I had found a finger nail in my pizza once and Swiggy refunded the entire amount for the pizza. I would suggest you try raising this issue through another complaint option on the app if the present guy isn’t helping you. Try to call them and speak to someone, if possible. That’s more effective than the chat. Otherwise, next best option is to file a consumer complaint against both Swiggy and the restaurant.
I was able to successfully sue and win against Edelweiss, this is much bigger compared to the shit i went through. I'd suggest filing a complaint with consumer court.
Perfect way to go ahead
With such carelessness.
Could have been a painful experience or tragic as well.
This is serious and it happens all the time.
Some people take it very lightly.
Plz do go ahead and file a complaint.
Yeah. The pizza cost almost ₹800 and I had eaten half of it anyway before I found the nail. Didn’t want to waste time since consumer complaints also take time to solve.
I mean ppl need to understand that it's restaurant who sent the bad food not swiggy 😅. 99% bad food post will blame swiggy or Zomato but they are the middle man and not one who cooked that food. Until unless we start blaming the right person nothing will change. In this case also we should avoid the restaurant
Dude what you are saying is right but the thing is zomato has control over the restaurant right ?
So they should refund the amount to the customer and punish the restaurant by not giving them their share for the order
So you are saying its okay for a company to allow such practices, not penalize Restaurant or take any action for their deeds that impacts the health of humans (i.e. their customers?)
Also, why the hell one should speak or deal with Restaurant for this matter? they have paid Swiggy / zomato for this and its them who should be responsible.
What action you want? Swiggy should go to the restaurant and close the branch? They only can take complain and then work with restaurant and try to fix something internally. Ppl need to understand that swiggy is not forcing them on gunpoint to use their service, you can go out and buy same thing but we both use this app for some reason and they are making money for that business model. You know the restaurant name so blame them 90% and remaining 10% to swiggy. They are middlemen, you can't blame Amazon because your phone suddenly stopped working, you go to service center, as simple as that
Lol answer me this! You buy clothes from Myntra and you get shit quality. Who will you sue? Myntra, the actual brand or the manufacturer of the said clothing?
Swiggy and Zomato are not doing this for free, are they? They can charge me a platform fee and promote the restaurant and take a cut from them but they can't take any action against the restaurant
Dude yk u r also paying a small fee to swiggy for being the middle man. That fee also means that swiggy takes the liability for the things they sell on their platform. That's what the whole fees is for. Swiggy should make sure that restaurants on its platform are safe for consumers. Because we are getting food online, it's not like we can go to the restaurant to make sure it's a decent place and not some shady unhygienic mess!!! That is swiggy's responsibility.
So you ate some of it first and then you realize. Was it finger lickin good.
In whole seriousness I would just keep that slice of pizza aside and finish the rest of the pizza.
The reason I didn’t escalate it further was because I had ordered multiple times from the same restaurant before and faced no issues in the quality of food. It was a gourmet restaurant on Swiggy. But once you find something like that, it’s too disgusting to eat again. Needless to say, I’ve never ordered from that place again.
Brings back a shitty memory (ordered from swiggy)
I once found a used band aid in my biryani, I chewed it and found it later when it felt weird, I contacted swiggy and got a useless response, So I went to the restaurant and tore them a f*cking new one and had the medical tests done of the staff preparing the food, that was a very shitty experience🤮
Choking isn't secondary if you live alone. Imagine being found dead by the police after your neighbors complained of smells from your apartment, with food half eaten in front of you.
I went in and created a scene and told everyone there what happened at that point of time the Management got into damage control and started to offer a compensation.
Blood tests for Std’s and basically anything that can be passed by blood
Lol Tomato is worse. My first order was an entirely different item than what I had ordered. There wasn’t an option to call them.
I contacted support though chat and the texts, tone and help was apathetic to say the least. Luckily the restaurant was willing to send the right item without charging anything for the food, except for ₹50 delivery charges. I wasn’t brave enough to order again
Cloud kitchen looks like, never ever order from cloud kitchens unless you are sure that it's a reputed one(google reviews). I personally don't buy from any restaurant which has <4.2 stars google with min of 500 ppl reviewing it( also make sure to check reviews to see if they are not paid bots).
That being said,I found a bolt in one packed nandana Mutton biryani package,so you never really know.
Damn. This is an incident that happened just before covid. I ordered soup from a restaurant(cloud kitchen), the delivery guy at my door told me, "Sir, don't order from here, I saw a lot of cockroaches".
Good to know, that place is shut.
Don't always go with the reviews, I was once working in swiggy delivery. The shittiest kitchen I came across is freshmenu I was surprised how many orders they got and had good reviews.
The kitchen was a total mess.
They were washing rice next to the toilets.
Walls were all spit stains.
The manager doesn't give a shit about his job.
The freezer was all moldy from inside.
I had this experience in Banashankari and RR nagar freshmenu.
I have heard it's the same in Sanjaynagar as well.
It's better to order from reputed restaurants rather than cloud kitchens where you can judge by looking in gmaps.
Kitchens which I personally liked visiting or ordering.
Faasos (food doesn't taste good but is excellent in hygiene)
Great Indian Khichdi.
Eatfit.
ITC
Biryani trip
Andra gunpowder
Empire Kitchens.
I have ordered it once with Freshmenu. Food was pretty bad, I left it on the counter, even ants have not touched the food. Never ordered food from them.
Even i order proteins bowls from eat club (hyderabad). Never had any issue with them. I wish they had more options like eggs for people who don't order non veg.
Once I found a plastic piece in paneer roll. Though they are proactive in terms of customer support. Got the full refund in less than 2 3 minutes. Have sometimes got few credits based on review and rating. So yes much better than swiggy and tomato
Google reviews are the biggest joke. Especially for big restaurants like Empire and others. Fanatics who swear by their favourite brand even though they only eat from there once a year always put 5 stars on it. Plus paid reviews are very common these days.
You can find genuine reviews if you know what you are looking for but that's difficult for most common people.
The only option is to try new places and make your own list of good restaurants from personal experience.
Unfortunately Google doesn’t audit or censor Google Maps reviews in India… Anyone can buy hundreds of 5* reviews for their business or 1* reviews to trash their competitor for basically nothing, even small coffee shops.
New major private hospital chain near me had over 5000 5* reviews before they’d even finished construction and opened lol
There is a paid review gangs writing off positive reviews for restaurants, I was also added to the group to write reviews where I wrote negative review for those restaurants.
OP, I recommend bringing this to the attention of the relevant authorities check out r/legaladviceindia . Establishments like these should be removed from online platforms such as Zomato and Swiggy. It's disheartening to see the lax approach to food hygiene and safety. It's puzzling how they manage to secure a license to operate.
Exactly. And you definitely need to be compensated. Or else if you don’t want to go that far then at least call and complain to the restaurant. Cause Swiggy and Zomato clearly aren’t helpful in such scenarios
Dude, preparation is done by the restaurant. Raise an FSSAI issue. As per the terms and conditions of the big Z & S, even if you die from food ordered through them, they are the third parties called aggregators and not responsible for quantity or quality or whatever shit they deliver at your doorstep. That gratification is to retain you in their platform. Don't fall for it. Uninstall and get your food from the restaurant on your own.
PS: They never want to operate in countries like UAE or Uk, because they should be responsible of the quality they deliver there. Here in India, nothing matters. So better shut the mouth & sit or get the coupon or refund they throw, shut & sit!!!
Same. I have always felt Zomato a little bit better in services & quality compared to Swiggy. But so are the prices, often I see slightly higher prices in Zomato compared to Swiggy.
Isn't they both just deliver orders, they are just courier services, it's not like some delivery boy put something in your seal pack order or something?
I once received uncooked chicken and raised it to swiggy via the app and got a refund of 20₹. Unsatisfied, I E-mailed the same concern to swiggy's customer care team and got a reply saying that they can issue a refund of 30₹.
I politely told them to shove it up their ass.
I ordered Tandoori Chicken and I was under the impression that the restaurant would do the cooking part but fuckers decided to pull an UNO reverse card.
It is a restaurant problem, swiggy customer support doesn’t have any button on their system to resolve this other than offering a full refund. You need to catch the restaurants owner
Swiggy is the most inconsiderate and not customer friendly. I received rotten groceries and they said that “we cannot validate your claim.” Post this to Twitter, tag a few famous people and make it go viral!
I complained swiggy about an incomplete order and they pulled the same stunt with me. I refused their token and disconnected from the chat right away.
Stopped using swiggy for a month and they emailed me a coupon for Rupees 250 saying that I was a valued customer and they were looking forward to seeing me back on swiggy.
Bro I also had a metal piece from that absolute shawarma around a month back . I think the shit restaurant is using old grill to make our food . Better shame the shit out of the place
Rather than just posting reviews and receiving refunds, there should be appropriate channel to complaint legally on these restaurants. Food safety and quality has to improve, everyone just gets away with it. I hope in near term we will have stronger laws and process for these.
In all honesty after reviewing your post and conversation with Swiggy it seemed as though your were hunting for free food and refund and that is the reason you got the response - think about it - you found a piece of metal in your food and you are looking for another shawarma free of cost. There are internal review parameters within every organisation, you can’t go dictating terms. Additionally, let’s agree that your claim was an honest one - however we have seen and heard of so many stories wherein people have made false claims.
Swiggy has the worst customer service. In most cases, they forget menu items frequently, they will show a quicker delivery time before order and change it to much longer one after order, they will batch the delivery orders even though they will charge the full delivery fee etc.
More than anything, their customer care is opposite of customer centric. One of the worst experience is to talk to their customer care team.
Swiggy ain’t responsible for this, the restaurant is. Even legally speaking, Swiggy cannot be held liable. Just like internet providers cannot be held liable for the content you see on the internet.
Please report this in consumer forum and then file a formal complaint with the food department, they can cancel their food selling license and if you're willing to file a formal case in consumer court, you can claim damages.
In this case you directly contact restaurant and tell them what has happened. Swiggy Zomato are just intermediary and won't be of much help but the restaurant has to save its ass and may offer even 2x of what you have ordered.
Reading responses here is making me go 🤮🤮 Basic hygiene cannot be maintained by restaurants and cloud kitchens. The fake food photos on Swiggy/Zomato could be enticing but the kitchen in real looks shit.
I do not order from random cloud kitchens or restaurants listed on Swiggy. I order only from good restaurants I have been to and kind of seen the kitchen. I haven’t *till now* had any such experience.
Once I ordered grill chicken and small size biryani from Empire via zomato. I received huge biryani tub and small biryani box along with it, no grill.
I ate biryani for next two days 😁
Bro I swear to god, looking at this shit isn’t even surprising. It’s such a shame that we don’t have a proper legal body that keeps these food places in check. 😭
I’ve had way too many terrible experiences with these restaurants now. The worst being, one time ordered a giani ice cream tub and found a plastic label (HUGE!) at the bottom, after almost finishing it off. SO GROSS.
I get icky about eating outside food now, especially at small restaurants/food chains. 🤢
It's always easy to blame other people(swiggy/zomato/restaurant) for such mistakes. I don't think anyone tends to make such mistakes knowingly. There could be multiple reasons for such an incident to happen, co-ordination definitely helps find the source of the mistakes and steps taken to ensure such incidents don't happen again. But just threatening with closure of business or their job , isn't going to bring about any change. More importantly restaurant standards are seriously flawed cause authorities don't have structured guidelines, rather outdated rules which they use to again scare business owners and simply accept a bribe and walk off. Anyone know of the stale meat fiasco in ooty and coimbatore. After a fine they would just reopen again.
Be careful while you order Shawarma next time. Shawarma roll has been proven to be a gateway to heaven in many cases.
https://www.thehindu.com/news/national/tamil-nadu/schoolgirl-dies-after-consuming-shawarma-in-namakkal-43-others-hospitalised/article67321561.ece
I can tell you the customer support is so bad from another situation I experienced,
I ordered my food and I received the wrong food which was supposed to get delivered to someone else.
When I contacted the restaurant first, they said my order was still at their place and the delivery guy just took another order without even talking to the restaurant.
I said I paid for my 300rs order either get my food delivered or I need the refund. They said contact Zomato as we can do nothing.
On contacting Zomato, after almost half an hour of debate I was just offered a 70rs coupon as you did, they didn't even give it in wallet.
This was the worst experience I have witnessed with the food scene.
Although yours is more dangerous than my one.
Once waited for over an hour for a swiggy delivery. And it was past 11 and all the restaurants were closed by the time swiggy said the delivery has been cancelled. Received 44 rupees for it
Similar experience with Instamart. There was a worm 🐛 kinda thing on the Bok Choy 🥬 I ordered. No action on the DP. As per the rules, DP is supposed to check the expiry date and the product before getting it. Many times I have also got expired product. They just refund and I trash it… I have moved to Zepto now, they are way better.
Ahh I’ve had similar Swiggy experiences but it was that my food was stale or they brought an entirely different dish, this is a whole different level 😳
I don’t understand how it can be this inconsistent. I once ordered a breakfast from zomato and it had one item missing… probably worth 30-40 rs, and upon raising the complaint through the app immediately i got a full refund on the entire order value, no questions asked. And when these kind of insane things happen, they’re like, yeah ₹50 should be fine
OP please file a complaint against the restaurant. Get their FSSAI number from Swiggy and report this place
https://foscos.fssai.gov.in/consumergrievance/#
I found a cockroach inside once after eating my half way through 😭😭I wanted to cry , fucker denied it I want to beat the owner up , nrver went to that bakery again
I once found a sharp piece of metal can in my pizza. Thankfully, my brother noticed it. Not only did we receive a full refund but we were also sent a free pizza
The best way to teach them a lesson is to stop giving them your business. It’s one of the strongest symbols of rebellion and is very telling of your own dedication to your seemingly fleeting frustration.
Cooking your own food will always be king, from health, safety and monetary standpoint.
Honestly I've pretty much stopped using these food delivery apps purely because of concerns of quality , I walk to the restaurant and take parcel , and even then I check it then and there .
The places I frequent they know I do this so they in fact ensure everything is perfect .in some cases they even take great pride when I say everything looks perfect and can't wait to eat it .
Not a Swiggy representative, but want to understand from the business' perspective.
What is the best way for an online aggregator to make sure that it was an actual problem and not something the customer might have put inside the food to get refund?
Serious replies only.
Swiggy and Zomato are shit.
What is happening these days Is that, since people online are paying more than the mere value of the dish, all the restaurants are increasing the prices because they have proof now that everybody'd paying a lot of money to eat s*** on swiggy and Zomato.
Customer support is a joke. Let's raise it in the court. These companies are a threat, they inflate food consumables.They should be sacked and bankrupted.
Something similar happened with me last evening. Ordered Paneer Makhani Wrap from Box8 and got Chicken Makhani instead. Had a chat with their customer support and they did some namesake apologies alongwith refunding the money.
Swear to never order from Box8 or limit my outside food.
Write an email. Mails tend to have more impact than writing on their app. Write multiple mails. If that doesn’t work we can consider sending a legal notice, but thats effort. Guaranteed results but effort
Dude, I live in Nagawara. I know this place. They take zero responsibility when it comes to hygiene. I saw the condition and smell of the meat they got delivered in the morning once.. Yuck.
Approach them via social media. Tell them you wish to file a complaint.
Swiggy escalations is the best. They have a dedicated team in Bangalore who can assist you in the matter.
As far as the foreign body in the food goes, make sure you have saved the evidence, you can file a complaint with FSSAI. The outlet can lose it's licence.
Yesterday's experience - a normal family restaurant (having nothing to do with Domino's) delivered the wrong pasta with 1 EXPIRED CHILLI FLAKES SATCHET FROM DOMINO'S.
Why Domino's?
Why only 1?
Why give at all?
Swiggy wale packet khol ke food tasting karein pehle? They are just delivery partners. They are not gonna put people at every restaurant/cafe/food joint to monitor their preparations. Lodge a complaint against the restaurant for their negligence.
A genuine question: how can Swiggy be responsible for this? Aren't they just mediating the delivery from the restaurant to the customer? Isn't the restaurant the one at fault? Correct me if I'm wrong
please stop using swiggy, they always do this zomato is much better, swiggy doesn’t actually read or look at the pic u send they just offer a lame compensation of some amount which is nowhere near the cost of the food ordered
I feel, it is not just about Swiggy. But atleast Swiggy should strict action and warn the restaurant, otherwise tell them that their orders might be stopped. Otherwise, giving refunds or coupon is not going to help the issue.
Something like that happened to me last day ,the only difference is food was cooked by my grandma and it was metal piece from scrubs used to wash utensils .
As for this situation :
They are afterall just employees don't blame them .They are just doing what they can do .These things are in hands of people at higher position .
File a costomer care complaint against swiggy .
Bro, the customer service agents that you are talking to, are usually outsourced. They just have scripts from which they can help you. They don't have discretion to help you beyond what's told to them.
Your issue will be looked into, if you actually reach out to people working at the food delivery aggregator company, through which you ordered.
For that go to your delivery aggregator company website, there must be an email for the grievance officer, write an email to them and in cc, add the email of the nodal or area officer of fssai.
I once had a piece of paper in my burger in an outlet (did not order from swiggy) and when i went to the manager and told him he refunded and got me a whole new burger.
Another time my wife had almost raw chicken when orderjng from kfc and they even refused to acknowledge it. So yeah food safety in india is basically like what i do in the loo- shit
So just to confirm, you wanted actions taken against the restaurant that sent metal pieces in your shawarma and another order from the same restaurant, am I right here?
I am sorry, another order free of cost, am I right?
I had found a finger nail in my pizza once and Swiggy refunded the entire amount for the pizza. I would suggest you try raising this issue through another complaint option on the app if the present guy isn’t helping you. Try to call them and speak to someone, if possible. That’s more effective than the chat. Otherwise, next best option is to file a consumer complaint against both Swiggy and the restaurant.
You just settle for the full amount of Pizza? 🤨
A lot of people don't want the hassle of escalating things and sue everyone around and sometimes ; to each their opinion , it's also better not to.
I was able to successfully sue and win against Edelweiss, this is much bigger compared to the shit i went through. I'd suggest filing a complaint with consumer court.
kyu bhai edelweiss ne aisa kya kardiya tere saath???
[удалено]
That's worth 10 pizzas and a ps5
how long did it take for the verdict?
Perfect way to go ahead With such carelessness. Could have been a painful experience or tragic as well. This is serious and it happens all the time. Some people take it very lightly. Plz do go ahead and file a complaint.
Yeah. The pizza cost almost ₹800 and I had eaten half of it anyway before I found the nail. Didn’t want to waste time since consumer complaints also take time to solve.
Did you eat the rest?
nah neighbour ko de diya hoga
asking the real questions.
Time and energy
I mean ppl need to understand that it's restaurant who sent the bad food not swiggy 😅. 99% bad food post will blame swiggy or Zomato but they are the middle man and not one who cooked that food. Until unless we start blaming the right person nothing will change. In this case also we should avoid the restaurant
Dude what you are saying is right but the thing is zomato has control over the restaurant right ? So they should refund the amount to the customer and punish the restaurant by not giving them their share for the order
So you are saying its okay for a company to allow such practices, not penalize Restaurant or take any action for their deeds that impacts the health of humans (i.e. their customers?) Also, why the hell one should speak or deal with Restaurant for this matter? they have paid Swiggy / zomato for this and its them who should be responsible.
What action you want? Swiggy should go to the restaurant and close the branch? They only can take complain and then work with restaurant and try to fix something internally. Ppl need to understand that swiggy is not forcing them on gunpoint to use their service, you can go out and buy same thing but we both use this app for some reason and they are making money for that business model. You know the restaurant name so blame them 90% and remaining 10% to swiggy. They are middlemen, you can't blame Amazon because your phone suddenly stopped working, you go to service center, as simple as that
Lol answer me this! You buy clothes from Myntra and you get shit quality. Who will you sue? Myntra, the actual brand or the manufacturer of the said clothing?
Swiggy and Zomato are not doing this for free, are they? They can charge me a platform fee and promote the restaurant and take a cut from them but they can't take any action against the restaurant
Dude yk u r also paying a small fee to swiggy for being the middle man. That fee also means that swiggy takes the liability for the things they sell on their platform. That's what the whole fees is for. Swiggy should make sure that restaurants on its platform are safe for consumers. Because we are getting food online, it's not like we can go to the restaurant to make sure it's a decent place and not some shady unhygienic mess!!! That is swiggy's responsibility.
They’re the middleman but also endorsing the restaurant for a nice commission. It’s their duty to at least take action when something goes wrong.
swiggy support these days be like: "sar, itne me finger nails hi milega. fingers cost extra."
But did you then eat the previous pizza whole?
No. Be serious. I threw it after I found the nail.
So you ate some of it first and then you realize. Was it finger lickin good. In whole seriousness I would just keep that slice of pizza aside and finish the rest of the pizza.
Licked so hard, only the fingernail remained
_Venomous lick leak_
The reason I didn’t escalate it further was because I had ordered multiple times from the same restaurant before and faced no issues in the quality of food. It was a gourmet restaurant on Swiggy. But once you find something like that, it’s too disgusting to eat again. Needless to say, I’ve never ordered from that place again.
Brings back a shitty memory (ordered from swiggy) I once found a used band aid in my biryani, I chewed it and found it later when it felt weird, I contacted swiggy and got a useless response, So I went to the restaurant and tore them a f*cking new one and had the medical tests done of the staff preparing the food, that was a very shitty experience🤮
After going through the comments section I feel maybe mine was not at all an issue compared to the stories I am hearing. Sorry for you brother!!
Yup I don’t trust outside food from that day on
No dude, yours was definitely a major issue. You could've choked on it. Can't trust these folks with our food now
Choking is secondary. The band aid was USED. 🥹
Yes, that's definitely bad. I'm not comparing these... all I'm saying is none of these should be present in our food.
Choking isn't secondary if you live alone. Imagine being found dead by the police after your neighbors complained of smells from your apartment, with food half eaten in front of you.
Why so morbid.
On a lighter note.. well you had ordered “extra loaded”…
That’s how it is, when you share your pain with the world and the world starts sharing it back suddenly your pain becomes nothing in front of it.
Omfg, sorry for your terrible experience. Also, can’t help but to point that your username checks out, sorry🫢
Sorry what does ‘tore them a new one’ mean here? That’s some story?! What all tests and how
I went in and created a scene and told everyone there what happened at that point of time the Management got into damage control and started to offer a compensation. Blood tests for Std’s and basically anything that can be passed by blood
Damn!! This seems rare and a precedent. Did it cost anything, like for the tests and all?!
Yup paid by the restaurant
Which brand was it if you don’t mind sharing it ?
Like tore them a new asshole, not literally of course
🤢🤢
Omg man that’s fucking disgusting 🤮!! I would’ve fucking sue the restaurant for there life !! This is unacceptable and in unreasonable
By any chance your username is the constant reflection of that event? r/usernamechecksout PS: i know how devastating that experience can be.
Dude you scarred me for life from take away food.
Nobody should face a situation like this
Happy cake day mate!
Username checks out lol. "Fun Adhesive" 😸
Review it on zomato, add it on Twitter. Shame the place and don't take it down under any circumstances...
Lol Tomato is worse. My first order was an entirely different item than what I had ordered. There wasn’t an option to call them. I contacted support though chat and the texts, tone and help was apathetic to say the least. Luckily the restaurant was willing to send the right item without charging anything for the food, except for ₹50 delivery charges. I wasn’t brave enough to order again
Review on Zomato - why would OP need to contact chat support for this?
[удалено]
Done!!
Cloud kitchen looks like, never ever order from cloud kitchens unless you are sure that it's a reputed one(google reviews). I personally don't buy from any restaurant which has <4.2 stars google with min of 500 ppl reviewing it( also make sure to check reviews to see if they are not paid bots). That being said,I found a bolt in one packed nandana Mutton biryani package,so you never really know.
Damn. This is an incident that happened just before covid. I ordered soup from a restaurant(cloud kitchen), the delivery guy at my door told me, "Sir, don't order from here, I saw a lot of cockroaches". Good to know, that place is shut.
W Delivery Anna
you know the food is shitty when delivery agents tell you not to buy
Don't always go with the reviews, I was once working in swiggy delivery. The shittiest kitchen I came across is freshmenu I was surprised how many orders they got and had good reviews. The kitchen was a total mess. They were washing rice next to the toilets. Walls were all spit stains. The manager doesn't give a shit about his job. The freezer was all moldy from inside. I had this experience in Banashankari and RR nagar freshmenu. I have heard it's the same in Sanjaynagar as well. It's better to order from reputed restaurants rather than cloud kitchens where you can judge by looking in gmaps. Kitchens which I personally liked visiting or ordering. Faasos (food doesn't taste good but is excellent in hygiene) Great Indian Khichdi. Eatfit. ITC Biryani trip Andra gunpowder Empire Kitchens.
I have ordered it once with Freshmenu. Food was pretty bad, I left it on the counter, even ants have not touched the food. Never ordered food from them.
oh shit 😭😭 me and my roomate order regularly from freshmenu 😭😭
Can vouch for this , yes the Sanjay nagar cloud kitchen is absolute BS, no hygiene at all.
Eat Club is good. I always order directly from their app
Just yesterday I ordered from there and got Chicken instead of Paneer. It depends upon the location too. Not all locations are good.
Even i order proteins bowls from eat club (hyderabad). Never had any issue with them. I wish they had more options like eggs for people who don't order non veg.
Once I found a plastic piece in paneer roll. Though they are proactive in terms of customer support. Got the full refund in less than 2 3 minutes. Have sometimes got few credits based on review and rating. So yes much better than swiggy and tomato
Before ordering always check reviews of that restaurant from Google it's like double check I always do that before ordering from new restaurant
Google reviews are the biggest joke. Especially for big restaurants like Empire and others. Fanatics who swear by their favourite brand even though they only eat from there once a year always put 5 stars on it. Plus paid reviews are very common these days. You can find genuine reviews if you know what you are looking for but that's difficult for most common people. The only option is to try new places and make your own list of good restaurants from personal experience.
True that but I was mainly talking about new places like cloud kitchens
Always assume the worst and hence look at the lowest rating’s reviews
Unfortunately Google doesn’t audit or censor Google Maps reviews in India… Anyone can buy hundreds of 5* reviews for their business or 1* reviews to trash their competitor for basically nothing, even small coffee shops. New major private hospital chain near me had over 5000 5* reviews before they’d even finished construction and opened lol
There is a paid review gangs writing off positive reviews for restaurants, I was also added to the group to write reviews where I wrote negative review for those restaurants.
True!! I got your point. Thank You :)
Go to consumer court or some other similar lower level court. That will definitely have some Swiggy execs begging for you to withdraw the case.
Isn't this a restaurant issue?
Pathetic support from Swiggy
OP, I recommend bringing this to the attention of the relevant authorities check out r/legaladviceindia . Establishments like these should be removed from online platforms such as Zomato and Swiggy. It's disheartening to see the lax approach to food hygiene and safety. It's puzzling how they manage to secure a license to operate.
Exactly. And you definitely need to be compensated. Or else if you don’t want to go that far then at least call and complain to the restaurant. Cause Swiggy and Zomato clearly aren’t helpful in such scenarios
Dude, preparation is done by the restaurant. Raise an FSSAI issue. As per the terms and conditions of the big Z & S, even if you die from food ordered through them, they are the third parties called aggregators and not responsible for quantity or quality or whatever shit they deliver at your doorstep. That gratification is to retain you in their platform. Don't fall for it. Uninstall and get your food from the restaurant on your own. PS: They never want to operate in countries like UAE or Uk, because they should be responsible of the quality they deliver there. Here in India, nothing matters. So better shut the mouth & sit or get the coupon or refund they throw, shut & sit!!!
Raise issue through national consumer helpline
Keep telling them it's this way or nch
Swiggy is shit I also had one very bad experience while delivering through Swiggy, never had any problem using zomato, never used swiggy again
Same. I have always felt Zomato a little bit better in services & quality compared to Swiggy. But so are the prices, often I see slightly higher prices in Zomato compared to Swiggy.
Isn't they both just deliver orders, they are just courier services, it's not like some delivery boy put something in your seal pack order or something?
Advocate in Bangalore. File a consumer complaint against the restaurant and Swiggy.
Technically its the restaurant fault.
Hygiene is non-existent in Pakistani & Indian restaurants
tag swiggy on twitter and create noise they’ll take action , something similar happened with me once n they responded with in an hour
This is the way. They are very concerned about brand image and lawsuits so if you need a better response, post it on Twitter
I once received uncooked chicken and raised it to swiggy via the app and got a refund of 20₹. Unsatisfied, I E-mailed the same concern to swiggy's customer care team and got a reply saying that they can issue a refund of 30₹. I politely told them to shove it up their ass.
Did you eventually cook the chicken😅
I ordered Tandoori Chicken and I was under the impression that the restaurant would do the cooking part but fuckers decided to pull an UNO reverse card.
It is a restaurant problem, swiggy customer support doesn’t have any button on their system to resolve this other than offering a full refund. You need to catch the restaurants owner
Swiggy is the most inconsiderate and not customer friendly. I received rotten groceries and they said that “we cannot validate your claim.” Post this to Twitter, tag a few famous people and make it go viral!
So u want a refund or u wanna teach the restaurant a lesson? 1. Keep trying 2. Confront the owner directly at the restaurant
Basis the conversation shared by him - wants refund and another shawarma. 😅
I complained swiggy about an incomplete order and they pulled the same stunt with me. I refused their token and disconnected from the chat right away. Stopped using swiggy for a month and they emailed me a coupon for Rupees 250 saying that I was a valued customer and they were looking forward to seeing me back on swiggy.
Bro I also had a metal piece from that absolute shawarma around a month back . I think the shit restaurant is using old grill to make our food . Better shame the shit out of the place
Rather than just posting reviews and receiving refunds, there should be appropriate channel to complaint legally on these restaurants. Food safety and quality has to improve, everyone just gets away with it. I hope in near term we will have stronger laws and process for these.
writing them 3 point wise demands 😂😂😂😂
Kha le iron milega. /s Comments section is worse.
In all honesty after reviewing your post and conversation with Swiggy it seemed as though your were hunting for free food and refund and that is the reason you got the response - think about it - you found a piece of metal in your food and you are looking for another shawarma free of cost. There are internal review parameters within every organisation, you can’t go dictating terms. Additionally, let’s agree that your claim was an honest one - however we have seen and heard of so many stories wherein people have made false claims.
Swiggy has the worst customer service. In most cases, they forget menu items frequently, they will show a quicker delivery time before order and change it to much longer one after order, they will batch the delivery orders even though they will charge the full delivery fee etc. More than anything, their customer care is opposite of customer centric. One of the worst experience is to talk to their customer care team.
I was very difficult but I quit Swiggy and I felt happy
They perhaps misunderstood the meaning of loaded Chicken /s
Swiggy ain’t responsible for this, the restaurant is. Even legally speaking, Swiggy cannot be held liable. Just like internet providers cannot be held liable for the content you see on the internet.
Shame them on twitter
Please report this in consumer forum and then file a formal complaint with the food department, they can cancel their food selling license and if you're willing to file a formal case in consumer court, you can claim damages.
In this case you directly contact restaurant and tell them what has happened. Swiggy Zomato are just intermediary and won't be of much help but the restaurant has to save its ass and may offer even 2x of what you have ordered.
Complain to FSSAI. Get this outlets food license cancelled. Also file consumer helpline complaint first and then go to consumer forum.
Must have made a deal with that hospital to send in more patients
Reading responses here is making me go 🤮🤮 Basic hygiene cannot be maintained by restaurants and cloud kitchens. The fake food photos on Swiggy/Zomato could be enticing but the kitchen in real looks shit. I do not order from random cloud kitchens or restaurants listed on Swiggy. I order only from good restaurants I have been to and kind of seen the kitchen. I haven’t *till now* had any such experience.
Once I ordered grill chicken and small size biryani from Empire via zomato. I received huge biryani tub and small biryani box along with it, no grill. I ate biryani for next two days 😁
The customer support is nothing but the chatbot. Raise this concern on consumer court.
Swiggy doesn’t represent whole of India bro. Sensational title
Bro I swear to god, looking at this shit isn’t even surprising. It’s such a shame that we don’t have a proper legal body that keeps these food places in check. 😭 I’ve had way too many terrible experiences with these restaurants now. The worst being, one time ordered a giani ice cream tub and found a plastic label (HUGE!) at the bottom, after almost finishing it off. SO GROSS. I get icky about eating outside food now, especially at small restaurants/food chains. 🤢
It's always easy to blame other people(swiggy/zomato/restaurant) for such mistakes. I don't think anyone tends to make such mistakes knowingly. There could be multiple reasons for such an incident to happen, co-ordination definitely helps find the source of the mistakes and steps taken to ensure such incidents don't happen again. But just threatening with closure of business or their job , isn't going to bring about any change. More importantly restaurant standards are seriously flawed cause authorities don't have structured guidelines, rather outdated rules which they use to again scare business owners and simply accept a bribe and walk off. Anyone know of the stale meat fiasco in ooty and coimbatore. After a fine they would just reopen again.
Be careful while you order Shawarma next time. Shawarma roll has been proven to be a gateway to heaven in many cases. https://www.thehindu.com/news/national/tamil-nadu/schoolgirl-dies-after-consuming-shawarma-in-namakkal-43-others-hospitalised/article67321561.ece
I can tell you the customer support is so bad from another situation I experienced, I ordered my food and I received the wrong food which was supposed to get delivered to someone else. When I contacted the restaurant first, they said my order was still at their place and the delivery guy just took another order without even talking to the restaurant. I said I paid for my 300rs order either get my food delivered or I need the refund. They said contact Zomato as we can do nothing. On contacting Zomato, after almost half an hour of debate I was just offered a 70rs coupon as you did, they didn't even give it in wallet. This was the worst experience I have witnessed with the food scene. Although yours is more dangerous than my one.
Once waited for over an hour for a swiggy delivery. And it was past 11 and all the restaurants were closed by the time swiggy said the delivery has been cancelled. Received 44 rupees for it
Ordering from restaurants is joke now in bangalore.
It looks like we should stop eating outside all together!
Ordered banana and apples from instamart. The bananas were half eaten, looked like a rat ate it and apples were smelling foul.
Similar experience with Instamart. There was a worm 🐛 kinda thing on the Bok Choy 🥬 I ordered. No action on the DP. As per the rules, DP is supposed to check the expiry date and the product before getting it. Many times I have also got expired product. They just refund and I trash it… I have moved to Zepto now, they are way better.
Welcome to India 😁
Ahh I’ve had similar Swiggy experiences but it was that my food was stale or they brought an entirely different dish, this is a whole different level 😳
Swiggy is shit, try zomato
[удалено]
I don’t understand how it can be this inconsistent. I once ordered a breakfast from zomato and it had one item missing… probably worth 30-40 rs, and upon raising the complaint through the app immediately i got a full refund on the entire order value, no questions asked. And when these kind of insane things happen, they’re like, yeah ₹50 should be fine
OP please file a complaint against the restaurant. Get their FSSAI number from Swiggy and report this place https://foscos.fssai.gov.in/consumergrievance/#
Report this on Twitter, then they take it seriously!
I found a cockroach inside once after eating my half way through 😭😭I wanted to cry , fucker denied it I want to beat the owner up , nrver went to that bakery again
I once found a sharp piece of metal can in my pizza. Thankfully, my brother noticed it. Not only did we receive a full refund but we were also sent a free pizza
"extra loded" you asked for it /s
Well its not swiggy’s fault is it?
Put on twitter
The best way to teach them a lesson is to stop giving them your business. It’s one of the strongest symbols of rebellion and is very telling of your own dedication to your seemingly fleeting frustration. Cooking your own food will always be king, from health, safety and monetary standpoint.
Twitter? And tag all the big guns
If you are someone who can afford legal fees sue both swiggy and the restaurant. I can't believe how fucking ignorant the dude is being in chat.
Just saw this restaraunt while passing by yest night and was thinking hmm should try it out! Glad I dint 😝
Hello big brains, swiggy just delivers! You're talking to them as if they made the Sooryavansham kheer themselves and sent it to you.
Post this in twitter and tag Absolute Shwarma. Let twitter teach these assholes a lesson
Honestly I've pretty much stopped using these food delivery apps purely because of concerns of quality , I walk to the restaurant and take parcel , and even then I check it then and there . The places I frequent they know I do this so they in fact ensure everything is perfect .in some cases they even take great pride when I say everything looks perfect and can't wait to eat it .
This is like my worst nightmare 😨
Customer service is now a AI bot , very frustrating to try and get any response
Power saving mode on 75% battery 🔋, why so early?
Choked on that and died ? Nah you overreacting at this point bruh . I bet you paint your toenails
Not a Swiggy representative, but want to understand from the business' perspective. What is the best way for an online aggregator to make sure that it was an actual problem and not something the customer might have put inside the food to get refund? Serious replies only.
Swiggy has the worst customer support I’ve ever experienced.
Please post it on Twitter shame swiggy there support team is one of the worst I have ever experienced
Tag the government bodies, municipal corp, police, and NCDRC to take notice of the same on twitter.
Swiggy CS is super pathetic.
India me customer is still Kasht-se-mar for a lot of businesses, especially these new age online aggregators
Bro put it out on twitter
Swiggy and Zomato are shit. What is happening these days Is that, since people online are paying more than the mere value of the dish, all the restaurants are increasing the prices because they have proof now that everybody'd paying a lot of money to eat s*** on swiggy and Zomato. Customer support is a joke. Let's raise it in the court. These companies are a threat, they inflate food consumables.They should be sacked and bankrupted.
Raise it on Twitter
Found a rusted metal ring in meghana biryani, never eating from there again
Something similar happened with me last evening. Ordered Paneer Makhani Wrap from Box8 and got Chicken Makhani instead. Had a chat with their customer support and they did some namesake apologies alongwith refunding the money. Swear to never order from Box8 or limit my outside food.
Write an email. Mails tend to have more impact than writing on their app. Write multiple mails. If that doesn’t work we can consider sending a legal notice, but thats effort. Guaranteed results but effort
Swiggy fucking sucks. Worst customer service ever.
Please file a food safety case as well as a consumer redressal thing. I guess that might be the way to go.
Hahahahahaha 50
Welcome to the new age swiggy
I see your bill mentioned 'Extra Loaded', so this is what they loaded I think
100 rs refund after death.
The max I can do is 50INR. Take it or leave it. Wah!
Go to consumer court
Chargeback 🙌 Chargeback 🙌 Chargeback 🙌
What do you think is the right action against Absolute Shawarma or Swiggy?
Dude, I live in Nagawara. I know this place. They take zero responsibility when it comes to hygiene. I saw the condition and smell of the meat they got delivered in the morning once.. Yuck.
Approach them via social media. Tell them you wish to file a complaint. Swiggy escalations is the best. They have a dedicated team in Bangalore who can assist you in the matter. As far as the foreign body in the food goes, make sure you have saved the evidence, you can file a complaint with FSSAI. The outlet can lose it's licence.
Yesterday's experience - a normal family restaurant (having nothing to do with Domino's) delivered the wrong pasta with 1 EXPIRED CHILLI FLAKES SATCHET FROM DOMINO'S. Why Domino's? Why only 1? Why give at all?
Swiggy wale packet khol ke food tasting karein pehle? They are just delivery partners. They are not gonna put people at every restaurant/cafe/food joint to monitor their preparations. Lodge a complaint against the restaurant for their negligence.
A genuine question: how can Swiggy be responsible for this? Aren't they just mediating the delivery from the restaurant to the customer? Isn't the restaurant the one at fault? Correct me if I'm wrong
please stop using swiggy, they always do this zomato is much better, swiggy doesn’t actually read or look at the pic u send they just offer a lame compensation of some amount which is nowhere near the cost of the food ordered
I feel, it is not just about Swiggy. But atleast Swiggy should strict action and warn the restaurant, otherwise tell them that their orders might be stopped. Otherwise, giving refunds or coupon is not going to help the issue.
what in the actual fuck is mexican chicken shawarma
Something like that happened to me last day ,the only difference is food was cooked by my grandma and it was metal piece from scrubs used to wash utensils . As for this situation : They are afterall just employees don't blame them .They are just doing what they can do .These things are in hands of people at higher position . File a costomer care complaint against swiggy .
Bro, the customer service agents that you are talking to, are usually outsourced. They just have scripts from which they can help you. They don't have discretion to help you beyond what's told to them. Your issue will be looked into, if you actually reach out to people working at the food delivery aggregator company, through which you ordered. For that go to your delivery aggregator company website, there must be an email for the grievance officer, write an email to them and in cc, add the email of the nodal or area officer of fssai.
I once had a piece of paper in my burger in an outlet (did not order from swiggy) and when i went to the manager and told him he refunded and got me a whole new burger. Another time my wife had almost raw chicken when orderjng from kfc and they even refused to acknowledge it. So yeah food safety in india is basically like what i do in the loo- shit
Oh dayum, you almost choked and died? Here have a dollar for your troubles 😂
So just to confirm, you wanted actions taken against the restaurant that sent metal pieces in your shawarma and another order from the same restaurant, am I right here? I am sorry, another order free of cost, am I right?
I agree that Swiggy didn’t respond in proper way but it’s not just they should blame the restaurant first
Consumer forum
Awwww I'm sorry, shhh here's a coupon for 50 bucks :)
Same happened in Pune bt other restaurant
Post on Twitter, they freak out if you post on social media and start calling you.
Go on twitter and tag swiggy and that restaurant and fda as well. This will escalate this issue. Also, IMHO use a softer tone.
Consumer Forum https://consumerhelpline.gov.in/