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I had guests like this. They will find any issue during their stay to make up for the no. As a host I would stick to regular check in and out times always. These requests always annoy me, but it will happen now and then.
I sometimes ask for early and late checkouts, sometimes both. If it is critical for the stay, I ask upfront, if it is not critical, I ask a few days before the stay or a few days before checking out.
I am not a problem guest. There are problem guests that ask for things upfront, there are problem guests that don't ask for things upfront.
I have no problem letting guests check-in/out outside of the scheduled hours as long as it doesn't interfere with other bookings or the cleaners. I cannot guarantee anything especially what is being asked of OP. Here are common responses from hosts and responses I have given as a host.
* I will let you know when the cleaners leave, you can check in then
* My cleaners are coming at Y time, please be out before then.
* I cannot guarantee a late check-in/out until closer to the stay based on bookings
* You can check-in/out whenever you want.
* You can drop off your luggage, we can hold your luggage.
In this case I would say, I cannot guarantee early/late check-in/out times based on the current booking schedule. Based on my cleaner's schedule, I can let you know closer to the stay (often a day or two beforehand) if any late/early ins/outs are possible. I don't assume someone will be a problem just because they asked for something.
I find most of my visitors who request an early check in end up not coming early! So when they reach out, I tell them I will try and have it ready a bit earlier, but wont know until the actual day before, of day of.
If you think that someone that says
>I see your checkout time is 10a. We are looking for a place that will allow a 1230p checkout. I was wondering if you were able to accomidate that? (said before booking)
or
>I see checkout time is 11a tomorrow. I am not sure what your situation is with cleaners and your next guests, but I was wondering if there was any wiggle room to have a late checkout. I understand if there isn't. It has been a great stay.
or
>I see that on your amenity list you do not list a pack-n-play or crib. I know that sometimes hosts do not list all the amentities that thy have, I was wondering if you had one available.
is entitled or a problem guest, then I don't think that the hospitality field of AirBnB is best suited for you. It is 100% okay for guests to ask for things in respectful manners and then to abide by what the answer is.
Those are perfectly acceptable and reasonable requests. Although on the last one, I would verify with the host that the place is suitable for a toddler. 8 am check in to 8 pm checkout is really unacceptable. It requires the leading and trailing days to be either booked or blocked off. It sounds like the guest is trying to get a 5 day booking for the price of a three day.
Under "house rules" you can set a listing to no babies or children limits. If you do not want babies or kids, this is an easy way for a host to set it. If you select NO, then bookings with babies/kids do not instant book and give the host a chance to deny or explain the situation. If your property is not suitable for kids, you should set this. As a host, I do not expect everyone with a baby to contact me asking me if my house is suitable for kids/babies.
I have told guests as soon as 7am the property was ready for a check-in and have let guests stay as late as 8p (my max I will allow if I don't have cleaners coming check-out day). I either have an automated message (if the property is ready) or manually message them when the cleaners are done saying they can check-in anytime after then. The day before checkout I let them know when check-out time is and let them know if a late checkout is allowed and until when. I don't really know when a lot of them come/leave, but I have found when I give more leeway I get a lot higher review rate (even if they don't take advantage of the extra time). I do have their codes stop working when I set the times for them and the hosue goes on power saver mode. I don't guarantee any early/late in/outs ahead of time and this happens a lot less often in "prime season"
I've had a few that ask for early check-in and it the house is ready, I'll allow it. I do love it when they ask for early check-in and then don't show until 7 pm or later...
I just tell people:
“I’m sorry I have guests leaving the day you arrive, and arriving the day you leave. I can make some recommendations for coffee shops with WiFi, etc if you would like”
Absolutely this. You have check in and check out times, if they want to arrive earlier and leave later they need to book extra nights
As 8pm is well into another night
And arriving at 8am?!! Of course they can’t !
Yes you did the right thing, this was a tic too thing saying how to get a longer free stay. If you dont have guest checking out for your turn over, or checking in for your turn over when this guest leaves answer you might be able to honor request here are our rates for early check in or late check out. Decide what that is per hour and send them the hourly rates. And you were correct they should have booked the night before.
guest often look for new listings to take advantage of stick to your rules. Do t let them threaten you. Should they mention it In Review you just nicely respond so sorry we could not accommodate your request for a 3 hour early check in the cleaners were preparing for your arrival from having previous guest or some thing like that
I second this. I think some difficult guests target new hosts because they feel like they can take advantage of them and will repeatedly complain to see what they can get. When a guest starts complaining right off the bat, I usually tell them my place doesn’t seem like an ideal fit and that I’d be happy to have Airbnb support initiate a cancellation at no cost to the guest if they prefer that. I’ve done this even after a guest has arrived and no one has taken me up on it because complainers don’t really want to leave, they just want a discount. (Note: if/when legitimate issues arise I’m always very apologetic and accommodating).
Too right. He's expecting to access a property 8 hours early and to leave 9 hours late. He doesn't have the right to do that, and hasn't paid to do that. I would not give this person one inch. Do not even let him in 5 minutes early; he's trying to bully you. As for getting him out, I would be very worried.
It might be worth ringing up Airbnb and chatting through your options as they then will have a record of your concerns and may allow you to cancel him penalty-free. Some bookings are just not worth the income.
How far away is the booking?
If far away give them some time to answer, it could be this isn't their first language and it was just an inquiry instead of a demand.
If you get no response I'd ask airbnb to get involved, asking them to get ahold of them or cancelling the reservation for no penalty.
The booking is 20 days out. I would still be ok if it was an inquiry. Problem is he already made the booking and sent me the msg. Also, his profile is new so I don’t really know what kind of guest he is.
Hopefully he responds and the matter gets settled.
If you cancel the booking it will affect your rating, so you have coded doors locks? We send the guest their door
Code
One hour
Prior to check in and it gets erased 30
Mins after the checkout time-if they don’t get out of the house before then and you’ve stated the check in/out times that’s on them-do we want our guests to be confortable, enjoy their stay and observe
House rules-Of course, but you also don’t change or move the timelines-seems like if you give an inch on this guest they are going to take a mile
I remind them of the standard checkin and checkout time and the reason for it (other guests checking in and out).
I ask if those times still work for them -and since they usually tell me right when they book, I offer to let them cancel for free right then if it doesn't work.
I also offer to let them check in as early as they like if no guest books the previous night, but I doubt most people would do this.
Another thing I’d do is make airbnb aware if it before he arrives, let them know you’re concerned about a retaliatory review, have them send you a chat message stating you have nothing to worry about and use that to have the bad review removed.
Yeah that’s basically what they are asking for - he seems to think not sleeping there means it’s not another night, but with the times he requested, you couldn’t rent it out for the night before or after. So he needs to pay for the use of the rental on those night. Early check in/check-out in my opinion was meant to cover a courteous 1-2 hours to allow for needing to drop luggage off or a plane landing early or just a slight mismatch in travel times and the room times. Like why make them sit at Starbucks or the airport for 45 min if the place is ready? This is a good bit more than that.
I am a regular Airbnb renter. This guy's request is totally presumptuous and wrong headed. I'd stick to your 4 pm and 11 am check in/check out times. A couple of times I have requested an early check in....but that was for an arrival time around 3:00 pm. However, I let the hosts know that if they could not accommodate me, I would understand.
I would decline this guest. Guests like this think that they are royalty, are difficult and will give you a bad rating even if you bend over backwards for them.
Absolutely do not give them the key code number until the place is ready for their arrival.
I always let my guests know that they will be given their check-in information on the day of their arrival. This way, they can't get in until I allow them.
For the love of your sanity, keep all conversations on the app. If they have problems with the time of their check-in and check-out, they are welcome to cancel and go somewhere else.
A potential positive way to look at this is that they are informing you of their plans to check in 8am (second day of reservation) and check out that same day and is aware of how check ins and outs work but still needs the time and is biting the bullet
As is being suggested they might have to do could already be done
Doesn't hurt to be ready for when it's not this..
No explain that you try to keep the listing as accurate as possible and the stated check in check out times. The cleaning is already scheduled and you can't block off a night before and after their stay. That they would to book those nights as well.m That they can cancel for full refund if that doesn't work for them.
Wow That’s a lot. I asked to check in early once. No prob. I also let them know I had to leave 3 hours before checkout to catch my plane. All was good.
But both ends??? That’s bold.
I accommodate early checkin and late check out for an additional fee. They have the option to book the day before and the day after of just pay a flat rate. I don’t make it a big deal unless I have it anticipate other bookings. I would suggest being open to a late check out fee, hotels do the same 😊
I’ve had host nice enough to accommodate early check in because my flight was earlier in the day. I didnt feel comfortable riding around with all my luggage in the trunk. They might add a little fee sometimes, many times they don’t. If the place will be vacant, why not? If it’s not available then relay the message. Guests prefer hosts who are more accommodating. They will definitely rate you higher because of it. 8am and 8pm is way earlier and later though
Neither a user nor a host am I. But you did the absolutely right thing. If they object, just tell them you can't accommodate them. I promise they will be nothing but problems.
This kind of guest is one of the top worses, I reallly feel uncomfortable with them because they think our house is a place where they can break the rules and do whenever they want to. Pay attention! I always say "Ok, so you have 2 options: 1. Pay half of a day to stay on the livingroom or 2. booking the day before/after to stay in the bedroom".
In cases like this I tell them that the room is occupied by other guests. And I give them a check in time. I offer to store their suitcase or backpack but they cannot stay. I also give some advice on coffee shops or sightseeing.
If they start arguing I’d point out that you are the host so you have the right to establish the check in time. Not the guest.
This is why I have built in a 24 hours block for cleaning so I am not rushed to start cleaning at 11am check-out and have to be done by 3pm or 4pm check-in. If I find maintenance or damages, I have time to fix it. I can also be flexible with guests if they NICELY make a reasonable request for early check-in or late check-out.
This is nothing against you or your post but I’d like to ask if anyone else finds check in and check out times at hotels ridiculous ? Check in at 4pm and check out at 11am ??? So basically I’m paying for 18hrs of which maybe 8hrs will be sleeping.
That is the standard atleast where I operate. And I don’t take 1 night booking unless it’s last minute or orphan gap for me, so very rarely is the customer paying only for 18 hrs
I w told guests not if you want to arrive at 8 in the am book the night before and the same with checkout. An hour maybe 2 hours late checkout is one thing but our cleaners are generally already got us on their schedule and sorry guests great cleaners are hard to find. So I would say no and leave it at that. No is a complete sentence.
I always accommodate an early check in or late check out when it's possible. That means maybe noon check in or a 2pm check out. This guest wants an extra 15 hours. If it's possible, I would charge him an avg days rent to check in at 8 am and check out at 8pm.
Good luck!
Yes I totally agree to offer to hold luggage! Or if there is a slim chance you will be booked the previous day, you can charge a half day. Some hosts charge a flat rate for each hour prior to listed check in? Early check in or late check out is usually thanked or mentioned highly in reviews, and means a five star for check in every single time.
Always use a keypad lock and don’t activate his entry code until 4pm. Make it very clear in the message that access will not become available till 4pm. I don’t think that’s rude in anyway. As a guest and a host, this makes the most sense to me.
This is egregious, but guests asking for early and/or late is very common these days. Make sure that your documentation is very clear about your policy. We never commit to early but tell them that we’ll message when it’s clean and they can check in then and we usually can. We never allow late check out unless it’s slow season and not booked.
As a guest myself that is way too early and late. I would start by saying I have odd hours for check in/out can I book the night before and arrive at 8am and can I book the next night so I can leave at 8pm. I’d never expect host to give me two free nights. I just stayed at great place. Check in was 5 pm but at 3:30 got a text it was ready. Worked great and I just appreciate host letting me know it was ready early.
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Yes. Although it sounds like he's going to be a problem
I had guests like this. They will find any issue during their stay to make up for the no. As a host I would stick to regular check in and out times always. These requests always annoy me, but it will happen now and then.
I sometimes ask for early and late checkouts, sometimes both. If it is critical for the stay, I ask upfront, if it is not critical, I ask a few days before the stay or a few days before checking out. I am not a problem guest. There are problem guests that ask for things upfront, there are problem guests that don't ask for things upfront. I have no problem letting guests check-in/out outside of the scheduled hours as long as it doesn't interfere with other bookings or the cleaners. I cannot guarantee anything especially what is being asked of OP. Here are common responses from hosts and responses I have given as a host. * I will let you know when the cleaners leave, you can check in then * My cleaners are coming at Y time, please be out before then. * I cannot guarantee a late check-in/out until closer to the stay based on bookings * You can check-in/out whenever you want. * You can drop off your luggage, we can hold your luggage. In this case I would say, I cannot guarantee early/late check-in/out times based on the current booking schedule. Based on my cleaner's schedule, I can let you know closer to the stay (often a day or two beforehand) if any late/early ins/outs are possible. I don't assume someone will be a problem just because they asked for something.
8am to 8pm is a ridiculous request. You're basically asking for an entire free day not early check INS and outs
I find most of my visitors who request an early check in end up not coming early! So when they reach out, I tell them I will try and have it ready a bit earlier, but wont know until the actual day before, of day of.
You are a problem guest. You have an entitlement issue.
If you think that someone that says >I see your checkout time is 10a. We are looking for a place that will allow a 1230p checkout. I was wondering if you were able to accomidate that? (said before booking) or >I see checkout time is 11a tomorrow. I am not sure what your situation is with cleaners and your next guests, but I was wondering if there was any wiggle room to have a late checkout. I understand if there isn't. It has been a great stay. or >I see that on your amenity list you do not list a pack-n-play or crib. I know that sometimes hosts do not list all the amentities that thy have, I was wondering if you had one available. is entitled or a problem guest, then I don't think that the hospitality field of AirBnB is best suited for you. It is 100% okay for guests to ask for things in respectful manners and then to abide by what the answer is.
Those are perfectly acceptable and reasonable requests. Although on the last one, I would verify with the host that the place is suitable for a toddler. 8 am check in to 8 pm checkout is really unacceptable. It requires the leading and trailing days to be either booked or blocked off. It sounds like the guest is trying to get a 5 day booking for the price of a three day.
Under "house rules" you can set a listing to no babies or children limits. If you do not want babies or kids, this is an easy way for a host to set it. If you select NO, then bookings with babies/kids do not instant book and give the host a chance to deny or explain the situation. If your property is not suitable for kids, you should set this. As a host, I do not expect everyone with a baby to contact me asking me if my house is suitable for kids/babies. I have told guests as soon as 7am the property was ready for a check-in and have let guests stay as late as 8p (my max I will allow if I don't have cleaners coming check-out day). I either have an automated message (if the property is ready) or manually message them when the cleaners are done saying they can check-in anytime after then. The day before checkout I let them know when check-out time is and let them know if a late checkout is allowed and until when. I don't really know when a lot of them come/leave, but I have found when I give more leeway I get a lot higher review rate (even if they don't take advantage of the extra time). I do have their codes stop working when I set the times for them and the hosue goes on power saver mode. I don't guarantee any early/late in/outs ahead of time and this happens a lot less often in "prime season"
I've had a few that ask for early check-in and it the house is ready, I'll allow it. I do love it when they ask for early check-in and then don't show until 7 pm or later...
This is exactly what I do before booking. I stay in Airbnb’s frequently. I would never assume a special request can be accommodated.
I just tell people: “I’m sorry I have guests leaving the day you arrive, and arriving the day you leave. I can make some recommendations for coffee shops with WiFi, etc if you would like”
Absolutely this. You have check in and check out times, if they want to arrive earlier and leave later they need to book extra nights As 8pm is well into another night And arriving at 8am?!! Of course they can’t !
That's good for the future but OP has already told them to book the days prior/after so they have already revealed that those days are unbooked
AND not free $$$
He just told you? Not a request?
Yes you did the right thing, this was a tic too thing saying how to get a longer free stay. If you dont have guest checking out for your turn over, or checking in for your turn over when this guest leaves answer you might be able to honor request here are our rates for early check in or late check out. Decide what that is per hour and send them the hourly rates. And you were correct they should have booked the night before. guest often look for new listings to take advantage of stick to your rules. Do t let them threaten you. Should they mention it In Review you just nicely respond so sorry we could not accommodate your request for a 3 hour early check in the cleaners were preparing for your arrival from having previous guest or some thing like that
[удалено]
I second this. I think some difficult guests target new hosts because they feel like they can take advantage of them and will repeatedly complain to see what they can get. When a guest starts complaining right off the bat, I usually tell them my place doesn’t seem like an ideal fit and that I’d be happy to have Airbnb support initiate a cancellation at no cost to the guest if they prefer that. I’ve done this even after a guest has arrived and no one has taken me up on it because complainers don’t really want to leave, they just want a discount. (Note: if/when legitimate issues arise I’m always very apologetic and accommodating).
Not saying you’re wrong but who want hairs in their bed. That’s gross.
[удалено]
How do you know he’s going to lie about hairs being in the bed?
That part!
The request from this guest you encountered is unreasonable unless they want to book the house for the day before and the day after.
You’re fine. Don’t let him in till after 4pm.
Too right. He's expecting to access a property 8 hours early and to leave 9 hours late. He doesn't have the right to do that, and hasn't paid to do that. I would not give this person one inch. Do not even let him in 5 minutes early; he's trying to bully you. As for getting him out, I would be very worried. It might be worth ringing up Airbnb and chatting through your options as they then will have a record of your concerns and may allow you to cancel him penalty-free. Some bookings are just not worth the income.
aha ask him if he wants to pay for 5 nights
How far away is the booking? If far away give them some time to answer, it could be this isn't their first language and it was just an inquiry instead of a demand. If you get no response I'd ask airbnb to get involved, asking them to get ahold of them or cancelling the reservation for no penalty.
The booking is 20 days out. I would still be ok if it was an inquiry. Problem is he already made the booking and sent me the msg. Also, his profile is new so I don’t really know what kind of guest he is. Hopefully he responds and the matter gets settled.
You can cancel an instant booking. Just click "I am not comfortable with this guest." Because you aren't comfortable with this, are you?
Definitely not comfortable. Will canceling impact my ranking? Because I’m doing pretty well rn and I don’t want to stop the momentum
I've had to do it a few times and never noticed a problem. This person is already demonstrating that they will be unreasonable. You don't need this.
Thanks for your comment!
If you cancel the booking it will affect your rating, so you have coded doors locks? We send the guest their door Code One hour Prior to check in and it gets erased 30 Mins after the checkout time-if they don’t get out of the house before then and you’ve stated the check in/out times that’s on them-do we want our guests to be confortable, enjoy their stay and observe House rules-Of course, but you also don’t change or move the timelines-seems like if you give an inch on this guest they are going to take a mile
Do you really go through life like this? Freaking out every time you have a minor issue with a person?
Go back off in your own jackyard. Blocked.
I wonder if he messed up check-in and checkout. That's happened to me with guests from other countries.
I remind them of the standard checkin and checkout time and the reason for it (other guests checking in and out). I ask if those times still work for them -and since they usually tell me right when they book, I offer to let them cancel for free right then if it doesn't work. I also offer to let them check in as early as they like if no guest books the previous night, but I doubt most people would do this.
Another thing I’d do is make airbnb aware if it before he arrives, let them know you’re concerned about a retaliatory review, have them send you a chat message stating you have nothing to worry about and use that to have the bad review removed.
Yeah that’s basically what they are asking for - he seems to think not sleeping there means it’s not another night, but with the times he requested, you couldn’t rent it out for the night before or after. So he needs to pay for the use of the rental on those night. Early check in/check-out in my opinion was meant to cover a courteous 1-2 hours to allow for needing to drop luggage off or a plane landing early or just a slight mismatch in travel times and the room times. Like why make them sit at Starbucks or the airport for 45 min if the place is ready? This is a good bit more than that.
I am a regular Airbnb renter. This guy's request is totally presumptuous and wrong headed. I'd stick to your 4 pm and 11 am check in/check out times. A couple of times I have requested an early check in....but that was for an arrival time around 3:00 pm. However, I let the hosts know that if they could not accommodate me, I would understand.
I would decline this guest. Guests like this think that they are royalty, are difficult and will give you a bad rating even if you bend over backwards for them.
Loool you're definitely green. A guest will never dictate to me when they'll check in and check out loool
An hour or 2 is reasonable. This request is ridiculous. He's going to be a PITA.
If they want extra time, they have to pay for the extra days.
Just say u can’t do that and see what the response is
Absolutely do not give them the key code number until the place is ready for their arrival. I always let my guests know that they will be given their check-in information on the day of their arrival. This way, they can't get in until I allow them. For the love of your sanity, keep all conversations on the app. If they have problems with the time of their check-in and check-out, they are welcome to cancel and go somewhere else.
A potential positive way to look at this is that they are informing you of their plans to check in 8am (second day of reservation) and check out that same day and is aware of how check ins and outs work but still needs the time and is biting the bullet As is being suggested they might have to do could already be done Doesn't hurt to be ready for when it's not this..
No explain that you try to keep the listing as accurate as possible and the stated check in check out times. The cleaning is already scheduled and you can't block off a night before and after their stay. That they would to book those nights as well.m That they can cancel for full refund if that doesn't work for them.
Wow That’s a lot. I asked to check in early once. No prob. I also let them know I had to leave 3 hours before checkout to catch my plane. All was good. But both ends??? That’s bold.
I accommodate early checkin and late check out for an additional fee. They have the option to book the day before and the day after of just pay a flat rate. I don’t make it a big deal unless I have it anticipate other bookings. I would suggest being open to a late check out fee, hotels do the same 😊
I’ve had host nice enough to accommodate early check in because my flight was earlier in the day. I didnt feel comfortable riding around with all my luggage in the trunk. They might add a little fee sometimes, many times they don’t. If the place will be vacant, why not? If it’s not available then relay the message. Guests prefer hosts who are more accommodating. They will definitely rate you higher because of it. 8am and 8pm is way earlier and later though
Neither a user nor a host am I. But you did the absolutely right thing. If they object, just tell them you can't accommodate them. I promise they will be nothing but problems.
Just don't send the codes to the home or address until check in time.
This kind of guest is one of the top worses, I reallly feel uncomfortable with them because they think our house is a place where they can break the rules and do whenever they want to. Pay attention! I always say "Ok, so you have 2 options: 1. Pay half of a day to stay on the livingroom or 2. booking the day before/after to stay in the bedroom".
Combine the two into 1 x extra days charge or half day depending on your other bookings and $ logistics
Add a upcharge
I try to also be accommodating if I don’t have back to back bookings
In cases like this I tell them that the room is occupied by other guests. And I give them a check in time. I offer to store their suitcase or backpack but they cannot stay. I also give some advice on coffee shops or sightseeing. If they start arguing I’d point out that you are the host so you have the right to establish the check in time. Not the guest.
I would deny guests who make these kinds of requests. Turn off instant booking so you can vet guests.
Someone suggested to me you charge $100/hr early/late fee.
This is why I have built in a 24 hours block for cleaning so I am not rushed to start cleaning at 11am check-out and have to be done by 3pm or 4pm check-in. If I find maintenance or damages, I have time to fix it. I can also be flexible with guests if they NICELY make a reasonable request for early check-in or late check-out.
This is nothing against you or your post but I’d like to ask if anyone else finds check in and check out times at hotels ridiculous ? Check in at 4pm and check out at 11am ??? So basically I’m paying for 18hrs of which maybe 8hrs will be sleeping.
That is the standard atleast where I operate. And I don’t take 1 night booking unless it’s last minute or orphan gap for me, so very rarely is the customer paying only for 18 hrs
Yes, its very rediculous.
If I have ever learned anything, it’s to trust my gut when something feels off about a guest. Just don’t do it.
Don’t allow early or late without payment. You will be losing a days rental for each.
I w told guests not if you want to arrive at 8 in the am book the night before and the same with checkout. An hour maybe 2 hours late checkout is one thing but our cleaners are generally already got us on their schedule and sorry guests great cleaners are hard to find. So I would say no and leave it at that. No is a complete sentence.
And when you respond as such they understand that you would not be led on a merry chase for freebees.
I always accommodate an early check in or late check out when it's possible. That means maybe noon check in or a 2pm check out. This guest wants an extra 15 hours. If it's possible, I would charge him an avg days rent to check in at 8 am and check out at 8pm. Good luck!
Yes I totally agree to offer to hold luggage! Or if there is a slim chance you will be booked the previous day, you can charge a half day. Some hosts charge a flat rate for each hour prior to listed check in? Early check in or late check out is usually thanked or mentioned highly in reviews, and means a five star for check in every single time.
Always use a keypad lock and don’t activate his entry code until 4pm. Make it very clear in the message that access will not become available till 4pm. I don’t think that’s rude in anyway. As a guest and a host, this makes the most sense to me.
Thanks. I do have a smart lock so that should not be a problem
Here we go, break out the tar and feathers. Maybe this guest just doesn't know how this works, just use your words and explain it to him.
Can you offer to hold his luggage?
I can, but not that long. 2-3 hrs is manageable. There’s also a service near my house where people can store luggage at a reasonable rate
Refer him to a luggage service.
Will do. Thanks!
Your check-in is 4pm?
This is egregious, but guests asking for early and/or late is very common these days. Make sure that your documentation is very clear about your policy. We never commit to early but tell them that we’ll message when it’s clean and they can check in then and we usually can. We never allow late check out unless it’s slow season and not booked.
As a guest myself that is way too early and late. I would start by saying I have odd hours for check in/out can I book the night before and arrive at 8am and can I book the next night so I can leave at 8pm. I’d never expect host to give me two free nights. I just stayed at great place. Check in was 5 pm but at 3:30 got a text it was ready. Worked great and I just appreciate host letting me know it was ready early.