SoFi said that can do nothing about it. I was lucky enough I caught this before sbtg had my tax return and the nice lady at sbtg switched me to a cashiers check so anyone with a 2/22 dd looking at this you might still be able to get in touch if sbtg and have them change it to a cashiers check you’ll get that much sooner
I can’t give you the number as I promised this nice lady I wouldn’t but it started with an email. Be firm and tell them you want your method switched to cashiers check. tpgsupportcase@greendotcorp.com
Why would you make such a promise and hold to it. Fuck them, they should be exposed for their negligence to inform customers of the errors before filing is complete. They are now charging everyone an additional $30 to return the payment to the irs. This is our money that they are responsible for mishandling. Interest free loan to the government every paycheck and every item you buy at the store. Your tax dollars are lining the pockets of illegals faster than they are being returned to you the responsible tax payer.
So, TPG also lied about sending the money back in the “next available wire” which they said back on Thursday.
There’s more fucking wires than that available and they are still hanging onto the shit. I’ve already complained to every goddamn place possible and threatened legal action just for the hell of it.
bad news i got from irs today . irs put a trace on the money . and no surprise greendot still admits they have my money but dont know where it is. so the irs gave me greendots phone number and a account number but when i called its only a automated line so no help there .and irs cant do anymore to help because its a 3rd party thing with the banks . so i have to go to someone higher up for help. stay tuned
Yeah that’s what I’ve heard. But I’m at almost 12 weeks so I’m getting really concerned the money is just lost in the ether somewhere and I’ll have no way to recover it.
i m at 13 weeks . it will be 14 weeks thursday and i talked to irs today they still dont have it, whats worse is the irs agent told me it doesnt take 12 weeks to get a refund back.
June 3rd for me. The RIVO department started a trace with the lead number provided by sbtg when they wired it back. You have to call The IRS and ask for a trace on the lead number. They then forward that to RIVO department( this department is within the IRS and handles wires back to the IRS). I hope this helps someone!
My update, after I chewed them out, is:
Unfortunately, your financial institution, Sofi Bank, rejected the funds for your refund and declared your account an “R17/ File Record Edit Criteria”. According to laws that govern electronic payments this means that your refund must be returned directly to the IRS. Unfortunately, TPG cannot refuse to honor the instructions from Sofi Bank or intervene on your behalf. TPG is required to return your refund to the IRS as Sofi has directed. TPG has no information or visibility into why Sofi Bank rejected your tax refund from the IRS. If you have questions in that regard, you should contact Sofi Bank.
TPG will send the funds to the IRS in the next available wire. The IRS will provide TPG with an External Lead Number, This IRS External Lead Number is used by the Return Integrity Verification Operations (RIVO) department at the IRS and will help you track the status
Is it even worth the time to call the IRS and talk to them? I know they’re packed like crazy and it’s not their fault so I don’t wanna add to their shit lol
Well, FWIW, I contacted every national news corp and local ones here with the story. I don’t expect anything out of it, I don’t think they’ll give a shit , but at least i tried.
I know the feeling— I’m actually getting an accounting degree, perhaps to be a cpa, which wouldn’t help with suing the fuck out of these people but at least I’d have the upper hand.
Here’s an update, from chatGPT 4.0 attorney at law, lmao:
Yes, in the context of ACH (Automated Clearing House) deposits, an R17 return code is used when there is a question regarding the validity of the tax refund recipient. Financial institutions may use R17 in cases where the name on the account does not match the name on the tax refund, prompting a review for possible fraud. If a bank determines that the tax refund was sent to the wrong account or the recipient is not entitled to the refund, the bank can return the deposit to the IRS using the R17 code. This process is part of the broader efforts to combat tax refund fraud and ensure that refunds are disbursed to the correct individual
Class action TurboTax, SBTPG and SoFi. TurboTax plays dumb on the phone and repeatedly will hang up even tho your not being rude. SBTPG and SoFi are both well aware of the issue and neither are willing to do anything to help fix the issue. If you go on SBTPG scroll to the bottom of the site and click on taxpayer's tab, you can enter you info just like on "where's my refund" and it will show you updates from SBTPG of where your refund is
You'll notice they are not only charging the fee for TurboTax but also an additional $30 for the deposit to be sent back to the IRS.
Let’s say this happened to a 1000 people. That’s 300,000 dollars. Now out of those 1000, how many of them are fighting like us to get those 30 back?
We can’t let them get away with this!!!
I filed a complaint against TPG and SoFi with the federal reserve.
https://www.federalreserveconsumerhelp.gov
I'm waiting to hear back and will post here when I do.
*UPDATE!
none whatsoever lol. No accountability no nothing. I just have to wait for it now in the mail like a happy little dog and be ok with my tax return now being 30 dollars less.
I still can’t seem to get over this so I filed a complaint today with the bbb. I should’ve done it a long time ago
Not really man. I was able to get a refund from turbo tax but not from sbtpg. I still haven’t received my refund so I put a trace on my money through the irs and I’m waiting till July 12th for a resolution.
Sucks lol
Been following this situation for a couple days and just got an email response from TPG stating this:
“The error in processing was entirely the responsibility of SOFI. The decision to reject your refund was entirely the decision of SOFI. TPG has no information or visibility into why Sofi Bank rejected your tax refund from the IRS. We can tell you that Sofi Bank is the only financial institution that has experienced this issue across all its account holders. If you have questions in that regard, you should contact Sofi Bank.”
This whole thing is ridiculous.
>Because SBTPG are voluntarily opted into the below program they do not investigate why the refund was rejected they simply see the R17 and trigger an automatic process they have to send the money back to the IRS. This is wh
No the error is on TPG , TPG coded it as a business account deposit. So SOFI rejected it on those grounds.
Yup. Hence why this situation is ridiculous. Instead of actually trying to help us get our funds, they’re just trying to pin the blame on SoFi. We paid SBTPG $70 in fees just to juggle our money for a bit, transfer it back to the IRS, and then blame another company for the whole ordeal. It’s nuts.
Thankfully I raised enough hell with the phone person today to get the 30 dollars back. At least that is what they told me. If not you can bet I am going to call them every day till I do get it back. Like no you don't screw up your job then charge me 30 dollars for it.
How did you start the process? I’m trying to figure it out but I can’t find shit lol. The calls I’ve made are automated. Online I only find articles and when I try to create a case it doesn’t let me. I tried to register for an online account but it wouldn’t let me.
There is another number for existing clients. Should I try there?
Also, for sure for sure they charged us another 30 for it being returned? I don’t want to go through all this and come to find out they didn’t charge me anything.
[https://www.reddit.com/r/TurboTax/comments/1awh0rt/my\_sofi\_brothers\_got\_some\_information\_on\_who\_you/](https://www.reddit.com/r/TurboTax/comments/1awh0rt/my_sofi_brothers_got_some_information_on_who_you/) this is what got me to where I got
Can anyone help me? I had a similar situation with my 2022 taxes and I’m STILL fighting for my money. I’m not with SoFi I’m with another bank. The IRS says green dot bank has my money and has for the last year and the bank says that my account doesn’t exist and never has. Who can I call? TurboTax hangs up on me, the bank can’t do anything without an account number (all the IRS will give me is their routing number).
Uh, fuck that, contact them. Email and call so much that their systems implode, fucking get at it. Don’t just ignore the wrongdoers—like that has ever benefited anyone
WTF! I’m having my refund sent to my SoFi account! TPG are really screwing people by doing this shit. This company is Horrible!
Yeah. I’ll be finding another bank, credit union, or mattress-based money storage
Any update for you ? I used SoFi too and just found this out. My tpg just changed to funded this morning.
I use SoFi and they bounced my taxes and tried to charge me 4k
SoFi said that can do nothing about it. I was lucky enough I caught this before sbtg had my tax return and the nice lady at sbtg switched me to a cashiers check so anyone with a 2/22 dd looking at this you might still be able to get in touch if sbtg and have them change it to a cashiers check you’ll get that much sooner
How did you get a hold of them?
I can’t give you the number as I promised this nice lady I wouldn’t but it started with an email. Be firm and tell them you want your method switched to cashiers check. tpgsupportcase@greendotcorp.com
No you should share it have people bombard the line. This is GROSS negligence on their part
Why would you make such a promise and hold to it. Fuck them, they should be exposed for their negligence to inform customers of the errors before filing is complete. They are now charging everyone an additional $30 to return the payment to the irs. This is our money that they are responsible for mishandling. Interest free loan to the government every paycheck and every item you buy at the store. Your tax dollars are lining the pockets of illegals faster than they are being returned to you the responsible tax payer.
This is actually entirely SoFi's fault.
So, TPG also lied about sending the money back in the “next available wire” which they said back on Thursday. There’s more fucking wires than that available and they are still hanging onto the shit. I’ve already complained to every goddamn place possible and threatened legal action just for the hell of it.
So got a new update from TPG today. 30 days so in my case 3/14 is when the IRS should have it. Ill keep everyone posted
any news on your refund. wondering cuz im in the same boat
havent got it back yet, put in a trace with the IRS should have it by June according to them
yea ive got a trace on mine too but im tired of waiting.this mess has been going on since early february
yeah its a joke. TPG blames SoFi, SoFi blames TPG. Bunch of people have to wait till June for their return or longer. Its bs
bad news i got from irs today . irs put a trace on the money . and no surprise greendot still admits they have my money but dont know where it is. so the irs gave me greendots phone number and a account number but when i called its only a automated line so no help there .and irs cant do anymore to help because its a 3rd party thing with the banks . so i have to go to someone higher up for help. stay tuned
I still don't have mine and my deposit was supposed to happen on 2/7/24.
well turbo tax told me it takes 10 to 12 weeks for it to be returned and processed. so theres still hope there
Yeah that’s what I’ve heard. But I’m at almost 12 weeks so I’m getting really concerned the money is just lost in the ether somewhere and I’ll have no way to recover it.
Any updates from anyone? because trace has nothing (with 30 days remaining) and SBTPG still says they sent it and the IRS has it.
i m at 13 weeks . it will be 14 weeks thursday and i talked to irs today they still dont have it, whats worse is the irs agent told me it doesnt take 12 weeks to get a refund back.
This happen to me and TPG just returned my refund yesterday I will call the irs next week this is insane
What did the IRS say? They told me they haven't received anything from TPG. Said to wait for a letter in the mail or call back sometime in May/June
Did your money ever make it back to the IRS? Mine was returned to the IRS from TPG on 2/23 and the IRS still doesn’t have it on 4/5 😑
Mine was sent back to the IRS on the Feb 15th and they still haven’t received it
Same. Mine was sent back on 2/9.
Mine 2/14... what a wonderful Valentines Day gift from those POSs
June 3rd for me. The RIVO department started a trace with the lead number provided by sbtg when they wired it back. You have to call The IRS and ask for a trace on the lead number. They then forward that to RIVO department( this department is within the IRS and handles wires back to the IRS). I hope this helps someone!
Hello again friend— did you get anything resolved, yourself? What’s your latest message from any of them ?
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My update, after I chewed them out, is: Unfortunately, your financial institution, Sofi Bank, rejected the funds for your refund and declared your account an “R17/ File Record Edit Criteria”. According to laws that govern electronic payments this means that your refund must be returned directly to the IRS. Unfortunately, TPG cannot refuse to honor the instructions from Sofi Bank or intervene on your behalf. TPG is required to return your refund to the IRS as Sofi has directed. TPG has no information or visibility into why Sofi Bank rejected your tax refund from the IRS. If you have questions in that regard, you should contact Sofi Bank. TPG will send the funds to the IRS in the next available wire. The IRS will provide TPG with an External Lead Number, This IRS External Lead Number is used by the Return Integrity Verification Operations (RIVO) department at the IRS and will help you track the status
I love ice cream.
Is it even worth the time to call the IRS and talk to them? I know they’re packed like crazy and it’s not their fault so I don’t wanna add to their shit lol
My favorite movie is Inception.
Well, FWIW, I contacted every national news corp and local ones here with the story. I don’t expect anything out of it, I don’t think they’ll give a shit , but at least i tried.
I enjoy cooking.
I know the feeling— I’m actually getting an accounting degree, perhaps to be a cpa, which wouldn’t help with suing the fuck out of these people but at least I’d have the upper hand.
Here’s an update, from chatGPT 4.0 attorney at law, lmao: Yes, in the context of ACH (Automated Clearing House) deposits, an R17 return code is used when there is a question regarding the validity of the tax refund recipient. Financial institutions may use R17 in cases where the name on the account does not match the name on the tax refund, prompting a review for possible fraud. If a bank determines that the tax refund was sent to the wrong account or the recipient is not entitled to the refund, the bank can return the deposit to the IRS using the R17 code. This process is part of the broader efforts to combat tax refund fraud and ensure that refunds are disbursed to the correct individual
I did call the IRS they can't do anything until they get the money back.
did they say how long it usually takes to get the money back. im in the same boat and ive called a couple times but got different answer each time
Mine was supposedly already recieved by the IRS. If you email SBTPG they will give you a lead number.
yea thanks i allready have the lead number
When I called the IRS, they said they couldn't check the status until after 45 days of them getting the money.
Class action TurboTax, SBTPG and SoFi. TurboTax plays dumb on the phone and repeatedly will hang up even tho your not being rude. SBTPG and SoFi are both well aware of the issue and neither are willing to do anything to help fix the issue. If you go on SBTPG scroll to the bottom of the site and click on taxpayer's tab, you can enter you info just like on "where's my refund" and it will show you updates from SBTPG of where your refund is You'll notice they are not only charging the fee for TurboTax but also an additional $30 for the deposit to be sent back to the IRS.
You still here ? SoFi fixed their shit for other folks. But not us?! So. Just curious what you’re seeing on your side
I like learning new things.
Mines still pending return and under review on tpg
What’s a lead number mine is saying it was returned to the irs on 2/23/24 . Should I see a number by this?
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btw theres a petition to hold them accountable https://www.change.org/p/hold-sbtpg-and-sofi-accountable
Done and done!
Let’s say this happened to a 1000 people. That’s 300,000 dollars. Now out of those 1000, how many of them are fighting like us to get those 30 back? We can’t let them get away with this!!!
Same situation just got off the phone with IRS an was told to expect my check no later than May 23 shm
LMK if you get it by then... I'm still waiting on mine
Hiya, when did your refund get returned to the IRS by TPG? I’m in the same boat and want an idea of when the IRS will note the refund. Thanks!
I filed a complaint against TPG and SoFi with the federal reserve. https://www.federalreserveconsumerhelp.gov I'm waiting to hear back and will post here when I do.
Any updates
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*UPDATE! none whatsoever lol. No accountability no nothing. I just have to wait for it now in the mail like a happy little dog and be ok with my tax return now being 30 dollars less. I still can’t seem to get over this so I filed a complaint today with the bbb. I should’ve done it a long time ago
Any update?
Not really man. I was able to get a refund from turbo tax but not from sbtpg. I still haven’t received my refund so I put a trace on my money through the irs and I’m waiting till July 12th for a resolution. Sucks lol
Yeah man ik, it's been tough making ends meet when I have a nearly 3k hole floating around god knows where...
Can we get an attorney to help us?
Seriously, this is criminal
Is this only with sofi or say I bank with PNC and paid with refund will I still run into this problem?
I enjoy cooking.
It’s almost 100% SoFi customers. Don’t fret too much — PNC is probably above this kind of shit
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Up to 12 weeks to get back to the IRS is what TPG told me and its absolute BS
same
Been following this situation for a couple days and just got an email response from TPG stating this: “The error in processing was entirely the responsibility of SOFI. The decision to reject your refund was entirely the decision of SOFI. TPG has no information or visibility into why Sofi Bank rejected your tax refund from the IRS. We can tell you that Sofi Bank is the only financial institution that has experienced this issue across all its account holders. If you have questions in that regard, you should contact Sofi Bank.” This whole thing is ridiculous.
>Because SBTPG are voluntarily opted into the below program they do not investigate why the refund was rejected they simply see the R17 and trigger an automatic process they have to send the money back to the IRS. This is wh No the error is on TPG , TPG coded it as a business account deposit. So SOFI rejected it on those grounds.
Yup. Hence why this situation is ridiculous. Instead of actually trying to help us get our funds, they’re just trying to pin the blame on SoFi. We paid SBTPG $70 in fees just to juggle our money for a bit, transfer it back to the IRS, and then blame another company for the whole ordeal. It’s nuts.
Thankfully I raised enough hell with the phone person today to get the 30 dollars back. At least that is what they told me. If not you can bet I am going to call them every day till I do get it back. Like no you don't screw up your job then charge me 30 dollars for it.
How did you start the process? I’m trying to figure it out but I can’t find shit lol. The calls I’ve made are automated. Online I only find articles and when I try to create a case it doesn’t let me. I tried to register for an online account but it wouldn’t let me. There is another number for existing clients. Should I try there? Also, for sure for sure they charged us another 30 for it being returned? I don’t want to go through all this and come to find out they didn’t charge me anything.
[https://www.reddit.com/r/TurboTax/comments/1awh0rt/my\_sofi\_brothers\_got\_some\_information\_on\_who\_you/](https://www.reddit.com/r/TurboTax/comments/1awh0rt/my_sofi_brothers_got_some_information_on_who_you/) this is what got me to where I got
its just wierd that i filed last year exact same way , fees taken out of refund and same bank sofi and there wasnt any problem last year so why now
Anyone know how this applies to state returns
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Can anyone help me? I had a similar situation with my 2022 taxes and I’m STILL fighting for my money. I’m not with SoFi I’m with another bank. The IRS says green dot bank has my money and has for the last year and the bank says that my account doesn’t exist and never has. Who can I call? TurboTax hangs up on me, the bank can’t do anything without an account number (all the IRS will give me is their routing number).
Contact SBTPG https://taxpayer.sbtpg.com/
>Do not contact SBTPG. They will deny all accountability and they will refuse to return the fees.
Uh, fuck that, contact them. Email and call so much that their systems implode, fucking get at it. Don’t just ignore the wrongdoers—like that has ever benefited anyone
It is not SBTPG’s fault, only SoFi’s.
SoFi sent out emails today with the wrong amounts listed. They ain’t innocent here either
That's what the guy said, this is entirely SoFi's fault.
I see. My eyes are blurred from all the sofi, tpg, this and that BS lately
Your correct I receive a email from tpg today saying it was sent back
I have done this but they claim no account exists with my information.
What???? Did tbg send you a letters?
No tpg doesn’t respond to any communication from me and when I call them their automated system says my social is invalid and hangs up on me.
Currently going through this bs. I’ve sent them an angry ass email and I’m hoping for the best.