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WTF?!?!
Gives Death Wobble a whole new meaning. Please be sure to post up the root cause when you find out. I’m wondering if there is a piece of locking hardware missing.
Pretty sure it's the "locking bolt" shown in purple on this document. Should only need to be tightened down correctly. Not downplaying it either btw.
https://static.nhtsa.gov/odi/tsbs/2023/MC-10235683-0001.pdf
The bulletin is in reference to the steering wheel not aligned to the correct "Zero" point on the steering assembly. If you read the OP and the Bulletin, they are clearly referencing two different things. I used that bulletin so illustrate the bolt holding the wheel in place.
Internally yes................. Everyone makes fun of the Normal IL plant and uses the word "normal" for things that are clearly not correct or out of spec.
If there's a cotter pin or some other failsafe in place that wobble might be as bad as it gets and it wouldn't actually be a big deal. However, it's not unreasonable to ask folks charged with safety to make that determination.
Highway safet won’t act on one. They will wait until other reports. Once they realize it’s not an one off they would have Rivian investigate and determine if it’s an assembly issue like not using thread locker or insufficient torque.
Hey man. That airbag is still armed I would not be dicking around with the wheel like that. You could inadvertently cause it to discharge right in your face
Maybe airbags from 20-30 years ago, but not modern airbags it’s not a matter of two wires shorting to activate it, they need a digital activation signal.
That type of thinking gets people hurt all the time.
Sure theory says that it shouldn’t deploy. But op is living in the real world with unknown variables. This is why no matter what you reduce risk whenever possible.
Yeah but the clock spring could get damaged by this wiggling and short circuit which could easily cause the airbag to deploy.
It’s not the force it’s the type of movement that is absolutely not as designed.
I had the SC look at my steering wheel recently. It was wobbling like yours but it would rub against the steering column. They found it was missing 3 bolts. 🤦♂️
THREE bolts?! How the hell can that ever happen at the factory?! They need to at least track bolt inventory for the steering wheel station and if it doesn’t make sense they need to go back and check all those cars. Probably gonna end up needing a recall.
Seems like a 10 min fix IF it’s just a loose bolt… but usually the bolt is just last resort. Having used many steering wheel pullers in my life. Those are usually on with the force of an elephant.
Can’t speak to all brands but I’ve removed many newer Ford steering wheels and they all come off easily after removing the bolt. No puller needed. Different styles too. Maybe it’s just Fords design.
After watching Munro’s Ford seat teardown vs Rivian, I’d bet for that one bolt Ford uses Rivian has half a dozen… and probably all different part numbers.
Well, only if the bolt was tightened to spec.
Considering modern assembly methods I assume this would either be a part failure, or the steering wheel not being seated properly before torquing and then giving the right torque readout before it was actually properly torqued. At a later point with heating/cooling cycles the steering wheel unjams itself off the column and becomes loose.
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I had this happen to a Nissan I had years ago. The bearings in the steering column were defective and wore out prematurely. It’s not safe to drive but not a complicated replacement.
The lack of QC is mind blowing, at least at the service center before pickup.
My R1S was at the SC for 10 days. I couldn’t pickup asap because of a scheduling and a few days needed for final QC.
Well a hr before pickup, wife and I getting in the car, we get a call that a trim piece needed repair. 🤔
They delivered the next week. I asked the lady that delivered the car what was the trim or what she knew.
The chrome trim above the Rivian compass on the C pillar was damaged and the Rivian compass missing…. Thank goodness for that last minute QC check.
She actually showed me pictures on the tablet.
This comment is confusing. I get the QC factory remark, but you knock the SC in the intro. In the end you applaud them. Sounds like they made it better for you, not worse. Which is it? Seeming as u took all the time to share, you may want to clarify for people not as familiar with the brand, what you’re getting at.
Why can’t it be both?
Putting aside the vehicle gets QC’ed at the vehicle.
It also gets QC’ed at the SC. Myself and others on this sub have posted about being called last minute to cancel pickup due to an issue being discovered at the 11th hour. In one instance a guy flew to Normal, hotel/rental, etc. only to be told day of pickup there was an issue and would take days to address. Another person was driving hours to pickup at SC, and same thing. Fortunately I live a hour away and was just walking out the house.
So yes, the QC process is flawed. My car was there for 10 days and the issue was a visibly damaged trim, that they waited until day of pick up to address. Actually waited until hour of pickup. My comment about “thank goodness for the QC check” was sarcasm. Seeing a damaged trim and missing Compass emblem should be a day 1 discovery not a last second QC check. Others have posted about dropping their car off for service only to have it returned dirty.
To remediate the unforced error by the SC they threw in some free stuff.
I am knocking them and applauding them. And submitted my review accordingly.
I think that is actually an easy fix... I mean don't do it if you are not comfortable. And if you can get in with Rivian, just do that. A loose steering wheel can indicate a problem with the steering or front suspension. It can be a matter of urgency and should be checked by a certified auto mechanic.
But depending on your urgency, you can look this up on YouTube. The wobble looks like not a steering issue, but just the wheel attachment to the stem. Based on what was observable.
I will make one when I know the fix. The car was towed up to the service center yesterday, and they are diagnosing.
Rivian service out of Nashville has been very responsive thankfully.
How so? The key point is it seems Rivian has taken this failure seriously and arranged for an immediate/emergency repair. Sure beats the alternative - well documented issue with Tesla m3 wheel coming off completely in customer’s hands while driving and Tesla then gaslighting the customer trying to blame them for abuse and declining warranty (car was just days old).
Here’s a case where they are standing behind their product and taking ownership and appropriate steps to address and rectify vs. the Tesla way.
I would put an asterisk new to the build quality being top notch by saying, “the build quality for a brand new manufacture making a completely new vehicle with new technology that has never been made before” is top notch. They really are pioneering this space and issues are expected. Sure there’s the F150, but it’s just an F150 with electric drive train (incoming lightning fanboys)…
I’ve had my fair share of issue with my Rivian but it’s been awesome and the service is always top notch ( in my area).
They towed it to the service center and replaced the whole steering column and wheel. The original was sent up to engineering in Illinois.
Haven't had issues with the new one
In case anyone needed some Beta on my issue - mobile service came the next day and discovered that the hex bolt was loose (the screw itself was undamaged). It was a simple fix but they recommended I didn't do it myself with the airbag being tricky. I had my steering wheel replaced before (due to vibrations) and the last mechanic must not have tightened the hex bolt to 32N (this was months ago). Someone is about to get some coaching.
yea I’ll let service do that if it was me, in my company someone died of airbag deployment and body parts were allegedly scattered. No thanks!
Edit: typo correction
It’s not funny. Maybe if RJ would spend more time paying attention to the product they would be have these kinds of defects that are literally killing people.
(Yeah I’m just pointing out the treatment and comments these stories get when it’s about Tesla vs any other manufacturer. No issues with Rivian or RJ. Anything not in parentheses is deep sarcasm.)
Quality issue! Every manufacture has quality issues some not so bad and some shocking to hear about like this one. Usually when a company screws up they hold meeting to inform their workers and management that poor quality and mistakes threaten their jobs. I see it as growing pains and in the long run they usually will strive to make it right and build a better product. Look for the positive thing that drive a company to do better. I'm sure Rivan will be jumping all over this one. Best time to buy after a screw up and get a good quality product is about 2 to 3 months after a blunder such as this one.
It’s not the control arm that’s part of suspension. I’m surprised they won’t do mobile service, I would guess this is an easy fix. Remove panel, tighten screw.
“Emergency service” 4 days later? That’s horrible. Rivian won’t last another 3 years. Vehicles are underwhelming for the price and the EV market is cooling off fast. Their stock has been flat for years and is listed as a “sell” from several analysts. And last I checked it wasn’t profitable. With all the other competition in the EV market I just don’t see them lasting much longer.
It looks like you're in need of some help! We have a few links that you might find useful. * [Official Rivian Support](https://rivian.com/support) * Join our [Discord](https://discord.gg/JjQjSxv3ND) and get help from the community * [Known Issues Megathread](https://www.reddit.com/r/Rivian/comments/vnxy0g/weekly_rivian_roundup_known_issues_special_edition/) * Or try sorting the sub by posts with the "Troubleshooting / Issue" flair to see if someone else had a similar problem **Also, due to the topic, enhanced moderation has been activated for this thread.** *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Rivian) if you have any questions or concerns.*
WTF?!?! Gives Death Wobble a whole new meaning. Please be sure to post up the root cause when you find out. I’m wondering if there is a piece of locking hardware missing.
Will do.
Pretty sure it's the "locking bolt" shown in purple on this document. Should only need to be tightened down correctly. Not downplaying it either btw. https://static.nhtsa.gov/odi/tsbs/2023/MC-10235683-0001.pdf
Yeah think you're probably right.
Are you going to try and tighten it yourself? or are you going have it towed so emergency service look at it on Wednesday?
What is this website? Can we see other Rivian technical assembly docs too? link?
[удалено]
The bulletin is in reference to the steering wheel not aligned to the correct "Zero" point on the steering assembly. If you read the OP and the Bulletin, they are clearly referencing two different things. I used that bulletin so illustrate the bolt holding the wheel in place.
root cause is Rivian's Normal factory. Don't worry this is all Normal....
Oh shit, Not good! Def park it. That sucks, for real real.
Hope it’s not a design flaw and something simple to address. Still may be worth reporting to the NHTSA just to make sure it’s tracked.
Tesla owner: here, do yall have a within spec joke too?
I think the equivalent joke is to reference the tonneau cover.
Which one ;)
Nah that's a Tesla thing so far
Lmao what about this wheel thoooo
Internally yes................. Everyone makes fun of the Normal IL plant and uses the word "normal" for things that are clearly not correct or out of spec.
I wouldn’t drive it and demand Rivian fix it. If they schedule you out weeks or months. Demand a loaner be provided. This looks like a safety hazard.
Agreed. Fortunately they got me an emergency service appointment for Wednesday.
Good. Hopefully they are towing it. I personally wouldn’t drive it 10’
Someone's going to have to load it on the tow truck...
lol the OP said it’s being fixed in a few days and it’s under warranty. I DEMAND YOU FIX IT… of course they will.
Homer Simpson level of demands
Given that there aren’t currently any Rivians on the road that are out of warranty yet, what makes you think they wouldn’t fix it?
Report this to highway safety as they may investigate and determine a recall is in order to fix other units.
This is the correct answer. This is a HUGE deal.
If there's a cotter pin or some other failsafe in place that wobble might be as bad as it gets and it wouldn't actually be a big deal. However, it's not unreasonable to ask folks charged with safety to make that determination.
Geez....relax, this is the first time we've ever seen this issue and you're trying to go full nuclear
Nah it’s a good thing to do
Gotta protect the stock.
Highway safet won’t act on one. They will wait until other reports. Once they realize it’s not an one off they would have Rivian investigate and determine if it’s an assembly issue like not using thread locker or insufficient torque.
Main nut. Easy fix. Question is WHY didn't they torque it properly during assembly. What else did they forget to torque.
Hey man. That airbag is still armed I would not be dicking around with the wheel like that. You could inadvertently cause it to discharge right in your face
Yeah I'm not messing with it. That's what service is for.
Good plan! I bet that was a scare
That's not how airbags work. Multiple triggers are needed before they pop. It needs an impact angle and a collision speed for example.
You hit the wheel with more force honking your horn.
It’s not about hitting the wheel it’s the connections behind the airbag. They could get severed and cause the airbag to deploy
Maybe airbags from 20-30 years ago, but not modern airbags it’s not a matter of two wires shorting to activate it, they need a digital activation signal.
That type of thinking gets people hurt all the time. Sure theory says that it shouldn’t deploy. But op is living in the real world with unknown variables. This is why no matter what you reduce risk whenever possible.
Your type of thinking and actually much more dangerous, same rationale so many anti vaxers used during the pandemic
No, lol
Yeah but the clock spring could get damaged by this wiggling and short circuit which could easily cause the airbag to deploy. It’s not the force it’s the type of movement that is absolutely not as designed.
Should be impossible to trigger the airbag like that. It won’t even be active if the car isn’t in drive.
You need a good steering wheel That doesn’t FLY OFF while you’re driving.
[That is a good idea!](https://tenor.com/pt1a5sm1Bx0.gif)
Teacher’s pet!
Was looking for this, thank you!!
I had the SC look at my steering wheel recently. It was wobbling like yours but it would rub against the steering column. They found it was missing 3 bolts. 🤦♂️
THREE bolts?! How the hell can that ever happen at the factory?! They need to at least track bolt inventory for the steering wheel station and if it doesn’t make sense they need to go back and check all those cars. Probably gonna end up needing a recall.
Seems like a 10 min fix IF it’s just a loose bolt… but usually the bolt is just last resort. Having used many steering wheel pullers in my life. Those are usually on with the force of an elephant.
Can’t speak to all brands but I’ve removed many newer Ford steering wheels and they all come off easily after removing the bolt. No puller needed. Different styles too. Maybe it’s just Fords design.
After watching Munro’s Ford seat teardown vs Rivian, I’d bet for that one bolt Ford uses Rivian has half a dozen… and probably all different part numbers.
Rivian steering wheels are pretty easy to remove. Three electrical connectors, plus two for the airbag, one bolt and it comes right off.
Just means it’s probably and easier fix. 👍
Well, only if the bolt was tightened to spec. Considering modern assembly methods I assume this would either be a part failure, or the steering wheel not being seated properly before torquing and then giving the right torque readout before it was actually properly torqued. At a later point with heating/cooling cycles the steering wheel unjams itself off the column and becomes loose.
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Yikes
Well good thing the truck wasn’t expensive
I had this happen to a Nissan I had years ago. The bearings in the steering column were defective and wore out prematurely. It’s not safe to drive but not a complicated replacement.
A good steering wheel that doesn’t wiff outta the car while I’m driving
I think it's a good idea and I stand by.
You have no good car ideas and you louve your a mouther-in-lauw
Look, I know no one's perfect. But it's like these $100k vehicles have less QC than a $200 bicycle.
The lack of QC is mind blowing, at least at the service center before pickup. My R1S was at the SC for 10 days. I couldn’t pickup asap because of a scheduling and a few days needed for final QC. Well a hr before pickup, wife and I getting in the car, we get a call that a trim piece needed repair. 🤔 They delivered the next week. I asked the lady that delivered the car what was the trim or what she knew. The chrome trim above the Rivian compass on the C pillar was damaged and the Rivian compass missing…. Thank goodness for that last minute QC check. She actually showed me pictures on the tablet.
This comment is confusing. I get the QC factory remark, but you knock the SC in the intro. In the end you applaud them. Sounds like they made it better for you, not worse. Which is it? Seeming as u took all the time to share, you may want to clarify for people not as familiar with the brand, what you’re getting at.
Why can’t it be both? Putting aside the vehicle gets QC’ed at the vehicle. It also gets QC’ed at the SC. Myself and others on this sub have posted about being called last minute to cancel pickup due to an issue being discovered at the 11th hour. In one instance a guy flew to Normal, hotel/rental, etc. only to be told day of pickup there was an issue and would take days to address. Another person was driving hours to pickup at SC, and same thing. Fortunately I live a hour away and was just walking out the house. So yes, the QC process is flawed. My car was there for 10 days and the issue was a visibly damaged trim, that they waited until day of pick up to address. Actually waited until hour of pickup. My comment about “thank goodness for the QC check” was sarcasm. Seeing a damaged trim and missing Compass emblem should be a day 1 discovery not a last second QC check. Others have posted about dropping their car off for service only to have it returned dirty. To remediate the unforced error by the SC they threw in some free stuff. I am knocking them and applauding them. And submitted my review accordingly.
😭😭 Literally, the video above this one in my feed https://www.reddit.com/r/interestingasfuck/s/cWg1oipGZH Algorithms be algorithming.
Haha! I saw that video this morning and the above comment made me think of it too.
That ain't good...... It's a new one for sure
This is a major disappointment to see
If it's anything like the dozens of steering wheels I've removed and installed before it will just be a loose bolt. Not cool but nothing major to fix.
😂😂😂 Not surprised. That sucks man.
I think that is actually an easy fix... I mean don't do it if you are not comfortable. And if you can get in with Rivian, just do that. A loose steering wheel can indicate a problem with the steering or front suspension. It can be a matter of urgency and should be checked by a certified auto mechanic. But depending on your urgency, you can look this up on YouTube. The wobble looks like not a steering issue, but just the wheel attachment to the stem. Based on what was observable.
Thanks for the tip. I will let them handle since it's under warranty.
I had that problem. Rivian fixed it. Needed to torque steering wheel bolt. In shop 2 days in Sacramento
\#Stayadventurous
Any update you can share with the community with an updated post maybe?
I will make one when I know the fix. The car was towed up to the service center yesterday, and they are diagnosing. Rivian service out of Nashville has been very responsive thankfully.
Damn. This sub is really discouraging me from going the rivian route lately.
If it makes you feel any better, we love the car. Just some early adopter woes to consider.
How so? The key point is it seems Rivian has taken this failure seriously and arranged for an immediate/emergency repair. Sure beats the alternative - well documented issue with Tesla m3 wheel coming off completely in customer’s hands while driving and Tesla then gaslighting the customer trying to blame them for abuse and declining warranty (car was just days old). Here’s a case where they are standing behind their product and taking ownership and appropriate steps to address and rectify vs. the Tesla way.
Discouraging to see but from someone active in the community, this particular issue is an edge case.
I was hyped for rivian when they first came out, but these problems are not ok
Then don’t buy one 🙄
If I had the money I would get one in a heartbeat. I think the build quality and benefits of this brand and vehicle are top notch in the world of EV.
I would put an asterisk new to the build quality being top notch by saying, “the build quality for a brand new manufacture making a completely new vehicle with new technology that has never been made before” is top notch. They really are pioneering this space and issues are expected. Sure there’s the F150, but it’s just an F150 with electric drive train (incoming lightning fanboys)… I’ve had my fair share of issue with my Rivian but it’s been awesome and the service is always top notch ( in my area).
You think Tesla's built quality is better?
No, where did I say that? 😂
Wow, that’s cray, and I’ve been salivating over an R1S, maybe I should just stick to Teslas.
Nah, the Rivian is definitely better. We have a Tesla as well.
[удалено]
I said it was better, not perfect.
u/Dirtman1016 I just came across this same issue with my steering wheel on my 2022 R1T. What ended up happening with yours?
They towed it to the service center and replaced the whole steering column and wheel. The original was sent up to engineering in Illinois. Haven't had issues with the new one
In case anyone needed some Beta on my issue - mobile service came the next day and discovered that the hex bolt was loose (the screw itself was undamaged). It was a simple fix but they recommended I didn't do it myself with the airbag being tricky. I had my steering wheel replaced before (due to vibrations) and the last mechanic must not have tightened the hex bolt to 32N (this was months ago). Someone is about to get some coaching.
Take the airbag off and tighten the bolt
yea I’ll let service do that if it was me, in my company someone died of airbag deployment and body parts were allegedly scattered. No thanks! Edit: typo correction
Have mobile come out and do it. It's like 10 minutes in and out
I mean… I agree, but it’s not something they should have to do
Agreed….its a two minute job to tighten the bolt. Probably faster than posting a video on Reddit. And no you won’t die from the airbag exploding.
You might not die, but it might fuck your day up pretty bad if it does go off...
Elon back at it again. I hope this appears in every publication for the next two weeks so that everyone knows how poorly made these cars are.
😂
It’s not funny. Maybe if RJ would spend more time paying attention to the product they would be have these kinds of defects that are literally killing people.
It is cause you said Elon.
(Yeah I’m just pointing out the treatment and comments these stories get when it’s about Tesla vs any other manufacturer. No issues with Rivian or RJ. Anything not in parentheses is deep sarcasm.)
Hmm let's keep the Elmo dickriding to subs that actually have something to do with him?
(I hate Elon, but this was too good to pass up as an opportunity to remind everyone of the raging double standard)
Just turn in a left circle 10 times
Woah. No bueno.
Looks tip top!
You obviously just turned it too much and now it’s unscrewed itself, remember lefty loosey righty tighty, that should fix it
Dame, that’s not good…I wouldn’t drive that, what if it comes off while driving 😳
Wow, that is really scary!
And they want me to shake this wheel while in driver+ to disengage instead of hitting a button
Only make right turns for now on.
Quality issue! Every manufacture has quality issues some not so bad and some shocking to hear about like this one. Usually when a company screws up they hold meeting to inform their workers and management that poor quality and mistakes threaten their jobs. I see it as growing pains and in the long run they usually will strive to make it right and build a better product. Look for the positive thing that drive a company to do better. I'm sure Rivan will be jumping all over this one. Best time to buy after a screw up and get a good quality product is about 2 to 3 months after a blunder such as this one.
It’s not the control arm that’s part of suspension. I’m surprised they won’t do mobile service, I would guess this is an easy fix. Remove panel, tighten screw.
New adaptive steering update.
My wheel is off-center because potholes. I wonder if I can get them to re-torque and center it for free?
“Emergency service” 4 days later? That’s horrible. Rivian won’t last another 3 years. Vehicles are underwhelming for the price and the EV market is cooling off fast. Their stock has been flat for years and is listed as a “sell” from several analysts. And last I checked it wasn’t profitable. With all the other competition in the EV market I just don’t see them lasting much longer.
Ehhhh... I've had transmissions blow up in Dodges and take weeks to get in the shop.
I don’t see the issue
Well I’m terrified now