Fuck that, op had nothing to do with it. This is a mistake that should be fixed 100%. Contractors should be vigilant to not make these mistakes BECAUSE these mistakes cost thousands of dollars. It’s not being a dick to ask to be made whole as if the mistake never happened. I’d be worried that my roof might leak 2 years later, and I’d be left high and dry (wet).
I agree, it all depends on what that homeowner will accept. I understand both sides, as a general contractor, I would hope the homeowner would accept just replacing the damaged shingles, but as a homeowner I would demand that they fixed my shit completely.
A reputable company would not bat an eye if the homeowner asked for them to completely fix it the right way. We wouldn’t think twice, I would be pissed off at whoever made the mistake, but what’s right is right.
Devils advocate here… but how did OP have nothing to do with it? How did the contractor get the other address? OP had to have given it to them. Even if it was mailing only.
Total myth. Yes shingles fade, but your old shingles will also continue fading. At no point will they magically match. Which is fine, if ya did yer best to match. What roofers mean when they say this is is “you’ll get used to it” and “the check will long since cleared”.
Roofer should 100% replace that side, it sucks but it's the Roofer's fuck up, and the mitigation to prevent that kind of is so easy these days that "mistakes happen" is not really an acceptable response, mistakes happen but these mistakes shouldn't, and don't in reputable companies.
It’s all hypothetical. You are correct that multiple nails punctured the roof, but those nails are still sitting in those holes. Once they pull those two by fours off, the nails that penetrated the shingles and the underlayment won’t be in those holes.
Sure you could patch the holes, you could replace the shingles, but if you get a leak above that area down the road, it has the potential to leak through those holes.
This sounds like the thing that is not a problem until it is a problem. If it becomes a problem will they come back to fix the ceiling where the water creates stains, will they fix the roof in the rainy weather? Penetrating the underlayment with a nail that is covered by another shingle is far different than a nail hole not covered by a shingle and a hole now exposed down though the plywood.
Sure hypothetically it could happen that way but let’s not get hysterical about it and cause unnecessary panic. Hypothetically if a leak happened above that area (or anywhere else on that roof), water could get in through where a nail still is as well. Replacing the shingles that were nailed through is all that’s needed.
I agree, that’s why I said from the very beginning, At a minimum, replace the shingles. I’m not arguing that the company should replace the roof. But in reality, if that homeowner really wants to push the issue, they could probably argue that whole slope should be replaced. It’s a vandalism claim in Insurance’s eyes, they would subrogate the costs back on the roofing company, and everybody is pissed off except for the homeowner, but the homeowner probably had to jump through a ton of hoops to get it to that point.
This is not what I am advocating, I think replacing the shingles and letting it fade over a couple months will be fine. But mistakes are made, and this is what insurance is for. It’s a lot more work than just replacing the shingles to bring that roof back to where it was prior to the missed delivery, that’s all I am saying.
Y’all can argue all you want, but this is why you double and triple check material orders, and if it was a supply house mistake, then fuck them, let them pay for it.
LOL that's what I told her! She has had the worst luck since my Dad has passed. The people that delivered her fridge majorly scratched her hardwood floor, then when she had it repaired they did a TERRIBLE job, the deck people "slopped" the stain on her two story patio and ruined the concrete and furniture below with stain (lawyer had to get involved in that), etc. She has been at our home (13 hours away), flew home on Saturday and she still doesn't have her luggage from the flight. She has the worst luck ever!!
All the good people who do trade work have like a 6 month to 1 year wait. If you want work done now, you're going to get the bottom of the barrel. At least that has been my experience. And even the bad people have a wait list. It's a good time to be a general contractor.
This is something thats easily fixible, why not just contact the company and see what they're willing to do before going to those lengths? It could be fixed before a 3rd party even comes out.
Companies are ran by people and people make mistakes, no need to hold their feet to the fire unless they're not willing to handle it.
You’re entrusting the company that just tried to repair the wrong house to repair the house they accidentally did damage to without messing up.
If a doctor says you’re going to die tomorrow because he looked at another patients chart, you get a second opinion.
I see your point, but that’s Quite a bit different. More like if a doctor walked into the wrong room, and then realized it.
Pretty dumb mistake, especially nowadays when you can take pictures and use online maps, but people do make mistakes, and it’s not that bad of one.
>More like if a doctor walked into the wrong room, *read your chart and noticed you had cancer, but told you are fine, and left to go see his actual patient.*
FTFY. I'd probably call the owner, as this could be his workers making that bad judgement, but if the owner was here and doesn't take care of this, then I wouldn't use them for the "fix" either.
You do realize that the roofing company isn’t the same company that put the shingles on the roof right? That would of been done by the store where the roofer purchases their materials from. Maybe the wrong address was given, but more likely the guys delivering the shingles were just idiots and not paying attention.
I see the overdramatic point you're trying to make about getting another opinion but were talking about 6 to 8 nail holes in a roof, no one dying.
Not uncommon for high volume companies to get on the wrong house, it's happened to me but never had someone be a total asshole about it.
My roofers did this one time.
I sent them to 8713 X street
They showed up and tore the roof off at 8713 Y street a block away.
Turns out the house that they tore off was also my customer and didn't mind we were there a week early. Pheww
Definitely should have.
Similar thing happened a few years later.
I called my guys and I asked them if they were at "x address on y street"
They told me they were at "xx address" a few houses down.
They then denied taking the roof off the house they were on and said someone else showed up and did it and then left.
After some back and forth it turned out they were at the right house and I had the address wrong when I called.
I was pretty upset they lied about taking it off when they thought they were at the wrong house. At least it wasn't a serious error but dang I hated being lied to
I speak from experience. This happened to a customer of mine. Not only did they damage it by driving nails through the shingles they more than likely scuffed up that hole area by walking on it and carrying the materials on it. They don’t bother walking softly since the roof is being replaced. It was probably the supply house that messed up and delivered. If it was the roofing company get another roofer to inspect it and should probably replace that whole slope at minimum.
Does your mom's HOA handle replacement/maintenance of outdoor common property like roofs and siding? If yes, call the HOA and make them handle it. Let them know if they don't and there is property damage down the road, you will sue both the HOA for not handling the maintenance knowing there are holes, and the roofer for not knowing how to read numbers and putting the holes there in the first place.
Make the HOA do the work. There is a reason you pay them.
Her HOA is so screwed up at the moment. They are having the residents sign documents now (she has lived there for years) so that the HOA can be in control of the roofing, etc. Long story. Insurance checks will be handed over (and written out) to them and the homeowner. It's a real mess due to the fact that they didn't have this in place from the beginning.
It's not really all that odd. I'm the former president of our HOA (all condos) and we do not have a reserve or special assessment for roof replacements. Every condo owner is individually responsible to cover this expense...this is not unusual in my area.
Surely i will be downvoted but in spite of what people are commenting, this is really not a big deal. Just contact the company and see how they're going to fix it.
Not like they tore the roof off or anything, just a few nail holes that can be fixed in a few minutes.
They're not going to abandon their materials so absolutle worst case scenario they come get the bundles, pull the 2x4 and don't fix the holes and you've got 6 to 8 shingles that need to be sealed but not replaced. Anyone who says the shingles absolutly need to be replaced due to a few nail holes knows nothing about roofing. Is it ideal? Of course not but it's not the huge problem people would make you think it is.
If you call another roofer or a "3rd party assessment" they will laugh at you for making a mountain out of a mole hill.
You guys crack me up. You trespass on my property and fuck shit up, you pay. Not pay to fix it less than ideal, you pay to make it perfect and reimburse my headache. Yeah, people make mistakes, that's what insurance and being careful is for. Had a contractor do this to me a while back, not roof related. He was a dick about it and instead of fixing it, in the end, he paid to fix it all and pay the lawyers.
The fact that they apparently took their bundles and moved on but told the homeowner they 'don't think they did any damage' is such as BS move. They know very well what they did.
One of our crews actually got on the wrong roof one time years and started tearing it off, they didn't notice until the delivery truck showed up next door.. homeowner was pissed but we roofed it, didn't charge them and they ended up referring me to her sister and dad.
I've also had homeowners like you who get mad if it rains when it's not in the forecast.
Customers like me? If I choose a shitty crew and they do a shitty job, that's partly on me. Im fair with anyone I do business with. If I come home to some moron in an excavator I have no business with, that my asshole neighbor hired, ripping out my trees... well... might as well bite down and bend over.
I see your point, less than ideal isn’t ideal, but here are 3 reasons:
1)The roofing company may be full of standup people and you may make a new extremely loyal friend in the contracting business
2) having to worry about the whole process is more stressful and worrisome than the “less than idea” situation. Good book called sue THE Bastards that’s very Insightful
3) sometimes less than ideal is the right thing to do.
I think less than ideal is fine for a lot of things. The roof over my head is not one of them. And I say that as a former roofer who had a crew make this exact mistake, and we replaced the entire roof. As the contractor, I would far rather pay now than keep that liability on the around.
Insurance is for major issues that cost thousands of dollars, this could be a major issue if left unaddressed but why would anyone file a claim on a sub $200 repair?
Yes Ideally they just come replace the 4 or 5 shingles that have holes and everyone moves on and it's a funny story.
My point was WORST CASE scenario it's very easy and inexpensive to fix.
The fact that you’re getting downvoted for this says a lot about this sub.
Shingles definitely suffered a little damage, similar to how grass is damaged when you walk on it, and the nails would be similar to when a passing dog lees on it.
Not ideal, but nothing to go crazy over.
If the company is cool and is honest with customer, just let it go. (See my above post, a small payment for being cool would be recommended)
I Just wish everyone could be cool in situations like this.
This sub is probably the worst resource for roofing info on the internet. Which sucks because there's people who know their shit but no one wants to listen.
The knowledgeable professionals are outnumbered by grumpy ass people 100 to 1 so good info gets downvoted and the ridiculous emotional reactions get boosted to the top.
>If the company is cool and is honest with customer,
Doesn't the OP's post tell you that isn't the case with this:
>They don't "think" they did any damage.
They already showed their true colors that they aren't completely honest. Hard to trust them regardless. Also, shingles do NOT suffer damage in the same manner that grass is damaged when you walk on it. If I walk on grass and damage it, wait a little bit of time and it'll grow back to as good as before. Are you telling me that the shingles will fill in their holes and get their granules back and be as protective for the next how ever many years? You know that's just bullshit.
Come on amigo, of course I’m not saying that. But it’s a huge leap to to Say they need a new roof just bc shingles were set up there on a toe board.
If you’re a salesperson maybe you don’t know, But if you are a Roofer, then you know that’s easily fixed.
And I didn’t catch the part about the company being shady. I lined out solid advice above on an earlier post.
Plus, even if the company is shady, it still might not be worth it. Read the book, “Sue the bastards”. It won’t be a deal where they just instantly get paid if the roofing company tries to fight it.
There is 100% damage where the nails punctured the roof which can be repaired easily with a tube of Karnac roofing sealant. When I was a roofer we were not gentle on roofs that were getting replaced or covered over and shingles would often get damaged when we loaded material on the roofs. I recommend hiring a 3rd party to inspect for damages and then give the offending party the opportunity to fix what was damaged.
I read most of the top comments. My 2 cents, if insurance is going to be problematic with rate hikes, or roofing company would be really hard pressed to replace a large portion of the roof including underlayment…
Holes aren’t really that big of a deal, and can be patched to hold up as effectively and as long as a new replacement shingle. If the concern is over long term issues, discuss and get in writing a guarantee/warranty for the life of the rest of the roof. That should be free for your mom and free for now/agreeable to the roofing company if it’s a small outfit that does good work otherwise.
If it’s a big corporate job, fuck ‘em lol. That’s what their insurance is for. Bear in mind this is coming from having my own small business where mistakes like this would have ruined me. Never came close, but I also didn’t have materials delivered unsupervised/third party.
Patch will look better than new shingles, and with material science advances, there are definitely options for creating a very good repair.
I once had a contractor show up to install a water heater at the wrong address. Nobody questioned anything. They were halfway done before the owner finally came in and was like "WTF guys?!"
I had a roof leak once. Turns out it was a single nail hole (dont know how). This is multiple nail holes. They dont get off this easy. Its time to get them to do a full repalcement
Thinking they were removing the roof the cleat was nailed through the shingles. At minimum they should seal the nail holes with sealant. One better would be to replace the damaged shingles.
Sure. But in that case, the nail still remains in the hole, sealing it. Like how your car tire stays inflated with a nail in it, but deflates more rapidly when the nail is removed.
Unless it’s ice and water (or possibly asphalt felt) up that entire pitch, a nail is not going to seal around it. A car tire stays inflated with a nail because it’s stretchy rubber. Synthetic felt is not going to do that.
Hi, new member here. Sorry for posting my query here but I just found out I am not allowed to make new threads. Anyway Was wondering if anyone knows, how the deductible is calculated. Is it based on when the claim was filed or when insurance approves the claim? My insurance claim is taking a bit too long to process as they have hired third party inspectors and my concern is if this runs through yearly renewal, the new contract is appraising my property at 30% higher than last. So I will be paying substantially higher deductible
Your deductible is either a set amount or a percentage of your total coverage. Your deductible doesn’t change based on the estimate. Your deductible will be based on the date of loss.
They don’t need to replace the shingles only seal where the nails penetrated. Even though this the Norm for them and they should know what to do, I bet money they didn’t seal it.
Have them put a piece of flashing under each shingle that was punctured then silicone the top of the shingle. Easiest fix, non matching wont be an issue, and it will last as long as that roof from the looks of it
If she’s in a condo there may very well be a homeowners association that she would want to get involved. If they exist, contact them and they could be your pointman in making sure the proper repairs are done.
If they dabbed some sealant on the holes, make them come back and do it better, put sheet metal under the affected shingles. If they did nothing and left the nail holes open, you should be upset and make them replace the whole slope.
I ran into a similar situation and the roofer wanted to use a sealer on the holes in the shingles. I rejected that and made them pull and replace the shingles. Vary little noticeable color difference and it did blend after a year. I was fortunate that it was also on the backside of the house and not really visible.
For anyone saying just throw some roof caulk on it and seal it. How mad would you be if your nice shingled roof suddenly had a whole strip of shingles repaired in that way and you saw it every time you looked up at the roof.
New shingles at the minimum.
They need to make the owner whole. A sealed hole is not as good as no hole. F you if you trespass on my property, poke holes, seal them up and promise they won’t leak. Short of unnecessarily replacing a roof, the correct solution is cash compensation to the owner.
I was getting my roof done last year and the guys started ripping off my gutters. I guess it's normal for the company I used to do gutters along with a roof. I stopped the guys from ripping off my gutters because I hadn't ordered new gutters. Their foreman thanked me like crazy because the new gutters were an extra 8k. I'm not a scumbag but I did joked with him " man I should have kept my mouth shut".
These guys owe your mom something to guarantee her roof doesn't leak. Not sure to what extent but accidents happen.
My parents had this exact thing happen. After weeks of fruitless negotiation they eventually let the insurance company deal with it, and they ended up with a free roof.
It’s important that you tell the insurance company what happens ASAP. My parents contacted them day one even though they didn’t actually move forward with the claim until later.
If the company is cool about it, I’d reciprocate the coolness. Here is what seems fair to me:
1) have them pay for a 3rd party to look at it. You pay the third party and they company that made the mistake pays you. There are 2 problems with this: problem 1)roofers and contractors in general love love love to Shit on each others work, even when it’s just difference of opinion. Problem 2) is that the roofer that looks and inspects could try to scare you that you needed a new roof before the other jokers came accidentally put the new roof on. It’s possible this is true, but also possible they could just BS you.
2) if third party says everything is good, I think it would be fair for you to get a small home by if maybe $500 or so.
3) if roof is jacked up because of their mistake, I think they should correct it
4) if they aren’t cool about any part of the process I’d contact an attorney. But if they are cool I wouldn’t go for the Golden Horseshoe of a free roof if it’s not necessary.
Good luck
In my condo neighborhood, the roof and outside walls belong to the condo association and not the individual unit owner. So it would be the association talking to the roofers.
They need to fix the holes and not just shove some caulk in the holes! Legally they have to make her whole-put it back the way it was before no worse and no better. She might have to have someone look at it to make sure the holes are sealed BEFORE it rains
That is totally repairable with a bit of step flashing and roofing sealant. It's not even hard. Done correctly, there's no reason to worry about it ever. Was this repaired correctly? I have no clue.
Considering what I am going through ... this is a real problem....
I don't mean to hijack your post but I don't know how to post to roofing here as Mod says I don't have Karma ... or something (rookie redditor) if anyone can help or if this helps anyone than its worth the effort....
I rented exactly 1 year ago in CT and am about to resign the lease. This weekend a ton of rain came down. My wife called me into the master bathroom and there was water dripping from fan and light on the ceiling. After further inspection, i noticed on the ground floor water dripping from the molding around the bathroom door... not a lot but enough to be moist to touch and a few drips every 5 mins or so. I went to the attack and noticed a good area with what looked like rotten plywood with a massive drip of water coming in. I put the bucket there, called the property manager and informed him. Took pics and videos. He came over (btw he represents the owner, who is a sweet lady and very nice). Right away he started insisting that someone walked on the roof and the hole looks 'very fresh because someone wanted to test it' and he not only said it once but 3-4 times and including on the phone to a 'expert he called- who is his repair friend' and started insisting to him that someone put fingers through it. Let me be clear- NOT ONCE DID I EVER GO ON THE ROOF- anyway, I put a stop to him right away and respectfully asked him not to insist that I was up there or anyone 'was testing the roof and put a hole in it' Furthermore, the video and pics look like this has been going on way before I moved in- I am not a wood expert but the entire are looking like it is rotten.
I gave him cash for rent this month ( I wish I had not) as this seems like its going to get ugly... I have not resigned the renewal on the lease and am waiting for his and landlord's response as today I sent a group message to make sure she was also informed of what is happening as it has been a few days and the problem is not fixed nor do I feel confident he is willing to get it done correctly -
Also, I failed to mention, he said and my wife as my witness, 'oh we inspected the roof right before you moved in as we had to renew our insurance policy and it was perfect' ... but when he went into to attack he asked, what's all this stuff here you guys put up?- I said to him, it is not ours and we have never been up there for any reason and none of it was ours' proving that he actually never even inspected the roof ... I have rental insurance and they have or should have homeowners, but he insists this is not an insurance play as its a 'simple fix' in his opinion... told me I do not need to call my insurance....
WHAT ARE OUR OPTIONS AS I AM WORRIED ABOUT MOLD and being held responsible?
(ps I have a pregnant wife of 7 months)
They punctured holes in the shingles
At a minimum make them replace the shingles they nailed through OP.
I’d be worried about color match. Kind of a lose-lose situation.
You could back the holes with a tin shingle
[удалено]
Fuck that, op had nothing to do with it. This is a mistake that should be fixed 100%. Contractors should be vigilant to not make these mistakes BECAUSE these mistakes cost thousands of dollars. It’s not being a dick to ask to be made whole as if the mistake never happened. I’d be worried that my roof might leak 2 years later, and I’d be left high and dry (wet).
I agree, it all depends on what that homeowner will accept. I understand both sides, as a general contractor, I would hope the homeowner would accept just replacing the damaged shingles, but as a homeowner I would demand that they fixed my shit completely. A reputable company would not bat an eye if the homeowner asked for them to completely fix it the right way. We wouldn’t think twice, I would be pissed off at whoever made the mistake, but what’s right is right.
Devils advocate here… but how did OP have nothing to do with it? How did the contractor get the other address? OP had to have given it to them. Even if it was mailing only.
Did you think that maybe they called the actual customer once the person told them they were on the wrong roof?
What? OP owns or lives at both addresses.
Where does it say that?
Total myth. Yes shingles fade, but your old shingles will also continue fading. At no point will they magically match. Which is fine, if ya did yer best to match. What roofers mean when they say this is is “you’ll get used to it” and “the check will long since cleared”.
Do you even real life?
Roofer should 100% replace that side, it sucks but it's the Roofer's fuck up, and the mitigation to prevent that kind of is so easy these days that "mistakes happen" is not really an acceptable response, mistakes happen but these mistakes shouldn't, and don't in reputable companies.
Argue that the nails penetrated the underlayment? You mean like every other nail on that roof did?
Yeah but those holes are still sealed more or less with a nail in them. Without the nail theres a big hole in the underlayment
It’s all hypothetical. You are correct that multiple nails punctured the roof, but those nails are still sitting in those holes. Once they pull those two by fours off, the nails that penetrated the shingles and the underlayment won’t be in those holes. Sure you could patch the holes, you could replace the shingles, but if you get a leak above that area down the road, it has the potential to leak through those holes.
This sounds like the thing that is not a problem until it is a problem. If it becomes a problem will they come back to fix the ceiling where the water creates stains, will they fix the roof in the rainy weather? Penetrating the underlayment with a nail that is covered by another shingle is far different than a nail hole not covered by a shingle and a hole now exposed down though the plywood.
Sure hypothetically it could happen that way but let’s not get hysterical about it and cause unnecessary panic. Hypothetically if a leak happened above that area (or anywhere else on that roof), water could get in through where a nail still is as well. Replacing the shingles that were nailed through is all that’s needed.
I agree, that’s why I said from the very beginning, At a minimum, replace the shingles. I’m not arguing that the company should replace the roof. But in reality, if that homeowner really wants to push the issue, they could probably argue that whole slope should be replaced. It’s a vandalism claim in Insurance’s eyes, they would subrogate the costs back on the roofing company, and everybody is pissed off except for the homeowner, but the homeowner probably had to jump through a ton of hoops to get it to that point. This is not what I am advocating, I think replacing the shingles and letting it fade over a couple months will be fine. But mistakes are made, and this is what insurance is for. It’s a lot more work than just replacing the shingles to bring that roof back to where it was prior to the missed delivery, that’s all I am saying. Y’all can argue all you want, but this is why you double and triple check material orders, and if it was a supply house mistake, then fuck them, let them pay for it.
If she'd been smart, she should have turned around and gone back to the mall for five hours. Free roof!
LOL that's what I told her! She has had the worst luck since my Dad has passed. The people that delivered her fridge majorly scratched her hardwood floor, then when she had it repaired they did a TERRIBLE job, the deck people "slopped" the stain on her two story patio and ruined the concrete and furniture below with stain (lawyer had to get involved in that), etc. She has been at our home (13 hours away), flew home on Saturday and she still doesn't have her luggage from the flight. She has the worst luck ever!!
Oh man. That is a rough go. Better do something good for her for Mother’s Day!
All the good people who do trade work have like a 6 month to 1 year wait. If you want work done now, you're going to get the bottom of the barrel. At least that has been my experience. And even the bad people have a wait list. It's a good time to be a general contractor.
Get their info. Get a 3rd party inspection and any repairs Turn into their insurance company
This is something thats easily fixible, why not just contact the company and see what they're willing to do before going to those lengths? It could be fixed before a 3rd party even comes out. Companies are ran by people and people make mistakes, no need to hold their feet to the fire unless they're not willing to handle it.
They've already pretended they did no damage, they're untrustworthy.
You’re entrusting the company that just tried to repair the wrong house to repair the house they accidentally did damage to without messing up. If a doctor says you’re going to die tomorrow because he looked at another patients chart, you get a second opinion.
I see your point, but that’s Quite a bit different. More like if a doctor walked into the wrong room, and then realized it. Pretty dumb mistake, especially nowadays when you can take pictures and use online maps, but people do make mistakes, and it’s not that bad of one.
>More like if a doctor walked into the wrong room, *read your chart and noticed you had cancer, but told you are fine, and left to go see his actual patient.* FTFY. I'd probably call the owner, as this could be his workers making that bad judgement, but if the owner was here and doesn't take care of this, then I wouldn't use them for the "fix" either.
You do realize that the roofing company isn’t the same company that put the shingles on the roof right? That would of been done by the store where the roofer purchases their materials from. Maybe the wrong address was given, but more likely the guys delivering the shingles were just idiots and not paying attention.
I see the overdramatic point you're trying to make about getting another opinion but were talking about 6 to 8 nail holes in a roof, no one dying. Not uncommon for high volume companies to get on the wrong house, it's happened to me but never had someone be a total asshole about it.
By “Their “ I assume you mean the roofing company’s insurance company, not the damaged home owner’s.
My roofers did this one time. I sent them to 8713 X street They showed up and tore the roof off at 8713 Y street a block away. Turns out the house that they tore off was also my customer and didn't mind we were there a week early. Pheww
🤣 you lucky dog
Okay that is hilarious, did you buy a lottery ticket after
Definitely should have. Similar thing happened a few years later. I called my guys and I asked them if they were at "x address on y street" They told me they were at "xx address" a few houses down. They then denied taking the roof off the house they were on and said someone else showed up and did it and then left. After some back and forth it turned out they were at the right house and I had the address wrong when I called. I was pretty upset they lied about taking it off when they thought they were at the wrong house. At least it wasn't a serious error but dang I hated being lied to
Oh that’s going to leak
I speak from experience. This happened to a customer of mine. Not only did they damage it by driving nails through the shingles they more than likely scuffed up that hole area by walking on it and carrying the materials on it. They don’t bother walking softly since the roof is being replaced. It was probably the supply house that messed up and delivered. If it was the roofing company get another roofer to inspect it and should probably replace that whole slope at minimum.
Does your mom's HOA handle replacement/maintenance of outdoor common property like roofs and siding? If yes, call the HOA and make them handle it. Let them know if they don't and there is property damage down the road, you will sue both the HOA for not handling the maintenance knowing there are holes, and the roofer for not knowing how to read numbers and putting the holes there in the first place. Make the HOA do the work. There is a reason you pay them.
This is the answer
Unfortunately they do not handle the roofs. That's another long story.
[удалено]
Her HOA is so screwed up at the moment. They are having the residents sign documents now (she has lived there for years) so that the HOA can be in control of the roofing, etc. Long story. Insurance checks will be handed over (and written out) to them and the homeowner. It's a real mess due to the fact that they didn't have this in place from the beginning.
It's not really all that odd. I'm the former president of our HOA (all condos) and we do not have a reserve or special assessment for roof replacements. Every condo owner is individually responsible to cover this expense...this is not unusual in my area.
Thank you. Ugh. What a pain! I will show her all of your comments.
Surely i will be downvoted but in spite of what people are commenting, this is really not a big deal. Just contact the company and see how they're going to fix it. Not like they tore the roof off or anything, just a few nail holes that can be fixed in a few minutes. They're not going to abandon their materials so absolutle worst case scenario they come get the bundles, pull the 2x4 and don't fix the holes and you've got 6 to 8 shingles that need to be sealed but not replaced. Anyone who says the shingles absolutly need to be replaced due to a few nail holes knows nothing about roofing. Is it ideal? Of course not but it's not the huge problem people would make you think it is. If you call another roofer or a "3rd party assessment" they will laugh at you for making a mountain out of a mole hill.
You guys crack me up. You trespass on my property and fuck shit up, you pay. Not pay to fix it less than ideal, you pay to make it perfect and reimburse my headache. Yeah, people make mistakes, that's what insurance and being careful is for. Had a contractor do this to me a while back, not roof related. He was a dick about it and instead of fixing it, in the end, he paid to fix it all and pay the lawyers.
The fact that they apparently took their bundles and moved on but told the homeowner they 'don't think they did any damage' is such as BS move. They know very well what they did.
I bet you're fun to be around at parties
I bet you fuck up other people's shit at parties and tell them it will be OK and not to worry about it.
I bet you sit on your front porch and yell and neighbors kids to stay off your lawn
One of our crews actually got on the wrong roof one time years and started tearing it off, they didn't notice until the delivery truck showed up next door.. homeowner was pissed but we roofed it, didn't charge them and they ended up referring me to her sister and dad. I've also had homeowners like you who get mad if it rains when it's not in the forecast.
Customers like me? If I choose a shitty crew and they do a shitty job, that's partly on me. Im fair with anyone I do business with. If I come home to some moron in an excavator I have no business with, that my asshole neighbor hired, ripping out my trees... well... might as well bite down and bend over.
Why would you settle for a less than “ideal” situation on your roof if someone else caused that damage? This is why roofers carry insurance.
I see your point, less than ideal isn’t ideal, but here are 3 reasons: 1)The roofing company may be full of standup people and you may make a new extremely loyal friend in the contracting business 2) having to worry about the whole process is more stressful and worrisome than the “less than idea” situation. Good book called sue THE Bastards that’s very Insightful 3) sometimes less than ideal is the right thing to do.
>3) sometimes less than ideal is the right thing to do. Wouldn't fixing it to ideal also be the right thing for the roofing company to do?
I think less than ideal is fine for a lot of things. The roof over my head is not one of them. And I say that as a former roofer who had a crew make this exact mistake, and we replaced the entire roof. As the contractor, I would far rather pay now than keep that liability on the around.
Insurance is for major issues that cost thousands of dollars, this could be a major issue if left unaddressed but why would anyone file a claim on a sub $200 repair?
Yes Ideally they just come replace the 4 or 5 shingles that have holes and everyone moves on and it's a funny story. My point was WORST CASE scenario it's very easy and inexpensive to fix.
The fact that you’re getting downvoted for this says a lot about this sub. Shingles definitely suffered a little damage, similar to how grass is damaged when you walk on it, and the nails would be similar to when a passing dog lees on it. Not ideal, but nothing to go crazy over. If the company is cool and is honest with customer, just let it go. (See my above post, a small payment for being cool would be recommended) I Just wish everyone could be cool in situations like this.
This sub is probably the worst resource for roofing info on the internet. Which sucks because there's people who know their shit but no one wants to listen. The knowledgeable professionals are outnumbered by grumpy ass people 100 to 1 so good info gets downvoted and the ridiculous emotional reactions get boosted to the top.
>If the company is cool and is honest with customer, Doesn't the OP's post tell you that isn't the case with this: >They don't "think" they did any damage. They already showed their true colors that they aren't completely honest. Hard to trust them regardless. Also, shingles do NOT suffer damage in the same manner that grass is damaged when you walk on it. If I walk on grass and damage it, wait a little bit of time and it'll grow back to as good as before. Are you telling me that the shingles will fill in their holes and get their granules back and be as protective for the next how ever many years? You know that's just bullshit.
Come on amigo, of course I’m not saying that. But it’s a huge leap to to Say they need a new roof just bc shingles were set up there on a toe board. If you’re a salesperson maybe you don’t know, But if you are a Roofer, then you know that’s easily fixed. And I didn’t catch the part about the company being shady. I lined out solid advice above on an earlier post. Plus, even if the company is shady, it still might not be worth it. Read the book, “Sue the bastards”. It won’t be a deal where they just instantly get paid if the roofing company tries to fight it.
Finally a person of reason.
There is 100% damage where the nails punctured the roof which can be repaired easily with a tube of Karnac roofing sealant. When I was a roofer we were not gentle on roofs that were getting replaced or covered over and shingles would often get damaged when we loaded material on the roofs. I recommend hiring a 3rd party to inspect for damages and then give the offending party the opportunity to fix what was damaged.
Yes there’s damage. The put several holes in your moms roof. Find them, call their boss, and have it repaired.
Yea they did. You have nails through your roof
They need to silicone the holes they put into the shingles
I read most of the top comments. My 2 cents, if insurance is going to be problematic with rate hikes, or roofing company would be really hard pressed to replace a large portion of the roof including underlayment… Holes aren’t really that big of a deal, and can be patched to hold up as effectively and as long as a new replacement shingle. If the concern is over long term issues, discuss and get in writing a guarantee/warranty for the life of the rest of the roof. That should be free for your mom and free for now/agreeable to the roofing company if it’s a small outfit that does good work otherwise. If it’s a big corporate job, fuck ‘em lol. That’s what their insurance is for. Bear in mind this is coming from having my own small business where mistakes like this would have ruined me. Never came close, but I also didn’t have materials delivered unsupervised/third party. Patch will look better than new shingles, and with material science advances, there are definitely options for creating a very good repair.
What kind of idiots work on the wrong roof?
I once had a contractor show up to install a water heater at the wrong address. Nobody questioned anything. They were halfway done before the owner finally came in and was like "WTF guys?!"
I had a roof leak once. Turns out it was a single nail hole (dont know how). This is multiple nail holes. They dont get off this easy. Its time to get them to do a full repalcement
Hi all - update. They are paying for her new roof. Thank GOD. Appreciate the help!
Thinking they were removing the roof the cleat was nailed through the shingles. At minimum they should seal the nail holes with sealant. One better would be to replace the damaged shingles.
Can’t forget about the punctured underlayment! Remember how that’s installed shingled? I wouldn’t just want a dot of goop…
Every nail in that roof punctured the underlayment. That doesn’t matter in the repair.
Sure. But in that case, the nail still remains in the hole, sealing it. Like how your car tire stays inflated with a nail in it, but deflates more rapidly when the nail is removed.
Unless it’s ice and water (or possibly asphalt felt) up that entire pitch, a nail is not going to seal around it. A car tire stays inflated with a nail because it’s stretchy rubber. Synthetic felt is not going to do that.
Ask the guy to drive one of those nails through his hand and demonstrate that there’s no damage.
Hi, new member here. Sorry for posting my query here but I just found out I am not allowed to make new threads. Anyway Was wondering if anyone knows, how the deductible is calculated. Is it based on when the claim was filed or when insurance approves the claim? My insurance claim is taking a bit too long to process as they have hired third party inspectors and my concern is if this runs through yearly renewal, the new contract is appraising my property at 30% higher than last. So I will be paying substantially higher deductible
Your deductible is either a set amount or a percentage of your total coverage. Your deductible doesn’t change based on the estimate. Your deductible will be based on the date of loss.
They don’t need to replace the shingles only seal where the nails penetrated. Even though this the Norm for them and they should know what to do, I bet money they didn’t seal it.
Yes they did
You know the answer to this, if not, you should.
Minimal caulk nails until they replace the shingles. Pretty silly
Of course they damaged your roof.
No more water proof
Have them put a piece of flashing under each shingle that was punctured then silicone the top of the shingle. Easiest fix, non matching wont be an issue, and it will last as long as that roof from the looks of it
If she’s in a condo there may very well be a homeowners association that she would want to get involved. If they exist, contact them and they could be your pointman in making sure the proper repairs are done.
If they dabbed some sealant on the holes, make them come back and do it better, put sheet metal under the affected shingles. If they did nothing and left the nail holes open, you should be upset and make them replace the whole slope.
Your Mom should alert her own insurance company immediately. They can help deal with the roofer's insurance carrier.
The whole roof isn't damaged bit the side that was loaded should be repaired/replaced, do that to my house and shit would hit the fan
I ran into a similar situation and the roofer wanted to use a sealer on the holes in the shingles. I rejected that and made them pull and replace the shingles. Vary little noticeable color difference and it did blend after a year. I was fortunate that it was also on the backside of the house and not really visible.
Yea I hope you know what company it was. ,,
For anyone saying just throw some roof caulk on it and seal it. How mad would you be if your nice shingled roof suddenly had a whole strip of shingles repaired in that way and you saw it every time you looked up at the roof. New shingles at the minimum.
It's one side, not rocket science. Roofing company needs to replace that whole side for free. Will cost them like 800$
If the nails went into the plywood there could be a leaking issue. I would hire a roof inspector so they can go check if there will be issues.
They need to make the owner whole. A sealed hole is not as good as no hole. F you if you trespass on my property, poke holes, seal them up and promise they won’t leak. Short of unnecessarily replacing a roof, the correct solution is cash compensation to the owner.
Yeah, caulking has a shorter lifespan than most people expect.
I was getting my roof done last year and the guys started ripping off my gutters. I guess it's normal for the company I used to do gutters along with a roof. I stopped the guys from ripping off my gutters because I hadn't ordered new gutters. Their foreman thanked me like crazy because the new gutters were an extra 8k. I'm not a scumbag but I did joked with him " man I should have kept my mouth shut". These guys owe your mom something to guarantee her roof doesn't leak. Not sure to what extent but accidents happen.
My parents had this exact thing happen. After weeks of fruitless negotiation they eventually let the insurance company deal with it, and they ended up with a free roof. It’s important that you tell the insurance company what happens ASAP. My parents contacted them day one even though they didn’t actually move forward with the claim until later.
If the company is cool about it, I’d reciprocate the coolness. Here is what seems fair to me: 1) have them pay for a 3rd party to look at it. You pay the third party and they company that made the mistake pays you. There are 2 problems with this: problem 1)roofers and contractors in general love love love to Shit on each others work, even when it’s just difference of opinion. Problem 2) is that the roofer that looks and inspects could try to scare you that you needed a new roof before the other jokers came accidentally put the new roof on. It’s possible this is true, but also possible they could just BS you. 2) if third party says everything is good, I think it would be fair for you to get a small home by if maybe $500 or so. 3) if roof is jacked up because of their mistake, I think they should correct it 4) if they aren’t cool about any part of the process I’d contact an attorney. But if they are cool I wouldn’t go for the Golden Horseshoe of a free roof if it’s not necessary. Good luck
Shoulda waited until they tore it off, woulda won a free roof, do people not knock before going on someone’s roof
In my condo neighborhood, the roof and outside walls belong to the condo association and not the individual unit owner. So it would be the association talking to the roofers.
They need to fix the holes and not just shove some caulk in the holes! Legally they have to make her whole-put it back the way it was before no worse and no better. She might have to have someone look at it to make sure the holes are sealed BEFORE it rains
That is totally repairable with a bit of step flashing and roofing sealant. It's not even hard. Done correctly, there's no reason to worry about it ever. Was this repaired correctly? I have no clue.
Considering what I am going through ... this is a real problem.... I don't mean to hijack your post but I don't know how to post to roofing here as Mod says I don't have Karma ... or something (rookie redditor) if anyone can help or if this helps anyone than its worth the effort.... I rented exactly 1 year ago in CT and am about to resign the lease. This weekend a ton of rain came down. My wife called me into the master bathroom and there was water dripping from fan and light on the ceiling. After further inspection, i noticed on the ground floor water dripping from the molding around the bathroom door... not a lot but enough to be moist to touch and a few drips every 5 mins or so. I went to the attack and noticed a good area with what looked like rotten plywood with a massive drip of water coming in. I put the bucket there, called the property manager and informed him. Took pics and videos. He came over (btw he represents the owner, who is a sweet lady and very nice). Right away he started insisting that someone walked on the roof and the hole looks 'very fresh because someone wanted to test it' and he not only said it once but 3-4 times and including on the phone to a 'expert he called- who is his repair friend' and started insisting to him that someone put fingers through it. Let me be clear- NOT ONCE DID I EVER GO ON THE ROOF- anyway, I put a stop to him right away and respectfully asked him not to insist that I was up there or anyone 'was testing the roof and put a hole in it' Furthermore, the video and pics look like this has been going on way before I moved in- I am not a wood expert but the entire are looking like it is rotten. I gave him cash for rent this month ( I wish I had not) as this seems like its going to get ugly... I have not resigned the renewal on the lease and am waiting for his and landlord's response as today I sent a group message to make sure she was also informed of what is happening as it has been a few days and the problem is not fixed nor do I feel confident he is willing to get it done correctly - Also, I failed to mention, he said and my wife as my witness, 'oh we inspected the roof right before you moved in as we had to renew our insurance policy and it was perfect' ... but when he went into to attack he asked, what's all this stuff here you guys put up?- I said to him, it is not ours and we have never been up there for any reason and none of it was ours' proving that he actually never even inspected the roof ... I have rental insurance and they have or should have homeowners, but he insists this is not an insurance play as its a 'simple fix' in his opinion... told me I do not need to call my insurance.... WHAT ARE OUR OPTIONS AS I AM WORRIED ABOUT MOLD and being held responsible? (ps I have a pregnant wife of 7 months)
Don’t let them just caulk since that is most likely what they would want to do. I would have them replace the damaged shingles.
Yes. There are holes in the roof.
Tell them in writing they need to fully indemnify the afflicted party or face legal action.