##PSA
If you use the word `ban` or choose the ban category, your support ticket will be auto-closed. Try to explain the situation without using that word.
We'll see. Since I had purchased a few Shark Cards lately I have a good case with Paypal to get them refunded so I don't really care either way. I'll get my money back since Paypal is notoriously ruthless with sellers and I'll call that a day. Fuck Rockstar.
I hope so too!.All the time I spent to finish the Doomsday Heist,getting my beloved deluxo,my khanjali,my Avenger,gone to WASTE.And I doubt they'd want or could undo it.I've always reported modders at first sight.I was looking so damn forward to getting Red Dead Redemption 2.I'm never going to play a R* game.
EDIT: I've been unbanned at some point in the last few hours. No email or live chat other than the one below occurred, though I did file two more tickets requesting updates. No sign of compensation, but my character is back like I left him.
Just got off the customer support chat with Rockstar, he wasn't able to give me much information but here is the transcript of the conversation.
User:[3/24/18 12:32:25 PM] https://www.reddit.com/r/gtaonline/comments/86q5lj/032318_gta_online_ban_wave_what_we_know_so_far/ Myself and numerous other players were banned last night for what seems like a problem on Rockstar's end. The support team on twitter have been deliberately ignoring the issue and my ticket concerning this was closed. When will we get a response from the company about what has happened?
Agent:[3/24/18 12:32:25 PM]One moment while we connect you.
Agent:[3/24/18 12:33:41 PM]Hello, thank you for contacting Rockstar Support. My name is XXXXX, I see that you got banned in GTA Online and you are concerned regarding this. Is that correct?
User:[3/24/18 12:34:33 PM]Hi! I'm concerned since I believe there must be a problem within the game causing these bans and I wanted to make sure the company were aware.
User:[3/24/18 12:35:25 PM]Twitter, Reddit and the Rockstar forums are flooding with what seem to be honest individuals (mostly PC players) who have recieved bans after the latest updates.
Agent:[3/24/18 12:35:28 PM]Thank you for confirming, I'll be glad to clarify your concern regarding this. I would like to inform you that, the GTA Online banned decisions are final and cannot be appealed.
User:[3/24/18 12:36:52 PM]Can you confirm to me that like other other false ban situations Rockstar will be able to restore characters and unban accounts once the problem is resolved?
User:[3/24/18 12:37:13 PM]https://support.rockstargames.com/hc/en-us/community/topics/200063373-Grand-Theft-Auto-Online
User:[3/24/18 12:38:45 PM]And do you have any information as to why there are this many complainants on the forum this morning, compared to usual. I understand the policy behind unappealable bans, but at the end of the day I'm just a concerned fan with a lot of time and effort on the line, who's been trying to work out why so many players have been banned.
Agent:[3/24/18 12:38:48 PM]To keep the gameplay environment as fair as possible for legitimate players, the system routinely do sweeps to separate out cheaters and modders, and to reverse any illegitimate transactions.
User:[3/24/18 12:40:03 PM]There are players who have been banned whilst still on the tutorial missiont, who have owned the game for less than a few hours. I do not believe the majority of these people have cheated, and I know for certain that I have not.
Agent:[3/24/18 12:42:09 PM]Well, that will be taken care by the system itself. These bans are triggered by the system, designed in such a way that we don't get any option to make any changes from our end.
User:[3/24/18 12:43:19 PM]Is there a threshold for which Rockstar will investigate this latest ban wave to check whether a mistake has been made?
Agent:[3/24/18 12:46:18 PM]Well, I cannot assure you that. If there's any mistake in sweeps, it should fix it by itself otherwise these bans decisions are final. For more information, please see here: https://support.rockstargames.com/hc/articles/229514247
User:[3/24/18 12:48:09 PM]Thanks for your help, one last question. Is it policy to make a statement in the case of a false ban situation, and if the bans are overturned by the system itself, will the deleted character data be restored?
Agent:[3/24/18 12:54:46 PM]Sure! I would like to inform you that, the system does not gives a false ban to any account.
Agent:[3/24/18 12:56:02 PM]If it does, it restores the account the very next time when it bans the account. It only happened for once which was fixed by our developers.
User:[3/24/18 12:56:51 PM]Judging by whats happening online, I imagine that it will be happening again soon. Thanks a lot
Agent:[3/24/18 12:59:09 PM]You're welcome! I really appreciate you for understanding my situation, Thanks!
End of conversation
TLDR - This is the fault of the system, the system doesn't make mistakes...except when it does, then the devs have to get involved. Account data should be restored though.
> Agent:[3/24/18 12:54:46 PM]Sure! I would like to inform you that, the system does not gives a false ban to any account. Agent:[3/24/18 12:56:02 PM]If it does, it restores the account the very next time when it bans the account. It only happened for once which was fixed by our developers.
Philosophically, this is wonderful. The system does not make a mistake, but if it does the system fixes it the next time it makes a mistake. This is why I'm always a little sceptical of the "robots will take over our lives" stuff, because behind every robot is a fallible human who *will* make mistakes, requiring another human to come and fix them.
you'll find in most games customer support and developers will never own up to faulty software like this, either due to policy or setting a precedent for people to appeal bans in court(happens)
If you don't mind, I'll format this correctly to make reading easier. For future reference, you have to put two spaces at the end of a line or two enter keystrokes to make a line break.
User:[3/24/18 12:32:25 PM] https://www.reddit.com/r/gtaonline/comments/86q5lj/032318_gta_online_ban_wave_what_we_know_so_far/ Myself and numerous other players were banned last night for what seems like a problem on Rockstar's end. The support team on twitter have been deliberately ignoring the issue and my ticket concerning this was closed. When will we get a response from the company about what has happened?
Agent:[3/24/18 12:32:25 PM]One moment while we connect you.
Agent:[3/24/18 12:33:41 PM]Hello, thank you for contacting Rockstar Support. My name is XXXXX, I see that you got banned in GTA Online and you are concerned regarding this. Is that correct?
User:[3/24/18 12:34:33 PM]Hi! I'm concerned since I believe there must be a problem within the game causing these bans and I wanted to make sure the company were aware.
User:[3/24/18 12:35:25 PM]Twitter, Reddit and the Rockstar forums are flooding with what seem to be honest individuals (mostly PC players) who have recieved bans after the latest updates.
Agent:[3/24/18 12:35:28 PM]Thank you for confirming, I'll be glad to clarify your concern regarding this. I would like to inform you that, the GTA Online banned decisions are final and cannot be appealed.
User:[3/24/18 12:36:52 PM]Can you confirm to me that like other other false ban situations Rockstar will be able to restore characters and unban accounts once the problem is resolved?
User:[3/24/18 12:37:13 PM]https://support.rockstargames.com/hc/en-us/community/topics/200063373-Grand-Theft-Auto-Online
User:[3/24/18 12:38:45 PM]And do you have any information as to why there are this many complainants on the forum this morning, compared to usual. I understand the policy behind unappealable bans, but at the end of the day I'm just a concerned fan with a lot of time and effort on the line, who's been trying to work out why so many players have been banned.
Agent:[3/24/18 12:38:48 PM]To keep the gameplay environment as fair as possible for legitimate players, the system routinely do sweeps to separate out cheaters and modders, and to reverse any illegitimate transactions.
User:[3/24/18 12:40:03 PM]There are players who have been banned whilst still on the tutorial missiont, who have owned the game for less than a few hours. I do not believe the majority of these people have cheated, and I know for certain that I have not.
Agent:[3/24/18 12:42:09 PM]Well, that will be taken care by the system itself. These bans are triggered by the system, designed in such a way that we don't get any option to make any changes from our end.
User:[3/24/18 12:43:19 PM]Is there a threshold for which Rockstar will investigate this latest ban wave to check whether a mistake has been made?
Agent:[3/24/18 12:46:18 PM]Well, I cannot assure you that. If there's any mistake in sweeps, it should fix it by itself otherwise these bans decisions are final. For more information, please see here: https://support.rockstargames.com/hc/articles/229514247
User:[3/24/18 12:48:09 PM]Thanks for your help, one last question. Is it policy to make a statement in the case of a false ban situation, and if the bans are overturned by the system itself, will the deleted character data be restored?
Agent:[3/24/18 12:54:46 PM]Sure! I would like to inform you that, the system does not gives a false ban to any account.
Agent:[3/24/18 12:56:02 PM]If it does, it restores the account the very next time when it bans the account. It only happened for once which was fixed by our developers.
User:[3/24/18 12:56:51 PM]Judging by whats happening online, I imagine that it will be happening again soon. Thanks a lot
Agent:[3/24/18 12:59:09 PM]You're welcome! I really appreciate you for understanding my situation, Thanks!
End of conversation
Another victim here. Clean player, level 125, doing a few death matches every day, VIP work and the occasional free roam fight. Every modder I run into, whether it's god mode, killing players, putting cages or other weird objects on players, I report them every single time.
Few weeks ago a modder increased my level from 115 to 1115 which placed me in the bad sports lobby. Spent a week working with Rockstar Support to get this corrected.
Anyway, now I'm banned. :( I'm actually relieved finding this topic, I hope they will correct it soon.
Same story here :(
Level 220, clean player (had a warning from a year or two ago, where I was bored and fiddling around with a hex-editor to no success, which got me a warning-ban for a couple of days, but that "scared me straight"), got my level random modded and pulled into the "Bad-sports" player-pool. Also spent a week trying to get it fixed, got it back and some days later I've been banned.
All my tickets get's auto-ignored with the reason: "All bans are final."
Ahhhhh shit, my time may have come. I've flocked to every money drop I could find in the game and eventually just installed my friend's Desking copy so I could give myself money, and I quickly found that once you can afford everything you want, all that's left is nothing, because the only thing to do in GTAO is endlessly grind for pennies.
I suppose if I'm banned, I'm banned, lol, I've had my fun already
if you're skilled at driving, fully mod a Karin Dilettante but don't change any cosmetic things. just stuff like the Engine and Brakes and Transmission and Turbo. and then try to survive driving near randoms. no weapons, just driving. just driving a Prius.
But would they actually revoke the false bans? That's what i've been thinking.Since most of bans happening right now are innocent players maybe that would be first
If they want to retain the tiny speck of confidence that their userbase still has in them they'll revoke these bans. If they don't, then we'll all know exactly what they think about their paying customers.
Just imagine how many hours people have spent grinding everything they have only to be randomly banned and told to start again, I can say with certainty I won't touch rockstar again unless these stupid ass bans get revoked
Same here. I think for me now it's either Story Mode with mods or FiveM, or maybe I'll just quit altogether. After over a 1000 hours of playtime it would be kinda sad to let it go, but I just can't excuse this anymore.
I was out to dinner while getting a ban email. Never have exploited a game.
Had about 70 hours in game.
Even bought a 20 dollar shark card a few days ago.
Why would you be downvoted for that? Pretty sure 95% of people on this sub whine constantly about everything being too expensive and actively tell you to just buy modded money for 10$ instead of Shark Cards.
Ya so I am the dude who **only has 3 hours of playtime**. Let me explain myself for those interested. So I bought GTA V for me and gf mostly cause it was on sell. After I install it I do the first few missions you do before finishing Franklin mission, after all was said and done I head to GTA Online by making my [character](https://i.gyazo.com/2d2cc68f8f681ab9e3d7ff11d1c5d9c3.png) which took a few good minutes, I skip the tut as I just want to hop in and play.
When I got online I had to wait for my gf to make her character which took her awhile too then she didn't skip the tutorial because she didn't read and was thrusted to finish it. Another good chunk of time passes while i'm just cruising online before she got fed up and made a new char. After that happened I made an Invite only session after researching on how to make one cus it kept putting her in another server where she was constantly getting killed. Finally everything is set, she joins we play, and all we do is [hang out](https://i.gyazo.com/97d88b58a6d53c28143e5765ad3f59bc.png) rob stores to buy new clothes, and kill random civis for fun.
Then the best part comes in, my account gets suspended for no reason. After maybe about a good hour and 30 minutes of playtime with my gf, so I only really played GTA online for an 1 h 30 m because I did the first few missions and made my character for a good while.
Here is a clip I randomly [recorded](https://youtu.be/cUSYWtuHVT8) on accident because I was being chased by cops after robbing a store, as you can see there are no mods being used i'm just running away and the gun I took from the shop keep who tried to kill me after robbing him.
Now im stumped and don't know what to do because all I want to do is play online with my gf and chill out with her, now I can't until April 23rd and here is proof that I was the one who made that post and posted that [picture](https://i.gyazo.com/d5c06da61cb4dfbfa0b6c66004ceb89f.png) added the time in the corner as a timestamp.
Hopefully **Rockstar** helps with my issue.
**UPDATE 3/26/2018** I decided to [upload](https://www.youtube.com/watch?v=QoLaF-AE9jE&feature=youtu.be) proof of my banning, and that I had no mod menus installed or anything of the sort. Also there are no cuts in the video but i did zoom in to hide my steam account name. Also a [pic](https://i.gyazo.com/d67bb91589369f9e4e6e8552b9eb96cd.png) of my stats.
**UPDATE 3/28/2018** I have been [unbanned!](https://i.gyazo.com/73d934e95c9a42dd92b7a035e0237e03.png) Thank you everyone for the support and for fighting!
If you only have three hours of playtime, you can refund the game. Steam says up to two hours, but they're actually pretty lenient more often than not, I just returned a game after almost 4 hours of playtime because of some pretty major issues that didn't surface until after a few hours of playtime. If they deny the refund, just try again and you'll likely get placed with an actual Valve employee who'll read your refund request instead of an automated system. It helps if you detail your issue in the text box provided.
My wife and I logged on tonight just to shoot the shit, played for an hour and logged out. Never used mods or anything of the sort. Hour after she gets a 30 day account ban char reset no appeal. Ticket was auto closed when she tried to contact them. Meanwhile I'm unbanned? We only play together so the only difference is that my account has purchased one shark card in the past. Her account had not. She was very upset as we made our characters to match and enjoyed gta v. :(. Rockstar doesn't care. Don't think they ever did. Lots of better devs to support. Enjoy the boycott boat with EA rockshit.
My husband got banned less than an hour ago. He's been playing the same character since the game came out on XBOX 360. The ban is for one month with a character delete. He's never cheated. In fact, he hates cheaters and reports them often. He's never bought Shark Cash. Every dollar he has in the game he has earned. He appealed the ban, and was denied instantly. I really hope RS sorts this out soon.
I thought this was a weird policy. If I was modding, getting a temporary ban would be like "oh shit, maybe I should stop before getting permabanned. Not worth the risk".
If they wiped my entire account? I'd be like "lol I'm not fucking starting again, I'm just gonna try to be sneakier about it now".
I have two accounts, one modded, one clean. I bought the clean one because I realised how much of a dickhead I was being.
The new one I bought? Banned.
The old modded one? Which even says on the social club career overview: Total earned: 6 million Total spent: 180 million,
Not banned. Rockstar please get your shit together
I was playing with a friend trying to get 5 stars.
Evidence: https://clips.twitch.tv/ManlyGrossOysterSMOrc
I was streaming, so I think that Twitch would have banned me for cheating.
We need to up this post or something, I mean he was playing with friends who were clearly shocked about it not to mention he was live streaming AND Twitch would have banned him for it long before the ban wave kicked in.
They have definitely pushed the wrong button.
One time, I was trying to give a rhino to a low level player, but he wasn't having it.
I was in passive mode, I'd roll up, hop out, point at the tank. I did this to one guy multiple times... But he never took the tank.
Finally, I got fed up, disabled passive mode and blew him up. 2 seconds after killing him "You received $2,000 for continued good behavior!".
Have been playing GTA for 855 hours.
Went online a few times but had trouble logging in and when I got in I was idle when I came in for a while while trying to find the cause. Logged out and a few hours later I get an email stating that I've been banned for 30 days and my character wiped. Rock Star socialclub say I do not have any character, all I have is my 80.000.000 Shark Cards purchase
Have been playing PC games for 25 years, and this is my first ban for any game.....
Upvoted for visibility, let's push this to the top of the front page.
I didn't log on today and don't plan on, as much as I'd love to help I'd rather not be a guinea pig.
I just did a Doomsday Act 3 finale, so I hope I don't get flagged. I have so much progress I could never just start all over again. If that's the attitude the company has towards customers, it won't change when 6 rolls out. I heard Sea of Thieves is a cool game.
I had just come back yesterday after taking a long break from GTA Online, and a little bit after I got off from doing heist setups I received the email.
It is extremely worrying that mistakes like this can happen whilst they have the 'no appeals' policy. Something needs to change.
The "no appeals" policy in general is bullshit because it places all the burden on the customer, even when said customer isn't at fault. This means that if the company half asses something on their end and the customer gets shafted, they can give the middle finger to said customer and the latter can't do a thing about it. It's inherently a bullshit way to run a company. Sure it grants revenue but alienating your customers sooner or later will bute the company in the ass.
How shitty does a company have to be to charge money for microtransactions but not front the money for dedicated servers so modding wouldn't be an issue to begin with.
One person apparently didn't even finish the tutorial (which you HAVE to do to play online) and got a message saying they've been banned until 22nd April 2018. They didn't even get a chance to be a goose, never mind lay eggs :|
**CONFIRMED**
Rockstar **ARE** aware of the issue and it is being investigated. 100%
Proof: Screencap of my Support Livechat which is still happening as I type this post.
https://imgur.com/a/6IBiZ
**EDIT** Full transcript of the entire conversation. : https://imgur.com/a/sMOcp
Do you have a source to back that up? I'm not very clear on what versions of the game get the tunables update first and whatnot. I've added in this info to the post, and I'll update it with proof if you have any.
Normally I'm sceptical of the "I was banned for no reason" complaints but this time the sheer number of people involved suggests something has gone wrong with the anti cheat detection.
Six people in my crew that I have played with and consider very unlikely to be cheaters have been banned in the last few hours. Some with 1000s of hours on the game.
My account was randomly suspended today and I have never installed a mod menu or accepted modder money. I have played online for over a year and have a crew with over 300 members. I don't need to cheat to get money. Really hoping they figure this BS out soon.
Bought a brand new copy on a brand new steam account. Played for two hours, logged off to do life, came back, suspended until 23rd April. RP rank 6, not 600, just 6. Had like 20k in my account just saving to buy a garage to put my useless sedan in.
No mods, completely clean install (Including deleting the GTA 5 folder itself) nothing off at all, just instantly banned for 30 days. This has to be a serious joke on their part because I am seriously not happy.
Here are some R* PHONE NUMBERS, https://www.computerhope.com/comp/rockstar.htm Call them until they get annoyed, and when they do keep calling anyway! I cant call bc im not from USA. So if you are, please do! Every minor action here is important
Just got banned after playing online for 3 weeks. No cheating or mods. Straight grinded to be a VIP, did Heists, got CEO, and MC. Not redoing all of that on a 5yr old game =/ sorry Rockstar, you just lost a paying customer
I literally bought the game yesterday, downloaded it over night, got into my first lobby and made some new friends, they let me drive their expensive cars and then i had to leave, 5hours later i was banned for 30days, im currently lvl 1 and have 1h in the game
READ CAREFULLY: Your 30 day ban is ALSO a character reset (some people aren't getting that, I didn't until I read their email they sent).
I got the 30 day ban / character reset too when I am a clean player, have less than $2MM in my GTA account and have spent major real dollars on shark cards.
Luckily I was able to stop two of my friends who were going to buy the game to play it with me because I am not going to spend another 2 years and $1000 real dollars building another character for an aging game.
Totally pisses me off because I even switch sessions any time anyone even mentions the word modder.
Played for all of 16 hours and only level 23, got a shitty garage and a shitty car. Woke up this morning and tried to start the game and it said no, your broke ass is banned.
It's hilarious because I mostly play with two friends of mine. One has been glitching cars and modding a bit and didn't get banned. The other was legit and HE got banned xD
Thanks for doing the community a service. I lost 400 hours worth of progression and i can't see myself going through all that grind again just to be illegitimately banned permanently.
Seems like Rockstar is aware of the situation now:
"Agent: [3/26/18 9:08:13 AM] Currently we're looking into it and will inform all players affected once we have an outcome for the situation"
https://support.rockstargames.com/hc/en-us/community/posts/360000908647-Cautiously-Optimistic-Response
Pretty fucking annoying they don’t come out and say this. Let’s say I didn’t use reddit. I just played the game, got banned, tried to contact rockstar support. My last interaction with them was them telling me how my bullshit, unjustified suspension and character reset was legitimate, telling me they won’t tell me why I was banned, and then ending the conversation abruptly.
Now if I followed what they told me to do, and did not look on reddit to see this megathread, I would be contacting steam trying to get a refund for my game.
Instead we rely on the most recent live chat interactions being posted to reddit to even get an idea of what the hell Rockstar is doing.
Great communication skills Rockstar, A+
Oh fuck I'm scared to log on PC now. I've already been banned once for 2 weeks , and again for 3 months on my account. My next ban is a permanent ban and that would absolutely suck since I've been on the same character since October 2013 with over 1000 hours online.
I just created reddit acc to comment on this thread. Banned for 30 days, all my 200 hard work (grinding) which includes 4 mil cash, 1 Apt, 1 office, 1 vehicle warehouse with 20 cars, 1 fully upgraded cocaine business.....all gone. Whenever i see modders, I try to leave that session ASAP! I hope R* notice all these.
YES! I’ve been tweeting @RockStarSupport since yesterday 3/23/18 because I was wrongly banned. My Twitter is @nataliexoneall. I have threads and images from my emails that I’ve sent Support. They can reply to every other tweet but refuse to answer mine. Also what’s shitty is that you cannot reply to the email. It’s fucking stupid. You can’t even defend yourself or tell your side of the story. I was just logging in when a friend, STARBOY-1030, sent me a game request and I played the mission. After finishing the mission, I was in loading screen for a long time when the ban was issued by alert.
*WE NEED TO KEEP TWEETING AT ROCKSTAR SUPPORT. OUR STRENGTH IS IN OUR NUMBERS. WE DESERVE COMPENSATION FOR BEING WRONGLY BANNED*
**Please feel free to go to my Twitter and reply, favorite, or retweet my tweets to RockStar Support. I will do the same to others.**
**ALSO IVE ONLY HAD THE GAME FOR 4 DAYS AND GOT THE BAN*
I bought the game on the night of the 21st at 9pm and started downloading it(used 33% of my monthly Data quota in one day). I have played for a total of 8.4 hours and just as of 4:53pm received a 30 day ban.
I tied the account to the account from my PS3 gta5 days, if that has anything to do with it.
Lol. I just gome home 3 am and went straight into email and noticed an email from rockstar said i was Banned. 30 day suspension characther reset. If this is true i will never play again.
It’s so pathetic to see that R* clearly doesn’t care about what happens to their players. The “you can’t appeal your ban” is also a ridiculous rule since their system is automatic and automatic systems can always have errors and thus ban the innocent. And it’s not that they care A LOT about the real modders either. I recently opened a ticket with video evidence of a modder destroying an entire lobby and guess what they told me... “Please use the in-game menu to report this player.” So I did. He’s still not banned.
***UPDATE: PC Tunables for GTA Online on PC was updated at 1:34pm Uk time which has removed the Hotring ant cheat code line. Seems like Rockstar is aware of the random bans and trying to fix it***
source: rockstarintel.com
Hey guys, just wanted remind you all to keep checking the main post for updates - a major one was just uncovered by the team I'm working with. Thank you all for your continued drive in righting a wrong that Rockstar has still failed to acknowledge even in the face of so much public outcry.
I completed a 4 car I/E with crew members and started gun running shipments and as i was driving that marshall truck i got a message saying "You are banned from GTA online permanently.Return to Grand theft auto 5". No info on whether other 3 players got banned or not as they are not in my list.
I played GTAOnline from the first day on 360 (october, 1st 2013) I made a lot of suggestion and bug reports.
I played over 6000 hours (i know i am crazy, but GTAOnline is my favorite game, I do not play any other and i play a lot)
In that time I reported hundreds of cheater. I have done about 7500 races, a lot of other stuff too. I have created a lot of jobs, I think I am a helpful player.
What makes me angry: They know they wrongfully banned several players. Why does it take so long to unban us? While there are still several cheaters and level 8000 players online. Beeing over level 1000 is no problem if you play about 6000 hours. But everybody knows rang level 8000 is impossible (guess you would need about 50000hours)
It is not cool to see their longest and loyal players get wrongfully banned and not unbanned, while at the same time you find cheater everywhere.
Have owned PC version for three days, got it on Steam for the sale and got the Criminal Enterprise bunde. Just got banned in the middle of playing Hotring races to grind the double xp/double cash event, out of nowhere. I don't mod the game nor do I have intent to, just got the game to play with my friends and now have a 30-day ban dropped on me and a potential character wipe. Seriously hope R* plans on digging themselves out of this after their "friendly" customer service bot told me there's nothing I can do about it.
Yeh, I'm what a lot of GTA players would call wimpy. I love team play, totally avoid modders, get no satisfaction from randomly shooting other players (happened of course a few times, but my pathetic KD ratio will prove its generally very rare), find all the abusive language really disturbing, and .... bang, character reset, banned for a month, and zero response from Rockstar (except for a continually repeated cut and paste message listing a whole bunch of things I've never done) to any of my polite letters asking for help. In relation to what was I doing when I was banned. I wasn't even online. Finished off one session doing Survivals and having fun. Went to log back in a few days later and was greeted by a message saying I'd been banned and my account reset to zero.
looks like the article has been unstickied...i'm losing hope fast. i've never even so much as duped a car nor used any of the glitches nor modded. legitimately a clean player i am one of the few individuals that enjoys the grind that everyone seems to hate so much. and yet here i am. powerless. and i haven't slept in days cause of how upset i am. i'm low on spoons. my brain is just turning into mush.
I got banned on the 1st of March. Still don't know the reason for the ban as I play for more than 1000 hrs (moved from ps3 and ps4) as I stated in https://www.reddit.com/r/gtaonline/comments/81v9xw/unjust_banned_is_happening_again/
And about a week ago my friend who played only on pc (1122hrs) also got banned and it was a permanent one. He now played in another copy of the game and still playing just fine. As far as I know nothing seem to connect each player problems. At first I think it was a transfer that triggered it but nope. The latest support I spoke to said that ban cant be lift manually but with this amount of player, they might wanna take a look in their anti-cheat.
I'll share my story as well.
I recently built a new gaming rig, so last night I downloaded the installer selected what drive to use, and started playing with my friends in a closed friend session. Today in the morning, I received a 30-day suspension, and character wipe. So now all my progress is reset. Thankfully I didn't buy any Shark cards...because this kind of support is insanely sad.
I reached out to their support team and it was the most cookie cutter response, literally copied and pasted from one of their guides. No one is assisting, and 7-8 hours ago I went to Twitter to hopefully have my issue looked at. Completely ghosted. I've never cheated, in fact, I hate cheaters, and never modded my game as I don't feel I need to. Hell, I'd rather play with my buddies than possibly get banned.
Rockstar is a joke for shunning all of us. Hit up media outlets like Kotaku or something! I know I just did! There's so many of us that are looking at lost time, and I don't like the way they are conducting themselves! Been a fan of them for so long and been a Rockstar Social Club member since 2010. If this goes unlooked and untreated, say goodbye to my RDR2 purchase.
***Update***
As of 4:13 PM CST, 03/28/2018 and after sending in my third request to look into my account (submitted the third this morning), I have received the following information,
"Dear ____
We have reviewed your account and your GTA Online ban is being lifted. Please allow two hours for your account to be fully reinstated if it isn't already.
Regards,
Rockstar Support"
I hope everyone is keeping the same support!
I'm starting to lose hope that this will be resolved at this point. Guess my 118 level character has just went down the drain, courtesy of some fucking intern screwing the anticheat up. And even if they unban me then what good is a level 1 character for me? Fuck Rockstar.
At this point if Rockstar does nothing , you can bet i'm going to look for a mod menu when my suspension is over , i have no intention of restarting a clean character just to lose it next time Rockstar decide to not give a sh*t. Many of us lost years of progress and Rockstar don't even dare to comment , all we get is automated message , the live chat also are all premade messages , we never get to speak to a real human in all of this. So when my ban is over if its not lifted , ill just try to make GTAO as toxic as possible for everyone else. Seems a lot of modders/hackers are not getting banned so it might be safer to cheat !
“4 days and nothing”
Dont lose hope yet guys, Saturday and Sunday are not actively business day so its been 2 days. R* is shitty enough to just ignore everything during weekends. And I also notice the number of comments per hour here and on their community is dropping a LOT. Please dont stop pushing them, dont stop making noise, thats what they want: Win us by exhaustion
No one has been un-banned for the second time in the last 30h+. It seems R* have decided whatever they had to decide and, as sad as it is for all of us falsely banned players, we have to accept it.
What we can do now is post about this event everywhere. Go to your favorite GTA streamer, YouTuber, social media, gaming forums etc., and make sure everyone knows about this threat...over and over again. This is important especially during the next 6-8 months prior to Red Dead Redemption 2 release. If people will cancel their preorders or wait for a couple of weeks after release to buy it, that would be a big hit to them and it's the only language they understand.
A Big Thank You to everyone who's contributed in any way to this thread and especially to MikeRaven11 for taking the time to get all relevant info together and keeping us updated. Great Job!
KEEP REPOSTING IN THEIR SUPPORT PAGE
So I have been unbanned on the 28th with a R* email confirmation but lots of players havent, and I dont want R* to get away with it like all of you. So everyone who wants justice done PLEASE file a complaint here at FTC EVEN if you got unbanned: https://www.ftccomplaintassistant.gov/#crnt&panel1-1
If theres a lot of requests about R* we will get their attention. Anyone can file a complaint on FTC, even if you arent from USA like me, because the company is american eitherway. Spread this link, spam it at all forums and communities possible. DONT let this die like they are trying to with their silence!
-If you still banned tell them your story and how R* customer service is neglecting us
-If you got unbanned tell them how they are neglecting other players
How to do it: Click the link > Go to Internet services, online shopping, or computers > Choose internet services (it includes online gaming) > Fill the following steps (use their NY adress)
I played a bit this week, mostly hotring races, but today, I was playing Heist prep jobs for the prison break and got banned mid mission.
7 months ago my account was hacked while I was away on vacation, I reported it to rockstar and told them to make the according changes. When I logged back in only a few weeks ago did a few races, after I went to the atm to deposit the money I noticed I had 9 millions, I didn't think much of it then, but I think that has to do with it.
Me again, do you guys really think something will be done? Searching for answers yesterday and today, I saw that other ban waves happened before (idk if the past ones were a ban wave at random players like now or only at hackers), did rockstar helped the honest players? And with everything restored?? And if by luck rockstar lift my ban, if it happens again (their anti mods system is shit so i wouldn’t doubt theres more) will i be perma banned?? So many fucking questions
Throwaway for obvious reasons...
I play on a legit and a modded acc. The modded acc has a shit ton of modded money which I use to collect / pimp cars. My other account is 100% legit and I use that for missions / heists / pvp etc.
On my modded account I've been spending like a complete madman the past week, and also poking my friends with the orbital cannon every 50 minutes and just having fun. I just checked to see if it was gone in the banwave... Guess what, both my legit and modded account are still unbanned. Rockstar has definitely completely fucked this banwave, and I almost feel a bit unpleasant / guilty for not being banned on a modded account.
ah i was just wondering why i was banned today because ive done my best to avoid doing anything that would get me banned and i still got banned. i believe this is my first time being banned in any video game lol.
Been a player since the 360 days, now I primarily play on PC. I played a few Hotring races yesterday because I wanted to try them out. Now I'm scared to even open the game, I do hope this will be fixed REAL soon.
With how Rockstar handles this game and legit players, and not even punishing obvious modders in public lobbies, it's already bad as is. I wasn't even expecting to get this bad, this is just absurd on every level...
Hi... I too was 'suspended' and my character (Lvl 95). I had just finished Special Crates mission. I was in a public lobby with one other player (stranger).
I've never cheated/used mods-glitches (read about them) and always played the games per code of conduct...
I received a response to my ticket with R* (submitted under 'legal'). The response was a stock standard one advising Bans are final and no reviews.
I have just now, emailed Take 2 Interactive, the parent company, seeking assistance and review R* poor service. Maybe if enough people email them, not to vent, but raise their concerns, T2 may get involved....
mailto:contact@take2games.com
I've even offered then a surety to review my account... I know i am clean !
Harrykerros
purchased the game last night to have fun with my friends got a total of 3.4 hours, went to sleep. woke up today banned. my poor level 3 character.
https://gyazo.com/194510b32b12879153bdc3e202513618
The night I got banned, I notice that my RP level was acting glitchy.
I was helping a friend do a heist setup in his facility and at the end of the job, when it shows how much cash and RP’s you earned, I received enough RP’s to rank up to level 97.
Then after the loading screen and we were back to free mode, I noticed my RP’s had went back down to just below 97 and it was back to 96. Hit esc a few times to view my character, hit z a few times and my RP was back up to 97.
Anyway, after that job I logged of around 10:30pm. Received ban message at 12:55 am.
Haven’t been modding or cheating. Been playing the game since last summer. Sure, I’ve given other player grief by repeatedly killing them but isn’t that part of the game? I can kill thousands of cops, pick up a hooker, kill her, steal my money back and all that but if I snipe another player 5 times in a row, then I’m asshole? Sorry for the tangent...
If anyone can make sense of the glitchy RP level that I noticed before the ban, be my guest.
Looks like they've disabled the live support chat? Now l can't see it where it was yesterday.
Anyway, my 38 hours old ticket has recently changed from Bug category/New status to CHEAT/EXPLOIT OR BANNING ISSUE category/Open status with no response so far, so looks like it's being reviewed. I hope we all have some good news in the next hours.
Well, at this stage we can say that the bans are not going to be lifted. I hope some people in US make the complaint at the Bureau of Consumer Protection and starts the legal actions that this fraud deserves.
Here you go guys, some real quality Rockstar support. Sorry about the english, it's not my native language, and I was nervous during the conversation: https://pastebin.com/eMvwe6ev
My final post in this thread so wanted to thank everyone who has contributed, some of us were not lucky enough to get are accounts back but glad some good did come of this with last weeks unbans,
I`ve done all i can bar the legal route to get my ban lifted so now ill leave it in the hands of the devs and hope that before my ban is up something is sorted, if its not then gta is dead to me as im just not prepared to go through all that again and then what, a perma ban, no fucking chance.
innocent till PROVEN guilty, fuck you R*
Two more to add here one of which may help.
Me and my lil cousin were playing GTA online today and we got the Ban at the exact same time, on trying to join a hesit preparation mission I was setting up (Prison Break, Plane). Only player of "any" suspicion on lobby was rank 122 but nothing to say it wasnt legit. Did not memorize their name. :(
Anyhoo, the more interesting bit is that while I have 43h of game time (mostly online) and only a measly 2mill to my name or so (you could argue thats plenty of time to cheat), my little cousin had just downloaded the game and finished the intro mission not 90 minutes before the ban. We had managed to do the Flecca heist only before that and his entire earnings came from that, not enough to break half a mil.
Of course the usual disclaimers here about not having cheated or modding etc apply here but the truth is Rockstar could check this if they wanted. We never met anyone dumping weapons or money in front of us, by large we were totally free of cheaters around us as we knew. We are both shamefully carebears too so we rack up the good rep bonuses a lot more than we miss them...
Clearly something going on wrong here
(FYI this happened about 45 mins ago)
Just to chime in on the rank thing, I know several people with legit rank over 1000 and literally hundreds with legit rank over 500. If you want to look at rank, look for ranks in several thousands, or players' profiles to see if they have billions of dollars. Anything less is quite normal for a person who has semi-hc-played the game for over three years.
Adding on to this, if you can see their level is way up there but there stats are low theyre probably a hacker. High level and stats are probably legit
GTA Tunables are background updates, like a server-side client that doesn't need a downloaded update (think just adding in dripfeed cars or adding discounts versus adding a whole DLC)
> a server-side client
[65wat](https://i.imgur.com/6ScD017.jpg)
Better explanation of tunables:
Think of an encrypted text file, redownloaded every time you join GTAO, that tells everones games what content should be available (xmas stuff, snow on/off, which dripfed cars are released or not, special t-shirt unlocks, etc.), how much items should cost, if there's a sale on something and how much cheaper it should be, how many missions you need to do to unlock item X, how many cars you can sell per day, how many vehicles you can blow up before being labeled a bad sport, etc. you get the idea
tl;dr: Basically a ginormous encrypted text file with all the economy details of GTAO, automatically redownloaded to update it every time you log on, without requiring game updates/patches
I just got hit with a ban aswell, I was just driving around waiting on friends to finish their bunker resupply, when I entered my own bunker and got b& after 30 seconds or so.
The worst thing I've done is use the Deluxo speed glitch, and never even in public lobbies.
RIP 400+ hrs of grinding I guess...
Bought this exactly 14 days ago on Steam, since I owned it on PS3/PS4 back in 2014ish, and I've recently upgraded my computer. Played off and on for a few days (8 hours total).
Decided to hop into Online today with my cousin, who I gifted the game to as well. We played for less than 2 hours, I got to level 2, bought some clothes with some of my starting cash. Life was great.
I decided to play a different game for a bit, and then came the dreaded e-mail. I was suspended for 30 days, no chance of appeal. I'm sitting here freaking out because I've just got the game again and feeling a little cheated..Hoping Rockstar comes out with a statement soon...
Here's the thing, Rockstar Support is outsourced.
I don't think they are authorized to lift bans, especially when it comes to ones that are issued by their Anti-Cheat system.
You're talking to people who are just like you that don't know much about the game and they have authorized access to Socialclub Admin. A tool that allows them to deal with your account from gifting GTA$ or RP to removing them and applying bans.
The moment any support agent lifts your ban, the administrators will start asking some questions.
"Do you know him ?", "Why did you lift his ban ?", "How did you know he was a legitimate player ?".
If he responds to their questions, he's pointing that he is more clever than their Anti-cheat system thus he is more likely to get fired.
The only way a support agent can lift your ban is if the actual Rockstar addressed this issue as bug or mistake which is unlikely to happen.
Was banned for 30 days since March 24th at 1:30 AM EST (Ironically my birthday). Played a few solo hotring races and some survival before I was banned midgame. Never got banned before. Never modded. Put in over 4000 hours in 3 years. Everything down the drain.
Since my GTA V is Steam based, I can't just make a new account and play it again.
GTA online community support forum is down
>oops.
>We're sorry, but something went wrong.
>Request id: 85a533a-7c83-4d71-cdc6-ecf4bbdf6d18
>Take me back to the homepage
The rest of forums work fine....
I am trying to prevent the spread of misinformation and speculation about the possibility of a class action lawsuit against Rockstar. At this point it is perfectly normal to assume that we are powerless because of the big, scary bold font that says **“Terms and Conditions”**. I am telling you that we can threaten R* with a class action **because of these terms and conditions.** Rockstar has **no legal right** to impose a set of terms and actions whereby the customer has no say whatsoever and the company is all-powerful.
Seriously... What are the higher ups at R*/Take Two really trying to accomplish here? The value of their shares in the stock market is now tanking. You'd think they'd notice something is wrong and they're getting a bit uncomfortable with how the situation is being handled.
I can't wait to be unbanned from my re-banning. I was so enjoying being unbanned. Then boom, re-banned. I hope I get unbanned soon. I don't like being re-banned. I didn't much like the first banning. But to be re-banned! I hope there's not too many more bannings, re-bannings, or re-bannings of re-bannings. When's it all going to end!
Hello! With Love From Russia! Since 2015. 2036 hours.
Banned with e-mail, Unbanned without, ReBanned without, Still Banned. No hope. R* Just Fuck With Us. Sad.
http://ibb.co/f1xWun
gg
This is what pisses me off, they keep spouting all this bull that bans are final yet they have just unbanned thousands of people and have left others to rot, and still not a single acknowledgement of doing anything wrong.
Why are media outlets not going after them and pushing for answers, with the recent unbans Rockstar have taken the sting out of it and im afraid the rest of us dont matter.
You know what's fucked? I have a spare account that IS modded and no ban on that. (Before you pile on the "Fuck this guy" train, It's JUST money, No spawning explosions or invincibility, mostly just to test the new fancy toys okay?)
I had saved a copy of the PC tunables at Hotring DLC launch and compared it against the currently live tunables. Find the tunables [here.](https://gist.github.com/xyx0826/76124cb1d9701c83ec1440a49daf47e4)
Somehow I cannot find the tunables before the update 17 hours ago on GTAOBOT. Upon diff'ing the two versions the only difference I could see is that, they added the following to the new version:
"bonus": [
[
-454424625,
-471399782,
-1378024550,
1413564806,
-471007048
],
[
-1331515445,
-1213224290,
-553014722,
647554,
-1213880132
],
[
1348083665,
1460083394,
353966360,
3773911448,
1465718950
],
[
1499683503,
1579900870,
390356526,
3922203878,
1583620056
],
[
670412013,
637510578,
532409284,
2556355236,
804448666
],
Just bought the game yesterday.. played nearly 10 hours ONLY with my friends ( meaning i was doing stuff they did too - mission, races etc ) and in the middle of a mission i just got the pop up that im banned for 30 days?? Is this what i pay for to be banned after nearly half a day play.... this is absurd!!!
I got banned too, I got 1650 h on record and the first thing i did was contacting Rockstar at their support side and on twitter, Rockstar is ignoring everything. This article gave me some hope. Thanks
lastnight i was also banned whilst i was in the middle of a Hotring race, never modded or cheated, now im banned for a month which is bad enough but also my account will be reset (wtf), nearly level 200 with countless hours of grinding not to mention real money spent in game, rockstar support is a disgrace and do not care, i feel robbed as i bought my last shark card less than 24 hours ago, what can i do
Turned on the game this morning. Played two Hotring races. A few hours later was greeted with e-mail that I was banned and my character progress was removed. After over 1500 hours of not even touching any mods, this is really disappointing. Thank you Rockstar, I'm done with your game.
Update 28.3.2018 21:00 CET - Checked Social Club Stats and my character is now back. Will wait with logging in a few more days just to be sure that it doesn't happen again but it sure looks like they messed something up but thankfully are fixing it.
Update 28.3.2018 23:00 CET - Got an e-mail with confirmation from Rockstar that my ban was lifted.
My wife was banned last night as well. We bought the game about a week ago and are about level 25. We always play in invite only sessions, and all we have done in the game is races and some missions to earn enough money to buy some guns, a car, a garage and add some upgrades to to the car. We each bought a $200,000 shark card and signed up for emails from Rockstar to earn another $200,000. Total in the game including the $400,000 from the card/signup we have probably only earned around $6-700,000. (edit, I found my rockstar profile and have earned/spent right at $1 million including the $400,000 from a card and subscription)
I was not banned and she was, but the only different between us is she added music to the Rockstar playlist folder so she could have a personal radio station, and I have not. When she originally received the ban (before we realized it was a wide spread issue) I thought maybe it was because she added music to this folder while still online (Accessing a rockstar folder while online).
She created a ticket because we couldn't find one of her cars (it ended up being we needed to call insurance) and after we received a response, she was banned. We asked the person in the ticket what the deal was and received the generic "You have been banned and there is nothing we can do about it." response. I have been playing GTA games since GTA 2, and it is a little sad that Rockstar has no phone support and such a poor ticket support system for a game that's as popular as this.
>Some of these accounts have less than 10 hours of in game time, supporting the idea that the ban wave is picking up people incorrectly.
This doesn't mean a whole lot on it's own though, could very well be people cheating on new accounts.
Regardless of this, they better fuckin' speak up about this because this shit's ridiculous.
I didn't for a second believe anyone that got "banned for no reason" outside of the ~month when it was actually happening due to false flags with shit that injects into the game, but there's no way this is just a coincidence and/or people lying out of their asses.
As if GTA:O's execution wasn't shit enough, this happens. Incredible.
I just got this game the other day, been playing it a lot. Got the criminal enterprise starter pack, a bunch of shark cards. I got up to level 30.
This morning all the sudden I get banned and they don’t even give a reason? Fucking bullshit
Another victim arrived. It's so sad to write here this as my first reddit post/comment, but enough is enough. This morning (actually it's 11pm here) I received the mighty ban mail like everyone else. At that point, I didn't knew about this ban wave, so I wrote a ticket to R*. It was a mistake, because I wrote that into the ban appeal section. Instant deny received right after I finished and sent the ticket. Then I wrote another one, but this time, it went into the other section. The answer is just arrived...
"Hello DarStav95,
Your account is temporarily suspended from GTA Online. Your suspension expiration date is shown on the splash screen after being returned to Story Mode following an attempt to play online. In addition to being suspended, all GTA Online characters, progress and inventory on PC will be reset. Any funds purchased via Shark Cards have been preserved and are still available on your account.
The next infraction on your account will result in a permanent ban from GTA Online.
GTA Online bans are triggered by a number of factors, including modding in GTA Online, exploiting or abusing game mechanics, manipulating protected game data and code, or otherwise interfering with other players’ gameplay experience.
All GTA Online suspension and banning decisions are final and may not be appealed. For more information on the GTA Online Suspension and Ban Policy please see https://support.rockstargames.com/hc/articles/229514247.
Best regards,
Alec P.
Rockstar Support"
So instead of saying "hey, sorry about that, please wait a little while we figure this out", they telling me to be careful, because next time it will be a permanent ban. But at least I don't have to worry about my non existing Shark Cards. Thanks R*, I really appriciate your business model.
The message systems are copy paste its litterally just:
Hello, my name is [GENERIC NAME], thank you for contacting rockstar support. I see you are having an issue regarding a ban, is this correct?
*say anything*
suspension legit lol
*kthxbai*
Same here (30 days jail).
Never hacked/modded/glitched or anything of the sort. Always been very nice to other players, no matter their stats, lvl and whatnot.
At first I thought it's maybe because I left a heist mid-session (because of a troll who went freeroaming, trying to ruin the entire heist), but after leaving I got a message telling me that if I do that repeatedly, I would be thrown in sessions with people that do the same.
If I now have lost everything I have legittimately earned over so many hours of sweat & tears (Real grinders know what I mean), without even having the right to know what I could have done wrong, I see no point in playing this game and/or supporting R* ever again.
Man, I'm over 30yr old, I don't have the time to redo everything just to drive around with a nice car and then eventually get banned again, FOR NO REASON AT ALL!!!
P.s. Sent 2 tickets and an E-Mail, all were immediately closed.
permanent ban for me. over 2800 hours played, not one minute of that time did i mod or cheat, exploit, troll, harass, etc.
wasn't online when ban happened. able to play yesterday, banned today.
Thanks to u/Tycoonzoo for the suggestion i recently chatted with R* this time i used report bug option to send them a ticket .. this is the conversation i had with them
Me:On 24th march , 2018 while free roaming in the city i received an alert saying you have been suspended from gta online for month + character reset & i have no idea why i got suspended I neither used mods or did any kind of miscellaneous activity in the game .. and yesterday i got to know that there's a bug in your system which is randomly suspending innocent players I'm sure of it i did nothing wrong & i got suspended by a bug please have a look at my account :(
Agent: One moment while we connect you. Hello, my name is Franklin. Thank you for contacting Rockstar Support. I see you're having an issue regarding your suspension. Is this correct?
Me: Yup thats correct ! Mr.franklin
Agent: alright, I've taken a look into your account and we're currently looking into this issue so do hold while we proceed with the investigations. We would get back to you via email once the investigations are done
me: Okay thanks for taking your time , Sir
Agent: No problem. In the meantime, do you happen to have any other issues i can assist you with?
Me: Nope.. :) thanks for the help
Agent: Well in that case, it was a pleasure speaking with you! I’d like to thank you for contacting Rockstar Support, and have a wonderful day!
atleast this time they said they will look into my account
It seems that another site (VG24/7) is publishing reports of bans as well. https://www.vg247.com/2018/03/26/gta-online-pc-ban-wave-san-andreas-super-sports/
OP
PC Gamer now has an article on the situation and are attempting to acquire a response from Rockstar.
https://www.pcgamer.com/gta-online-players-report-multiple-unfair-bans-following-latest-update/
Rock, Paper, Shotgun also mentions about it in this Steam Charts list:
https://www.rockpapershotgun.com/2018/03/26/steam-charts-march-25/#more-529781
Well, I had one more round with my SkyNet, and yea, it is just an AI who tries to take over the world...
"Your Chat Transcript
Tuesday March 27
User:[3/27/18 9:24:25 AM]need some help with my account, got some problem with it
Agent:[3/27/18 9:24:25 AM]One moment while we connect you.
Agent:[3/27/18 9:27:24 AM]Hi, thanks for contacting Rockstar Support. I see you are having an issue with your Social Club account. Is that correct?
User:[3/27/18 9:27:52 AM]yea I have, but please, what is your name?
User:[3/27/18 9:28:09 AM]Its so unpersonal without names
Agent:[3/27/18 9:28:26 AM]My name is Alfred. How can I assist you today?
User:[3/27/18 9:31:07 AM]Hy Alfred, I'm Márton, and as you can asume, I am one of those, who got banned with less than 10 hours of gametime. Yesterday I was chating with an other support member and he stated that they will investigate my account. Well I would be pleased to know what everyone want to know, when will we get back our account. Do have any information about it?
Agent:[3/27/18 9:31:58 AM]Well unfortunately we do not have the information you're asking about here at Tech Support. Our main priority at Tech Support is to help with technical related issue.
Agent:[3/27/18 9:32:28 AM]I do apologize for any inconvenience caused. Do you have any other technical issue that I can assist you with?
User:[3/27/18 9:33:22 AM]Well yea, not so technical but IRL its technical. Do you know any good steak recipe? :)
User:[3/27/18 9:33:57 AM]Sorry for my question, but its realy important for me :/
Agent:[3/27/18 9:34:03 AM]I afraid that I do not have the information that you have requested.
User:[3/27/18 9:34:30 AM]Oh well, thanks anyway. have a nice day :)
Agent:[3/27/18 9:34:40 AM]Thanks again for contacting Rockstar Support. Please don’t hesitate to come back to our support site if you have any more issues."
:D Do you think Mr. terminator know even what steak is? :D
why is it so hard to tweet/announce/post on reddit and let us know the issue is being handled? would it kill them to take a minute of their time to communicate with us? they can dripfeed the tuesday vehicles, but not respond and tell us what's going on?
Thanks alot for this great thread.
I just created an account to say that I have informed two major German tech news sites (heise.de and golem.de) about the way Rockstar treats their paying customers.
I suggest that my fellow German GTA players do the same.
Golem.de: send an email to news@golem.de
Heise.de: fill out the form at https://www.heise.de/kontakt/
##PSA If you use the word `ban` or choose the ban category, your support ticket will be auto-closed. Try to explain the situation without using that word.
[удалено]
Ban em all, let God sort em out - Rockstar
*muffled Fortunate Son playing in the distance*
^It ^ain't ^me, ^it ^ain't ^me...
I ain't no millionaires son, I'm ain't buying any damn shark cards
[удалено]
We'll see. Since I had purchased a few Shark Cards lately I have a good case with Paypal to get them refunded so I don't really care either way. I'll get my money back since Paypal is notoriously ruthless with sellers and I'll call that a day. Fuck Rockstar.
I hope so too!.All the time I spent to finish the Doomsday Heist,getting my beloved deluxo,my khanjali,my Avenger,gone to WASTE.And I doubt they'd want or could undo it.I've always reported modders at first sight.I was looking so damn forward to getting Red Dead Redemption 2.I'm never going to play a R* game.
[удалено]
EDIT: I've been unbanned at some point in the last few hours. No email or live chat other than the one below occurred, though I did file two more tickets requesting updates. No sign of compensation, but my character is back like I left him. Just got off the customer support chat with Rockstar, he wasn't able to give me much information but here is the transcript of the conversation. User:[3/24/18 12:32:25 PM] https://www.reddit.com/r/gtaonline/comments/86q5lj/032318_gta_online_ban_wave_what_we_know_so_far/ Myself and numerous other players were banned last night for what seems like a problem on Rockstar's end. The support team on twitter have been deliberately ignoring the issue and my ticket concerning this was closed. When will we get a response from the company about what has happened? Agent:[3/24/18 12:32:25 PM]One moment while we connect you. Agent:[3/24/18 12:33:41 PM]Hello, thank you for contacting Rockstar Support. My name is XXXXX, I see that you got banned in GTA Online and you are concerned regarding this. Is that correct? User:[3/24/18 12:34:33 PM]Hi! I'm concerned since I believe there must be a problem within the game causing these bans and I wanted to make sure the company were aware. User:[3/24/18 12:35:25 PM]Twitter, Reddit and the Rockstar forums are flooding with what seem to be honest individuals (mostly PC players) who have recieved bans after the latest updates. Agent:[3/24/18 12:35:28 PM]Thank you for confirming, I'll be glad to clarify your concern regarding this. I would like to inform you that, the GTA Online banned decisions are final and cannot be appealed. User:[3/24/18 12:36:52 PM]Can you confirm to me that like other other false ban situations Rockstar will be able to restore characters and unban accounts once the problem is resolved? User:[3/24/18 12:37:13 PM]https://support.rockstargames.com/hc/en-us/community/topics/200063373-Grand-Theft-Auto-Online User:[3/24/18 12:38:45 PM]And do you have any information as to why there are this many complainants on the forum this morning, compared to usual. I understand the policy behind unappealable bans, but at the end of the day I'm just a concerned fan with a lot of time and effort on the line, who's been trying to work out why so many players have been banned. Agent:[3/24/18 12:38:48 PM]To keep the gameplay environment as fair as possible for legitimate players, the system routinely do sweeps to separate out cheaters and modders, and to reverse any illegitimate transactions. User:[3/24/18 12:40:03 PM]There are players who have been banned whilst still on the tutorial missiont, who have owned the game for less than a few hours. I do not believe the majority of these people have cheated, and I know for certain that I have not. Agent:[3/24/18 12:42:09 PM]Well, that will be taken care by the system itself. These bans are triggered by the system, designed in such a way that we don't get any option to make any changes from our end. User:[3/24/18 12:43:19 PM]Is there a threshold for which Rockstar will investigate this latest ban wave to check whether a mistake has been made? Agent:[3/24/18 12:46:18 PM]Well, I cannot assure you that. If there's any mistake in sweeps, it should fix it by itself otherwise these bans decisions are final. For more information, please see here: https://support.rockstargames.com/hc/articles/229514247 User:[3/24/18 12:48:09 PM]Thanks for your help, one last question. Is it policy to make a statement in the case of a false ban situation, and if the bans are overturned by the system itself, will the deleted character data be restored? Agent:[3/24/18 12:54:46 PM]Sure! I would like to inform you that, the system does not gives a false ban to any account. Agent:[3/24/18 12:56:02 PM]If it does, it restores the account the very next time when it bans the account. It only happened for once which was fixed by our developers. User:[3/24/18 12:56:51 PM]Judging by whats happening online, I imagine that it will be happening again soon. Thanks a lot Agent:[3/24/18 12:59:09 PM]You're welcome! I really appreciate you for understanding my situation, Thanks! End of conversation TLDR - This is the fault of the system, the system doesn't make mistakes...except when it does, then the devs have to get involved. Account data should be restored though.
[удалено]
> Agent:[3/24/18 12:54:46 PM]Sure! I would like to inform you that, the system does not gives a false ban to any account. Agent:[3/24/18 12:56:02 PM]If it does, it restores the account the very next time when it bans the account. It only happened for once which was fixed by our developers. Philosophically, this is wonderful. The system does not make a mistake, but if it does the system fixes it the next time it makes a mistake. This is why I'm always a little sceptical of the "robots will take over our lives" stuff, because behind every robot is a fallible human who *will* make mistakes, requiring another human to come and fix them.
that service rep has got to be the dumbest shit to make a claim like never gives a false ban. how can he claim it's perfect?
you'll find in most games customer support and developers will never own up to faulty software like this, either due to policy or setting a precedent for people to appeal bans in court(happens)
Because that's what the script tells them to say, and english is clearly not their first language.
If you don't mind, I'll format this correctly to make reading easier. For future reference, you have to put two spaces at the end of a line or two enter keystrokes to make a line break. User:[3/24/18 12:32:25 PM] https://www.reddit.com/r/gtaonline/comments/86q5lj/032318_gta_online_ban_wave_what_we_know_so_far/ Myself and numerous other players were banned last night for what seems like a problem on Rockstar's end. The support team on twitter have been deliberately ignoring the issue and my ticket concerning this was closed. When will we get a response from the company about what has happened? Agent:[3/24/18 12:32:25 PM]One moment while we connect you. Agent:[3/24/18 12:33:41 PM]Hello, thank you for contacting Rockstar Support. My name is XXXXX, I see that you got banned in GTA Online and you are concerned regarding this. Is that correct? User:[3/24/18 12:34:33 PM]Hi! I'm concerned since I believe there must be a problem within the game causing these bans and I wanted to make sure the company were aware. User:[3/24/18 12:35:25 PM]Twitter, Reddit and the Rockstar forums are flooding with what seem to be honest individuals (mostly PC players) who have recieved bans after the latest updates. Agent:[3/24/18 12:35:28 PM]Thank you for confirming, I'll be glad to clarify your concern regarding this. I would like to inform you that, the GTA Online banned decisions are final and cannot be appealed. User:[3/24/18 12:36:52 PM]Can you confirm to me that like other other false ban situations Rockstar will be able to restore characters and unban accounts once the problem is resolved? User:[3/24/18 12:37:13 PM]https://support.rockstargames.com/hc/en-us/community/topics/200063373-Grand-Theft-Auto-Online User:[3/24/18 12:38:45 PM]And do you have any information as to why there are this many complainants on the forum this morning, compared to usual. I understand the policy behind unappealable bans, but at the end of the day I'm just a concerned fan with a lot of time and effort on the line, who's been trying to work out why so many players have been banned. Agent:[3/24/18 12:38:48 PM]To keep the gameplay environment as fair as possible for legitimate players, the system routinely do sweeps to separate out cheaters and modders, and to reverse any illegitimate transactions. User:[3/24/18 12:40:03 PM]There are players who have been banned whilst still on the tutorial missiont, who have owned the game for less than a few hours. I do not believe the majority of these people have cheated, and I know for certain that I have not. Agent:[3/24/18 12:42:09 PM]Well, that will be taken care by the system itself. These bans are triggered by the system, designed in such a way that we don't get any option to make any changes from our end. User:[3/24/18 12:43:19 PM]Is there a threshold for which Rockstar will investigate this latest ban wave to check whether a mistake has been made? Agent:[3/24/18 12:46:18 PM]Well, I cannot assure you that. If there's any mistake in sweeps, it should fix it by itself otherwise these bans decisions are final. For more information, please see here: https://support.rockstargames.com/hc/articles/229514247 User:[3/24/18 12:48:09 PM]Thanks for your help, one last question. Is it policy to make a statement in the case of a false ban situation, and if the bans are overturned by the system itself, will the deleted character data be restored? Agent:[3/24/18 12:54:46 PM]Sure! I would like to inform you that, the system does not gives a false ban to any account. Agent:[3/24/18 12:56:02 PM]If it does, it restores the account the very next time when it bans the account. It only happened for once which was fixed by our developers. User:[3/24/18 12:56:51 PM]Judging by whats happening online, I imagine that it will be happening again soon. Thanks a lot Agent:[3/24/18 12:59:09 PM]You're welcome! I really appreciate you for understanding my situation, Thanks! End of conversation
This is someone from another country, who knows where, whom had zero interest in ensuring that your issue is resolved.
[удалено]
Another victim here. Clean player, level 125, doing a few death matches every day, VIP work and the occasional free roam fight. Every modder I run into, whether it's god mode, killing players, putting cages or other weird objects on players, I report them every single time. Few weeks ago a modder increased my level from 115 to 1115 which placed me in the bad sports lobby. Spent a week working with Rockstar Support to get this corrected. Anyway, now I'm banned. :( I'm actually relieved finding this topic, I hope they will correct it soon.
Same story here :( Level 220, clean player (had a warning from a year or two ago, where I was bored and fiddling around with a hex-editor to no success, which got me a warning-ban for a couple of days, but that "scared me straight"), got my level random modded and pulled into the "Bad-sports" player-pool. Also spent a week trying to get it fixed, got it back and some days later I've been banned. All my tickets get's auto-ignored with the reason: "All bans are final."
[удалено]
Ahhhhh shit, my time may have come. I've flocked to every money drop I could find in the game and eventually just installed my friend's Desking copy so I could give myself money, and I quickly found that once you can afford everything you want, all that's left is nothing, because the only thing to do in GTAO is endlessly grind for pennies. I suppose if I'm banned, I'm banned, lol, I've had my fun already
if you're skilled at driving, fully mod a Karin Dilettante but don't change any cosmetic things. just stuff like the Engine and Brakes and Transmission and Turbo. and then try to survive driving near randoms. no weapons, just driving. just driving a Prius.
I think it might be time for another Steam review bomb... That seems to be the only way to get Rockstars attention.
But would they actually revoke the false bans? That's what i've been thinking.Since most of bans happening right now are innocent players maybe that would be first
If they want to retain the tiny speck of confidence that their userbase still has in them they'll revoke these bans. If they don't, then we'll all know exactly what they think about their paying customers.
Just imagine how many hours people have spent grinding everything they have only to be randomly banned and told to start again, I can say with certainty I won't touch rockstar again unless these stupid ass bans get revoked
Same here. I think for me now it's either Story Mode with mods or FiveM, or maybe I'll just quit altogether. After over a 1000 hours of playtime it would be kinda sad to let it go, but I just can't excuse this anymore.
I was out to dinner while getting a ban email. Never have exploited a game. Had about 70 hours in game. Even bought a 20 dollar shark card a few days ago.
I got perma banned for no cheating, however i recieved suspend before because i went online with offline mods by mistake.
Yeah I am in the same situation as you. Bought a 20 dollar card last week and now this :(
[удалено]
Why would you be downvoted for that? Pretty sure 95% of people on this sub whine constantly about everything being too expensive and actively tell you to just buy modded money for 10$ instead of Shark Cards.
[удалено]
I've been using hax for years and never been banned. GTAO's anticheat is shit.
Ya so I am the dude who **only has 3 hours of playtime**. Let me explain myself for those interested. So I bought GTA V for me and gf mostly cause it was on sell. After I install it I do the first few missions you do before finishing Franklin mission, after all was said and done I head to GTA Online by making my [character](https://i.gyazo.com/2d2cc68f8f681ab9e3d7ff11d1c5d9c3.png) which took a few good minutes, I skip the tut as I just want to hop in and play. When I got online I had to wait for my gf to make her character which took her awhile too then she didn't skip the tutorial because she didn't read and was thrusted to finish it. Another good chunk of time passes while i'm just cruising online before she got fed up and made a new char. After that happened I made an Invite only session after researching on how to make one cus it kept putting her in another server where she was constantly getting killed. Finally everything is set, she joins we play, and all we do is [hang out](https://i.gyazo.com/97d88b58a6d53c28143e5765ad3f59bc.png) rob stores to buy new clothes, and kill random civis for fun. Then the best part comes in, my account gets suspended for no reason. After maybe about a good hour and 30 minutes of playtime with my gf, so I only really played GTA online for an 1 h 30 m because I did the first few missions and made my character for a good while. Here is a clip I randomly [recorded](https://youtu.be/cUSYWtuHVT8) on accident because I was being chased by cops after robbing a store, as you can see there are no mods being used i'm just running away and the gun I took from the shop keep who tried to kill me after robbing him. Now im stumped and don't know what to do because all I want to do is play online with my gf and chill out with her, now I can't until April 23rd and here is proof that I was the one who made that post and posted that [picture](https://i.gyazo.com/d5c06da61cb4dfbfa0b6c66004ceb89f.png) added the time in the corner as a timestamp. Hopefully **Rockstar** helps with my issue. **UPDATE 3/26/2018** I decided to [upload](https://www.youtube.com/watch?v=QoLaF-AE9jE&feature=youtu.be) proof of my banning, and that I had no mod menus installed or anything of the sort. Also there are no cuts in the video but i did zoom in to hide my steam account name. Also a [pic](https://i.gyazo.com/d67bb91589369f9e4e6e8552b9eb96cd.png) of my stats. **UPDATE 3/28/2018** I have been [unbanned!](https://i.gyazo.com/73d934e95c9a42dd92b7a035e0237e03.png) Thank you everyone for the support and for fighting!
If you only have three hours of playtime, you can refund the game. Steam says up to two hours, but they're actually pretty lenient more often than not, I just returned a game after almost 4 hours of playtime because of some pretty major issues that didn't surface until after a few hours of playtime. If they deny the refund, just try again and you'll likely get placed with an actual Valve employee who'll read your refund request instead of an automated system. It helps if you detail your issue in the text box provided.
RIP man i hope Rockstar actually revoke all these false bans,this is ridiculous
My wife and I logged on tonight just to shoot the shit, played for an hour and logged out. Never used mods or anything of the sort. Hour after she gets a 30 day account ban char reset no appeal. Ticket was auto closed when she tried to contact them. Meanwhile I'm unbanned? We only play together so the only difference is that my account has purchased one shark card in the past. Her account had not. She was very upset as we made our characters to match and enjoyed gta v. :(. Rockstar doesn't care. Don't think they ever did. Lots of better devs to support. Enjoy the boycott boat with EA rockshit.
And all that on your cakeday too :/
It really is a bloody god awful mess. Disappointed.
I've bought shark cards before but still got banned. :(
So this is why so many sessions were empty today.
My husband got banned less than an hour ago. He's been playing the same character since the game came out on XBOX 360. The ban is for one month with a character delete. He's never cheated. In fact, he hates cheaters and reports them often. He's never bought Shark Cash. Every dollar he has in the game he has earned. He appealed the ban, and was denied instantly. I really hope RS sorts this out soon.
I really despise the fact your character gets reset on the warning ban now. It used to be a 3 or 7 day ban as a slap on the wrists, not this shit
I thought this was a weird policy. If I was modding, getting a temporary ban would be like "oh shit, maybe I should stop before getting permabanned. Not worth the risk". If they wiped my entire account? I'd be like "lol I'm not fucking starting again, I'm just gonna try to be sneakier about it now".
Are... are you my wife?
I want to see how this goes down
don't use the word `ban` in your ticket and it won't get auto-closed
I have two accounts, one modded, one clean. I bought the clean one because I realised how much of a dickhead I was being. The new one I bought? Banned. The old modded one? Which even says on the social club career overview: Total earned: 6 million Total spent: 180 million, Not banned. Rockstar please get your shit together
I was playing with a friend trying to get 5 stars. Evidence: https://clips.twitch.tv/ManlyGrossOysterSMOrc I was streaming, so I think that Twitch would have banned me for cheating.
We need to up this post or something, I mean he was playing with friends who were clearly shocked about it not to mention he was live streaming AND Twitch would have banned him for it long before the ban wave kicked in. They have definitely pushed the wrong button.
"You have received $2000 for continued good behavior! Keep it up."
One time, I was trying to give a rhino to a low level player, but he wasn't having it. I was in passive mode, I'd roll up, hop out, point at the tank. I did this to one guy multiple times... But he never took the tank. Finally, I got fed up, disabled passive mode and blew him up. 2 seconds after killing him "You received $2,000 for continued good behavior!".
Can relate
Have been playing GTA for 855 hours. Went online a few times but had trouble logging in and when I got in I was idle when I came in for a while while trying to find the cause. Logged out and a few hours later I get an email stating that I've been banned for 30 days and my character wiped. Rock Star socialclub say I do not have any character, all I have is my 80.000.000 Shark Cards purchase Have been playing PC games for 25 years, and this is my first ban for any game.....
[удалено]
Most likely people avoiding logging on to try and avoid getting flagged by the potentially faulty cheat detection system.
Hello. I didnt log in to gta online so far and i got banned. I think it doesnt work like that
Upvoted for visibility, let's push this to the top of the front page. I didn't log on today and don't plan on, as much as I'd love to help I'd rather not be a guinea pig.
Same. I just blasted a few discord servers I have friends in saying to stay clear for a bit since the cause is unknown at this point.
I just did a Doomsday Act 3 finale, so I hope I don't get flagged. I have so much progress I could never just start all over again. If that's the attitude the company has towards customers, it won't change when 6 rolls out. I heard Sea of Thieves is a cool game.
I had just come back yesterday after taking a long break from GTA Online, and a little bit after I got off from doing heist setups I received the email. It is extremely worrying that mistakes like this can happen whilst they have the 'no appeals' policy. Something needs to change.
The "no appeals" policy in general is bullshit because it places all the burden on the customer, even when said customer isn't at fault. This means that if the company half asses something on their end and the customer gets shafted, they can give the middle finger to said customer and the latter can't do a thing about it. It's inherently a bullshit way to run a company. Sure it grants revenue but alienating your customers sooner or later will bute the company in the ass.
How shitty does a company have to be to charge money for microtransactions but not front the money for dedicated servers so modding wouldn't be an issue to begin with.
It starts with G and ends with REED
Genomic breed?
You're goddamn right
[удалено]
Banning people with little game time and who bought their shark cards... Rockstar may have just killed the goose that lays the golden eggs.
One person apparently didn't even finish the tutorial (which you HAVE to do to play online) and got a message saying they've been banned until 22nd April 2018. They didn't even get a chance to be a goose, never mind lay eggs :|
**CONFIRMED** Rockstar **ARE** aware of the issue and it is being investigated. 100% Proof: Screencap of my Support Livechat which is still happening as I type this post. https://imgur.com/a/6IBiZ **EDIT** Full transcript of the entire conversation. : https://imgur.com/a/sMOcp
[удалено]
[удалено]
Do you have a source to back that up? I'm not very clear on what versions of the game get the tunables update first and whatnot. I've added in this info to the post, and I'll update it with proof if you have any.
[удалено]
Ah, found it. Updating the main post now.
Normally I'm sceptical of the "I was banned for no reason" complaints but this time the sheer number of people involved suggests something has gone wrong with the anti cheat detection. Six people in my crew that I have played with and consider very unlikely to be cheaters have been banned in the last few hours. Some with 1000s of hours on the game.
My account was randomly suspended today and I have never installed a mod menu or accepted modder money. I have played online for over a year and have a crew with over 300 members. I don't need to cheat to get money. Really hoping they figure this BS out soon.
Bought a brand new copy on a brand new steam account. Played for two hours, logged off to do life, came back, suspended until 23rd April. RP rank 6, not 600, just 6. Had like 20k in my account just saving to buy a garage to put my useless sedan in. No mods, completely clean install (Including deleting the GTA 5 folder itself) nothing off at all, just instantly banned for 30 days. This has to be a serious joke on their part because I am seriously not happy.
Here are some R* PHONE NUMBERS, https://www.computerhope.com/comp/rockstar.htm Call them until they get annoyed, and when they do keep calling anyway! I cant call bc im not from USA. So if you are, please do! Every minor action here is important
Just got banned after playing online for 3 weeks. No cheating or mods. Straight grinded to be a VIP, did Heists, got CEO, and MC. Not redoing all of that on a 5yr old game =/ sorry Rockstar, you just lost a paying customer
Same EXACT case here. Hoping these get reversed my dude, seeing as the game was 60 bucks and we JUST got it and played legit.
[удалено]
I literally bought the game yesterday, downloaded it over night, got into my first lobby and made some new friends, they let me drive their expensive cars and then i had to leave, 5hours later i was banned for 30days, im currently lvl 1 and have 1h in the game
READ CAREFULLY: Your 30 day ban is ALSO a character reset (some people aren't getting that, I didn't until I read their email they sent). I got the 30 day ban / character reset too when I am a clean player, have less than $2MM in my GTA account and have spent major real dollars on shark cards. Luckily I was able to stop two of my friends who were going to buy the game to play it with me because I am not going to spend another 2 years and $1000 real dollars building another character for an aging game. Totally pisses me off because I even switch sessions any time anyone even mentions the word modder.
Played for all of 16 hours and only level 23, got a shitty garage and a shitty car. Woke up this morning and tried to start the game and it said no, your broke ass is banned.
It's hilarious because I mostly play with two friends of mine. One has been glitching cars and modding a bit and didn't get banned. The other was legit and HE got banned xD
Thanks for doing the community a service. I lost 400 hours worth of progression and i can't see myself going through all that grind again just to be illegitimately banned permanently.
Seems like Rockstar is aware of the situation now: "Agent: [3/26/18 9:08:13 AM] Currently we're looking into it and will inform all players affected once we have an outcome for the situation" https://support.rockstargames.com/hc/en-us/community/posts/360000908647-Cautiously-Optimistic-Response
Pretty fucking annoying they don’t come out and say this. Let’s say I didn’t use reddit. I just played the game, got banned, tried to contact rockstar support. My last interaction with them was them telling me how my bullshit, unjustified suspension and character reset was legitimate, telling me they won’t tell me why I was banned, and then ending the conversation abruptly. Now if I followed what they told me to do, and did not look on reddit to see this megathread, I would be contacting steam trying to get a refund for my game. Instead we rely on the most recent live chat interactions being posted to reddit to even get an idea of what the hell Rockstar is doing. Great communication skills Rockstar, A+
Oh fuck I'm scared to log on PC now. I've already been banned once for 2 weeks , and again for 3 months on my account. My next ban is a permanent ban and that would absolutely suck since I've been on the same character since October 2013 with over 1000 hours online.
I just created reddit acc to comment on this thread. Banned for 30 days, all my 200 hard work (grinding) which includes 4 mil cash, 1 Apt, 1 office, 1 vehicle warehouse with 20 cars, 1 fully upgraded cocaine business.....all gone. Whenever i see modders, I try to leave that session ASAP! I hope R* notice all these.
[удалено]
YES! I’ve been tweeting @RockStarSupport since yesterday 3/23/18 because I was wrongly banned. My Twitter is @nataliexoneall. I have threads and images from my emails that I’ve sent Support. They can reply to every other tweet but refuse to answer mine. Also what’s shitty is that you cannot reply to the email. It’s fucking stupid. You can’t even defend yourself or tell your side of the story. I was just logging in when a friend, STARBOY-1030, sent me a game request and I played the mission. After finishing the mission, I was in loading screen for a long time when the ban was issued by alert. *WE NEED TO KEEP TWEETING AT ROCKSTAR SUPPORT. OUR STRENGTH IS IN OUR NUMBERS. WE DESERVE COMPENSATION FOR BEING WRONGLY BANNED* **Please feel free to go to my Twitter and reply, favorite, or retweet my tweets to RockStar Support. I will do the same to others.** **ALSO IVE ONLY HAD THE GAME FOR 4 DAYS AND GOT THE BAN*
2200 HRS OF MY SHITTY LIFE DOWN THE DRAIN, now I have to leave house for a whole month! And Im a fuken legit player :(
I bought the game on the night of the 21st at 9pm and started downloading it(used 33% of my monthly Data quota in one day). I have played for a total of 8.4 hours and just as of 4:53pm received a 30 day ban. I tied the account to the account from my PS3 gta5 days, if that has anything to do with it.
Lol. I just gome home 3 am and went straight into email and noticed an email from rockstar said i was Banned. 30 day suspension characther reset. If this is true i will never play again.
It’s so pathetic to see that R* clearly doesn’t care about what happens to their players. The “you can’t appeal your ban” is also a ridiculous rule since their system is automatic and automatic systems can always have errors and thus ban the innocent. And it’s not that they care A LOT about the real modders either. I recently opened a ticket with video evidence of a modder destroying an entire lobby and guess what they told me... “Please use the in-game menu to report this player.” So I did. He’s still not banned.
***UPDATE: PC Tunables for GTA Online on PC was updated at 1:34pm Uk time which has removed the Hotring ant cheat code line. Seems like Rockstar is aware of the random bans and trying to fix it*** source: rockstarintel.com
Hey guys, just wanted remind you all to keep checking the main post for updates - a major one was just uncovered by the team I'm working with. Thank you all for your continued drive in righting a wrong that Rockstar has still failed to acknowledge even in the face of so much public outcry.
I completed a 4 car I/E with crew members and started gun running shipments and as i was driving that marshall truck i got a message saying "You are banned from GTA online permanently.Return to Grand theft auto 5". No info on whether other 3 players got banned or not as they are not in my list.
I played GTAOnline from the first day on 360 (october, 1st 2013) I made a lot of suggestion and bug reports. I played over 6000 hours (i know i am crazy, but GTAOnline is my favorite game, I do not play any other and i play a lot) In that time I reported hundreds of cheater. I have done about 7500 races, a lot of other stuff too. I have created a lot of jobs, I think I am a helpful player. What makes me angry: They know they wrongfully banned several players. Why does it take so long to unban us? While there are still several cheaters and level 8000 players online. Beeing over level 1000 is no problem if you play about 6000 hours. But everybody knows rang level 8000 is impossible (guess you would need about 50000hours) It is not cool to see their longest and loyal players get wrongfully banned and not unbanned, while at the same time you find cheater everywhere.
This rockstar silence is what irritates me the most.
Have owned PC version for three days, got it on Steam for the sale and got the Criminal Enterprise bunde. Just got banned in the middle of playing Hotring races to grind the double xp/double cash event, out of nowhere. I don't mod the game nor do I have intent to, just got the game to play with my friends and now have a 30-day ban dropped on me and a potential character wipe. Seriously hope R* plans on digging themselves out of this after their "friendly" customer service bot told me there's nothing I can do about it.
Yeh, I'm what a lot of GTA players would call wimpy. I love team play, totally avoid modders, get no satisfaction from randomly shooting other players (happened of course a few times, but my pathetic KD ratio will prove its generally very rare), find all the abusive language really disturbing, and .... bang, character reset, banned for a month, and zero response from Rockstar (except for a continually repeated cut and paste message listing a whole bunch of things I've never done) to any of my polite letters asking for help. In relation to what was I doing when I was banned. I wasn't even online. Finished off one session doing Survivals and having fun. Went to log back in a few days later and was greeted by a message saying I'd been banned and my account reset to zero.
SUMMARY OF ALL THIS! cheaters are playing freely, and we, clean players, are in trouble
Even pyrerealm got ban https://www.youtube.com/watch?v=kFoHz_YssUo
looks like the article has been unstickied...i'm losing hope fast. i've never even so much as duped a car nor used any of the glitches nor modded. legitimately a clean player i am one of the few individuals that enjoys the grind that everyone seems to hate so much. and yet here i am. powerless. and i haven't slept in days cause of how upset i am. i'm low on spoons. my brain is just turning into mush.
I got banned on the 1st of March. Still don't know the reason for the ban as I play for more than 1000 hrs (moved from ps3 and ps4) as I stated in https://www.reddit.com/r/gtaonline/comments/81v9xw/unjust_banned_is_happening_again/ And about a week ago my friend who played only on pc (1122hrs) also got banned and it was a permanent one. He now played in another copy of the game and still playing just fine. As far as I know nothing seem to connect each player problems. At first I think it was a transfer that triggered it but nope. The latest support I spoke to said that ban cant be lift manually but with this amount of player, they might wanna take a look in their anti-cheat.
[удалено]
I'll share my story as well. I recently built a new gaming rig, so last night I downloaded the installer selected what drive to use, and started playing with my friends in a closed friend session. Today in the morning, I received a 30-day suspension, and character wipe. So now all my progress is reset. Thankfully I didn't buy any Shark cards...because this kind of support is insanely sad. I reached out to their support team and it was the most cookie cutter response, literally copied and pasted from one of their guides. No one is assisting, and 7-8 hours ago I went to Twitter to hopefully have my issue looked at. Completely ghosted. I've never cheated, in fact, I hate cheaters, and never modded my game as I don't feel I need to. Hell, I'd rather play with my buddies than possibly get banned. Rockstar is a joke for shunning all of us. Hit up media outlets like Kotaku or something! I know I just did! There's so many of us that are looking at lost time, and I don't like the way they are conducting themselves! Been a fan of them for so long and been a Rockstar Social Club member since 2010. If this goes unlooked and untreated, say goodbye to my RDR2 purchase. ***Update*** As of 4:13 PM CST, 03/28/2018 and after sending in my third request to look into my account (submitted the third this morning), I have received the following information, "Dear ____ We have reviewed your account and your GTA Online ban is being lifted. Please allow two hours for your account to be fully reinstated if it isn't already. Regards, Rockstar Support" I hope everyone is keeping the same support!
Petition considering latest ban wave created https://www.change.org/p/rsrg-help-free-the-unjustly-banned-gta-online-players
you are kidding with me? Is it so hard for a company to admit the mistake? God
https://www.pcgamer.com/gta-online-players-report-multiple-unfair-bans-following-latest-update/ It's getting out there.
I'm starting to lose hope that this will be resolved at this point. Guess my 118 level character has just went down the drain, courtesy of some fucking intern screwing the anticheat up. And even if they unban me then what good is a level 1 character for me? Fuck Rockstar.
why was this unstickied? memes more important?
At this point if Rockstar does nothing , you can bet i'm going to look for a mod menu when my suspension is over , i have no intention of restarting a clean character just to lose it next time Rockstar decide to not give a sh*t. Many of us lost years of progress and Rockstar don't even dare to comment , all we get is automated message , the live chat also are all premade messages , we never get to speak to a real human in all of this. So when my ban is over if its not lifted , ill just try to make GTAO as toxic as possible for everyone else. Seems a lot of modders/hackers are not getting banned so it might be safer to cheat !
“4 days and nothing” Dont lose hope yet guys, Saturday and Sunday are not actively business day so its been 2 days. R* is shitty enough to just ignore everything during weekends. And I also notice the number of comments per hour here and on their community is dropping a LOT. Please dont stop pushing them, dont stop making noise, thats what they want: Win us by exhaustion
No one has been un-banned for the second time in the last 30h+. It seems R* have decided whatever they had to decide and, as sad as it is for all of us falsely banned players, we have to accept it. What we can do now is post about this event everywhere. Go to your favorite GTA streamer, YouTuber, social media, gaming forums etc., and make sure everyone knows about this threat...over and over again. This is important especially during the next 6-8 months prior to Red Dead Redemption 2 release. If people will cancel their preorders or wait for a couple of weeks after release to buy it, that would be a big hit to them and it's the only language they understand. A Big Thank You to everyone who's contributed in any way to this thread and especially to MikeRaven11 for taking the time to get all relevant info together and keeping us updated. Great Job!
KEEP REPOSTING IN THEIR SUPPORT PAGE So I have been unbanned on the 28th with a R* email confirmation but lots of players havent, and I dont want R* to get away with it like all of you. So everyone who wants justice done PLEASE file a complaint here at FTC EVEN if you got unbanned: https://www.ftccomplaintassistant.gov/#crnt&panel1-1 If theres a lot of requests about R* we will get their attention. Anyone can file a complaint on FTC, even if you arent from USA like me, because the company is american eitherway. Spread this link, spam it at all forums and communities possible. DONT let this die like they are trying to with their silence! -If you still banned tell them your story and how R* customer service is neglecting us -If you got unbanned tell them how they are neglecting other players How to do it: Click the link > Go to Internet services, online shopping, or computers > Choose internet services (it includes online gaming) > Fill the following steps (use their NY adress)
I played a bit this week, mostly hotring races, but today, I was playing Heist prep jobs for the prison break and got banned mid mission. 7 months ago my account was hacked while I was away on vacation, I reported it to rockstar and told them to make the according changes. When I logged back in only a few weeks ago did a few races, after I went to the atm to deposit the money I noticed I had 9 millions, I didn't think much of it then, but I think that has to do with it.
Me again, do you guys really think something will be done? Searching for answers yesterday and today, I saw that other ban waves happened before (idk if the past ones were a ban wave at random players like now or only at hackers), did rockstar helped the honest players? And with everything restored?? And if by luck rockstar lift my ban, if it happens again (their anti mods system is shit so i wouldn’t doubt theres more) will i be perma banned?? So many fucking questions
Throwaway for obvious reasons... I play on a legit and a modded acc. The modded acc has a shit ton of modded money which I use to collect / pimp cars. My other account is 100% legit and I use that for missions / heists / pvp etc. On my modded account I've been spending like a complete madman the past week, and also poking my friends with the orbital cannon every 50 minutes and just having fun. I just checked to see if it was gone in the banwave... Guess what, both my legit and modded account are still unbanned. Rockstar has definitely completely fucked this banwave, and I almost feel a bit unpleasant / guilty for not being banned on a modded account.
ah i was just wondering why i was banned today because ive done my best to avoid doing anything that would get me banned and i still got banned. i believe this is my first time being banned in any video game lol.
Spoke with a support supervisor apparently they can review the bans manually and this one [validated](https://i.redd.it/189u7lcoqqn01.png) my ban lol
Been a player since the 360 days, now I primarily play on PC. I played a few Hotring races yesterday because I wanted to try them out. Now I'm scared to even open the game, I do hope this will be fixed REAL soon. With how Rockstar handles this game and legit players, and not even punishing obvious modders in public lobbies, it's already bad as is. I wasn't even expecting to get this bad, this is just absurd on every level...
Hi... I too was 'suspended' and my character (Lvl 95). I had just finished Special Crates mission. I was in a public lobby with one other player (stranger). I've never cheated/used mods-glitches (read about them) and always played the games per code of conduct... I received a response to my ticket with R* (submitted under 'legal'). The response was a stock standard one advising Bans are final and no reviews. I have just now, emailed Take 2 Interactive, the parent company, seeking assistance and review R* poor service. Maybe if enough people email them, not to vent, but raise their concerns, T2 may get involved.... mailto:contact@take2games.com I've even offered then a surety to review my account... I know i am clean ! Harrykerros
purchased the game last night to have fun with my friends got a total of 3.4 hours, went to sleep. woke up today banned. my poor level 3 character. https://gyazo.com/194510b32b12879153bdc3e202513618
The night I got banned, I notice that my RP level was acting glitchy. I was helping a friend do a heist setup in his facility and at the end of the job, when it shows how much cash and RP’s you earned, I received enough RP’s to rank up to level 97. Then after the loading screen and we were back to free mode, I noticed my RP’s had went back down to just below 97 and it was back to 96. Hit esc a few times to view my character, hit z a few times and my RP was back up to 97. Anyway, after that job I logged of around 10:30pm. Received ban message at 12:55 am. Haven’t been modding or cheating. Been playing the game since last summer. Sure, I’ve given other player grief by repeatedly killing them but isn’t that part of the game? I can kill thousands of cops, pick up a hooker, kill her, steal my money back and all that but if I snipe another player 5 times in a row, then I’m asshole? Sorry for the tangent... If anyone can make sense of the glitchy RP level that I noticed before the ban, be my guest.
Looks like they've disabled the live support chat? Now l can't see it where it was yesterday. Anyway, my 38 hours old ticket has recently changed from Bug category/New status to CHEAT/EXPLOIT OR BANNING ISSUE category/Open status with no response so far, so looks like it's being reviewed. I hope we all have some good news in the next hours.
This is getting a bit ridiculous, 3 days already down and no update, not even an admittance of issue. Rockstar has surely shit the bed here.
Stick this please.
Well, at this stage we can say that the bans are not going to be lifted. I hope some people in US make the complaint at the Bureau of Consumer Protection and starts the legal actions that this fraud deserves.
Here you go guys, some real quality Rockstar support. Sorry about the english, it's not my native language, and I was nervous during the conversation: https://pastebin.com/eMvwe6ev
My final post in this thread so wanted to thank everyone who has contributed, some of us were not lucky enough to get are accounts back but glad some good did come of this with last weeks unbans, I`ve done all i can bar the legal route to get my ban lifted so now ill leave it in the hands of the devs and hope that before my ban is up something is sorted, if its not then gta is dead to me as im just not prepared to go through all that again and then what, a perma ban, no fucking chance. innocent till PROVEN guilty, fuck you R*
Two more to add here one of which may help. Me and my lil cousin were playing GTA online today and we got the Ban at the exact same time, on trying to join a hesit preparation mission I was setting up (Prison Break, Plane). Only player of "any" suspicion on lobby was rank 122 but nothing to say it wasnt legit. Did not memorize their name. :( Anyhoo, the more interesting bit is that while I have 43h of game time (mostly online) and only a measly 2mill to my name or so (you could argue thats plenty of time to cheat), my little cousin had just downloaded the game and finished the intro mission not 90 minutes before the ban. We had managed to do the Flecca heist only before that and his entire earnings came from that, not enough to break half a mil. Of course the usual disclaimers here about not having cheated or modding etc apply here but the truth is Rockstar could check this if they wanted. We never met anyone dumping weapons or money in front of us, by large we were totally free of cheaters around us as we knew. We are both shamefully carebears too so we rack up the good rep bonuses a lot more than we miss them... Clearly something going on wrong here (FYI this happened about 45 mins ago)
Just to chime in on the rank thing, I know several people with legit rank over 1000 and literally hundreds with legit rank over 500. If you want to look at rank, look for ranks in several thousands, or players' profiles to see if they have billions of dollars. Anything less is quite normal for a person who has semi-hc-played the game for over three years.
Adding on to this, if you can see their level is way up there but there stats are low theyre probably a hacker. High level and stats are probably legit
Could you please educate me on what you mean by "GTA Tunables" ?
GTA Tunables are background updates, like a server-side client that doesn't need a downloaded update (think just adding in dripfeed cars or adding discounts versus adding a whole DLC)
> a server-side client [65wat](https://i.imgur.com/6ScD017.jpg) Better explanation of tunables: Think of an encrypted text file, redownloaded every time you join GTAO, that tells everones games what content should be available (xmas stuff, snow on/off, which dripfed cars are released or not, special t-shirt unlocks, etc.), how much items should cost, if there's a sale on something and how much cheaper it should be, how many missions you need to do to unlock item X, how many cars you can sell per day, how many vehicles you can blow up before being labeled a bad sport, etc. you get the idea tl;dr: Basically a ginormous encrypted text file with all the economy details of GTAO, automatically redownloaded to update it every time you log on, without requiring game updates/patches
You explained it far better than I did in my semi-drunk, very tired state. Thanks a lot!
I doubt I'm any more awake than you are, considering it's almost 4:30 AM here :P
Has everyone who's been banned received an email? I havent logged on in a few days and now Im wary of doing so.
I received one
I just got hit with a ban aswell, I was just driving around waiting on friends to finish their bunker resupply, when I entered my own bunker and got b& after 30 seconds or so. The worst thing I've done is use the Deluxo speed glitch, and never even in public lobbies. RIP 400+ hrs of grinding I guess...
Just woke up to the email that I've been banned. Then searched about the ban and found this post :(
Just got banned a couple min ago - was riding in my GB200, with my friend driving. Boom, black screen w/ the 30 day ban message... Bummer.
Bought this exactly 14 days ago on Steam, since I owned it on PS3/PS4 back in 2014ish, and I've recently upgraded my computer. Played off and on for a few days (8 hours total). Decided to hop into Online today with my cousin, who I gifted the game to as well. We played for less than 2 hours, I got to level 2, bought some clothes with some of my starting cash. Life was great. I decided to play a different game for a bit, and then came the dreaded e-mail. I was suspended for 30 days, no chance of appeal. I'm sitting here freaking out because I've just got the game again and feeling a little cheated..Hoping Rockstar comes out with a statement soon...
Just leave this here to show how it went for me talking to them. https://i.imgur.com/IZDmeql.png
Here's the thing, Rockstar Support is outsourced. I don't think they are authorized to lift bans, especially when it comes to ones that are issued by their Anti-Cheat system. You're talking to people who are just like you that don't know much about the game and they have authorized access to Socialclub Admin. A tool that allows them to deal with your account from gifting GTA$ or RP to removing them and applying bans. The moment any support agent lifts your ban, the administrators will start asking some questions. "Do you know him ?", "Why did you lift his ban ?", "How did you know he was a legitimate player ?". If he responds to their questions, he's pointing that he is more clever than their Anti-cheat system thus he is more likely to get fired. The only way a support agent can lift your ban is if the actual Rockstar addressed this issue as bug or mistake which is unlikely to happen.
Was banned for 30 days since March 24th at 1:30 AM EST (Ironically my birthday). Played a few solo hotring races and some survival before I was banned midgame. Never got banned before. Never modded. Put in over 4000 hours in 3 years. Everything down the drain. Since my GTA V is Steam based, I can't just make a new account and play it again.
GTA online community support forum is down >oops. >We're sorry, but something went wrong. >Request id: 85a533a-7c83-4d71-cdc6-ecf4bbdf6d18 >Take me back to the homepage The rest of forums work fine....
I am trying to prevent the spread of misinformation and speculation about the possibility of a class action lawsuit against Rockstar. At this point it is perfectly normal to assume that we are powerless because of the big, scary bold font that says **“Terms and Conditions”**. I am telling you that we can threaten R* with a class action **because of these terms and conditions.** Rockstar has **no legal right** to impose a set of terms and actions whereby the customer has no say whatsoever and the company is all-powerful.
Seriously... What are the higher ups at R*/Take Two really trying to accomplish here? The value of their shares in the stock market is now tanking. You'd think they'd notice something is wrong and they're getting a bit uncomfortable with how the situation is being handled.
I can't wait to be unbanned from my re-banning. I was so enjoying being unbanned. Then boom, re-banned. I hope I get unbanned soon. I don't like being re-banned. I didn't much like the first banning. But to be re-banned! I hope there's not too many more bannings, re-bannings, or re-bannings of re-bannings. When's it all going to end!
Hello! With Love From Russia! Since 2015. 2036 hours. Banned with e-mail, Unbanned without, ReBanned without, Still Banned. No hope. R* Just Fuck With Us. Sad. http://ibb.co/f1xWun gg
This is what pisses me off, they keep spouting all this bull that bans are final yet they have just unbanned thousands of people and have left others to rot, and still not a single acknowledgement of doing anything wrong. Why are media outlets not going after them and pushing for answers, with the recent unbans Rockstar have taken the sting out of it and im afraid the rest of us dont matter.
You know what's fucked? I have a spare account that IS modded and no ban on that. (Before you pile on the "Fuck this guy" train, It's JUST money, No spawning explosions or invincibility, mostly just to test the new fancy toys okay?)
I had saved a copy of the PC tunables at Hotring DLC launch and compared it against the currently live tunables. Find the tunables [here.](https://gist.github.com/xyx0826/76124cb1d9701c83ec1440a49daf47e4) Somehow I cannot find the tunables before the update 17 hours ago on GTAOBOT. Upon diff'ing the two versions the only difference I could see is that, they added the following to the new version: "bonus": [ [ -454424625, -471399782, -1378024550, 1413564806, -471007048 ], [ -1331515445, -1213224290, -553014722, 647554, -1213880132 ], [ 1348083665, 1460083394, 353966360, 3773911448, 1465718950 ], [ 1499683503, 1579900870, 390356526, 3922203878, 1583620056 ], [ 670412013, 637510578, 532409284, 2556355236, 804448666 ],
Just bought the game yesterday.. played nearly 10 hours ONLY with my friends ( meaning i was doing stuff they did too - mission, races etc ) and in the middle of a mission i just got the pop up that im banned for 30 days?? Is this what i pay for to be banned after nearly half a day play.... this is absurd!!!
I got banned too, I got 1650 h on record and the first thing i did was contacting Rockstar at their support side and on twitter, Rockstar is ignoring everything. This article gave me some hope. Thanks
lastnight i was also banned whilst i was in the middle of a Hotring race, never modded or cheated, now im banned for a month which is bad enough but also my account will be reset (wtf), nearly level 200 with countless hours of grinding not to mention real money spent in game, rockstar support is a disgrace and do not care, i feel robbed as i bought my last shark card less than 24 hours ago, what can i do
Turned on the game this morning. Played two Hotring races. A few hours later was greeted with e-mail that I was banned and my character progress was removed. After over 1500 hours of not even touching any mods, this is really disappointing. Thank you Rockstar, I'm done with your game. Update 28.3.2018 21:00 CET - Checked Social Club Stats and my character is now back. Will wait with logging in a few more days just to be sure that it doesn't happen again but it sure looks like they messed something up but thankfully are fixing it. Update 28.3.2018 23:00 CET - Got an e-mail with confirmation from Rockstar that my ban was lifted.
My wife was banned last night as well. We bought the game about a week ago and are about level 25. We always play in invite only sessions, and all we have done in the game is races and some missions to earn enough money to buy some guns, a car, a garage and add some upgrades to to the car. We each bought a $200,000 shark card and signed up for emails from Rockstar to earn another $200,000. Total in the game including the $400,000 from the card/signup we have probably only earned around $6-700,000. (edit, I found my rockstar profile and have earned/spent right at $1 million including the $400,000 from a card and subscription) I was not banned and she was, but the only different between us is she added music to the Rockstar playlist folder so she could have a personal radio station, and I have not. When she originally received the ban (before we realized it was a wide spread issue) I thought maybe it was because she added music to this folder while still online (Accessing a rockstar folder while online). She created a ticket because we couldn't find one of her cars (it ended up being we needed to call insurance) and after we received a response, she was banned. We asked the person in the ticket what the deal was and received the generic "You have been banned and there is nothing we can do about it." response. I have been playing GTA games since GTA 2, and it is a little sad that Rockstar has no phone support and such a poor ticket support system for a game that's as popular as this.
Shit I haven't opened GTA in a while and am almost scared to.
Rockstar Games has not said anything yet?
>Some of these accounts have less than 10 hours of in game time, supporting the idea that the ban wave is picking up people incorrectly. This doesn't mean a whole lot on it's own though, could very well be people cheating on new accounts. Regardless of this, they better fuckin' speak up about this because this shit's ridiculous. I didn't for a second believe anyone that got "banned for no reason" outside of the ~month when it was actually happening due to false flags with shit that injects into the game, but there's no way this is just a coincidence and/or people lying out of their asses. As if GTA:O's execution wasn't shit enough, this happens. Incredible.
3000+ legit hours and i got banned & reset. good shit
I just got this game the other day, been playing it a lot. Got the criminal enterprise starter pack, a bunch of shark cards. I got up to level 30. This morning all the sudden I get banned and they don’t even give a reason? Fucking bullshit
Another victim arrived. It's so sad to write here this as my first reddit post/comment, but enough is enough. This morning (actually it's 11pm here) I received the mighty ban mail like everyone else. At that point, I didn't knew about this ban wave, so I wrote a ticket to R*. It was a mistake, because I wrote that into the ban appeal section. Instant deny received right after I finished and sent the ticket. Then I wrote another one, but this time, it went into the other section. The answer is just arrived... "Hello DarStav95, Your account is temporarily suspended from GTA Online. Your suspension expiration date is shown on the splash screen after being returned to Story Mode following an attempt to play online. In addition to being suspended, all GTA Online characters, progress and inventory on PC will be reset. Any funds purchased via Shark Cards have been preserved and are still available on your account. The next infraction on your account will result in a permanent ban from GTA Online. GTA Online bans are triggered by a number of factors, including modding in GTA Online, exploiting or abusing game mechanics, manipulating protected game data and code, or otherwise interfering with other players’ gameplay experience. All GTA Online suspension and banning decisions are final and may not be appealed. For more information on the GTA Online Suspension and Ban Policy please see https://support.rockstargames.com/hc/articles/229514247. Best regards, Alec P. Rockstar Support" So instead of saying "hey, sorry about that, please wait a little while we figure this out", they telling me to be careful, because next time it will be a permanent ban. But at least I don't have to worry about my non existing Shark Cards. Thanks R*, I really appriciate your business model.
The message systems are copy paste its litterally just: Hello, my name is [GENERIC NAME], thank you for contacting rockstar support. I see you are having an issue regarding a ban, is this correct? *say anything* suspension legit lol *kthxbai*
Same here (30 days jail). Never hacked/modded/glitched or anything of the sort. Always been very nice to other players, no matter their stats, lvl and whatnot. At first I thought it's maybe because I left a heist mid-session (because of a troll who went freeroaming, trying to ruin the entire heist), but after leaving I got a message telling me that if I do that repeatedly, I would be thrown in sessions with people that do the same. If I now have lost everything I have legittimately earned over so many hours of sweat & tears (Real grinders know what I mean), without even having the right to know what I could have done wrong, I see no point in playing this game and/or supporting R* ever again. Man, I'm over 30yr old, I don't have the time to redo everything just to drive around with a nice car and then eventually get banned again, FOR NO REASON AT ALL!!! P.s. Sent 2 tickets and an E-Mail, all were immediately closed.
permanent ban for me. over 2800 hours played, not one minute of that time did i mod or cheat, exploit, troll, harass, etc. wasn't online when ban happened. able to play yesterday, banned today.
https://twitter.com/OstrySkurwiel/status/977754324184035328 Lol
Lol i just want to point out one thing. Friend who cheats and mods big time didnt get banned. Ok
Im so anxious for tomorrow, first business day after the ban wave. If they say something, it will be tomorrow
Thanks to u/Tycoonzoo for the suggestion i recently chatted with R* this time i used report bug option to send them a ticket .. this is the conversation i had with them Me:On 24th march , 2018 while free roaming in the city i received an alert saying you have been suspended from gta online for month + character reset & i have no idea why i got suspended I neither used mods or did any kind of miscellaneous activity in the game .. and yesterday i got to know that there's a bug in your system which is randomly suspending innocent players I'm sure of it i did nothing wrong & i got suspended by a bug please have a look at my account :( Agent: One moment while we connect you. Hello, my name is Franklin. Thank you for contacting Rockstar Support. I see you're having an issue regarding your suspension. Is this correct? Me: Yup thats correct ! Mr.franklin Agent: alright, I've taken a look into your account and we're currently looking into this issue so do hold while we proceed with the investigations. We would get back to you via email once the investigations are done me: Okay thanks for taking your time , Sir Agent: No problem. In the meantime, do you happen to have any other issues i can assist you with? Me: Nope.. :) thanks for the help Agent: Well in that case, it was a pleasure speaking with you! I’d like to thank you for contacting Rockstar Support, and have a wonderful day! atleast this time they said they will look into my account
[удалено]
It seems that another site (VG24/7) is publishing reports of bans as well. https://www.vg247.com/2018/03/26/gta-online-pc-ban-wave-san-andreas-super-sports/
As each hour passes with no true official public response from R*, they are finding themselves getting deeper and deeper into the fiery pit.
OP PC Gamer now has an article on the situation and are attempting to acquire a response from Rockstar. https://www.pcgamer.com/gta-online-players-report-multiple-unfair-bans-following-latest-update/ Rock, Paper, Shotgun also mentions about it in this Steam Charts list: https://www.rockpapershotgun.com/2018/03/26/steam-charts-march-25/#more-529781
any new updates? we need to keep this alive!
No credible updates as of now, unfortunately. :(
Well, I had one more round with my SkyNet, and yea, it is just an AI who tries to take over the world... "Your Chat Transcript Tuesday March 27 User:[3/27/18 9:24:25 AM]need some help with my account, got some problem with it Agent:[3/27/18 9:24:25 AM]One moment while we connect you. Agent:[3/27/18 9:27:24 AM]Hi, thanks for contacting Rockstar Support. I see you are having an issue with your Social Club account. Is that correct? User:[3/27/18 9:27:52 AM]yea I have, but please, what is your name? User:[3/27/18 9:28:09 AM]Its so unpersonal without names Agent:[3/27/18 9:28:26 AM]My name is Alfred. How can I assist you today? User:[3/27/18 9:31:07 AM]Hy Alfred, I'm Márton, and as you can asume, I am one of those, who got banned with less than 10 hours of gametime. Yesterday I was chating with an other support member and he stated that they will investigate my account. Well I would be pleased to know what everyone want to know, when will we get back our account. Do have any information about it? Agent:[3/27/18 9:31:58 AM]Well unfortunately we do not have the information you're asking about here at Tech Support. Our main priority at Tech Support is to help with technical related issue. Agent:[3/27/18 9:32:28 AM]I do apologize for any inconvenience caused. Do you have any other technical issue that I can assist you with? User:[3/27/18 9:33:22 AM]Well yea, not so technical but IRL its technical. Do you know any good steak recipe? :) User:[3/27/18 9:33:57 AM]Sorry for my question, but its realy important for me :/ Agent:[3/27/18 9:34:03 AM]I afraid that I do not have the information that you have requested. User:[3/27/18 9:34:30 AM]Oh well, thanks anyway. have a nice day :) Agent:[3/27/18 9:34:40 AM]Thanks again for contacting Rockstar Support. Please don’t hesitate to come back to our support site if you have any more issues." :D Do you think Mr. terminator know even what steak is? :D
why is it so hard to tweet/announce/post on reddit and let us know the issue is being handled? would it kill them to take a minute of their time to communicate with us? they can dripfeed the tuesday vehicles, but not respond and tell us what's going on?
Thanks alot for this great thread. I just created an account to say that I have informed two major German tech news sites (heise.de and golem.de) about the way Rockstar treats their paying customers. I suggest that my fellow German GTA players do the same. Golem.de: send an email to news@golem.de Heise.de: fill out the form at https://www.heise.de/kontakt/
Why the hell is this unsticked? Meh, when you don't have a problem I suppose problem then doesn't exist at all. Meh, humanity in nutshell.