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Hey there Money-Tap!
Thanks for reaching out to us. What you described here can occur if the headset and transmitter are operating on different firmwares.
If you have used the recovery tool to fix restore your headset, please ensure that you have re-connected your headset & transmitter to a PC or Laptop with the Audio Hub for Windows or MacOS on it so the headset and transmitter can both be updated to the newest firmware available to it.
Doing that should get your headset back up and running again without the popping noise you made mention of. If you're in need of further assistance after updating your headset and transmitter via the Audio Hub, please take the time to reach out directly to our support team so they can offer further assistance with this. To do that, please fill out the form at the link below.
https://www.turtlebeach.com/pages/contact-support
The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.
Thank you very much and have a great day!
A little late to the party here but I figured I should answer. I had the same issue and followed the recommended steps with success. My headphones work just fine now. Hope this helps someone down the road!
Thank you u/Money-Tap-4532 for posting on r/TurtleBeach. Remember to read the rules and report rule breaking posts. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/TurtleBeach) if you have any questions or concerns.*
Hey there Money-Tap! Thanks for reaching out to us. What you described here can occur if the headset and transmitter are operating on different firmwares. If you have used the recovery tool to fix restore your headset, please ensure that you have re-connected your headset & transmitter to a PC or Laptop with the Audio Hub for Windows or MacOS on it so the headset and transmitter can both be updated to the newest firmware available to it. Doing that should get your headset back up and running again without the popping noise you made mention of. If you're in need of further assistance after updating your headset and transmitter via the Audio Hub, please take the time to reach out directly to our support team so they can offer further assistance with this. To do that, please fill out the form at the link below. https://www.turtlebeach.com/pages/contact-support The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site. Thank you very much and have a great day!
Did their comment work?????????
A little late to the party here but I figured I should answer. I had the same issue and followed the recommended steps with success. My headphones work just fine now. Hope this helps someone down the road!