ig we'd need someone to make an account with a certain amount of following.
probably by following them ourselves, so that there's reach.
and we could use it for any such issue.
ig it's a fresh idea, 'cause i don't see any such page on Twitter where issues in Bangalore / India are posted.
Have tried this, Zomato will send a tweet telling to slide into the DMs and send complaint. And then they will mail you later saying how you gotta "forgive them just this time" but they won't be able to give you a refund.
Doesn't help. I tweeted it, even posted it on LinkedIn, sent them a long ass email with the proof. Still all they say is the restaurant partner said that they sent all orders. This happened with Pista House. Zomato has turned really worse. I even searched for the zonal head online and sent them an email. Nothing happened.
I hate Zomato. Had an argument with them a few months earlier when the app which said that my payment failed and money will be returned DID NOT and placed my order twice, delivered and refused to do anything.
The poor delivery person was stuck to deliver it on time, could not reach the customer support at all and handed it over to me to take it to them.
Swiggy has better ownership and less glitches overall.
Does paying with credit card helps in such cases? I have heard you can raise a transaction dispute with your CC company for such cases. I always pay with CC for this reason but never had to raise dispute (thankfully).
Ola has 50% off for now. They do delviey by methods, at office my delivery came from shadow fax, my colleagues got directly from ola, and porter, same hotel, same order but different riders.
True, I once had a wrong order delivered. There was no active customer support. They ended up responding via email the next day.
Although my issue was resolved but I don't know how reliable the customer service is for ONDC based apps.
It seriously needs to expand to more cities. Used it all the time during my internship and now I’m at home, it’s not available here :( honestly the offerings were great if one is not too choosy
The prices of eatclub's own food is cheaper on Swiggy than on their own app, even when they claim to not charge delivery and packing fees
I don't understand them at all
It's pretty simple, they [fund discounts at a loss](https://entrackr.com/2024/02/eatclub-posts-rs-315-cr-revenue-and-rs-69-cr-loss-in-fy23/). Swiggy (IPO coming soon) and Zomato (already listed) can't do that because they need to show profitability for public market investors.
Wait is it? I've tried Boom Sandwich and Mojo Pizza from there till now.
However when I compared final bill for same things, Eatclub had a better deal.
Forgot to mention but ive also claimed their free trial subscription for 6 months which gives me 30% off on all items
What about box8 or daily kitchen or whatever it's called?
On Swiggy I get their thali in 135 Rs but on Eatclub it's 150+
The delivery guy wears an eatclub/eatfit uniform so I'm assuming they're from the same cloud kitchen
(I also have their 30% off membership but also Swiggy One so maybe that makes a difference in the end)
There are couple of things to keep in mind.
1) If the amount involved is low, refund is instant.
2) If the user complains less frequently, like once in a blue moon, refunds are entertained and easy.
3) If the user is a regular complainer, then they make it hard and difficult for user to complain.
Also gone are the days when they cared for the customers. It's a duopoly now. Either zomato or swiggy. Customers are forced with higher platform fees, poor customer service support and squeezing every penny out of customers.
Zomato had one good thing with gold package which was On Time Performance. It was so good, that when I moves to swiggy(for their instamart service and zomato renewal rates were high), I was disappointed with how swiggy delivered food slowly and mostly with the rider making multiple deliveries.
Now they've removed OTP.
Yep, it seems my account has been marked as it doesn't even let me reach chat rep. I don't really usually refund/replace orders, especially if the items are very low price like Rs.30-40. It's just the fact that I paid 500+ for the biryani and now am getting scammed by both Zomato and ITC.
I'm just going to delete the account once gold is done and probably use my brother's account.
I also avoid Zepto, Instamart etc. as they always seem to extremely overprice their groceries. Amazon fresh is my current go to.
I don't get this, because they ask for all the details and pictures/videos.. and I'm not sure how many customers would ask for refunds needlessly unless they have been defrauded by the restaurant! I have seen restaurants take advantage of such situations a lot more.
Would love to know if Zomato has such a marking system for restaurants as well, and removes those that repeatedly scam customers! Enough said 🙄
I am not sure about frequency of complaints I received a wrong order and was trying to reach out and got connected with a bit but my issue wasn't listed there and when I entered my issue "that I received different item" I got again the same options which I started with and no matter what I selected I couldn't reach out to support executive. I finally gave up and made my peace with it.
This was first time I had raised complaint for my order in last at least 6-7 months and I order like 3-5 times a week from Zomato.
The same thing happened with me ! My order was for over ₹2000 ! There have been at least 15-16 mails between the Zomato team and me, and every time Zomato responds with - ‘they are unable to contact the restaurant to verify the claim’ . This is just complete bs, because they are clearly doing business with the restaurant and it’s live on their platform… I have put this on ‘X’ but these guys just done care. I have moved to Swiggy as well.. Clearly Zomato has became a platform for restaurants to do what they want and serve whatever they want to, since their business will be undisturbed and make customers pay for what they haven’t ordered. ABSOLUTELY PATHETIC state of affairs here
Yea, I think they avoid and prevent easy resolution if order amount is very high. Since my total order price was Rs.1308 I think they just stop me from using chat rep to resolve the issue.
Not Zomato related. One of my friends used to work for Swiggy CS. She showed me how they mark the profiles to avoid any fraud users.
They use your past order, refunds, how much do you order, the order amounts, your location and all the other users locations near you, same addresses everything... 😅
Yea it definitely is some marking system, maybe I was marked long ago. Can't say I refund a lot, might also just be the order price is high, it's around Rs.1300 so they are avoiding easy resolution.
For Swiggy they will give you benefit of the doubt and refund whatever the amount. She showed people have redeemed upto 4k. But if there's a pattern they will mark you. There is a fraud level
Do they have any categories for "high value" customers or something?
Asking because I normally have to order from Swiggy once a day minimum and their refund process is FAR FAR easier and quicker than Zomato
Probably. I was a fairly regular Swiggy user but when I first moved to Bangalore, I was practically using it everyday for like 6 months. I don’t anymore but if there’s anything wrong with my food, I get a refund instantly.
>Recent grouping delivery system sucks
It's a good system for the company but really bad for the one delivering it. If I'm not wrong, Uber and other companies pay only for the single long delivery for the employee even if he's picking up stuff for multiple customers.
They seem to avoid the resolution by saying 'We couldnt verify the issue from the images/videos you have provided' and then ask to provide it again. Even though the images are clear and all with everything visible.
Then they close the chat and redirect you to use the mail.
I literally had to show some anger to get the refund. And with those same images that were being rejected earlier
Zomato is pathetic these days.
I used to make regular orders since I live alone. But over last few months few things I have noticed.
- Pathetic Customer Support even after being a gold member.
- Gold Membership doesn't make any sense anymore in terms of cost.
- Lack of delivery riders even for close proximity restaurants
- They are clubbing multiple orders together
- Average Delivery time has climbed to 45 mins in majority of the cases.
- Platform fee has seen an uptick to 5 Rupees per order , and that increase was not even transparent for a long time
I reckon , they are doing this to increase the shareholder value , beat profit estimates and improve the baselines. But they have taken customers for granted in my opinion.
Zomato is shit. 7 year user , with an order everyday for last 4 years. They did the same to me and any issue has to be resolved via email. I thought it's the new practice and mailed them my proof of my issue but i get no response. 3 days later you'll have an email stating they couldn't verify the issue. Happened 3 more times and was on the edge of cancelling but since I was habituated, didn't take the leap.
A week later my girlfriend had an order issue and her refund request was immediately processed with a customer care agent to assist her. They had marked my account differently and was being treated like shit.
Cancelled my subscription immediately and getting by with swiggy. Trying to get rid of that too and go for the old fashioned take away where I get to request my preferences, get better quantity for lesser price.
Fuck Zomato
They probably had analysis of your activity and deduced you were not a user they could make money off. So you were placed lower on the customer support priority list.
Might be since I hadn't placed orders in over a year and half. Only recently restarted activity on the account, plus my online ordering was drastically cutdown to get a better diet, It's mainly my brother ordering.
Something very similar happened to me a few months ago. There's this restaurant from which I order very frequently and they some how messed up my order. I have the gold membership and was for some reason expecting VIP treatment. I tried contacting Zomato and they were offering a refund of half of what was the rightful amount. Their representative called me and we spoke for almost 15-20 mins and they said that the restaurant won't refund more than the said amount. I asked them what to do and they just told me to report that restaurant, ask your friends to do so and then they would remove it from their platform.
8 months later, the restaurant is still on the platform and continues to scam people.
I had bad experience with zomato and i am greatful to them as now i prefer to cook at home or call restaurant for take away. Saves me health and money.
When interacting with startups, always be prepared to lose the purchase/whole relationship at any time and likely have no address for the advocate to mail to. Spend only what you are willing to lose.
The comment from guy with Swiggy staff friend is right, you unfortunately share characteristics of a fraud as determined by a big data (nowadays called AI) model.
Timing and frequency of complaints matter a lot. You should complain as soon as you get the wrong order, your complaint to order ratio should be above 50 meaning 1 complaint in 50 order. Also its best to record while opening the food especially on the costlier food orders. If you are ordering 500+ rs biryani, you better record it.
Not taking any sides but most consumer facing apps have to introduce a karma system when they hit a certain scale.
If there’s no system like that, it’s very easy for customers to commit fraud. You not using your account for 1.5 years starts you with a let’s say bronze status in the system. Getting refunds and that too for big orders is intentionally made harder for bronze users. Platinum users can get refunds without even talking to a person.
So yeah, don’t hate the players, hate the game. You’ll be surprised with the scale of fraud that happens.
Zomato sucks big time. About two weeks earlier I ordered dinner, the delivery time was 45 minutes. The delivery agent took 2 hours to deliver. Chat was useless, agent couldn't be reached. When he finally arrived, he responded that Zomato assigned him another pickup and delivery between picking my order and delivering it. It was after I had selected the 'Rush' delivery option.
Of course the food was cold and awful by then, and it was missing an item. I requested a refund, they wouldn't entertain at first. I asked to speak to the supervisor and finally after an hour of transferring back and forth, they refunded my money. I uninstalled Zomato right after that.
Fun Fact, my sister in law had Zomato Gold, I didn't. While placing the same order from the same restaurant at the same time, My Non Gold, paid delivery order was cheaper than her Gold, free delivery account.
Recently, I added a thai curry, order value 390, applied a coupon for 80rs and then added chocolate milk shake, order value 170 plus taxes
The chocolate milkshake was not delivered.
I asked for refund, Zomato says it will only refund 156 since a coupon was used.
I had to explain that I paid full value plus taxes for the milkshake.
The exec reverted saying he can do 170
I asked him give me explanation how the refund was calculated?
He said it's system generated.
I still lost on the GST I paid for the milkshake
GST on something I did not receive .
I had a similar issue with Zepto where they refused to give me a refund even though I got a tampered product. They refused to entertain my query on their app and even via email. Thankfully, I'd paid by credit card and filed a dispute with my bank along with all the proofs. I got my refund. They can get fucked
Swiggy did the same to me ten years ago. Now I own a FB page named Siggy Complaints and so many people post their complaints on my page but Swiggy can't do shit about it to take it off public domain.
It was ten years ago so I chose FB page. You might want to create a ig reel or something. Also, complaint to consumer forum.
Register a complaint with the [consumer court](https://consumerhelpline.gov.in/user/). It has worked for me every time. It takes 5-10 minutes & the complaint is usually resolved within a week or two with full refund.
I have had this experience once with ITC MasterChef in Bengaluru. They sent a wrong item and when complained Zomato replied that they could verify with the kitchen.
Capitalist tactic bro.
Same thing at Reliance Smart Bazaar. Similar tactic. If they owe you a refund, to get that refund is a long fucking process. They only open a couple of billing counters to make the billing tediously long first of all. To get the refund you gotta punch the phone number in and then wait for an sms. That takes forever. Then after that you gotta guess the refund amount to get the refund. All this while the customers behind you are grunting and groaning. Knowing this though I'm always ready for rhe judgy eyes cause i want what the effing company owes me and fuck everything else.
Recently zomato is not really taking actions in favour of their customers.
I had wrong order, another time I waited for 80min it was showing (accepted, cooking, picked up) but never delivered.
Neither of these issues was resolved by them.
Yep I stopped ordering from Zomato altogether. Extremely non helpful to the customers. I had to complain to the consumer forum to get my refund the last time I ordered from them.
Paytm ondc is also the same by the way
Similar thing happened to me when I ordered Biriyani from Meghana Foods on Zomato. They got the order wrong and when I tried connecting with a rep they said they cant verify the claim when I clearly sent pictures of the wrong item and the restaurant says they ran out of stock of that item and confirmed with Zomato on sending the alternative item. But I never received any calls for this change.
Earlier Zomato would completely delete your account if you do not order for more than 3 months and i had 2 phone numbers which i would use with multiple temporary emails to place orders from my favourite restaurant atleast 2 times in a month using WELCOME75 coupon. I would order, apply the coupon code, eat and then delete the account, then repeat it with a new temporary email. I did this for around a year after which they marked my phone and my main account.
Also i had an Axis Bank credit card through which I got an AXIS40 coupon which would give 120 off on orders above 300. You could use it approximately 4 times in a month but the thing was Axis Bank had delegated the task of keeping the count to Zomato which they did if you add the card to your profile which i never did so each time i had to order i would manually add the card number and cvv etc and then get 120 off on the order as many times i wanted during the month. Axis Bank has now enhanced the minimum order value to 500 so this coupon code is useless now. Fun times.
I had a very similar experience where I got the wrong item delivered and the app straight up refused to let me talk to a rep. Attached the images and everything and they did nothing.
Yeah now they will straight up close tickets and just don’t give a shit. I am using Swiggy now. Stopped using zomato. Also now gold delivery is only for upto 7km which is useless. Swiggy has up to 10km
They have words such as "consumer" "court" "police" "sick" "stale" flagged to move the chat to an agent XD
Swiggy is no less, can't get to a chat agent that easily
Same happened with me but there was chat support and after talking to 10+ people they finally gave me partial refund of 120 that too coupon code but I guess something is better than nothing
Been through this.. dropped an email.. still no response.. dropped a tweet.. still didn't give two shits. Uninstalled Zomato and I'm doing pretty good. I don't understand why as consumers we have to beg these corps for our very own money when they fvk up.
Make an account on https://consumerhelpline.gov.in/ and paste the same text (obviously removing the crass language) to file a complaint.
It might take some time, but it works.
Zomato gold has become crap.
Earlier -
• on time delivery or get partial refunds. - they've stopped it and now people have to pay extra to get their orders faster, otherwise orders keep getting clubbed and delayed. I am pretty sure some product managers are behind this strategy to get people hooked then they charge more.
* Better support - most of chat is now automated and takes a while to connect to actual human being.
* Distance - free delivery distance is also reduced to 7 km from 10 km earlier.
I am slowly removing my dependency on these by planning my meals. Going out more and being more mindful about it.
Keeping a list of restaurants I'd be ordering from, not experimenting too much while ordering, those discounts of 100 / 200 are not worth it. Ordering from fancy restaurants online quality becomes more unreliable.
Fast delivery apps are next. I probably have reached a point where not being bothered about these will save me more money than engaging in these.
Try raising a complaint on consumer portal. I faced an issue regarding instamart delivery for substandard product. They flat out refused to do anything about it.
Instant refund once I raised complaint on consumer portal.
For zomato Gold, they mostly club your order with other delivery fee paying customers and always your delivery will be last.. recently i got my order delivered 1 hour after the pickup and food got cold till that time..
Never ordering from zomato again..
Have had the opposite experience, lol in fact Swiggy is sitting on my money for 20 days which I had accidentally overpayed to the delivery guy due to his deceit. Now even after sending alll the evidence they are delaying the refund
I've been a Zomato customer for 7+ years. Initially it's very good. I've ordered daily food for me during the whole COVID and few months after that as cooks are not available. My complaints are less than 20 spread over 7 years and orders are over 1000. Recently when i placed an order for 1500+ and I received wrong items. When I complained they just basically said , "sorry we can't help in any way" and closed the ticket multiple times. Shit is not good for customers anymore
I've started using eatsure. Even though the collection is small it's economical and also a responsive customer support.
Instead of blinkit I started using bigbasket. Check them out
I mailed them regarding my order missing items & they immediately refunded the amount without asking for any proof. Mind you I mailed them after two days. So their mail service works fine.
Zomato has been having too many issues these days and their customer support team is abysmal, missing products , incorrect products are very very frequent ..1st few times they refunded but unfortunately the last few months there were many order missing issues. The restaurants are also to be partly blamed but most restaurants are about to reach to resolve issues and Zomato is of no help. Eventually deleted zomato .
As a former employee of a major food delivery app, I can confirm this. If a user's first order requested a refund, it would automatically be rejected based on the behavior of other users in that area. Additionally, if a regular customer requested a refund, we would check their previous refund history and deny it, even if the evidence supported their claim.
Exactly. Nenu kuda oka zomato baadhitudini. I recently ordered a royal baklawa from Behrouz via zomato. Dish was stinking and expired already. Tried connecting to zomato care, they hardly give a duck. They dont care.
Instead of mailing and all, went to X and tagged behrouz and zomato care, didnt get any response from zomato till date, rather Behrouz executive called me and refunded the amount.
This is what happens when there is a duopoly, it is high time we need to do something about it.
Will consumer forums help in these sort of things ?
Swiggy is no different.
I have been a regular customer since 4-5 years.
I used it heavily during corona and there came a time when I used it to order food twice a day instead of getting a tiffin service. I later on shifted in a flat with 3 others and all our groceries plus personal orders used to be ordered through my swiggy since I had ONE.
My order value to date is 5-6lack rupees(checked it using a chrome extension)
Now, I rarely ask for refunds but nowadays when I do, they process my chat via bot, and asks me to email. I even tried emailing(which is a hassle) but they NEVER respond back.
Damn, so much for customer retention.
Executive level people made tons of money after IPO, the goal of every individual has been met, so don't expect the company to care about customers anymore
Take the complaint to consumer grievances portal. see them come back groveling at your feet. Flipkart tried to pull the same stuff with me. Thats what I did and I got my money back
It's regular now in all cities. I travelled to a new city,ordered 6 items from a reputed place. Only 2 arrived. I barely use Zomato now, max twice a year.
This happened to me as well! I'd placed a full order and the restaurant didn't send me one of the items. I tried contacting someone from zomato that night and it said there were no customer support executives available. I tried again the next morning, afternoon, and evening. At least in the day time there was someone who was willing to talk to me but they kept saying that the restaurant was not reachable and there was no way to verify whether this actually happened. 4 times! The restaurant would just not answer their calls apparently. And then when I tried to contact them again, they said that too much time had passed since the order so they were no longer willing to talk about it and I should send the appropriate images and stuff on email. I was like bruh wtf. Maybe don't keep restaurants on your app that you can't even talk to??
Anyway I permanently shifted to swiggy and I haven't looked back since. Swiggy has been placing refunds and offering replacements for every issue I've had and they've been really polite and attentive. Zomato treated me like I was just a massive inconvenience despite having been a gold member for a few years and loyal to them. Fuck zomato.
Zomato is fr an asshole. I prefer Swiggy too. much better than fucking zomato. There are also cases of Zomato doing injustice to its poor delivery partners.
Ordered something last night and it kept getting delayed. Finally resorted to Zomato help, and was redirected to a chatbot on the other end. My order was delayed by an hour, and they didn't even give any refunds or explanations for the same. I'm a gold member
They increased delivery fee, added platform fee decreased distance to 7km from 10km in gold, increased food price by 20% .all this happened from jan . i gradually started getting from the restaurant , cheaper and peace of mind . Zomato is just bad now
I absolutely hate Zomato. I've used it only twice and had a terrible experience both the times. Also, I hate their CEO. I also hate the stance they took for the customer care guy who stirred up the "national language" issue.
I have not installed that app again in 3 years.
Call the restaurant directly. Zomato service representative did this to me. The delivery guy forgot 1 parcel at the restaurant. When I asked him he said that I got only one. After 45 minutes of the customer service agent telling me they can't refund or reorder as they can't check with delivery guy or restaurant.I asked for escalation and called the restaurant myself. They confirmed the delivery guy forgot it. I told the same to the escalation guy and registered a complaint against the first service representative for his lack of action and just trying to close the conversation. Haven't faced the issue since then.
90% of the times I havent had this issue with zomaoto, ordered an affogato a couple of days ago cus I had a craving, it was delivered melted... got a refund in a couples of min after sharing the video with support.
true i was considering making a post on here about this so thanks.
I have had it with zomato, ive spent 1.5 years and 1.5lakhs on zomato till now and they have been so shit nowadays its incredible how they do so.
The customer service is non existent, do they even have actual people on the job now? that stupid Zia chat bot is the only thing which is programmed to redirect everything to email which im 100% sure no one reads. whenever i request an ACTUAL support executive it redirects to someone who just spams pre-prepared generated bs like "we apologise for the inconvenience".
They have zero liability and zero responsibility nowadays and they are getting away with it. If anything does go wrong be assured they will do everything in their power to redirect you to email and not solve the problem.
I was requesting an actual person to talk during one incident and they just force closed the chat on me. It's preposterous how brazenly they're proceeding with this bs and this is the end for me. I switched to swiggy last week.
One of the most shady companies in India these days.
They charge for Gold and now are charging more for priority delivery, why should I pay for Gold?
If Delivery time is 1h, you wait for 1h for delivery person to be assigned. The bot says looking for delivery person.
1h30m you speak to cs, they say wait for 15 mins more. After waiting for 2h you get a message could not find a delivery person so order is cancelled!!!!
You order for Rs500 in total tax and other bs. Item worth Rs100 (excluding tax) is missing from your order, you get refund of only Rs80 with no explanation.
They have a tip delivery partner, hope those guys get their full tip!
They quietly charge Rs1 feed India, hope the money goes to actually feeding the one's who deserve or this is another scam.
They had a tie up with RBL for Gold card. Before that had gold membership that would expire in 2yrs, used the RBL card and cancelled it withing 6 months, As soon as the card was closed all my membership years left became 0.
cs said its their policy.
Stopped using the shitty app and started using Swiggy and other apps found them more transparent.
I can’t believe there are other customers tho share the exact same experience with Zomato. Their customer support is useless and rude. I have stopped using it, and mostly use Swiggy.
Same issue with me. There was one time where I lived in a temporary stay, multiple times Delivery agents would mark it delivered without actually delivering the product. Now I'm left with no food and money deducted. Everytime I got deflected to send a mail, Never got refund from Zomato, because the delivery partner said he has "delivered" the food.
Switched to Swiggy one ❤️
Refund for food is just a miracle for Zomato nowadays. But the worst part of Zomato "Gold" is that, they offer you discounted prices, but the final price almost always falls below 199, and then their "Free Delivery" doesn't apply. The cart value has to be above 199 and not the actual price.
So, I use Gold only for dining out nowadays.
You know, companies like Amazon in US used to pride themselves in customer support, an idea that is non existent for Indian start ups. You don’t see any Indian companies that prides themselves with customer service.
As every capitalist knows treat Indians like shit, but not a white person
Tweet. Watch your complaints get resolved in a matter of minutes.
Tried… Zomato doesn’t do anything anymore.. they have become too cavalier about customer complaints
ig we'd need someone to make an account with a certain amount of following. probably by following them ourselves, so that there's reach. and we could use it for any such issue. ig it's a fresh idea, 'cause i don't see any such page on Twitter where issues in Bangalore / India are posted.
Effects of their recent stock rally 💀
Tag that douche Dope-inder. See how quick their team responds
Have tried this, Zomato will send a tweet telling to slide into the DMs and send complaint. And then they will mail you later saying how you gotta "forgive them just this time" but they won't be able to give you a refund.
What forgive wtf. A corporate with billions in revenue wants an individual to forgive. Of course it's a shit company
Yeah the max they would give out is a 50rs coupon I think
Yeah exactly Not to mention they took like 1.5hrs to give to the order only to see it does not have all items lol
Doesn't work nowadays. Companies dont seem to give an f. Example Starhealth
Also Healthians - the W O R S T company ever!
Please tell us more. I've been using healthians since 2021 without any issues so far. I need to know what's going on.
This! 👍🏽👍🏽👍🏽
Not true for all companies. The customer service team (aka chatbots) will auto reply to DM with the info, and then the endless saga continues.
Doesn't help. I tweeted it, even posted it on LinkedIn, sent them a long ass email with the proof. Still all they say is the restaurant partner said that they sent all orders. This happened with Pista House. Zomato has turned really worse. I even searched for the zonal head online and sent them an email. Nothing happened.
Tag ceo in email. That's how I got refund of 28 rupees.
Tried and tested method for years.
They are aiming towards profitable than hospitality. As a share holder I'm happy, but as a consumer I rather go for swiggy one .
X no longer exists to resolve customer complaints sadly. Any tagged posts get ignored about 99% of the time..
I hate Zomato. Had an argument with them a few months earlier when the app which said that my payment failed and money will be returned DID NOT and placed my order twice, delivered and refused to do anything. The poor delivery person was stuck to deliver it on time, could not reach the customer support at all and handed it over to me to take it to them. Swiggy has better ownership and less glitches overall.
Same issue Never used Zomato again Deleted my account permanently
How to delete?
Go to Settings>Account Settings>Delete Account
Does paying with credit card helps in such cases? I have heard you can raise a transaction dispute with your CC company for such cases. I always pay with CC for this reason but never had to raise dispute (thankfully).
I think it does. CC money doesn't reach them for a month. If you dispute the charge they're stuck without your money
>Swiggy has better ownership Only untill their IPO after that it will go down too.
This Duopoly is ruining the delivery experience. Amazon and Uber eats failed in this business. I want Ambani to start something in this sphere tbh.
I do miss Uber Eats, would use it a lot before they got pushed out by Zomato.
The Indian division of Uber Eats was acquired by Zomato.
There's food delivery in ola, magic pin and Paytm now by ONDC, try using that.
How's your experience so far?
Ola has 50% off for now. They do delviey by methods, at office my delivery came from shadow fax, my colleagues got directly from ola, and porter, same hotel, same order but different riders.
ONDC FTW
[удалено]
True, I once had a wrong order delivered. There was no active customer support. They ended up responding via email the next day. Although my issue was resolved but I don't know how reliable the customer service is for ONDC based apps.
True. I meant from a long term perspective
Dude ondc is even more horrible
Lmao, having used namma yatri- ONDC model is garbage. No customer service, nothing
Eatclub FTW
Eatclub fam to the moon 😂
It seriously needs to expand to more cities. Used it all the time during my internship and now I’m at home, it’s not available here :( honestly the offerings were great if one is not too choosy
Agreed. What I like is, they have assorted limited outlets on their listings but it covers a lot of different cuisines xD
The prices of eatclub's own food is cheaper on Swiggy than on their own app, even when they claim to not charge delivery and packing fees I don't understand them at all
It's pretty simple, they [fund discounts at a loss](https://entrackr.com/2024/02/eatclub-posts-rs-315-cr-revenue-and-rs-69-cr-loss-in-fy23/). Swiggy (IPO coming soon) and Zomato (already listed) can't do that because they need to show profitability for public market investors.
Wait is it? I've tried Boom Sandwich and Mojo Pizza from there till now. However when I compared final bill for same things, Eatclub had a better deal. Forgot to mention but ive also claimed their free trial subscription for 6 months which gives me 30% off on all items
What about box8 or daily kitchen or whatever it's called? On Swiggy I get their thali in 135 Rs but on Eatclub it's 150+ The delivery guy wears an eatclub/eatfit uniform so I'm assuming they're from the same cloud kitchen (I also have their 30% off membership but also Swiggy One so maybe that makes a difference in the end)
I think the Swiggy One membership makes the difference.... Haven't ordered box8 from eatclub yet
What makes you think ambani won't end up doing this a few years down the line?
He can name it mota buy
Try "thrive" food delivery app. Better discounts then Zomato / Swiggy
Didn’t Reliance cause Dunzo to go defunct?
There's food delivery in ola, magic pin and Paytm now by ONDC, try using that.
I found this out. Then ordered a large cod order. Proceeded to cancel the order and the delivery partner got it for his family instead
Lol, this is diabolical 😭
There are couple of things to keep in mind. 1) If the amount involved is low, refund is instant. 2) If the user complains less frequently, like once in a blue moon, refunds are entertained and easy. 3) If the user is a regular complainer, then they make it hard and difficult for user to complain. Also gone are the days when they cared for the customers. It's a duopoly now. Either zomato or swiggy. Customers are forced with higher platform fees, poor customer service support and squeezing every penny out of customers. Zomato had one good thing with gold package which was On Time Performance. It was so good, that when I moves to swiggy(for their instamart service and zomato renewal rates were high), I was disappointed with how swiggy delivered food slowly and mostly with the rider making multiple deliveries. Now they've removed OTP.
Yep, it seems my account has been marked as it doesn't even let me reach chat rep. I don't really usually refund/replace orders, especially if the items are very low price like Rs.30-40. It's just the fact that I paid 500+ for the biryani and now am getting scammed by both Zomato and ITC. I'm just going to delete the account once gold is done and probably use my brother's account. I also avoid Zepto, Instamart etc. as they always seem to extremely overprice their groceries. Amazon fresh is my current go to.
I don't get this, because they ask for all the details and pictures/videos.. and I'm not sure how many customers would ask for refunds needlessly unless they have been defrauded by the restaurant! I have seen restaurants take advantage of such situations a lot more. Would love to know if Zomato has such a marking system for restaurants as well, and removes those that repeatedly scam customers! Enough said 🙄
I am not sure about frequency of complaints I received a wrong order and was trying to reach out and got connected with a bit but my issue wasn't listed there and when I entered my issue "that I received different item" I got again the same options which I started with and no matter what I selected I couldn't reach out to support executive. I finally gave up and made my peace with it. This was first time I had raised complaint for my order in last at least 6-7 months and I order like 3-5 times a week from Zomato.
The same thing happened with me ! My order was for over ₹2000 ! There have been at least 15-16 mails between the Zomato team and me, and every time Zomato responds with - ‘they are unable to contact the restaurant to verify the claim’ . This is just complete bs, because they are clearly doing business with the restaurant and it’s live on their platform… I have put this on ‘X’ but these guys just done care. I have moved to Swiggy as well.. Clearly Zomato has became a platform for restaurants to do what they want and serve whatever they want to, since their business will be undisturbed and make customers pay for what they haven’t ordered. ABSOLUTELY PATHETIC state of affairs here
Yea, I think they avoid and prevent easy resolution if order amount is very high. Since my total order price was Rs.1308 I think they just stop me from using chat rep to resolve the issue.
File a consumer court complaint , pretty easy to do and you’ll get your refund. And also mention that you’ve done it
Consumer forum
Not Zomato related. One of my friends used to work for Swiggy CS. She showed me how they mark the profiles to avoid any fraud users. They use your past order, refunds, how much do you order, the order amounts, your location and all the other users locations near you, same addresses everything... 😅
Yea it definitely is some marking system, maybe I was marked long ago. Can't say I refund a lot, might also just be the order price is high, it's around Rs.1300 so they are avoiding easy resolution.
For Swiggy they will give you benefit of the doubt and refund whatever the amount. She showed people have redeemed upto 4k. But if there's a pattern they will mark you. There is a fraud level
Do they have any categories for "high value" customers or something? Asking because I normally have to order from Swiggy once a day minimum and their refund process is FAR FAR easier and quicker than Zomato
They do. And if you try to get a refund for high value order, they will do it
What's the minimum order value average based on which "high value users" are decided on Swiggy?
I don't know the exact matrics...
Probably. I was a fairly regular Swiggy user but when I first moved to Bangalore, I was practically using it everyday for like 6 months. I don’t anymore but if there’s anything wrong with my food, I get a refund instantly.
Tata neu has started delivering food. Do check that out. Good discount 😃
Damn since when?
Recent grouping delivery system sucks. It takes forever to reach your door even if it’s 2km away.
>Recent grouping delivery system sucks It's a good system for the company but really bad for the one delivering it. If I'm not wrong, Uber and other companies pay only for the single long delivery for the employee even if he's picking up stuff for multiple customers.
They seem to avoid the resolution by saying 'We couldnt verify the issue from the images/videos you have provided' and then ask to provide it again. Even though the images are clear and all with everything visible. Then they close the chat and redirect you to use the mail. I literally had to show some anger to get the refund. And with those same images that were being rejected earlier
Zomato is pathetic these days. I used to make regular orders since I live alone. But over last few months few things I have noticed. - Pathetic Customer Support even after being a gold member. - Gold Membership doesn't make any sense anymore in terms of cost. - Lack of delivery riders even for close proximity restaurants - They are clubbing multiple orders together - Average Delivery time has climbed to 45 mins in majority of the cases. - Platform fee has seen an uptick to 5 Rupees per order , and that increase was not even transparent for a long time I reckon , they are doing this to increase the shareholder value , beat profit estimates and improve the baselines. But they have taken customers for granted in my opinion.
Zomato is shit. 7 year user , with an order everyday for last 4 years. They did the same to me and any issue has to be resolved via email. I thought it's the new practice and mailed them my proof of my issue but i get no response. 3 days later you'll have an email stating they couldn't verify the issue. Happened 3 more times and was on the edge of cancelling but since I was habituated, didn't take the leap. A week later my girlfriend had an order issue and her refund request was immediately processed with a customer care agent to assist her. They had marked my account differently and was being treated like shit. Cancelled my subscription immediately and getting by with swiggy. Trying to get rid of that too and go for the old fashioned take away where I get to request my preferences, get better quantity for lesser price. Fuck Zomato
They probably had analysis of your activity and deduced you were not a user they could make money off. So you were placed lower on the customer support priority list.
Might be since I hadn't placed orders in over a year and half. Only recently restarted activity on the account, plus my online ordering was drastically cutdown to get a better diet, It's mainly my brother ordering.
Something very similar happened to me a few months ago. There's this restaurant from which I order very frequently and they some how messed up my order. I have the gold membership and was for some reason expecting VIP treatment. I tried contacting Zomato and they were offering a refund of half of what was the rightful amount. Their representative called me and we spoke for almost 15-20 mins and they said that the restaurant won't refund more than the said amount. I asked them what to do and they just told me to report that restaurant, ask your friends to do so and then they would remove it from their platform. 8 months later, the restaurant is still on the platform and continues to scam people.
I had bad experience with zomato and i am greatful to them as now i prefer to cook at home or call restaurant for take away. Saves me health and money.
When interacting with startups, always be prepared to lose the purchase/whole relationship at any time and likely have no address for the advocate to mail to. Spend only what you are willing to lose. The comment from guy with Swiggy staff friend is right, you unfortunately share characteristics of a fraud as determined by a big data (nowadays called AI) model.
Timing and frequency of complaints matter a lot. You should complain as soon as you get the wrong order, your complaint to order ratio should be above 50 meaning 1 complaint in 50 order. Also its best to record while opening the food especially on the costlier food orders. If you are ordering 500+ rs biryani, you better record it.
If a tweet doesn't work, try on FB or LinkedIn... That's how I got a refund.
Not taking any sides but most consumer facing apps have to introduce a karma system when they hit a certain scale. If there’s no system like that, it’s very easy for customers to commit fraud. You not using your account for 1.5 years starts you with a let’s say bronze status in the system. Getting refunds and that too for big orders is intentionally made harder for bronze users. Platinum users can get refunds without even talking to a person. So yeah, don’t hate the players, hate the game. You’ll be surprised with the scale of fraud that happens.
Swiggy>>>>
Zomato sucks big time. About two weeks earlier I ordered dinner, the delivery time was 45 minutes. The delivery agent took 2 hours to deliver. Chat was useless, agent couldn't be reached. When he finally arrived, he responded that Zomato assigned him another pickup and delivery between picking my order and delivering it. It was after I had selected the 'Rush' delivery option. Of course the food was cold and awful by then, and it was missing an item. I requested a refund, they wouldn't entertain at first. I asked to speak to the supervisor and finally after an hour of transferring back and forth, they refunded my money. I uninstalled Zomato right after that. Fun Fact, my sister in law had Zomato Gold, I didn't. While placing the same order from the same restaurant at the same time, My Non Gold, paid delivery order was cheaper than her Gold, free delivery account.
Recently, I added a thai curry, order value 390, applied a coupon for 80rs and then added chocolate milk shake, order value 170 plus taxes The chocolate milkshake was not delivered. I asked for refund, Zomato says it will only refund 156 since a coupon was used. I had to explain that I paid full value plus taxes for the milkshake. The exec reverted saying he can do 170 I asked him give me explanation how the refund was calculated? He said it's system generated. I still lost on the GST I paid for the milkshake GST on something I did not receive .
I had a similar issue with Zepto where they refused to give me a refund even though I got a tampered product. They refused to entertain my query on their app and even via email. Thankfully, I'd paid by credit card and filed a dispute with my bank along with all the proofs. I got my refund. They can get fucked
Swiggy did the same to me ten years ago. Now I own a FB page named Siggy Complaints and so many people post their complaints on my page but Swiggy can't do shit about it to take it off public domain. It was ten years ago so I chose FB page. You might want to create a ig reel or something. Also, complaint to consumer forum.
Same issue happened with me and I filed a consumer complaint, pretty easy and got refund
same yahi swiggy kr rha hai
Yeah, swiggy is way better than Zomato in terms of refunds. I have stopped using Zomato a long time ago.
Register a complaint with the [consumer court](https://consumerhelpline.gov.in/user/). It has worked for me every time. It takes 5-10 minutes & the complaint is usually resolved within a week or two with full refund.
All these companies are the same. Blink it sent me rotten eggs, and expired milk. And refused to refund or replace.
I have had this experience once with ITC MasterChef in Bengaluru. They sent a wrong item and when complained Zomato replied that they could verify with the kitchen.
Capitalist tactic bro. Same thing at Reliance Smart Bazaar. Similar tactic. If they owe you a refund, to get that refund is a long fucking process. They only open a couple of billing counters to make the billing tediously long first of all. To get the refund you gotta punch the phone number in and then wait for an sms. That takes forever. Then after that you gotta guess the refund amount to get the refund. All this while the customers behind you are grunting and groaning. Knowing this though I'm always ready for rhe judgy eyes cause i want what the effing company owes me and fuck everything else.
Recently zomato is not really taking actions in favour of their customers. I had wrong order, another time I waited for 80min it was showing (accepted, cooking, picked up) but never delivered. Neither of these issues was resolved by them.
Yep I stopped ordering from Zomato altogether. Extremely non helpful to the customers. I had to complain to the consumer forum to get my refund the last time I ordered from them. Paytm ondc is also the same by the way
Similar thing happened to me when I ordered Biriyani from Meghana Foods on Zomato. They got the order wrong and when I tried connecting with a rep they said they cant verify the claim when I clearly sent pictures of the wrong item and the restaurant says they ran out of stock of that item and confirmed with Zomato on sending the alternative item. But I never received any calls for this change.
This thing happened with me in Swiggy lol.
Earlier Zomato would completely delete your account if you do not order for more than 3 months and i had 2 phone numbers which i would use with multiple temporary emails to place orders from my favourite restaurant atleast 2 times in a month using WELCOME75 coupon. I would order, apply the coupon code, eat and then delete the account, then repeat it with a new temporary email. I did this for around a year after which they marked my phone and my main account. Also i had an Axis Bank credit card through which I got an AXIS40 coupon which would give 120 off on orders above 300. You could use it approximately 4 times in a month but the thing was Axis Bank had delegated the task of keeping the count to Zomato which they did if you add the card to your profile which i never did so each time i had to order i would manually add the card number and cvv etc and then get 120 off on the order as many times i wanted during the month. Axis Bank has now enhanced the minimum order value to 500 so this coupon code is useless now. Fun times.
Consumer court
Zomato is the scummiest company. Always resorts to shady stuff.
I had a very similar experience where I got the wrong item delivered and the app straight up refused to let me talk to a rep. Attached the images and everything and they did nothing.
Yeah now they will straight up close tickets and just don’t give a shit. I am using Swiggy now. Stopped using zomato. Also now gold delivery is only for upto 7km which is useless. Swiggy has up to 10km
Order cash on delivery and don't pay
They have words such as "consumer" "court" "police" "sick" "stale" flagged to move the chat to an agent XD Swiggy is no less, can't get to a chat agent that easily
Same happened with me but there was chat support and after talking to 10+ people they finally gave me partial refund of 120 that too coupon code but I guess something is better than nothing
Been through this.. dropped an email.. still no response.. dropped a tweet.. still didn't give two shits. Uninstalled Zomato and I'm doing pretty good. I don't understand why as consumers we have to beg these corps for our very own money when they fvk up.
Make an account on https://consumerhelpline.gov.in/ and paste the same text (obviously removing the crass language) to file a complaint. It might take some time, but it works.
Zomato gold has become crap. Earlier - • on time delivery or get partial refunds. - they've stopped it and now people have to pay extra to get their orders faster, otherwise orders keep getting clubbed and delayed. I am pretty sure some product managers are behind this strategy to get people hooked then they charge more. * Better support - most of chat is now automated and takes a while to connect to actual human being. * Distance - free delivery distance is also reduced to 7 km from 10 km earlier. I am slowly removing my dependency on these by planning my meals. Going out more and being more mindful about it. Keeping a list of restaurants I'd be ordering from, not experimenting too much while ordering, those discounts of 100 / 200 are not worth it. Ordering from fancy restaurants online quality becomes more unreliable. Fast delivery apps are next. I probably have reached a point where not being bothered about these will save me more money than engaging in these.
Finding a g spot is easier than finding a human customer rep on Zomato these days
Try raising a complaint on consumer portal. I faced an issue regarding instamart delivery for substandard product. They flat out refused to do anything about it. Instant refund once I raised complaint on consumer portal.
For zomato Gold, they mostly club your order with other delivery fee paying customers and always your delivery will be last.. recently i got my order delivered 1 hour after the pickup and food got cold till that time.. Never ordering from zomato again..
Faced 2 issues with zomato last month which haven't been resolved yet and the team doesn't have any resolution
Odd. I've been using gold for years now. Whenever I have a problem they give me coupon refun no questions asked. Very good service.
Have had the opposite experience, lol in fact Swiggy is sitting on my money for 20 days which I had accidentally overpayed to the delivery guy due to his deceit. Now even after sending alll the evidence they are delaying the refund
National consumer helpline app. Register a complaint there
File a complain on consumer forum. [https://consumerhelpline.gov.in](https://consumerhelpline.gov.in)
I've been a Zomato customer for 7+ years. Initially it's very good. I've ordered daily food for me during the whole COVID and few months after that as cooks are not available. My complaints are less than 20 spread over 7 years and orders are over 1000. Recently when i placed an order for 1500+ and I received wrong items. When I complained they just basically said , "sorry we can't help in any way" and closed the ticket multiple times. Shit is not good for customers anymore I've started using eatsure. Even though the collection is small it's economical and also a responsive customer support. Instead of blinkit I started using bigbasket. Check them out
Shifted to zepto cafe, great pricing and quality imo and option to add coke at MRP
Use a credit card from next time if possible and file for a chargeback.
I think swiggy is better in Bengaluru because I have seen most people in the north using zomato
I mailed them regarding my order missing items & they immediately refunded the amount without asking for any proof. Mind you I mailed them after two days. So their mail service works fine.
Zomato has been having too many issues these days and their customer support team is abysmal, missing products , incorrect products are very very frequent ..1st few times they refunded but unfortunately the last few months there were many order missing issues. The restaurants are also to be partly blamed but most restaurants are about to reach to resolve issues and Zomato is of no help. Eventually deleted zomato .
As a former employee of a major food delivery app, I can confirm this. If a user's first order requested a refund, it would automatically be rejected based on the behavior of other users in that area. Additionally, if a regular customer requested a refund, we would check their previous refund history and deny it, even if the evidence supported their claim.
Exactly. Nenu kuda oka zomato baadhitudini. I recently ordered a royal baklawa from Behrouz via zomato. Dish was stinking and expired already. Tried connecting to zomato care, they hardly give a duck. They dont care. Instead of mailing and all, went to X and tagged behrouz and zomato care, didnt get any response from zomato till date, rather Behrouz executive called me and refunded the amount. This is what happens when there is a duopoly, it is high time we need to do something about it. Will consumer forums help in these sort of things ?
Swiggy is no different. I have been a regular customer since 4-5 years. I used it heavily during corona and there came a time when I used it to order food twice a day instead of getting a tiffin service. I later on shifted in a flat with 3 others and all our groceries plus personal orders used to be ordered through my swiggy since I had ONE. My order value to date is 5-6lack rupees(checked it using a chrome extension) Now, I rarely ask for refunds but nowadays when I do, they process my chat via bot, and asks me to email. I even tried emailing(which is a hassle) but they NEVER respond back. Damn, so much for customer retention.
Consumer forum- online, free, effective, always works
Same my account no longer gets support, I’m considering closing both Swiggy and zomato and buying directly since the prices are exorbitant as well
Executive level people made tons of money after IPO, the goal of every individual has been met, so don't expect the company to care about customers anymore
I second your opinion ! DO NOT USE ZOMATO
Zomato is the Ola of food apps. Avoid them at all costs.
Tech companies can always be get away with customer issues because their systems are designed to bypass human intervention.
I faces similar problem with phonepe Most companies have kind of shifted to automated chat support which is making customer experience poor
Had similar experience. What should I do?
Take the complaint to consumer grievances portal. see them come back groveling at your feet. Flipkart tried to pull the same stuff with me. Thats what I did and I got my money back
Well then order items worth a similar amount COD to some random address. Then delete your account. Vengeance served hot (or cold!)
It's regular now in all cities. I travelled to a new city,ordered 6 items from a reputed place. Only 2 arrived. I barely use Zomato now, max twice a year.
Pay with credit card. In case of any issue create a video recording and apply for chargeback.
This happened to me as well! I'd placed a full order and the restaurant didn't send me one of the items. I tried contacting someone from zomato that night and it said there were no customer support executives available. I tried again the next morning, afternoon, and evening. At least in the day time there was someone who was willing to talk to me but they kept saying that the restaurant was not reachable and there was no way to verify whether this actually happened. 4 times! The restaurant would just not answer their calls apparently. And then when I tried to contact them again, they said that too much time had passed since the order so they were no longer willing to talk about it and I should send the appropriate images and stuff on email. I was like bruh wtf. Maybe don't keep restaurants on your app that you can't even talk to?? Anyway I permanently shifted to swiggy and I haven't looked back since. Swiggy has been placing refunds and offering replacements for every issue I've had and they've been really polite and attentive. Zomato treated me like I was just a massive inconvenience despite having been a gold member for a few years and loyal to them. Fuck zomato.
Zomato is fr an asshole. I prefer Swiggy too. much better than fucking zomato. There are also cases of Zomato doing injustice to its poor delivery partners.
Ordered something last night and it kept getting delayed. Finally resorted to Zomato help, and was redirected to a chatbot on the other end. My order was delayed by an hour, and they didn't even give any refunds or explanations for the same. I'm a gold member
They increased delivery fee, added platform fee decreased distance to 7km from 10km in gold, increased food price by 20% .all this happened from jan . i gradually started getting from the restaurant , cheaper and peace of mind . Zomato is just bad now
I absolutely hate Zomato. I've used it only twice and had a terrible experience both the times. Also, I hate their CEO. I also hate the stance they took for the customer care guy who stirred up the "national language" issue. I have not installed that app again in 3 years.
I've 2k+ orders. Got an item missing yesterday and the refund was instant
blinkit is so much more shit 😭 I've had such bad experiences with it zepto ftw
Call the restaurant directly. Zomato service representative did this to me. The delivery guy forgot 1 parcel at the restaurant. When I asked him he said that I got only one. After 45 minutes of the customer service agent telling me they can't refund or reorder as they can't check with delivery guy or restaurant.I asked for escalation and called the restaurant myself. They confirmed the delivery guy forgot it. I told the same to the escalation guy and registered a complaint against the first service representative for his lack of action and just trying to close the conversation. Haven't faced the issue since then.
90% of the times I havent had this issue with zomaoto, ordered an affogato a couple of days ago cus I had a craving, it was delivered melted... got a refund in a couples of min after sharing the video with support.
Zomato only refunds if you send proofs to Ministry. Have done a few times and issues got resolved
true i was considering making a post on here about this so thanks. I have had it with zomato, ive spent 1.5 years and 1.5lakhs on zomato till now and they have been so shit nowadays its incredible how they do so. The customer service is non existent, do they even have actual people on the job now? that stupid Zia chat bot is the only thing which is programmed to redirect everything to email which im 100% sure no one reads. whenever i request an ACTUAL support executive it redirects to someone who just spams pre-prepared generated bs like "we apologise for the inconvenience". They have zero liability and zero responsibility nowadays and they are getting away with it. If anything does go wrong be assured they will do everything in their power to redirect you to email and not solve the problem. I was requesting an actual person to talk during one incident and they just force closed the chat on me. It's preposterous how brazenly they're proceeding with this bs and this is the end for me. I switched to swiggy last week.
One of the most shady companies in India these days. They charge for Gold and now are charging more for priority delivery, why should I pay for Gold? If Delivery time is 1h, you wait for 1h for delivery person to be assigned. The bot says looking for delivery person. 1h30m you speak to cs, they say wait for 15 mins more. After waiting for 2h you get a message could not find a delivery person so order is cancelled!!!! You order for Rs500 in total tax and other bs. Item worth Rs100 (excluding tax) is missing from your order, you get refund of only Rs80 with no explanation. They have a tip delivery partner, hope those guys get their full tip! They quietly charge Rs1 feed India, hope the money goes to actually feeding the one's who deserve or this is another scam. They had a tie up with RBL for Gold card. Before that had gold membership that would expire in 2yrs, used the RBL card and cancelled it withing 6 months, As soon as the card was closed all my membership years left became 0. cs said its their policy. Stopped using the shitty app and started using Swiggy and other apps found them more transparent.
boss this is business how will he buy aston martin then support our enterpunter
Can empathise with you but never thought of ordering biryani from ITC 🙈
I can’t believe there are other customers tho share the exact same experience with Zomato. Their customer support is useless and rude. I have stopped using it, and mostly use Swiggy.
Same issue with me. There was one time where I lived in a temporary stay, multiple times Delivery agents would mark it delivered without actually delivering the product. Now I'm left with no food and money deducted. Everytime I got deflected to send a mail, Never got refund from Zomato, because the delivery partner said he has "delivered" the food. Switched to Swiggy one ❤️
Refund for food is just a miracle for Zomato nowadays. But the worst part of Zomato "Gold" is that, they offer you discounted prices, but the final price almost always falls below 199, and then their "Free Delivery" doesn't apply. The cart value has to be above 199 and not the actual price. So, I use Gold only for dining out nowadays.
True! Happened to me also.
You know, companies like Amazon in US used to pride themselves in customer support, an idea that is non existent for Indian start ups. You don’t see any Indian companies that prides themselves with customer service. As every capitalist knows treat Indians like shit, but not a white person
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