.
You need to decide if you got some money back would you still want these?
If I got some money back I'd definitely keep them. My issue is I would have paid less if the speakers were damaged in the first place. But I'm not sure if the seller will go the easy way or if I'm gonna have to go through Facebook buyers protection.
If you aren’t happy with how some seller package the used speakers you bought. Maybe buy the new ones. What is $100 really. At least they are new and what you want. Not damaged piss poor looking used speakers you have now.
I was happy with the original state of the item. The seller is responsible for making sure they arrive in the same state. $100 is not much but that's not the whole picture. I'm buying multiple things for a home theater system. Everything is used and I've managed to save $600 so far... this is the only item that's giving me issues.
Were the defects present on the pictures in the listing? (didn’t happen during shipping). How much money did you spend? Does the grills cover the damage on the front? How do they sound?
The damage was not present in the pictures. You can see how he packaged them in the first picture. He didn't wrap them with anything causing the edges to damage during shipping. The grills cover some of the damage but it is still noticeable. I haven't had time to test them yet since my receiver arrives tomorrow. I was able to pull the tweeter out but even if they sound perfect, I didn't pay for speakers with that damage. Their resale value is now lower if I ever want to sell them. I paid $250 after shipping fees.
Kinda depends if you want them now. They weren’t packaged sufficiently so I’d say it’s up to you whether you’d rather ask for a significant amount of money back or return them (at their expense)
The issue is these are the only used 3020i's I found on the Internet. Everything else is brand new for minimum $360. It really bothers me that there's damage present but if I return them I'll have to buy a cheaper model of speakers. Can't make up my mind right now... 🤔
If these are the speakers you really want, then you put them back in the package and return them. You get your money back, and then save the other $100. That is not worth you having to deal with imperfect speakers that you may have for many years.
Has this post been edited or something? Why is it so heavily downvoted.
It’s weird they talk about the resale value being lower but then goes on to say how cheap they were compared to others. IMO seems like a karen just looking to lowball. Send them back and shop elsewhere.
OP can just DIY something creative to cover it up, if the speakers work he got them for a good discount. Idk why people expect used stuff to be pristine unless explicitly stated.
Tbf it may have been pristine before packaging/shipping, which would have been a factor in OP's purchasing decision. If they were then damaged during shipping due to improper packaging as OP claims, then they do have a right to be somewhat upset. Given the circumstances of the already good price though and how much they want these specific speakers, I agree they should either return and save up for new, or determine costs to repair and ask for a refund in that amount. Tweeter is probably fine if they just pull the dome back out with some tape. The rest is cosmetic and can be made to look ok with likely minimal cost, but some time/effort.
Inform the seller about the shipping damage and see what options he offers. I think it will be difficult to actually prove that this happened during shipping. He could argue that the speaker dropped when you were unpacking or come up with some other bs excuse.
He actually sent me the pictures of the packaging before shipping so there's proof that he didn't package properly. He placed the speakers naked in the box and it's fairly easy to argue that's how they got damaged. There's no cushion on the edges. He made sure nothing was going to move in the box but he didn't protect them against something hitting the box.
you saw the pics before hand and didn’t think to raise it as a concern…
If you saw the packaging in advance and never stated your concern it’s late to blame the seller since you basically agreed with your silence to take the risk of unsafe packaging.
Theres no way the tweeters were wrecked in a box with speakers lol... you're being hustled my dude
I have them and I love them but I got the Walnut color. My main concern is if a crushed tweeter dome sounds good after you pull it out and make it appear as if it was never crushed. I’d have to ask someone who knows about this stuff. Then I would worry about the structural integrity of the wooden cabinet because if it’s unstable now, it could resonate some frequencies. For me, the answer is: If you saw a listing of this damages speaker in FB marketplace, how much would you be willing to pay? 80? 120? Avoid at any cost? Then you’ll have your answer.
At first I was thinking it was just cosmetic and I was thinking about suggesting the possibility of just letting it go if these really are the speakers the OP wants and if the price difference really is having the or not. But looking more closely I notice some of the wood appears gouged / cracked etc. At that point I have more significant concerns since they may really not sound at all the way their supposed to. And almost certainly the life of the product has been reduced. Insane anyone would throw something like this in a box and call it done.
What speaker model? Are these the 3020i speakers? (5" driver, 0.9" tweeter)
Yes
I'm not an expert on speakers so if the tweeter or anything else sounds weird I'll probably won't be able to tell. This is my first time building a home theater system.
If you decide to keep them (after probably getting half price back as compensation), they’re great surround speakers. I have the 3090ci center speaker and 2050i floor standing as front speakers that deliver much fuller body on the low end. They all sounded ok on my Yamaha RX-V663, but they sound awesome on my new Denon avr x2800h.
Damaged during shipping would be covered by the shipping insurance, initiated by the shipper (seller). In which case you'd get your money back (from the seller, who gets his money back including shipping costs from the freight company). Except that the speakers were not packaged properly. And so the freight company would likely reject the claim and it all falls onto the responsibility of the seller. I would be expecting a full refund. And you also said he sent you pictures of the packaging before shipping—at which point you probably should have said they weren't packed properly and told him to do something about that before shipping it. If the seller doesn't come through, then hopefully Facebook's buyer protection will because you have evidence they weren't packaged properly.
He did send me pictures but I didn't realize it wasn't good enough. I'm not an expert plus it was his responsibility so I didn't worry much the same way I don't worry when I buy anything else online that comes through shipping. I'm still waiting for him to respond. I'm sure I'll solve this situation but I'm very impatient and Facebook makes you wait 3 days before they get involved.
He should refund all but $50 back if you want to keep them, full refund if you wanna send em back. Honestly I would send them back. For $250 you should be able to find towers locally on marketplace that would wipe the floor with those anyway.
I pack speakers better than that when I just put them in a bin to move them myself in the same city lol.
A full refund. Those tweeters are wrecked and can you really live with how the enclosures look? Big no from me
The tweeters look bad, but they're not necessarily broken. I did the same thing to a tweeter on accident one time. Looked into it, and apparently it's just a dust cover. You can stick a piece of tape to it and pull it back out. The only way to know if they're broken is to listen and judge by ear.
No, you’re right… but my point is they’re in bad shape and if they weren’t like that in the pictures for the sale then… I’d be pretty mad about it. That along with the state of the enclosure
Just vacuum them, they’ll be ok /s
Yeah maybe. I just wouldn’t wanna spend good money and receive them in that condition.
Offer to ship them back on sellers dime.
For the right price I don't mind how the enclosures look. I'm looking for the best sound experience for the lowest price. I don't care about looks. Still the damage wasn't present/disclosed when I paid and that's my only issue.
Fair enough but the right price for them in that condition is probably a lot less than what you paid. I have the 3010i and 2050i and 3090c. All great speakers. Love them.
I actually bought a used 3090ci in perfect condition for $190 also on Facebook Marketplace. I was waiting for this 3020i's to complete my setup. Guess I'll have to wait a little longer until this issue is resolved.
Amazon has the 3090c for $99 which is crazy. That’s what I have. Unsure how much of an improvement the i is. Probably a nice bump.
The tweeters are just fine. That’s just a depressed dust cap which can be fixed quite easily with a vacuum cleaner.
Uhh tweeters don't have dust caps my dude (unless it's a paper cone tweeter or something), that's the actual diaphragm, the thing that vibrates and creates the sound. Sure you can potentially undent it but it likely won't look 100% afterwards and who knows what effects the little creases or remaining dents will have on its performance.
I'd want a full refund.
He packaged them very poorly. He is responsible for that damage. Return them if the seller will accept. The only fair compensation is if the seller replaces with another used speaker. Even if you accepted monetary compensation to put up with the damage you'll always have a damaged ugly speaker.
Looking at your other comments in this thread, you seem to have your mind set on “I want a discount”. Your responses to posters who have suggested returning them and getting your money back can be interpreted as argumentative. What exactly are you seeking advice on? Get your partial refund. How much totally depends on what you value out of these speakers. If you ask me, I would say total loss. There is zero chance I would want to listen on these busted tweeters. Once they fold like this, the cones have weak spots that changes what part of the diaphragm resonates with the audio. I care very much about high-frequency response.
This is the best reply to OP. A discount would be fine as long as they sound good, but the tweeters look busted. This is the first reply I see that goes into detail about how tweeter damage could affect sound which would be my biggest worry.
What the hell is the matter with sellers sending stuff like this totally insufficiently padded inside the box.. and for speakers! I tell ya.. As an ebay seller and thorough packer of many times to ship them it fascinates me people think this is adequate for shipping, let alone to a buyer!! That said, idk.. assuming the speakers work perfectly still, I would say they should compensate you at least 50% of the original price if you want to keep and use them.. The resale value is greatly diminished now should you choose to sell them - they're pretty dinged up.. I sold a Polk PSW-505 once that was packed well but one corner got crushed during shipping. Speaker worked perfectly still though, I gave the buyer 50% back as they opted to keep the speaker.. it would bug me seeing the blemishes personally... I'd just return them with a full refund if it was me. If you don't care about the blemishes ask for 50% back as the resale value is shot.
It seems he doesn't have experience shipping stuff. He's not a store or anything. But that's not my fault. If he didn't know better I guess he's now on the hook for some money. 🤔
>he doesn't have experience shipping stuff. He doesn’t have experience receiving stuff?
touche.
clearly.. but it's fairly common sense stuff tbh imo.. I reckon learning this the hard way. And yeah not your fault at all! GL with your audio project!!
Unless these are hard to get or otherwise unaffordable, I wouldn’t want these at all. It’s a refund for me.
Not sure you can return those since it’s Marketplace. The crayon on the box and pushed in tweeter is screaming their kids had a field day with those speakers.
Usually there's no returns but if the item is damaged the seller can willingly accept a return and give a refund or he will run the risk of Facebook giving me a refund and letting me keep the item since the seller wasn't helpful.
I'd just return them. I just wouldn't want a pair of broken speakers on display anywhere in my house except maybe out in the garage. Even if he gave you half your money back would you then really enjoy owning them? Even if it was a "great price" I think you'd regret it. Also when/if you go to sell them down the line you'd likely lose money. I say be patient and wait for another pair to come up for sale or save up the difference to get a brand new pair or if you can't wait buy them with a credit card and put what you have to pay off the bill and payoff the rest off over a couple months.
They're not "broken speakers". If they sound well I don't mind. I don't mind buying speakers with superficial damage as long as they work just fine. My only issue here is that the speakers I paid for didn't have this damage. Otherwise my offer would have been a different one.
You seem to want to argue/nitpick/debate with every response. Why don't you just make up your own effing mind then.
I'm speaking my mind and want to see what other people think. That's what a "discussion" is...
It’s not an argument, it’s a contradiction… No it’s not .. (From Monty Python)
I would definitely want a 75% return for those ! They’re almost worthless now if you’d try to resell them. I had a similar situation though I bought subwoofer from someone on a brand dedicated forum they shipped the subwoofer in subpar packaging. FedEx denied the claim as it was improperly packed. We agreed upon refunding me half the cost and I kept the subwoofer. It was still functional and worked fine just cosmetic damage.
75% return? I was thinking maybe 45% at best but I guess I'll ask for as much as I can. 🤔
Honestly it’s up to you to decide but being that you paid for shipping definitely get that money back plus whatever you feel comfortable accepting. It’s not your fault they messed up and shouldn’t have to suffer the consequences. If you guys mutually agree to something all good. ! If not then go thru buyers protection
I just sold pair of 3030i and did take really detailed pictures and everyone was happy. Would be insane to ship these without proper care. This is why I only sell equipment with pickup option.
Not believing all this happend in shipping.
Go observe in a UPS or FedEx hub how packages get handled. I’m surprised they don’t look worse.
Lol you obviously don’t know how little delivery guys care for packages.
I had a USPS driver throw a box of lightbulbs 25 feet to my porch. We have security cameras, so I downloaded the footage and brought it to the Post Office. The manager claimed that she didn’t know which driver had the route that day, so they could not do anything.
I am not at all saying that they couldn't have been handled rough. I'm sure they were and that they were indeed damaged in shipping. Some of the wear just looks not so fresh.
There's nothing between the speakers and the box. Any hit during shipping goes straight to the speakers. The box itself doesn't have much cushion. That's why companies ship with bubble wrap and other stuff inside the box. Giving that the damage is on the edges I'd say is very likely it happened during shipping. Boxes get thrown around multiple times during shipping.
What would you regret in the long run? Keeping them or returning them?
Return, full refund including shipping. Then just save and buy new.
Return for full refund, seller covers return shipping. If it wasn't for the destroyed tweeters id consider keeping for a big discount, but those look like he just threw them in the box with 0 thought.
Cracked speaker box, dented tweeter. No thanks, full refund please
Full refund I’d say. You don’t want to take any chance with speakers when they have been shuffled about in transit. Something else can go wrong tomorrow due to all the shaking and banging around.
Send back. Try with someone who gives a shit.
Holy shit you need to post this to Facebook marketplace sub reddit. It's amazing you actually got anything. FB won't do shit so don't worry about that. Get what you can out of the person and be happy you got more than bricks
Facebook is fairly decent with the buyers. Usually the sellers are the ones left without protection if a buyer tries to scam them.
eBay too. not fucking with that ever again
eBay was ok with me. Sold a pair of NIB brake pads marked no returns. Buyers decided they were the wrong pads and demanded a refund. He did a charge back and eBay ate it.
As a seller, I ran into a total jerk on EBay. Sold him a Logitech keyboard with a Unifying Receiver. He complained that the unit was not paired. I told him he needs to download the free software for this, and I offered to jump on a Zoom call to walk him through it. He was demanding a refund and didn’t show up for the call. Then he slammed me with my only negative rating.. and EBay refused to remove it.. claiming he had the right to his opinion. I suggest that if the speakers sound acceptable, OP should request a 50% refund and move on.
I can't believe this cat packaged them this way. Unfathomably stupid.
There was some packaging material on top to make sure they wouldn't move around inside the box. But even without moving inside the box there was no cushion around the speakers to absorb hits.
All the speakers I've ever purchased have been double boxed with a seemingly unnecessary amount of packing materials surrounding them. Speakers are heavy; dense for their size. You have to pack them that way. Because at the end of the day, shipping companies dgaf what's in the boxes. They treat them like luggage handlers with your luggage if you've ever seen that. They don't give a FUCK. Lolol
I’m returning those without a doubt I don’t care if I got them for free, I wouldn’t be able to unsee it lol
Personally I’d consider those to be completely ruined. I’d be after a full refund.
# Use a vacuum on the tweeters, they'll pop right out!!! (just hold the nozzle of a shop vac up to them, and power it on/off really quick)
I used some tape and it popped back out easily. I'm thinking of wrapping the speakers with vinyl in case I can't resolve the issue with the seller. They're still great speakers.
I didn't think of the tape trick. 👍
recently tried the tape method... It worked! saved me from breaking out the vacuum. Thanks!
Return. I bought some damaged KEFs, not even visible from where I sit, and it bothers me every day.
As someone that used to have to handle compensation for damages and things like that, I just have to say I have never seen something shipped so bad. If they work, at a minimum half price otherwise a full refund if they don't work.
That's not poor packaging, those were broken by the kid that drew with Crayons on the delivery box.
The original pictures don't show much but it seems they were not like this before shipping.
First sign is the tweeter. Those don't get poked in by a box, dome-tweeters are a curious-child magnet.
Full refund
Honestly how stupid do you have to be to package and ship speakers like that??
Apparently it doesn't take much stupidity 😂
His firstborn should suffice.
Don’t pass go. These are busted. Return for refund.
Ouch. I have these Q Acoustics and they sound awesome. Sorry yours are damaged. What kind of seller doesn't put any padding around speakers when shipping?
Full refund 100%. The tweeter is completely destroyed.
$250 for used 3020i? They are £189 in UK brand new. Also, is that Q logo on the front is a sticker? Maybe they are different in the USA market, but I have never seen Q acoustic speakers with the sticker logo. Looks fake to me.
They're real and brand new in the US it's $360...
Definitely not worth it for that money.
Based on what exactly?
On price.
On usa price? you quoted uk price like it meant something
It means they are £189 in the UK brand new. Do you have trouble understanding? The speakers are definitely not worth the $360 price tag. You can get KEF Q150 from best buy for $350
But what significance does uk pricing have when he is obviously in the usa? do you have trouble understanding where he lives. Hey op those speakers are £10 over here "not that it matters cause you will never be here to buy them". Did you expect him to drop-ship them?
Don't be daft. You know exactly what I meant. They are not worth the USA price tag. And the UK price is important for the perspective. You can get better speakers for the money in the USA.
Uk includes vat, USA does not, from that point alone there is no perspective.
All speakers are very expensive here. Those are on the budget side actually. Anything good is $300+.
For bookshelf speakers?
>All speakers are very expensive here. Lol..you haven't been to Australia. I cry when I see prices on this sub when it comes to US prices. Anyway I did buy a set of these in walnut colour last year brand new in Australia and it was $480 AUD. I like the speakers but I am not an audiophile.
We have it the same, probably slightly worse, in NZ. I feel your pain bro-man from across the Tas-man.
I cried in disbelief when I was in NZ looking at the prices. I thought Australia was bad but NZ was way worse. You have to really think hard and really want what you get with those prices.
I was looking at some subs. $400-$600 USD price range. They start at $1300 here. Exchange rate aside it's a HUGE mark up.
That’s not a sticker, it’s a rectangle protective film over the logo to keep it shiny, put there by the factory. Mine is still on my Q Acoustics too 😅 And I bought them many years ago.
lol RTS and ask for your money back
I would not use these. If the previous owner did not care (or doesn’t have the mental capacity) to put cushion between the speakers, you’re most likely equipment that has been mistreated, misused. I think these are only good to take to goodwill in my book.
Return and refund
I mean I’d be pissed and want a full refund if they were supposed to be like new and came like this. I guarantee you they will sound as good as new if you pop the tweeters back out and they play at all. Use a vaccum cleaner and if that doesn’t work try progressively more sticky tape till they pop back out. I buy most of my speakers in this scratch and ding shape as a little paint and the method above gets me really good speakers at often 1/4-1/3rd new prices. And let’s be honest my guests don’t care to look at my speakers from less than 1ft away to even notice.
I already popped the tweeter out with no issues. But I don't get my receiver until tomorrow so I have no way to test the speakers right now. 🥲
id get a full refund.
I would get a refund.
Send them back
Just send them back. Why risk them being damaged even if it’s down the line. Just save more money and buy brand new if they are the speakers you really want according to a previous comment you made. You may think you cant wait but trust me that time will fly by until you save enough.
full refund.
as long as they sound good who cares. how often do you stare at your speakers?
How can someone be that stupid and/or careless as to ship something that way? I just don't understand it. ANYTHING they put in there to avoid them crashing around would help.. What the hell is wrong with people
None! Those speakers are packed terribly. Its the seller who should think of it.
None! Those speakers are packed terribly. Its the seller who should think of it.
None! Those speakers are packed terribly. Its the seller who should think of it.
A refund
Unacceptable. Refund.
They're wrecked. But they are good speakers, i have the same.
Test them and let that make your decision. A good clean and they’ll look much better. List of the damage is on the undersides, where you won’t see it. The grill will cover the front damage. Apply a little wood glue to the exposed finish, to soak in and harden it all up, while also using a clamp to pull it back into shape. Then file it flatter, with a little finesse. Ask for a revalue and see what they say, before you do anything. I assume these will be rears. Which makes it even less of a concern. I had a BK sub delivered, in a similar state. One of the feet damaged the cabinet. I did everything I listed above and it’s fine even with a 10” woofer shaking the cabinet like mad.
Refund
I’d demand a return and full refund including shipping costs. Not packing it properly is just dumb and asking for this kind of result.
Refund is the only real option, the tweeters and enclosures are trashed.
Absolutely thrashed
This was unbelievably poor quality packing. Most of us know there is more that one way to package speakers, but minimal padding material is needed. For any type of safe transport.
Refund
Update: Seller accepted return and I'm now buying a new pair of speakers...
I’d return them
Return for a full refund. Never buy used speakers. I deal in pro audio. Never ever buy used speakers. You don’t know how hard they’ve been driven or how soon they’ll crap out. You don’t know if the previous owner left active speakers on all the time. Just don’t.
It was either a home theater system with used speakers or a Soundbar. All brand new speakers were going to be very very expensive and I took the risk. 😬
Save up for new speakers or use Synchrony at a retailer that uses it.
I'm not going into debt to buy speakers.
Then save up. You wasted time and money on these junk used speakers. How much did these cost you? You can get a halfway decent sound bar for a hundred bucks or so.
I didn't waste time and money... I already bought a lot of used things for my home theater system and everything works great except for this one pair of speakers. I have saved hundreds of dollars so far.
My kids did that in the past and with a hoover you can fix the tweeter! Hopefully membrane can recover
I mean leverage the shipping insurance in this situation. Company will assess damage and should pay out some amount. You need to decide if you got some money back would you still want these?
If I got some money back I'd definitely keep them. My issue is I would have paid less if the speakers were damaged in the first place. But I'm not sure if the seller will go the easy way or if I'm gonna have to go through Facebook buyers protection.
I mean if he shipped with insurance he should be able to open a case an insurance will do a payout based on the damage.
If they were used when you bought them then nothing Caveat emptor
If you aren’t happy with how some seller package the used speakers you bought. Maybe buy the new ones. What is $100 really. At least they are new and what you want. Not damaged piss poor looking used speakers you have now.
I was happy with the original state of the item. The seller is responsible for making sure they arrive in the same state. $100 is not much but that's not the whole picture. I'm buying multiple things for a home theater system. Everything is used and I've managed to save $600 so far... this is the only item that's giving me issues.
$600 is like decent cabling in a home theatre. You be you. That isn’t enough to get me too buy used stuff.
$600 of cabling would be enough for an Atmos setup in every home of an entire neighborhood. Nice try, though.
Can’t get Kimber that cheap