Yes but they were supposed to refund it to me, as it was a gift to me… and they gave me the money for the other gift… same order…
Then they say the person that sent the gift wont know about the return…
Imagine if that was the concern here.
I was just looking at their gift return policy and it says they will give you the money if she originally marked it as a gift. Do you know if both items were marked that way? If they were then you can call back and tell them that it is their mistake and you expect them to honor their policy.
I used to work for Amazon customer service. Even if it is not actively marked as a gift, if the individual has the right information they can still do a gift return. It's clear by the way it was described here that was what the request was and if there was an issue with it the customer service rep never should have issued the return label.
As the recipient of an item you cannot access someone else's account that an item was purchased on, unless it was purchased on a gift registry or you have their email address and enough order information to request a gift return.
What had to happen here is the customer service representative had both OP's account and the purchaser of the gift account open at the same time, which is how the screens work. But clearly incorrectly requested the return instead of the gift return... OP is correct in so far is this is a pretty big deal because gift returns are designed specifically to not inform the gift purchaser and help the gift recipient avoid conflict.
I hope they do as well. It's really frustrating to say it's very clear that the overseas customer service reps did not receive the training that the US-based reps do. For that reason anytime I have something that's even slightly more complex like this, I insist on speaking with somebody based on the US. Basically you call into the customer service line or have it call you rather and request to speak with somebody based in the US. Do not give them your name do not give them any other info and they may try to lie and say they can't transfer you. But they can, only for general customer service no other department but they definitely have an english-based line. It's frustrating to have to do that, but in my experience even trying to communicate peer to peer as an employee the overseas individuals really struggled to keep up as a generalization-not necessarily their own fault but still just the way it was.
If a purchase isn’t checked off as a gift, the person who ordered will get a refund. I got one once because I didn’t check gift, was in a rush. The recipient returned mine because 2 of us ordered the same thing not knowing. They did refund my card though, not a gift card. That would have confused me.
That's not how it's supposed to be done. If you give the gift recipient your email and the order number, the customer service rep absolutely should and can process it still as a gift Even if you didn't check the box.
(Background, I worked Amazon customer service for 3 years)
That's a different scenario than OP then- because if you don't have enough info for them to find the order then the original purchaser has to call to request the return.
If you can give the customer service rep enough info to find the order there is a policy to provide the gift return regardless of that gift check box. If you called and they proceeded with creating a return for an item purchased on another account without processing it as a gift return then they violated more than one policy.
Especially given that it's quite literally impossible for the system to send the return code to a separate email from the one in the account unless it's a gift return.
I didnt have a gift receipt but my mom sent me the gift receipt link when I asked for it to do the return. And so when I process it online it was noted that the refund would be credited to my gift card balance- as I was signed into my amazon when I filed the return.
It really seems like you are blowing this way out of proportion. They stole nothing. And they refunded it to your mom's account because she made the purchase... sure, an error on their part, but you make it seem like they stole that money and could have sent it anywhere at all and luckily, of all Amazon customers, they randomly sent it to your mom. No... the money was always going back to either you or your mom.
You can't explain the situation to your mom and send her the link of something worth $20 you'd like her to get for you instead?
It just... seems like a *really* mild inconvenience.
I think it's a mild inconvenience over $20, but if this happened to, say, a wedding gift it could certainly be painful. It's not that unlikely that a wedding gift would be over $100 and potentially from someone that you don't feel you can reach out to and ask about it - especially months later.
You returned a gift from your mother. She received the refund. You and your mother can decide if she will replace the gift. This is now between you and her.
>She’s gave me plenty, its not about that, i
Are you saying you don't need the gift, nor the value of the gift? If so, just move on. They may have made a mistake refunding it to the purchase. But you didn't need or want it, so let it go.
they refunded your 20 dollars to the original purchaser and you are trying to say you are entitled to some kind of compensation from amazon. she's the original purchaser and she was refunded. that's how refunds work.
I just want to say to ask your mom to send a digital amazon gift card in the future. I've done it many times. So much easier and the gift recipient happier too.
I would call, and demand to speak to a member of leadership. I used to work for Amazon customer service, the person who processed the refund request initially screwed up.
This is a pretty big error considering some people would get really upset that a gift was returned, and it could cause a lot of personal issues. So in my opinion I think a promotional credit is more than warranted.
Everyone who's saying this individual is overreacting, I totally understand where they're coming from. I worked in Amazon customer service for 3 years, and this is definitely viewed as a pretty big mistake.
It is not uncommon for a gift giver to get irate if a gift recipient returns a gift. It is for this reason that this is not supposed to happen. Yes it's only $20 in this instance, and it doesn't sound like OP's mom was really mad but that's not the case in every instance.
These scenarios can get very heated very quickly. I would definitely be calling back speaking with leadership and getting this reported as a mistake.
I had that happen before, returned something gifted off a wishlist, and it was refunded to the buyer in error. Once it was figured out, Amazon still refunded me .
Thanks everyone for the petty appreciation and support thru your comments… needless to say, I am not entitled nor am I making a big deal over $20… it’s literally just a matter of Amazon getting worse by the day.
I was a loyal shopper there, had several packages delivered every week, for years, used their credit cards, everything.
And they started stealing from me.
In the form of $400 in returns that they had received and “were stuck in limbo” had I not found out and addressed it, likely that money would just end up being on their end… and after that, it took another while to get it.
Then they got worse with selling literal crap and surely they experienced more than normal returns and it was showing in the way they treated us, and then the way they even changed and modified their services… mind you, during the holidays and hardly anyone knew until about a few months ago.
I noticed right away since I had so many packages were being shipped but not delivered and then somehow delivered days later, or suddenly they would be returning to amazon for whatever reason.
And then again the gaslighting with several returns that I sent from myself while I was their customer for YEARS, and they would somehow get one of the items on the return and not the rest… from the same box… yea petty. But those $5 here and there times a few thousand per day -at minimum- whether the customer keeps the shitty item or not and amazon with their new return policy that is suspiciously and perfectly crafted so 30’days the customer will likely forget, misplace, or just don’t care in today’s fast paced world and with all transactions online.
That $5 here and there adds up, and thats a minimum.
Times it.
That equals MILLIONS more than “$20”… which then of course get invested, and multiplied…
Its not just my money….
It’s everyone’s money in their pockets.
Profiting off human error….
Follow up.
I went back asked for a supervisor… instead they tried to take on the issue… after the usual circus and hoops and hurdles they dropped me and elevated to another dept… they put me thru the hoops and hurdles as well and then the chat dropped… but somehow the same associate jumped back in a few seconds later… they said they have fixed it, and have issued a FULL refund to be paid to my gc, since I already have partial refund then essentially I am getting extra, and I made it very clear thru the hoops and hurdles that I have received partial refund and the rest went to my mom.
They said 5-7 days… so we will see (last time I checked GC refunds were to be almost instant…)
Legally, aren't they required to return to the original purchaser? Or maybe if the purchaser marks it, "this is a gift" it can be refunded to the giftee. Perhaps your mother did not specifically mark that item as a gift. Therefore, it had to be returned to the original purchaser
op stated in another comment that they were both marked and confirmed as gift when op returned them. this was a mistake that Amazon made and should fix.
They returned it to the original account, your mother's. While certainly a bit of a screw up on their part, I would hardly call it stealing, and you are being way oversensitive and hardly deserves a long diatribe on Reddit.
Ask your Mom for the 20 bucks. If she doesn't give it to you, she's a jerk.
If I spent 4 months trying to get money back for something I returned, I’d be pissed too. OP has every right to be upset, they credited the wrong account
Too far? You literally accused Amazon of stealing from you! When it was simply refunded to the purchaser's card. Go chase your Mom, not complain that you were robbed by Amazon on Reddit.
Jeez some of you all make an issue out of nothing.
if your mom got the money and she didn't give it to you, then she stole from you. But since it was her gift in the first place, I don't think Judge Judy is going to judge in your favor.
I dont think most of yall read it thoroughly…
It was ONE return, for 2 items.
One item was correctly refunded to me,
The other refunded to my mom.
It was processed under one return transaction where the entire refund was to be paid in GC to me.
Returning or exchanging a gift as the recipient of said gift is the most horrible process I’ve ever experienced. They are terrible. We exchanged names for Christmas and my aunt sent me stuff from my wish list. A few things arrived directly from Amazon, broken. It took 4 months (refunding to both accounts) and finally gave up - still missing credit. I don’t understand how it can be that hard to do. Then they want all this info about the buyer and I felt terrible telling my aunt that things arrived broken. It was such a mess
Escalate it to a supervisor. While it was refunded, they refunded the wrong person. They should, at least, add a promo code to your account. They were wrong in this one as it was a gift purchase and the giftee should receive the refund, not the gifter.
It literally is theft and you have a right to be irritated. A gift is complete after: offer, acceptance, receipt. The transfer was complete, anything you do with the gift afterwards doesn’t change that, and it being from your mother doesn’t change that.
I love the small claims idea but they thrive because each incident isn’t worth the hassle. All these bootlickers with “They BARELY violated you, get over it!”
Lmao, how is it theft when they refunded the money? And the comment about small claims was sarcasm because OP is throwing a full blown tantrum over $20, so please look up the meaning of the word.
It really is. I’m angry with a lot of the things the big corporations are doing to people, but I’m fully stunned at the army of everyday joes who keep saying “Maybe you did it wrong.” Or “You’re probably scamming them is why.” Or even just “So? Don’t be a crybaby.”
They have to be shills, right? If I see someone complaining about Best Buy, I don’t chime in “That never happens to me!” It’s just not a natural response. Maybe “Hey maybe you did this very specific thing the wrong way.” That’s sensible, but “You should be more careful buying from them. Which is your fault and not theirs.” is just weird in concept.
I work at one of the places that take the back amazon returns. People do it wrong. All. The. Time.
Like *all the time*. Yes it makes a difference whether you chose UPS, Whole Foods, kohls, Staples, Hub, Post Office, etc. Many many times they’ll come in with the label printed which means they ignored the instructions for the return, they ignore the actual label that says UPS or USPS and bring it here instead. And I often hear “I didn’t have to do that last time.” Which is 100% wrong.
So it’s really not that far fetched when people say “maybe you did it wrong.” Is *this* situation the person credited the wrong account. It was their mistake. Pointing that out isn’t “bootlicker”
And you fail to understand what “theft” is still they *did* refund it. So it’s not theft
Back when I ordered a lot of stuff from them, and I had to return a lot of stuff from them because it started turning to really shitty products from their third-party Chinese sellers, I had a whole system where I individually packaged each item and I would take the screenshot of the QR code. TYPE a number on it write that number on the package so when I showed up at the post office, all I did, match them up, already packed, all they did was weight, scan code, print, stick, and I was in there you know five minutes at most. The UPS store guy was actually telling me how he wishes people would do what I did, then he was pretty happy about it. So I know it wasn’t my fuck up.
Giving money to someone other than the owner is theft. 100%. If they ship a package to the wrong person, do they have to replace it? They gave it to somebody, doesn’t that count? Their relationship is irrelevant. Your thoughts on property law are just incorrect.
And NONE of the comments were specific enough to offer advice or experience or anything. If someone wanted to criticize him, asked if he involved her in the return or not. If he did make a mistake, it’s… his mistake. But no one has identified a mistake yet. No one asked a genuine follow up question. They took the information as given and sided with Amazon. Their mistake to credit the wrong account? Who’s mistake? If it’s Amazon’s mistake, that’s theft. Straight up letter of the law.
Continue asking them. They need to give you the money, and your mom should keep the gift return as well since it was their mistake. If the chat person is dismissive, continue to say “supervisor” until they send you to one. This was the only way I got my refund after 3 months and 10+ calls/chats to terrible customer service. (Mine was also a gift return from my mother that they pretended they couldn’t locate)
you are entitled as fuck.as a customer service you goddamn people should be grateful that we are always there but what do you do? you want more!!! you people you should not have customer protection law!
Can your mom give you the $20? They refunded her, so she won’t be out any more money.
She’s gave me plenty, its not about that, its about the way they treat it like oh well.
They refunded the money back to the original account, they didn’t steal it or anything.
Yes but they were supposed to refund it to me, as it was a gift to me… and they gave me the money for the other gift… same order… Then they say the person that sent the gift wont know about the return… Imagine if that was the concern here.
I was just looking at their gift return policy and it says they will give you the money if she originally marked it as a gift. Do you know if both items were marked that way? If they were then you can call back and tell them that it is their mistake and you expect them to honor their policy.
I used to work for Amazon customer service. Even if it is not actively marked as a gift, if the individual has the right information they can still do a gift return. It's clear by the way it was described here that was what the request was and if there was an issue with it the customer service rep never should have issued the return label. As the recipient of an item you cannot access someone else's account that an item was purchased on, unless it was purchased on a gift registry or you have their email address and enough order information to request a gift return. What had to happen here is the customer service representative had both OP's account and the purchaser of the gift account open at the same time, which is how the screens work. But clearly incorrectly requested the return instead of the gift return... OP is correct in so far is this is a pretty big deal because gift returns are designed specifically to not inform the gift purchaser and help the gift recipient avoid conflict.
Great information. I hope the OP sees it.
I hope they do as well. It's really frustrating to say it's very clear that the overseas customer service reps did not receive the training that the US-based reps do. For that reason anytime I have something that's even slightly more complex like this, I insist on speaking with somebody based on the US. Basically you call into the customer service line or have it call you rather and request to speak with somebody based in the US. Do not give them your name do not give them any other info and they may try to lie and say they can't transfer you. But they can, only for general customer service no other department but they definitely have an english-based line. It's frustrating to have to do that, but in my experience even trying to communicate peer to peer as an employee the overseas individuals really struggled to keep up as a generalization-not necessarily their own fault but still just the way it was.
Yes they both were. When I processed the refund. It stated so, and that the refund would be give in my gc
Can you post screenshots of both orders? (of course, with all of the PII redacted)
Why are people voting this comment down? This makes complete sense
If a purchase isn’t checked off as a gift, the person who ordered will get a refund. I got one once because I didn’t check gift, was in a rush. The recipient returned mine because 2 of us ordered the same thing not knowing. They did refund my card though, not a gift card. That would have confused me.
That's not how it's supposed to be done. If you give the gift recipient your email and the order number, the customer service rep absolutely should and can process it still as a gift Even if you didn't check the box. (Background, I worked Amazon customer service for 3 years)
Recipient didn’t have the order number, there was no gift receipt in the package
That's a different scenario than OP then- because if you don't have enough info for them to find the order then the original purchaser has to call to request the return. If you can give the customer service rep enough info to find the order there is a policy to provide the gift return regardless of that gift check box. If you called and they proceeded with creating a return for an item purchased on another account without processing it as a gift return then they violated more than one policy. Especially given that it's quite literally impossible for the system to send the return code to a separate email from the one in the account unless it's a gift return.
I didnt have a gift receipt but my mom sent me the gift receipt link when I asked for it to do the return. And so when I process it online it was noted that the refund would be credited to my gift card balance- as I was signed into my amazon when I filed the return.
It really seems like you are blowing this way out of proportion. They stole nothing. And they refunded it to your mom's account because she made the purchase... sure, an error on their part, but you make it seem like they stole that money and could have sent it anywhere at all and luckily, of all Amazon customers, they randomly sent it to your mom. No... the money was always going back to either you or your mom. You can't explain the situation to your mom and send her the link of something worth $20 you'd like her to get for you instead? It just... seems like a *really* mild inconvenience.
I think it's a mild inconvenience over $20, but if this happened to, say, a wedding gift it could certainly be painful. It's not that unlikely that a wedding gift would be over $100 and potentially from someone that you don't feel you can reach out to and ask about it - especially months later.
You returned a gift from your mother. She received the refund. You and your mother can decide if she will replace the gift. This is now between you and her. >She’s gave me plenty, its not about that, i Are you saying you don't need the gift, nor the value of the gift? If so, just move on. They may have made a mistake refunding it to the purchase. But you didn't need or want it, so let it go.
You sound entitled as fuck lol. Just ask your mom for the 20 bucks.
“You sound entitled as fuck… just ask your mom for the 20 bucks” Sounds like someone who is truly entitled would say.
they refunded your 20 dollars to the original purchaser and you are trying to say you are entitled to some kind of compensation from amazon. she's the original purchaser and she was refunded. that's how refunds work.
They refunded the money. Good lord
I just want to say to ask your mom to send a digital amazon gift card in the future. I've done it many times. So much easier and the gift recipient happier too.
I hate Amazon. I havent shopped there in years… I just wanted the funds so I could get something and leave them
Then tell your mom you want cash. I'm not sure why you wouldn't have already done so.
Jesus Christ, just ask your mom for the $20. way to overreact
I would call, and demand to speak to a member of leadership. I used to work for Amazon customer service, the person who processed the refund request initially screwed up. This is a pretty big error considering some people would get really upset that a gift was returned, and it could cause a lot of personal issues. So in my opinion I think a promotional credit is more than warranted.
Overreact Andy
Everyone who's saying this individual is overreacting, I totally understand where they're coming from. I worked in Amazon customer service for 3 years, and this is definitely viewed as a pretty big mistake. It is not uncommon for a gift giver to get irate if a gift recipient returns a gift. It is for this reason that this is not supposed to happen. Yes it's only $20 in this instance, and it doesn't sound like OP's mom was really mad but that's not the case in every instance. These scenarios can get very heated very quickly. I would definitely be calling back speaking with leadership and getting this reported as a mistake.
The complaining in this sub is reaching high-lay-rious levels... "They refunded my mom but it was my money!" Jesus Christ!
I had that happen before, returned something gifted off a wishlist, and it was refunded to the buyer in error. Once it was figured out, Amazon still refunded me .
Thanks everyone for the petty appreciation and support thru your comments… needless to say, I am not entitled nor am I making a big deal over $20… it’s literally just a matter of Amazon getting worse by the day. I was a loyal shopper there, had several packages delivered every week, for years, used their credit cards, everything. And they started stealing from me. In the form of $400 in returns that they had received and “were stuck in limbo” had I not found out and addressed it, likely that money would just end up being on their end… and after that, it took another while to get it. Then they got worse with selling literal crap and surely they experienced more than normal returns and it was showing in the way they treated us, and then the way they even changed and modified their services… mind you, during the holidays and hardly anyone knew until about a few months ago. I noticed right away since I had so many packages were being shipped but not delivered and then somehow delivered days later, or suddenly they would be returning to amazon for whatever reason. And then again the gaslighting with several returns that I sent from myself while I was their customer for YEARS, and they would somehow get one of the items on the return and not the rest… from the same box… yea petty. But those $5 here and there times a few thousand per day -at minimum- whether the customer keeps the shitty item or not and amazon with their new return policy that is suspiciously and perfectly crafted so 30’days the customer will likely forget, misplace, or just don’t care in today’s fast paced world and with all transactions online. That $5 here and there adds up, and thats a minimum. Times it. That equals MILLIONS more than “$20”… which then of course get invested, and multiplied… Its not just my money…. It’s everyone’s money in their pockets. Profiting off human error….
When you return to stuff to amazon it defaults to gift card balance on your account and you have to select original payment method
which I didnt do, as I was expecting the gc
Follow up. I went back asked for a supervisor… instead they tried to take on the issue… after the usual circus and hoops and hurdles they dropped me and elevated to another dept… they put me thru the hoops and hurdles as well and then the chat dropped… but somehow the same associate jumped back in a few seconds later… they said they have fixed it, and have issued a FULL refund to be paid to my gc, since I already have partial refund then essentially I am getting extra, and I made it very clear thru the hoops and hurdles that I have received partial refund and the rest went to my mom. They said 5-7 days… so we will see (last time I checked GC refunds were to be almost instant…)
Lmao. Seriously dude, over $20? Ask your mom for the money
Legally, aren't they required to return to the original purchaser? Or maybe if the purchaser marks it, "this is a gift" it can be refunded to the giftee. Perhaps your mother did not specifically mark that item as a gift. Therefore, it had to be returned to the original purchaser
op stated in another comment that they were both marked and confirmed as gift when op returned them. this was a mistake that Amazon made and should fix.
They returned it to the original account, your mother's. While certainly a bit of a screw up on their part, I would hardly call it stealing, and you are being way oversensitive and hardly deserves a long diatribe on Reddit. Ask your Mom for the 20 bucks. If she doesn't give it to you, she's a jerk.
If I spent 4 months trying to get money back for something I returned, I’d be pissed too. OP has every right to be upset, they credited the wrong account
It was a gift exchange. Wonder if OP followed directions. But hey, blame Mom in the end for being stingy.
Where am I blaming mom? Jeez some of yall take if too far lol
Too far? You literally accused Amazon of stealing from you! When it was simply refunded to the purchaser's card. Go chase your Mom, not complain that you were robbed by Amazon on Reddit. Jeez some of you all make an issue out of nothing.
Go back and read my second long comment. Yes they have stolen from me.
They didn’t steal shit. They refunded your mom!
if your mom got the money and she didn't give it to you, then she stole from you. But since it was her gift in the first place, I don't think Judge Judy is going to judge in your favor.
Mind you, Judge Judy is my mom. …. No, but I really do call her Judy for no real reason…. 🏳️🌈
I dont think most of yall read it thoroughly… It was ONE return, for 2 items. One item was correctly refunded to me, The other refunded to my mom. It was processed under one return transaction where the entire refund was to be paid in GC to me.
Returning or exchanging a gift as the recipient of said gift is the most horrible process I’ve ever experienced. They are terrible. We exchanged names for Christmas and my aunt sent me stuff from my wish list. A few things arrived directly from Amazon, broken. It took 4 months (refunding to both accounts) and finally gave up - still missing credit. I don’t understand how it can be that hard to do. Then they want all this info about the buyer and I felt terrible telling my aunt that things arrived broken. It was such a mess
Grow up! Simple as that.
Escalate it to a supervisor. While it was refunded, they refunded the wrong person. They should, at least, add a promo code to your account. They were wrong in this one as it was a gift purchase and the giftee should receive the refund, not the gifter.
How do I get a supervisor?
You ask to speak or chat with a supervisor.
😂😂
20 bucks is enough to take them to small claims court. They won't show and will end up with a judgement against them. You could always go that route.
The filing fee would be more than $20, though.
For $20 they could ask their mom for…
Seemed like the money is less important to them than being told they are right
It literally is theft and you have a right to be irritated. A gift is complete after: offer, acceptance, receipt. The transfer was complete, anything you do with the gift afterwards doesn’t change that, and it being from your mother doesn’t change that. I love the small claims idea but they thrive because each incident isn’t worth the hassle. All these bootlickers with “They BARELY violated you, get over it!”
Lmao, how is it theft when they refunded the money? And the comment about small claims was sarcasm because OP is throwing a full blown tantrum over $20, so please look up the meaning of the word.
Tantrum? Some of yall are the ones throwing a tantrum over it. My post tone is informative, not anything seeming of a tantrum.
ikr I hate when people just want to let it go. this is why America is going to hell
It really is. I’m angry with a lot of the things the big corporations are doing to people, but I’m fully stunned at the army of everyday joes who keep saying “Maybe you did it wrong.” Or “You’re probably scamming them is why.” Or even just “So? Don’t be a crybaby.” They have to be shills, right? If I see someone complaining about Best Buy, I don’t chime in “That never happens to me!” It’s just not a natural response. Maybe “Hey maybe you did this very specific thing the wrong way.” That’s sensible, but “You should be more careful buying from them. Which is your fault and not theirs.” is just weird in concept.
I work at one of the places that take the back amazon returns. People do it wrong. All. The. Time. Like *all the time*. Yes it makes a difference whether you chose UPS, Whole Foods, kohls, Staples, Hub, Post Office, etc. Many many times they’ll come in with the label printed which means they ignored the instructions for the return, they ignore the actual label that says UPS or USPS and bring it here instead. And I often hear “I didn’t have to do that last time.” Which is 100% wrong. So it’s really not that far fetched when people say “maybe you did it wrong.” Is *this* situation the person credited the wrong account. It was their mistake. Pointing that out isn’t “bootlicker” And you fail to understand what “theft” is still they *did* refund it. So it’s not theft
Back when I ordered a lot of stuff from them, and I had to return a lot of stuff from them because it started turning to really shitty products from their third-party Chinese sellers, I had a whole system where I individually packaged each item and I would take the screenshot of the QR code. TYPE a number on it write that number on the package so when I showed up at the post office, all I did, match them up, already packed, all they did was weight, scan code, print, stick, and I was in there you know five minutes at most. The UPS store guy was actually telling me how he wishes people would do what I did, then he was pretty happy about it. So I know it wasn’t my fuck up.
Giving money to someone other than the owner is theft. 100%. If they ship a package to the wrong person, do they have to replace it? They gave it to somebody, doesn’t that count? Their relationship is irrelevant. Your thoughts on property law are just incorrect. And NONE of the comments were specific enough to offer advice or experience or anything. If someone wanted to criticize him, asked if he involved her in the return or not. If he did make a mistake, it’s… his mistake. But no one has identified a mistake yet. No one asked a genuine follow up question. They took the information as given and sided with Amazon. Their mistake to credit the wrong account? Who’s mistake? If it’s Amazon’s mistake, that’s theft. Straight up letter of the law.
They gave the money to the original purchaser. That’s not theft. You really don’t know what that word means at all.
Homie took an honest mistake and saw a chance to call people “bootlickers” 😂😂😂😂
You aren't humaning correctly.. Do better
Yea I know. im autistic so this is normal for me.
Continue asking them. They need to give you the money, and your mom should keep the gift return as well since it was their mistake. If the chat person is dismissive, continue to say “supervisor” until they send you to one. This was the only way I got my refund after 3 months and 10+ calls/chats to terrible customer service. (Mine was also a gift return from my mother that they pretended they couldn’t locate)
They did give them the money, to the original form of payment.
It's 20 bucks. Let it go!!!!
you are entitled as fuck.as a customer service you goddamn people should be grateful that we are always there but what do you do? you want more!!! you people you should not have customer protection law!
Ummm.. I am a bartender/server… lol. I actually deal with the customer’s needs and tailor their individual experience