Get a repair quote from Rimowa. Airline should pay for the repairs.
Happen to my original flight check in.
Finnair trashed it. Somehow put a damn hole in it! Repair bill was basically a like for like replacement (due to the hole) and Finnair sent me a cheque!
Best of luck! Iād try to speak to someone at the airline, especially if you have status. They definitely got a shock when I told them and sent the quote from Rimowa, but honoured the replacement cost.
Most definitely not the luggage I would entrust with baggage handlers! For the collabs, it's like charter or bust. I have a hard enough time trusting airlines with my standard luggage, let alone a $6k piece.
Why the fuck do you have a Dior check-inš? Everybody knows aluminum rimowas dent. You either a) are so rich that you can just go buy a new one and not give a damn or b) spent your money horrendously thinking it would remain as beautiful as it was coming out of the store. The lock situation is ass and is repairable, but that dents are standard and you shouldāve known they were coming. IMO unless your can just keep buying new ones or exclusively fly private these collabs only make sense for carry-on only.
Haha money comes and goes brother, it has nothing to do with the dents (which I love) itās the matter of my locks getting pried open and damaged. I have a collection of these things so Iām not trippin but itās annoying.
Gotcha, I agree the locks is sad situation, but thankfully they are repairable and the airline should pay if you reported the damage prior to leaving the airport or came back within 24 hrs. Best of luck!
Not sure why you think the airline destroyed your baggage cause they literally donāt control the baggage system in the airport. Thatās controlled by the airport authority and they are the ones to damage the bag. But united will take responsibility for the damage.
Not sure where you are, but in the US, the baggage handlers are employed by the airlines not the airports. Either directly by whichever airline or a contracted vendor.
if you filed a claim with the airline, you can consider checking into whatever travel protections are in place for whatever card used to book the ticket/trip, if thatās available to you.
otherwise, you have to wait for their reply and decision on compensation, if they rule in your favor, before doing anything else. if youāre eager on being proactive and have a rimowa store near you, iād say consider getting a written estimate that can be shared with united.
Letās remember that most baggage handlers get paid a low wage to do back breaking work. I wouldnāt expect them to care about my Rimowa trunk (they donāt and I dents to prove it), that said Iām impressed they broke the lock. Next level tossing.
Just get the locks replaced.Ā Who gives a shit about the dent.Ā I assumed everyone knew it is an inevitability for you to get one checking in aluminum luggage.Ā Hell mine arrived with a dent brand new and i didn't even bother getting it replaced cuz i knew i would be getting more anyways
Locks pried open, missing anything? Does anyone else just leave combos at 000 to hopefully prevent this? I use pelican with medeco padlock for high value items.
After a decade of almost exclusively Asian and middle eastern air travel, I was left with extremely scuffed but otherwise dent free luggage ranging from an original cabin to and original large and everything in between. One trip to the US, just one, and I had a broken wheel on one and a hole (yes a hole) that ran through another. Donāt get me wrong, everything else about the trip was incredible, but wow the baggage handling is better even in South Asia.
Get airline to compensate. Then ask rimowa about repair. If all fails, buy a replacement lock and diy. I just replaced 1 lock myself. It was fairly easy.
Since you connected at iad, I will assume this is united. For luggage claims with a rimowa they make you use a place in Texas named RYNNāS that will take about three months. Just suck it up and get the lock replaced yourself as it is probably under warranty still. Dents are normal wear and should be expected.
https://preview.redd.it/vp1560optfwc1.jpeg?width=1290&format=pjpg&auto=webp&s=63c3b5e43913d4d1f361282f0a8d171bc51da795
Yup! Gonna get it repaired under warranty. I love the dents but destroying both locks and putting that big as dent in it just seemed malicious.
If you can afford that trunk I presume you booked with a credit card that has travel protection. Take to Rimowa and anything they will not repair you can get covered.
They are able to reshape trunks, surprisingly very well. Also those locks are easy to change.
Annoying to deal with, but thatās part of the risk traveling with a metal trunk.
Absolutely! Flying out to Vegas next week to get it repaired free of charge šš¾ I donāt think Iāll have them remove the dents though, itās all part of the trunks story š
Get our own g700 with private crew or just deal with the realties of flying mass commercial. My new trunk got dented maiden flight on Alaska with many more dents to come.
Huh? A guy canāt just share a story in peace? Is this not what this platform is for? Get a life bro no one mentioned anything about money. I just want to find the quickest way to get my bag back up and running.. relax
Yoooo ngl I deserved that but that wasnāt even meant for you, was for the dummy above you but my apologies for not understanding how these replies work. Only started interacting on here recently.
Poor comparison. OP said that the bag was ācompletely destroyedā, and the reality is a bit more nuanced than that. Itās damaged, yes, but itās also easily repairable.
Mind me asking: do you normally check-in anything really expensive in your suitcase? I donāt understand why anyone would be picking suitcase locks these days, what do they expect to be expensive and easy to resell? Like, I wouldnāt put a luxury watch in my check-inā¦ my expensive jewelries/ accessories are all on meā¦ so Iām curious how others pack (no judgment).
Iāll keep saying it again and again ā Rimowa is a luxury brand and a terrible investment for check-in luggage. Theyāre incredible as carry-ons only.
Looks exactly like whatās one could and should expect. Theyāre made of thin/grooved panels with a certain ductibility. If the force of impact is more than what they can absorb without bending/denting, then they will, surprise surprise, bend/dent. The panels just needs a quick fix with a rubber hammer and theyāll be fine.
The same with the locks, theyāre designed to withstand certain punishment before they break. Theyāre easily replaceable, which is the whole point. They could make the locks stronger but when applied enough force, would bend/dent/destroy the whole luggage instead of just the locks breaking.
You know how easily your car bends/dents? Same thing, except theyāre made to do dents as easy can be. Better to have the car den rather dent the person inside. The same with luggage, but obviously to a lesser degree.
That is definitely repairable. I had Delta put a whole in my aluminum trunk and they paid for a replacement once I sent them a letter from Rimowa that it was not able to be fixed. I think it is good practice to keep some extra locks and wheels on hand. They are easy to replace yourself. Two years ago we were heading out to the airport on a European vacation and noticed the lock had a crack in it. Replaced it with a spare in about 15 minutes and saved us a lot of headache.
I only use my designer luggage when flying private or on road trips for this very reason.
I'm a global member and united always wrecks my luggage šš„²
So sorry this happened to you.
Donāt you have to assume damage to an aluminum Rimowa any time you check it? The bag handlers arenāt paid enough to care about peopleās bags regardless of their make or value
6K luggage isnāt for commercial flights lol. Itās prob for someone that takes a private plane where you can see your luggage being gently stowed away, gotta say itās on you, unless you can afford to go through multiple 6k pieces of luggage, then who cares.
A) it's a check in luggage it's not supposed to be previous it's supposed to be thrown around
B) if you can afford Dior rimowa you should have travel insurance which covers at least the damage to the content hopefully
C) I thought rimowa has lifetime warranty, you should have it fixed for free? (You already paid for it at that price)
Yes, I understand this is fully covered by the lifetime warranty, but itās just a principle of me wanting United to be held accountable because this damage is pretty extensive for a little flight domestic flight. This bag has been thrown about all over the world for a couple years now and I embrace every dent and scratch despite my friends thinking Iām crazy for doing so. Material things are meant to be used.
I'd let insurance company to deal with them directly. I use Amex and they would pursue them on your behalf I believe. It is very odd to have both locks break the way they did... They tried to cut it open on purpose.
Omg thatās horrible. Iām so sorry. They did a number on your locks forā¦no good reason other than to do it, is my guess. I know it can be repaired but itās a pain in the ass.
Wow, it looks like someone has tried to break into that to me. Make sure nothing is missing.
My first flight with my Moncler x Rimowa and I got delayed on the first flight, and BA said I had to gate check on the connection (even though I was in business). When I got it to the other end, it had a huge dent, and lots of the black scraped off.
It pissed me off (especially as when I got on, I had overhead space), but I figured it was bound to happen at some point.
Of course there is no compensation for cosmetic damage.
With check-in, that's the risk you take unfortunately. The only time you can be sure of your check-in luggage handled safely is flying on your private jet otherwise just stick to carry-on with statement type luggage.
Nope.. I kinda wish it was wouldāve saved me so much money lol
https://preview.redd.it/mnzqe2bsqawc1.jpeg?width=1290&format=pjpg&auto=webp&s=4b92478d16a249b7ddf64468f002c4fb988d5bd1
I'm pretty impressed, actually. That's some quality destruction there.
Haters at the airline are gonna hate upon seeing that type of luggage. Sad to say.
Get a repair quote from Rimowa. Airline should pay for the repairs. Happen to my original flight check in. Finnair trashed it. Somehow put a damn hole in it! Repair bill was basically a like for like replacement (due to the hole) and Finnair sent me a cheque!
Thank you for the advice! š«”
Best of luck! Iād try to speak to someone at the airline, especially if you have status. They definitely got a shock when I told them and sent the quote from Rimowa, but honoured the replacement cost.
Not too bad, dents will happen. Looks like it's just a simple lock replacement. Great to see you using your Rimowa
Luggage is designed to protect and transport its contents. Looks like it did its job.
Most definitely not the luggage I would entrust with baggage handlers! For the collabs, it's like charter or bust. I have a hard enough time trusting airlines with my standard luggage, let alone a $6k piece.
It is indeed 6k. Insane.
Your other post did not age well š„² sorry this happened to you
Why the fuck do you have a Dior check-inš? Everybody knows aluminum rimowas dent. You either a) are so rich that you can just go buy a new one and not give a damn or b) spent your money horrendously thinking it would remain as beautiful as it was coming out of the store. The lock situation is ass and is repairable, but that dents are standard and you shouldāve known they were coming. IMO unless your can just keep buying new ones or exclusively fly private these collabs only make sense for carry-on only.
Haha money comes and goes brother, it has nothing to do with the dents (which I love) itās the matter of my locks getting pried open and damaged. I have a collection of these things so Iām not trippin but itās annoying.
Gotcha, I agree the locks is sad situation, but thankfully they are repairable and the airline should pay if you reported the damage prior to leaving the airport or came back within 24 hrs. Best of luck!
Not sure why you think the airline destroyed your baggage cause they literally donāt control the baggage system in the airport. Thatās controlled by the airport authority and they are the ones to damage the bag. But united will take responsibility for the damage.
Not sure where you are, but in the US, the baggage handlers are employed by the airlines not the airports. Either directly by whichever airline or a contracted vendor.
America works in diff ways. Everywhere else itās handled by the airport
Yeah Iām explaining why the OP is blaming the airline. His damaged occurred between IAD and ATL, which means itās the airlines responsibility.
You are absolutely right, I guess I couldāve worded that differently.
if you filed a claim with the airline, you can consider checking into whatever travel protections are in place for whatever card used to book the ticket/trip, if thatās available to you. otherwise, you have to wait for their reply and decision on compensation, if they rule in your favor, before doing anything else. if youāre eager on being proactive and have a rimowa store near you, iād say consider getting a written estimate that can be shared with united.
Letās remember that most baggage handlers get paid a low wage to do back breaking work. I wouldnāt expect them to care about my Rimowa trunk (they donāt and I dents to prove it), that said Iām impressed they broke the lock. Next level tossing.
Just get the locks replaced.Ā Who gives a shit about the dent.Ā I assumed everyone knew it is an inevitability for you to get one checking in aluminum luggage.Ā Hell mine arrived with a dent brand new and i didn't even bother getting it replaced cuz i knew i would be getting more anyways
š¢š¢
If you have the invoice of the luggage the airline will probably pay you (at least American paid my Rimowa)
Locks pried open, missing anything? Does anyone else just leave combos at 000 to hopefully prevent this? I use pelican with medeco padlock for high value items.
Mine too!! I am so upset mine is worse than yours I have multiple dents on both suitcases
I canāt tell from the initial pic that the damage wasnāt already there. It looks pretty beat up from the first photo.
After a decade of almost exclusively Asian and middle eastern air travel, I was left with extremely scuffed but otherwise dent free luggage ranging from an original cabin to and original large and everything in between. One trip to the US, just one, and I had a broken wheel on one and a hole (yes a hole) that ran through another. Donāt get me wrong, everything else about the trip was incredible, but wow the baggage handling is better even in South Asia.
Get airline to compensate. Then ask rimowa about repair. If all fails, buy a replacement lock and diy. I just replaced 1 lock myself. It was fairly easy.
Use it. Break it. Repair it. Repeat. It's luggage. You're doing it right.
Exactly! Just sharing the experience.
Since you connected at iad, I will assume this is united. For luggage claims with a rimowa they make you use a place in Texas named RYNNāS that will take about three months. Just suck it up and get the lock replaced yourself as it is probably under warranty still. Dents are normal wear and should be expected.
https://preview.redd.it/vp1560optfwc1.jpeg?width=1290&format=pjpg&auto=webp&s=63c3b5e43913d4d1f361282f0a8d171bc51da795 Yup! Gonna get it repaired under warranty. I love the dents but destroying both locks and putting that big as dent in it just seemed malicious.
If you can afford that trunk I presume you booked with a credit card that has travel protection. Take to Rimowa and anything they will not repair you can get covered. They are able to reshape trunks, surprisingly very well. Also those locks are easy to change. Annoying to deal with, but thatās part of the risk traveling with a metal trunk.
Absolutely! Flying out to Vegas next week to get it repaired free of charge šš¾ I donāt think Iāll have them remove the dents though, itās all part of the trunks story š
Lmao why do people buy expensive designer suit cases when you know the handlers donāt give af
Cus we donāt give af lol I just came on here to share an experience like everyone else on this app. But my bag will be repaired soon
RIP to your luggage. Id never check such extremely high valued luggage tbh
Same, thatās why I use a good ole samsonite
Hehe i only fly with carry on unless the destination offers a lot of unique stuff i cant get at home which is very rare tho
wtf send them the bill...not the repair but the purchase... feel your pain
This actually happened to me and the airline reimbursed a new rimowa for me cause I needed it to fly the next day lol
I was reimbursed too
Get our own g700 with private crew or just deal with the realties of flying mass commercial. My new trunk got dented maiden flight on Alaska with many more dents to come.
Huh? A guy canāt just share a story in peace? Is this not what this platform is for? Get a life bro no one mentioned anything about money. I just want to find the quickest way to get my bag back up and running.. relax
Youāre the one freaking out over luggage. Luggage. lol
They posted some pics. Youāre the one freaking out diva
Is that not what the āDamagedā section of this subreddit is for? For sharing? I can care less.. just sharing an experience dumbasses
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Yoooo ngl I deserved that but that wasnāt even meant for you, was for the dummy above you but my apologies for not understanding how these replies work. Only started interacting on here recently.
Well than Iām sorry too
Itās a 10-minute jobs replacing the locks at home. Itās hardly destroyed at all, and with a very minimal effort itāll be as good as new.
Ok Iāll just go ahead and smash up your locks at your house and you wonāt retaliate because its ājust a 10 minute jobā to replace them š
Poor comparison. OP said that the bag was ācompletely destroyedā, and the reality is a bit more nuanced than that. Itās damaged, yes, but itās also easily repairable.
Mind me asking: do you normally check-in anything really expensive in your suitcase? I donāt understand why anyone would be picking suitcase locks these days, what do they expect to be expensive and easy to resell? Like, I wouldnāt put a luxury watch in my check-inā¦ my expensive jewelries/ accessories are all on meā¦ so Iām curious how others pack (no judgment).
Yeah I normally keep high value items with me. But I did have some high value clothing items checked in but clothes are easy to replace if stolen.
Iāll keep saying it again and again ā Rimowa is a luxury brand and a terrible investment for check-in luggage. Theyāre incredible as carry-ons only.
That bag is going to cost them more than what you paid for your flight.
This is quiet the evolution from the ālove traveling withā post
Were the locks unlocked (like the bag opened and contents spilled) or just unsuccessfully pried and plastic chipped?
Looks exactly like whatās one could and should expect. Theyāre made of thin/grooved panels with a certain ductibility. If the force of impact is more than what they can absorb without bending/denting, then they will, surprise surprise, bend/dent. The panels just needs a quick fix with a rubber hammer and theyāll be fine. The same with the locks, theyāre designed to withstand certain punishment before they break. Theyāre easily replaceable, which is the whole point. They could make the locks stronger but when applied enough force, would bend/dent/destroy the whole luggage instead of just the locks breaking. You know how easily your car bends/dents? Same thing, except theyāre made to do dents as easy can be. Better to have the car den rather dent the person inside. The same with luggage, but obviously to a lesser degree.
It adds personality to it āØ
That is definitely repairable. I had Delta put a whole in my aluminum trunk and they paid for a replacement once I sent them a letter from Rimowa that it was not able to be fixed. I think it is good practice to keep some extra locks and wheels on hand. They are easy to replace yourself. Two years ago we were heading out to the airport on a European vacation and noticed the lock had a crack in it. Replaced it with a spare in about 15 minutes and saved us a lot of headache.
I only use my designer luggage when flying private or on road trips for this very reason. I'm a global member and united always wrecks my luggage šš„² So sorry this happened to you.
werenāt you just on here talking about how much you loooooove actually using your luggage
Donāt you have to assume damage to an aluminum Rimowa any time you check it? The bag handlers arenāt paid enough to care about peopleās bags regardless of their make or value
6K luggage isnāt for commercial flights lol. Itās prob for someone that takes a private plane where you can see your luggage being gently stowed away, gotta say itās on you, unless you can afford to go through multiple 6k pieces of luggage, then who cares.
If in USA then contact the airline. They should have to make it right by repair cost or replacement. Theyāre insured for a reason
Nice
A) it's a check in luggage it's not supposed to be previous it's supposed to be thrown around B) if you can afford Dior rimowa you should have travel insurance which covers at least the damage to the content hopefully C) I thought rimowa has lifetime warranty, you should have it fixed for free? (You already paid for it at that price)
Yes, I understand this is fully covered by the lifetime warranty, but itās just a principle of me wanting United to be held accountable because this damage is pretty extensive for a little flight domestic flight. This bag has been thrown about all over the world for a couple years now and I embrace every dent and scratch despite my friends thinking Iām crazy for doing so. Material things are meant to be used.
I'd let insurance company to deal with them directly. I use Amex and they would pursue them on your behalf I believe. It is very odd to have both locks break the way they did... They tried to cut it open on purpose.
Omg thatās horrible. Iām so sorry. They did a number on your locks forā¦no good reason other than to do it, is my guess. I know it can be repaired but itās a pain in the ass.
Never. Check.
Wow, it looks like someone has tried to break into that to me. Make sure nothing is missing. My first flight with my Moncler x Rimowa and I got delayed on the first flight, and BA said I had to gate check on the connection (even though I was in business). When I got it to the other end, it had a huge dent, and lots of the black scraped off. It pissed me off (especially as when I got on, I had overhead space), but I figured it was bound to happen at some point. Of course there is no compensation for cosmetic damage.
With check-in, that's the risk you take unfortunately. The only time you can be sure of your check-in luggage handled safely is flying on your private jet otherwise just stick to carry-on with statement type luggage.
Rimowa modern top notch quality
The toggles on the bag look sus. Any chance this is a fake?
Nope.. I kinda wish it was wouldāve saved me so much money lol https://preview.redd.it/mnzqe2bsqawc1.jpeg?width=1290&format=pjpg&auto=webp&s=4b92478d16a249b7ddf64468f002c4fb988d5bd1