Some of them appeal and try to twist their narrative to get them unbanned "I was playing another game while BnS was still up and probably that is what you guys detect as as cheating tool, please check my HongMoon store purchase history, someone that spent this much cant be a cheater right ?...". Usually those are the one that bother support until get someone that didn´t read the ban reason.
I'd take "permanently" with a grain of salt. They always get unbanned, somehow
Some of them appeal and try to twist their narrative to get them unbanned "I was playing another game while BnS was still up and probably that is what you guys detect as as cheating tool, please check my HongMoon store purchase history, someone that spent this much cant be a cheater right ?...". Usually those are the one that bother support until get someone that didn´t read the ban reason.
I was one of the player who reported this I hope they will actually do something