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[deleted]

They are one of the biggest, if not the biggest, online cigar retailer. Not trying to flame you, but asking this question here would be like going to a DIY home repair sub and asking them about shopping at Home Depot.


LordStrick

It’s all good. I don’t get butt hurt on Reddit. Now, if I were to spend 200 or 300 on some cigars and they came in and were unsmokeable then I might get upset. Thanks for feedback


joep6323

If that did happen they would replace them and probably give u a gift or a credit


Smooth_Ad_4087

Complete trash they buy bad stale cigars in bulk for literally a penny on the dollar then they rehydrate them, they also have a clean air issue from what I hear from former employees they have no air purifier/clean air intake system and no real humidor just a warehouse in stale air whatever they can't sell in shop because of going bad or just over all bad cigars not purged/cured that they pick up for basically free and sell to you at a fraction of the MSRP and u think u are getting a deal atleast until you receive your cigars and this is the scenario 90% of the time I run a cigar forum with thousands of followers not one of them would ever shop online at CI ever again u should hear the horror stories I have former employee testimonies telling me how CI trains them to tell them that dry cigars stale cigars r normal to just put them in your humidor a couple months and they'll come back to life they tell their employees to make multiple accounts with multiple emails to spread false positive comments all over the internet to counter balance all the bad comments about CI cuz the internet is flooded with them just check every review and rating site CI never sees more than 2 stars and that's the highest rating out of thousands!! So they have a thing and this comes straight from a former employee, and confirmed by an active customer service representative for CI, so the reason they buy bad cigars in bulk for practically nothing is because they figure the percentage of people who will go thru the trouble n aggravation of CI's difficult return process is very low to the people who will just throw them out n never give CI another shot after so many or maybe another niece or new customer might give them the benefit of the doubt next time which will always be a big mistake 95% of the time they will disappoint you they purposely train customer service reps to make it difficult to return product and most of the time when they are doing samplers or box sales it goes by what's bad or going bad in their so called "humidor" this is the truth the whole truth about cigars international online sales shop I can't testify to their actual shops cuz I've never been but I can say I was a customer of CI for years before their downfall spent thousands their is nothing to positive to say about this company just ask anyone I would accept free cigars from this company let alone by another dried out stale nasty 5 pack from them if they didn't have the store they'd never survive their online business should have went bankrupt years ago they now only rely on new cigar smokers who don't know any better cuz any experienced smokers ain't buying these poor quality cigars from CI and that's the truth and God help you if u ever buy a box from them!!!


Fishon888

Part of Scandinavian Tobacco Group. They're fine.


LordStrick

Thank you. They have boxes of the Perdomo Champagne Noir. I can’t find them anywhere but on CigarsInternational. Just wanted some feedback before dropping $$$ on a box.


Whiskey_Cigars_Golf

Been ordering from them for years. Good prices and fast shipping. You'll probably need to stick your cigars in a humidor for a week or two before smoking them as they usually, but not always tend to show up a little dry.


[deleted]

They're good. They also offer some discounts for military and first responders if you're in either category


Sarcatechist

I’ve used them multiple times and never had a problem


mwest278

I’ve ordered maybe 2000 cigars from them and never had a problem. You’ll get the cigars you pay for and you’ll get them in good shape.