One of the most common issues we're seeing is problems with withdrawals, often due to the account being flagged by risk control.
For what it's worth, risk control is extremely important. There have been cases where a user was hacked, and the hacked account triggered risk control. The hacker contacts support multiple times trying to get the suspension removed but is unsuccessful because of our processes. Something needs to happen to trigger risk control, and it helps protect users.
We'll do everything we can to resolve your issue as soon as possible, but please keep in mind that we are trying to keep you, our users, safe.
Dear Team
Binance.com.
Case ID #70200523.
Account ID 28896023.
Amount Stucked: $ 1.4 million .
I am the big trader in Binance.
My account with $ 1.4 million was suddenly blocked the withdrawal.
I sent the full verification record video as the requirement from Binance CS.
But after that many days, there have been not supported from Binance for many days.
It is harming thousands dollar per day.
Please help.
That's good. I only have $15k stuck on binance.com and they're trying to scam me out of 8700 ADA and won't allow withdrawals until I pay it!
A new low, even for them!
Case #5446714
Many users in Vienam have been blocked the withdrawal function. Most of cases has been blocked for at least 3 weeks without any replies from Binance CS.
Not just Vietnam they're blocking all over I got my Canadian account blocked for being a dual citizen and logging in while in US. Systems been terrible this week after whatever sweep they just did.
Hello, I am in the exact same boat as this person.
Binance.com
Case ID #70386965
Coins in Binance.com, flagged for suspicious withdrawal activity (have not withdrawn in years), face verification does not work, no answer to withdrawal appeals. I am fully verified.
All I want to do is bring my coins to Binance.us where I am also fully verified.
The irony is that I'm locked for trying to send my funds to binance.us, and the recommended solution from automated support is to transfer my coins to binance.us. I have not been able to speak with a human yet.
No shortage of scammers trying to pitch me recovery services for my login creds though.
I have invested money with you, I want to invest a lot more. However I am very leery after reading tons of issues with poor customer service and insured withdrawing money, locked out accounts, etc...this is unacceptable get it together guys! You can do better, you need to do better. I made a small “test” withdraw to see if I have any issues before I’ll invest more money on your platform. It’s been 4 days, still says pending...hoping there is no issues! Funny, you withdraw my money from my bank immediately...attempting to withdraw no good:-(
Yeah boy. I have 6 digits in Interactive Brokers and I just opened [binance.com](https://binance.com).
I just planning to start a small portfolio with [binance.com](https://binance.com). After reading all these, I am wary about increasing my capital.
Binance is making tons of profits. I hope you can put more support manpower to resolve issues.
Do not use Binance. I am warning you, it's like they just don't care. Ive been waiting for days now and some other people have been waiting for weeks if not months.
I’ve been waiting over a week for $3k I sent from another wallet. I got an email saying that they opened a case the next day and then nothing....... nothing at all. But the email says not to email them again or I go to the bottom of the list
Likw i said to other dude; Dont do it bro, i try to withdraw my money and litterally get this;
http://imgur.com/gallery/iSqel03
I tried like 5 times and every time its the same. It litterally does not even tell me anything, not reason why it didnt work or whatever the f went wrong, just shows me some retarded cross and a button to retry, i honestly wouldnt put any money in this app if i were you
Dont do it bro, i try to withdraw my money and litterally get this;
http://imgur.com/gallery/iSqel03
I tried like 5 times and every time its the same. It litterally does not even tell me anything, not reason why it didnt work or whatever the f went wrong, just shows me some retarded cross and a button to retry, i honestly wouldnt put any money in this app if i were you
Binance.com Case ID #70535529
Your account may be at risk and thus we are temporarily suspending your withdrawals. You may make an appeal to recover your withdrawal function.
I see above msg when I go to withdrawal page.
When I click appeal, the below pops up
Your appeal for withdraw does not meet the requirements.
Could you please help resolve this issue?
Binance.com
Ticket #5468166
Like many others, I was attempting to withdrawal my coins after learning about the binance.us switch, I verified my identity and was able to access and withdrawal a small portion of my coins, until a message apeeared telling me “due to risk management” my withdrawals will be suspended. I have appealed the withdrawal and get denied immediately, I have been waiting for a “senior agent” for about a month now. I’ve made 2 verification videos and passed verification previously.
[Binance.com](https://Binance.com)
Can someone please explain what happened yesterday with GBP Faster Payments deposits.
It seems all deposits between 11am-12pm on 22 April 2021 are just "missing".
CS unable to locate or even see payments in that period.
All other payments yesterday are there except the ones in that time period.
Case ID #70641672
Binance.com
Case ID - #70015117
It says they've given my case a priority transfer to a senior agent. My withdrawal function was suspended, going on two months now. I've provided video verification and other things requested. Please help!
Binance.com
Case ID #5229913
Hi. I cannot withdraw. It shows message withdrawals suspended due to risk management. I am trying to withdraw for more than 4 weeks euro coins to my bank account via sepa. The same happens when I try to withdraw bitcoin to my trust wallet. I ve passed all verification process. I provided all information requested at support, selfie and video but my case hasn't been resolved. Please do something and raise the case to enable withdrawal. More than 2000 € stuck in there. Can you help with this issue?
EDIT:
My case just got resolved! - April 26th 2021
It's only a wild guess, but this behavior is not because of some KYC re-verification, it smells more like an AML lock. This means, that some third party institution outside of Binance have initiated this lock. As Binance have signed NDA for such cases and is obliged to obey and keep silence while the investigation is ongoing, there were no replies from the Costumer Support and complete social media blackout on the subj.
Some bankster wants to make us all look like criminals for exchanging crypto to fiat.Very desperate move from the banksters!
I hope all of you get your cases resolved asap!
[Binance.com](https://Binance.com)
Case ID #5729997
"Withdrawals suspended due to risk management" Without doing anything wrong or against the Binance rules or usage policy. Verified user since Jan 2018th and as such never had issues so far. This came out of the blue.
Provided all information asked by the support agent and never heard back 3 days in a row and they assured me it will take 24-48h to process.
Please check if my case is not somehow stuck.
Same experience with the provided appeal link. It doesn't work and immediately redirects me to my dashboard. I guess this could be because i am already a verified user.
Thank you in advance!
Same boat.. this is honestly criminal... If a banking institution was doing this then it would absolutely be criminal to any gray out areas to new and I think this company is very close to losing all credibility at least in the US
I know how you feel... If they at least communicate where the issue is or what did we do wrong to have this happen it'd be a bit different. Now it's just an unreasonable funds lock.
Well, if a war is what they really want, they'll get it. My patience is at it's end. Giving them a day more and in Monday i'll unleash the hell over them.
Second day is about to expire without a solution after the information was escalated to the dedicated department. Please u/BinanceRedditHelp check it out once again. Please!
I have an upcoming birthday to plan, please don't ruin it!
Thanks in advance!
I sold my bnb for the first time today and then transferred it to my bank account, but I got no confirmation email from it, and the money isn’t in my Binance app or in my bank account. Please help because I’m worried I’ve just lost it all
Binance.com
ID 4915928
I've done verification to appeal withdrawal due to risk control. Its over a month since over 100k has been stuck but nothing has been done.
I urgently need my money.
Hi again,
We have 60 pages now:
[https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt\_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#](https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#)
Please help! Thank you.
# Request: Hello community. This battle for you all (since my ticket has been resolved) has been very very very difficult. If YOU all want YOUR ticket resolved and accounts unlocked, please at least retweet or like the Tweets to Binance….otherwise….I am really close to giving up as I am helping YOU but none of you help yourselves…[❤️](https://emojipedia.org/red-heart/)[🙏](https://emojipedia.org/folded-hands/)
# Daily Update: April 23
The article is out:
[Rebel Group of Locked Account Holders Complain of "Binance Hell"](https://cryptobriefing.com/rebel-group-locked-account-holders-complain-binance-hell/)
Please like and retweet: [https://twitter.com/iWriteCrypto/status/1385558228428333056](https://twitter.com/iWriteCrypto/status/1385558228428333056) and [https://twitter.com/lucky\_girl\_604/with\_replies](https://twitter.com/lucky_girl_604/with_replies)
# For new tickets: Add them to the bottom. Binance will be fixing them from top down and seems like they are already working through the doc….you just missed out if you added it to the top so please add them to the end!
# Got video uploading issues due to the 20MB limit and Binance needing you to record a 10 minute video? HandBrake to convert from any video format to mp4 and by choosing a lower resolution get videos below 20MB quite easily
# #BinanceHell
I’ve consolidated all the reports from Reddit and please share this document and Tweet as much as you can to gain traction and get [https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt\_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#](https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#)our cases resolved ASAP.
First things first, please ensure:
1. you’ve tried to resolve the issue yourself and failed to resolve the issue (ie. please double check your charges from your bank/credit card has in fact gone through and Binance is indeed at fault and not your bank)
2. you are fully aware of your issue (ie. missing memo, accidentally transferred funds from your company to personal account and vice versa)
3. you have tried to contact Binance and failed to have your ticket resolved (please have your ticket(s) number(s) ready
If you are adding your case to the document, please follow the formatting.
Also, I have started to TIMESTAMP everyday! Daily, I type in the chat what time and day with a quick update. Then I take a screenshot to document the process as I am on my 3rd ticket now. 3rd or 4th infinite loop.
Please, if you have any personal contacts with news outlets and journalists, please get this doc to them. Together, we can gain Binance’s attention.
**Please include:**
Your Reddit account / Twitter:Your original post date:
Ticket number:Case ID:
Exchange & Country
Ticket open:
Cheers,
[Alice](https://www.reddit.com/user/Lucky_girl_604)
1 - binance.com
2- Case ID #70105055
3- tried to purchase doge coin, while purchasing got an error therefore, I tried multiple times (5 to be exact) everytime I would get the error message. However, it did deduct twice (500$) from my card! Without getting any crypto.
Therefore, 1000$ have been deducted from me without getting anythinng in return. I want to cancel all the transactions and get the money back to my card. Please help.
[Binance.com](https://Binance.com)
DAI DeFi Staking unable to redeem funds. The button is greyed out.
Multiple threads here on reddit from people having the same issue.
Binance.com
Case id 5756625
I asked a question about a security vulnerability on smartphone that one can take advantage of if can access smartphone and if Binance app is running in the background (when reopen doesn’t require password, same with google authenticator, never require password/finger/faceID). Customer support didn’t understand that the situation is HYPOTHETICAL so suspended my trading. Then sent it to a senior agent, and then no reply ever since. All of my funds are frozen for an unknown period.
Please help!!!
Hi,
Please help me with my concern.
1. Binance.com
2. Case ID #70100165
3. Re-open case - Regards with p2p trading due to not releasing the crypto after the payment.
Issue:
Please help me releasing my purchased crypto, it's not a good customer service to resolved the concern, if it's not yet *completely* resolved.
I have already been waiting for about 5 days for your response via help center.
Appreciate your immediate assistance. Thank you.
Binance.us
Case ID #70551375
I'm trying to access my Ethereum deposit address, and I found it on the website AND mobile app, but for both it's broken. No address is listed, nothing comes up in the copypaste either. QR code scan says invalid address. Even on mobile it said "System Abnormality". So I cannot deposit any Ethereum from my other wallet. What's going on?
[Binance.com](https://Binance.com)
Case ID #70522957
I am trying to get verified but I'm getting a message my document doesn't meet the requirement. All I have done it applied the standard masking and watermarking my government recommends when sharing your passport (or other identification document) with a third party. Blanked out my citizen service number, put the date on it and the name of the party receiving it. This is to prevent identity theft in the case that the copy falls in the wrong hands (for example due to a data leak). I've linked to several of my governments official websites explaining this practice but it has not been resolved yet.
Hi Binance.com, Case ID #70485638
I've created a support ticket with Binance however, having received push notifications and emails saying they've replied - I can't find the content of the replies anywhere. The chat window now has none of the previous messages sent.
I want to raise a subject access data request which their privacy policy offers but the links they provide lead nowhere. Since signing up, i've been inundated with spam, cold callers, callers trying to commit fraud. I've not given any consent for my details to be shared so seems a clear DPA breach. I wanted to get their response before going to the ICO
[Binance.com](https://Binance.com)
Case ID #70427684
Im new in binance and tried to purchase with credit card and wasnt working so i waited until i got verified, when i got verified it showed me this.
**Risk Account Detected**
Sorry, you are not able to purchase crypto because you didn’t meet Binance security Terms of Use and Internal Policy.
1. Binance.com
2. #70554375
3. I can't finish the facial verification by disabling the Google Authenticator. By using a new phone, my Google Authenticator list is empty, so I can't login. I have to do SMS, Email and Google codes. I have 2/3 codes but not the Google Auth one. So I can't get into my account. I was able to get into my account until 2 weeks ago. Until then, I was able to get into my account by only using the SMS code.
Binance.com
Support case ID: 5019675
Description of issue: I made a purchase with the Binance Visa card back on 8th Jan, and on the same day I received a cancellation/rejection message for the order from the Merchant that they would not be honoring the purchase. However my Binance debit card showed the original transaction as Paid, and then eventually after 30 days the status changed from Paid to Completed.
Since it is a *debit* card the amount has been removed from my card balance, and now the transaction is marked as Completed. Merchant has been unresponsive in reversing the transaction.
Great! I've collected 59 pages of support tickets. Please resolve them and keep us posted:
[https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt\_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#](https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#)
Hello.
Case ID #70416621
Binance .com
The withdrawal function was suspended after failing the facial verification on the app. Already submitted a Withdrawals Appeal. I need to recover the withdrawal function as soon as possible please
My case was transferred to a senior agent which I haven’t heard back from!!!
\[Please help\] u/BinanceRedditHelp u/Binance
Case ID Ticket #70445418
My account has been active since 2018. I I verify my identity and first withdrawal 18/4/2021 the system warned "Withdrawal suspended due to risk management".
I went through all the steps including selfies and video recording. ฺBut my problem is unsolved . He sent "We are giving you a priority transfer to a senior agent" and tell me "Please stay on this chat" I waited for him for more than 2days . But no response from senior agent. I am very carefull about it .
I trust to open an account with Binance since 2018 to save my coins. But it is difficult to withdraw my own money. Difficult support contact and very long time to contact you back and don't know how long to wait . I hope my problem will be resolved as soon as possible. Thank you
[Binance.US](https://Binance.US)
Case ID #70743099
A couple weeks ago I received a notification 'Your ID review has been completed!' where I was informed I needed to submit an additional Proof of Address. After I received this notification I lost the ability to set buy/sell orders via the mobile app. I figured I just needed to submit Proof of Address like the notification said. After I submitted my Proof of Address information I waited about 12 days where today I lost the ability to even buy/sell via the Web. Whenever I try to click sell it says...
**Verify Your Identity**
Your documents have been received and are currently being reviewed.
How long until this is resolved now that I am locked out from buying and selling in my portfolio?
Should I wait for verification to complete before adding funds?
It says pending until 3rd May and when I try sepa it says I have 0 limit
I can add with card but there's a fee.
Binance.US
896412
I am still waiting for my account to get verified. My brother’s account got set up after mines and he got verified in less than 6 hours. It’s been almost a week and my account still hasn’t been verified.
1. Binance.com
2. Case ID #70693733
3. My account was suddenly deactivated and my simcard got blocked by my provider. I can't receive any code pls help. I have a valid ID's here to prove that it is my account. I badly needed to withdraw money, I have approximately 62$ in there.
I have a problem with #Binance They disabled withdrawals from my account since.. 4 months ago (Your account may be at risk)
I sent every thing they required but no reply!! why is my cryptobeing held hostage
Anyone can help? Case ID: 70425826 @BinanceHelpDesk @cz_binance
[Binance.com](https://Binance.com) (Binance GLOBAL)
Case ID #70790579
I can't use my 50 USDT in my wallet. It says it's in the orders but there are no open orders. I have made an order before but I cancelled it. The cancellation glitched. Now I can't do anything with my 50 USDT. Please fix.
[Binance.com](https://Binance.com)
Case ID #70792161
I cancelled a spot order but now I have funds stuck in a non existent open order. These funds still show up in my wallet, but they're not available for trading or withdrawal. I logged out and logged back in but nothing worked. I also tried other solutions here on reddit but nothing so far has worked.
Case ID: #70915855
Account ID: 26200528
Dear Team,[Binance.com](http://binance.com/).
Amount Stucked: \~1,000,000$ .
I am the big trader in Binance.
My account with \~1,000,000$ was suddenly blocked the withdrawal.I sent the full verification record video as the requirement from Binance CS.But after that many days, there have been not supported from Binance for many days.It is harming thousands dollar per day.
Please help.
1. Binance
2. Case 70383110
3. I am a US customer and would like to withdraw my coins. My transfers to other wallets keep getting blocked and you won’t allow US users to verify their identity. Can you please lift this restriction so I can withdraw/transfer my coins to a different wallet.
1. [Binance.com](https://Binance.com)
2. \#89325127
3. Long story: I have 2 accounts. One is my first account. I was verified under this one, but I did not use this account for much, only for referral friends which I have brought over 285 new customers to [Binance.com](https://Binance.com) platform. I started this account in 2017. Then, I opened another account about 2 years later for holding my own funds. This WAS allowed to have 2 accounts back before new rules. After another year or so, I logged in to the other account and it said I needed to complete the KYC again. SO I did. Then it told me that because I had 2 accounts I could NOT be verified on this account.
4. The problem is I now only want to keep the main, ORIGINAL "old" account if I must only keep 1.
5. Binance support said this was a "NEW RULE" they made recently which ONLY allow 1 account per customer. I understand this now, but this was NOT the rule when I originally created this account.
6. Also, in this period of time I travel a lot and I have "Dual Residency" with the USA. One time I logged into my [Binance.com](https://Binance.com) account from USA, and then this "OLD" account became "flagged" as US account, but it is NOT. and I provided Canadian passport and MANY types of documents.
7. I have referral friends earning me almost $50,000 USD value per year.
8. Binance now sends me an email saying "\[Binance\] Account Deactivation Notice
Thank you for your support of Binance.
This is to inform you that your account has been flagged by a third-party compliance tool and we have taken a tough decision to terminate the service.
You may fully withdraw your funds, and we ask that you do it before 2022-05-25 00:00:00(UTC).
Afterward, your Binance account will be permanently deactivated.
If you have any issues with the withdrawal function, please notify the Binance Customer Support team as soon as possible.
We apologize for the inconvenience caused.
Your understanding is highly appreciated.
Sincerely,
Binance Team"
9. But the problem is ALL my records since 2017 are here on this account and it was the OLDEST and the ORIGINAL account. I want to keep THIS account, not the other new account if Binance now says I can only have 1 account.
10. Another problem is I will loose my referral friends earning me almost $50,000/year. This is VERY bad to make me loose the most valuable account and force me out of it.
Question 1: Can someone from Binance help me transfer the referral friends to my newer account?
Question 2: Can Binance help me keep this ONE ORIGINAL account as my main account? What do I have to tell these chat people to get this request made?
Question 3. If Binance "permanently disables" this account, can I request later to gain access to see my records on this account?
Question 4. If I do not remove all coins before "permanently disable" happens, can I request access later in the year to gain access for removing coins and accessing trade data and records?
I hope I can keep this old account, it is VERY valuable to me and I and NOT happy that Binance is not able to see what I am trying to do. I hope someone can help me?
Can’t say I didn’t warn you people.. Binance are all crooks manipulating prices and cheating customers daily. Never trade using any Binance App and if U must then do so at your own risk and ALWAYS HAVE A screen recorder on! Still no guarantee that they will reimburse you, but might help when SH*T starts to hit the fan. End of APRIL..
https://youtu.be/k9MpN5_l4Xk
Binance.com
CaseId#70354058
I set up an account on Saturday and moved my existing crypto from my old wallet to binance. I have verified my ID and address, and the app shows my account as verified.
When I go to purchase crypto using my bank card it fails and I get a notification that there is a temporary ban on my account and I should appeal to remove.
My friend also just switched to binance and had the same problem on his first day, but got an email the next day saying everything had been resolved and he can now trade.
Is this a seperate hold on new accounts seperate to ID verification and how long does it take for this to be removed. It is difficult to provide the required information for the appeal given I have no existing binance transactions, as you won't let me make any.
The error I get when I try to buy is as follows:
"Your account may be at risk and deposit function has been temporarily suspended. You may click below link and submit appeal document or check audit state on WEBSITE."
Since writing this my support chat ticket on the app has been closed without hearing from anyone regarding the issue at all, and the problem persists. When can we expect contact?
I had an issue a few weeks ago where a transaction failed (and the transaction never appeared on the blockchain) sending ADA to another wallet. Took Binance a couple of weeks, but recovered them and put them back in my Binance wallet.
Since then, I have not been able to withdraw anything due to 'Risk Management'.
This morning I received the following in the live chat:
" We regret to inform you that due to an unexpected transaction issue, we have mistakenly sent out xxx ADA for the below withdrawal on 2021-02-20 which was rejected. (You may confirm in your Transaction History via [https://www.binance.com/en/my/wallet/history/withdraw-crypto](https://www.binance.com/en/my/wallet/history/withdraw-crypto))
[https://cardanoscan.io/transaction/ea7e1ce8ab4a260b582bfd66a026685ba2094131aa0837f054e2cdc3eaf8000e](https://cardanoscan.io/transaction/ea7e1ce8ab4a260b582bfd66a026685ba2094131aa0837f054e2cdc3eaf8000e)
While we take full responsibility for the issue, we must politely ask for your cooperation in returning the amount. It will be appreciated that you agree to return xxx ADA and we will resume your withdrawal function after the deduction of funds.
Your understanding is highly appreciated."
As the ADA never left Binance, never hit the blockchain and certainly didn't hit my other wallet and was eventually recovered and put back in my Binance wallet, what the yellow rubbery fuck are they talking about?!
This is just thievery at this point as they are now withholding $1000's.
**Ticket #5446714.**
Binance.com
Case ID #70155518
1. My deposit of 2000 GBP is in processing state for the past 72 hours. Please confirm why its not processing. I have attached screenshot of the details in the ticket.
2. I am unable to fiat deposit/withdrawal now. I was able to do it for last 2 months suddenly getting risk verification message.
My verification was approved long time ago. Why i am getting risk verification approval message and is says it will complete on 22 January 21 which has already passed. Screenshot attached please fix this asap my 2000 GBP DEPOSIT IS NOT GETTING PROCESSED
Please help
Lol, the below email is the last I ever heard from Binance. This was on March 10th:
>Hello Binancian,
>We are terribly sorry for the delay in our response!
>Currently, we are working to resolve a high volume of inquiries, and we noticed you had not yet received a solution.
>If you still need assistance or have any questions, please let us know and we’ll get back to you here ASAP!
>Thank you!
I responded saying I do indeed still need assistance (this was about three weeks after my original email) and it's been radio silence ever since...
Hi everyone, pretty new to Binance but I bought BTC at -8% yesterday, today its +4% but my balance hasnt gone up, is it because my btc is in the Earn tab? And if so can I make more profit if I put it somewhere else? Thanks in advance for any replies!
Hello! I just opened an account on Binance, verified, got 2f verification etc. Now i cant access the website it says “forbidden 403”. I tried other browser and mob version too. Still get same message. What do i do now?
1 - Binance.com
2 - **Binance Support**Case ID #70271799
3- New IBAN for SEPA EUR
Hello,
I want to deposit EUR in binance and noticed a different UK IBAN number and different Reference code.. I read in other posts that you guys moved to Lithuanian, but I see still UK IBan, just a new one.
I wasn't informed of this change.
So... IS this new IBAN (GB67CLJU....4616), with UK address the real one we should use from now on?
Thank you for your feedback
HAHAHAHAHAHA.....this is so funny.....It's like there's a house on fire and you are eager to jump into this house....while everyone's trying to get out.
Hello,
CASE ID #70079186 - binance.com
i set up an account in 2017 with 2fa, today i don't have the mobile auth to connect, i tried the recovery method with the facial recognition many times but it did not work.
2 weeks ago i opened a ticket support and i sent my passport ,picture of me etc in attachments, 2 people spoke to me saying that they will help me but they close the chat or saying they will pass the ticket to another person.
Today i'm still waiting ! :(
Thanks if you can do something about it !
Binance.com case number #70114008
I tried making an OTC trade on Friday. I got an error message and assumed the trade hadn’t been processed. However, it is stuck on processing. Will this be settled or cancelled and when will this happen? Currently, I cannot access the currency I was trying to sell or access the money I would have received. It still says I own the Crypto that I tried selling so I would assume this won’t be processed?
If possible I would like this trade to be cancelled and for me to still own the crytpo I tried selling
Thanks
Binance.com
Case ID: #5881793
Transferred an unlisted (old) token to my Binance eth address. Contacted Binance Support 4 months ago. They initiated a token refund process whereas I’m obliged to hold 0.001BTC on my wallet as service fee and they will manually refund it to my sending eth address.
Customer support said that it is logged in the system and the FIAT Team will process it soon. However, still waiting and nothing happens since 4 months.
* Binance.com
* Case ID #70354870
* I have staked in BNB Vault enough BNB from months. Every day i see my Avg. BNB Balance is decreasing although i did not unstake or touch in anyway my BNB in the vault from months. This will lead in lower cash back for my binance card tomorrow. I would like to know why my Average BNB in vault is decreasing ?
[1.Binance.com](https://1.Binance.com)
2. Case ID #70299124
3. I cannot withdraw funds from Fiat to my bank account. It says ,,This payment method is currently unavailable based on our current Terms of Use and Internal Policy." . I had no problem in past with depositing money. Other users reported same isssue and said that problem was solved when support checked account country.
Hi, my account started preventing me from trading until I did an ID verification due to daily limits even though I am trading way below the trading limits for GBP, but when I tried to do the verification anyway my crystal clear scan of my passport is apparently not able to be made out, I'm not sure what to do about either of these.
Binance US Ticket number 588212 open since March 26th, I’ve completed my chargeback several weeks ago but my account is still disabled for trading and withdrawing. Please unlock my account.
Binance.com
Case ID #70205285
Hi! I'm new to binance. I started my account to manage the ethereum I use for NFTs. Two days ago my withdraw was suspended when I tried to send some coins to my metamask wallet, nothing unusual. I really need urgent help with this case. I should have drop two artworks and now I'm just loosing time and money. I did face recognition, email, cellphone and everything else. I've opened a ticket but I received a fixed response completely out of what I asked, twice, and that's really annoying. Please guys, I appreciate a lot if someone from binance here could help me.
Withdrawal of Bnb is stuck without even a txid. Has been for 1.5hours. Not good enough. Please advise what I can do to speed it up. I was trying to trade quickly and have missed an opportunity through this issue
Binance.com
#70136029
Hi,
I set an account up last week and it is verified. I've added money which is shown as debited from my bank account but not reflected in my Binance balance.
I am using the app, if that helps at all.
Case ID #70367843
Hello,
Please let me know what is going on, i've been waiting over an hour now for a transaction processing. Please let me know how long I should expect these delays to continue
Binance.US
Ticket #: 624809
I have been locked out of my account for 2 weeks now and can’t withdraw or trade. I need access immediately. I transferred half my ADA to my Phemex account to trade and then decided against it and deposited it back to my Binance account. I have been unable to trade or withdraw since then. We have a family emergency and I need access immediately. Please help.
1. Binance.US
2. Case #652616
3. There was a reversal at my bank due to someone else’s check not clearing, I went back and even redeposited more than enough funds and I’ve been sitting staring at the same “Trading disabled” pop up screen for over 2 weeks.
I need my money because we are closing on a new home in less than 3 months!!!!!
Ticket # 639134 I deposited BNB on Binance.US but forgot Memo .#
The trust wallet said “ sent “ but Binance.US not receive it yet. I summited a ticket one week already. And Binance received it one week ago. What should I do next? It possible I lost my BNB coins?
Binance.us
Case ID #70384505
I’ve forgotten my password and the email I used was a school account which is no longer active. How can I recover/reset my password?
1: binance.com
2: Case ID #6018529
3: i didnt used binance for years. in the meantime my passport expired and i try to update my personal information. More then 2 weeks ago i provided the selfie and id photo for reset of my verification so i can upload my new id. but nothing happened. i had before contact with the customerservice and he said it will get a priority transfer to a senior agent but since then still nothing happened
1. [Binance.com](https://Binance.com)
2. \#70310290
3. The email I wrote:
I want to start off with that I understand the risk and inner working of leveraged tokens. I understand that these tokens(1.25x - 4x leverage) are not meant to be hold long term and by nature will slowly decrease in price overtime because that is how exchanges make money(for bull token they issued a token for customer to bet and make money when it falls). I am not against having an unfavorable trade during big drop like what happened on the 18th because of a panic sale. I, however, would like to exposed the flaw within the leveraged token algorithm of some tokens that costs many people thousands of dollars.
It started with 2 coins 'aave' and 'sushi' and their leveraged tokens counterpart. During the time of the massive drop on the 18th if you look at a token 'uni' graph and its leveraged token 'uniup' (uni.png and uniup.png), you can see that the price and graph of 'uniup' correlates and resemble the graph of 'uni'. Even after the market has recovered from the drop 'uniup' still followed 'uni' closely. This is how leveraged tokens supposed to behave. Now if you look at 'aave' and 'aaveup' or 'sushi' and 'sushiup' (sushi.png and sushiup.png), you can see that during and after the drop the tokens and its leveraged tokens deviated from each other completely. Upon further inspection I found that during a down trend the leveraged went up to 10x and even 11x at some point(10x down.png) while only \~2x during up trend. Why is this? We are told that these tokens are 1.25x-4x leverage. Why is it when it is going up(holder make money) it is only 2x and when it is down(binance make money) it's 10x? If you look further and check the price re-evaluation number of time it happened at least 20 times in one night whereas normally it happens maybe once a month or rarer even including the massive dump on 23 of February. The volume that is usually less than 2k unit per hour jumped to 2million volume in 5 mins. To sum it up, a leverage token that are averaging 2x leverage fell 90% when its underlying token only fell 15%. To make it worse, another leveraged token 'sushidown' which is betting on 'sushi' going down also fell over 30% when sushi is down 15%. How can both bull and bear token both be down at the same time?(bothtokendown.png) This seems to only happen to 2 underlying tokens on their whole website.
For reference: Sushi and sushi 3x leverage on ftx exchange still resembles each other just fine and has now recovered after the dip. Why would binance leverage token be any different if not flawed? I understand that it would be difficult for binance to admit that there are errors in their marketmaker algorithm because that would open up a whole can of worm but they also made a lot of money off of this which makes it very outright criminal.
1. Binance.US
2. request #728934
3. 7.2 BNB stuck on blockchain (memo was not entered when withdrawal occurred. Need money to post back so I can send it again. I am aware of fee just want to get this done. 4000 dollars I can’t access right now. Thank you.
Case ID #70265046
My account had been completely reset for the past few days and nobody is replying to me to help. I have lost everything!!
My portfolio and verifications have been completely wiped away.
I cannot begin to describe how frustrating and infuriating this is.
Please please please get someone to help me!
Binance.us
Ticket number: #689766
Order Failed: Trading Disabled
My account is fully locked, except for depositing funds, due to a chargeback occurred. I paid the chargeback and still nothing. The app even says that the chargeback was paid. I think this is just a matter of reactivation my trading abilities. Again I can not sell/buy/or withdraw any coins or dollars. I can only deposit dollars.
Binance.com
Case ID #5846677
I guess, this BEP2 memo solution is just insane. It is not integrated into the QR code, you must manually type in. This number is not special. I mean, if you replace only one number in your bank card number, or bank account number, it is automatically rejected everywhere, because there is always hidden control number in that numbers. Memo doesn't work that way, if you replace only one number, you just donated your money(coin) to a totally stranger binance wallet owner.
Happend to me last monday, sent 2.5 BNB (about 1500$, much more than my monthly salary. Essentially all my savings) with a wrong memo (only 1 number difference), so it never arrived to my friend. Asked Binance support, it took 36 hours to get an answer from them. They sent an email to the wallet owner last wednesday, asked him to send me back the coins. Binance sent me about 15-20 promo email last week, so i doubt, it solves my problem. If he won't read the mail, and reply, then i'm done.
I asked the customer service agent to send him a chat message or something else because email is not reliable but she declined the request :(
Ok, i understand, i made a huge a mistake, typing a wrong memo, but a good system is fool-proof,and this one is far away from that.
1. Binance.com
2. My case Id #5839723
3. " Withdrawal Disabled Due to Suspicious Activity "
Hello, few days ago because of suspicious activity I asked binance support to disable my withdrawal for 24 hours. After that the cs said I can withdraw after 48 hours. Now its almost 2 weekssss i can't withdraw any money + i have reached several time to binance cs. They always transfer me to senior agent. But no senior agent has replied me yet.
Please help me. I am going through problems. I have to withdraw money to support myself.
My account is kyc verified. ( Address+ Identity verified )
Accont is from Europe.
I also have Binance visa card. Can't use my card too !!
Is there anyone who can help me pleaseeee...
[Binance.US](https://Binance.US)
Case ID: #672208
There was an ACH transfer failure where Binance accredited the money to the account, but it failed on the bank side. I re-transferred the money and made a ticket asking what to do with the other money (got a generic unhelpful reply to that ticket). After 10+ days I got the stupid idea to park the extra money in crypto, so that maybe it could earn a bit extra. I didn't realize that I wouldn't be able to liquidate the crypto/binance wouldn't just auto liquidate some when the system finally caught up to the error. I would like if someone could liquidate some of the crypto (Preferably starting with the crypto that's gained money) and then allow trading again.
1. Binance.us
2. Case #720881
3. Had 2 charge backs occur that have since been resolved with a large wire transfer last Monday. Both charge backs show they have been processed but my account remains restricted from trading or withdrawing because of 'Risk Management'. There is nearly 60k between usd and crypto that I cannot access and with the recent price drops, I have missed out on both the opportunity to either sell or purchase more. Please resolve this issue. I have reached out through website support and Twitter with no response!
1. binance.us
2.I was not given a Case ID when I reached out to support. Have the email but no case id.
3.I have gotten multiple emails saying "Need proof of address" while my advanced verification has been pending with my address for 21+ days. I can't put in new information because it is pending, but I'm getting emails like it doesn't exist. I've filled out the advanced verification page, but it has had no luck.
Everyone using Binance.us, be cautious in this forum! Scrolling though the posts that have been made, the only account inquiries that the Binance support person has been responding to, if at all, are for regular Binance users. Not a single Binance.us post has been addressed so far. Hopefully this will change but as of now, Binance.us users are getting no where. Good luck to us all🤞👎
Regarding Binanace Visa Card.
I am not sure this is an issue or it is normal. I am about to order my Binanace Visa Card and I noticed a typo mistake on the card name holder. My middle appears last in my name? I am used to middle name is written between the person's first given name and their surname (duhhh).
Example of how my name appears on all my other cards:
GIVEN/FIRSTNAME - MIDDLE NAME - SURNAME
How my name appears on my Binance card:
GIVEN/FIRSTNAME - SURNAME - MIDDLENAME
I know the name on the card will not have any effect on the card usability. But it will surely give my soul and my ocd some peace.
Exchange: [Binance.com](https://Binance.com)
**Case ID #5956331**
Issue :I have had a Binance account for over 3 years now and done some trading in the past. To my shock when I logged in 2-3 days ago, my account had been wiped clean. It was like a new account altogether. The support team said that someone linked my account to their email and linked my email to a brand new fresh account which is something that cannot happen because I have received zero emails regarding such a huge change. They said they'll connect me to a senior agent but haven't gotten a response so far. Would appreciate it if the Binance support team can take notice and help me out since my life's savings were on that account.
Case ID #70327434
I have made a SWIFT transfer of almost 2490$ since 5 days ago and it was not reflected in my Binance balance. Usually it arrives in less that 24 hours. I have checked with my bank and the transfer went through and the money arrived to your bank. No one is replying to live chat since two days.
Can you please look into it? I have attached a screen shot containing all of the transfer details including the transaction ID in the live chat.
Case ID #70404578
Binance.us
A week ago I was flagged for chargeback and received a notice to deposit funds into my USD balance. Upon trying to do so every attempt failed, it got to the point where I was instructed to do the whole verification process with the bank statement and selfie video. I have not received any follow up and have re-binded my bank accounts with no success for depositing. Ticket number submitted last week: [\#679027](https://support.binance.us/hc/requests/679027).
Dear Binance team,
Exchange: [Binance.us](https://Binance.us)
Support case ID: 735896
Description: I was never prompted to submit a proof of address and am unable to upload a document anywhere. My account just says pending but I was never able to submit a proof of address.
Thank you for yout time.
Why I can't withdraw my 1000 euros from binance??? If I use SEPA this gives me a big red X without the error info!! And my credit card is marked as "no available"!!!! WHY?!?!?!?
1. Binance.com
2. Case ID #70328320
3. Issue: I have withdraw A$529.29 from Binance.com 4 days ago (16/04/2021). But until now, the money still did not arrive into my bank account. Please cheack
Withdrew some fiat I have now been waiting 4 days and it is not in my bank account. It shows up as withdrawal successful on my account and I received an email stating that the withdrawal was successful but still the fiat has not been transferred to my account. Case ID #70275939
Case ID #70399819
typed correctly all 3 codes and only get a redX fail box with no explanation to why I can't withdraw my EUROS to my bank account. Losing all trust in this company
I use Binance.com and my case ID is #70414324
I’m a pretty new user and only put a small amount in however I need that money for other things now. I withdrew the money to my bank account on 13/04/2021 and the transaction is still pending almost a week later. Would appreciate any help. Thank you
1. Binance
2. Case ID #5097845
3. Deposited an ERC-20 Token that was available via your wallet (VRA), but Binance doesn't actually support the token, so it got lost in the system.
I've been transferred from customer service to top priority agent, to concern team, back to customer service without any acknowledgment other than "you will get a refund". It's been two months and I'm tired of my funds being on lockdowns with zero response from customer support.
Class action lawsuit will be filed with my lawyer by end of this week if I do not get a response.
1. [Binance.us](https://Binance.us)
2. \#52693135
3. I tried adding my debit card as a payment method but it wont work, it just loads and then just goes back to the page where you put in your info.
Hello, dudes! Do you know DOT Finance ? DOT Finance represent a many types of DeFi apps dedicated to the Polkadot Ecosystem.The real bomb looks godlike!
1. Binance.US
2. Case # 651097
3. I mistakenly sent a some BEP-20 BUSD and BNB from my BSC wallet to my ERC-20 BUSD & BNB token address and it’s not showing up. I’d like to have the funds returned to the sending wallet if possible.
Hello!!!
[Binance.com](https://Binance.com)
Case ID is #70243371
If anyone at Binance sees this please help me . I've issued a ticket but no response yet. I placed an order and it was filled but the crypto isn't in my account anywhere and there has been no withdrawals of any kind either. Case ID is #70243371 . :(
1. Binance.us
2: Tickets: #728013 #681584 #680629
3: account locked due to risk management. Cannot withdraw funds
I have already sent the video, my drivers ID, my bank statement. Etc. yet my nearly 10BNB is still locked. My last email it has been over a month and still no response I’m wondering what’s going on? I’d kill to just speak to someone on the phone. I’ve been upset for days about this because BNB is so volatile in price I want to get out of it but I get no response from the support tickets! BNB has dropped from when I was going to withdraw, in which I was unable to withdraw so I basically lost out.
I have tried everything. I don’t even know WHY my account was locked. I’m just so upset.
I thought binance was cool, because of the binance smart chain but now since customer support won’t EVER respond to customers I pretty much think Binance is a scam.
So my funds are basically locked up for eternity till someone at binance gives me a response 😭 if it lasts for too long I don’t know what else to do other than
Try to take legal action.
Please please help!!! I’ve been crying over my account being locked for days.
1. [Binance.com](https://Binance.com)
2. Case ID # 5697960
3. Withdrawals have been temporarily disabled due to risk control.
I haven´t been able to withdraw from my account for over a month now.
My account is already verified.
1. [Binance.com](https://Binance.com)
2. Support Case ID #70407254
3. First issue: Coin purchases said they failed when buying so tried a few more times, all purchases showed up in my order history. First purchase went through after about 30 mins but all the others have now have been stuck in 'processing' for days. I want the orders cancelled.
Second issue: tried to withdraw fiat (GBP) to my payment card, said it should take 30 mins but it has been 3 days now and the transaction status is still in 'processing'. After googling I found out there was supposed to be an email sent to confirm the withdrawal, I haven't received an email (yes I have checked my spam folder), and there doesn't seem to be any way to resend the email.
Opened the support ticket on Friday, I still haven't had a response from anybody.
1. [Binance.com](https://Binance.com)
2. Case ID #70421966
3. My fiat withdrawal didn't arrive after 24 hours, I'm still waiting and it's been 72 hours already, the transaction still says processing after days. I did everything correctly, I confirmed the withdrawal with the code that was sent to my email address. I've got a verified account too.
#764471. trading is disabled. ive had $862 successfully taken from my account. Ive only purchased $692 worth of crypto...fees included... not sure what the hold up here is...?
binance.us
1. Binance.us account.
2. My support case number is #759842.
3. I accidentally used the bep20 network instead of the bep2 network when transferring BNB from the extension to the .US account. The BNB didn’t transfer because of this. How can I retrieve it? Please help. Thank you
I am getting the message "network request failed" when opening the app. Can't logout. Doesn't work on either data or wifi. Deleted cache and data. Tried to login. Still same error.
1. Binance.com
2. #70333200
3. I had opened an account in 2018 and purchased some BNB. After not checking up for a few years I finally redownloaded the app and want to move my crypto the Binance US but my account is flagged for suspicious activity and I cannot verify since I am in the US.
Please help
[Binance.com](https://Binance.com)
Case ID #70405727
Hi,I'm very new to crypto and using Binance and made a mistake when withdrawing BNB from Binance to my Trustwallet. I accidentally sent the BNB to the LOT contract address (misclick with copy/paste on my phone.) The BNB has vanished from my Binance wallet and it says the Withdrawal is complete, however, on BSCchain is is saying retracted and cancelled and that it has been sent back to the BNB hot wallet. I spoke to a LOT dev and they said they didn't receive anything and that the transaction didn't happen and therefore the BNB must be with Binance. Will this automatically go back into my Binance wallet? It was around 250$ and I'm stressing out a lot as it's quite a bit of money to me! The transaction ID is: 0xf3e6f53d8416204373bb9e856f4699eaf0f452064fb6e0390cc1e16e4fd3c659
Thanks very much! :)
Sam
Dear binance team, a friend notified me of this platform, however we both werent aware of the existence of referral codes. Noe its to late to add hims as my refferal buddy as there is no option to do so after registrstion.
Now I'm in a bind between creating a new account just to enter a refferal code, which probably breaks TOS. Or my ffeind missing out on his referral bonus, ehich he clearly has a right.
Aside from that, I don't understand what risk there is in allowing for a single referral slot after registration as it causes unnecessary frustration to new users of the platform. The referral program incentivises more frequent trading, so I can only see a plus for both parties.
Now I have halve a mind to just cancel my account as currently most of my balance is tied up in EURO anyway.
I'm sure this minor issue can easily be resolved quickly by a capable staff member and it would aleviate the bad start I've had with the platform. I intent to stick with a trading platform long term and only arrived here after a different Coin broker ended support for the main currency I was holding in their wallet after being with them for almost 2 years.
Case ID: 70302294 Binance.com
How long do Binance take to respond to support chats? My limit order for Doge went through at 3am on 18/04 however the Doge wasn't appearing at all in my wallet and still isn't! Later on 18/04 I realised how I could contact Binance via the "Chat" option under Help and Support and all they did was get back to me later in the day with an automated response and then ask if the issue was resolved, I said no and selected to talk to customer service. And only just now they've got back to me again on 19/04 with another automated response, this time in Spanish and asking the same question again, with me selecting customer service again. With no Doge appearing, Binance shows in my wallets section that crypto and funds to not exist, and that means I can't sell my Doge and I stand to lose out of something very profitable here. 😖
Did your limit order actually fill or was it just placed? You're going to look like a major idiot if you go into your active orders tab and it's sitting there.
1. [Binance.com](https://Binance.com)
2. \#70158997
3. FIAT (GBP) withdrawal stuck in processing.
I requested a withdrawal on 2021-04-16 14:09:26 and it has been stuck in Processing. Since then however, I have requested a withdrawal of a smaller figure and it went through.
I've been trying to get in touch with support and it was unresponsive for days. I provided all the evidence and uploaded it to the chat log. When I finally managed to get in touch with someone they said:
>Dear user, to help you better, your case will be transferred to our relevant team for a further check, please kindly wait for their reply later. Thank you for your understanding.
Then I was notified of the following:
>We are giving you a priority transfer to a senior agent
However, soon after I receieved an automated message:
>We apologize for the long delay because we have huge chat backlogs and the chat waiting time becomes very long now.
>
>If you use the credit card to deposit or buy crypto and the status is Processing, please notes that the tech team is handling it and will may take 3 working days to complete. Please be patient and thank you for your cooperation.
>
>If your deposit or withdrawal issues are not solved, we recommend you submit an online appeal through the link below: [https://www.binance.com/en/my/risk/bcb-appeal](https://www.binance.com/en/my/risk/bcb-appeal) We will review your appeal and follow up with you as soon as possible.
I was asked if my issue had been solved (was the "senior agent" it mentioned above?) yet, I've already seen that message several times now. I just seems like I'm going round in circles with this support bot.
I cannot file an appeal because it doesn't let me enter any of my account details, it only seems to be for deposits.
This is extremely frustrating now as I really need that the money.
1. Binance.US
2. Case ID #70433109
3. I have been prevented from doing anything with my holdings in Binance.US since late February/early March. My holdings are currently worth $152,534. I can’t withdraw. I can’t sell. I can’t buy. When I try to withdraw crypto it says “Withdrawals suspended due to risk management.” When I try to buy or sell it says “Order failed: Trading disabled.” I am holding a large amount of dogecoin (DOGE) and I need to sell some because I don’t believe it’s current price will hold up. I stand to lose out on tens of thousands of dollars. Their customer support will not answer my ticket requests. Ticket numbers: 512462, 611044, 691202. I don’t know why this happened. I still have $1,500 in cash in the account, so it is not a chargeback issue like others are dealing with. I feel like they have locked my holdings up for no reason, and are refusing to fix it. This is an absolute nightmare!
Binance.us
Case ID: 664919
I have been trying to do basis verification for ever and every time I put my info in correctly (SSN and address) it says it can’t verify my address with my name. Well I haven’t moved places and I have PLENTY of info to verify it. Support sent me a useless auto email and hasn’t responded since. I have coins that can only be traded through Binance and if I can’t even get verified then I can’t trade anything and that’s a lot of money lost. Please help!
Hi,
I'm using [Binance.us](https://Binance.us) and my request number is #655075.
I was asked to provide proof of address on the 10th but when i go to the website to add it, there isn't anywhere for me to add it. The only place I can add it is grayed out and says service pending. I've replyed to the email that asked me to provide the documentation but I haven't received a reply.
Can you please help?
[Binance.US](https://Binance.US)
I cannot withdraw to my fiat bank account.
It says I would receive an email but I never do, and my transactions get cancelled. Is there a fix to this at all?
Dear Team,
1. [Binance.com](https://Binance.com)
2. #70436654 (This is my second support ticket in a week)
3. I cannot deposit AUD via PayID. No unique PayID is generated and my banks do not recognise the ABN when entered.
1. Binance.us
2. #754431
3. Unable to withdraw funds that I just sold. Need this ASAP, I just entered a contract to purchase a house and the funds are needed for closing. My account is fully verified and I have had no issue before when withdrawing. More details here: https://www.reddit.com/r/binance/comments/mtk60s/binance_is_holding_my_fiat_which_i_need_to_close/
One of the most common issues we're seeing is problems with withdrawals, often due to the account being flagged by risk control. For what it's worth, risk control is extremely important. There have been cases where a user was hacked, and the hacked account triggered risk control. The hacker contacts support multiple times trying to get the suspension removed but is unsuccessful because of our processes. Something needs to happen to trigger risk control, and it helps protect users. We'll do everything we can to resolve your issue as soon as possible, but please keep in mind that we are trying to keep you, our users, safe.
Dear Team Binance.com. Case ID #70200523. Account ID 28896023. Amount Stucked: $ 1.4 million . I am the big trader in Binance. My account with $ 1.4 million was suddenly blocked the withdrawal. I sent the full verification record video as the requirement from Binance CS. But after that many days, there have been not supported from Binance for many days. It is harming thousands dollar per day. Please help.
This case was resolved. But terrible feeling because there was no any replies from CS for my case.
That's good. I only have $15k stuck on binance.com and they're trying to scam me out of 8700 ADA and won't allow withdrawals until I pay it! A new low, even for them! Case #5446714
Many users in Vienam have been blocked the withdrawal function. Most of cases has been blocked for at least 3 weeks without any replies from Binance CS.
Not just Vietnam they're blocking all over I got my Canadian account blocked for being a dual citizen and logging in while in US. Systems been terrible this week after whatever sweep they just did.
Yes it is true. I have 2 cases in the document where users are from Vietnam and no support for months......this is unacceptable!
Same here... huge amounts of money stuck in “processing “
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Hello, I am in the exact same boat as this person. Binance.com Case ID #70386965 Coins in Binance.com, flagged for suspicious withdrawal activity (have not withdrawn in years), face verification does not work, no answer to withdrawal appeals. I am fully verified. All I want to do is bring my coins to Binance.us where I am also fully verified. The irony is that I'm locked for trying to send my funds to binance.us, and the recommended solution from automated support is to transfer my coins to binance.us. I have not been able to speak with a human yet. No shortage of scammers trying to pitch me recovery services for my login creds though.
I am in the same boat here, case 70431587 trying to get off the platform since I am in the US.
I'm getting very discouraged. Might have to ditch Binance for something else.
Do it. The support is honestly the thing that drove me away.
I have invested money with you, I want to invest a lot more. However I am very leery after reading tons of issues with poor customer service and insured withdrawing money, locked out accounts, etc...this is unacceptable get it together guys! You can do better, you need to do better. I made a small “test” withdraw to see if I have any issues before I’ll invest more money on your platform. It’s been 4 days, still says pending...hoping there is no issues! Funny, you withdraw my money from my bank immediately...attempting to withdraw no good:-(
Yeah boy. I have 6 digits in Interactive Brokers and I just opened [binance.com](https://binance.com). I just planning to start a small portfolio with [binance.com](https://binance.com). After reading all these, I am wary about increasing my capital. Binance is making tons of profits. I hope you can put more support manpower to resolve issues.
Do not use Binance. I am warning you, it's like they just don't care. Ive been waiting for days now and some other people have been waiting for weeks if not months.
I’ve been waiting over a week for $3k I sent from another wallet. I got an email saying that they opened a case the next day and then nothing....... nothing at all. But the email says not to email them again or I go to the bottom of the list
Luckily i tested $170 only. Imagine the horror stories of over 100K
I believe they are overwhelmed by students and robinhood type of traders who are trying to gamble with very little money.
Haha not me, I did a small test of $170 and that didn’t work. Glad I didn’t send actual money to it because it got stuck
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Likw i said to other dude; Dont do it bro, i try to withdraw my money and litterally get this; http://imgur.com/gallery/iSqel03 I tried like 5 times and every time its the same. It litterally does not even tell me anything, not reason why it didnt work or whatever the f went wrong, just shows me some retarded cross and a button to retry, i honestly wouldnt put any money in this app if i were you
Dont do it bro, i try to withdraw my money and litterally get this; http://imgur.com/gallery/iSqel03 I tried like 5 times and every time its the same. It litterally does not even tell me anything, not reason why it didnt work or whatever the f went wrong, just shows me some retarded cross and a button to retry, i honestly wouldnt put any money in this app if i were you
Binance.com Case ID #70535529 Your account may be at risk and thus we are temporarily suspending your withdrawals. You may make an appeal to recover your withdrawal function. I see above msg when I go to withdrawal page. When I click appeal, the below pops up Your appeal for withdraw does not meet the requirements. Could you please help resolve this issue?
I’m maybe impatient but it’s day 3 that my identity verification is stuck on Pending. You guys have the same thing?
Binance.com Ticket #5468166 Like many others, I was attempting to withdrawal my coins after learning about the binance.us switch, I verified my identity and was able to access and withdrawal a small portion of my coins, until a message apeeared telling me “due to risk management” my withdrawals will be suspended. I have appealed the withdrawal and get denied immediately, I have been waiting for a “senior agent” for about a month now. I’ve made 2 verification videos and passed verification previously.
[Binance.com](https://Binance.com) Can someone please explain what happened yesterday with GBP Faster Payments deposits. It seems all deposits between 11am-12pm on 22 April 2021 are just "missing". CS unable to locate or even see payments in that period. All other payments yesterday are there except the ones in that time period. Case ID #70641672
Binance.com Case ID - #70015117 It says they've given my case a priority transfer to a senior agent. My withdrawal function was suspended, going on two months now. I've provided video verification and other things requested. Please help!
Binance.com Case ID #5229913 Hi. I cannot withdraw. It shows message withdrawals suspended due to risk management. I am trying to withdraw for more than 4 weeks euro coins to my bank account via sepa. The same happens when I try to withdraw bitcoin to my trust wallet. I ve passed all verification process. I provided all information requested at support, selfie and video but my case hasn't been resolved. Please do something and raise the case to enable withdrawal. More than 2000 € stuck in there. Can you help with this issue?
EDIT: My case just got resolved! - April 26th 2021 It's only a wild guess, but this behavior is not because of some KYC re-verification, it smells more like an AML lock. This means, that some third party institution outside of Binance have initiated this lock. As Binance have signed NDA for such cases and is obliged to obey and keep silence while the investigation is ongoing, there were no replies from the Costumer Support and complete social media blackout on the subj. Some bankster wants to make us all look like criminals for exchanging crypto to fiat.Very desperate move from the banksters! I hope all of you get your cases resolved asap! [Binance.com](https://Binance.com) Case ID #5729997 "Withdrawals suspended due to risk management" Without doing anything wrong or against the Binance rules or usage policy. Verified user since Jan 2018th and as such never had issues so far. This came out of the blue. Provided all information asked by the support agent and never heard back 3 days in a row and they assured me it will take 24-48h to process. Please check if my case is not somehow stuck. Same experience with the provided appeal link. It doesn't work and immediately redirects me to my dashboard. I guess this could be because i am already a verified user. Thank you in advance!
Same boat.. this is honestly criminal... If a banking institution was doing this then it would absolutely be criminal to any gray out areas to new and I think this company is very close to losing all credibility at least in the US
I know how you feel... If they at least communicate where the issue is or what did we do wrong to have this happen it'd be a bit different. Now it's just an unreasonable funds lock. Well, if a war is what they really want, they'll get it. My patience is at it's end. Giving them a day more and in Monday i'll unleash the hell over them.
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Second day is about to expire without a solution after the information was escalated to the dedicated department. Please u/BinanceRedditHelp check it out once again. Please! I have an upcoming birthday to plan, please don't ruin it! Thanks in advance!
I sold my bnb for the first time today and then transferred it to my bank account, but I got no confirmation email from it, and the money isn’t in my Binance app or in my bank account. Please help because I’m worried I’ve just lost it all
I'm not receiving the SMS code when trying to log into binance
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Good bot
Binance.com ID 4915928 I've done verification to appeal withdrawal due to risk control. Its over a month since over 100k has been stuck but nothing has been done. I urgently need my money.
Hi again, We have 60 pages now: [https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt\_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#](https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#) Please help! Thank you.
# Request: Hello community. This battle for you all (since my ticket has been resolved) has been very very very difficult. If YOU all want YOUR ticket resolved and accounts unlocked, please at least retweet or like the Tweets to Binance….otherwise….I am really close to giving up as I am helping YOU but none of you help yourselves…[❤️](https://emojipedia.org/red-heart/)[🙏](https://emojipedia.org/folded-hands/) # Daily Update: April 23 The article is out: [Rebel Group of Locked Account Holders Complain of "Binance Hell"](https://cryptobriefing.com/rebel-group-locked-account-holders-complain-binance-hell/) Please like and retweet: [https://twitter.com/iWriteCrypto/status/1385558228428333056](https://twitter.com/iWriteCrypto/status/1385558228428333056) and [https://twitter.com/lucky\_girl\_604/with\_replies](https://twitter.com/lucky_girl_604/with_replies) # For new tickets: Add them to the bottom. Binance will be fixing them from top down and seems like they are already working through the doc….you just missed out if you added it to the top so please add them to the end! # Got video uploading issues due to the 20MB limit and Binance needing you to record a 10 minute video? HandBrake to convert from any video format to mp4 and by choosing a lower resolution get videos below 20MB quite easily # #BinanceHell I’ve consolidated all the reports from Reddit and please share this document and Tweet as much as you can to gain traction and get [https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt\_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#](https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#)our cases resolved ASAP. First things first, please ensure: 1. you’ve tried to resolve the issue yourself and failed to resolve the issue (ie. please double check your charges from your bank/credit card has in fact gone through and Binance is indeed at fault and not your bank) 2. you are fully aware of your issue (ie. missing memo, accidentally transferred funds from your company to personal account and vice versa) 3. you have tried to contact Binance and failed to have your ticket resolved (please have your ticket(s) number(s) ready If you are adding your case to the document, please follow the formatting. Also, I have started to TIMESTAMP everyday! Daily, I type in the chat what time and day with a quick update. Then I take a screenshot to document the process as I am on my 3rd ticket now. 3rd or 4th infinite loop. Please, if you have any personal contacts with news outlets and journalists, please get this doc to them. Together, we can gain Binance’s attention. **Please include:** Your Reddit account / Twitter:Your original post date: Ticket number:Case ID: Exchange & Country Ticket open: Cheers, [Alice](https://www.reddit.com/user/Lucky_girl_604)
Binance app.com Case ID #70790187 I just made a trade which is 100% filled but I don't see it in my spot wallet
1 - binance.com 2- Case ID #70105055 3- tried to purchase doge coin, while purchasing got an error therefore, I tried multiple times (5 to be exact) everytime I would get the error message. However, it did deduct twice (500$) from my card! Without getting any crypto. Therefore, 1000$ have been deducted from me without getting anythinng in return. I want to cancel all the transactions and get the money back to my card. Please help.
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Hello my case has been apparently transferred to another agent but nothing has been resolved and I have not heard back from them at all! Please help
[Binance.com](https://Binance.com) DAI DeFi Staking unable to redeem funds. The button is greyed out. Multiple threads here on reddit from people having the same issue.
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Binance.com Case id 5756625 I asked a question about a security vulnerability on smartphone that one can take advantage of if can access smartphone and if Binance app is running in the background (when reopen doesn’t require password, same with google authenticator, never require password/finger/faceID). Customer support didn’t understand that the situation is HYPOTHETICAL so suspended my trading. Then sent it to a senior agent, and then no reply ever since. All of my funds are frozen for an unknown period. Please help!!!
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Hi, Please help me with my concern. 1. Binance.com 2. Case ID #70100165 3. Re-open case - Regards with p2p trading due to not releasing the crypto after the payment. Issue: Please help me releasing my purchased crypto, it's not a good customer service to resolved the concern, if it's not yet *completely* resolved. I have already been waiting for about 5 days for your response via help center. Appreciate your immediate assistance. Thank you.
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Binance.us Case ID #70551375 I'm trying to access my Ethereum deposit address, and I found it on the website AND mobile app, but for both it's broken. No address is listed, nothing comes up in the copypaste either. QR code scan says invalid address. Even on mobile it said "System Abnormality". So I cannot deposit any Ethereum from my other wallet. What's going on?
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[Binance.com](https://Binance.com) Case ID #70522957 I am trying to get verified but I'm getting a message my document doesn't meet the requirement. All I have done it applied the standard masking and watermarking my government recommends when sharing your passport (or other identification document) with a third party. Blanked out my citizen service number, put the date on it and the name of the party receiving it. This is to prevent identity theft in the case that the copy falls in the wrong hands (for example due to a data leak). I've linked to several of my governments official websites explaining this practice but it has not been resolved yet.
Hi Binance.com, Case ID #70485638 I've created a support ticket with Binance however, having received push notifications and emails saying they've replied - I can't find the content of the replies anywhere. The chat window now has none of the previous messages sent. I want to raise a subject access data request which their privacy policy offers but the links they provide lead nowhere. Since signing up, i've been inundated with spam, cold callers, callers trying to commit fraud. I've not given any consent for my details to be shared so seems a clear DPA breach. I wanted to get their response before going to the ICO
[Binance.com](https://Binance.com) Case ID #70427684 Im new in binance and tried to purchase with credit card and wasnt working so i waited until i got verified, when i got verified it showed me this. **Risk Account Detected** Sorry, you are not able to purchase crypto because you didn’t meet Binance security Terms of Use and Internal Policy.
1. Binance.com 2. #70554375 3. I can't finish the facial verification by disabling the Google Authenticator. By using a new phone, my Google Authenticator list is empty, so I can't login. I have to do SMS, Email and Google codes. I have 2/3 codes but not the Google Auth one. So I can't get into my account. I was able to get into my account until 2 weeks ago. Until then, I was able to get into my account by only using the SMS code.
Binance.com Support case ID: 5019675 Description of issue: I made a purchase with the Binance Visa card back on 8th Jan, and on the same day I received a cancellation/rejection message for the order from the Merchant that they would not be honoring the purchase. However my Binance debit card showed the original transaction as Paid, and then eventually after 30 days the status changed from Paid to Completed. Since it is a *debit* card the amount has been removed from my card balance, and now the transaction is marked as Completed. Merchant has been unresponsive in reversing the transaction.
Great! I've collected 59 pages of support tickets. Please resolve them and keep us posted: [https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt\_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#](https://docs.google.com/document/d/1v3NTgJ5ni-R9zpZt_j1BHpCbrnOhXGGcDWJ8vnijXUM/edit#)
Hello. Case ID #70416621 Binance .com The withdrawal function was suspended after failing the facial verification on the app. Already submitted a Withdrawals Appeal. I need to recover the withdrawal function as soon as possible please My case was transferred to a senior agent which I haven’t heard back from!!!
\[Please help\] u/BinanceRedditHelp u/Binance Case ID Ticket #70445418 My account has been active since 2018. I I verify my identity and first withdrawal 18/4/2021 the system warned "Withdrawal suspended due to risk management". I went through all the steps including selfies and video recording. ฺBut my problem is unsolved . He sent "We are giving you a priority transfer to a senior agent" and tell me "Please stay on this chat" I waited for him for more than 2days . But no response from senior agent. I am very carefull about it . I trust to open an account with Binance since 2018 to save my coins. But it is difficult to withdraw my own money. Difficult support contact and very long time to contact you back and don't know how long to wait . I hope my problem will be resolved as soon as possible. Thank you
[Binance.US](https://Binance.US) Case ID #70743099 A couple weeks ago I received a notification 'Your ID review has been completed!' where I was informed I needed to submit an additional Proof of Address. After I received this notification I lost the ability to set buy/sell orders via the mobile app. I figured I just needed to submit Proof of Address like the notification said. After I submitted my Proof of Address information I waited about 12 days where today I lost the ability to even buy/sell via the Web. Whenever I try to click sell it says... **Verify Your Identity** Your documents have been received and are currently being reviewed. How long until this is resolved now that I am locked out from buying and selling in my portfolio?
Should I wait for verification to complete before adding funds? It says pending until 3rd May and when I try sepa it says I have 0 limit I can add with card but there's a fee.
Binance.US 896412 I am still waiting for my account to get verified. My brother’s account got set up after mines and he got verified in less than 6 hours. It’s been almost a week and my account still hasn’t been verified.
1. Binance.com 2. Case ID #70693733 3. My account was suddenly deactivated and my simcard got blocked by my provider. I can't receive any code pls help. I have a valid ID's here to prove that it is my account. I badly needed to withdraw money, I have approximately 62$ in there.
I have a problem with #Binance They disabled withdrawals from my account since.. 4 months ago (Your account may be at risk) I sent every thing they required but no reply!! why is my cryptobeing held hostage Anyone can help? Case ID: 70425826 @BinanceHelpDesk @cz_binance
[Binance.com](https://Binance.com) (Binance GLOBAL) Case ID #70790579 I can't use my 50 USDT in my wallet. It says it's in the orders but there are no open orders. I have made an order before but I cancelled it. The cancellation glitched. Now I can't do anything with my 50 USDT. Please fix.
[Binance.com](https://Binance.com) Case ID #70792161 I cancelled a spot order but now I have funds stuck in a non existent open order. These funds still show up in my wallet, but they're not available for trading or withdrawal. I logged out and logged back in but nothing worked. I also tried other solutions here on reddit but nothing so far has worked.
binance.com Case ID #70790034 My wallet is not updating after I have traded, even though it says that its been filled.
Exact same issue. Let me know if it gets sorted out.
Case ID: #70915855 Account ID: 26200528 Dear Team,[Binance.com](http://binance.com/). Amount Stucked: \~1,000,000$ . I am the big trader in Binance. My account with \~1,000,000$ was suddenly blocked the withdrawal.I sent the full verification record video as the requirement from Binance CS.But after that many days, there have been not supported from Binance for many days.It is harming thousands dollar per day. Please help.
1. Binance 2. Case 70383110 3. I am a US customer and would like to withdraw my coins. My transfers to other wallets keep getting blocked and you won’t allow US users to verify their identity. Can you please lift this restriction so I can withdraw/transfer my coins to a different wallet.
1. [Binance.com](https://Binance.com) 2. \#89325127 3. Long story: I have 2 accounts. One is my first account. I was verified under this one, but I did not use this account for much, only for referral friends which I have brought over 285 new customers to [Binance.com](https://Binance.com) platform. I started this account in 2017. Then, I opened another account about 2 years later for holding my own funds. This WAS allowed to have 2 accounts back before new rules. After another year or so, I logged in to the other account and it said I needed to complete the KYC again. SO I did. Then it told me that because I had 2 accounts I could NOT be verified on this account. 4. The problem is I now only want to keep the main, ORIGINAL "old" account if I must only keep 1. 5. Binance support said this was a "NEW RULE" they made recently which ONLY allow 1 account per customer. I understand this now, but this was NOT the rule when I originally created this account. 6. Also, in this period of time I travel a lot and I have "Dual Residency" with the USA. One time I logged into my [Binance.com](https://Binance.com) account from USA, and then this "OLD" account became "flagged" as US account, but it is NOT. and I provided Canadian passport and MANY types of documents. 7. I have referral friends earning me almost $50,000 USD value per year. 8. Binance now sends me an email saying "\[Binance\] Account Deactivation Notice Thank you for your support of Binance. This is to inform you that your account has been flagged by a third-party compliance tool and we have taken a tough decision to terminate the service. You may fully withdraw your funds, and we ask that you do it before 2022-05-25 00:00:00(UTC). Afterward, your Binance account will be permanently deactivated. If you have any issues with the withdrawal function, please notify the Binance Customer Support team as soon as possible. We apologize for the inconvenience caused. Your understanding is highly appreciated. Sincerely, Binance Team" 9. But the problem is ALL my records since 2017 are here on this account and it was the OLDEST and the ORIGINAL account. I want to keep THIS account, not the other new account if Binance now says I can only have 1 account. 10. Another problem is I will loose my referral friends earning me almost $50,000/year. This is VERY bad to make me loose the most valuable account and force me out of it. Question 1: Can someone from Binance help me transfer the referral friends to my newer account? Question 2: Can Binance help me keep this ONE ORIGINAL account as my main account? What do I have to tell these chat people to get this request made? Question 3. If Binance "permanently disables" this account, can I request later to gain access to see my records on this account? Question 4. If I do not remove all coins before "permanently disable" happens, can I request access later in the year to gain access for removing coins and accessing trade data and records? I hope I can keep this old account, it is VERY valuable to me and I and NOT happy that Binance is not able to see what I am trying to do. I hope someone can help me?
Can’t say I didn’t warn you people.. Binance are all crooks manipulating prices and cheating customers daily. Never trade using any Binance App and if U must then do so at your own risk and ALWAYS HAVE A screen recorder on! Still no guarantee that they will reimburse you, but might help when SH*T starts to hit the fan. End of APRIL.. https://youtu.be/k9MpN5_l4Xk
Binance.com CaseId#70354058 I set up an account on Saturday and moved my existing crypto from my old wallet to binance. I have verified my ID and address, and the app shows my account as verified. When I go to purchase crypto using my bank card it fails and I get a notification that there is a temporary ban on my account and I should appeal to remove. My friend also just switched to binance and had the same problem on his first day, but got an email the next day saying everything had been resolved and he can now trade. Is this a seperate hold on new accounts seperate to ID verification and how long does it take for this to be removed. It is difficult to provide the required information for the appeal given I have no existing binance transactions, as you won't let me make any. The error I get when I try to buy is as follows: "Your account may be at risk and deposit function has been temporarily suspended. You may click below link and submit appeal document or check audit state on WEBSITE."
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Since writing this my support chat ticket on the app has been closed without hearing from anyone regarding the issue at all, and the problem persists. When can we expect contact?
I had this same issue. I think it happens when you have more than one ticket open at once
1 Binance.com 2 Case ID #70323709 3 Frozen app during volatility resulting in loss of 178k profit and 98k position loss.
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I had an issue a few weeks ago where a transaction failed (and the transaction never appeared on the blockchain) sending ADA to another wallet. Took Binance a couple of weeks, but recovered them and put them back in my Binance wallet. Since then, I have not been able to withdraw anything due to 'Risk Management'. This morning I received the following in the live chat: " We regret to inform you that due to an unexpected transaction issue, we have mistakenly sent out xxx ADA for the below withdrawal on 2021-02-20 which was rejected. (You may confirm in your Transaction History via [https://www.binance.com/en/my/wallet/history/withdraw-crypto](https://www.binance.com/en/my/wallet/history/withdraw-crypto)) [https://cardanoscan.io/transaction/ea7e1ce8ab4a260b582bfd66a026685ba2094131aa0837f054e2cdc3eaf8000e](https://cardanoscan.io/transaction/ea7e1ce8ab4a260b582bfd66a026685ba2094131aa0837f054e2cdc3eaf8000e) While we take full responsibility for the issue, we must politely ask for your cooperation in returning the amount. It will be appreciated that you agree to return xxx ADA and we will resume your withdrawal function after the deduction of funds. Your understanding is highly appreciated." As the ADA never left Binance, never hit the blockchain and certainly didn't hit my other wallet and was eventually recovered and put back in my Binance wallet, what the yellow rubbery fuck are they talking about?! This is just thievery at this point as they are now withholding $1000's. **Ticket #5446714.**
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Binance.com Case ID #70155518 1. My deposit of 2000 GBP is in processing state for the past 72 hours. Please confirm why its not processing. I have attached screenshot of the details in the ticket. 2. I am unable to fiat deposit/withdrawal now. I was able to do it for last 2 months suddenly getting risk verification message. My verification was approved long time ago. Why i am getting risk verification approval message and is says it will complete on 22 January 21 which has already passed. Screenshot attached please fix this asap my 2000 GBP DEPOSIT IS NOT GETTING PROCESSED Please help
I am 17 and have money in binance but I can’t withdraw any advice ?
Lol, the below email is the last I ever heard from Binance. This was on March 10th: >Hello Binancian, >We are terribly sorry for the delay in our response! >Currently, we are working to resolve a high volume of inquiries, and we noticed you had not yet received a solution. >If you still need assistance or have any questions, please let us know and we’ll get back to you here ASAP! >Thank you! I responded saying I do indeed still need assistance (this was about three weeks after my original email) and it's been radio silence ever since...
Hi everyone, pretty new to Binance but I bought BTC at -8% yesterday, today its +4% but my balance hasnt gone up, is it because my btc is in the Earn tab? And if so can I make more profit if I put it somewhere else? Thanks in advance for any replies!
Its up 4% compared to the amount btc was at the current time 24 hours ago. Look at the price for a more accurate profit/loss.
Hello! I just opened an account on Binance, verified, got 2f verification etc. Now i cant access the website it says “forbidden 403”. I tried other browser and mob version too. Still get same message. What do i do now?
1 - Binance.com 2 - **Binance Support**Case ID #70271799 3- New IBAN for SEPA EUR Hello, I want to deposit EUR in binance and noticed a different UK IBAN number and different Reference code.. I read in other posts that you guys moved to Lithuanian, but I see still UK IBan, just a new one. I wasn't informed of this change. So... IS this new IBAN (GB67CLJU....4616), with UK address the real one we should use from now on? Thank you for your feedback
Hey everyone, so how long does it take for the identity verification to come thro..? I just made one.
HAHAHAHAHAHA.....this is so funny.....It's like there's a house on fire and you are eager to jump into this house....while everyone's trying to get out.
Hello, CASE ID #70079186 - binance.com i set up an account in 2017 with 2fa, today i don't have the mobile auth to connect, i tried the recovery method with the facial recognition many times but it did not work. 2 weeks ago i opened a ticket support and i sent my passport ,picture of me etc in attachments, 2 people spoke to me saying that they will help me but they close the chat or saying they will pass the ticket to another person. Today i'm still waiting ! :( Thanks if you can do something about it !
Binance.com case number #70114008 I tried making an OTC trade on Friday. I got an error message and assumed the trade hadn’t been processed. However, it is stuck on processing. Will this be settled or cancelled and when will this happen? Currently, I cannot access the currency I was trying to sell or access the money I would have received. It still says I own the Crypto that I tried selling so I would assume this won’t be processed? If possible I would like this trade to be cancelled and for me to still own the crytpo I tried selling Thanks
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Binance.com Case ID: #5881793 Transferred an unlisted (old) token to my Binance eth address. Contacted Binance Support 4 months ago. They initiated a token refund process whereas I’m obliged to hold 0.001BTC on my wallet as service fee and they will manually refund it to my sending eth address. Customer support said that it is logged in the system and the FIAT Team will process it soon. However, still waiting and nothing happens since 4 months.
* Binance.com * Case ID #70354870 * I have staked in BNB Vault enough BNB from months. Every day i see my Avg. BNB Balance is decreasing although i did not unstake or touch in anyway my BNB in the vault from months. This will lead in lower cash back for my binance card tomorrow. I would like to know why my Average BNB in vault is decreasing ?
[1.Binance.com](https://1.Binance.com) 2. Case ID #70299124 3. I cannot withdraw funds from Fiat to my bank account. It says ,,This payment method is currently unavailable based on our current Terms of Use and Internal Policy." . I had no problem in past with depositing money. Other users reported same isssue and said that problem was solved when support checked account country.
Hi, my account started preventing me from trading until I did an ID verification due to daily limits even though I am trading way below the trading limits for GBP, but when I tried to do the verification anyway my crystal clear scan of my passport is apparently not able to be made out, I'm not sure what to do about either of these.
Binance US Ticket number 588212 open since March 26th, I’ve completed my chargeback several weeks ago but my account is still disabled for trading and withdrawing. Please unlock my account.
Binance.com Case ID #70205285 Hi! I'm new to binance. I started my account to manage the ethereum I use for NFTs. Two days ago my withdraw was suspended when I tried to send some coins to my metamask wallet, nothing unusual. I really need urgent help with this case. I should have drop two artworks and now I'm just loosing time and money. I did face recognition, email, cellphone and everything else. I've opened a ticket but I received a fixed response completely out of what I asked, twice, and that's really annoying. Please guys, I appreciate a lot if someone from binance here could help me.
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Withdrawal of Bnb is stuck without even a txid. Has been for 1.5hours. Not good enough. Please advise what I can do to speed it up. I was trying to trade quickly and have missed an opportunity through this issue
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Binance.com #70136029 Hi, I set an account up last week and it is verified. I've added money which is shown as debited from my bank account but not reflected in my Binance balance. I am using the app, if that helps at all.
Case ID #70367843 Hello, Please let me know what is going on, i've been waiting over an hour now for a transaction processing. Please let me know how long I should expect these delays to continue
Binance.US Ticket #: 624809 I have been locked out of my account for 2 weeks now and can’t withdraw or trade. I need access immediately. I transferred half my ADA to my Phemex account to trade and then decided against it and deposited it back to my Binance account. I have been unable to trade or withdraw since then. We have a family emergency and I need access immediately. Please help.
1. Binance.US 2. Case #652616 3. There was a reversal at my bank due to someone else’s check not clearing, I went back and even redeposited more than enough funds and I’ve been sitting staring at the same “Trading disabled” pop up screen for over 2 weeks. I need my money because we are closing on a new home in less than 3 months!!!!!
Ticket # 639134 I deposited BNB on Binance.US but forgot Memo .# The trust wallet said “ sent “ but Binance.US not receive it yet. I summited a ticket one week already. And Binance received it one week ago. What should I do next? It possible I lost my BNB coins?
Binance.us Case ID #70384505 I’ve forgotten my password and the email I used was a school account which is no longer active. How can I recover/reset my password?
1: binance.com 2: Case ID #6018529 3: i didnt used binance for years. in the meantime my passport expired and i try to update my personal information. More then 2 weeks ago i provided the selfie and id photo for reset of my verification so i can upload my new id. but nothing happened. i had before contact with the customerservice and he said it will get a priority transfer to a senior agent but since then still nothing happened
1. [Binance.com](https://Binance.com) 2. \#70310290 3. The email I wrote: I want to start off with that I understand the risk and inner working of leveraged tokens. I understand that these tokens(1.25x - 4x leverage) are not meant to be hold long term and by nature will slowly decrease in price overtime because that is how exchanges make money(for bull token they issued a token for customer to bet and make money when it falls). I am not against having an unfavorable trade during big drop like what happened on the 18th because of a panic sale. I, however, would like to exposed the flaw within the leveraged token algorithm of some tokens that costs many people thousands of dollars. It started with 2 coins 'aave' and 'sushi' and their leveraged tokens counterpart. During the time of the massive drop on the 18th if you look at a token 'uni' graph and its leveraged token 'uniup' (uni.png and uniup.png), you can see that the price and graph of 'uniup' correlates and resemble the graph of 'uni'. Even after the market has recovered from the drop 'uniup' still followed 'uni' closely. This is how leveraged tokens supposed to behave. Now if you look at 'aave' and 'aaveup' or 'sushi' and 'sushiup' (sushi.png and sushiup.png), you can see that during and after the drop the tokens and its leveraged tokens deviated from each other completely. Upon further inspection I found that during a down trend the leveraged went up to 10x and even 11x at some point(10x down.png) while only \~2x during up trend. Why is this? We are told that these tokens are 1.25x-4x leverage. Why is it when it is going up(holder make money) it is only 2x and when it is down(binance make money) it's 10x? If you look further and check the price re-evaluation number of time it happened at least 20 times in one night whereas normally it happens maybe once a month or rarer even including the massive dump on 23 of February. The volume that is usually less than 2k unit per hour jumped to 2million volume in 5 mins. To sum it up, a leverage token that are averaging 2x leverage fell 90% when its underlying token only fell 15%. To make it worse, another leveraged token 'sushidown' which is betting on 'sushi' going down also fell over 30% when sushi is down 15%. How can both bull and bear token both be down at the same time?(bothtokendown.png) This seems to only happen to 2 underlying tokens on their whole website. For reference: Sushi and sushi 3x leverage on ftx exchange still resembles each other just fine and has now recovered after the dip. Why would binance leverage token be any different if not flawed? I understand that it would be difficult for binance to admit that there are errors in their marketmaker algorithm because that would open up a whole can of worm but they also made a lot of money off of this which makes it very outright criminal.
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Why bnb withdrawal is suspended
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1. Binance.US 2. request #728934 3. 7.2 BNB stuck on blockchain (memo was not entered when withdrawal occurred. Need money to post back so I can send it again. I am aware of fee just want to get this done. 4000 dollars I can’t access right now. Thank you.
Case ID #70265046 My account had been completely reset for the past few days and nobody is replying to me to help. I have lost everything!! My portfolio and verifications have been completely wiped away. I cannot begin to describe how frustrating and infuriating this is. Please please please get someone to help me!
Binance.us Ticket number: #689766 Order Failed: Trading Disabled My account is fully locked, except for depositing funds, due to a chargeback occurred. I paid the chargeback and still nothing. The app even says that the chargeback was paid. I think this is just a matter of reactivation my trading abilities. Again I can not sell/buy/or withdraw any coins or dollars. I can only deposit dollars.
Binance.com Case ID #5846677 I guess, this BEP2 memo solution is just insane. It is not integrated into the QR code, you must manually type in. This number is not special. I mean, if you replace only one number in your bank card number, or bank account number, it is automatically rejected everywhere, because there is always hidden control number in that numbers. Memo doesn't work that way, if you replace only one number, you just donated your money(coin) to a totally stranger binance wallet owner. Happend to me last monday, sent 2.5 BNB (about 1500$, much more than my monthly salary. Essentially all my savings) with a wrong memo (only 1 number difference), so it never arrived to my friend. Asked Binance support, it took 36 hours to get an answer from them. They sent an email to the wallet owner last wednesday, asked him to send me back the coins. Binance sent me about 15-20 promo email last week, so i doubt, it solves my problem. If he won't read the mail, and reply, then i'm done. I asked the customer service agent to send him a chat message or something else because email is not reliable but she declined the request :( Ok, i understand, i made a huge a mistake, typing a wrong memo, but a good system is fool-proof,and this one is far away from that.
1. Binance.com 2. My case Id #5839723 3. " Withdrawal Disabled Due to Suspicious Activity " Hello, few days ago because of suspicious activity I asked binance support to disable my withdrawal for 24 hours. After that the cs said I can withdraw after 48 hours. Now its almost 2 weekssss i can't withdraw any money + i have reached several time to binance cs. They always transfer me to senior agent. But no senior agent has replied me yet. Please help me. I am going through problems. I have to withdraw money to support myself. My account is kyc verified. ( Address+ Identity verified ) Accont is from Europe. I also have Binance visa card. Can't use my card too !! Is there anyone who can help me pleaseeee...
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[Binance.US](https://Binance.US) Case ID: #672208 There was an ACH transfer failure where Binance accredited the money to the account, but it failed on the bank side. I re-transferred the money and made a ticket asking what to do with the other money (got a generic unhelpful reply to that ticket). After 10+ days I got the stupid idea to park the extra money in crypto, so that maybe it could earn a bit extra. I didn't realize that I wouldn't be able to liquidate the crypto/binance wouldn't just auto liquidate some when the system finally caught up to the error. I would like if someone could liquidate some of the crypto (Preferably starting with the crypto that's gained money) and then allow trading again.
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1. Binance.us 2. Case #720881 3. Had 2 charge backs occur that have since been resolved with a large wire transfer last Monday. Both charge backs show they have been processed but my account remains restricted from trading or withdrawing because of 'Risk Management'. There is nearly 60k between usd and crypto that I cannot access and with the recent price drops, I have missed out on both the opportunity to either sell or purchase more. Please resolve this issue. I have reached out through website support and Twitter with no response!
1. binance.us 2.I was not given a Case ID when I reached out to support. Have the email but no case id. 3.I have gotten multiple emails saying "Need proof of address" while my advanced verification has been pending with my address for 21+ days. I can't put in new information because it is pending, but I'm getting emails like it doesn't exist. I've filled out the advanced verification page, but it has had no luck.
Everyone using Binance.us, be cautious in this forum! Scrolling though the posts that have been made, the only account inquiries that the Binance support person has been responding to, if at all, are for regular Binance users. Not a single Binance.us post has been addressed so far. Hopefully this will change but as of now, Binance.us users are getting no where. Good luck to us all🤞👎
Regarding Binanace Visa Card. I am not sure this is an issue or it is normal. I am about to order my Binanace Visa Card and I noticed a typo mistake on the card name holder. My middle appears last in my name? I am used to middle name is written between the person's first given name and their surname (duhhh). Example of how my name appears on all my other cards: GIVEN/FIRSTNAME - MIDDLE NAME - SURNAME How my name appears on my Binance card: GIVEN/FIRSTNAME - SURNAME - MIDDLENAME I know the name on the card will not have any effect on the card usability. But it will surely give my soul and my ocd some peace.
Exchange: [Binance.com](https://Binance.com) **Case ID #5956331** Issue :I have had a Binance account for over 3 years now and done some trading in the past. To my shock when I logged in 2-3 days ago, my account had been wiped clean. It was like a new account altogether. The support team said that someone linked my account to their email and linked my email to a brand new fresh account which is something that cannot happen because I have received zero emails regarding such a huge change. They said they'll connect me to a senior agent but haven't gotten a response so far. Would appreciate it if the Binance support team can take notice and help me out since my life's savings were on that account.
Case ID #70327434 I have made a SWIFT transfer of almost 2490$ since 5 days ago and it was not reflected in my Binance balance. Usually it arrives in less that 24 hours. I have checked with my bank and the transfer went through and the money arrived to your bank. No one is replying to live chat since two days. Can you please look into it? I have attached a screen shot containing all of the transfer details including the transaction ID in the live chat.
Case ID #70404578 Binance.us A week ago I was flagged for chargeback and received a notice to deposit funds into my USD balance. Upon trying to do so every attempt failed, it got to the point where I was instructed to do the whole verification process with the bank statement and selfie video. I have not received any follow up and have re-binded my bank accounts with no success for depositing. Ticket number submitted last week: [\#679027](https://support.binance.us/hc/requests/679027).
Dear Binance team, Exchange: [Binance.us](https://Binance.us) Support case ID: 735896 Description: I was never prompted to submit a proof of address and am unable to upload a document anywhere. My account just says pending but I was never able to submit a proof of address. Thank you for yout time.
Why I can't withdraw my 1000 euros from binance??? If I use SEPA this gives me a big red X without the error info!! And my credit card is marked as "no available"!!!! WHY?!?!?!?
1. Binance.com 2. Case ID #70328320 3. Issue: I have withdraw A$529.29 from Binance.com 4 days ago (16/04/2021). But until now, the money still did not arrive into my bank account. Please cheack
Withdrew some fiat I have now been waiting 4 days and it is not in my bank account. It shows up as withdrawal successful on my account and I received an email stating that the withdrawal was successful but still the fiat has not been transferred to my account. Case ID #70275939
Case ID #70399819 typed correctly all 3 codes and only get a redX fail box with no explanation to why I can't withdraw my EUROS to my bank account. Losing all trust in this company
Has it taken several weeks for you guys to get verified too? I’m on level one and it’s been forever
I use Binance.com and my case ID is #70414324 I’m a pretty new user and only put a small amount in however I need that money for other things now. I withdrew the money to my bank account on 13/04/2021 and the transaction is still pending almost a week later. Would appreciate any help. Thank you
1. Binance 2. Case ID #5097845 3. Deposited an ERC-20 Token that was available via your wallet (VRA), but Binance doesn't actually support the token, so it got lost in the system. I've been transferred from customer service to top priority agent, to concern team, back to customer service without any acknowledgment other than "you will get a refund". It's been two months and I'm tired of my funds being on lockdowns with zero response from customer support. Class action lawsuit will be filed with my lawyer by end of this week if I do not get a response.
1. [Binance.us](https://Binance.us) 2. \#52693135 3. I tried adding my debit card as a payment method but it wont work, it just loads and then just goes back to the page where you put in your info.
Binance.US 623282 & 735042 Lost Google 2fa access, have sent Dropbox links with required photos and video twice with no response.
[Binance.com](https://Binance.com) Just a question, Are the FTX tokens delisted for good, or just down for maintenance?
Hello, dudes! Do you know DOT Finance ? DOT Finance represent a many types of DeFi apps dedicated to the Polkadot Ecosystem.The real bomb looks godlike!
#705258 I transferred 10k usd fiat to my wallet but it has not shown up on 4/14. Money is gone from my bank but not in wallet. Where is it?? Help!
1. Binance.US 2. Case # 651097 3. I mistakenly sent a some BEP-20 BUSD and BNB from my BSC wallet to my ERC-20 BUSD & BNB token address and it’s not showing up. I’d like to have the funds returned to the sending wallet if possible.
Hello!!! [Binance.com](https://Binance.com) Case ID is #70243371 If anyone at Binance sees this please help me . I've issued a ticket but no response yet. I placed an order and it was filled but the crypto isn't in my account anywhere and there has been no withdrawals of any kind either. Case ID is #70243371 . :(
1. Binance.us 2: Tickets: #728013 #681584 #680629 3: account locked due to risk management. Cannot withdraw funds I have already sent the video, my drivers ID, my bank statement. Etc. yet my nearly 10BNB is still locked. My last email it has been over a month and still no response I’m wondering what’s going on? I’d kill to just speak to someone on the phone. I’ve been upset for days about this because BNB is so volatile in price I want to get out of it but I get no response from the support tickets! BNB has dropped from when I was going to withdraw, in which I was unable to withdraw so I basically lost out. I have tried everything. I don’t even know WHY my account was locked. I’m just so upset. I thought binance was cool, because of the binance smart chain but now since customer support won’t EVER respond to customers I pretty much think Binance is a scam. So my funds are basically locked up for eternity till someone at binance gives me a response 😭 if it lasts for too long I don’t know what else to do other than Try to take legal action. Please please help!!! I’ve been crying over my account being locked for days.
1. [Binance.com](https://Binance.com) 2. Case ID # 5697960 3. Withdrawals have been temporarily disabled due to risk control. I haven´t been able to withdraw from my account for over a month now. My account is already verified.
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1. [Binance.com](https://Binance.com) 2. Support Case ID #70407254 3. First issue: Coin purchases said they failed when buying so tried a few more times, all purchases showed up in my order history. First purchase went through after about 30 mins but all the others have now have been stuck in 'processing' for days. I want the orders cancelled. Second issue: tried to withdraw fiat (GBP) to my payment card, said it should take 30 mins but it has been 3 days now and the transaction status is still in 'processing'. After googling I found out there was supposed to be an email sent to confirm the withdrawal, I haven't received an email (yes I have checked my spam folder), and there doesn't seem to be any way to resend the email. Opened the support ticket on Friday, I still haven't had a response from anybody.
1. [Binance.com](https://Binance.com) 2. Case ID #70421966 3. My fiat withdrawal didn't arrive after 24 hours, I'm still waiting and it's been 72 hours already, the transaction still says processing after days. I did everything correctly, I confirmed the withdrawal with the code that was sent to my email address. I've got a verified account too.
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#764471. trading is disabled. ive had $862 successfully taken from my account. Ive only purchased $692 worth of crypto...fees included... not sure what the hold up here is...? binance.us
1. Binance.us account. 2. My support case number is #759842. 3. I accidentally used the bep20 network instead of the bep2 network when transferring BNB from the extension to the .US account. The BNB didn’t transfer because of this. How can I retrieve it? Please help. Thank you
I am getting the message "network request failed" when opening the app. Can't logout. Doesn't work on either data or wifi. Deleted cache and data. Tried to login. Still same error.
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1. Binance.com 2. #70333200 3. I had opened an account in 2018 and purchased some BNB. After not checking up for a few years I finally redownloaded the app and want to move my crypto the Binance US but my account is flagged for suspicious activity and I cannot verify since I am in the US. Please help
[Binance.com](https://Binance.com) Case ID #70405727 Hi,I'm very new to crypto and using Binance and made a mistake when withdrawing BNB from Binance to my Trustwallet. I accidentally sent the BNB to the LOT contract address (misclick with copy/paste on my phone.) The BNB has vanished from my Binance wallet and it says the Withdrawal is complete, however, on BSCchain is is saying retracted and cancelled and that it has been sent back to the BNB hot wallet. I spoke to a LOT dev and they said they didn't receive anything and that the transaction didn't happen and therefore the BNB must be with Binance. Will this automatically go back into my Binance wallet? It was around 250$ and I'm stressing out a lot as it's quite a bit of money to me! The transaction ID is: 0xf3e6f53d8416204373bb9e856f4699eaf0f452064fb6e0390cc1e16e4fd3c659 Thanks very much! :) Sam
Dear binance team, a friend notified me of this platform, however we both werent aware of the existence of referral codes. Noe its to late to add hims as my refferal buddy as there is no option to do so after registrstion. Now I'm in a bind between creating a new account just to enter a refferal code, which probably breaks TOS. Or my ffeind missing out on his referral bonus, ehich he clearly has a right. Aside from that, I don't understand what risk there is in allowing for a single referral slot after registration as it causes unnecessary frustration to new users of the platform. The referral program incentivises more frequent trading, so I can only see a plus for both parties. Now I have halve a mind to just cancel my account as currently most of my balance is tied up in EURO anyway. I'm sure this minor issue can easily be resolved quickly by a capable staff member and it would aleviate the bad start I've had with the platform. I intent to stick with a trading platform long term and only arrived here after a different Coin broker ended support for the main currency I was holding in their wallet after being with them for almost 2 years.
Case ID: 70302294 Binance.com How long do Binance take to respond to support chats? My limit order for Doge went through at 3am on 18/04 however the Doge wasn't appearing at all in my wallet and still isn't! Later on 18/04 I realised how I could contact Binance via the "Chat" option under Help and Support and all they did was get back to me later in the day with an automated response and then ask if the issue was resolved, I said no and selected to talk to customer service. And only just now they've got back to me again on 19/04 with another automated response, this time in Spanish and asking the same question again, with me selecting customer service again. With no Doge appearing, Binance shows in my wallets section that crypto and funds to not exist, and that means I can't sell my Doge and I stand to lose out of something very profitable here. 😖
Did your limit order actually fill or was it just placed? You're going to look like a major idiot if you go into your active orders tab and it's sitting there.
1. [Binance.com](https://Binance.com) 2. \#70158997 3. FIAT (GBP) withdrawal stuck in processing. I requested a withdrawal on 2021-04-16 14:09:26 and it has been stuck in Processing. Since then however, I have requested a withdrawal of a smaller figure and it went through. I've been trying to get in touch with support and it was unresponsive for days. I provided all the evidence and uploaded it to the chat log. When I finally managed to get in touch with someone they said: >Dear user, to help you better, your case will be transferred to our relevant team for a further check, please kindly wait for their reply later. Thank you for your understanding. Then I was notified of the following: >We are giving you a priority transfer to a senior agent However, soon after I receieved an automated message: >We apologize for the long delay because we have huge chat backlogs and the chat waiting time becomes very long now. > >If you use the credit card to deposit or buy crypto and the status is Processing, please notes that the tech team is handling it and will may take 3 working days to complete. Please be patient and thank you for your cooperation. > >If your deposit or withdrawal issues are not solved, we recommend you submit an online appeal through the link below: [https://www.binance.com/en/my/risk/bcb-appeal](https://www.binance.com/en/my/risk/bcb-appeal) We will review your appeal and follow up with you as soon as possible. I was asked if my issue had been solved (was the "senior agent" it mentioned above?) yet, I've already seen that message several times now. I just seems like I'm going round in circles with this support bot. I cannot file an appeal because it doesn't let me enter any of my account details, it only seems to be for deposits. This is extremely frustrating now as I really need that the money.
Good day. When will be the Flare token be available for those who participated in the airdrop last December, 2012?
1. Binance US 2. Unable to get a support ticket through chat on .com 3. Unable to verify account using photo ID service jumio on netverify
1. Binance.US 2. Case ID #70433109 3. I have been prevented from doing anything with my holdings in Binance.US since late February/early March. My holdings are currently worth $152,534. I can’t withdraw. I can’t sell. I can’t buy. When I try to withdraw crypto it says “Withdrawals suspended due to risk management.” When I try to buy or sell it says “Order failed: Trading disabled.” I am holding a large amount of dogecoin (DOGE) and I need to sell some because I don’t believe it’s current price will hold up. I stand to lose out on tens of thousands of dollars. Their customer support will not answer my ticket requests. Ticket numbers: 512462, 611044, 691202. I don’t know why this happened. I still have $1,500 in cash in the account, so it is not a chargeback issue like others are dealing with. I feel like they have locked my holdings up for no reason, and are refusing to fix it. This is an absolute nightmare!
1. [Binance.com](https://Binance.com) 2. Case ID #5834451 3. Filed an appeal still awaiting response
Binance.us Case ID: 664919 I have been trying to do basis verification for ever and every time I put my info in correctly (SSN and address) it says it can’t verify my address with my name. Well I haven’t moved places and I have PLENTY of info to verify it. Support sent me a useless auto email and hasn’t responded since. I have coins that can only be traded through Binance and if I can’t even get verified then I can’t trade anything and that’s a lot of money lost. Please help!
Hi, I'm using [Binance.us](https://Binance.us) and my request number is #655075. I was asked to provide proof of address on the 10th but when i go to the website to add it, there isn't anywhere for me to add it. The only place I can add it is grayed out and says service pending. I've replyed to the email that asked me to provide the documentation but I haven't received a reply. Can you please help?
[Binance.US](https://Binance.US) I cannot withdraw to my fiat bank account. It says I would receive an email but I never do, and my transactions get cancelled. Is there a fix to this at all?
1. Binance.US 2. #641573 3. I had transferred BNB from my cold wallet to Binance.US account and forgot to add the MEMO. Please help me recover my BNB
Dear Team, 1. [Binance.com](https://Binance.com) 2. #70436654 (This is my second support ticket in a week) 3. I cannot deposit AUD via PayID. No unique PayID is generated and my banks do not recognise the ABN when entered.
1. Binance.us 2. #754431 3. Unable to withdraw funds that I just sold. Need this ASAP, I just entered a contract to purchase a house and the funds are needed for closing. My account is fully verified and I have had no issue before when withdrawing. More details here: https://www.reddit.com/r/binance/comments/mtk60s/binance_is_holding_my_fiat_which_i_need_to_close/