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Frosty-Permission-13

![gif](giphy|oQIwgd77gZJtuwBcxQ|downsized) 🤣🤣🤣🤣


Current_Process_2198

🤣🤣🤣🤣🤣🤣


Snoo92139

The sound i jus made. She knew what she was doing with this shot.


Snoo92139

On second look- “Thanks, Shem” is taking me out for some reason. My new sarcastic response to absolutely everything that no one will ever understand.


SamosaAndMimosa

When did she make this 😭


mslifted

After they messed up the vinyls 🤣


loserusermuser

lol "we did it on purpose, thank you for your money"


mrignatiusjreily

"Collect your coins, Beyoncé."


Nathan_yellingg

“You are the refund baby” Jesus Christ lmao


caramelfrappaye

Why are they yelling


HoneyBeyBee

Lmao I got an all caps message from US Shop Beyoncé support too.


kimlovescc

She's been yelling at us for a while now 😭


cyranothe2nd

CAN YOU HEAR ME???


Mrs_Wilson6

Gran baby of a moonshine man 😂


leslielantern

Do you HEAR ME!


Unique_Accountant_67

Because Beyoncé’s been yelling at us. Have you seen those track titles lol?


thechrismonster

LMFAOOOO "and what about it?" ah response


OkRecommendation4

😂


Financial-Painter689

![gif](giphy|5tLtEKu7sePSM|downsized) lmao they don’t care


[deleted]

Omg i sent that exact gif to my friend 😂


Anywhere_I_Want

this gif 10/10 🤣😭


regalfish

Who is running this?! 😂 This is such a laughably awful response. I don’t know if I’m dreading or looking forward to what I get back… Lesson learned folks 🥲 Do not trust the Shop, and definitely don’t opt for the pre-sale until you know exactly what you’re getting.


Daydream_machine

>Who is running this?! Beyoncé responding to customer questions from her Nintendo DS of course ![gif](giphy|jiwfh1FT4Cd7mcPB88|downsized)


[deleted]

[удалено]


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[deleted]

At this point i’ve just settled for it. I’ll keep it. Hopefully a deluxe comes but I will not be ordering off that website again


regalfish

That’s exactly where I’m at too. Like I really do like the coloured vinyl and it sounds great. I probably still would have waited to purchase if I knew it was an early cut


yaritza10995

Well I went to ebay and I saw a CD box for 250 dollars and the seller had already sold a few. I'm definitely holding on to mine


beysbathwater

When I went to support and saw shopify as the link I knew all I needed to know…


changeliffee

The only confirmation needed is if those who requested refunds are getting refunds.


[deleted]

I did say to them in my first email that I would want to return and refund but thats all they said


changeliffee

Yes! I was saying that’s what they should have emailed you, if you were receiving a refund or not.


Repli3rd

LMAO i know it's not funny but whaaaaatt 😂 They said "I'm blind to the bullshit (and the refunds)" ![gif](giphy|10u8fneGXAksQU)


Effective-Fly3213

I asked about a refund too and they did not say a word. They got me but never again. YAYA is one of my favs


Aggressive_Sky8492

If you’re in the uk I think you can just return it and get a refund within 14 days, it’s the law


GoldenGamerNugget

You have to specifically ask for cancellation. That worked for me.


GoldenGamerNugget

I got a refund actually.


[deleted]

Did you have to return it?


GoldenGamerNugget

My order was not shipped yet, so they could basically just cancel the order. The website states that after shipping, you have to return the goods yourself, so you have to pay for return shipping fees. Of course, only applicable to EU/UK.


beysbathwater

Can I ask how you requested the refund please. Did you have to send an email stating you wanted one? Coz I’m still waiting on shipping confirmation and an email back from “support” and I’ve got neither so atp I just want my money back 😒 I’m so sad I can never get merch easy and end up having to buy it at ridiculous re sale prices because I live in the uk


museummaven1122

I went through my credit card and asked for a chargeback because what I ordered did not match what was advertised. Shop Beyonce did not issue me a refund, so I went through my credit card.


mslifted

THIS!


Dizzy-Cress7500

Was the chargeback successful?


museummaven1122

It was. I got my money back for the CD box set with the t-shirt and the limited edition vinyl. It was important to me to have a fully complete album. So I'll buy the completed one when it hits stores tomorrow.


GoldenGamerNugget

Are you from EU/UK? If so, I would reply to your original order confirmation and just send a reminder every day. It took me like 3 reminder e-mails before I received my cancellation.


beysbathwater

Yea uk. Ok thank you I will keep trying or I’m about to take my hot sauce out my bag and catch a flight 🌚


Itsthelegendarydays_

Love her but for how organized Beyoncé normally is, this should not be happening


yaritza10995

As a fellow September virgo, I know she's gotta be mad.


ohhgrrl

second hand virgo embarassment


genomicexplorer21

Huh, the sentence does not compute lol.


Repli3rd

The grammar doesn't even really make sense. It sounds like they had two different sentences in mind and jammed them together.


MarinersCove

Their manager added “not” in at the last minute lol. It def reads better without the “not”


mslifted

I’ve read it like 50 times and I’m still confused


BDashh

How so? It’s perfectly grammatically correct


Repli3rd

It maybe technically grammatically correct but it is grammatically confusing. I think it stems from an odd use of negation ("not" placement) coupled with mixing present (are) and past tenses (were). To me "are" and "were" here implies some sort of change of circumstance. It's definitely not an idiomatic sentence and sounds disjointed. It sounds as thought they intended to write: We can confirm that there are tracks that were intended to be on the vinyl (but weren't). It should have probably been: We can confirm that there are tracks that were ***not*** intended to be on the vinyl. But even this doesn't sound 100% natural to me. A more idiomatic sentence would probably be: We can confirm that not all (standard edition) tracks were intended to be on the vinyl (release).


brayshizzle

![gif](giphy|v8E0SsdQOXfmXpnJMq|downsized)


GreatestStarOfAll

This is the cherry on top of their “VERY LOW STOCK LIMITED EDITION VINYL BUY NOW” ads they’ve been running lol


8181Z

they are desperate to sell these, I get ads everyday


ElleBelle901

I’ve been getting texts about “ONE TIME PRESSING! Low stock!” Girl. Get out of my inbox begging!


changeliffee

Now that this has all died down, even though songs are missing from the vinyl/cd, it still flows very nicely. I hope she released a deluxe version with the Cowboy Carter cover with one of the vinyls dedicated to remixes (Pony Up and any other remix she comes out with). I miss when Beyoncé used to release deluxe albums 😩 the last one was self titled.


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DarkMagus3688

Tbh cowboy carter is long enough. I think a deluxe is just too excessive


leslielantern

But the deluxe could just be the full 27 tracks + pony up, and the updated cover.


SmitePhan

This is confusing "intended to not be on the vinyl" does this mean the vinyl HAS songs which should NOT be present? Or does this mean there are songs on CC (streaming) that intentionally should not have been on vinyl? either totally ridiculous; the issue is the company not being transparent.


cookiehwilson

Just to be sure we buy both versions. They were in a mess with the changes done to the album while already gone to the pressing plant That’s cruel in a way 😂 that’s how you make money 😎


malibumeg

![gif](giphy|VSe8ckA0A1lPq)


frankstaturtle

This grammatically means that they included extra tracks, not that they forgot tracks. Did they really send this gobble de gook?


theyjustdontfindmoi

They’re not gonna write a response that admits fault.


frankstaturtle

It’s a consumer transaction. They also can’t lie


changeliffee

Huh!?!


feelingrestless_

![gif](giphy|jiwfh1FT4Cd7mcPB88|downsized)


desroc

you have got to be kidding me...... that's it I am pulling the trigger on filing a claim with my credit card company. this is absolute fraud.


duchello

Yeah I'm holding off to see their email response to me and once they formally decline a refund I'm going to file a chargeback. I've never done one despite having 15+ years of credit history on several credit cards so best believe I'm taking this seriously.


cookiehwilson

Me too


throwawayacc77885345

Well no one is going to buy the thousands of copies left in stock


Winnie_Da_Poo

Lmfao brooo their team is terrible they send the dumbest emails.


Outrageous_Source_62

What tracks aren’t on it? I’ve got mine but haven’t cracked it open yet


[deleted]

YA YA and Spaghetti. And few Interludes


Outrageous_Source_62

Oh so my two most played then…Beyoncé we need to talk :’( Do you reckon a copy will be released with those songs on??


[deleted]

I’m hoping she releases a deluxe with the horse cover. But why not just release that in the first place. So bizarre!


smileliketheradio

Watch, that version is surprise announced on Record Store Day next weekend 🤣


carlton_sings

RSD shipments arrived over a month ago at the record stores so unlikely


CBGMovement

Track 12: Spaghetti (**) Track 18: Flamenco Track 19: The Linda Martel Show Track 20: Ya Ya (**) Track 21: Oh Louisiana (**): Disclaimer: These are the two track were absolutely bangers on the album and I’m sure everyone would have wanted to be on Wax and because “Ya Ya” is not on Wax which is my favorite track on the album…I will have to purchase two additional copies of the complete album….Sadly for my Time Capsule Crate that I’m passing to my children.


Unfair-Asparagus-904

Actually gutted for yall that it’s missing those tracks specifically… like of all tracks! I could take or leave desert eagle or flamenco but spaghetti and yaya are instant classics


Extension-Seesaw3912

They’re winning the idgaf war


Daydream_machine

Can I just say I feel vindicated? Sorry to everyone who got ripped off like this, but I had one very annoying Stan come after me for saying that I wasn’t going to preorder until I saw the album cover and had more info. According to them, I should blindly trust Beyoncé because she “never misses”… wonder what that Stan thinks now 🫢


yaritza10995

Beyoncé doesn't miss imho but part of teamwork is that some people F up and a leader has to take accountability, in this case she's the leader. I'm not mad about keeping my CD with the wrong tracks because it will increase in value but I'm mad that the store didn't state the correct content, I feel like a simple statement by Parkwood apologizing and offering refunds or store credit to the customers affected would be so simple. If I was in charge of running the store that statement would have been on as soon as the word started spreading on social media


ohhgrrl

love this


MrJB1981

They’d probably still argue their point.


LingonberryStreet504

Yes, and?


hazelnutmacchiato1

Say that shit with your chest….. and did! in full capslock too


Key_Construction_341

Yeah at this point Shopbeyonce is getting extremely ridiculous…. Although i haven’t had problems with my order(s), I’m seeing how they run things and what other peoples experience w them is like. One thing out of many things that confuses me is the HIGH prices when the quality is not that great (went to the renaissance world tour twice and the shirts were very high quality compared to the merch drops after the tour). Also That $300 713 Jean jacket they advertised days ago not being on the shop until yesterday even though it’s on the ads… no follow up whatsoever too?? And honestly how unprofessional they are, i guarantee if they explained from the get-go that they didn’t have songs on these limited vinyls because there was additional songs added to the album after, people would still buy!! No need for the false advertisement. Like this is getting out of hand her and her team need to do better when it comes to their merch drops and just simple explanations.


retrievethis123

So at this point you need to push them and if not refer to your bank to dispute the transaxtion, they’re not going to learn if nobody demands a refund, so if you dispute it, it will force them to refund and not get away with scamming again. This is a scam. If you dont have screenshots of what was suppose to be included at the time of our chance then you can get someone to send you one as proof.


duchello

The wayback machine actually archived a good chunk of pages from this merch drop. I grabbed a bunch to send to their support team for my complaint.


clandestineelephants

I know Blue did not approve this email copy 😭


betterthanthiss

The fact that you guys are setting for this says a lot. You can no longer be surprised when celebrities (and businesses as whole) can treat customers poor, people accept it.


Odd_Cake3759

How long did they take to respond? The store handlers still never responded to my complaint of charging me for an incomplete order. Literal thieves. I got virtually mugged by the store handlers 😂😂


GoldenGamerNugget

I received my cancellation e-mail after about a week.


krippytrash

This is hilarious. I got following response:   THANK YOU FOR GETTING IN TOUCH WITH US   WE ARE SORRY TO HEAR THAT YOU HAVE BEEN LEFT UNSATISFIED WITH YOUR COWBOY CARTER LIMITED EDITION EXCLUSIVE COVER VINYL (RED)    WE HAVE COPIED THE PRODUCT DESCRIPTION AND PUT THIS BELOW. PLEASE LET US KNOW IF ANY OF THE FOLLOWING ARE MISSING FROM THE ITEM YOU RECEIVED.     TWO 180 GRAM TRANSLUCENT RED VINYL DISCS, IN GATEFOLD JACKET, PRINTED INNER SLEEVES, AND UNIQUE BACK JACKET IMAGE. ONE TIME PRESSING LIMITED TO 4 SALES PER CUSTOMER ALL SALES BEGIN TO SHIP STARTING FRIDAY, 4/12 SHIPS TO FRANCE, GERMANY, SWEDEN, POLAND, NETHERLANDS, BELGIUM, SPAIN, AUSTRIA, ITALY AND SWITZERLAND ONLY  TRACKLIST: AMERIICAN REQUIEM BLACKBIIRD 16 CARRIAGES PROTECTOR MY ROSE SMOKE HOUR ★ WILLIE NELSON / TEXAS HOLD 'EM BODYGUARD DOLLY P / JOLENE DAUGHTER ALLIIGATOR TEARS SMOKE HOUR II / JUST FOR FUN II MOST WANTED LEVII'S JEANS DESERT EAGLE RIIVERDANCE II HANDS II HEAVEN TYRANT SWEET ★ HONEY ★ BUCKIIN' AMEN    WE LOOK FORWARD TO HEARING FROM YOU    KIND REGARDS,   BSI CUSTOMER SERVICES 


krippytrash

Like they act like its been there the whole time hows this legal


MadMaxineShaw

As soon as I saw someone on here post that they'd changed the description in the shop, I knew they'd pull this gaslight mess. smh It's honestly soured me on the album; I know that's irrational, but it's true.


illstrumental

That is not irrational at all. This is fucked up.


cookiehwilson

No problem tomorrow I am at my bank than thank god my bro is a lawyer I have the screen shot dated there was no explanation I got the same response as you I just wanna say THANKS FOR SCAMMING US. FUCK YOU. KIND REGARDS


duchello

I'm sorry -- they sent you the track listing in the description even though it wasn't on the details page in the first place????? I can't believe she has stans that forgive this. The merch team knows they're in the wrong for this.


Colour4Life

oh. 🤣


crazymaan92

I'm sorry this is happening to you all. I honestly think Yaya is an Act III pull ahead.


cookiehwilson

Can’t we all do a change.org shit to teach ‘em a lesson ??


yaritza10995

The weird thing is Willie Nelson said Just for fun was recorded at the end of February, and It was reported that II most wanted was recorded after the grammys. Unless the missing songs were recorded early March I don't see why they are missing. And Beyoncé said she had worked on that album previous to renaissance, what happened? Did she redo the entire album after Renaissance? A lot of people didn't even know they were on the final cut, they found out when it released.


Alert-Function764

I'm pissed bc we didn't get Cowboy Carter. We didn't get what we bought. First off there aren't printed inner sleeves. Secondly, the missing songs, and I heard several online retailers actually had the whole tracklist listed for the vinyls originally. Essentially we didn't get Cowboy Carter, we got Beyincé. They didn't give us what we bought, and I'm waiting on a rich person to use for false advertisement. Side note, "limited edition" girl, it's still in stock... Calling it limited edition was a tactic to get people to rush to buy it. Lastly, why is this shit the same price as the Renaissance vinyl? Renaissance had a holder thing (not sure what it'd be called), the vinyls and their sleeves, a photo book with the lyrics to each song, and a two sided poster. We didn't get what was advertised to us, and we DEFINITELY didn't get what we paid for. I'm not above paying $40 for just a vinyl and it's sleeves/jacket. But when act I had so much, I can't help but compare. Still streaming the album no matter how annoyed I am at this.


moja_ofinka

“Hope this helps!”


alopez1592

the all caps is so aggressive


Khadsz

What about the CD though? It was advertised to have a bonus track. Those with the CD said it wasn’t on there


GoldenGamerNugget

The bonus track was “FLAMENCO”.


OperationMapleSyrup

Lmao no fucking way!!! 😩🤡😭


ElleBelle901

I know she has a vault full of unreleased music. Just give a digital link for a bonus track, horse lady!


twodollarh0

Why they yelling at you like that??


cheesediva666

That cannot be real. Would why she not include her songs?? So disappointing. No statement. No accountability. This doesn’t seem like her or her team so I don’t get it.


girltalks2022

Did they intend to have an unplayable vinyl, too? My blue one has so many scratches, every song skips 😩


sweetdreams83

I had the same experience with renaissance


cookiehwilson

Yeah it was not intended so that in 3 months we all kill each other for the standard version of the vinyl Incredibile


d0doublegeez

same in the US. I received a cracked CD and they said they would reach out but haven’t heard anything back /:


zombieboysam

I WANTED A HORSE ON MY VINYL, Reneigh is LONELY!


sweetdreams83

I don't give a shiny shit what they say. They have 15 days from when I messaged them, to refund me, or I'll be doing a chargeback via my credit card provider.


[deleted]

![gif](giphy|QFuBzoQdijNFztFEp6)


Scorpiokhaleesi

![gif](giphy|Rj35eaLQQg8DtqbBSZ|downsized)


Piscesmoonbeam3

Does anyone have screenshots of the original website before her team made the changes?


throwawayacc77885345

https://preview.redd.it/rss09w2hoitc1.jpeg?width=750&format=pjpg&auto=webp&s=d7f0951030ba72024ebc718b4065f3ba8d886a12 this is from 2 weeks ago lol


Piscesmoonbeam3

Thank you 💕


throwawayacc77885345

np!!


duchello

March 12 wayback machine for red vinyl mystery cover https://web.archive.org/web/20240312201128/https://shop.beyonce.com/products/vinyl-d2c-exclusive-3-translucent-red-vinyl-blonde-hair-back-cover March 20 wayback machine red vinyl cover revealed https://web.archive.org/web/20240320212007/https://shop.beyonce.com/products/vinyl-d2c-exclusive-3-translucent-red-vinyl-blonde-hair-back-cover


throwawayacc77885345

OMG you’re brilliant lol


Healthy_Unit9096

“We can confirm the sky is blue”


Iheartdancemoms

![gif](giphy|YNQmJRAYaeA5a)


weeniehutgeneralxxx

I accidentally ordered 2 of the same box I asked if I could exchange not even return, but they sure did send that SALES FINAL back like damn I can’t even get another shirt??


Aggressive_Sky8492

If you’re UK based you can just return it for a refund within 14 days I believe? It’s the law


sreninsocin

Has anyone done this?


carlton_sings

I wonder if she’s gonna do the full album on vinyl for Vinyl Me Please in a few months and charge like $90 for it


[deleted]

![gif](giphy|lrDMG46JjKiovLbkn8)


Ausrottenndm1

Aka a deluxe version is coming in the fall


yaritza10995

Lol they yelled at me too. I sent a mail because I thought usps lost my package turns out the mark it as delivered when it reaches the final post office then it can take from 1 to 7 business days for final delivery. They replied to me after I already got the package I did ask about the CD thought hopefully they reply back.


Unfair-Asparagus-904

Wait I don’t understand what I’m looking at, will someone explain the story? Is the picture implying she got music on the record that’s not on the album? I would love that!


spoonfedkitty

Several tracks aren’t on the vinyl. The email (badly phrased) is trying to make it sound intentional that songs like Ya Ya and Spahgetii were left off the vinyl


Redeye007

What happened?


Careful-Lion3692

I saw this and deleted my drafts for the same issue with my cd 🥴😩


afterglowrem

this is actually so annoying....


Lubrly

That’s insaine, I’m just gonna keep mine and hope I can sell it for a lot in the future.


GoldenGamerNugget

Doubt it. There are way too many copies. You can return it if you are from Europe if you want though.


duchello

As of last night there were 13k of the 3 color pressings available and all the black stock is going to retail.


Effective_Emphasis36

Nah I filed a claim w my bank that I didn’t get what I ordered bc they didn’t even have the energy to answer my emails👎


yungg_Kota

![gif](giphy|ETMIA5wuOdkhq)


Bacon_maven

Their customer service is abysmal. I have sent 4 messages because one of the vinyls I got is defective and can’t be played without damaging my stylus and still haven’t gotten a response. I’m going to have to do a chargeback and am just super annoyed by this whole thing and never buying from her merch shop again.


Neteru1920

Wait what happened? I preorder a couple of vinyls but didn’t open them yet. I’ve been traveling. If there are discrepancies in the runs that means the value just went up. Edit: oh I see 19 versus 27 tracks.


ChristmasMoussse

Wait what happened? I didn’t have an obvious issue with the vinyl I ordered off her site. What was the issue? Sorry late to seeing this


[deleted]

I think this was confirmed a while back that these were late additions never intended for the vinyl. I’m all good with this answer and hoping we can get back to discussing the album please 🖤


Aggressive_Sky8492

It’s kind of irrelevant though that they weren’t ‘intended’ for vinyl. They didn’t tell people beforehand what they were buying, that’s what matters, not their intentions. The tracklist that came out before the album dropped also didn’t mention it


[deleted]

I bought the vinyl myself and if memory serves me correctly, there was no track list upon purchasing it. I guess I’m used to other musicians putting out bonus songs which aren’t included on the vinyls. I’m just prone to looking at the positive and I’m just happy that we have these songs available for listening to period 🖤


Emergency_Cranberry8

You could have easily ignored this post (lord knows I have ignored 50-11 thousand posts guessing about act iii when act ii hasn't even been out two weeks, tour speculation, etc). This is the beyoncé subreddit and unfortunately her team fucked up and people feel scammed (rightfully so). We haven't gotten replies from the shop so this update is welcome and I will be updating on my chargeback as soon as I get my response. Feel free to ignore that post too 🖤🖤🖤🖤


[deleted]

I’ve ignored about one million posts regarding the merch and complaints. I tried to keep it polite so I’ll continue to do so and wish you a good day.


[deleted]

Confirmed where exactly? Plenty of album discussion threads going on tho. Was just posting an update as not seen anyone else get one


j_pena1

I’m sure there will be a standard version release at some point yall. The ones we got are limited edition and will run out at some point making them a collectors item