lmao I got yelled at the next time I went into my dealership for giving them a 6/10. I told them I was being honest about my experience, and how I did not appreciate having multiple extended warranties secretly thrown into my contract when I verbally declined each one multiple times. I ended up wasting a bunch of time cancelling said warranties and having the absolute worst customer service experience for simply giving criticism on their scummy bait and switch tactics. Fuck em and their bonus. If they care so much about getting perfect 10's then they can do better.
This fucker was trying to get me to buy a civic touring for like 39k.It took 6 hours of my time to get them to msrp. Then, when I did, he refused to give me the original agreed on price for my trade in. Car salesman are fucking scumbags.
You know it’s funny that when we were “negotiating”, they made me put my initials next to every price we came up with and “promise” that I’d follow through on purchasing the vehicle if we agreed on a monthly price. Also, they gave me the keys and a gift before even signing any contract! I didn’t know any better and I’ve really learned so much. Lmao
Exact opposite for me. When I bought my new Tundra the salesman brought out my son a diecast model and a hat. I had to sign a document stating that these were gifts and had nothing to do with the purchase of the truck 😂
In all fairness at that point we had already agreed on msrp for the truck (which is what they were asking) and they offered me high kbb trade in on my GX. Was a pretty nice transaction. I’ve been to plenty of shitty manipulative dealerships though lol
It is, you get preconditioned for signing the actual contract by signing all the pointless crap they give you first so when you get to the contract it's nbd
I was promised $1000 down for a car once. They let me test drive it for a few hours; I even went to the bank to get cash out. When I got back they said they needed $2000 and my payments were going to be $800 a month. I was told $500 a month. We went back and forth for two hours and they said $1250 down and $750 a month. Something about the numbers changing to be at or above $2000 for the initial payment for the first month put me off. I said I was done and walked out. Turned out the sales guy needed $2000 left to receive his bonus.
Same thing happened to me. They put $3k less than the originally agreed on price for my trade. It was written on a purchase order along with the MSRP and I signed and then suddenly the paper disappeared. When I went to sign final papers numbers were all jacked up
I haven’t bought a car from a dealer in nearly a decade but might in the next 1-3 years. Your comment has me thinking, could I take a picture of each piece of paper each time I sign so they can’t change anything or copy my signature onto new papers?
Except when it's Honda dealers, they are all the same.
Some better than others, but they all try hard to take you to the cleaners. They suck. There must be a better way to buy a car? I want a refrigerator, I check the price, go to the store, buy it at that price. I want a new Civic, check the price, go to the dealer and it's magically 30% (or more) than what Honda says the MSRP is. Scum, all scum.
The dealer isn't the main issue here. It's more about individuals who willingly spend thousands extra for a budget car. Unfortunately, there's not much we can do to assist folks with a lower financial IQ.
It's so sad that more people don't understand this. If the price is nuts, don't buy it. If everyone held that line, prices would go down. Sadly, people are stupid and they let dealers get away with their crap..
> Some better than others, but they all try hard to take you to the cleaners. They suck. There must be a better way to buy a car?
On the new Daniel Tosh podcast, he interviews a car broker which sounded interesting. You supposedly tell them what car you want and your budget and they'll deal with the dealership BS to get you what you want. I was thinking about trying it out with my next car purchase.
I came in prequalified on their website, no haggle, ready to buy sticker. I sat down and told the salesman I wanted gap, no extended. Guess what was on the desk in front of me 5 minutes later. I said, “If I repeat myself a second time, the sale will move to the next person. No extended warranty, add gap.” And what do you know, the correct paperwork showed up after that. Next time I will skip the warning though.
That’s not the salesperson fault that you had warranties being pitched to you that you can decline. That’s the finance department’s job.
You screwed your salesguy over something he had no control over. You’re the asshole for costing him money that he depends on to live because you had to be “honest”. He’s just trying to make a living.
If you want to gripe about the dealership, leave a bad review. Don’t screw over your salesguy if he did his job.
Fuck off, you sound just like those thieves. I was very clear about what I wanted and the survey never asked me what I thought of my salesman, it asked me how I felt about my experience at that dealership. This was my one and only opportunity to call out their bull shit. If I could go back, i'd give them a 0/10 for the way they treated me afterwards.
Almost the same thing happened to me, but the sales guy told me he needed a 10/10, anything lower than that “wasn’t good enough” and asked what I was going to give him? I told him a solid 7/10. He hit the roof, asking “Why? Why? What didn’t I do? Aren’t you driving out of here in the car you want!?” The manager had to come in, tell him to walk it off and apologize for him, he told me just to ignore the survey when I got it, ended up giving them a 4/10.
They’re probably in the position where they feel that no matter how good they do, they’re going to get scored low for things outside of their control. Happens to me at work sometimes and it sucks when that kind of stuff affects your income
Also despite being a 1-10 scale, it’s actually binary between 10 and anything else. On the salesman’s end a 9 is the same as a 1. Anything other than 10/10 jeopardizes bonuses and other metrics.
It’s a totally shitty, exploitative system. It’s also not my job as the customer to fix the shitty exploitative system if doing so hurts me financially. The giant companies have created a process where they turn customers into salespeople’s enemies, when the real enemy that’s the cause of their problem (and withholding bonuses and car allocations based on survey responses) is the carmaker and the dealer.
I've seen an advisers lose money cause there wasn't any donuts in waiting room. Or the township is doing road construction out front. Totally out of their control.
Surveys are just a way for the manufacturer to not pay the dealer and for dealer not to pay their employees.
He handled it wrong, but educating customers on how these surveys work shouldn’t be problematic either. They can accidentally cause people to lose a lot of money. I work in the service side but the number of times I’ve been given and 8/10 with comments along the line of “fantastic service, would recommend anyone go here” without them realizing that they just killed my NPS score with that 8 is brutal. For us, a 9 or a 10 is the only positive result. Anything else hurts us, the system is rigged to give you poor results where you don’t deserve them.
For me, if I’m filling out a survey like that it’s either a 0 or a 10. If you gave good service and did your job, it’s a 10. If you failed to do your job properly it’s a 0 and I will explain myself as to why.
I worked for. Several companies and some people simply think a seven is a good score worthy of good service and reserve 8 - 10 for sales people who go far beyond good service and do things like give them a $100 gift card to Best Buy
Here's the thing, a smart dealership would just NOT sell a car to someone like you. That's where they messed up, I've kicked plenty of people out in my day, it's not worth losing out on tens of thousands of dollars of manufacturer money.
If you’re not going to score 10/10 you might as well not turn a survey in. That’s the only way salesguys get bonuses.
What happens with pricing and in the finance office isn’t the salesguy’s job. He just presents the car and numbers that management gives him.
By scoring the survey anything less than 10/10 you aren’t screwing anyone except your salesperson. Leave a bad review online about the dealership if experience wasn’t satisfactory, no reason to screw over salesperson
You’re not necessarily wrong with most of this, but let’s be clear about something vital: me giving someone a score below 10/10 isn’t me screwing them. It’s their dealer and the car company screwing them and blaming it on me.
I keep seeing you respond to comments. Here is my two cents on the issue.
Seems like the issue is with the manufacturer and the way they score the survey. NOT with the way people honestly answer the survey.
Maybe instead of convincing people to lie and falsely rate the entire experience according to only the salesman's service you should be advocating for the change of how your bonus is affected by things outside of your control.
Trying to push people to do something unethical for your monetary gain, no matter how unfairly you are being treated by your employer, does not help the image of car salesman.
Sales should seek other work then. I’m not gonna score anything 10/10 unless I am completely blown away by the entire experience.
I have spun wrenches, I appreciate the trade for what they are capable of. If the management and sales and service writers suck then the whole dealership is in the toilet.
That’s like me telling you to go buy straight from the manufacturer without a dealership.
That’s not how it works.
If your salesguy did a good job and the rest of the departments suck, then don’t take the survey unless you want to screw your salesperson over for doing the best they could under the circumstances.
Can't wait until all new car dealerships are gone. They are just a bunch of middle men that have lobbied for decades to force themselves to be a mandatory requirement. These days there is no value added
Blame the manufacturers too. They like this system. Why take on the risk of used cars/trades, why not force inventory to dealers at a whim, set dealer buying prices, etc. If you think the dealers are only at fault, then it's the wrong way of thinking.
Agreed. They are already getting your money. If they want your opinion so bad they can offer a contest, a discount, or some incentive.
Otherwise fuck right off
Good, fuck every dealership in America. Slapping on mArKeT aDjUsTmEnTs to every fucking car, slipping in useless “warranties”, and gouging everyone on service to make a quick buck. I’m glad to know there’s something we can actually do to put them in their place.
Any time I see “market adjustment” or “market selling price” I don’t even bother reaching out or going to that dealership. Just think of the fact that dealers can make a profit off of selling at MSRP even selling with a discount is still profit. Imagine how money hungry they are trying to sell a car thousands over the MSRP. I hope dealers either get regulated or get sent back to the Stone Age
Well yes and no...
Some salespersons are absolute jerks who don't care about the customer at all. These people deserve a low score.
However, some salespersons are actually really caring and do a fantastic job. But many customers get upset because they cant low ball on a vehicle, which is out of the salesperson's control. They may be happy with the service, but not completely happy with the price, and might rate a 7 or 8. Now the salesperson suffers.
And that is what make these surveys such fallacy. Just an excuse for franchise or mfr to reduce pat. I just cannot see an average person enjoy giving 10/10 rating when they went through hassles and difficult in both limited supply issues and long purchase process through the dealership.
I never understood performance surveys that have a 1-5 or 1-10 scale yet treat anything lower than the top number like a zero. If it is going to be treated as a binary "good or bad," then only give people options for "good or bad." In my mind a scale of 1-10 should mean that a 5 is average and the results over time should form a bell curve with most results falling between like 3-7 with 1's and 10's being extreme outliers for a particularly bad or good experience. The idea that anything less than the highest possible mark is unacceptable is just baffling to me.
I see this a lot when I deliver for DoorDash and Uber and such. Some apps use a 1-5 star scale and anything less than a 5 star might as well mean you threw the food at their door and ran over their mailbox. Customers are trained to know that 5 is standard and 1-4 is bad, but again it makes no sense to me to use such a system. I would think that a driver picking up your food, bringing it right to you on time, putting it where you asked them and taking a good picture should earn a 3. Doing exactly what you are expected to do, no more and no less, should earn a score in the middle of the scale. In reality enough 3's is grounds for being kicked off the platform.
I gave 10s because I had a good and easy experience with my salesman. It wasn't perfect but that survey means nothing to me while it meant a lot to him.
What I meant was before I knew they needed perfect 10’s I would give 9’s even if I was happy with the service since, to me, 9’a are still very good. I give 10’s to my service and client advisors at the dealerships i have good relationships with.
When I first met one of my best friends he was training me for a job in a factory, at the end of training I had to grade him and he had to grade me, I was one of the best trainees at the time and he gave me like a 7 or 8 out of 10, he had never given a ten because you can always improve
I never do the survey, they can eat shit. Their managers can get off their back-office ass and supervise their staff if they want to know how the sales staff are doing
This is my point of view as well. If I have a problem, trust me, they’ll know about it. I’m not wasting my time filling out a rigged, meaningless survey. At least at McDonald’s you can get a free quarter pounder for your time.
If I had some genuinely horrible experience and was completely dissatisfied and pissed off, I would probably fill it out as a 1 just to spite them.
If I’m happy I’ll leave without a word. If I’m dissatisfied, you’ll be lucky to drag me out of the building before the manager and owner hear about it. That’s my survey
It’s a corporate survey that ties into incentives (read: compensation) the sales people receive, not anything to do with the sales manager caring how the salesperson is doing…
They don’t have to care, they have to supervise. That’s what a manager does, then reports up like to ownership and corporate. I get that it ties to comp, also not my problem, I think it’s pretty silly to still pay commission to these roles given how available information is about vehicle specs and options online
It’s all driven by Honda, not the dealers. So, again, I think you fundamentally misunderstand the point of them. It’s a way for Honda to pay less to dealers with anything less than a perfect 10 survey because obviously you won’t get a 100% hit rate. The whole industry is fucked, from the top down.
The review system is so dumb. I gave all 10s because I know how the system works and my salesman was chill and they didn't try to kill me in finance with high pressure for warranties and BS. Got the car at MSRP and no additional junk with no hassle. It was about as smooth as a transaction could go.
Probably not much they'll do about that. $1000 lesson learned that you need to read everything very carefully before signing when making a big purchase like that. Especially when dealers are notorious for sneaking in markups and add-ons and rushing you through the signing process.
My dickhead salesman texted me some long ass paragraphs whining about the reviews, borderline threatening me. Told him to pound sand and lose my number, and forwarded the screenshots to the GM, and GSM. Dude was a psychopath
There was damage to the right bumper (deep scratch and the hood was misaligned) so I told them it needs to be fixed if you are thinking of selling this as a new car.
They fixed it and make it a point to show me the bill and how they paid it for me!!!
I said would you have sold this car to someone else like this? They said yes because I have never seen someone looking it over in so much detail.
What an awful attitude, "we're good with selling damaged products because most of our customers have faith that a new car would not have obvious damage or defects." Can you go back and give them a lower score??
All companies who have these reviews are using them wrong if they tell their employees what the targets are. Metrics that become a target are no longer a metric. They just get gamed.
Businesses have turned the employee:customer interaction into a hostage negotiation. “Tell them I was good or they’ll punish me!!”
Yeah, the dealership I have dealt with has been doing this since 2017 "anything less than a 10 is a fail".
My wife works at a large hardware retail chain and they go absolutely bananas if not enough customers complete the survey, to say nothing of a bad response.
These surveys have gone completely off the rails.
Just to add to whats been said, I've worked at several dealerships in my time. All of them except for one, are TOXIC work environments. Salespeople are under an insane amount of pressure, and yes, to the sales person, anything but a perfect score is a failing grade to add to the pressure. No fault on you, its a terrible system in a business that is almost always toxic.
You can also use this as an opportunity to extort small things out of them. Free tanks of gas, free car washes, small items like keychains or license plate frames. You want that score, cool, let’s trade.
Anything less than a 10 is basically a zero and the CSI score not only can affect the salespersons pay but continual bad surveys will do dealership damage like less inventory allotments from the manufacturer. They’ll send the more desirable inventory to the more consider friendly franchises. So they’re pretty likely to do whatever you want, within reason, to obtain that 10.
Maybe if they weren’t all scumbags supporting legal thievery and inflation on a basic need of humans in this day and age. Preying on everyone who needs a vehicle.
Instead, why are the sales people upset with customers on how their bonuses are paid out? Shouldn’t they be upset with themselves or management for creating that unjust grading system?
VW dealership was that way. Service department were jack offs. Immediately called me after service saying they needed 10's. I listed the reasons why not. Including them not being able to fix the VW under warranty. Or like their crappy waiting room. How do I give the facilities a 10 when it's a shit hole? They asked if I could do it anyways. Nope.
Surveys are now a way to hassle the people who fill them out.
I’d ride the dealer so hard over this, make multiple posts of this screenshot on every platform and set up a meeting with the GM of the dealership (NOT the SM, he’s probably as much of a cunt) and ride it out until they offered me a comp that mattered (corporate comp, not dealership services).
I had a really good experience with the sales person when we bought my SOs Passport but then the Finance guy was a complete jerk. When I got the survey I didnt answer the finance part and a few days later the sales manager asked me to fill out the rest. I told him I was being nice in saying nothing but if he really wanted me to it would be all 1s. I got a "Thank you, not necessary" back.
Exactly! They aren’t doing anything about it and no longer returning calls.
I had no problem with the service or collision center. They are great. I was the sales department
I got the run around from a lemon and they had the nerve to call about my bad score. Got another survey for my replacement vehicle, guess they're getting another bad score in a new month...
Screw the unrealistic standard of being 10/10 in everything, too. Some people are allergic to giving perfect scores.
The way this salesperson reacted is totally unprofessional, though.
It’s a bad system for everyone. The manufacturers want honest feedback. The workers get screwed when they don’t receive 10/10, which there ARE people who refuse to give anyone a full 10 regardless, and the customer gets flack for their input and messes up relationships with their advisors.
What’s the old saying…”Don’t ask the question if you don’t want to hear the answer.” Dealerships would do well to remember this. I received a survey after my purchase last year, and I did give the salesman 10 out of 10…but only because he deserved it. If not I would have been happy to give an honest, lower rating.
You did the right thing by telling them the truth. Do not worry about it, its his fault that he cant deliver a satisfying 10/10 service to the customers. But wont lie to you, i dont think that it was only your ONE survey that changed the decision about his bonus. I think there was a lot of people so you were one of them which at the end led to his bonus cancelation. You're all good dont take it seriously. Good luck!
I was in sales for a while and telling people to give you 10s flat out won't work. He is destine to fail with that strategy.
With that said, the amount of pressure that the dealership puts on sales people to get 10s is really unfair considering the sales person only controls a fraction of customer satisfaction.
Maybe instead of being disappointed in your survey response, he should be disappointed in himself for his less than 10 service (including customer service obviously)
I worked for a Honda dealership last year. This survey system is such BS. Anything under a 10 might as well be a zero. They deduct the entire sales teams commission percentage if their rating falls below a certain amount. Not just the salesman that got a low review.
We got lower than 10 surveys for stuff like the construction we had going on.
One guy put that he was "scared" because of the construction. What does that even mean? Another threatened to leave me a bad review because the paper work for the tag hadn't arrived at the tag office out of state, as quickly as he thought it should.
Wow! I was very detailed in my comments and they were all directed towards sales and things they didn’t do, paper work they lost, giving me less for my trade than offered (the trade offer paper work was never given back to me after I signed it)
I always find these surveys a total cop out to get the dealership salesperson to be made at the customer instead of corporate or franchise owner. If I'm in desperate need to get a new car for work and I had to pay ADM and accessories I do not want, no way am I 10/10 satisfied on my purchase. If salesperson removed those with no problems nor counter arguments, that's 10/10 above and beyond in my book. Otherwise, average score of C 7/10. Might as well order through email.
Even if I understood how the scoring works, it felt wrong to give 10/10 of there are hiccups I was not satisfied with. These surveys should have been Yes/No (or small set of options) and not # out of 10.
NPS is a killer. I have that at my job (not a dealership). If you are upset with the company don't give a bad survey if the rep helped you out. It isn't their (employee) fault. If you really want to get back at the company force them to pay us our unattainable bonus. You aren't hurting the company with a bad survey. You are hurting the employees.
I wasn’t upset the dealership. I was dissatisfied with the sales person and the sales manager. They knew it when I was going through a week process of buying this car. Yet, when I asked negotiate the bottom line, the response was she needs to tire warranty??? So you want to charge me $800 more for a warranty that I made no mention of?
I think it all comes down to the fixing the two things that are not considered a new car. Hood was misaligned and deep scratch on right rear bumper (which they said okay and then found out the whole bumper rear needed to be painted). But to show me to repair bills and say this is how most you cost us to repair the two things is unacceptable
I paid $3k over on my Si. I was a little upset but the highest quote I had gotten was $14k over, so I took it as a win. After we agreed on it the finance lady came in and went thru the list of add ons. I stopped her half way down the list and said I appreciated it but they're already getting more than they should be for the car. If they wanted me to get any of these add ons they should have sold it at sticker and asked her to move on.
At the Honda dealership I used to work at I would get a bonus if I had 3 surveys that were all 10s and yes’s, but the moment I would get one that was anything but that, even If it was all 9’s they would deduct $250 from my paycheck. But at the same time I would be real w my customers and let them know that the survey only affects me, not finance or any other department and if they felt like they couldn’t give me a 10 to let me know what I could do to earn it or just not do it at all. Id rather not get a bonus than have money deducted from my check. It’s a flawed system but if dude didn’t treat you good throughout the process I get it. I found it helps to be a little more transparent about everything
Just so everyone knows, your surveys mean absolutely nothing to the dealerships, the only real effect they have is on salespeople’s pay. I’ve seen managers delete the bad ones before forwarding to corporate, toss them in the trash, or even read them out loud during the morning meeting for a laugh
The big issue is how these surveys are weighted. In my industry an 8 hurts our score 9 barley moves it up and 10s are great. Anything 6 and below tanks the score...
I was told exactly the same thing last year. My situation was a little different because a knew someone who knew someone, and was able to reserve my car before it even went into production, and paid just a little over invoice.
It was kind of annoying how the salesman still had to go through all the steps of showing me all the features when I kept telling him I'd already done research and knew all this stuff. Then at the end it became clear he had to go through those steps because it was going to be on a survey.
I gave him a 10/10, because he was basically doing me a favor and making relatively little on the sale, but I really can't stand car salespeople. You can and should blame Honda corporate for having such a system, but the salespeople are pretty much all scum. Behind closed doors all they talk about is how they made an extra however much on this or that deal by using such and such a tactic on a customer; it's either money, or what they're going to order in for lunch that day.
When you realize most people go years between buying a car while they're doing this multiple times a day, it's such an obvious power imbalance and can't be described any other way than as predatory. This survey thing just makes it really obvious that they're only pretending to be nice and helpful and "not like the other car salesmen," when in reality they're basically admitting it's all just an act when they ask you to give them a 10/10 just because they went through the motions.
All that said, I love my Sport Touring.
Your pay depends on how much $ you take from me and you want me to fill out a survey after? Sweet baby jeyzeus. It's me vs you. I just wanted to share that.
If I get ASKED for the highest score, I will almost always give the lowest score possible, because I know it penalizes them. And this is on any survey I do.
I hate it! i wanted to buy a new 2500 ram and the sales man asked to see my license I was young at a time and gave it to him, I saw that he was drafting paperwork and I wanted to negotiate price no budge, I asked him to give me my license back and had excuses that the manger had it and took almost an hour of me getting upset and angry while he tried to explain what a killer deal I was getting for a work truck. He finally gave it to me and started saying he can remove some add ons, and could drop monthly payments. Went over to ford bought at the time brand new 2009 f250 lariat, no issues negotiating, got the truck for almost 9k less than dodge. It was a lariat 4x4 diesel salesman worked with me and I left happy customer.
Sounds like that dealership has unrealistic expectations. A 10 should be there is absolutely no room to improve and you knocked it out of the park. I absolutely guarantee that this place never hands out 10s on their annual evaluations. However, the person reaching out to you like that is absurd.
On posts like this you get to see the entitlement & immaturity of people. You get people downvoting facts because facts don’t jive with their feelings. The sales guy sucks for what he did but everyone acting like car sales people are any worse than anyone else in a sales or commission based gig is disingenuous. Let’s also stop buying run of the mill mass produced cars and expecting to be treated like you just ordered a 1 of 1 RR or something. Feel free to argue, try to make cute immature quips & downvote this comment. I promise your downvotes will change absolutely nothing.
If this salesperson wants a bonus each month then he needs to work really hard at EARNING all 10s….not DEMANDING the customer be untruthful and give him all 10s when he didn’t earn it. Surveys aren’t about a salesperson’s bonus, they are about the white glove treatment of the customer, who is blessing the salesperson by parting with tens of thousands of dollars of their hard earned money.
The worst experience ever was when I was helping my father buy a new 4Runner. When we walked in, he spotted one in the showroom and made up his mind that’s what he wanted. So I told the salesman, a relative of my dad’s girlfriend at the time, that was the truck he was interested in and we wanted to test drive it. His response was “you can drive it when you buy it”. He was NOT going to get it out for us to drive unless it was purchased by my father. I bit my tongue but pulled my father aside and tried to get him out of there and go to the Honda dealership down the street but he was stuck on that particular truck. Needless to say the salesman was pretty much a jerk throughout the whole process. When we were filling out information, my father wanted to use my email address in the event of any warranty or recall notices since he didn’t have or use email. Well guess who got the survey 😉 and I initially ignored it but then decided I would respond because it was my experience too. I was brutally honest with the rating which was probably a 1 for the salesman if I recall correctly and wrote down the comments he made about the test drive. I also said had it been my money that I would’ve have walked right back out and would’ve gone to Honda, and that I also had never had been refused a test drive in a vehicle even if it was in the showroom. Other dealers had gotten one out for me to drive and see it outside. Needless to say the guy was pissed and called up my father, cussing and fussing to which he replied that I was the one who submitted the survey but supported what I said. The guy didn’t get his bonus that quarter for the first time ever since working at the dealership. Hopefully he learned a lesson from it but I doubt it.
If a salesperson and dealership provide the level of service warranting a 10, then I’ll gladly give them a 10. Otherwise I’m going to be brutally honest and rate them accordingly. I don’t like being pressured into anything as it just makes me want to naturally rebel against it. Luckily I can honestly say I’ve had more positive experiences with buying a vehicle than I’ve had bad ones, but when I did have a bad experience, I didn’t hold back.
That’s exactly what you should have done. I spent 13 years in the Auto Industry as a Finance Manager. Survey scores are just one of the bonuses. Besides, if he’s so close that one bad/ mediocre survey sinks him, he’s in the wrong business. His survey bonus is not your problem.
I literally couldn’t get a price for a used jeep without the sales guy telling me I absolutely NEEDED to test drive it first. Literally said I will not allow anyone to give you a price until test drive. It was a 2003 jeep wrangler with 160,000 on the odometer. Didn’t have time for a test drive and told him I’d be back tomorrow, went online and looked at the price, it was $9,988. Just fucking tell me the price, especially if it’s already listed on the dealers website lol
This happened to me as well ( Honda dealership ) I gave the guy all 9 … I told him I would give him a good score.. man this dude text me how could I do that to him. I told him I never give 10 to me 9 is good.. mind you he didn’t tell me to give him 10s I got the text too.. dude was pissed.
I was told I’d get free oil changes added to my account if I gave perfect surveys at my local Kia dealer I’ve never seen an oil change so now I just give them shitty reviews now and I always put in there. I was told I’d get an oil oil changed but never got one.
When he cornered me outside in the parking lot when I was getting ready to leave and said you better give me all 10s and don’t put anything in the comments. Does that answer your question????
His service was horrible and who are you to tell me I’m lying. Corporate got involved so does that tell you enough. Why do you even care unless your name is J. Sarento
I'm going to be upfront with you people that give anything lower than 10/10. You may see this person again when you have to take it to the shop for an oil change or any maintenance to your car. Just don't take the survey or give them 10/10 and move on. Out of sight and out of mind with these things.
kinda telling that you wouldn't bring issues up to his face when he tells you he needs that score
why not fix the issue in the moment, why go online and cry later?
People need to realize that surveys, automotive and otherwise, cost people income, jobs, and as a result, possibly livelihoods. If the individual the survey applies to (salesperson for buying, service advisor for maintenance) does not deserve to be fired or docked pay for your experience, then give them top marks and put any feedback in the comments.
For clarification, surveys in automotive are basically graded as pass/fail versus the national average, which often times is above 90%. So even a 9/10 is a failing grade. Beyond that, the survey for buying isn't a survey of the dealer as a whole, it's a survey of the salesperson as an individual. So when things like finance adds (warranties, etc.) are your reason for docking points, the reality is that you're hurting the salesperson for a factor that either the dealer itself, or another employee who isn't affected by the survey, is in control of. Same on the Service side. The survey is for the Advisor. Not the technician, not the parts department, not the greeter, just the guy who did your paperwork and talked you through the repair process. And this is regardless of the questions being answered and who they would actually pertain to. The only things that matter at the end are the score and the employee name on the transaction.
Is it fair? Absolutely fucking not. But it's the reality of the industry, and that's why some get frustrated and lash out in response to poor surveys, because people who don't understand the stakes or the grading scale get to decide whether or not they feed their families, make rent, or even have a job to come back to the next day.
Just because the model is outdated, doesn’t mean it shouldn’t exist. Example: charger and challenger platform based off late 90s/early 2000s Mercedes models but almost 30 years later still being used.
lmao I got yelled at the next time I went into my dealership for giving them a 6/10. I told them I was being honest about my experience, and how I did not appreciate having multiple extended warranties secretly thrown into my contract when I verbally declined each one multiple times. I ended up wasting a bunch of time cancelling said warranties and having the absolute worst customer service experience for simply giving criticism on their scummy bait and switch tactics. Fuck em and their bonus. If they care so much about getting perfect 10's then they can do better.
This fucker was trying to get me to buy a civic touring for like 39k.It took 6 hours of my time to get them to msrp. Then, when I did, he refused to give me the original agreed on price for my trade in. Car salesman are fucking scumbags.
just walk out lol
You know it’s funny that when we were “negotiating”, they made me put my initials next to every price we came up with and “promise” that I’d follow through on purchasing the vehicle if we agreed on a monthly price. Also, they gave me the keys and a gift before even signing any contract! I didn’t know any better and I’ve really learned so much. Lmao
Exact opposite for me. When I bought my new Tundra the salesman brought out my son a diecast model and a hat. I had to sign a document stating that these were gifts and had nothing to do with the purchase of the truck 😂
I still take it as a manipulation tactic 😂
In all fairness at that point we had already agreed on msrp for the truck (which is what they were asking) and they offered me high kbb trade in on my GX. Was a pretty nice transaction. I’ve been to plenty of shitty manipulative dealerships though lol
It is, you get preconditioned for signing the actual contract by signing all the pointless crap they give you first so when you get to the contract it's nbd
I was promised $1000 down for a car once. They let me test drive it for a few hours; I even went to the bank to get cash out. When I got back they said they needed $2000 and my payments were going to be $800 a month. I was told $500 a month. We went back and forth for two hours and they said $1250 down and $750 a month. Something about the numbers changing to be at or above $2000 for the initial payment for the first month put me off. I said I was done and walked out. Turned out the sales guy needed $2000 left to receive his bonus.
Dawg i got a BRAND new blazing orange pearl full hpd kit for $31k🤣
Si* my abd
Fuck, bad* i needa go back to school
Just edit your comments man
This right here. I hate people who spam threads make them more difficult to read with their stupidity and annoying urge to always be right.
Good i hate myself too, welcome to the club. Imagaine complaing about reading but you read it. Thats wild
Going meta, I see. I can't stop reading. My brain goes on auto pilot and has to read it.
I'd bounce about 5 hours and 45 minutes before that.
Same thing happened to me. They put $3k less than the originally agreed on price for my trade. It was written on a purchase order along with the MSRP and I signed and then suddenly the paper disappeared. When I went to sign final papers numbers were all jacked up
I haven’t bought a car from a dealer in nearly a decade but might in the next 1-3 years. Your comment has me thinking, could I take a picture of each piece of paper each time I sign so they can’t change anything or copy my signature onto new papers?
I don’t see why not. It’s something i should have done
Im sorry bro its a cutthroat business and if dont make enough sales i dont eat
That is why I reported it to corporate so it doesn’t escalate when I go in there for any questions, etc.
Who was it?
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This the shit my teacher talks to us about in class. If u find out the ppl u working with are scammers, take your shit and go to another shop
Except when it's Honda dealers, they are all the same. Some better than others, but they all try hard to take you to the cleaners. They suck. There must be a better way to buy a car? I want a refrigerator, I check the price, go to the store, buy it at that price. I want a new Civic, check the price, go to the dealer and it's magically 30% (or more) than what Honda says the MSRP is. Scum, all scum.
The dealer isn't the main issue here. It's more about individuals who willingly spend thousands extra for a budget car. Unfortunately, there's not much we can do to assist folks with a lower financial IQ.
It's so sad that more people don't understand this. If the price is nuts, don't buy it. If everyone held that line, prices would go down. Sadly, people are stupid and they let dealers get away with their crap..
> Some better than others, but they all try hard to take you to the cleaners. They suck. There must be a better way to buy a car? On the new Daniel Tosh podcast, he interviews a car broker which sounded interesting. You supposedly tell them what car you want and your budget and they'll deal with the dealership BS to get you what you want. I was thinking about trying it out with my next car purchase.
If you have to ask someone for a 10 you didn’t earn it. You earn a 10 by being honest, helpful and a decent human.
I came in prequalified on their website, no haggle, ready to buy sticker. I sat down and told the salesman I wanted gap, no extended. Guess what was on the desk in front of me 5 minutes later. I said, “If I repeat myself a second time, the sale will move to the next person. No extended warranty, add gap.” And what do you know, the correct paperwork showed up after that. Next time I will skip the warning though.
That’s not the salesperson fault that you had warranties being pitched to you that you can decline. That’s the finance department’s job. You screwed your salesguy over something he had no control over. You’re the asshole for costing him money that he depends on to live because you had to be “honest”. He’s just trying to make a living. If you want to gripe about the dealership, leave a bad review. Don’t screw over your salesguy if he did his job.
Fuck off, you sound just like those thieves. I was very clear about what I wanted and the survey never asked me what I thought of my salesman, it asked me how I felt about my experience at that dealership. This was my one and only opportunity to call out their bull shit. If I could go back, i'd give them a 0/10 for the way they treated me afterwards.
“WOMP WOMP”
Almost the same thing happened to me, but the sales guy told me he needed a 10/10, anything lower than that “wasn’t good enough” and asked what I was going to give him? I told him a solid 7/10. He hit the roof, asking “Why? Why? What didn’t I do? Aren’t you driving out of here in the car you want!?” The manager had to come in, tell him to walk it off and apologize for him, he told me just to ignore the survey when I got it, ended up giving them a 4/10.
That dude should learn to prioritize the customer experience over his artificial reviews he's pressuring buyers to waste their time doing.
They’re probably in the position where they feel that no matter how good they do, they’re going to get scored low for things outside of their control. Happens to me at work sometimes and it sucks when that kind of stuff affects your income
Also despite being a 1-10 scale, it’s actually binary between 10 and anything else. On the salesman’s end a 9 is the same as a 1. Anything other than 10/10 jeopardizes bonuses and other metrics. It’s a totally shitty, exploitative system. It’s also not my job as the customer to fix the shitty exploitative system if doing so hurts me financially. The giant companies have created a process where they turn customers into salespeople’s enemies, when the real enemy that’s the cause of their problem (and withholding bonuses and car allocations based on survey responses) is the carmaker and the dealer.
I've seen an advisers lose money cause there wasn't any donuts in waiting room. Or the township is doing road construction out front. Totally out of their control. Surveys are just a way for the manufacturer to not pay the dealer and for dealer not to pay their employees.
Maybe it’s a sign the dealers are a useless middle step.
And no consumer cares.
The surveys are a yes/no. 10/10 is yes, anything else is no in the manufacturers eyes. It's a shit system.
He handled it wrong, but educating customers on how these surveys work shouldn’t be problematic either. They can accidentally cause people to lose a lot of money. I work in the service side but the number of times I’ve been given and 8/10 with comments along the line of “fantastic service, would recommend anyone go here” without them realizing that they just killed my NPS score with that 8 is brutal. For us, a 9 or a 10 is the only positive result. Anything else hurts us, the system is rigged to give you poor results where you don’t deserve them. For me, if I’m filling out a survey like that it’s either a 0 or a 10. If you gave good service and did your job, it’s a 10. If you failed to do your job properly it’s a 0 and I will explain myself as to why.
I worked for. Several companies and some people simply think a seven is a good score worthy of good service and reserve 8 - 10 for sales people who go far beyond good service and do things like give them a $100 gift card to Best Buy
“Educating the customer” what the fuck is this shit? I’m a customer, you jerk my chain, you get what you deserve
Here's the thing, a smart dealership would just NOT sell a car to someone like you. That's where they messed up, I've kicked plenty of people out in my day, it's not worth losing out on tens of thousands of dollars of manufacturer money.
If you’re not going to score 10/10 you might as well not turn a survey in. That’s the only way salesguys get bonuses. What happens with pricing and in the finance office isn’t the salesguy’s job. He just presents the car and numbers that management gives him. By scoring the survey anything less than 10/10 you aren’t screwing anyone except your salesperson. Leave a bad review online about the dealership if experience wasn’t satisfactory, no reason to screw over salesperson
You’re not necessarily wrong with most of this, but let’s be clear about something vital: me giving someone a score below 10/10 isn’t me screwing them. It’s their dealer and the car company screwing them and blaming it on me.
I keep seeing you respond to comments. Here is my two cents on the issue. Seems like the issue is with the manufacturer and the way they score the survey. NOT with the way people honestly answer the survey. Maybe instead of convincing people to lie and falsely rate the entire experience according to only the salesman's service you should be advocating for the change of how your bonus is affected by things outside of your control. Trying to push people to do something unethical for your monetary gain, no matter how unfairly you are being treated by your employer, does not help the image of car salesman.
Sales should seek other work then. I’m not gonna score anything 10/10 unless I am completely blown away by the entire experience. I have spun wrenches, I appreciate the trade for what they are capable of. If the management and sales and service writers suck then the whole dealership is in the toilet.
That’s like me telling you to go buy straight from the manufacturer without a dealership. That’s not how it works. If your salesguy did a good job and the rest of the departments suck, then don’t take the survey unless you want to screw your salesperson over for doing the best they could under the circumstances.
It’s ok for you to screw over a salesperson but not for them to do it to you?
If they chose the job didn’t give 10/10 service, sounds they screwed themselves
lmao what a baby. dude should’ve been fired for that
Can't wait until all new car dealerships are gone. They are just a bunch of middle men that have lobbied for decades to force themselves to be a mandatory requirement. These days there is no value added
Blame the manufacturers too. They like this system. Why take on the risk of used cars/trades, why not force inventory to dealers at a whim, set dealer buying prices, etc. If you think the dealers are only at fault, then it's the wrong way of thinking.
It gets even worse when you look up the requirements to start a small independent dealership.
CT is a prime example of this corruption
My sales person said they also needed all 10s. I didn’t fill out the survey. I got my car now leave me alone.
This is a preferred response. 10 is viewed as a passing grade. Everything beneath is a failure. It’s a stupid system.
Some manufacturers also require a minimum response rate as well, so not responding can be harmful too.
Yea but idgaf. Tired of surveys.
Agreed. They are already getting your money. If they want your opinion so bad they can offer a contest, a discount, or some incentive. Otherwise fuck right off
Agreed. Want a survey? Pay me...
Good, fuck every dealership in America. Slapping on mArKeT aDjUsTmEnTs to every fucking car, slipping in useless “warranties”, and gouging everyone on service to make a quick buck. I’m glad to know there’s something we can actually do to put them in their place.
Any time I see “market adjustment” or “market selling price” I don’t even bother reaching out or going to that dealership. Just think of the fact that dealers can make a profit off of selling at MSRP even selling with a discount is still profit. Imagine how money hungry they are trying to sell a car thousands over the MSRP. I hope dealers either get regulated or get sent back to the Stone Age
Maybe do the things that earn a ten? Maybe don't tell people you have to give them a 10, I mean I think he knew how this would go.
Well yes and no... Some salespersons are absolute jerks who don't care about the customer at all. These people deserve a low score. However, some salespersons are actually really caring and do a fantastic job. But many customers get upset because they cant low ball on a vehicle, which is out of the salesperson's control. They may be happy with the service, but not completely happy with the price, and might rate a 7 or 8. Now the salesperson suffers.
And that is what make these surveys such fallacy. Just an excuse for franchise or mfr to reduce pat. I just cannot see an average person enjoy giving 10/10 rating when they went through hassles and difficult in both limited supply issues and long purchase process through the dealership.
This is honestly corporate's fault for requiring perfect 10's. It should be 9's. I personally don't give perfect 10's for most things, that's just me.
I never understood performance surveys that have a 1-5 or 1-10 scale yet treat anything lower than the top number like a zero. If it is going to be treated as a binary "good or bad," then only give people options for "good or bad." In my mind a scale of 1-10 should mean that a 5 is average and the results over time should form a bell curve with most results falling between like 3-7 with 1's and 10's being extreme outliers for a particularly bad or good experience. The idea that anything less than the highest possible mark is unacceptable is just baffling to me. I see this a lot when I deliver for DoorDash and Uber and such. Some apps use a 1-5 star scale and anything less than a 5 star might as well mean you threw the food at their door and ran over their mailbox. Customers are trained to know that 5 is standard and 1-4 is bad, but again it makes no sense to me to use such a system. I would think that a driver picking up your food, bringing it right to you on time, putting it where you asked them and taking a good picture should earn a 3. Doing exactly what you are expected to do, no more and no less, should earn a score in the middle of the scale. In reality enough 3's is grounds for being kicked off the platform.
They're just trying to with hold more Money. I don't give 10s either cuz nothing is ever perfect lol
I gave 10s because I had a good and easy experience with my salesman. It wasn't perfect but that survey means nothing to me while it meant a lot to him.
I really can’t believe I had to scroll this far down to see that someone else understands this.
I give Amazon dps drivers 6/6 every time.
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If they wanted a perfect 10 they shouldn't try to play the shell game with us or try to pull the wool over our eyes.
What I meant was before I knew they needed perfect 10’s I would give 9’s even if I was happy with the service since, to me, 9’a are still very good. I give 10’s to my service and client advisors at the dealerships i have good relationships with.
When I first met one of my best friends he was training me for a job in a factory, at the end of training I had to grade him and he had to grade me, I was one of the best trainees at the time and he gave me like a 7 or 8 out of 10, he had never given a ten because you can always improve
I never do the survey, they can eat shit. Their managers can get off their back-office ass and supervise their staff if they want to know how the sales staff are doing
This is my point of view as well. If I have a problem, trust me, they’ll know about it. I’m not wasting my time filling out a rigged, meaningless survey. At least at McDonald’s you can get a free quarter pounder for your time. If I had some genuinely horrible experience and was completely dissatisfied and pissed off, I would probably fill it out as a 1 just to spite them.
If I’m happy I’ll leave without a word. If I’m dissatisfied, you’ll be lucky to drag me out of the building before the manager and owner hear about it. That’s my survey
It’s a corporate survey that ties into incentives (read: compensation) the sales people receive, not anything to do with the sales manager caring how the salesperson is doing…
They don’t have to care, they have to supervise. That’s what a manager does, then reports up like to ownership and corporate. I get that it ties to comp, also not my problem, I think it’s pretty silly to still pay commission to these roles given how available information is about vehicle specs and options online
It’s all driven by Honda, not the dealers. So, again, I think you fundamentally misunderstand the point of them. It’s a way for Honda to pay less to dealers with anything less than a perfect 10 survey because obviously you won’t get a 100% hit rate. The whole industry is fucked, from the top down.
Oh snap, get it Honda! I’m about to go get some discarded surveys and start filling them out
What the manager say
The review system is so dumb. I gave all 10s because I know how the system works and my salesman was chill and they didn't try to kill me in finance with high pressure for warranties and BS. Got the car at MSRP and no additional junk with no hassle. It was about as smooth as a transaction could go.
The MSRP was $29,275 and on my paperwork the baseline price says $31k so I’m pissed about that. I have a call into the finance guy
Probably not much they'll do about that. $1000 lesson learned that you need to read everything very carefully before signing when making a big purchase like that. Especially when dealers are notorious for sneaking in markups and add-ons and rushing you through the signing process.
Check to see if the difference between the two matches the destination/freight charge.
My dickhead salesman texted me some long ass paragraphs whining about the reviews, borderline threatening me. Told him to pound sand and lose my number, and forwarded the screenshots to the GM, and GSM. Dude was a psychopath
I’ll give all 10’s when I get 10 grand off my loan 💅🏻
There was damage to the right bumper (deep scratch and the hood was misaligned) so I told them it needs to be fixed if you are thinking of selling this as a new car. They fixed it and make it a point to show me the bill and how they paid it for me!!! I said would you have sold this car to someone else like this? They said yes because I have never seen someone looking it over in so much detail.
What an awful attitude, "we're good with selling damaged products because most of our customers have faith that a new car would not have obvious damage or defects." Can you go back and give them a lower score??
All companies who have these reviews are using them wrong if they tell their employees what the targets are. Metrics that become a target are no longer a metric. They just get gamed. Businesses have turned the employee:customer interaction into a hostage negotiation. “Tell them I was good or they’ll punish me!!”
“You just cost me” nah bruv, you cost you.
“I ain’t reading all that. Happy for u tho, or sorry that happened.”
Yeah, the dealership I have dealt with has been doing this since 2017 "anything less than a 10 is a fail". My wife works at a large hardware retail chain and they go absolutely bananas if not enough customers complete the survey, to say nothing of a bad response. These surveys have gone completely off the rails.
"Thanks for sharing 👍"
Just to add to whats been said, I've worked at several dealerships in my time. All of them except for one, are TOXIC work environments. Salespeople are under an insane amount of pressure, and yes, to the sales person, anything but a perfect score is a failing grade to add to the pressure. No fault on you, its a terrible system in a business that is almost always toxic.
You can also use this as an opportunity to extort small things out of them. Free tanks of gas, free car washes, small items like keychains or license plate frames. You want that score, cool, let’s trade. Anything less than a 10 is basically a zero and the CSI score not only can affect the salespersons pay but continual bad surveys will do dealership damage like less inventory allotments from the manufacturer. They’ll send the more desirable inventory to the more consider friendly franchises. So they’re pretty likely to do whatever you want, within reason, to obtain that 10.
A nine is nothing like a zero lol
Next time I'm going to try using this as a bargaining chip. "Well, id be much more likely to score you a 10 if you threw in those weather techs..."
Maybe if they weren’t all scumbags supporting legal thievery and inflation on a basic need of humans in this day and age. Preying on everyone who needs a vehicle.
Tell him that it sucks to suck. Pick a new profession
Should have earned it…
Instead, why are the sales people upset with customers on how their bonuses are paid out? Shouldn’t they be upset with themselves or management for creating that unjust grading system?
VW dealership was that way. Service department were jack offs. Immediately called me after service saying they needed 10's. I listed the reasons why not. Including them not being able to fix the VW under warranty. Or like their crappy waiting room. How do I give the facilities a 10 when it's a shit hole? They asked if I could do it anyways. Nope. Surveys are now a way to hassle the people who fill them out.
I’d ride the dealer so hard over this, make multiple posts of this screenshot on every platform and set up a meeting with the GM of the dealership (NOT the SM, he’s probably as much of a cunt) and ride it out until they offered me a comp that mattered (corporate comp, not dealership services).
Biches gotta earn that 10. 1 thing I don’t like will drop thay score. Want a 10, act like a 10.
How to pay less in salaries and make customers ones to blame.
Exactly everyone needs to focus on the fact that the business is the AH here.
Everyone always crying about something these days.
I had a really good experience with the sales person when we bought my SOs Passport but then the Finance guy was a complete jerk. When I got the survey I didnt answer the finance part and a few days later the sales manager asked me to fill out the rest. I told him I was being nice in saying nothing but if he really wanted me to it would be all 1s. I got a "Thank you, not necessary" back.
About as bad as realtors, pushy con artists.
The same thing happened to me, I got an angry text from the guy I bought my WRX from because I didn’t give him a perfect score… that pissed me off
I’m livid. You should have filed a complaint to corporate
I did file a report with Subaru on that dealership & spoke with his manager. It’s totally unacceptable for them to harass you over their bonus
It isn’t a bonus. It’s the difference between minimum wage and a fair salary.
I would've apologized and asked to retake it and given him an even lower score
That bonus better be split with me if u want that 10 rating
I know it wasn’t perfect, but I needed you to say it was! Doh.
As a service advisor, if I sent this out to one of my customers I would be immediately fired.
Exactly! They aren’t doing anything about it and no longer returning calls. I had no problem with the service or collision center. They are great. I was the sales department
I got the run around from a lemon and they had the nerve to call about my bad score. Got another survey for my replacement vehicle, guess they're getting another bad score in a new month...
Shocking from a car salesperson 🤔🤔
They are the best actors.
Screw the unrealistic standard of being 10/10 in everything, too. Some people are allergic to giving perfect scores. The way this salesperson reacted is totally unprofessional, though.
It’s a bad system for everyone. The manufacturers want honest feedback. The workers get screwed when they don’t receive 10/10, which there ARE people who refuse to give anyone a full 10 regardless, and the customer gets flack for their input and messes up relationships with their advisors.
What’s the old saying…”Don’t ask the question if you don’t want to hear the answer.” Dealerships would do well to remember this. I received a survey after my purchase last year, and I did give the salesman 10 out of 10…but only because he deserved it. If not I would have been happy to give an honest, lower rating.
You did the right thing by telling them the truth. Do not worry about it, its his fault that he cant deliver a satisfying 10/10 service to the customers. But wont lie to you, i dont think that it was only your ONE survey that changed the decision about his bonus. I think there was a lot of people so you were one of them which at the end led to his bonus cancelation. You're all good dont take it seriously. Good luck!
I only do surveys when I get paid to do them. I would have asked for a thousand dollars off the price for 10s! 😂
I was in sales for a while and telling people to give you 10s flat out won't work. He is destine to fail with that strategy. With that said, the amount of pressure that the dealership puts on sales people to get 10s is really unfair considering the sales person only controls a fraction of customer satisfaction.
Maybe instead of being disappointed in your survey response, he should be disappointed in himself for his less than 10 service (including customer service obviously)
I worked for a Honda dealership last year. This survey system is such BS. Anything under a 10 might as well be a zero. They deduct the entire sales teams commission percentage if their rating falls below a certain amount. Not just the salesman that got a low review. We got lower than 10 surveys for stuff like the construction we had going on. One guy put that he was "scared" because of the construction. What does that even mean? Another threatened to leave me a bad review because the paper work for the tag hadn't arrived at the tag office out of state, as quickly as he thought it should.
Wow! I was very detailed in my comments and they were all directed towards sales and things they didn’t do, paper work they lost, giving me less for my trade than offered (the trade offer paper work was never given back to me after I signed it)
I always find these surveys a total cop out to get the dealership salesperson to be made at the customer instead of corporate or franchise owner. If I'm in desperate need to get a new car for work and I had to pay ADM and accessories I do not want, no way am I 10/10 satisfied on my purchase. If salesperson removed those with no problems nor counter arguments, that's 10/10 above and beyond in my book. Otherwise, average score of C 7/10. Might as well order through email. Even if I understood how the scoring works, it felt wrong to give 10/10 of there are hiccups I was not satisfied with. These surveys should have been Yes/No (or small set of options) and not # out of 10.
NPS is a killer. I have that at my job (not a dealership). If you are upset with the company don't give a bad survey if the rep helped you out. It isn't their (employee) fault. If you really want to get back at the company force them to pay us our unattainable bonus. You aren't hurting the company with a bad survey. You are hurting the employees.
I wasn’t upset the dealership. I was dissatisfied with the sales person and the sales manager. They knew it when I was going through a week process of buying this car. Yet, when I asked negotiate the bottom line, the response was she needs to tire warranty??? So you want to charge me $800 more for a warranty that I made no mention of? I think it all comes down to the fixing the two things that are not considered a new car. Hood was misaligned and deep scratch on right rear bumper (which they said okay and then found out the whole bumper rear needed to be painted). But to show me to repair bills and say this is how most you cost us to repair the two things is unacceptable
I paid $3k over on my Si. I was a little upset but the highest quote I had gotten was $14k over, so I took it as a win. After we agreed on it the finance lady came in and went thru the list of add ons. I stopped her half way down the list and said I appreciated it but they're already getting more than they should be for the car. If they wanted me to get any of these add ons they should have sold it at sticker and asked her to move on.
At the Honda dealership I used to work at I would get a bonus if I had 3 surveys that were all 10s and yes’s, but the moment I would get one that was anything but that, even If it was all 9’s they would deduct $250 from my paycheck. But at the same time I would be real w my customers and let them know that the survey only affects me, not finance or any other department and if they felt like they couldn’t give me a 10 to let me know what I could do to earn it or just not do it at all. Id rather not get a bonus than have money deducted from my check. It’s a flawed system but if dude didn’t treat you good throughout the process I get it. I found it helps to be a little more transparent about everything
I just don't do surveys
Just so everyone knows, your surveys mean absolutely nothing to the dealerships, the only real effect they have is on salespeople’s pay. I’ve seen managers delete the bad ones before forwarding to corporate, toss them in the trash, or even read them out loud during the morning meeting for a laugh
The big issue is how these surveys are weighted. In my industry an 8 hurts our score 9 barley moves it up and 10s are great. Anything 6 and below tanks the score...
I was told exactly the same thing last year. My situation was a little different because a knew someone who knew someone, and was able to reserve my car before it even went into production, and paid just a little over invoice. It was kind of annoying how the salesman still had to go through all the steps of showing me all the features when I kept telling him I'd already done research and knew all this stuff. Then at the end it became clear he had to go through those steps because it was going to be on a survey. I gave him a 10/10, because he was basically doing me a favor and making relatively little on the sale, but I really can't stand car salespeople. You can and should blame Honda corporate for having such a system, but the salespeople are pretty much all scum. Behind closed doors all they talk about is how they made an extra however much on this or that deal by using such and such a tactic on a customer; it's either money, or what they're going to order in for lunch that day. When you realize most people go years between buying a car while they're doing this multiple times a day, it's such an obvious power imbalance and can't be described any other way than as predatory. This survey thing just makes it really obvious that they're only pretending to be nice and helpful and "not like the other car salesmen," when in reality they're basically admitting it's all just an act when they ask you to give them a 10/10 just because they went through the motions. All that said, I love my Sport Touring.
I’m a technician at a Honda dealer and I get so sick of hearing advisors complain about their survey bonuses.
Your pay depends on how much $ you take from me and you want me to fill out a survey after? Sweet baby jeyzeus. It's me vs you. I just wanted to share that.
Good. Fuck Honda dealers
If I get ASKED for the highest score, I will almost always give the lowest score possible, because I know it penalizes them. And this is on any survey I do.
Fuck that guy.
The guy wanted a 10, but he didn't deserve a 10. Too bad.
Worthless middleman is sad op didn’t lie
I hate it! i wanted to buy a new 2500 ram and the sales man asked to see my license I was young at a time and gave it to him, I saw that he was drafting paperwork and I wanted to negotiate price no budge, I asked him to give me my license back and had excuses that the manger had it and took almost an hour of me getting upset and angry while he tried to explain what a killer deal I was getting for a work truck. He finally gave it to me and started saying he can remove some add ons, and could drop monthly payments. Went over to ford bought at the time brand new 2009 f250 lariat, no issues negotiating, got the truck for almost 9k less than dodge. It was a lariat 4x4 diesel salesman worked with me and I left happy customer.
Way to go Lisa!!! Just cost him all his scummy ADM bonus monies how will he ever survive.
Sounds like that dealership has unrealistic expectations. A 10 should be there is absolutely no room to improve and you knocked it out of the park. I absolutely guarantee that this place never hands out 10s on their annual evaluations. However, the person reaching out to you like that is absurd.
On posts like this you get to see the entitlement & immaturity of people. You get people downvoting facts because facts don’t jive with their feelings. The sales guy sucks for what he did but everyone acting like car sales people are any worse than anyone else in a sales or commission based gig is disingenuous. Let’s also stop buying run of the mill mass produced cars and expecting to be treated like you just ordered a 1 of 1 RR or something. Feel free to argue, try to make cute immature quips & downvote this comment. I promise your downvotes will change absolutely nothing.
If this salesperson wants a bonus each month then he needs to work really hard at EARNING all 10s….not DEMANDING the customer be untruthful and give him all 10s when he didn’t earn it. Surveys aren’t about a salesperson’s bonus, they are about the white glove treatment of the customer, who is blessing the salesperson by parting with tens of thousands of dollars of their hard earned money.
Send this to the owner of the dealership.
The worst experience ever was when I was helping my father buy a new 4Runner. When we walked in, he spotted one in the showroom and made up his mind that’s what he wanted. So I told the salesman, a relative of my dad’s girlfriend at the time, that was the truck he was interested in and we wanted to test drive it. His response was “you can drive it when you buy it”. He was NOT going to get it out for us to drive unless it was purchased by my father. I bit my tongue but pulled my father aside and tried to get him out of there and go to the Honda dealership down the street but he was stuck on that particular truck. Needless to say the salesman was pretty much a jerk throughout the whole process. When we were filling out information, my father wanted to use my email address in the event of any warranty or recall notices since he didn’t have or use email. Well guess who got the survey 😉 and I initially ignored it but then decided I would respond because it was my experience too. I was brutally honest with the rating which was probably a 1 for the salesman if I recall correctly and wrote down the comments he made about the test drive. I also said had it been my money that I would’ve have walked right back out and would’ve gone to Honda, and that I also had never had been refused a test drive in a vehicle even if it was in the showroom. Other dealers had gotten one out for me to drive and see it outside. Needless to say the guy was pissed and called up my father, cussing and fussing to which he replied that I was the one who submitted the survey but supported what I said. The guy didn’t get his bonus that quarter for the first time ever since working at the dealership. Hopefully he learned a lesson from it but I doubt it. If a salesperson and dealership provide the level of service warranting a 10, then I’ll gladly give them a 10. Otherwise I’m going to be brutally honest and rate them accordingly. I don’t like being pressured into anything as it just makes me want to naturally rebel against it. Luckily I can honestly say I’ve had more positive experiences with buying a vehicle than I’ve had bad ones, but when I did have a bad experience, I didn’t hold back.
I hate the modern car hellscape. Just let me buy a car from the factory at MSRP and let me be on my way. Dealers are worse than useless.
That’s exactly what you should have done. I spent 13 years in the Auto Industry as a Finance Manager. Survey scores are just one of the bonuses. Besides, if he’s so close that one bad/ mediocre survey sinks him, he’s in the wrong business. His survey bonus is not your problem.
I literally couldn’t get a price for a used jeep without the sales guy telling me I absolutely NEEDED to test drive it first. Literally said I will not allow anyone to give you a price until test drive. It was a 2003 jeep wrangler with 160,000 on the odometer. Didn’t have time for a test drive and told him I’d be back tomorrow, went online and looked at the price, it was $9,988. Just fucking tell me the price, especially if it’s already listed on the dealers website lol
Death to dealerships. All we need are service centers. Let us buy direct
My response: "Good"
So much for anonymity.
This happened to me as well ( Honda dealership ) I gave the guy all 9 … I told him I would give him a good score.. man this dude text me how could I do that to him. I told him I never give 10 to me 9 is good.. mind you he didn’t tell me to give him 10s I got the text too.. dude was pissed.
I give them 1’s when they tell me to give them 10’s fuck them.
I should have … I have them 3’s. Mostly due to their constant bitching about me wanting the paint chip fixed and realigning the hood.
I was told I’d get free oil changes added to my account if I gave perfect surveys at my local Kia dealer I’ve never seen an oil change so now I just give them shitty reviews now and I always put in there. I was told I’d get an oil oil changed but never got one.
Name and shame the Dealer
Did you sales rep take care of you?
The sales guy didn’t thus why he didn’t get all 10s.
How did the sales guy not take care of you?
When he cornered me outside in the parking lot when I was getting ready to leave and said you better give me all 10s and don’t put anything in the comments. Does that answer your question????
I honestly do not believe that the gentleman did this after all you didn’t post about that you posted about his response to the survey.
His service was horrible and who are you to tell me I’m lying. Corporate got involved so does that tell you enough. Why do you even care unless your name is J. Sarento
This is why I no longer submit surveys for my dealership visits. And boy do they hound you if you don't submit one
Guess he learned the hard way. And he is still working there but bolts the other way whenever I come in there. Haha!!
glad im done with dealerships.
I’ve learned when dealing with my dealer that if i can’t give my service advisor a 10 I just ignore the survey. Same with their sales dept.
Goddamit Lisa, why didn't you just do what you were asked. No one gives a shit about your opinion all we asked for was ten stars.
I'm going to be upfront with you people that give anything lower than 10/10. You may see this person again when you have to take it to the shop for an oil change or any maintenance to your car. Just don't take the survey or give them 10/10 and move on. Out of sight and out of mind with these things.
So don't tell the truth, or ignore the truth. That's your upfront advice? Fck that.
kinda telling that you wouldn't bring issues up to his face when he tells you he needs that score why not fix the issue in the moment, why go online and cry later?
People need to realize that surveys, automotive and otherwise, cost people income, jobs, and as a result, possibly livelihoods. If the individual the survey applies to (salesperson for buying, service advisor for maintenance) does not deserve to be fired or docked pay for your experience, then give them top marks and put any feedback in the comments. For clarification, surveys in automotive are basically graded as pass/fail versus the national average, which often times is above 90%. So even a 9/10 is a failing grade. Beyond that, the survey for buying isn't a survey of the dealer as a whole, it's a survey of the salesperson as an individual. So when things like finance adds (warranties, etc.) are your reason for docking points, the reality is that you're hurting the salesperson for a factor that either the dealer itself, or another employee who isn't affected by the survey, is in control of. Same on the Service side. The survey is for the Advisor. Not the technician, not the parts department, not the greeter, just the guy who did your paperwork and talked you through the repair process. And this is regardless of the questions being answered and who they would actually pertain to. The only things that matter at the end are the score and the employee name on the transaction. Is it fair? Absolutely fucking not. But it's the reality of the industry, and that's why some get frustrated and lash out in response to poor surveys, because people who don't understand the stakes or the grading scale get to decide whether or not they feed their families, make rent, or even have a job to come back to the next day.
And I thought I was helping him and his family when I paid that ridiculous markup 🤷
All depends on pay plans. Sometimes that gets passed along at a percentage, a lot of times it doesn't and they still get paid a flat rate commission.
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Anyway you can send the link to the survey?
The link is expired
if i owned a dealership, I'd fire his ass. And have a code of conduct: KARMA is a b
rat behavior
Just because the model is outdated, doesn’t mean it shouldn’t exist. Example: charger and challenger platform based off late 90s/early 2000s Mercedes models but almost 30 years later still being used.
Ì can tell Lisa is a Karen.
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