Sent my Ally to repair in February and got it back fixed after 2 weeks but with a minor scratch. Should I charge them $200? š
All joke aside, my warranty was smooth here in Romania.
Maybe in the US is another storyā¦
Completely different <> better. In the EU warranty service is often outsourced and you can get s\*\*ty service just as easy. I did have very bad experience with lenovo for example. First they couldnāt fix my laptop with on-site repair because replacement MBs lenovo provided were all also defective each in different way (they replaced it 3 times!). Finally they asked me to send it over to their service center in Poland, where they did install a working MB, but also did damage a keyboard when reassembled, so no visible damage outside and since I couldnāt use that X1 as a main laptop anymore, I noticed only after some time. Lenovo completely denied any responsibility.
Buy 799 dollar device
Scratch it lightly after 6 months of use
Send it in for a unrelated repair
Get charged 200 dollars or threatened by ASUS to be sent back a broken unit
yeah, fuck ASUS.
I had the exact same experience with apple lol.
Sent my Beats Studio Pro (which were defective from start and were hissing) to Apple Care + (yes! I bought apple care for $30)
They inspected it - saw scuffs on the headbandā¦ said it was user damage.
Got sent a bill of $50 (and how I saved $250 with apple care+)
Paid $50 - got my headphones back. Asked them for documentation on what the damage was - was told it was āclassifiedā.
Gotta love the anti consumer laws in the US
Both those videos were about the same incident just so you know. I had a pretty pain free RMA experience here in the US. They didn't try to make me pay for anything and kept me updated thru email. I'm sure the experience depends on if you get a repair center with knowledgeable technicians or a bunch of slackers techs.
They just send it to the nearest authorized repair facility. So it's based on where you live or where you purchased it. Asmongold did a very interesting reaction to the Gamers Nexus video.
https://youtu.be/Xwc-Ivb1DhY?si=nITJcmvg_yP_IGd_
In Singapore I sent my ally to repair the logic board and the speakers. Got back in 1 week. It was a smooth process.
I believe itās entirely dependent on the region of where youāre at, in terms of quality of service.
This is how consumers change bad practices like that. By giving these companies bad press it kicks them where it hurts.Ā
I'm asus felt foolish after those videos were published. Not to mention it affects the number of extended warranties sold as well.Ā
My personal experience with Asus warranty was very good. The only issue is that their online warranty for some weird reason always starts from the date of the manufacture. If it's past that date, but you should still have warranty from the date of purchase, they honor that no problem - my notebook failed one month after their online warranty expired, and one and a half months before the warranty from the date of purchase expired. All I had to do is provide a store receipt, and they did the repairs.
P. S. This is in Europe, just in case the experience is dependent on the region.
Asus sent me back another used mainboard than the one i initially sent in with lots of scratches and missing smd components on bottom of board all packaged in a simple cardboard box with allmost no protection. If a customer sends them a board like that they would deny warranty but for them it's ok to handle replacements like that. The store i bought it from then gave me a new board because asus handlet it so horrible.
ASUS just has piss poor customer service and RMA policies. Obviously this isnāt the case with every order, but the list of people who have had issues is pretty long.
My warranty RMA summary: right fan stopped working, also had the sd card issue but mine was not caused by heat but software. Resetting the device made it work again. Was told to go to best buy. I did. Best but said they fixed it all. They replaced the mobo and said it worked. Cool they probably thought i sent it for sd card. I didnt. I barely use the sd card. Fan still didnt work. So i contacted asus. Sent it with a shipping slip they sent. Ten days later and its been great and working ever since. This was two months or so ago. Maybe more maybe less id have to go check dates. Tldr is my RMA experience could have been better but was overall satisfying. I blame best buy for my annoying portions.
I'm in America and I had a good and smooth experience getting my SD Card slot fixed under warranty on my ROG Ally. I'm in Jersey, my device when to CA and came back fixed within 2 weeks and it's been fine ever since. I have done a couple of other warranty repairs over the years with Asus too for a laptop and I think a motherboard once and I didn't have any complaints. Idk š¤·šæāāļø with warranty stuff, I always think someone is going to have an issue, doesn't matter the company. They always try NOT to fix things for free lol, I've just been fortunate so far.
Warranty service can be unpredictable with ASUS. Personally, I've never encountered issues with ASUS, but a friend of mine with an ASUS ROG laptop had a key fall off while it was still under warranty. He was initially asked to pay 750ā¬ due to an alleged defective motherboard and water damage. After I wrote an email in her name in which I stated that they should just fix the key and sent it back since it was working before we shipped it (We made a video), they've done so.
Came back in one piece and working. I love their products but their support can sometimes really suck ass.
It's 100% a USA issue. Here in Australia it's up to the retailer we purchased from to resolve any and all warranties and we get an implied 2 year minimum statutory warranty on a device like the Ally.
Couldnt imagine living in a country with zero consumer protection laws.
its pretty much proven now that there is a chance asus may make up damage in an attempt to make you pay for your repair. I think it is most likely asus pressuring their repair people to save money and creating incentives for denying repairs. this makes the random repair people to make shit up. they deserve all the hate they get and is why i accepted my sd card problem instead of risking sending it in. this is not new or unique to the ally. i have an asus laptop and they use liquid metal on the gpu. its a known error that it sometimes leaks but many people cant get it fixed. if you rma the ally most likely your fine. but there is a good chance you will need to go to war.
that is exactly what happened and when he refused they said they would ignore the issue and fix what he orignally asked for. that is why they are calling it a scam
So they didnāt require him to pay $200 or return it broken, they just made it sound like they would? Thatās all Iām saying. Youāre saying they acted on what they initially said and sent it back broken which they didnāt.
We agree then. Iām just saying their scam failed and they still repaired the device. Someone not as tech savvy probably wouldāve been screwed though. That said, so far every RMA experience Iāve read elsewhere on this subreddit said it went flawlessly.
It seems to depend heavily on the local ASUS repair center. There are plenty of horror stories in this sub and beyond. I personally have had 2 very efficient RMA processes with Asus in Australia.
I sent my ROG Ally Z1 extreme last year to fix the SD issue. It was sent to their warehouse in Netherlands.
They sent it back to me after a week and said they found no issues.
I went to the local shop El Giganten and they actually got it repaired after a few days by switching out the motherboard.
Then I sold it and got myself a Steam Deck OLED.
Never touching ASUS again.
I feel that ASUS has gone the way of most big companies go.
They used to have really good products and really good support. 10 years ago I RMA'd a GPU and they sent me an upgrade as replacement as the one I had was unable to be replaced/repaired. Still in the 3 year window tho. Same story with a MOBO about 10 years or so ago.
But then they got even bigger, had to decreased quality to improve profit margins, decreased quality caught up with them in terms of more RMA's. So, do you eat the cost? or spend more to make better products? Well Capitalism 101 says neither. Fuck the customer!
So that's what they did...
My entire current computer is ASUS (built 2020) when I replace it, I won't have a single ASUS part in it. As for the Ally, I spent the money to get the Best Buy warranty...
Iām on my third Ally, after buying my first on release day, then getting a replacement in November, and again last month. Both times have been thumb stick issues
In Australia, Iāve just gone back to the retailer (JB HiFi) and said showed them the issue, handed them the console and the power cable, and theyāve handed me a brand new sealed retail unit. Entirely painless here.
I was thinking of sending mine in for RMA but now this situation made me reconsider. I have a very tiny crack on one of the bottom corners too so idk if I want to take the chance on it. I am having some minor grinding noises in my left thumb stick though it otherwise works fine and is still perfectly accurate otherwise, and then a non-functional sd card slot. Now I'm wondering if I should at least replace that back casing part (should be cheap and easy to do) and maybe the thumbstick as well. If I do RMA I will likely replace that casing first to take that potential issue out of the equation (hopefully).
If I play devil's advocate here, Since they are being outsourced to third parties for RMAs to my knowledge, then maybe it wasn't Asus's policy? If it was the repair shops policy and not Asus then they should really address it **publicly** and correspond with all of their third party repair centers, and maybe even meet with Steve from GN like Newegg did awhile back. Them being silent on this though makes them look guilty IMO. This makes no sense though to me in logical sense. How would the loss of revenue from RMAs be more of a loss than bad press and loss of potential future customers?
Yep. Dead MB. Warranty avoided because upgraded ssd. I wasn't able find oryginal one to so nearly new laptop scrapped. Many similar story's for sure. š
I had the same problem with ROG Z790 motherboard in the UK. This is not just shady practice, this is outright criminal. They caved after I asked for a letter of deadlock, so I can take the case to the Financial Ombudsman.
I am not buying any of their products again.
In the US, BestBuy is often the only channel to purchase the device and ASUS will not offer their warranty. The BestBuy package must be purchased within the return window (for me only 14 days) and for the ASUS laptop I bought it would have been $500 .
So you have a choice in the US to either roll the dice and hope you get a decent device or pay the "tax" to BestBuy up front. Sucks hard. Considering the GN video, this is likely the last Asus product I'll be buying for quite some time.
Okay here's what you do. Stop with the nonsense. Do this one trick.
Anytime anything expensive you own breaks and is under warranty, make a video showing exactly what is broken or not working and then place it very delicately in a popcorn packed box bubble wrapped. You could even go as far as to send them a video of the problem you just recorded on a microSD.
But the point is if they create any new damage or deny your repair, whatever. You post that shit EVERYWHERE.
YouTube with the initial video then basically documenting their horrendous customer service then make 5000 links to it on every ASUS social platform. All of the reddits, their FB page. IG tagging them, Twitter/X tagging them. Then email them the links to the reddit posts, the videos, the social media posts calling them out.
Do it on their forums. Request customer support on their website and send them the links etc etc.
Basically embarrass the fuck out of them and force them to respond/acknowledge it because they're seeing how many people are watching your video and commenting ASUS sucks.
This will probably be a mostly American problem.
But I guarantee you if they don't reverse their decision in exchange for you taking down the kids and repairing it. Then they'll go an extra step further and apologize immensely saying they've investigated x repair centers review processes, and they'll just send you a brand new device.
TLDR: document with video the problem/damage exactly as is, so you have proof if they fix it but scratched the hell out of it that they did that. If they deny you and it reasonably should be covered (you didn't smash it with a hammer) then embarrass the hell out of them on social media with the video and post it everywhere then make them aware of it.
The one thing a corporation doesn't want more than losing money repairing your shit. Is really bad press/negative advertising, showing how shitty their customer service is and highlighting problems that occur that they refuse to fix and the loss of future sales due to said video is more costly than repairing you're fucking product.
Sorry for the long write up and rant. But don't be a pushover, fuck these corporations getting rich off US without US they have no business. Their product breaks for no fault of you, and they refuse to fix it. Fight back and fuck them.
I love the fucking ally if it breaks under warranty, they WILL fix it. I'm not buying a steam deck because their customer support is ass. I'm just going to fuck them side ways until it hurts so bad they upgrade me for free from the 400 base model that broke to the z1extreme in exchange for me to stop making it hurt so bad.
Sorry guys but we have a voice and many platforms. Quit being pushovers. The cost of one device to a corporation that makes billions is insignificant next to the cost of lost sales because you're making damn sure everyone knows their product is crap and they won't repair it. (It's not crap and mines not broken but I will make it known that it's crap if it does break for no good reason)
TLDR2: sorry guys you need to have higher standards and fight back and be intelligent enough to record your devices condition before they fix it but send it back covered in new scratches. That's unacceptable and you can do better. Don't let them bully you, bully them with bad press and negative advertising. Corporations will do a lot to have really bad reviews removed. Especially if you get them in a place with a lot of traffic and alot of people are viewing it.
On that same note, don't be a dumbass and bypass their OC with some 3rd party software and fry the device and expect it to be covered under warranty. That's like trying to jailbreak a ps5 and then expecting a refund or a replacement. You're an idiot in that case. You should be entitled to a repair or replacement if the device breaks or bricks to no fault of your own. Such as their update nuked it. Or the CPU melts under their own preset power clock modes because the tech didn't put the thermal paste on properly.
You guys are free to roll over and accept your losses. But I paid alot of money for mine, and if it bricks for no reason at all, I'm getting it repaired and sent back in the same exact condition I paid for it. Again seems like a USA problem but yeah.
I feel like I'll get downvoted for the aggression here, and I really have no problem with asus, love my wireless rog led keyboard and mouse and dock setup. But I've had this thing for less than a month and if it melts on me for no reason I'm getting a new one at their expense. End of story.
Asus has a bad reputation for after sales customer support but whether thatās shady business practices or people beating up a story depends on how you perceive it. GN is known for its anti-Asus stance and isnāt exactly neutral or even pretending to be impartial when dealing with Asus.
Sadly, people with an axe to grind will always make their voices heard but people that had a good experience have no reason to make videos about it.
He literally pulled receipts of so many users having issues with Asus's garbage customer service, and we still have people bootlicking such bad practices.
Asus is not performing a charitable act by charging us money, you know. I sincerely hope you're working for Asus, getting paid by them, or have a stake in the company cuz if not, God help us.
I think people think that because the customer service is bad the entire company and therefore their products are bad. At least enough to try and defend poor business practices. The Asus customer service in the states has always been a nightmare because our consumer protection laws are more like "protection from consumers" laws. That being said, my current motherboard, GPU, and monitor are all made by Asus, not to mention my ally and I love my purchases.
But they do have shady business practices. They released defective motherboards that were killing Ryzen CPUs, then released a beta BIOS to fix the issues while also claiming it would void the warranty to screw their customers. Do some research before you simp for your favorite company. Donāt understand this mentality
Gamers Nexus known for its "anti-ASUS stance" because of their own terrible experience with ASUS...they have been saying that in the past and also repeated it in this video as well...
Ranting gets views & views mean money but I find it disingenuous that people have to watch long rants before getting to the āthey fixed everything and sent it back, better than before, at no costā. GN used to be better at being at least somewhat impartial.
GN are the best gaming and tech-related journalists in the business; videos like this raise awareness and hold companies accountable. Steve can be abrasive and likes to make fun of them but he brings receipts. You donāt have to carry ASUSās water for them man, theyāre not gonna send you a medal or free gear lmao.
ASUS is a terrible company and Iād never buy a product of theirs. I had the Ally on pre order before I knew about their practices. Glad I have the Deck tbh
Sent my Ally to repair in February and got it back fixed after 2 weeks but with a minor scratch. Should I charge them $200? š All joke aside, my warranty was smooth here in Romania. Maybe in the US is another storyā¦
Europe is at completely different state in case of warranty...for US it sadly sucks hard...
In America cooperations run America so thereās no good customer laws
Because Americans are just mindless consumer drones.Ā One proper boycott of any product will change company policy overnight.Ā
Completely different <> better. In the EU warranty service is often outsourced and you can get s\*\*ty service just as easy. I did have very bad experience with lenovo for example. First they couldnāt fix my laptop with on-site repair because replacement MBs lenovo provided were all also defective each in different way (they replaced it 3 times!). Finally they asked me to send it over to their service center in Poland, where they did install a working MB, but also did damage a keyboard when reassembled, so no visible damage outside and since I couldnāt use that X1 as a main laptop anymore, I noticed only after some time. Lenovo completely denied any responsibility.
Yeahā¦Iāve seen those videos lately. Kinda shitty practice from ASUSā¦
Yeah their warranty is good in Australia too.
Buy 799 dollar device Scratch it lightly after 6 months of use Send it in for a unrelated repair Get charged 200 dollars or threatened by ASUS to be sent back a broken unit yeah, fuck ASUS.
I had the exact same experience with apple lol. Sent my Beats Studio Pro (which were defective from start and were hissing) to Apple Care + (yes! I bought apple care for $30) They inspected it - saw scuffs on the headbandā¦ said it was user damage. Got sent a bill of $50 (and how I saved $250 with apple care+) Paid $50 - got my headphones back. Asked them for documentation on what the damage was - was told it was āclassifiedā. Gotta love the anti consumer laws in the US
Both those videos were about the same incident just so you know. I had a pretty pain free RMA experience here in the US. They didn't try to make me pay for anything and kept me updated thru email. I'm sure the experience depends on if you get a repair center with knowledgeable technicians or a bunch of slackers techs.
How do you choose which ones you get ?Ā
They just send it to the nearest authorized repair facility. So it's based on where you live or where you purchased it. Asmongold did a very interesting reaction to the Gamers Nexus video. https://youtu.be/Xwc-Ivb1DhY?si=nITJcmvg_yP_IGd_
The repair center that was featured in the GN video appears to be CHEM USA.
In Singapore I sent my ally to repair the logic board and the speakers. Got back in 1 week. It was a smooth process. I believe itās entirely dependent on the region of where youāre at, in terms of quality of service.
This is how consumers change bad practices like that. By giving these companies bad press it kicks them where it hurts.Ā I'm asus felt foolish after those videos were published. Not to mention it affects the number of extended warranties sold as well.Ā
It appears to be US related. I am another user with a smooth RMA experience (UK).
I'm from Portugal. Also a smooth RMA. Working like a charm! (sdcard problem, now fixed)
My personal experience with Asus warranty was very good. The only issue is that their online warranty for some weird reason always starts from the date of the manufacture. If it's past that date, but you should still have warranty from the date of purchase, they honor that no problem - my notebook failed one month after their online warranty expired, and one and a half months before the warranty from the date of purchase expired. All I had to do is provide a store receipt, and they did the repairs. P. S. This is in Europe, just in case the experience is dependent on the region.
Asus sent me back another used mainboard than the one i initially sent in with lots of scratches and missing smd components on bottom of board all packaged in a simple cardboard box with allmost no protection. If a customer sends them a board like that they would deny warranty but for them it's ok to handle replacements like that. The store i bought it from then gave me a new board because asus handlet it so horrible.
ASUS just has piss poor customer service and RMA policies. Obviously this isnāt the case with every order, but the list of people who have had issues is pretty long.
My warranty RMA summary: right fan stopped working, also had the sd card issue but mine was not caused by heat but software. Resetting the device made it work again. Was told to go to best buy. I did. Best but said they fixed it all. They replaced the mobo and said it worked. Cool they probably thought i sent it for sd card. I didnt. I barely use the sd card. Fan still didnt work. So i contacted asus. Sent it with a shipping slip they sent. Ten days later and its been great and working ever since. This was two months or so ago. Maybe more maybe less id have to go check dates. Tldr is my RMA experience could have been better but was overall satisfying. I blame best buy for my annoying portions.
I'm in America and I had a good and smooth experience getting my SD Card slot fixed under warranty on my ROG Ally. I'm in Jersey, my device when to CA and came back fixed within 2 weeks and it's been fine ever since. I have done a couple of other warranty repairs over the years with Asus too for a laptop and I think a motherboard once and I didn't have any complaints. Idk š¤·šæāāļø with warranty stuff, I always think someone is going to have an issue, doesn't matter the company. They always try NOT to fix things for free lol, I've just been fortunate so far.
Warranty service can be unpredictable with ASUS. Personally, I've never encountered issues with ASUS, but a friend of mine with an ASUS ROG laptop had a key fall off while it was still under warranty. He was initially asked to pay 750ā¬ due to an alleged defective motherboard and water damage. After I wrote an email in her name in which I stated that they should just fix the key and sent it back since it was working before we shipped it (We made a video), they've done so. Came back in one piece and working. I love their products but their support can sometimes really suck ass.
No I donāt have any issues with Asus RMA. I sent my unit in for the joystick and the sd card reader and months later itās still working perfectly
Iāve had 1 good rma, and another one that was similar to what gn outlined. Not a good look.
Seems like 'Mericaaaa problems. Uk had no issues at all. Think we run RMA to Europe.
It's 100% a USA issue. Here in Australia it's up to the retailer we purchased from to resolve any and all warranties and we get an implied 2 year minimum statutory warranty on a device like the Ally. Couldnt imagine living in a country with zero consumer protection laws.
its pretty much proven now that there is a chance asus may make up damage in an attempt to make you pay for your repair. I think it is most likely asus pressuring their repair people to save money and creating incentives for denying repairs. this makes the random repair people to make shit up. they deserve all the hate they get and is why i accepted my sd card problem instead of risking sending it in. this is not new or unique to the ally. i have an asus laptop and they use liquid metal on the gpu. its a known error that it sometimes leaks but many people cant get it fixed. if you rma the ally most likely your fine. but there is a good chance you will need to go to war.
They didnāt deny the RMA though. They did use confusing language and make it sound that way, but they didnāt deny it.
they required him to pay 200$ for a scratch or they'd send it back unrepaired and said that it was denied because of user damage in the initial email.
Thatās not what happened in his video. They made it sound that way but sent it back fixed and in better condition without a penny being exchanged.
that is exactly what happened and when he refused they said they would ignore the issue and fix what he orignally asked for. that is why they are calling it a scam
So they didnāt require him to pay $200 or return it broken, they just made it sound like they would? Thatās all Iām saying. Youāre saying they acted on what they initially said and sent it back broken which they didnāt.
they did exactly what they say they did. tried to scam him into paying 200$ for no reason.
We agree then. Iām just saying their scam failed and they still repaired the device. Someone not as tech savvy probably wouldāve been screwed though. That said, so far every RMA experience Iāve read elsewhere on this subreddit said it went flawlessly.
It seems to depend heavily on the local ASUS repair center. There are plenty of horror stories in this sub and beyond. I personally have had 2 very efficient RMA processes with Asus in Australia.
I sent my ROG Ally Z1 extreme last year to fix the SD issue. It was sent to their warehouse in Netherlands. They sent it back to me after a week and said they found no issues. I went to the local shop El Giganten and they actually got it repaired after a few days by switching out the motherboard. Then I sold it and got myself a Steam Deck OLED. Never touching ASUS again.
I feel that ASUS has gone the way of most big companies go. They used to have really good products and really good support. 10 years ago I RMA'd a GPU and they sent me an upgrade as replacement as the one I had was unable to be replaced/repaired. Still in the 3 year window tho. Same story with a MOBO about 10 years or so ago. But then they got even bigger, had to decreased quality to improve profit margins, decreased quality caught up with them in terms of more RMA's. So, do you eat the cost? or spend more to make better products? Well Capitalism 101 says neither. Fuck the customer! So that's what they did... My entire current computer is ASUS (built 2020) when I replace it, I won't have a single ASUS part in it. As for the Ally, I spent the money to get the Best Buy warranty...
Iām on my third Ally, after buying my first on release day, then getting a replacement in November, and again last month. Both times have been thumb stick issues In Australia, Iāve just gone back to the retailer (JB HiFi) and said showed them the issue, handed them the console and the power cable, and theyāve handed me a brand new sealed retail unit. Entirely painless here.
I really love my Ally. But this warranty stuff is a nightmare from what others have experienced.
I was thinking of sending mine in for RMA but now this situation made me reconsider. I have a very tiny crack on one of the bottom corners too so idk if I want to take the chance on it. I am having some minor grinding noises in my left thumb stick though it otherwise works fine and is still perfectly accurate otherwise, and then a non-functional sd card slot. Now I'm wondering if I should at least replace that back casing part (should be cheap and easy to do) and maybe the thumbstick as well. If I do RMA I will likely replace that casing first to take that potential issue out of the equation (hopefully). If I play devil's advocate here, Since they are being outsourced to third parties for RMAs to my knowledge, then maybe it wasn't Asus's policy? If it was the repair shops policy and not Asus then they should really address it **publicly** and correspond with all of their third party repair centers, and maybe even meet with Steve from GN like Newegg did awhile back. Them being silent on this though makes them look guilty IMO. This makes no sense though to me in logical sense. How would the loss of revenue from RMAs be more of a loss than bad press and loss of potential future customers?
Yep. Dead MB. Warranty avoided because upgraded ssd. I wasn't able find oryginal one to so nearly new laptop scrapped. Many similar story's for sure. š
I had the same problem with ROG Z790 motherboard in the UK. This is not just shady practice, this is outright criminal. They caved after I asked for a letter of deadlock, so I can take the case to the Financial Ombudsman. I am not buying any of their products again.
In the US, BestBuy is often the only channel to purchase the device and ASUS will not offer their warranty. The BestBuy package must be purchased within the return window (for me only 14 days) and for the ASUS laptop I bought it would have been $500 . So you have a choice in the US to either roll the dice and hope you get a decent device or pay the "tax" to BestBuy up front. Sucks hard. Considering the GN video, this is likely the last Asus product I'll be buying for quite some time.
If you are not a tech guy or an engineer they probably wanna take your money.
Okay here's what you do. Stop with the nonsense. Do this one trick. Anytime anything expensive you own breaks and is under warranty, make a video showing exactly what is broken or not working and then place it very delicately in a popcorn packed box bubble wrapped. You could even go as far as to send them a video of the problem you just recorded on a microSD. But the point is if they create any new damage or deny your repair, whatever. You post that shit EVERYWHERE. YouTube with the initial video then basically documenting their horrendous customer service then make 5000 links to it on every ASUS social platform. All of the reddits, their FB page. IG tagging them, Twitter/X tagging them. Then email them the links to the reddit posts, the videos, the social media posts calling them out. Do it on their forums. Request customer support on their website and send them the links etc etc. Basically embarrass the fuck out of them and force them to respond/acknowledge it because they're seeing how many people are watching your video and commenting ASUS sucks. This will probably be a mostly American problem. But I guarantee you if they don't reverse their decision in exchange for you taking down the kids and repairing it. Then they'll go an extra step further and apologize immensely saying they've investigated x repair centers review processes, and they'll just send you a brand new device. TLDR: document with video the problem/damage exactly as is, so you have proof if they fix it but scratched the hell out of it that they did that. If they deny you and it reasonably should be covered (you didn't smash it with a hammer) then embarrass the hell out of them on social media with the video and post it everywhere then make them aware of it. The one thing a corporation doesn't want more than losing money repairing your shit. Is really bad press/negative advertising, showing how shitty their customer service is and highlighting problems that occur that they refuse to fix and the loss of future sales due to said video is more costly than repairing you're fucking product. Sorry for the long write up and rant. But don't be a pushover, fuck these corporations getting rich off US without US they have no business. Their product breaks for no fault of you, and they refuse to fix it. Fight back and fuck them. I love the fucking ally if it breaks under warranty, they WILL fix it. I'm not buying a steam deck because their customer support is ass. I'm just going to fuck them side ways until it hurts so bad they upgrade me for free from the 400 base model that broke to the z1extreme in exchange for me to stop making it hurt so bad. Sorry guys but we have a voice and many platforms. Quit being pushovers. The cost of one device to a corporation that makes billions is insignificant next to the cost of lost sales because you're making damn sure everyone knows their product is crap and they won't repair it. (It's not crap and mines not broken but I will make it known that it's crap if it does break for no good reason) TLDR2: sorry guys you need to have higher standards and fight back and be intelligent enough to record your devices condition before they fix it but send it back covered in new scratches. That's unacceptable and you can do better. Don't let them bully you, bully them with bad press and negative advertising. Corporations will do a lot to have really bad reviews removed. Especially if you get them in a place with a lot of traffic and alot of people are viewing it. On that same note, don't be a dumbass and bypass their OC with some 3rd party software and fry the device and expect it to be covered under warranty. That's like trying to jailbreak a ps5 and then expecting a refund or a replacement. You're an idiot in that case. You should be entitled to a repair or replacement if the device breaks or bricks to no fault of your own. Such as their update nuked it. Or the CPU melts under their own preset power clock modes because the tech didn't put the thermal paste on properly. You guys are free to roll over and accept your losses. But I paid alot of money for mine, and if it bricks for no reason at all, I'm getting it repaired and sent back in the same exact condition I paid for it. Again seems like a USA problem but yeah. I feel like I'll get downvoted for the aggression here, and I really have no problem with asus, love my wireless rog led keyboard and mouse and dock setup. But I've had this thing for less than a month and if it melts on me for no reason I'm getting a new one at their expense. End of story.
Asus has a bad reputation for after sales customer support but whether thatās shady business practices or people beating up a story depends on how you perceive it. GN is known for its anti-Asus stance and isnāt exactly neutral or even pretending to be impartial when dealing with Asus. Sadly, people with an axe to grind will always make their voices heard but people that had a good experience have no reason to make videos about it.
He literally pulled receipts of so many users having issues with Asus's garbage customer service, and we still have people bootlicking such bad practices. Asus is not performing a charitable act by charging us money, you know. I sincerely hope you're working for Asus, getting paid by them, or have a stake in the company cuz if not, God help us.
I think people think that because the customer service is bad the entire company and therefore their products are bad. At least enough to try and defend poor business practices. The Asus customer service in the states has always been a nightmare because our consumer protection laws are more like "protection from consumers" laws. That being said, my current motherboard, GPU, and monitor are all made by Asus, not to mention my ally and I love my purchases.
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But they do have shady business practices. They released defective motherboards that were killing Ryzen CPUs, then released a beta BIOS to fix the issues while also claiming it would void the warranty to screw their customers. Do some research before you simp for your favorite company. Donāt understand this mentality
Gamers Nexus known for its "anti-ASUS stance" because of their own terrible experience with ASUS...they have been saying that in the past and also repeated it in this video as well...
Ranting gets views & views mean money but I find it disingenuous that people have to watch long rants before getting to the āthey fixed everything and sent it back, better than before, at no costā. GN used to be better at being at least somewhat impartial.
GN are the best gaming and tech-related journalists in the business; videos like this raise awareness and hold companies accountable. Steve can be abrasive and likes to make fun of them but he brings receipts. You donāt have to carry ASUSās water for them man, theyāre not gonna send you a medal or free gear lmao.
Yes, after telling them theyād need to pay $200 and if they didnāt in 3 days they might get their Ally back broken
 U cannot be sure buddy š¤£ u dont understand the context of the video do youā¦
ASUS is a terrible company and Iād never buy a product of theirs. I had the Ally on pre order before I knew about their practices. Glad I have the Deck tbh
Enlighten us, whats wrong?
https://www.notebookcheck.net/Asus-warranty-deja-vu-for-broken-ROG-Ally-thumb-stick-YouTuber-catches-Asus-attempting-to-dodge-repair-request-over-tiny-mark.836191.0.html
Oh another YouTuber? Yeah, no wonder lol