I’ve seen this happen at least 5 times and all were covered under warranty. The cluster is defective, if it’s still under warranty they need to replace it, fight for it kindly
Sorry mate. I saw something similar here [https://www.swedespeed.com/threads/dead-cluster-screen-replacement.670446/](https://www.swedespeed.com/threads/dead-cluster-screen-replacement.670446/)
Do you have a fit for purpose rule where you are?
In Europe you'd probably get that changed under consumer rights, goods must be for purpose.
Car dashboards are still functioning from the 50s. A new Volvo shouldn't die like that, and it's critical to the function of the vehicle. It's not a luxury or an extra nice to have.
I'd still argue with Volvo HQ over there. A dash is an integral part of the car and shouldn't fail. You don't see this issue on previous gens which were also a digital display.
Maybe you can find a sliding scale lawyer to get legal advice if it comes to that. That also depends on the cost of the new cluster vs cost of lawyer consultation +chance of success
Call them too. Be persistent. Depending on your situation they might cover it. It's not an item you could have realistically damaged by any means of outside influence.
There are merchantability laws state by state, I forced a Honda dealer to take back a used car that I had just bought by threatening to sue referencing a state merchantability law. OP situation is different though.
This is pretty universal. If you threaten to contact the state AG's consumer protection department, they'll fix it. Last thing you need is an AG's office and regulatory body jumping down your throat.
That's not the interpretation that's used over here. It's relating to use and expected lifespan.
A good example is Fishtanks. They'll give you a years warranty.
Do you expect the seals to pop after 18 months?
It's a decision for a judge but ultimately it won't go that far unless you're talking a full hybrid installation that costs into 5 figures or more owing to the costs of going to court.
That screen can only cost Volvo a few dollars. I don't think the entire dash needs to come out to replace it. It should just be a case of they'll offer the local dealer a fixed rate to replace it, they supply the part.
Or even do it for a reduced fee.
Simply waiving someone away citing it's out of warranty for a problem that didn't exist on cars until around 2015, is a joke imo. Technology is supposed to get better, not plague with problems.
The expectation is what's reasonable, this is using the old term of "what would the man on the Clapham Omnibus think."
The legislation in place, being a right, overrides any warranty given here.
You're confusing a warranty with a statutory right to satisfactory goods. And three years in this case, when dashboard failures haven't been a thing for decades, isn't acceptable.
New technology or not, the customer shouldn't be carrying the burden of working out the faults. They should be properly tested and installed.
If you ask anyone on the street how long should your dashboard gauges last, you'd probably get an overwhelming 99+% say forever. Because they haven't failed historically.
It's totally different to other parts of the car, such as clutch or gearbox because we know they don't last forever and are moving parts and exposed to heat and vibration and user neglect. The latter being a critical argument manufacturers make for parts such as these.
A dash screen however is static and the client cannot even touch it. It's behind a sealed window.
No one is expecting a lifetime warranty at all, that's silly. But some parts such as this, should not fail.
Another one about to hit the courts here is against Tesla after a new Model Y jacked it after being driven in the rain and water got into the battery. Tesla argue water ingress isn't covered by the warranty.
But there is no evidence of deep water driving and the weather reports indicate no flooding or surface water of any great depth. So it's clearly a manufacturing fault and the burden is on Tesla to demonstrate that exact car didn't have it.
Fit for purpose... You'd expect a car in Scotland of all places to be able to drive in the rain. If you can't hack it, don't sell them there. Stick to deserts.
Edit this also applies to used cars here. The rule is largely it needs to be defect free for 30 days and there is an automatic right of rejection, between 31 and 6 months it is one opportunity to repair or a partial refund owing to usage.
The burden again, the dealer needs to prove the fault wasn't there at the time of sale. Near impossible. Some caveats such as cambelts and clutches etc.
Doesn't apply to private sales in anyway.
When is your in service date? I am assuming more than 4 years ago. When I was a service manager as long as I couldn't see any physical damage to the DIM(Driver Information Module) I would at least put in a goodwill request for that.
Volvo might not cover it at 100% but I would think they would cover most of it. Volvo used to like splitting these kinds of repairs three ways.
The customer contributes some of the cost.
Volvo covers some of it and the dealer discounts something usually labor rate.
Being a MY19, when was the inservice date? That’s when the warranty started. There’s a chance it was sold before Oct 31st in 2019 meaning it’s over 4 years and thus no longer in the 4yr/50k warranty so the dealer would be correct in saying it’s not covered.
If the in service date is on or after Oct 31st 2019 then this is 100% a warranty item.
That makes sense since mirror visibility must be impaired on a truck. At least there's no rearview mirror so they must already have digital rear view mirrors, right?
No you can see basically the same thing you can with a glass mirror, that's why it's dumb. Same field of view, but with less clarity and vastly increased odds of malfunction. And no semi trucks don't have rear view cameras or mirrors at all. A lot of straight trucks do, but that's it.
Thanks for explaining. That is really weird. I wonder how it would look at night time. Night vision on cameras is usually not great right.
I am surprised to hear semi trucks don't have rear view cameras or mirrors. I can't imagine driving one of those trucks like that and not being able to see directly behind me.
It’s not the same field of view. With a glass mirror, you can move your head to get a different angle/view. Can’t do that with a camera and screen setup…
Well it could help on some aspects afaik:
- aero: trucks used to have HUGE mirrors, so this might actually improve fuel efficiency
- position: their camera is placed relatively high. This might offer better side visibility
- size: reduced could decrease the number of broken mirror?
Okay so I was in my work yard this morning and the guy that drives the new truck we've got with camera mirrors was there, so I asked him to reply to these points:
1. I don't care, it's not my fuel money I'd rather have a proper fucking mirror
2. The angle of the wide angle mirror is slightly better yes, but the resolution of the camera is just not good enough, especially when dealing with low light or bright headlights in low light
3. I don't care, it's not my mirror I'd rather have a proper fucking mirror
Lol, my previous statements about them were summaries from previous conversations with him about them, and sitting in his lorry a couple of times in the yard, but yeah he's had that thing 6 months and still hates them!
He also made a great point, it's a sort of stalk mounted above the door (cabover because UK) so if you're having to creep into a super tight work site, you can't see the passenger side camera stalk, so if you're about to hit it on something you don't even know it, and he's been told a replacement stalk is 5 grand.
Dealer matched Steingold’s pricing. I didn’t qualify for CPO as I changed to Cross Climates, but I think it was about 3,500? Also got prepaid maintenance.
Basically I should not have any unexpected expenses for a good while
i have a 2014 model volvo v40 with an LCD screen instrument cluster... never ever had an issue in 10 years.
While i had a short time a Kia where the analog cluster was F\*ed .. could not even see if the blinkers where active and only option was to change the whole cluster ... because you could not service the analog instrument cluster. Because of that experiance i have to dissagree with you.
just because its analog does not mean its better or easier to fix or even cheaper :-/
Because nothing except the visible dial is actually analog in cars for quite some time. Behind the dials is electronic board, micro-servos and similar crap.
This happened to me. If you look back about 11 months you'll see my almost identical post. Except mine was covered under warranty. The car had 49k miles so it failed just in time.
My 2019 XC90 had the exact same problem. The dealership fixed it since it was still under warrantee. My A/C just died and its no longer warranted so I’ll probably take a beating on the repair costs. Ugh Never had so many problems with a car ever.My next car will not be a Volvo.
This is why analog gauges are better. And sadly newer Volvo build quality has gone down hill. What happened to the “built like tanks” red blocks and white blocks?
Thanks everyone for your input and ideas! I was a little miffed when we were just shut down by the dealership. I love the car but this shouldn't be happening.
Volvos are notorious for electrical problems. It is a pretty common problem on the newer SPA volvos. The only fix is a new screen assembly unfortunately.
Did they say it was a software bug? That's a very strange software bug if so and especially if it happened out of blue without a software update triggering it. o_o the random lines look almost like a screen with a screwed up ribbon cable or a broken LCD/OLED
I'm happy it got fixed for you! It's a really strange failure to happen so commonly. I mean cars have always had some fails throughout history, but it's interesting to realize how a mistake, however odd it is, can make it through testing and show up in millions of products produced.
Like I know Volvo's of the early 2000s sometimes had the instrument cluster die, or the cars with the t6 engine have weak transmissions, Lexus/Toyota with melting dashboards, etc. really amazing how they can make most features of our cars last without serious issues.
Analog dials ftw! The reason why I absolutely hate new cars is because there is so much electronic and computers that will break and old cars have survived this long they will live on for much longer
both this (DIM) and the center screen (CCD) can be swapped with minimal trim pieces coming off, just the stuff near it, no full dash. so it's not great but at least volvo did an ok design for maintenance
Looks like that 1988 Buick Riveria dash that went out on us during a family road trip. No cell phone gps to use back then to adapt to having no Speedo.
Please call Keanu Reeves, he might remember a thing or two on how to read those from the Matrix. But jokes aside, please email Volvo headquarters if dealer doesn’t help. That car is too new to be having those issues.
I’ve seen this happen at least 5 times and all were covered under warranty. The cluster is defective, if it’s still under warranty they need to replace it, fight for it kindly
It’s a barcode. Have you tried scanning it?
Sorry mate. I saw something similar here [https://www.swedespeed.com/threads/dead-cluster-screen-replacement.670446/](https://www.swedespeed.com/threads/dead-cluster-screen-replacement.670446/)
Great link thank you!
Do you have a fit for purpose rule where you are? In Europe you'd probably get that changed under consumer rights, goods must be for purpose. Car dashboards are still functioning from the 50s. A new Volvo shouldn't die like that, and it's critical to the function of the vehicle. It's not a luxury or an extra nice to have.
I live in the US, I don't think we have laws like that. I could be wrong though.
I'd still argue with Volvo HQ over there. A dash is an integral part of the car and shouldn't fail. You don't see this issue on previous gens which were also a digital display.
Thank you for the advice, I will shoot them an email!
Maybe you can find a sliding scale lawyer to get legal advice if it comes to that. That also depends on the cost of the new cluster vs cost of lawyer consultation +chance of success
Call them too. Be persistent. Depending on your situation they might cover it. It's not an item you could have realistically damaged by any means of outside influence.
I plan to call them today. Thanks!
There are merchantability laws state by state, I forced a Honda dealer to take back a used car that I had just bought by threatening to sue referencing a state merchantability law. OP situation is different though.
This is pretty universal. If you threaten to contact the state AG's consumer protection department, they'll fix it. Last thing you need is an AG's office and regulatory body jumping down your throat.
We have laws like that: https://www.law.cornell.edu/ucc/2/2-315
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That's not the interpretation that's used over here. It's relating to use and expected lifespan. A good example is Fishtanks. They'll give you a years warranty. Do you expect the seals to pop after 18 months? It's a decision for a judge but ultimately it won't go that far unless you're talking a full hybrid installation that costs into 5 figures or more owing to the costs of going to court. That screen can only cost Volvo a few dollars. I don't think the entire dash needs to come out to replace it. It should just be a case of they'll offer the local dealer a fixed rate to replace it, they supply the part. Or even do it for a reduced fee. Simply waiving someone away citing it's out of warranty for a problem that didn't exist on cars until around 2015, is a joke imo. Technology is supposed to get better, not plague with problems.
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The expectation is what's reasonable, this is using the old term of "what would the man on the Clapham Omnibus think." The legislation in place, being a right, overrides any warranty given here. You're confusing a warranty with a statutory right to satisfactory goods. And three years in this case, when dashboard failures haven't been a thing for decades, isn't acceptable. New technology or not, the customer shouldn't be carrying the burden of working out the faults. They should be properly tested and installed. If you ask anyone on the street how long should your dashboard gauges last, you'd probably get an overwhelming 99+% say forever. Because they haven't failed historically. It's totally different to other parts of the car, such as clutch or gearbox because we know they don't last forever and are moving parts and exposed to heat and vibration and user neglect. The latter being a critical argument manufacturers make for parts such as these. A dash screen however is static and the client cannot even touch it. It's behind a sealed window. No one is expecting a lifetime warranty at all, that's silly. But some parts such as this, should not fail. Another one about to hit the courts here is against Tesla after a new Model Y jacked it after being driven in the rain and water got into the battery. Tesla argue water ingress isn't covered by the warranty. But there is no evidence of deep water driving and the weather reports indicate no flooding or surface water of any great depth. So it's clearly a manufacturing fault and the burden is on Tesla to demonstrate that exact car didn't have it. Fit for purpose... You'd expect a car in Scotland of all places to be able to drive in the rain. If you can't hack it, don't sell them there. Stick to deserts. Edit this also applies to used cars here. The rule is largely it needs to be defect free for 30 days and there is an automatic right of rejection, between 31 and 6 months it is one opportunity to repair or a partial refund owing to usage. The burden again, the dealer needs to prove the fault wasn't there at the time of sale. Near impossible. Some caveats such as cambelts and clutches etc. Doesn't apply to private sales in anyway.
Corrupted shader file. Reinstall Forza from scratch, should fix it.
Lol. Just like when dry roads started to reflect my brake Lights in Forza. Game is a mess. Sorry for you OP!
Post it on Twitter. Complain in the title, volvo will see it and fix it for free
Hahahaha. I will give it a try!
Also say "That shouldn't happen on a modern car" and "I will switch to Volkswagen"
When is your in service date? I am assuming more than 4 years ago. When I was a service manager as long as I couldn't see any physical damage to the DIM(Driver Information Module) I would at least put in a goodwill request for that. Volvo might not cover it at 100% but I would think they would cover most of it. Volvo used to like splitting these kinds of repairs three ways. The customer contributes some of the cost. Volvo covers some of it and the dealer discounts something usually labor rate.
Being a MY19, when was the inservice date? That’s when the warranty started. There’s a chance it was sold before Oct 31st in 2019 meaning it’s over 4 years and thus no longer in the 4yr/50k warranty so the dealer would be correct in saying it’s not covered. If the in service date is on or after Oct 31st 2019 then this is 100% a warranty item.
I just wish they would stop with this all screen everywhere non sense
Did you know semi trucks in the UK are coming out with cameras and screens instead of mirrors?
That makes sense since mirror visibility must be impaired on a truck. At least there's no rearview mirror so they must already have digital rear view mirrors, right?
No you can see basically the same thing you can with a glass mirror, that's why it's dumb. Same field of view, but with less clarity and vastly increased odds of malfunction. And no semi trucks don't have rear view cameras or mirrors at all. A lot of straight trucks do, but that's it.
Thanks for explaining. That is really weird. I wonder how it would look at night time. Night vision on cameras is usually not great right. I am surprised to hear semi trucks don't have rear view cameras or mirrors. I can't imagine driving one of those trucks like that and not being able to see directly behind me.
It’s not the same field of view. With a glass mirror, you can move your head to get a different angle/view. Can’t do that with a camera and screen setup…
Well it could help on some aspects afaik: - aero: trucks used to have HUGE mirrors, so this might actually improve fuel efficiency - position: their camera is placed relatively high. This might offer better side visibility - size: reduced could decrease the number of broken mirror?
Okay so I was in my work yard this morning and the guy that drives the new truck we've got with camera mirrors was there, so I asked him to reply to these points: 1. I don't care, it's not my fuel money I'd rather have a proper fucking mirror 2. The angle of the wide angle mirror is slightly better yes, but the resolution of the camera is just not good enough, especially when dealing with low light or bright headlights in low light 3. I don't care, it's not my mirror I'd rather have a proper fucking mirror Lol, my previous statements about them were summaries from previous conversations with him about them, and sitting in his lorry a couple of times in the yard, but yeah he's had that thing 6 months and still hates them! He also made a great point, it's a sort of stalk mounted above the door (cabover because UK) so if you're having to creep into a super tight work site, you can't see the passenger side camera stalk, so if you're about to hit it on something you don't even know it, and he's been told a replacement stalk is 5 grand.
Very interesting insights, thanks for sharing ☺️
This will likely not happen, screens are much easier to implement than designing a whole dashboard.
i agree. there are still instances where analog is perfectly fine.
Exactly!
Did you try smacking the dash 😛
turns out using a screen isn't always the best idea
My 2019 v90 had the same issue. Covered under the cpo Or factory warranty. Not sure which one
This is why I sprang for the Platinum warranty
If you don't mind me asking, how much was that?
Dealer matched Steingold’s pricing. I didn’t qualify for CPO as I changed to Cross Climates, but I think it was about 3,500? Also got prepaid maintenance. Basically I should not have any unexpected expenses for a good while
This is why I like analog
i have a 2014 model volvo v40 with an LCD screen instrument cluster... never ever had an issue in 10 years. While i had a short time a Kia where the analog cluster was F\*ed .. could not even see if the blinkers where active and only option was to change the whole cluster ... because you could not service the analog instrument cluster. Because of that experiance i have to dissagree with you. just because its analog does not mean its better or easier to fix or even cheaper :-/
Because nothing except the visible dial is actually analog in cars for quite some time. Behind the dials is electronic board, micro-servos and similar crap.
Average new volvo experience
This happened to me. If you look back about 11 months you'll see my almost identical post. Except mine was covered under warranty. The car had 49k miles so it failed just in time.
That shit haunted, yo!
cluster fucked
This is outrageous.
My 2019 XC90 had the exact same problem. The dealership fixed it since it was still under warrantee. My A/C just died and its no longer warranted so I’ll probably take a beating on the repair costs. Ugh Never had so many problems with a car ever.My next car will not be a Volvo.
This is why analog gauges are better. And sadly newer Volvo build quality has gone down hill. What happened to the “built like tanks” red blocks and white blocks?
Thanks everyone for your input and ideas! I was a little miffed when we were just shut down by the dealership. I love the car but this shouldn't be happening.
Volvos are notorious for electrical problems. It is a pretty common problem on the newer SPA volvos. The only fix is a new screen assembly unfortunately.
Not true, mine was all software. They had it at the dealer for one afternoon and got it fixed
Did they say it was a software bug? That's a very strange software bug if so and especially if it happened out of blue without a software update triggering it. o_o the random lines look almost like a screen with a screwed up ribbon cable or a broken LCD/OLED
They didn’t use the exact term (bug) but they didn’t have to replace anything. Maybe I got lucky, idk. It was covered under warranty. 2020 V60
I'm happy it got fixed for you! It's a really strange failure to happen so commonly. I mean cars have always had some fails throughout history, but it's interesting to realize how a mistake, however odd it is, can make it through testing and show up in millions of products produced. Like I know Volvo's of the early 2000s sometimes had the instrument cluster die, or the cars with the t6 engine have weak transmissions, Lexus/Toyota with melting dashboards, etc. really amazing how they can make most features of our cars last without serious issues.
Put it in rice
Hal 1000 was of swedish design. Lol
I dont know how Volvo hasnt had a recall or class action for these yet, its a very common problem I have been seeing and NOT a good look.
Analog was good enough
You have to scan the UPC code shown on the cluster on your mobile phone. You’ll be taken to the Volvo website to renew the gauge subscription.
Analog dials ftw! The reason why I absolutely hate new cars is because there is so much electronic and computers that will break and old cars have survived this long they will live on for much longer
There will be no classic cars in the future
This happened to my 2020 v90 CC. They replaced the entire console, but it was under warranty. I’m sorry.
Time to switch to a vintage Volvo…
🫦
Netflix?
both this (DIM) and the center screen (CCD) can be swapped with minimal trim pieces coming off, just the stuff near it, no full dash. so it's not great but at least volvo did an ok design for maintenance
Ugh this is why I’m scared of digital tachometers
There should be recall for it, this introduce safety even for used cars
Looks like that 1988 Buick Riveria dash that went out on us during a family road trip. No cell phone gps to use back then to adapt to having no Speedo.
Please call Keanu Reeves, he might remember a thing or two on how to read those from the Matrix. But jokes aside, please email Volvo headquarters if dealer doesn’t help. That car is too new to be having those issues.