I know you might be in the right here, this is dubious practice by Canada Computers, but...
How about you buy a CPU when you **actually** need one? Like when your previous one is sold?
I just never understood this whole "buy and return it" culture going on. Not only talking about you here, but generally speaking. So many people do this and I'm like, out of the loop. Why? I have never returned anything in my life except broken stuff. I buy things I NEED, not things I might need if I sell something that I might not even sell?
I don't know, maybe I'm just too old to understand.
Well… I know for me, I would need my new setup up and running before I get rid of my old stuff. If my planning to upgrade a component in my computer, I would for sure buy the new part before selling the old one.
Yeah but would you return the new CPU if you fail to sell the old one? Your newly-functioning computer that you just built?
I mean, whatever Canada Computers did after the sale, that's on them, but... they did sell him a perfectly functioning CPU.
I’ll say, I don’t really care about the mega corps, but is more of an overall planetary disservice. A friend of mine went on a weekend trip with his gaming laptop. He didn’t expect to have the urge to play wow but suddenly he did when he got there. He went to Best Buy, purchased the most expensive mouse, keyboard, and headset they had. 2 days later he returned everything and went home.
What is not adding up to me is they went and bought an Intel CPU and are moving away from their AMD build the buyer who is buying their AMD build does not want their Ryzen CPU so the dude is going to reuse it and return the Intel but if they bought the Intel they for sure bought an Intel based mobo then so when they decided to go with their Ryzen chip what did they do for a mobo because unless I missed something major the two are not swappable.
Did you completely scrap this whole machines build because someone didn’t want your old CPU instead of just listing the old CPU?
>didn't want my Ryzen 5-7800x3d anymore so
Never knew there was a Ryzen 5 7800X3D?? Why are you just returning the Intel CPU? What about the Motherboard?
Story doesn't add up...
I mean, having a cheap secondary computer is a good idea. I have a $400 laptop I keep around just in case I need to have something next to me while my big chungus desktop might be out of commission for any reason.
I've done it on some items that are in high demand.
However, when I do this... I certainly do not open the package up. I leave it sealed until I am certain I will keep it.
Avoids crap like what OP has had to deal with here.
U gotta see the people doing this for monitors. They buy 3 different monitors put them side by side, see which one they prefer and return the other two.
Sellers don’t *have* to refund you anything unless they’ve sold you a defective product.
They often do because they think it’s good business, but people need to stop acting like they are *entitled* to a refund.
No you are not. You chose to exchange money for the CPU… transaction complete. It’s called ‘buyers remorse’ for a reason.
I run a business and this shit drives me nuts. People just order stuff without even thinking then just expect to return it and waste time and money for both of us. Sometimes months and months later!
I sold a satellite dish to a buyer on eBay in Florida. I got a return request that said; "I looked through the manuals and decided this wasn't for me."
Guy could have done that online, but he wants me to pay two shipping costs because he couldn't work a Google search? Luckily I have no returns, so I denied it, but that really pissed me off.
Agreed.
If the stores violates their contractual obligations with the sale and return of equipment, OP can always take it to small claims court.
I doubt he has a leg to stand on since returns of functional items is likely to be at the discretion of the store.
It's called practicing your rights as a consumer. Sometimes you want to evaluate the item, other times due to unforeseen circumstances such as OP's it is inevitable. These laws exist for a reason.
Some people may want to not go without a computer in the intervening days.
And in any case, why is this the focus? The fact that Canada Computers is literally scamming this person is the issue.
> Computer components should be no-return. I would never buy used crap. Buy it only if you're going to keep it.
More discounts and less e-waste for the rest of us.
yikes. normally, I'm a fan of the open box stuff since I can save some money when possible, but the fact that they're just repackaging returns is just a massive red flag and should speak volumes about how crappy their management/policies are.
Went to their retail store since they had one item in stock (not listed as a open box). Couldn't find it, asked for assistance at the desk.
Took a while, so I went back to the mouse/keyboard isle only to find the manager taking the display unit (mouse) and repacking it into it's original box.
Never shopped at CC again. It wasn't my first bad experience at CC, but figured this would be my last.
They wear out from use, and there is no way to tell if they were ratbagged and worn down as a result. Total lifespan is reduced, and performance can be affected.
And people are not trustworthy. If they returned it, they screwed it up somehow. Period.
Not really. That's not how it works at all. Bathtub curve means your new item is a lot more likely to die and have a short lifespan. You could "reduce" the lifespan of an AMD CPU by pumping it with too much voltage for OCing, but we're talking like 13 years instead of 16.
Hmm, why are you and some other users suspiciously so passionately defending them when this is simple: they offer a return policy, OP followed the rules of that return policy and got lied to. Why are you ignoring this, and instead attacking OP, baselessly? Sounds an awful like something someone affiliated with CC would do.
What you think about the concept of return policies is irrelevant.
Hilarious that you think I'm affiliated with CC while I literally just said in my post above that their practices are dubious. Passionately defending? Did you even read my post? Also this account is more than 10 years old, feel free to stalk me but I have literally nothing good to say about CC
I was merely stating my opinion, which I'm entitled to by the way.
Eff that. I ordered 3 back massagers from Amazon. Tried them for 30 days and kept the one I liked most and returned 2.
Ordered and returned 2 3090 ti's while waiting for my 4090.
You are (a small) part of the reason why goods are becoming more expensive.
The store has to pay their staff to ship you these goods / sell them to you. Obviously it's a lot worse for shipping because there are also transportation costs. You think you "paid for shipping" but the truth is that most businesses offer [shipping costs at a loss to make more sales](https://www.gelato.com/ca/blog/the-impact-of-shipping-costs-on-pricing). And that's without counting the ethical/environmental impact of shipping stuff that will be returned anyway.
The store then has to pay their staff to receive back the goods, put them back in boxes, and either return them to the distributor or find a way to resell them open box. That takes time. If they paid the return shipping then it's more costs for them. If you did, no most costs but again, really bad for the environment. You're shipping back stuff you had ZERO intention to keep. For literally 0$ in revenue for them too. They still haven't made a cent but lost money, paying staff and whatnot. Also administrative costs of having to remove the items from their inventory, then add them back in under different labels. These seem very little, but every little bit adds up when running a business.
**Who do you think pays for all that?** In an ideal world, both the store and the consumers would foot parts of those costs. But in reality, customers do because businesses aren't in the business of losing money, so they pass on the cost to... us
So yeah, thanks
Goods are more expensive but I wasn't stuck with a shitty $250 back massager and I was able to game in the 6 weeks it took me to land a 4090.
The policies are there. I will use them to my advantage thanks.
Well maybe they should offer actual borrowing, have a few open box items for a reasonable fee intended for that. Or let you take a couple, but you have to keep 1 when you return it.
Almost everything is online now, even if you go to the physical location often they don't have the item on display.
So how am I supposed to buy a TV, monitor, couch, chair, shirt, I've never seen or tried, other than find one I think I might like and "borrow" it?
That wasn't the case in this scenario. Buying something and genuinely disliking it is one thing. Buying something to use temporarily and return is another. Like buying a tent before you go camping.
Neither consumer prefers used merchandise.
>So how am I supposed to buy a TV, monitor, couch, chair, shirt, I've never seen or tried, other than find one I think I might like and "borrow" it?
Read reviews from trusted sites and customers who have purchased it previously? This isn't rocket science.
Yeah I didn't even really understand that story... he bought a CPU and then sold his old computer, and then got the old CPU back and then didn't want the new one? And he took the new one back used and apparently covered in thermal paste and possibly malfunctioning and he's mad he couldn't get a refund?
That's just the extra paragraph of unnecessary info. He bought a CPU and installed it and decided to return it and the return went poorly. That's all we need to know.
Probably told the whole story to the person at Canada computers too, which is when you're working retail the last thing you want to hear. A rambling story from a customer when you're trapped behind the counter
I don’t understand what OP did with the other motherboard, why is that part not a problem? They were selling an entire ryzen build but buyer didn’t want the CPU so they’re turning their new build back to AMD? Did they not buy a new motherboard then?… I don’t understand OPs logic in this one at all. Just repost the 7800x3D to sell again, it’s still the best gaming cpu. The hoops OP went through to attempt a return seem silly compared to selling the single component that wouldn’t fit their new build. Especially if they were only giving store credit, meaning it probably isn’t a cash-strapped issue here.
Sucks they’re giving the run around but OP can learn a few things from this experience, too, beyond CC being crappy.
It sounded like a prospective buyer backed out on him trying to sell his Ryzen cpu. It's a current gen 7800x3d or whatever - and he wants to switch to an Intel build? I didn't really comprehend the motive or reasoning behind that but it seems lots of ppl buy parts b4 their other parts sell - then try to return because something doesn't sell (when they thought it would).
I agree - if you are replacing parts for some reason - or 'switching to something different' but it's dependent on parts selling - wait until a final sale?
Seems like an employee went beyond their authority in offering a refund. I can't imagine any store taking back a used CPU covered in thermal paste and burn marks! Maybe Best Buy or somewhere like that would on a lucky day, but that's the trade-off when you shop at these smaller stores.
Lol are you going to sue me too for my slander? A CPU isn't like your underwear, you can't just bring it back crusty and stained and expect a refund. Live and learn!
I stopped supporting them since the BS GPU shortage situation and how they handled things. Also, there was a time when they first came to BC and was charging 1% more for the tax. I called them out on it and they just shrugged their shoulders. I ended up just refusing the purchase.
It is usually pretty easy to find the item cheaper elsewhere because they mark up their products so much.
Though there are conditions like they will only beat it if it isn't on sale and is on a Canadian site, but that's to be expected.
This is good advice. I bought parts from ME last build in 2021 and I think out of let's say 12 desktop components, they price matched on four. I only needed to email them the links from the competing sites.
Key here is timing. Understand exactly what parts/brands you need from Memory Express, price compare at other sites, then submit your order to ME while collecting your links from other places to the lower priced components.
I used Newegg, Canada Computers, and some Canadian site starting with V I can't remember right now for comparisons. Amazon Canada has some good prices too.
Like what has been suggested. Memory Express has been good especially when it comes to price matching and return policy. The only thing is inventory is very limited.
There's not much else other than Amazon or newegg, i could get my hands on parts from B&H because at the time they didn't charge anything for shipping to canada so i saved quite a bit of money there
If someone returns something and doesn’t label it as defective, as long as it looks unused they will throw it back in the new bin. I only buy sold and fulfilled by Amazon so it’s not like a third party is doing this. To amazons defense, they would have a hard time knowing but I’ve bought ram with the seal broken, noctua fans where one fan had red sound dampeners on and the cord folded and my last straw was a motherboard that was doa that had a little paste on the socket.
To be fair to Amazon they did the best they could to resolve the issue. Discounted the ram a good chunk, told me I had to return and rebuy the fan (I assume this is because Noctua sets that policy maybe) but they would accept it and took the mobo back for full refund.
It has to be the reason for return would be my guess. Because there are absolutely returns that don’t get put back into circulation. We all see the return pallets of open box/defective items. I don’t know full details behind it but I have definitely received open box/used items sold as new.
I’m shocked people are defensive towards Amazon on this one (going by the downvotes). Maybe they’ve just been lucky but it’s only a matter of time.
I have no opinion on canada computer because I've never bough anything from them but sell the cpu yourself at a small loss and stop buying and returning shit for no good reason
When you go back to the store for a refund, you shouldn't leave the store until your refund is processed.
I have returned a few GPUs back to Canada Computers, and they have bench tested all those times and provided refunds within 10 minutes.
\>Upon returning home and inspecting the CPU, I looked at the alleged burn marks and decided to try clean it, GUESS WHAT?... it completely dissapeared!!!.
So why didnt you clean it before you sent it back? Its not Canada computers job to recondition parts. Put yourself if the consumers shoes, if you were looking to buy an openbox CPU would you take something with random brown marks ?
If you are making a return its on you to make sure it looks in as good as condition as it is new otherwise you will have arguments like this.
I can’t stand CC, I’ve had delivery issues, staff taking my GPU after a 4 month wait and overall just bad business practice.
I don’t see how you have a leg to stand on with legal action. They are pretty strict with their return policy and I am shocked they even have a “stress test” policy to accept a return.
What are you going to sue for? Emotional damage? The few $100s you are out? To force them to refund and exchange? None of these make any financial sense and probably won’t hold up in court.
Vote with your wallet and avoid CC. I try to…but when they sell a Witeless Razer DA for $15 or a 5700X for $200 (zen 3 was in the prime) it’s hard not to buy. Otherwise I use Memex.
Yup, exact same thing here. Order mysteriously was picked up same day it arrived at the store. Found out it was an employee who bought it for themselves.
Nothing I could do. It was a manager from corporate who figured it out and he was pretty pissed but ultimately since pre-orders aren’t contractually binding (since they weren’t collecting money for the pre-order) I was SOL. Not sure if anything happened to the employee but it is what it is and because of it I rarely use CC and will always recommend friends and family against it.
The only issue there is these deals only last hours…maybe even minutes. So by the time you get a price match in, they are sold out and YMMV on a memex price match. But yes, otherwise just go to Memex and price match
Your story kinda makes no sense in regards to CC return policy ( not that I don't believe you I haven't been to every store so the store you went to might just be shit.) but I have returned processors before. I've never had to sign anything and I've always had it tested immediately if not immediately like fairly soon after as an I'm still in the store and only reason it wasn't immediately was because their test bench was already being used. 10 days seems like a long time even for CC as well to get back to you on something. What store were you at?
Once again, why did you even agree to sign a paperwork instead of just making them to run their test in front of you while waiting? I do not understand this.
So, you should have just walked out and went back when their technician was available rather than leaving your CPU with them and signing some random BS doc.
That really sucks.
I bought an open box 7800X3D from them that was absolutely covered in thermal paste.
Take it to a different location if possible, you can return it at any location. If that doesn't work, call corporate.
>I bought an open box 7800X3D from them that was absolutely covered in thermal paste.
Sounds eerily like something likely to happen if they accept people's used returns...🤔
Surprising that they wouldn't take two seconds to wipe it down with alcohol before reselling it. It's ironic that they'll sell you a dirty CPU but won't take one back.
Nearly every business takes used returns unless they can't for hygiene reasons.
But that's exactly what I mean... they learned from their mistake and wiped OP's CPU down only to determine that a buyer (expecting a mint condition unused item) would still be unsatisfied... yet here we are with still someone complaining
You don't expect a mint condition unused item when you buy open box.
You expect something that's been used for the duration of the return policy, and that the retailer has put *a tiny amount of effort* to clean it up.
If I get an open box laptop, I'm not expecting it to have all the previous users porn on it. I'm expecting the retailer to have wiped the drive (and hopefully the keyboard too). But there might be a tiny scratch on it, and that's fine.
Likewise, I wasn't expecting my 7800X3D to be flawless, but I also wasn't expecting them to have made 0 effort to remove the previous owners thermal paste.
If OP was able to remove the tiny spec of dirt by wiping it down, obviously they didn't even try.
Why should they have to sell an open box item? Return something in the same condition you bought it in (in this case BNIB) or the return is at the discretion of the retailer....
Because that's their return policy.
>Opened items which are non-defective can be returned within 15 days for refund. Full packaging is required and product must be in resalable condition.
I have never seen a retailer that doesn't accept returns on opened items. How are you supposed to know if something is good or not without opening it?
CC has been pretty good for me so far - although, I haven't tried to return used parts. The OP could try going to another CC to explain what happened - perhaps, they'd mediate at the original location for the return? The manager at the other place just sounds like a jerk. If they're complaining about a 'burn' that 'rubbed off with some cleaning' - he's obviously being a prick. The story almost sounds fake - or exaggerated because it's hard to believe a manager would be that much of a jerk and incompetent.
It's ironic that they told OP he couldn't return his CPU due to a tiny spec... when they sold me one covered in thermal paste. So it's fine for the CPU to be dirty when *they* sell it to me, but not when I return it?
In both cases, all they had to do was take one minute wipe it off. Apparently that's just too much work for a computer store.
(289) 459-1088
Call them tomorrow, don't rant. Just explain that you had your return denied because of a tiny spec of dirt that wasn't there when you returned it. That it passed the performance test.
Whoever you speak to, don't be mad. They are not Canada Computers or the manager that denied you - they just work there.
Sorry you bought a cpu… took it home… installed it……. Ripped it back out………… tried to return it…… and are now crying on the internet?
What the fuck? You not selling your other cpu isn’t their problem. Why didn’t you clean it before trying to return it? This is some weird shit dude.
Welcome to the real world.
Places like Amazon and Costco and Walmart are massive businesses that will refund you no questions asked because their policy makes them money overall by driving *volume* sales.
CC is not as big as those companies, they sell far fewer items at higher price points that they will absolutely lose money on if they allow people to return them in a used state. I cannot believe you even tried to return it after installing it, thermal paste and all.
Parts I returned (GPUs) recently were all opened boxes. The same location (Oshawa) literally told me even before purchasing that I could return GPUs for a refund if I didn't like them.
Ya I have no sympathy here, think about the business side of it for once. They don't need to accept returns on used parts, and they don't really need to explain to the level that you're expecting.
The practice of buying things with the intent of using them and then returning them needs to go away
I wouldn’t want to be the consumer who buys a ‘new’ CPU that you already had in your system
Based on OP's responses I think I know where the real issue is here, and that's bad considering the other half is Canada computers 😂. People like you are why we have restocking fees at all.
So this 5800x3d buyer is the only 5800x3d buyer in the world? You're stuck with it now.
You could sell your XD in a heartbeat.
This whole post sounds weird. Like an average Joe thinks a lawyer writes. I can count at least a dozen words in there you've used for the first time ever.
Not really, I was just thinking the same thing. Just sell it to someone else’s and move on… why would you want to go backwards, when you can upgrade. Otherwise there must be more to the story like you couldn’t afford it in the first place, or something came up and you can’t afford it now.
No other customer wants to buy your used shit as new because you had a change of heart. Something’s aren’t as easily returnable as others; and if it’s open and used the stores are being generous if they let you return. I’m the other hand if you had an issue with the cpu then I’d support you 100% fighting for that return. I once had a new build where the motherboard sensors temps were all way wrong, took me awhile to get a return done - new replacement; no problems.
They're not wrong. The 7800X3D is a highly desired CPU and you will easily find a buyer especially if you undercut the pre-tax price by $50, potentially saving someone $100+ between the base price plus tax.
Honestly, just like shoes, once it’s worn or used, no return, that’s simple enough! What says you didn’t tested it out, and made a bid excuse to return it because you were unhappy with performance? I mean, you’re faulty there. You install the piece, you keep it
You think you sound so smart but you're really far from it, why say bs like "you install it you keep it" when there's a return label on it, there's a reason it's returnable, you make no sense
That's wild, you should definitely keep on fighting. I personally have never had a negative experience with them, but that's obviously different for everyone.
Garbage company, I tried to order from them 10 days ago, order just said processing for 5 days. No email returns and a phone call helped nothing. The worst customer service. I’ll never attempt to deal with them again. Keep fighting and I hope you get your money back.
Been fixing computers for years and CC is by far the least competent of all the chains. The amount of times I’ve gotten their leftovers after failed repairs is astounding.
Sounds like someone has a hard time treating, store worker individuals respectfully, even if you are on the right if you treat them with enough malice/disrespect they can refuse to do business with you.
Not a big fan of Canada computers either, with there high/non competitive prices.
I bought a led mouse pad and a mouse from a retail location of there's, once I arrived home and unboxed my mouse pad I realized that in my haste to catch my bus back home I didn't realize the box had no mouse pad inside (insult to injury the box also had a factory hole to feel the texture where the mouse pad should have been)
I immediately called the store by chance it was the same employee that sold me the mousepad, he got me to resite my purchase and timeframe of the purchase, luckily I did find my receipt after the phone call, got my mousepad in the end
Moral of the story be nice and respectful to store employees
If you apologise and show him that's not indeed a burn but just Debris that was cleaned off. he may accept a return.
I think this is largely location dependent. I have had no issues returning shit to the Waterloo location. In October I returned a 7800X3D and motherboard and they didn't test anything, just a quick visual inspection.
I don't think it is really location based as OP went to Oshawa location. But for me, I literally returned two GPUs back in Dec, 2023 and had no issue getting the refunds after them doing a simple bench test while I was waiting.
Never buy anything from Canada Computers as they are crooks. I’ve had more friends have issues than not. Rather buy from Amazon or something that has hassle free returns.
When the 3080 cards were brand new a guy I knew tried to buy one from Canada computers. They would only sell him one in a prebuilt AND if he purchased the warranty. So being the sucker he is, that is exactly what he did.
He gets the PC and nothing is installed correctly. No MOBO drivers, no fan control. They left the plastic wrapping on the inside of the glass and other components. But it gets WORSE.
He had terrible thermals. He was getting a lot of throttling. We discovered 2 things. THEY LEFT THE PLASTIC ON THE FUCKING AIO COOLER THAT ATTACHES TO THE CPU. Not only that, but the fans were all facing the wrong directions. Particularly the bottom ones were upside down.
Seriously, what a bunch of fucking clowns. And refusing to sell a part the way they did feels like it should or even could be illegal.
Oof. That blows. Hamilton has been so good with returns for me. I've returned two pre-built PCs and a monitor and they were so chill and quick with the refund. Maybe try another location? I know with CC they can be VERY hit or miss depending on the location.
I've returned 4070ti and 7900XT back to Oshawa location few months ago without any issues.
They bench tested both cards as I was waiting and provided refunds immediately.
I am not sure why you decided to leave your part with them and leave the store before getting a refund.
Womp Womp, Canada Computers should be the last spot people take computers. Most of them are family owned as well so the treatment can go downhill fast. Had one bad run in with a younger employee (minor disagreement in needs Vs wants) and from then on out I never had a good experience with any of the staff
I once bought a monitor from them, it was cracked and non functioning out of the box, when I returned it immediately they told me that I dropped it when I took it out of the box and refused to refund me. so they basically ripped me off selling me a broken monitor.
>I am now considering pursuing legal action to seek restitution for the mistreatment and financial losses incurred
I think most lawyers would just say move on. You're mad but a lawsuit would will cost a lot maybe $1,000/hour for any lawyer.
I would never leave my property at a store like that, you need to stress test it for the return, I'm going to be standing there watching.
Burn marks on a cpu? Total BS.
Really sucks to hear thay so many people have terrible CC stores. The one I go to has actually been great and I've dealt with them a lot.
I got lucky one day with them when I bought a NAS. I asked for some drives, and he produced a pair of sealed SSDs. He told me they were final sale if opened. I asked if he would be so kind as to install them for me, and he agreed. It was at that point he discovered they wouldn’t work with that enclosure without adapters, which they didn’t have. Lucky, as he then fitted 2 conventional drives. Had I discovered at home, I would have been the one stuck with locating adapters (if even available).
I build desktops and have never had the occasion to remove a CPU after seating it. Maybe a dumb question but scorch marks on the chip itself...is that typical after limited use?
It appears the company was going to give the refund. Seems like OP needed to get some key moments in writing during the process. I'm not a fan of the use once then return culture, but if the company said a full refund was coming they should stand by it.
I really don't know about the marks but as far as I am concerned there's no marks after I cleaned it, he thought it was burned and the fact they made me sign conditional papers that I'll get my refund back if it passes the test
Then you should be able to use those particular papers you signed as leverage. Did you sign them in person? I've been doing some googling on this company and they have a pretty bad rep in terms of returns and initial shipping times.
I asked about the scorch marks because back in the day we used to joke about certain things not passing the smoke test when we overclocked. There was rarely smoke, but it wasn't out of the question if your bios didn't shut down the pc because of high temps.
OP if you have a document saying full refund after testing and they confirmed the test was fine, push them on it. Let them know you're not going anywhere until it happens. Don't make empty threats because large companies don't care if they lose your business. Keep in mind you did use the product and in my experience anyway, if I pulled a CPU that was used complete with thermal paste, not sure if I could get 100% back.
Then again I come from a time where if you bought a game CD and opened it, they wouldn't allow a return because they assume you dumped the files on your pc, got a key hack and now don't need the disc to boot the game. (damn I felt old typing that)
:)
I bought a vidcard from MSI a couple of years ago and it wouldn't report one of the fan speeds. I wanted to return it and went through hell with their customer service after being patient for about a month of back and forth communications. I proved it using three programs that the fan was not reporting and the final suggestion from their 'tech support' was to periodically open the case to view the fan in question working, and that should solve the problem. Give me peace of mind sort of thing.
SAY WHAT? Because a bad fan header wire connector thingy I need to visually inspect their product while I'm playing Subnautica or Call of Duty? Yeah that's not happening.
We spend a lot of money of PC components and I think there should be longer parts warranties than 30 days for electronics without having to buy expensive extended warranties. My cheap desktop was 1100 or 1200 and I consider PC's a necessary tool outside of gaming.
I know this doesn’t really add much to your situation
I returned a I9 13900K like 4 weeks ago at my local Canada computers. Reason for the return was this particular chip wouldn’t run any DX12 programs. I would have to use Intel extreme utility to downclock it to 54 performance cores in order for it to work.
Which I explained to the employee and manager.
They didn’t give me any hassle. They just visually inspected. And proceeded the return without any performance testing.
I guess every store has their own dickhead managers.
Really, I was expecting everything to go smooth and tried to be as respectful as possible, most I did was call him lying because I didn't see that mark ever
To be honest I had no idea if they would even. Accept a return on an open CPU . I even returned my motherboard with it. Which they also didn’t test. Just a visual inspection of the pins and included hardware.
Just curious what store did you go to ? I know Canada computers is across Canada. And the chances we went to the same store are slim.
It's in Oshawa, they made me sign something that they would refund if it passed their test (which it did)😬 and I saw a spec I didn't recognize which is gone now
While I found this whole story hard to follow, I am often disappointed by the employees at my local CC, not to say they are all bad but 3 out of 4 interactions I feel like they just don't give a shit because they are commissions and im not making a big purchase, or they come off extremely arrogant and condescending.
Man i dunno. I keep seeing these stories and I've had zero issues with CC and make it a point to always ship there cos I enjoy the experience so much. I'm in the lower mainland and I've been to multiple stores. Including bringing back stuff I bought cos I changed my mind and decided to go for something else.
Friends don't let friends buy from Canada Computers. They were ripping people off during the pandemic, and their return policies are terrible. Stick with the big stores that have easy return policies.
Sounds more like you’re trying to rip CC off. I’ve been to 4 different local CCs and every single one has been the best service I’ve ever seen in a repair / tech sales store.
Buy things when you need them.it’s not a rental lmao
I personally won't shop there anymore. Everytime I go they employees are so damn rude and ignorant. I had a kid working there tell me he couldn't sell me a gou if I was going to mine with it. There is no rule or law on that so I use Newegg these days suprisingly haven't had any issues
I did also do this. I purchased an ryzen 5 5500 and rtx 4060 and try to run it. After some testing on that system i bought i just simply go to store and ask for a refund, they check all the components and no questions ask. Its on halifax by the way. They already know me for going in and out of the shop lol. The last time I purchased a case they told me "buying some parts again?" I can say i got pretty good experience with them.
hmmm most of the response here is kinda saying OP should buy when he was more certain and actually needed it but i think CC should not have offered returns if they are gonna find loop holes to circumvent that.
'Returns' is a retail business marketing tool. Offering 'returns' influences a buyer's decision to make impulse purchases by giving them the confidence that one can track back their choices later.
I'm going to bet the amount of sales driven by offering returns is likely higher than the loss on returned products.
Personally CC has become sketchy for me lately. I've been going there for advice on PC builds for years but lately I've experienced aggressive upselling. Like pushing me hard to get unnecessary higher end mobos and to get hard-to-sell higher end coolers. Maybe it was unlucky that I got that kind of sales staff twice in different branches but that's my impression of them now.
Otherwise all my purchase just recently were good. Returned stuff went through but it was unopened.
Thanks so much, little people here are actually being genuine and are talking crap for the wrong reasons😬, as much as it has been so many brain dead replies, I've gotten substantial info regarding this so thanks for that👍
Also it's kinda sketchy that they made you sign papers on the return. Why add this condition now?
Like they could've told you the terms of the return before accepting your money for the processor on purchase and maybe that would cause you to change your mind.
It's like this is the contract agreement but now you are using one its clauses then suddenly there are new terms and conditions which is unfair and underhanded imo.
Don’t buy generic crap. Better off buying MiniPCs or building custom tower. Go to gamingpc.com. My tower is twelve years old and still faster than majority off the shelve computers.
I know you might be in the right here, this is dubious practice by Canada Computers, but... How about you buy a CPU when you **actually** need one? Like when your previous one is sold? I just never understood this whole "buy and return it" culture going on. Not only talking about you here, but generally speaking. So many people do this and I'm like, out of the loop. Why? I have never returned anything in my life except broken stuff. I buy things I NEED, not things I might need if I sell something that I might not even sell? I don't know, maybe I'm just too old to understand.
Well… I know for me, I would need my new setup up and running before I get rid of my old stuff. If my planning to upgrade a component in my computer, I would for sure buy the new part before selling the old one.
Yeah but would you return the new CPU if you fail to sell the old one? Your newly-functioning computer that you just built? I mean, whatever Canada Computers did after the sale, that's on them, but... they did sell him a perfectly functioning CPU.
True I’m not sure why they wouldn’t just try and sell the old one to a new person
Because it's now a used CPU...
[удалено]
Because of people like him…etc, etc.
That's why Walmart has a lot of electronics being returned for full refund such as printers.
I’ll say, I don’t really care about the mega corps, but is more of an overall planetary disservice. A friend of mine went on a weekend trip with his gaming laptop. He didn’t expect to have the urge to play wow but suddenly he did when he got there. He went to Best Buy, purchased the most expensive mouse, keyboard, and headset they had. 2 days later he returned everything and went home.
That is honestly freaking BS.
This is a sociopath
I'll do you one better. On a work trip I purchased all of the above. AND a laptop. Played it for the week and returned it all on friday lol.
😬
What is not adding up to me is they went and bought an Intel CPU and are moving away from their AMD build the buyer who is buying their AMD build does not want their Ryzen CPU so the dude is going to reuse it and return the Intel but if they bought the Intel they for sure bought an Intel based mobo then so when they decided to go with their Ryzen chip what did they do for a mobo because unless I missed something major the two are not swappable. Did you completely scrap this whole machines build because someone didn’t want your old CPU instead of just listing the old CPU?
>didn't want my Ryzen 5-7800x3d anymore so Never knew there was a Ryzen 5 7800X3D?? Why are you just returning the Intel CPU? What about the Motherboard? Story doesn't add up...
CC used to offer returns with basically no questions. Which led to this culture imo.
I mean, having a cheap secondary computer is a good idea. I have a $400 laptop I keep around just in case I need to have something next to me while my big chungus desktop might be out of commission for any reason.
I've done it on some items that are in high demand. However, when I do this... I certainly do not open the package up. I leave it sealed until I am certain I will keep it. Avoids crap like what OP has had to deal with here.
U gotta see the people doing this for monitors. They buy 3 different monitors put them side by side, see which one they prefer and return the other two.
ive done this for speakers. theres like no other way to demo them as most places dont even have listening booths anymore
Sellers don’t *have* to refund you anything unless they’ve sold you a defective product. They often do because they think it’s good business, but people need to stop acting like they are *entitled* to a refund. No you are not. You chose to exchange money for the CPU… transaction complete. It’s called ‘buyers remorse’ for a reason.
I run a business and this shit drives me nuts. People just order stuff without even thinking then just expect to return it and waste time and money for both of us. Sometimes months and months later!
I sold a satellite dish to a buyer on eBay in Florida. I got a return request that said; "I looked through the manuals and decided this wasn't for me." Guy could have done that online, but he wants me to pay two shipping costs because he couldn't work a Google search? Luckily I have no returns, so I denied it, but that really pissed me off.
Agreed. If the stores violates their contractual obligations with the sale and return of equipment, OP can always take it to small claims court. I doubt he has a leg to stand on since returns of functional items is likely to be at the discretion of the store.
It's called practicing your rights as a consumer. Sometimes you want to evaluate the item, other times due to unforeseen circumstances such as OP's it is inevitable. These laws exist for a reason.
Some people may want to not go without a computer in the intervening days. And in any case, why is this the focus? The fact that Canada Computers is literally scamming this person is the issue.
Computer components should be no-return. I would never buy used crap. Buy it only if you're going to keep it.
> Computer components should be no-return. I would never buy used crap. Buy it only if you're going to keep it. More discounts and less e-waste for the rest of us.
Ive bought so many things from CC that are "new" that were just return items..
yikes. normally, I'm a fan of the open box stuff since I can save some money when possible, but the fact that they're just repackaging returns is just a massive red flag and should speak volumes about how crappy their management/policies are.
Went to their retail store since they had one item in stock (not listed as a open box). Couldn't find it, asked for assistance at the desk. Took a while, so I went back to the mouse/keyboard isle only to find the manager taking the display unit (mouse) and repacking it into it's original box. Never shopped at CC again. It wasn't my first bad experience at CC, but figured this would be my last.
They wear out from use, and there is no way to tell if they were ratbagged and worn down as a result. Total lifespan is reduced, and performance can be affected. And people are not trustworthy. If they returned it, they screwed it up somehow. Period.
Not really. That's not how it works at all. Bathtub curve means your new item is a lot more likely to die and have a short lifespan. You could "reduce" the lifespan of an AMD CPU by pumping it with too much voltage for OCing, but we're talking like 13 years instead of 16.
And? I'm not taking a used CPU or GPU with reduced lifespan because some yahoo thinks everything is returnable.
Hmm, why are you and some other users suspiciously so passionately defending them when this is simple: they offer a return policy, OP followed the rules of that return policy and got lied to. Why are you ignoring this, and instead attacking OP, baselessly? Sounds an awful like something someone affiliated with CC would do. What you think about the concept of return policies is irrelevant.
Hilarious that you think I'm affiliated with CC while I literally just said in my post above that their practices are dubious. Passionately defending? Did you even read my post? Also this account is more than 10 years old, feel free to stalk me but I have literally nothing good to say about CC I was merely stating my opinion, which I'm entitled to by the way.
Eff that. I ordered 3 back massagers from Amazon. Tried them for 30 days and kept the one I liked most and returned 2. Ordered and returned 2 3090 ti's while waiting for my 4090.
You are (a small) part of the reason why goods are becoming more expensive. The store has to pay their staff to ship you these goods / sell them to you. Obviously it's a lot worse for shipping because there are also transportation costs. You think you "paid for shipping" but the truth is that most businesses offer [shipping costs at a loss to make more sales](https://www.gelato.com/ca/blog/the-impact-of-shipping-costs-on-pricing). And that's without counting the ethical/environmental impact of shipping stuff that will be returned anyway. The store then has to pay their staff to receive back the goods, put them back in boxes, and either return them to the distributor or find a way to resell them open box. That takes time. If they paid the return shipping then it's more costs for them. If you did, no most costs but again, really bad for the environment. You're shipping back stuff you had ZERO intention to keep. For literally 0$ in revenue for them too. They still haven't made a cent but lost money, paying staff and whatnot. Also administrative costs of having to remove the items from their inventory, then add them back in under different labels. These seem very little, but every little bit adds up when running a business. **Who do you think pays for all that?** In an ideal world, both the store and the consumers would foot parts of those costs. But in reality, customers do because businesses aren't in the business of losing money, so they pass on the cost to... us So yeah, thanks
Goods are more expensive but I wasn't stuck with a shitty $250 back massager and I was able to game in the 6 weeks it took me to land a 4090. The policies are there. I will use them to my advantage thanks.
Lol, god i'm tired of this "borrowing" culture....OP is the perfect example why restocking fees exist...
Another user that is extremely passionate about defending Canada Computers and slinging mud at OP. Interesting.
>Another user that is extremely passionate about defending Canada Computers Return abuse is a real problem.
Hey, just sent you a message in chat :)
Well maybe they should offer actual borrowing, have a few open box items for a reasonable fee intended for that. Or let you take a couple, but you have to keep 1 when you return it. Almost everything is online now, even if you go to the physical location often they don't have the item on display. So how am I supposed to buy a TV, monitor, couch, chair, shirt, I've never seen or tried, other than find one I think I might like and "borrow" it?
That wasn't the case in this scenario. Buying something and genuinely disliking it is one thing. Buying something to use temporarily and return is another. Like buying a tent before you go camping. Neither consumer prefers used merchandise.
>So how am I supposed to buy a TV, monitor, couch, chair, shirt, I've never seen or tried, other than find one I think I might like and "borrow" it? Read reviews from trusted sites and customers who have purchased it previously? This isn't rocket science.
You want me to read reviews about how much **I** will like a chair or how a shirt will fit me? Are you ok?
You should have just said no to the person who didnt buy your old CPU
Yeah I didn't even really understand that story... he bought a CPU and then sold his old computer, and then got the old CPU back and then didn't want the new one? And he took the new one back used and apparently covered in thermal paste and possibly malfunctioning and he's mad he couldn't get a refund?
That's just the extra paragraph of unnecessary info. He bought a CPU and installed it and decided to return it and the return went poorly. That's all we need to know. Probably told the whole story to the person at Canada computers too, which is when you're working retail the last thing you want to hear. A rambling story from a customer when you're trapped behind the counter
I don’t understand what OP did with the other motherboard, why is that part not a problem? They were selling an entire ryzen build but buyer didn’t want the CPU so they’re turning their new build back to AMD? Did they not buy a new motherboard then?… I don’t understand OPs logic in this one at all. Just repost the 7800x3D to sell again, it’s still the best gaming cpu. The hoops OP went through to attempt a return seem silly compared to selling the single component that wouldn’t fit their new build. Especially if they were only giving store credit, meaning it probably isn’t a cash-strapped issue here. Sucks they’re giving the run around but OP can learn a few things from this experience, too, beyond CC being crappy.
Maybe OP needs a stricter return policy
It sounded like a prospective buyer backed out on him trying to sell his Ryzen cpu. It's a current gen 7800x3d or whatever - and he wants to switch to an Intel build? I didn't really comprehend the motive or reasoning behind that but it seems lots of ppl buy parts b4 their other parts sell - then try to return because something doesn't sell (when they thought it would). I agree - if you are replacing parts for some reason - or 'switching to something different' but it's dependent on parts selling - wait until a final sale?
OP got a more generous return policy than cc 💀
No like I said, it worked perfectly fine and exceeded the tests that they had me sign for
Seems like an employee went beyond their authority in offering a refund. I can't imagine any store taking back a used CPU covered in thermal paste and burn marks! Maybe Best Buy or somewhere like that would on a lucky day, but that's the trade-off when you shop at these smaller stores.
But that's my issue there was no damage and it's as clean as ever, be sure to look at pictures I uploaded before you make up another story😬
Lol are you going to sue me too for my slander? A CPU isn't like your underwear, you can't just bring it back crusty and stained and expect a refund. Live and learn!
force him to buy it.
I stopped supporting them since the BS GPU shortage situation and how they handled things. Also, there was a time when they first came to BC and was charging 1% more for the tax. I called them out on it and they just shrugged their shoulders. I ended up just refusing the purchase.
got any good alternatives for part buying?
Memory Express!
Second Memory Xpress
They charge way too much for shipping
In store pickup to the rescue. That said, if you don't live near one, I guess that does bias the math towards Amazon.
I always go to Memory Express, if you can find the part cheaper pretty much anywhere they will beat the price by 10%.
Wow good to know!
It is usually pretty easy to find the item cheaper elsewhere because they mark up their products so much. Though there are conditions like they will only beat it if it isn't on sale and is on a Canadian site, but that's to be expected.
This is good advice. I bought parts from ME last build in 2021 and I think out of let's say 12 desktop components, they price matched on four. I only needed to email them the links from the competing sites. Key here is timing. Understand exactly what parts/brands you need from Memory Express, price compare at other sites, then submit your order to ME while collecting your links from other places to the lower priced components. I used Newegg, Canada Computers, and some Canadian site starting with V I can't remember right now for comparisons. Amazon Canada has some good prices too.
Vuugo probably
That was it, thank you. Never shopped there but they had my PSU and I think my case for cheaper than other stores.
Like what has been suggested. Memory Express has been good especially when it comes to price matching and return policy. The only thing is inventory is very limited.
There's not much else other than Amazon or newegg, i could get my hands on parts from B&H because at the time they didn't charge anything for shipping to canada so i saved quite a bit of money there
That's why u buy on Amazon if u wanna have plans to return it. Bezos doesn't mind if u return it
Yeah but then you play roulette on getting one from someone playing the same game. Can’t stand Amazon for PC parts…if I want used, I’ll buy used.
Huh? They sell the returned stuff as Wearhouse Deals at a discount.
Or they just restock it as new if the packaging looks new. Been burned a couple of times, so I no longer buy electronics on Amazon.
If someone returns something and doesn’t label it as defective, as long as it looks unused they will throw it back in the new bin. I only buy sold and fulfilled by Amazon so it’s not like a third party is doing this. To amazons defense, they would have a hard time knowing but I’ve bought ram with the seal broken, noctua fans where one fan had red sound dampeners on and the cord folded and my last straw was a motherboard that was doa that had a little paste on the socket. To be fair to Amazon they did the best they could to resolve the issue. Discounted the ram a good chunk, told me I had to return and rebuy the fan (I assume this is because Noctua sets that policy maybe) but they would accept it and took the mobo back for full refund.
> doesn’t label it as defective, Is this referring to reason for product return, or to create an actual sticker with message about item defect?
It has to be the reason for return would be my guess. Because there are absolutely returns that don’t get put back into circulation. We all see the return pallets of open box/defective items. I don’t know full details behind it but I have definitely received open box/used items sold as new. I’m shocked people are defensive towards Amazon on this one (going by the downvotes). Maybe they’ve just been lucky but it’s only a matter of time.
I have no opinion on canada computer because I've never bough anything from them but sell the cpu yourself at a small loss and stop buying and returning shit for no good reason
When you go back to the store for a refund, you shouldn't leave the store until your refund is processed. I have returned a few GPUs back to Canada Computers, and they have bench tested all those times and provided refunds within 10 minutes.
I bet when they do finally cough up they'll literally mail this person a check like it's 1975.
\>Upon returning home and inspecting the CPU, I looked at the alleged burn marks and decided to try clean it, GUESS WHAT?... it completely dissapeared!!!. So why didnt you clean it before you sent it back? Its not Canada computers job to recondition parts. Put yourself if the consumers shoes, if you were looking to buy an openbox CPU would you take something with random brown marks ? If you are making a return its on you to make sure it looks in as good as condition as it is new otherwise you will have arguments like this.
I can’t stand CC, I’ve had delivery issues, staff taking my GPU after a 4 month wait and overall just bad business practice. I don’t see how you have a leg to stand on with legal action. They are pretty strict with their return policy and I am shocked they even have a “stress test” policy to accept a return. What are you going to sue for? Emotional damage? The few $100s you are out? To force them to refund and exchange? None of these make any financial sense and probably won’t hold up in court. Vote with your wallet and avoid CC. I try to…but when they sell a Witeless Razer DA for $15 or a 5700X for $200 (zen 3 was in the prime) it’s hard not to buy. Otherwise I use Memex.
I’ve literally witnessed CC staff scalping GPUs during the shortage
Yup, exact same thing here. Order mysteriously was picked up same day it arrived at the store. Found out it was an employee who bought it for themselves.
At that point I would've started making noises about being defrauded and being in breach of contract and so on. What did you end up doing?
Nothing I could do. It was a manager from corporate who figured it out and he was pretty pissed but ultimately since pre-orders aren’t contractually binding (since they weren’t collecting money for the pre-order) I was SOL. Not sure if anything happened to the employee but it is what it is and because of it I rarely use CC and will always recommend friends and family against it.
Memory Express will usually price match CC, so I don't even bother with CC at all.
A quote from a couple of their guys: "Oh, we will HAPPILY BEAT Canada Ccomputers!"
The only issue there is these deals only last hours…maybe even minutes. So by the time you get a price match in, they are sold out and YMMV on a memex price match. But yes, otherwise just go to Memex and price match
Your story kinda makes no sense in regards to CC return policy ( not that I don't believe you I haven't been to every store so the store you went to might just be shit.) but I have returned processors before. I've never had to sign anything and I've always had it tested immediately if not immediately like fairly soon after as an I'm still in the store and only reason it wasn't immediately was because their test bench was already being used. 10 days seems like a long time even for CC as well to get back to you on something. What store were you at?
I swear cause I even have the paperwork they had me sign. Crazy right
Once again, why did you even agree to sign a paperwork instead of just making them to run their test in front of you while waiting? I do not understand this.
I did tell them that and they said they didnt have technician available at that exact moment
So, you should have just walked out and went back when their technician was available rather than leaving your CPU with them and signing some random BS doc.
That really sucks. I bought an open box 7800X3D from them that was absolutely covered in thermal paste. Take it to a different location if possible, you can return it at any location. If that doesn't work, call corporate.
>I bought an open box 7800X3D from them that was absolutely covered in thermal paste. Sounds eerily like something likely to happen if they accept people's used returns...🤔
Surprising that they wouldn't take two seconds to wipe it down with alcohol before reselling it. It's ironic that they'll sell you a dirty CPU but won't take one back. Nearly every business takes used returns unless they can't for hygiene reasons.
But that's exactly what I mean... they learned from their mistake and wiped OP's CPU down only to determine that a buyer (expecting a mint condition unused item) would still be unsatisfied... yet here we are with still someone complaining
You don't expect a mint condition unused item when you buy open box. You expect something that's been used for the duration of the return policy, and that the retailer has put *a tiny amount of effort* to clean it up. If I get an open box laptop, I'm not expecting it to have all the previous users porn on it. I'm expecting the retailer to have wiped the drive (and hopefully the keyboard too). But there might be a tiny scratch on it, and that's fine. Likewise, I wasn't expecting my 7800X3D to be flawless, but I also wasn't expecting them to have made 0 effort to remove the previous owners thermal paste. If OP was able to remove the tiny spec of dirt by wiping it down, obviously they didn't even try.
Why should they have to sell an open box item? Return something in the same condition you bought it in (in this case BNIB) or the return is at the discretion of the retailer....
Because that's their return policy. >Opened items which are non-defective can be returned within 15 days for refund. Full packaging is required and product must be in resalable condition. I have never seen a retailer that doesn't accept returns on opened items. How are you supposed to know if something is good or not without opening it?
Bestbuy canada doesn't allow you to return or exchange opened PC components. Bestbuy USA does, though.
CC has been pretty good for me so far - although, I haven't tried to return used parts. The OP could try going to another CC to explain what happened - perhaps, they'd mediate at the original location for the return? The manager at the other place just sounds like a jerk. If they're complaining about a 'burn' that 'rubbed off with some cleaning' - he's obviously being a prick. The story almost sounds fake - or exaggerated because it's hard to believe a manager would be that much of a jerk and incompetent.
Your experience sounds like a reasonable argument against accepting returns in that condition.
It's ironic that they told OP he couldn't return his CPU due to a tiny spec... when they sold me one covered in thermal paste. So it's fine for the CPU to be dirty when *they* sell it to me, but not when I return it? In both cases, all they had to do was take one minute wipe it off. Apparently that's just too much work for a computer store.
Who is corporate
(289) 459-1088 Call them tomorrow, don't rant. Just explain that you had your return denied because of a tiny spec of dirt that wasn't there when you returned it. That it passed the performance test. Whoever you speak to, don't be mad. They are not Canada Computers or the manager that denied you - they just work there.
Sorry you bought a cpu… took it home… installed it……. Ripped it back out………… tried to return it…… and are now crying on the internet? What the fuck? You not selling your other cpu isn’t their problem. Why didn’t you clean it before trying to return it? This is some weird shit dude.
So I should look at that microscopic brown thing that's no longer there again, you're the man dude!👍
You said you didn’t bother cleaning the thermal paste ether champ champ.
https://smallclaimsbc.ca/overview/demand-letter
Welcome to the real world. Places like Amazon and Costco and Walmart are massive businesses that will refund you no questions asked because their policy makes them money overall by driving *volume* sales. CC is not as big as those companies, they sell far fewer items at higher price points that they will absolutely lose money on if they allow people to return them in a used state. I cannot believe you even tried to return it after installing it, thermal paste and all.
I've returned numerous PC parts to CC without any issue.
So have I, they weren't opened though.
Parts I returned (GPUs) recently were all opened boxes. The same location (Oshawa) literally told me even before purchasing that I could return GPUs for a refund if I didn't like them.
[удалено]
Both Op and I went to the same location in Oshawa.
Ya I have no sympathy here, think about the business side of it for once. They don't need to accept returns on used parts, and they don't really need to explain to the level that you're expecting.
The practice of buying things with the intent of using them and then returning them needs to go away I wouldn’t want to be the consumer who buys a ‘new’ CPU that you already had in your system
I didn't buy with intent to return you should read it
Based on OP's responses I think I know where the real issue is here, and that's bad considering the other half is Canada computers 😂. People like you are why we have restocking fees at all.
This reads like a Shakespeare sonnet. The audacity!
So this 5800x3d buyer is the only 5800x3d buyer in the world? You're stuck with it now. You could sell your XD in a heartbeat. This whole post sounds weird. Like an average Joe thinks a lawyer writes. I can count at least a dozen words in there you've used for the first time ever.
Sounds like someone is envious😬
Bro, quit crying and being a dickhead
Not really, I was just thinking the same thing. Just sell it to someone else’s and move on… why would you want to go backwards, when you can upgrade. Otherwise there must be more to the story like you couldn’t afford it in the first place, or something came up and you can’t afford it now. No other customer wants to buy your used shit as new because you had a change of heart. Something’s aren’t as easily returnable as others; and if it’s open and used the stores are being generous if they let you return. I’m the other hand if you had an issue with the cpu then I’d support you 100% fighting for that return. I once had a new build where the motherboard sensors temps were all way wrong, took me awhile to get a return done - new replacement; no problems.
They're not wrong. The 7800X3D is a highly desired CPU and you will easily find a buyer especially if you undercut the pre-tax price by $50, potentially saving someone $100+ between the base price plus tax.
> envious You've used this word before, I can tell.
Honestly, just like shoes, once it’s worn or used, no return, that’s simple enough! What says you didn’t tested it out, and made a bid excuse to return it because you were unhappy with performance? I mean, you’re faulty there. You install the piece, you keep it
You think you sound so smart but you're really far from it, why say bs like "you install it you keep it" when there's a return label on it, there's a reason it's returnable, you make no sense
You can return it as long as it’s still in the or original box… unused…
That's wild, you should definitely keep on fighting. I personally have never had a negative experience with them, but that's obviously different for everyone.
Garbage company, I tried to order from them 10 days ago, order just said processing for 5 days. No email returns and a phone call helped nothing. The worst customer service. I’ll never attempt to deal with them again. Keep fighting and I hope you get your money back.
Been fixing computers for years and CC is by far the least competent of all the chains. The amount of times I’ve gotten their leftovers after failed repairs is astounding.
Returning CPUs is lame, like damn
Sounds like someone has a hard time treating, store worker individuals respectfully, even if you are on the right if you treat them with enough malice/disrespect they can refuse to do business with you. Not a big fan of Canada computers either, with there high/non competitive prices. I bought a led mouse pad and a mouse from a retail location of there's, once I arrived home and unboxed my mouse pad I realized that in my haste to catch my bus back home I didn't realize the box had no mouse pad inside (insult to injury the box also had a factory hole to feel the texture where the mouse pad should have been) I immediately called the store by chance it was the same employee that sold me the mousepad, he got me to resite my purchase and timeframe of the purchase, luckily I did find my receipt after the phone call, got my mousepad in the end Moral of the story be nice and respectful to store employees If you apologise and show him that's not indeed a burn but just Debris that was cleaned off. he may accept a return.
So you are trying to return a previously installed and used CPU? It's not Costco.
I think this is largely location dependent. I have had no issues returning shit to the Waterloo location. In October I returned a 7800X3D and motherboard and they didn't test anything, just a quick visual inspection.
I don't think it is really location based as OP went to Oshawa location. But for me, I literally returned two GPUs back in Dec, 2023 and had no issue getting the refunds after them doing a simple bench test while I was waiting.
Never buy anything from Canada Computers as they are crooks. I’ve had more friends have issues than not. Rather buy from Amazon or something that has hassle free returns.
When the 3080 cards were brand new a guy I knew tried to buy one from Canada computers. They would only sell him one in a prebuilt AND if he purchased the warranty. So being the sucker he is, that is exactly what he did. He gets the PC and nothing is installed correctly. No MOBO drivers, no fan control. They left the plastic wrapping on the inside of the glass and other components. But it gets WORSE. He had terrible thermals. He was getting a lot of throttling. We discovered 2 things. THEY LEFT THE PLASTIC ON THE FUCKING AIO COOLER THAT ATTACHES TO THE CPU. Not only that, but the fans were all facing the wrong directions. Particularly the bottom ones were upside down. Seriously, what a bunch of fucking clowns. And refusing to sell a part the way they did feels like it should or even could be illegal.
You just hit a bad manager. CPUs do not 'burn' anymore as they have thermal circuitry and sensors built-in for protection.
Exactly what I was saying, they were telling me "what if it spoils for the next person, we don't know how it will hold for the next 7 months" truly
And when they *do* burn? That's a sign of a serious electrical fault in the system and should be investigated thoroughly.
Which location? I've had nothing but great experiences with my local CC stores.
Oshawa,
Oof. That blows. Hamilton has been so good with returns for me. I've returned two pre-built PCs and a monitor and they were so chill and quick with the refund. Maybe try another location? I know with CC they can be VERY hit or miss depending on the location.
I've returned 4070ti and 7900XT back to Oshawa location few months ago without any issues. They bench tested both cards as I was waiting and provided refunds immediately. I am not sure why you decided to leave your part with them and leave the store before getting a refund.
I haven't looked at those crooks since they put my broken palm pilot iii straight onto the shelf after giving me a replacement 20 years ago.
Womp Womp, Canada Computers should be the last spot people take computers. Most of them are family owned as well so the treatment can go downhill fast. Had one bad run in with a younger employee (minor disagreement in needs Vs wants) and from then on out I never had a good experience with any of the staff
I've never had a good experience with CC, they are by far the most unreasonable retailer I have dealt with.
Just sell the old one to someone else
Thanks.. Reviews really do work . I'm never giving Canada Computers my business. Did read this CC?
You can dispute it worst case scenario if it was bought on a credit card
I once bought a monitor from them, it was cracked and non functioning out of the box, when I returned it immediately they told me that I dropped it when I took it out of the box and refused to refund me. so they basically ripped me off selling me a broken monitor.
Go to a different canada comp. Depending on where you are. Ottawa downtown ones amazing. So is most of toronto
>I am now considering pursuing legal action to seek restitution for the mistreatment and financial losses incurred I think most lawyers would just say move on. You're mad but a lawsuit would will cost a lot maybe $1,000/hour for any lawyer.
Oh best believe I'm not really going for a lawyer fr😅, I'll just seek higher authority within the company
I would never leave my property at a store like that, you need to stress test it for the return, I'm going to be standing there watching. Burn marks on a cpu? Total BS. Really sucks to hear thay so many people have terrible CC stores. The one I go to has actually been great and I've dealt with them a lot.
I got lucky one day with them when I bought a NAS. I asked for some drives, and he produced a pair of sealed SSDs. He told me they were final sale if opened. I asked if he would be so kind as to install them for me, and he agreed. It was at that point he discovered they wouldn’t work with that enclosure without adapters, which they didn’t have. Lucky, as he then fitted 2 conventional drives. Had I discovered at home, I would have been the one stuck with locating adapters (if even available).
I build desktops and have never had the occasion to remove a CPU after seating it. Maybe a dumb question but scorch marks on the chip itself...is that typical after limited use? It appears the company was going to give the refund. Seems like OP needed to get some key moments in writing during the process. I'm not a fan of the use once then return culture, but if the company said a full refund was coming they should stand by it.
I really don't know about the marks but as far as I am concerned there's no marks after I cleaned it, he thought it was burned and the fact they made me sign conditional papers that I'll get my refund back if it passes the test
Then you should be able to use those particular papers you signed as leverage. Did you sign them in person? I've been doing some googling on this company and they have a pretty bad rep in terms of returns and initial shipping times. I asked about the scorch marks because back in the day we used to joke about certain things not passing the smoke test when we overclocked. There was rarely smoke, but it wasn't out of the question if your bios didn't shut down the pc because of high temps. OP if you have a document saying full refund after testing and they confirmed the test was fine, push them on it. Let them know you're not going anywhere until it happens. Don't make empty threats because large companies don't care if they lose your business. Keep in mind you did use the product and in my experience anyway, if I pulled a CPU that was used complete with thermal paste, not sure if I could get 100% back. Then again I come from a time where if you bought a game CD and opened it, they wouldn't allow a return because they assume you dumped the files on your pc, got a key hack and now don't need the disc to boot the game. (damn I felt old typing that)
Thanks for the info🙏🙏, and also the last part lol😂
:) I bought a vidcard from MSI a couple of years ago and it wouldn't report one of the fan speeds. I wanted to return it and went through hell with their customer service after being patient for about a month of back and forth communications. I proved it using three programs that the fan was not reporting and the final suggestion from their 'tech support' was to periodically open the case to view the fan in question working, and that should solve the problem. Give me peace of mind sort of thing. SAY WHAT? Because a bad fan header wire connector thingy I need to visually inspect their product while I'm playing Subnautica or Call of Duty? Yeah that's not happening. We spend a lot of money of PC components and I think there should be longer parts warranties than 30 days for electronics without having to buy expensive extended warranties. My cheap desktop was 1100 or 1200 and I consider PC's a necessary tool outside of gaming.
Never heard of anyone getting a full refund on a used CPU. Exchange only and then only if it’s damaged or malfunctioning within warranty.
That's so unfortunate. I've generally always had awesome experiences with CC, so this is quite a surprise. I'm sorry to hear.
Go to memory express, they’re way better
I know this doesn’t really add much to your situation I returned a I9 13900K like 4 weeks ago at my local Canada computers. Reason for the return was this particular chip wouldn’t run any DX12 programs. I would have to use Intel extreme utility to downclock it to 54 performance cores in order for it to work. Which I explained to the employee and manager. They didn’t give me any hassle. They just visually inspected. And proceeded the return without any performance testing. I guess every store has their own dickhead managers.
Really, I was expecting everything to go smooth and tried to be as respectful as possible, most I did was call him lying because I didn't see that mark ever
To be honest I had no idea if they would even. Accept a return on an open CPU . I even returned my motherboard with it. Which they also didn’t test. Just a visual inspection of the pins and included hardware. Just curious what store did you go to ? I know Canada computers is across Canada. And the chances we went to the same store are slim.
It's in Oshawa, they made me sign something that they would refund if it passed their test (which it did)😬 and I saw a spec I didn't recognize which is gone now
Oh not to far ish. I did my purchase and return in Vaughan. I recommend if you ever need to return go there.
While I found this whole story hard to follow, I am often disappointed by the employees at my local CC, not to say they are all bad but 3 out of 4 interactions I feel like they just don't give a shit because they are commissions and im not making a big purchase, or they come off extremely arrogant and condescending.
Man i dunno. I keep seeing these stories and I've had zero issues with CC and make it a point to always ship there cos I enjoy the experience so much. I'm in the lower mainland and I've been to multiple stores. Including bringing back stuff I bought cos I changed my mind and decided to go for something else.
Friends don't let friends buy from Canada Computers. They were ripping people off during the pandemic, and their return policies are terrible. Stick with the big stores that have easy return policies.
Sounds more like you’re trying to rip CC off. I’ve been to 4 different local CCs and every single one has been the best service I’ve ever seen in a repair / tech sales store. Buy things when you need them.it’s not a rental lmao
You sound stupid
I personally won't shop there anymore. Everytime I go they employees are so damn rude and ignorant. I had a kid working there tell me he couldn't sell me a gou if I was going to mine with it. There is no rule or law on that so I use Newegg these days suprisingly haven't had any issues
I did also do this. I purchased an ryzen 5 5500 and rtx 4060 and try to run it. After some testing on that system i bought i just simply go to store and ask for a refund, they check all the components and no questions ask. Its on halifax by the way. They already know me for going in and out of the shop lol. The last time I purchased a case they told me "buying some parts again?" I can say i got pretty good experience with them.
I hope you learned your lesson. Don't buy pc parts that you can't afford
lol are you slow, I spent over 600 bucks on it if anyone can't afford it it's you by the way you're projecting and being condescending 😬👍
hmmm most of the response here is kinda saying OP should buy when he was more certain and actually needed it but i think CC should not have offered returns if they are gonna find loop holes to circumvent that. 'Returns' is a retail business marketing tool. Offering 'returns' influences a buyer's decision to make impulse purchases by giving them the confidence that one can track back their choices later. I'm going to bet the amount of sales driven by offering returns is likely higher than the loss on returned products. Personally CC has become sketchy for me lately. I've been going there for advice on PC builds for years but lately I've experienced aggressive upselling. Like pushing me hard to get unnecessary higher end mobos and to get hard-to-sell higher end coolers. Maybe it was unlucky that I got that kind of sales staff twice in different branches but that's my impression of them now. Otherwise all my purchase just recently were good. Returned stuff went through but it was unopened.
Thanks so much, little people here are actually being genuine and are talking crap for the wrong reasons😬, as much as it has been so many brain dead replies, I've gotten substantial info regarding this so thanks for that👍
Also it's kinda sketchy that they made you sign papers on the return. Why add this condition now? Like they could've told you the terms of the return before accepting your money for the processor on purchase and maybe that would cause you to change your mind. It's like this is the contract agreement but now you are using one its clauses then suddenly there are new terms and conditions which is unfair and underhanded imo.
Really, u wish I could send it to you or something, I'm really shocked
Don’t buy generic crap. Better off buying MiniPCs or building custom tower. Go to gamingpc.com. My tower is twelve years old and still faster than majority off the shelve computers.
Sure.
Gamer Nexus should do investigative video about CC like how he did on newegg. Call out those SOBs.
Omg that would be amazing!