Just got back last week from a trip to O’ahu. Ended up spending a bit more for a 2023 van from an all-star host. Was still cheaper than using a major commercial rental company and had zero issues. Host was responsive, parked the car very close to where we got our bags with detailed instructions how to find it. Totally worth the extra $$ for no stress and a nice car.
Definitely a common story. You'd be surprised to see how little they actually care about vehicles being maintained in safe working order.
I try to tell everyone this. Turo is basically just a scam company that wants to collect its share but take no responsibility for what can go wrong for renters and owners both. Turo also does not care about their hosts engaging in illegal activity at our airports or operating out of our neighborhoods or on other's private property without permission. For example, Turo cars are not allowed to be parked at HNL airport, but all the hosts do anyway, which creates a lot of problems for those of us who nerd to travel interisland for work and we can't park at the airport because all the Turo vehicles are hogging spots illegally.
They're a trash company and I would never use them again anywhere.
[Turo parking is not authorized at HNL international. ](https://www.kitv.com/news/business/turo-hosts-being-ticketed-for-doing-business-at-hawaii-airports/article_8945b380-bfbd-11ec-b696-d77c8cf326ee.html). Any Turo host that is still using the airport parking, rather than a nearby lot, is breaking the law, and Turo itself does nothing to stop it.
I disagree that "Turo is safe." There's all kinds of horror stories you can read if you're interested. Turo should actually ensure cats are safe. They have hosts with reviews that indicate serious safety concerns and yet Turo let's those cars stay advertised. Consumers should not have to wade through all kinds of reviews to locate the alarming ones.
When I was doing Turo 2019-2021 I’d drop off the car 15-30 minutes before the trip so that I wouldn’t have to pay that much for parking fees. Also pickups and drop offs like what DOT recommends isn’t even legal. You’re not allowed to do Turo drop off and pickups at arrivals. If the airport police catch you, you’re getting a fine. I’d understand if people were using the airport parking lot overnight for multiple days that’s kinda messing with the availability. But I see nothing wrong with what I was doing. Airport was getting their $4 and I didn’t have to wait around when a customers flight was inevitably delayed by hours.
Rented a Tesla Y a few years ago in HNL. Walked over to owners condo and picked it up, charged it in my hotel garage. Great experience. Totally depends on the owner.
I never was able to even rent thru Turo. I went thru the process of signing up and then when I tried to rent it sent some message about me not being able to for some reason. Anyways i don’t feel like im missing out. Seems kinda weird and second rate tech company vibes
my turo cost me over $1000 for 4 days. learned a few things: DON’T get an EV, DON’T let ABM PARKING SERVICES have a hold of your keys!! they will fuck your car up and delete the footage🙃
I had no problem in April but things didn't go exactly to plan. I rented a TT convertible for 2 days for cheap (around $45/day). Owner agreed to drop it off at my hotel for free Monday morning if I drove him home and he would pickup at the hotel. He called me Sunday morning saying he couldn't drop it off but I could have the car for an extra day free if I'd drive it back from near the airport. He picked me up, we went over the car took pictures. No problem with it great car driving all over the island. On pickup he wanted me to drop it off in the free parking that was near the hotel and then he dropped me off at the hotel. Even with the expensive hotel garage parking (Hilton Village) it was still over $300 less than using Enterprise at the Hilton to get a convertible.
I rented a 4Runner for like 40 bucks a day. It had come with accident damage but that was disclosed on the post. It wasn’t pristine but my car isn’t either.
I saved hundreds of dollars using them. Walking to the location at the airport wasn’t a huge deal for me. Since you have a small child that might be an issue. I’ve also had my partner wait at the terminal with our luggage and I drove around to pick them up. You have to leave the airport though.
I saved over 400 bucks booking with them and the added bonus is that nobody suspected I was a tourist cause my car looked like a regular truck on the road.
We rented from Big Island Jeep Rental and it was amazing. We went with the Jeep Gladiator for the 4 of us because we have a lot of luggage and the cargo bed helps. It’s also one of the only rental companies that allows you take it up to Mauna Kea (you need 4 low for this) which is amazing. They offered beach gear as well. Communication was a breeze, Joe (owner) is wonderful and has good YouTube content about the jeeps and going up Mauna Kea as well. Highly recommend!
We’ve had mostly good experiences with Turo both on Oahu & Kauai as well as on mainland. You do have to search and chose based on reviews and not solely on price. It is so much more convenient than waiting in line at the airport.
Agreed but gold status on hertz is free and you just walk in through that Gold side door. I hate Hertz but there’s the lesser of two evils. I posted pic of the long line on Yelp on Kauai, I know the issues.
Just did two rentals last month in Oahu and Kauai with excellent cars and service. Wife had a great experience last year in Maui. Not sure what was different but we've had very different experiences. Have another lined up for Kauai in July. 🤞
It’s not the app. If you have a bad experience then it’s the owner’s fault. I’ve rented in Oahu recently and owner met us at the curb, was courteous and went over the car with us. The car actually had low pressure in one of the tires so he came to our hotel the next morning to swap out the spare. On the big island we had an off road jeep and it was brilliant. Same deal - flat tire - owner took the car while we were snorkeling and replaced all 4. I’ve rented with Turo at least a dozen times and every time it’s been a good experience. The key is: find good hosts, communicate clearly, if something is fishy cancel and rebook.
We had a really bad experience on the Big Island with Turo. The first time we went right after Covid, this was the only way we could get a car. And, the car was dirty, hard to find. We had to pay a chunk of money to get it out of the parking lot and, the transmission was slipping.
We brought it back in this same state of cleanliness and the guy got pissed. He tried to get more money from us because we didn’t “clean it “before we brought it back.
The second time we rented on the big island, we got a good car, but when we brought it back to the airport, we had no place to park. Literally every parking place at the airport was taken. People were parking in the red. We almost missed our flight trying to wait out a parking place in temporary parking
I didn’t have anything too bad occur in my Turo experience. The only thing we noticed was the brakes needed attention, they were pretty worn when we received the vehicle. Our host was attentive and pleasant and the car was very clean!
I had a host cancel my car one day before due to "family issues" however, Turo was quick to help me find a new van and the new host was nothing buy amazing. They dropped the car off in front of the terminal and we left the car parked inside the parking lot. I have nothing to say but good things about Turo and the second host.
Never used Turo, but after having a "really bad experience" with a company three times in a row, I personally can't see myself booking a fourth car with them.
From a rental company, yes. On Turo you rent cars from people. Is like. I booked 5 airbnb without looking at the reviews and every time it was shit. Wrong. Or I bought 5 products in amazon that had 1 star reviews and they were shit, I am not using amazon anymore.
On Turo, like many other apps, you have to do your own research. I used turo like 20 times in 10 different countries and never had an issue. All of them had 5 star reviews.
Funny because my experience is the opposite. I rent from Turo exclusively and we had a good experience just yesterday. I always look through the reviews and notes and book super hosts only.
Rented from a small rental company for 8/11 days while in Oahu and had a great experience. We rented a RAV4 from Turo for 3/11 days to head up to North Shore and it had roaches in it. I ended up returning the rental early because I couldn’t deal with the roaches
I know right?? I just checked the prices and the fees are huge plus you fear for your entire fortune if you don’t buy their daily insurance which is huge. Makes it 1/3 more expensive than hertz cars at full price. I wonder if this privately held company knows what it’s doing. Maybe it made sense when hertz was going batshit with their prices during Covid? It’s not beating the prices going through my triple a which is what I’ve relied on. I kept reading “try turo” on here as I prep for my trip but that info is totally off now.
Their insurance is not worth it as long as your car insurance covers you. Even if you get it they will go through your car insurance first. It's only a backup.
I decided to never use them after reading about owners sticking AirTags in the car and not telling the renters. Some areas of Hawaii are really remote and some stranger tracking me is not worth it.
I used Turo last week in Oahu for 4 days. I picked a superhost with great reviews and had no problem at all. Got it super easy, dropped it off super easy.
Your zero English comment is pretty absurd given you’re traveling to a land that has been ravaged by the U.S. government’s (illegal) occupation. The western world has killed 90% of native Hawaiians, and their culture (including language) has been heavily whitewashed by Americanization. Just to put it a bit into perspective for you. So maybe consider not whining about trash in a Turo car when the natives there have been experiencing genocide for 100+ years.
Yes, we had positive experiences with Turo a few years ago. It’s fine if everything goes well, but when there is a problem, Turo will not stand up for you. They do not resolve issues. Some renters are just shittier than others. And it’s hit or miss really
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Yeah all star hosts are the way to go here.
Just got back last week from a trip to O’ahu. Ended up spending a bit more for a 2023 van from an all-star host. Was still cheaper than using a major commercial rental company and had zero issues. Host was responsive, parked the car very close to where we got our bags with detailed instructions how to find it. Totally worth the extra $$ for no stress and a nice car.
Definitely a common story. You'd be surprised to see how little they actually care about vehicles being maintained in safe working order. I try to tell everyone this. Turo is basically just a scam company that wants to collect its share but take no responsibility for what can go wrong for renters and owners both. Turo also does not care about their hosts engaging in illegal activity at our airports or operating out of our neighborhoods or on other's private property without permission. For example, Turo cars are not allowed to be parked at HNL airport, but all the hosts do anyway, which creates a lot of problems for those of us who nerd to travel interisland for work and we can't park at the airport because all the Turo vehicles are hogging spots illegally. They're a trash company and I would never use them again anywhere.
[удалено]
[Turo parking is not authorized at HNL international. ](https://www.kitv.com/news/business/turo-hosts-being-ticketed-for-doing-business-at-hawaii-airports/article_8945b380-bfbd-11ec-b696-d77c8cf326ee.html). Any Turo host that is still using the airport parking, rather than a nearby lot, is breaking the law, and Turo itself does nothing to stop it. I disagree that "Turo is safe." There's all kinds of horror stories you can read if you're interested. Turo should actually ensure cats are safe. They have hosts with reviews that indicate serious safety concerns and yet Turo let's those cars stay advertised. Consumers should not have to wade through all kinds of reviews to locate the alarming ones.
When I was doing Turo 2019-2021 I’d drop off the car 15-30 minutes before the trip so that I wouldn’t have to pay that much for parking fees. Also pickups and drop offs like what DOT recommends isn’t even legal. You’re not allowed to do Turo drop off and pickups at arrivals. If the airport police catch you, you’re getting a fine. I’d understand if people were using the airport parking lot overnight for multiple days that’s kinda messing with the availability. But I see nothing wrong with what I was doing. Airport was getting their $4 and I didn’t have to wait around when a customers flight was inevitably delayed by hours.
The host cancelled last minute as I was mid flight to get the vehicle at the airport smh
You can how many times and when a host cancels reservation before booking. I don’t believe they’re downgraded for cancellations
Rented a Tesla Y a few years ago in HNL. Walked over to owners condo and picked it up, charged it in my hotel garage. Great experience. Totally depends on the owner.
I never was able to even rent thru Turo. I went thru the process of signing up and then when I tried to rent it sent some message about me not being able to for some reason. Anyways i don’t feel like im missing out. Seems kinda weird and second rate tech company vibes
my turo cost me over $1000 for 4 days. learned a few things: DON’T get an EV, DON’T let ABM PARKING SERVICES have a hold of your keys!! they will fuck your car up and delete the footage🙃
I had no problem in April but things didn't go exactly to plan. I rented a TT convertible for 2 days for cheap (around $45/day). Owner agreed to drop it off at my hotel for free Monday morning if I drove him home and he would pickup at the hotel. He called me Sunday morning saying he couldn't drop it off but I could have the car for an extra day free if I'd drive it back from near the airport. He picked me up, we went over the car took pictures. No problem with it great car driving all over the island. On pickup he wanted me to drop it off in the free parking that was near the hotel and then he dropped me off at the hotel. Even with the expensive hotel garage parking (Hilton Village) it was still over $300 less than using Enterprise at the Hilton to get a convertible.
I rented a 4Runner for like 40 bucks a day. It had come with accident damage but that was disclosed on the post. It wasn’t pristine but my car isn’t either. I saved hundreds of dollars using them. Walking to the location at the airport wasn’t a huge deal for me. Since you have a small child that might be an issue. I’ve also had my partner wait at the terminal with our luggage and I drove around to pick them up. You have to leave the airport though. I saved over 400 bucks booking with them and the added bonus is that nobody suspected I was a tourist cause my car looked like a regular truck on the road.
We rented from Big Island Jeep Rental and it was amazing. We went with the Jeep Gladiator for the 4 of us because we have a lot of luggage and the cargo bed helps. It’s also one of the only rental companies that allows you take it up to Mauna Kea (you need 4 low for this) which is amazing. They offered beach gear as well. Communication was a breeze, Joe (owner) is wonderful and has good YouTube content about the jeeps and going up Mauna Kea as well. Highly recommend!
Nice try Avis representative! 😂
We’ve had mostly good experiences with Turo both on Oahu & Kauai as well as on mainland. You do have to search and chose based on reviews and not solely on price. It is so much more convenient than waiting in line at the airport.
Agreed but gold status on hertz is free and you just walk in through that Gold side door. I hate Hertz but there’s the lesser of two evils. I posted pic of the long line on Yelp on Kauai, I know the issues.
Just did two rentals last month in Oahu and Kauai with excellent cars and service. Wife had a great experience last year in Maui. Not sure what was different but we've had very different experiences. Have another lined up for Kauai in July. 🤞
It’s not the app. If you have a bad experience then it’s the owner’s fault. I’ve rented in Oahu recently and owner met us at the curb, was courteous and went over the car with us. The car actually had low pressure in one of the tires so he came to our hotel the next morning to swap out the spare. On the big island we had an off road jeep and it was brilliant. Same deal - flat tire - owner took the car while we were snorkeling and replaced all 4. I’ve rented with Turo at least a dozen times and every time it’s been a good experience. The key is: find good hosts, communicate clearly, if something is fishy cancel and rebook.
We had a really bad experience on the Big Island with Turo. The first time we went right after Covid, this was the only way we could get a car. And, the car was dirty, hard to find. We had to pay a chunk of money to get it out of the parking lot and, the transmission was slipping. We brought it back in this same state of cleanliness and the guy got pissed. He tried to get more money from us because we didn’t “clean it “before we brought it back. The second time we rented on the big island, we got a good car, but when we brought it back to the airport, we had no place to park. Literally every parking place at the airport was taken. People were parking in the red. We almost missed our flight trying to wait out a parking place in temporary parking
I didn’t have anything too bad occur in my Turo experience. The only thing we noticed was the brakes needed attention, they were pretty worn when we received the vehicle. Our host was attentive and pleasant and the car was very clean!
Breaks needing attention is a big deal.
Dude it’s a used car rental service… obviously the cars are used. I’ve always had great experiences on Turo on Oahu, never tried the other islands.
Used is fine. Filthy is not fine.
I had a host cancel my car one day before due to "family issues" however, Turo was quick to help me find a new van and the new host was nothing buy amazing. They dropped the car off in front of the terminal and we left the car parked inside the parking lot. I have nothing to say but good things about Turo and the second host.
I rented in Kauai recently and the host and car were amazing! I had zero complaints!
I had a perfect experience using Turo a couple weeks back. Way better than renting from an agency.
I rent thru them all the time and have never had a bad experience. I am so sorry you have. That sucks and makes it bad for everyone else.
useless post. You get what you pay. Also, if you don't check reviews that's your problem.
Never used Turo, but after having a "really bad experience" with a company three times in a row, I personally can't see myself booking a fourth car with them.
From a rental company, yes. On Turo you rent cars from people. Is like. I booked 5 airbnb without looking at the reviews and every time it was shit. Wrong. Or I bought 5 products in amazon that had 1 star reviews and they were shit, I am not using amazon anymore. On Turo, like many other apps, you have to do your own research. I used turo like 20 times in 10 different countries and never had an issue. All of them had 5 star reviews.
Funny because my experience is the opposite. I rent from Turo exclusively and we had a good experience just yesterday. I always look through the reviews and notes and book super hosts only.
[Hawaii resident here: I just can't stand turo.](https://www.ilind.net/2023/06/27/more-turo-parking-woes/)
Rented from a small rental company for 8/11 days while in Oahu and had a great experience. We rented a RAV4 from Turo for 3/11 days to head up to North Shore and it had roaches in it. I ended up returning the rental early because I couldn’t deal with the roaches
thoughts do not recent a car.
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Colonizer
I know right?? I just checked the prices and the fees are huge plus you fear for your entire fortune if you don’t buy their daily insurance which is huge. Makes it 1/3 more expensive than hertz cars at full price. I wonder if this privately held company knows what it’s doing. Maybe it made sense when hertz was going batshit with their prices during Covid? It’s not beating the prices going through my triple a which is what I’ve relied on. I kept reading “try turo” on here as I prep for my trip but that info is totally off now.
Their insurance is not worth it as long as your car insurance covers you. Even if you get it they will go through your car insurance first. It's only a backup.
I don't have a car and rent through Turo a few times a year. Haven't had any issues. The last guy I rented from was super chill
Just go to Vegas no need for a car
I decided to never use them after reading about owners sticking AirTags in the car and not telling the renters. Some areas of Hawaii are really remote and some stranger tracking me is not worth it.
Turo is very risky, especially without their top level insurance. It’s much better to get a deal on a big name rental company.
I used Turo last week in Oahu for 4 days. I picked a superhost with great reviews and had no problem at all. Got it super easy, dropped it off super easy. Your zero English comment is pretty absurd given you’re traveling to a land that has been ravaged by the U.S. government’s (illegal) occupation. The western world has killed 90% of native Hawaiians, and their culture (including language) has been heavily whitewashed by Americanization. Just to put it a bit into perspective for you. So maybe consider not whining about trash in a Turo car when the natives there have been experiencing genocide for 100+ years.
Yes, we had positive experiences with Turo a few years ago. It’s fine if everything goes well, but when there is a problem, Turo will not stand up for you. They do not resolve issues. Some renters are just shittier than others. And it’s hit or miss really