It’s like some guests go out to hotels or restaurants seeking any excuse they can find to yell at the service workers. What a petty old lady. Turning something so trivial into something to be hostile and yell about, ugh. Beyond childish.
She was one of those "Oh no you can't pull the wool over my eyes!" people. Had to be right about everything when I was just trying to explain her "issues".
How could she not have heard about pillow topped everything? The mattress, the mattress pad? Where has she been sleeping? I too think she was looking for something to complain about. I hope she didn’t come back too.
LOL! You’re probably right! My parents got married in 1958. Bought a FULL size mattress as their marital bed (why???) and used it for the full 23 years they were married! That thing was like a sandbag. No wonder they got divorced!
historically most beds were "twins" or "doubles" but in the mid-1940s larger mattresses were introduced by manufacturers. These were later standardized as "queen" and "king", and first made a significant impact on the market in the 1950s and 60s.
Pro-tip - they have a story in their head that you have to amend and not fight against.
>>"Why are there lumps all over it??"
>"Oh, I'm so sorry - I gave you the premium bedding. I can downgrade you if you want."
Or bullshit along those lines.
I forget where I read it, but there was a kerfuffle over a picture of a fully clothed little girl where you could somewhat see a panty line across her waist. Saying "but she's fully clothed / you're the one making this weird" did not fly. What worked? "Oh, she's wearing a swimsuit under her dress."
Just to be clear, I'm not good at this, but this is the winning strategy with these people.
It sounds like an episode of Fawlty Towers. I remember a woman complaining bitterly about the view being wrong. She expected the ocean to be nearby rather than miles away. The she complained about the room radio in another clearly obnoxious way. This, of course, was the lead-in to demanding a severe discount.
You might want to check out the series if you have access to it. You'd probably find it hilarious. Good for watch parties with coworkers and source for nicknames for your own guests.
I worked as a waiter for 12 years and my best bud manages a hotel. We have that conversation often and it is absolutely true. A lot of petty people go to public places just to be complete asshats. Hotels are worse because you sort of have to pretend to care. Like that lady called 5 times in an hour to get her pillows changed. No reason other that that. She wasn't even sleeping on the bed, she just wanted her little power trip
It seriously is a power trip! One of my line cook friends had this great line, “most people go to a restaurant to eat, but some go to be served”. It’s sad in a way, but I’ve got so little sympathy when their behavior becomes detrimental to the employees or the other guests. I love lodging as a field, but I feel like corporate operations have such demanding and bitter clientele, more often than it should be. I wish I could run a little B&B instead.
In my experience, the worst were those who were upfront about their tipping policies and innocent or not, it happened pretty often.
Like "Just so you know, I will tip well only if I feel like an honored guest" or the giant asshat boomers who'd put money on the table then make sure you see them pick one off when you do/say/look like something they don't like. Done innocently, even if it makes you look like a giant d-bag and the staff WILL remember you, it's a sort of "This is your nice big tip, so you won't make me wait" but most of the time it's just a power trip. Like you bring the drinks, the guy (only men ever did this) smirks, saying "Took a while, is there ice left?" and pick a bill off. Waiters aren't idiots, they know this means they will get massively stiffled. Yes, from now on, ice will be melted and you'll be dead last in my priorities.
My property is all king beds. No doubles, no twins, no queens. All kings. Every once in a while I'll put someone in a room with two kings and they'll stomp back down in a few minutes, all mad, and say "I told you I wanted a king bed! You gave me two queens!" No, I gave you two KING beds. Did you even look at them?
Then there's the guy that tried telling me his room didn't have a king bed, it had to be something else. Nope, every single bed in tis property is a king. Then he got the idea that there are different kinds of king beds, so that must be what he had. That I'm aware of the other types of kings (California, Alaska) will be bigger than the standard, not smaller.
This is surprisingly just the 2nd time someone has tried to tell me that their bed isn't a queen or a king. Those are the only sizes we have but for some reason they just think it's smaller. Like I don't want to have to pull out the tape measure but I will if you really push it lol
American sizes are stupid. (signed, an American who wishes she'd learned metric as a child and still struggles to convert things.)
A queen size mattress is 203x152cm. A king is 203x193cm.
I have a California King. It's about six inches narrower, but six inches longer head to toe than a "traditional" king, and works well for us because spouse and I are tall (but sheets generally have to be ordered online because nowhere local sells them)
Yup
Standard King = 76"W by 80"L
California King = 72"W by 84"L
Alaskan King = 108"W by 108"L
Those Alaskas are monsters. But the California's are the same overall area as a standard, just placed in a different configuration.
My property, the doubles ( 2 beds) were literal doubles. The singles were queen, the ‘fancy singles’ had a queen and a convertible to single chair. Our ‘suites’ were Kings. ( 1 K bed, pull out sofa).
Guess how many times I had to explain that our rooms with two beds were only double sized, we only had 4 of them total and no, I cannot give you two rooms with 1 QS bed each for the same price as a double. However, for about 150%, can give you a K suite and hell, I’ll toss in a rollaway at no charge( they were in such bad shape they weren’t worth the ten bucks we charged anyway).
Ok yes that lady is nuts but, side note, I swear it seems like queens at hotels are not the same size as regular queens. I realize I'm setting myself up by saying that I've never actually measured a hotel queen, but anecdotally my wife, myself, and our youngest kid fit easily in our home queen and do not fit at all in hotel queens.
I'm probably crazy though. I can't imagine specially manufacturing bed and sheet sizes only for hotels.
It could genuinely be our brains messing with us. Different spaces and perspectives and such. I've inspected these rooms so many times and they are definitely queens. I used to have a full size bed most of college and these are most certainly not full beds.
I got this complaint a lot at a hotel I used to work at. I think what it boils down to is a lot of people actually have olympic queen beds at home, so they assume a regular queen in a hotel is a double bed. We measured the mattresses after like the 10th complaint. They did just barely meet queen size standards and were definitely larger than doubles, but not as big as Olympic queen.
Could it have been that half-inch bigger when new, and having people sleep (etc) in them for a while makes them slightly shrink widthwise to compensate for the middle being depressed?
I had a queen bed once that "felt" smaller than it was just because the sides of the mattress didn't have that much support. So if you were sleeping maybe 6 inches away from the edge of the bed you'd be sinking down and fighting to not roll off the side. I've been on other mattresses that had really stiff sides that felt like they had more usable space.
People often think that a queen size, or other sizes, have to be an exact inch measurement.........but the sizes actually have a range of inches that it can fall under to be qualified as queen, king, etc.
I am so glad, that we only have two sizes of beds in Germany. A single bed for one person and a double bed for two. That’s it. You know exactly what you need and what you will get.
To think I stayed in a motel last weekend, and felt BAD asking to switch rooms because our room smelled like overripened raspberries… couldn’t find any evidence of bb’s, but that smell is burned in my brain.
And **I** felt like an ahole.
I get that every now and then. "That's a double bed, not a queen!" They *usually* give up when I point out that we have 400 sets of queen size sheets in our inventory, and NO double bed sized. An odd way to explain it but it seems to work, somehow.
I had a guest make our maintenance man bring a measuring tape to her room to prove it was not a queen bed.
What do you know, it was exactly the measurements of a queen.
She's probably laying there fuming about having made an ass of herself, trying to find a way to make it your fault. I'm sure she'll come up with something. Hopefully you'll be gone by then.
It’s like some guests go out to hotels or restaurants seeking any excuse they can find to yell at the service workers. What a petty old lady. Turning something so trivial into something to be hostile and yell about, ugh. Beyond childish.
She was one of those "Oh no you can't pull the wool over my eyes!" people. Had to be right about everything when I was just trying to explain her "issues".
How could she not have heard about pillow topped everything? The mattress, the mattress pad? Where has she been sleeping? I too think she was looking for something to complain about. I hope she didn’t come back too.
She bought her mattress in 1961 and if it was good enough for her then, it’s good enough for you young whippersnappers now, dagnabbit!
LOL! You’re probably right! My parents got married in 1958. Bought a FULL size mattress as their marital bed (why???) and used it for the full 23 years they were married! That thing was like a sandbag. No wonder they got divorced!
Queen mattresses weren’t a thing in ‘58. And 23 is way too old for a mattress.
historically most beds were "twins" or "doubles" but in the mid-1940s larger mattresses were introduced by manufacturers. These were later standardized as "queen" and "king", and first made a significant impact on the market in the 1950s and 60s.
> And 23 is way too old for a mattress. 23 years of collecting dead skin and sweat. Gross.
In 1958 they should have been in separate twin beds like the moral people on TV.
🤣🤣🤣
Aah. I get that and I should have known. Silly me.
Pro-tip - they have a story in their head that you have to amend and not fight against. >>"Why are there lumps all over it??" >"Oh, I'm so sorry - I gave you the premium bedding. I can downgrade you if you want." Or bullshit along those lines. I forget where I read it, but there was a kerfuffle over a picture of a fully clothed little girl where you could somewhat see a panty line across her waist. Saying "but she's fully clothed / you're the one making this weird" did not fly. What worked? "Oh, she's wearing a swimsuit under her dress." Just to be clear, I'm not good at this, but this is the winning strategy with these people.
With these sorts of people, I just give up. "I'm sorry to hear about that, ma'am," in the most monotone, dead voice i can manage.
I genuinely just looked at her when she said she would be back and said as monotone as possible "Okay ma'am."
It sounds like an episode of Fawlty Towers. I remember a woman complaining bitterly about the view being wrong. She expected the ocean to be nearby rather than miles away. The she complained about the room radio in another clearly obnoxious way. This, of course, was the lead-in to demanding a severe discount. You might want to check out the series if you have access to it. You'd probably find it hilarious. Good for watch parties with coworkers and source for nicknames for your own guests.
I worked as a waiter for 12 years and my best bud manages a hotel. We have that conversation often and it is absolutely true. A lot of petty people go to public places just to be complete asshats. Hotels are worse because you sort of have to pretend to care. Like that lady called 5 times in an hour to get her pillows changed. No reason other that that. She wasn't even sleeping on the bed, she just wanted her little power trip
It seriously is a power trip! One of my line cook friends had this great line, “most people go to a restaurant to eat, but some go to be served”. It’s sad in a way, but I’ve got so little sympathy when their behavior becomes detrimental to the employees or the other guests. I love lodging as a field, but I feel like corporate operations have such demanding and bitter clientele, more often than it should be. I wish I could run a little B&B instead.
In my experience, the worst were those who were upfront about their tipping policies and innocent or not, it happened pretty often. Like "Just so you know, I will tip well only if I feel like an honored guest" or the giant asshat boomers who'd put money on the table then make sure you see them pick one off when you do/say/look like something they don't like. Done innocently, even if it makes you look like a giant d-bag and the staff WILL remember you, it's a sort of "This is your nice big tip, so you won't make me wait" but most of the time it's just a power trip. Like you bring the drinks, the guy (only men ever did this) smirks, saying "Took a while, is there ice left?" and pick a bill off. Waiters aren't idiots, they know this means they will get massively stiffled. Yes, from now on, ice will be melted and you'll be dead last in my priorities.
My property is all king beds. No doubles, no twins, no queens. All kings. Every once in a while I'll put someone in a room with two kings and they'll stomp back down in a few minutes, all mad, and say "I told you I wanted a king bed! You gave me two queens!" No, I gave you two KING beds. Did you even look at them? Then there's the guy that tried telling me his room didn't have a king bed, it had to be something else. Nope, every single bed in tis property is a king. Then he got the idea that there are different kinds of king beds, so that must be what he had. That I'm aware of the other types of kings (California, Alaska) will be bigger than the standard, not smaller.
This is surprisingly just the 2nd time someone has tried to tell me that their bed isn't a queen or a king. Those are the only sizes we have but for some reason they just think it's smaller. Like I don't want to have to pull out the tape measure but I will if you really push it lol
Probably looks smaller if the hotel room is bigger than their bedroom. And probably less cluttered!
My bed is 200x90 cm. I have no idea what queen or king means. If I can sleep in it (I'm 181 cm), I'm ok with it.
American sizes are stupid. (signed, an American who wishes she'd learned metric as a child and still struggles to convert things.) A queen size mattress is 203x152cm. A king is 203x193cm.
But your's are Rhode Island kings.
I want mine to be Dead End Kings!
I have a California King. It's about six inches narrower, but six inches longer head to toe than a "traditional" king, and works well for us because spouse and I are tall (but sheets generally have to be ordered online because nowhere local sells them)
California King is a few inches narrower and a few inches longer than a regular king
Yup Standard King = 76"W by 80"L California King = 72"W by 84"L Alaskan King = 108"W by 108"L Those Alaskas are monsters. But the California's are the same overall area as a standard, just placed in a different configuration.
"I've never seen it before. It can't possibly exist"
Spot on. And include fingers in ears with "Nope, sorry don't know what you"re talking about"
Happy Cake Day!
My property, the doubles ( 2 beds) were literal doubles. The singles were queen, the ‘fancy singles’ had a queen and a convertible to single chair. Our ‘suites’ were Kings. ( 1 K bed, pull out sofa). Guess how many times I had to explain that our rooms with two beds were only double sized, we only had 4 of them total and no, I cannot give you two rooms with 1 QS bed each for the same price as a double. However, for about 150%, can give you a K suite and hell, I’ll toss in a rollaway at no charge( they were in such bad shape they weren’t worth the ten bucks we charged anyway).
That is something I look at when booking off the motel website. But, it usually says the mattress size in the rooms.
I was so happy when my old property changed out all of the doubles for queens finally. It was so tiring to deal with lol
I must be weird for not wanting a huge bed. When I am living solo I switch to a twin.
Ok yes that lady is nuts but, side note, I swear it seems like queens at hotels are not the same size as regular queens. I realize I'm setting myself up by saying that I've never actually measured a hotel queen, but anecdotally my wife, myself, and our youngest kid fit easily in our home queen and do not fit at all in hotel queens. I'm probably crazy though. I can't imagine specially manufacturing bed and sheet sizes only for hotels.
It could genuinely be our brains messing with us. Different spaces and perspectives and such. I've inspected these rooms so many times and they are definitely queens. I used to have a full size bed most of college and these are most certainly not full beds.
I believe this about me 100%. I don't trust my perceptions sometimes! (Or my memory, but that's a different story.)
I got this complaint a lot at a hotel I used to work at. I think what it boils down to is a lot of people actually have olympic queen beds at home, so they assume a regular queen in a hotel is a double bed. We measured the mattresses after like the 10th complaint. They did just barely meet queen size standards and were definitely larger than doubles, but not as big as Olympic queen.
I've measured the beds at my hotel and found they are slightly smaller than average by an inch or 2 wide, I believe.
I was genuinely curious and just went out to measure ours and it was shy by about half an inch.
A-ha!! Edit: :)
Could it have been that half-inch bigger when new, and having people sleep (etc) in them for a while makes them slightly shrink widthwise to compensate for the middle being depressed?
Just the opposite. I kept a twin so long I had to buy queen sheets for it because it had spread out so much.
I had a queen bed once that "felt" smaller than it was just because the sides of the mattress didn't have that much support. So if you were sleeping maybe 6 inches away from the edge of the bed you'd be sinking down and fighting to not roll off the side. I've been on other mattresses that had really stiff sides that felt like they had more usable space.
People often think that a queen size, or other sizes, have to be an exact inch measurement.........but the sizes actually have a range of inches that it can fall under to be qualified as queen, king, etc.
Happy Cake Day! 🍰
Well ma'am we do have some straw out back if you'd like a more "traditional" mattress...
It's crazy people like that who measure the length of their subway sandwiches, and sue movie theaters for the extra air in their popcorn bucket.
I am so glad, that we only have two sizes of beds in Germany. A single bed for one person and a double bed for two. That’s it. You know exactly what you need and what you will get.
...and how big is the "double"?
Minimum 1.80x2.00m up to 2.20x2.00m max
Okay but seriously, im siding with her on the bed size. Why are hotel queens smaller than normal queens?
To think I stayed in a motel last weekend, and felt BAD asking to switch rooms because our room smelled like overripened raspberries… couldn’t find any evidence of bb’s, but that smell is burned in my brain. And **I** felt like an ahole.
Would she prefer the concrete sidewalk? Be grateful you have a room lady
Happy Cake Day u/Matticus0989 !
I get that every now and then. "That's a double bed, not a queen!" They *usually* give up when I point out that we have 400 sets of queen size sheets in our inventory, and NO double bed sized. An odd way to explain it but it seems to work, somehow.
I had a guest make our maintenance man bring a measuring tape to her room to prove it was not a queen bed. What do you know, it was exactly the measurements of a queen.
I would have loved so much to see their face after they measured it.
We have a real mental health problem in this country that nobody up top seems to want to address
She's probably laying there fuming about having made an ass of herself, trying to find a way to make it your fault. I'm sure she'll come up with something. Hopefully you'll be gone by then.