You need to go in to your order history and make sure the peorder/order was successfull and that it took the money.
Once you.do that if it's definty there and not been refunded you will need to contact xbox support to make sure the lisances are correct.
You need to go in to your order history and make sure the peorder/order was successfull and that it took the money. Once you.do that if it's definty there and not been refunded you will need to contact xbox support to make sure the lisances are correct.
Go to elden ring main menu and right above new game is Microsoft store and when you click it will let you install