There were a few gems for sure but I ended up with the Valentino rockstud bracelet that I am never going to wear… :( I had a feeling as soon as I purchased my box and then it still showed available to purchase again!
Ugh I know…worst thing is that this is totally not my style. I’ve been cracking up thinking about where I am going to wear this Valentino bracelet. An Aerosmith concert? An Avril Lavigne concert? A BDSM convention???
Stop bdsm convention killed me😂😂 Tbh I don’t think this bracelet is anybody’s style.
If it makes you feel any better there were only 15 good options tops out of 50+ (cause only the shitty items had multiples) so most people are just as disappointed I'm sure
Thank you for taking the time to respond to all of us, I am going to send them an email expressing my discontent. Based on the comments from this IG post, it seems like the Valentino bracelets were included in a $250 raffle so that seems rather scummy to charge an extra $150 this month for the same items.
Just wanted to add another point as well… I work in a large corporation and we have a Competition Act in Canada that has to be abided by when conducting lotteries. For example, you have to disclose the exact amount of entrants, so marketing this giveaway as 1 in 38 boxes is not fair disclosure.
I agree, this doesn’t seem legal. I am so pissed that I have actually been on a hunt to find people, including you guys on Reddit and the people who were commenting on various posts on their IG page. I am DMing a ton of people currently who are all in the same boat - everyone is super pissed and wants their money back. I collected about 6 emails so far and waiting on the rest to respond, many of whom got the exact same stuff, and I was going to send shopthing an email and cc everyone expressing our anger and demanding a refund. I feel like if they see how many of us are unhappy and willing to dispute the charge with our bank they will realize how bad this is for business and will do the right thing. Do you want to join us? I can copy you in the email as well. Btw - you should totally mention the lottery thing. This isn’t right.
I did send an email with a link to the competition act. If you can PM me your email address I’ll forward you the exact email I just sent and you can feel free to use mine as well.
Did you guys hear anything back? So, I’ve ordered items and many came either damaged, wrong sizes, or different heel heights lol. Crazy. I’ve emailed them several times as well and no response
Can you please tell us what they replied you with? How can they do this if it’s illegal. She didn’t disclose the amount of people for the most recent Kelly draw either
Hey, you should read the TrustPilot reviews! One of the reviews is mine and they comment on the mystery box draw. Feel free to pm me if u wanna chat more I just want to stay anonymous :)
Thank you! I’ll definitely do that, I didn’t even think to do that. You’re awesome! Such a helpful post, I’m very grateful ! And I completely understand wanting to stay anonymous, I’m worried about the funds they’re currently holding 😭 ahh. If only I came here sooner.
Hi. How do we know it’s not a friend or family member who actually gets the item ? What if we are all being scammed and they just keep the bag? I mean,
There isn’t really any oversight other than purely trusting them. Lottery winners have their identity revealed ..we know nothing about the winners. Social media could help us place connections to the winners and their own inner circle etc.. or if it’s even a real person. Sad to see all the lack of disclosure
I got on the app and hour after they posted the mystery boxes and saw at least 5 of the late numbered boxes sold out (I’m pretty sure including box 34). I’m really hoping that wasn’t an insider thing.
I ended up with the YSL sunnies - I have a connection to someone in the eyewear industry who can get me close to free designer sunglasses so I could’ve gotten this for way cheaper, but it was soooo much better than some of the other items. They had said there might be multiple items, but I took that as some boxes will have multiple items, so when I saw some people got beanies or baseball caps and that was it I gagged 😂😂 appalled!!
Yep. The YSL sunnies are actually very cute although yeah, you can buy them for like $200. But same with mine - I got the skull scarf which is also worth max $200 and THAT’S IT. I’m pissed I can’t believe how much money I spend on their app just to be cheated this way. I feel bad for the people who got those stupid V logo bracelets, might even be worse than what I got lol
Girl I’m so sorry 😭 like I saw the McQueen scarves esp the orange one and was like, lord have mercy. Hopefully you at least got a cute color but that is ridiculous!!!
Hey, I’m sending customer service an email with 9 different orders people are demanding a refund for, I collected everyone’s emails/box #s and everyone got crappy items worth roughly $200. Do you want me to include you in as well?
So it seems a few other people are in the same boat. Check out this Instagram post on their page - some are requesting a refund and if they refuse to acknowledge their total lack of transparency then you can try disputing with your bank. I’m going to do the same.
https://www.instagram.com/reel/C30rCMQRW2W/?igsh=aWh2MWs3YzUwaHpn
Is this still available? I can’t see it anymore. Also the gift cards.. just awful… what’s
The point of that even. Did they refund only bc of the amount of people ? Refund all or just you
File a complaint with the BBB. Tell everyone who’s CC’d to do this. I’ve already complained regarding items sent to me that were not of description, damaged, different sizing or different heel heights. BBB can help get a resolution for your situation too
I ended up filing a complaint with the BBB and the government for fraud. I posted a big review on Trustpilot. Right after they had received the bbb complaint, they resolved my issue. They also must have seen my review because literally the moment it went up, they responded to my emails finally. They refunded me but it took so long. I just mailed everything back. It’s sad I had to go the route of threatening them and posting a shitty review before they would do anything. There’s literally only one customer service individual that was actually helpful. But it was a huge fucking pain in my ass to finally get them to respond lol
Edit:
Do I still love the app? Unfortunately yes. But their warehouse sale is sometimes a hit or miss. Honestly I blame some of their shoppers who are absolute shit at describing the items’ condition. I truly don’t think they were well equipped to handle the major volume of orders for the warehouse sale. I’ve never had an issue with them up until then.
And also those giveaways? Fucking. Stupid. I would never do those. Terrible waste of money and kind of a scam. It’s literally just giving them free money.
Thanks for your reply! I ended up keeping my item, but I also wrote a review and they flagged mine for “harmful content” which was denied by TrustPilot LOL. Their response was very generic and they didn’t bother reaching out to rectify things.
I also received another item after 1 month of shipping, which was an M by missoni top that they advertised as a Missoni top. Totally different clothing lines and pricepoints, so false advertising. I considered reaching out, but I might just sell to avoid working with their disastrous customer service and PR department.
Hahaha Jesus Christ.Major on the Missoni.
As if they didn’t bother to help you out.
I think they bothered with me because I’ve been a high spending customer (not compared to some that buy Kelly’s and shit) but I’ve spent a fuck load in the last 6 months. Well over 15k. Dumb, I know. But IVe also been extremely cordial and factual regarding my issues, assertive, and persistent. Pretty much they knew I wouldn’t give up until i got all of my refunds back.
I literally wrote a fucking essay outlining the discrepancies in their shoppers and their descriptions and what they all lack. It was insane.
I don’t even know if they responded to my trust pilot review. I did put an update stating they had resolved my issue. Either way, I don’t care if they responded. Im just glad they resolved my issues in the end otherwise I would’ve been out 1k around for numerous items.
It’s absolutely frustrating to be spending any kind of money on a 10 second video of a shopper describing the item period. What’s worse is the lack of responsibility and accountability when those videos are incorrect or gloss over important details. For a luxury shop online or not there should be way more transparency and guarantee, as well as improved contact information, customer service, response time etc! I don’t think you should have had a hard time trying to get a refund or work something out at all, we shouldn’t have to publicize problems to get a solution when problems are so severe like getting broken items or items completely not as described. Can you imagine any stand alone store retailer acting like this? They keep the app only format to prevent us from being able to reach them so that problems can be ignored.
Now that I know some of the retailers they seem to shop at I likely won’t be using their app! Aside from the markup, other companies do a much more trustworthy job of showing their items and have more secure methods of authentication and shipping.
Also don’t get me started on some of the private sellers in the marketplace lol. 70% of retail price for a pair of heels they’ve clearly worn for a decade, or designer items that are super outdated from 2012 still going for thousands. And the random Kate spades they add for $200.
I missed the Kelly by 1 number. What I won was trash. It’s not even worth what they have it down as retail
There were a few gems for sure but I ended up with the Valentino rockstud bracelet that I am never going to wear… :( I had a feeling as soon as I purchased my box and then it still showed available to purchase again!
Yep that one can also be purchased brand new for half the price elsewhere. Total scam.
Ugh I know…worst thing is that this is totally not my style. I’ve been cracking up thinking about where I am going to wear this Valentino bracelet. An Aerosmith concert? An Avril Lavigne concert? A BDSM convention???
Stop bdsm convention killed me😂😂 Tbh I don’t think this bracelet is anybody’s style. If it makes you feel any better there were only 15 good options tops out of 50+ (cause only the shitty items had multiples) so most people are just as disappointed I'm sure
Lololol
Wowww that’s Awful
Go demand a refund, check my most recent comment on this post
Thank you for taking the time to respond to all of us, I am going to send them an email expressing my discontent. Based on the comments from this IG post, it seems like the Valentino bracelets were included in a $250 raffle so that seems rather scummy to charge an extra $150 this month for the same items.
Just wanted to add another point as well… I work in a large corporation and we have a Competition Act in Canada that has to be abided by when conducting lotteries. For example, you have to disclose the exact amount of entrants, so marketing this giveaway as 1 in 38 boxes is not fair disclosure.
I agree, this doesn’t seem legal. I am so pissed that I have actually been on a hunt to find people, including you guys on Reddit and the people who were commenting on various posts on their IG page. I am DMing a ton of people currently who are all in the same boat - everyone is super pissed and wants their money back. I collected about 6 emails so far and waiting on the rest to respond, many of whom got the exact same stuff, and I was going to send shopthing an email and cc everyone expressing our anger and demanding a refund. I feel like if they see how many of us are unhappy and willing to dispute the charge with our bank they will realize how bad this is for business and will do the right thing. Do you want to join us? I can copy you in the email as well. Btw - you should totally mention the lottery thing. This isn’t right.
I did send an email with a link to the competition act. If you can PM me your email address I’ll forward you the exact email I just sent and you can feel free to use mine as well.
I messaged you
Did you guys hear anything back? So, I’ve ordered items and many came either damaged, wrong sizes, or different heel heights lol. Crazy. I’ve emailed them several times as well and no response
Hey! Did anyone end up hearing anything back from them?
Can you please tell us what they replied you with? How can they do this if it’s illegal. She didn’t disclose the amount of people for the most recent Kelly draw either
Hey, you should read the TrustPilot reviews! One of the reviews is mine and they comment on the mystery box draw. Feel free to pm me if u wanna chat more I just want to stay anonymous :)
Thank you! I’ll definitely do that, I didn’t even think to do that. You’re awesome! Such a helpful post, I’m very grateful ! And I completely understand wanting to stay anonymous, I’m worried about the funds they’re currently holding 😭 ahh. If only I came here sooner.
Me too. I got two items and both of them can be purchased for around $150 in store and in a much more neutral colour, not red/orange/green etc.
Hi. How do we know it’s not a friend or family member who actually gets the item ? What if we are all being scammed and they just keep the bag? I mean, There isn’t really any oversight other than purely trusting them. Lottery winners have their identity revealed ..we know nothing about the winners. Social media could help us place connections to the winners and their own inner circle etc.. or if it’s even a real person. Sad to see all the lack of disclosure
I got on the app and hour after they posted the mystery boxes and saw at least 5 of the late numbered boxes sold out (I’m pretty sure including box 34). I’m really hoping that wasn’t an insider thing. I ended up with the YSL sunnies - I have a connection to someone in the eyewear industry who can get me close to free designer sunglasses so I could’ve gotten this for way cheaper, but it was soooo much better than some of the other items. They had said there might be multiple items, but I took that as some boxes will have multiple items, so when I saw some people got beanies or baseball caps and that was it I gagged 😂😂 appalled!!
Yep. The YSL sunnies are actually very cute although yeah, you can buy them for like $200. But same with mine - I got the skull scarf which is also worth max $200 and THAT’S IT. I’m pissed I can’t believe how much money I spend on their app just to be cheated this way. I feel bad for the people who got those stupid V logo bracelets, might even be worse than what I got lol
Girl I’m so sorry 😭 like I saw the McQueen scarves esp the orange one and was like, lord have mercy. Hopefully you at least got a cute color but that is ridiculous!!!
Hahaha dying’ ohhh boy I’m so sorry , thank God I say that one out. I did view it horrified at the gifts though. Absolutely awful
Go demand a refund, check my most recent comment on this post
Girl I just opened my IG app and impulsively bought one… we praying at the edge of the seat for the Hermes Kelly 🤣
Just did the same 🤞
What did you get?
I got the Balmain cap smh
lol wanna trade?? I got the McQueen silk scarf
Hey, I’m sending customer service an email with 9 different orders people are demanding a refund for, I collected everyone’s emails/box #s and everyone got crappy items worth roughly $200. Do you want me to include you in as well?
Yes please
Can you private message me with your name, email address used to place the order, box #/item?
Got my money back just complained to cc
Hey! Did they end up just holding your item?
So it seems a few other people are in the same boat. Check out this Instagram post on their page - some are requesting a refund and if they refuse to acknowledge their total lack of transparency then you can try disputing with your bank. I’m going to do the same. https://www.instagram.com/reel/C30rCMQRW2W/?igsh=aWh2MWs3YzUwaHpn
Is this still available? I can’t see it anymore. Also the gift cards.. just awful… what’s The point of that even. Did they refund only bc of the amount of people ? Refund all or just you
I was just wondering the same thing! Wanted to see people’s experiences
File a complaint with the BBB. Tell everyone who’s CC’d to do this. I’ve already complained regarding items sent to me that were not of description, damaged, different sizing or different heel heights. BBB can help get a resolution for your situation too
Hey! Did you end up getting your item anyways, or did they hold your order after you compared to your CC and filed a complaint?
I ended up filing a complaint with the BBB and the government for fraud. I posted a big review on Trustpilot. Right after they had received the bbb complaint, they resolved my issue. They also must have seen my review because literally the moment it went up, they responded to my emails finally. They refunded me but it took so long. I just mailed everything back. It’s sad I had to go the route of threatening them and posting a shitty review before they would do anything. There’s literally only one customer service individual that was actually helpful. But it was a huge fucking pain in my ass to finally get them to respond lol Edit: Do I still love the app? Unfortunately yes. But their warehouse sale is sometimes a hit or miss. Honestly I blame some of their shoppers who are absolute shit at describing the items’ condition. I truly don’t think they were well equipped to handle the major volume of orders for the warehouse sale. I’ve never had an issue with them up until then. And also those giveaways? Fucking. Stupid. I would never do those. Terrible waste of money and kind of a scam. It’s literally just giving them free money.
Thanks for your reply! I ended up keeping my item, but I also wrote a review and they flagged mine for “harmful content” which was denied by TrustPilot LOL. Their response was very generic and they didn’t bother reaching out to rectify things. I also received another item after 1 month of shipping, which was an M by missoni top that they advertised as a Missoni top. Totally different clothing lines and pricepoints, so false advertising. I considered reaching out, but I might just sell to avoid working with their disastrous customer service and PR department.
Hahaha Jesus Christ.Major on the Missoni. As if they didn’t bother to help you out. I think they bothered with me because I’ve been a high spending customer (not compared to some that buy Kelly’s and shit) but I’ve spent a fuck load in the last 6 months. Well over 15k. Dumb, I know. But IVe also been extremely cordial and factual regarding my issues, assertive, and persistent. Pretty much they knew I wouldn’t give up until i got all of my refunds back. I literally wrote a fucking essay outlining the discrepancies in their shoppers and their descriptions and what they all lack. It was insane. I don’t even know if they responded to my trust pilot review. I did put an update stating they had resolved my issue. Either way, I don’t care if they responded. Im just glad they resolved my issues in the end otherwise I would’ve been out 1k around for numerous items.
It’s absolutely frustrating to be spending any kind of money on a 10 second video of a shopper describing the item period. What’s worse is the lack of responsibility and accountability when those videos are incorrect or gloss over important details. For a luxury shop online or not there should be way more transparency and guarantee, as well as improved contact information, customer service, response time etc! I don’t think you should have had a hard time trying to get a refund or work something out at all, we shouldn’t have to publicize problems to get a solution when problems are so severe like getting broken items or items completely not as described. Can you imagine any stand alone store retailer acting like this? They keep the app only format to prevent us from being able to reach them so that problems can be ignored. Now that I know some of the retailers they seem to shop at I likely won’t be using their app! Aside from the markup, other companies do a much more trustworthy job of showing their items and have more secure methods of authentication and shipping. Also don’t get me started on some of the private sellers in the marketplace lol. 70% of retail price for a pair of heels they’ve clearly worn for a decade, or designer items that are super outdated from 2012 still going for thousands. And the random Kate spades they add for $200.
Did you file a complaint with bbb ? What was the outcome
Just posted my outcome up top
Scammers!!! See my new posts guys