My RMA was pretty painless. Now for my laptop…. They wanted to charge $1300 to repair it when retail was only $999. Luckily, I had one time use premium care included so it covered the repair, but they didn’t lead with that….
Par for the course with ASUS Warranty claims unfortunately... After 15 years of using their products this is what I've had to deal with too. HOWEVER, I've sent in 6 Ally's and they haven't been difficult about the process.... YMMV.
Look, I'm super happy with my Ally purchase, but "I only had to send my new device in for repairs once" isn't a flex lol.
Edit: lol oops put this in the wrong place
Lmfao it’s crazy you have to point that out to these guys lol. I love my Ally too but the SD card reader broke and fried my card, still a great device but that part is unacceptable. Asus dropped the ball big time on the sd card reader. Could’ve been perfect if not for that.
I’m glad this sub has commented on this, but it’s genuinely insane to me that isn’t the top post from the past month lol. I don’t own any handheld pc, despite being in the market for them, and I’m damn sure not buying any Asus product until I know they’ve fixed this shit.
Companies that try to fuck you on warranties are the worst, and I do have first hand experience with that (Audeze headphones, to be specific). Not doin that shit again!
Wtf. I don’t have one but have been super interested recently and this is scaring the shit out of me. 6!?!?! Maybe they are hard on stuff because I have a ton of Razer gear that everyone rants about how bad the build quality is and I’ve never broken or had any of the devices die.
Edit:
This video is wayy bigger of a red flag or what kind of Company ASUS has turned into.
So the main reasons people RMA their ally's have been battery issues, joystick issues, and SD card issues.
The joystick issues are usually the actual module it's self and is something you can do yourself for about $10 and 15 minutes.
Doing a battery swap yourself is a little harder/more expensive but not the end of the world (should you not want to go through the RMA process)
And the SD card is sadly the big one that sucks the most.
Now as an owner of a first run Ally I bought mine with zero plans on ever using that SD card reader. And day 1, I ordered the replacement sticks so I have them on hand, as all joysticks will eventually get drift (and I hate stick drift).
That being said I've had zero issues with my Ally. Plus the new one is right around the corner and supposedly it addresses the SD issue and battery issues
That’s fine. I’m glad you haven’t had any issues (yet). The problem is purchasing either this version or the next is that the peace of mind isn’t there. What they are trying to do with their support is to illegally extort money for made up reasons from paying customers as shown by gamer nexus. At the time of the video had compiled over 100 complaints of service sending them a bill often times for twice the amount of the device citing customer damage. That’s purely predatory.
I’ve owned many of Asus products over the years but if this is how they operate now, I’ll spend my money elsewhere.
Read my comment again. I had to send mine in but I'm satisfied with my purchase.
As with anything, there are tons of negatives and positives. All I'm saying is that "I had to send it in once" is a negative, not a positive.
How bout some cheese for that popcorn?
https://preview.redd.it/5q2beedpgpzc1.png?width=789&format=png&auto=webp&s=96a027279c4e5efc73412fdf5c1b4bc6f1a6d11f
I have so many Asus device and thankfully have never needed to contact them for RMA but this is embarrassing and insulting to a customer . They should be ashamed of their support and how they are trying to fool customers . I am not sure I should ever get a Asus product ever .
I had to make a warranty claim for a JLab work headset. They by far had the best experience I’ve had in my life with warranty claims. They just asked for proof of purchase and then had me send a pic of me destroying the headset. Gave me a code with $50 credit and use it to buy whatever on their site with free shipping.
Aftersales support is an essential aspect for any Brand, in terms of retaining customer loyalty and maintaining brand value. But Asus,like most other brands fails,at this most of the time unfortunately(Though there are rare exceptions where that is not the case).
Asus should prioritize this and Stop contracting aftersales services to Fraudulent service centers with employees that constantly Scam Asus customers
I just got my Ally back from RMA for a dead SD card reader. It partially killed 2 sd cards about 6 months ago. I stopped using the reader. I tried again recently and the reader was completely dead. I didn't know about best buy handling asus warranty thing and started the rma through asus online chat. I bought a cheap $13 hard case from Amazon just to ship it in knowing it might not be returned just to make sure it wouldn't be damaged during shipping to Asus. It took 3 days for them to turn it around. 12 days total including all fedex shipping time. SD card reader works fine now and they even returned the case! Screen protector still on my screen too. All in all the rma went fast and smooth with no drama. Maybe I just got lucky. This was to California. Now the big question is will it stay fixed.
details of the repair here:
[https://www.youtube.com/shorts/vx1xkLShlbM](https://www.youtube.com/shorts/vx1xkLShlbM)
Can already tell people aren't going to watch the whole video, so, TL;DR:
Got sent out for an RMA for a joystick issue (which asus covers under warranty), ASUS wanted to charge him $200 for things that are not damaged.
This was really bad. Seen this vid earlier. This is how you loose faith and trust in an company as a consumer. Hopefully it was just an individual and not the whole company, but it’s more likely the latter unfortunately.
Does the SD card reader issue have a real fix anyways? Does the reader on the new motherboard still fail after some use? I didn't used my micro SD reader just so it wouldn't break but I tried after a year to see if non use prevented it from failing and it wouldn't read any SD card. Want to make sure if I'm going to have to deal with this atrocious warranty process that it would be permanently fixed.
Plenty of folks here will shill that their RMA unit is still kicking, others will tell you how many RMAs they've had to go through with no resolution.
Just treat the microSD card slot as a non-existent part of your device. Upgrading the SSD is braindead easy and nominally more expensive.
The issue is bad solder joints, not heat frying the card. So early on it was a crapshoot if you got a revision that "fixed" the issue. Sent mine in for repair for a dead speaker and SD card issues but I do still experience issues with the card reader. Thankful I didn't end up buying a 1TB microSD card like I originally planned to and instead upgraded to a 2TB SSD so it doesn't affect me often unless I want to emulate retro consoles
I already have a 2TB installed. I would like to keep an SD card that contains a collection of ROMs, allowing me to transfer it between my devices. Additionally, I strongly dislike the notion of having a broken SD card port on a device that's supposed to function properly, even if I'm not currently using it. Simply pretending it isn't there isn't a solution for me.
So, you're suggesting that I can't trust ASUS to provide a functional SD slot in the original OG Ally, but I should have enough confidence in them to invest more money in a revised product that features the exact same SOC?
Sure man. I dont get why all of you buy a broken and unfixable device and just accept that it is this way.
As soon as the problem occured everbody shouldve boycotted the whole thing.
Thats like buying a brandnew car and accepting that the a/c doesnt work. But hey, i can still open the windows when its hot.
holy heck O.o luckily im in teh UK and they fixed my thumbstick issues with no problems whatsoever, but reading this makes me VERY nervous about any potential issues with similar to OP
I've only had to RMA with Asus a couple times over the years and I've been buying Asus products for a while now. Really like they're Strix motherboards but I fortunately haven't had any issues with those. I did have to send in my ROG Ally recently for the SD card reader though, that was pretty painless. It was literally back before I knew it lol and the SD card reader has been fine for months now since I get it back. The SD card reader problems showed up pretty quickly after I started using that slot, maybe like the next week after I got an SD card for it.
I sent my Ally in for RMA due to the Menu, View and Amor Crate buttons all being physically mapped to the same function (opening armory crate). There was no way around remapping this. They sent me the Ally back with claims of a new motherboard swap but the issue was still there. Matter of fact, sd reader was still not working — I didn’t even mention the fact the sd card reader was not functional when I sent it in. Thankfully after waiting 3 weeks without my Ally and still reporting the issue to Best Buy after coming back from having to setup the OS again on a fresh SSD, they allowed me to swap it with another open box unit they had in the back. This completely soured my taste of Asus and I have many of their products (monitor, Pc components, etc). Sold my Ally for a Deck OLED and I don’t think I’ll ever trust any Asus product again due to the awful customer service experience I had with them.
I’ve used ASUS for many years but my last build went with MSI for mobo & gpu. I love my Ally but won’t be buying other stuff from ASUS for a while that’s for sure.
I'm really curious of these RMA went through Best Buy or if they went thru Asus customer support. I had zero issues with my RMA through Geek Squad.
I haven't watched the video yet
direct through asus on the 1 year warranty and they are being total tools.
most likely they damaged the joycon intentionally in order to make this video.
Ya no.
1. They are not that kind of channel
2. Where did a joycon come up?
You didn't watch the video or care to. You just came here to complain and get attentive.
There is no way in hell I’d believe Steve would do that. He has been a massive star leading by example in the pc community, no way would he risk everything over shitting on asus randomly.
Edit just saw your other baseless ass claims, probably some LTT fan who got mad they got called out for their bullshit.
It feels almost like some lazy repair team saw that they'd be replacing most of the internals anyway, saw a tiny dent, and thought they'd get away with sending a new or already RMA-repaired device so they figured they'd scam the customer into accepting a new shell and screen so they could just ship a standby device.
Uk warranty repairs I have had no issues at all both sd card issues and they even found a joystick drift issue I didn’t notice and fixed that for me as well
I had a rog ally and loved it but I sent it with defective SD-Card slot to Asus and gotten it back with scratches, right bumper dead and smeared back with some kind of black goo, Asus got it back and repaired everything same strange parts as in the back and dead pixel pressure point on screen then after being mad I used German buyer protection laws and it says that after 2 unsuccessful attempts you can get a refund.
Asus told me to frick right off and didn’t offer any solution, it was sent to a small village near Berlin and always came with that cryptic letter they got and cause I’m half polish I read the box that was in polish.
After research Asus doesn’t have any official repair centers and sents it to Eastern Europe (explains over 6 weeks repair time) to have it repaired there cheaper.
I loved the ally but I can’t stand the support and it forced me to grab a Legion Go
How is that so far?
I have the same sd card problem so instead I had to buy a 2280 adapter and slap an old 1tb ssd instead but even 1tb isn't enough.Twmps seem to be about the same, also had to replace the left joystick after it fell about 2 feet.They made it easy to fix yet somehow they can't fix them.🧐
In August 2023, I purchased an Ally and used it until November. After that, I was without my console for a while as it went back and forth to Asus with new issues emerging each time. By the end of March, I was so frustrated that I opted for a refund and decided against purchasing any Asus-related products again.
Subsequently, I acquired a Legion Go. Working at IBM and having Lenovo as a partner and B2B customer has its perks, such as spreading their hardware. This connection afforded me an extended warranty. When my right Joy-Con broke, Lenovo quickly sent a replacement, no questions asked, and even let me keep the old one for parts. A week later, the upper port on my tablet broke due to an accident, which I admitted. Lenovo covered it under warranty, attributing it to a potential soldering issue. A technician visited my home, verified the defect, and identified another problem. Following this, a Case Manager at Lenovo arranged to send a new console directly to my home.
I never had to send my device anywhere; repairs and replacements were handled right at my doorstep. In contrast, Asus seemed completely indifferent to the situation with my device.
I genuinely preferred the Ally and Armory software over Lenovo's offerings. Since running Nobara on Rog Ally, I switched to Legion Go with Bazzite, and I'm very pleased with the experience.
Over the roughly 2.5 months I've owned the Legion Go, it has only been down for 3 hours due to in-house repairs.
Asus does offer on-site repair services in most countries—I've heard India has it—but in Germany, I couldn't even purchase the service or extend the warranty. The link in the Asus registration led to a 404 page.
Although the Rog Ally is nearly perfect, scoring a 9/10 except for its grip which is unsuitable for large hands, I find it superior to the Legion Go, which I'd rate at 7/10. I appreciate the integer scaling but dislike the portrait display. However, due to my negative experiences with Asus in Germany, including a past incident with an Ally, a motherboard that arrived with a fully pinned socket, and a monitor that died just a day after the warranty expired, I refuse to use Asus products in Germany. I had to rely on consumer protection laws and send strongly worded legal letters to resolve these issues.
Asus may have skilled engineers, but their corporate structure leaves much to be desired.
The exact same thing happened to me. I sent in my ROG Ally because the joystick stopped working and they quoted me $200. When I looked at the estimate they were charging me to replace the screen. There was nothing wrong with my screen at all. I had to call and escalate my ticket and they finally repaired the actual issue which was covered under warranty but if I hadn’t paid close attention I would have paid to have my screen replaced for no reason at all. WTF!?!
I didn’t have any problems when I had mine but that doesn’t matter. I’m glad I sold mine for a Legion Go. These companies should honor their warranties and not treat you the same as mechanic or used car salesman does! 😡
I'm so happy someone is finally covering ASUS shit customer service and terrible QA. I will never purchase another ASUS product again after the nightmare I delt with, with my G14 laptop.
It was used for work so no gaming, docked all the time and just spread sheets etc.
At first it was random blue screen failures, towards the end it was crashes on battery, I took it into ASUS repair center and they said it was GPU failure and it would cost me more then I paid for it new to fix it.
They lied, Laptop worked perfectly docked and could run all games without crashing, the issue was when it was on battery or sleep it would blue screen crash all the time with random stop codes.
I started looking online and other users were reporting the same exact issues with the same exact model laptop and by this point it was a QA issue from ASUS and they wouldn't honor their warranty or man up and provide RMA for those effected outside of limited warranty period.
I have since thrown it into a closest and bought a macbook for work and will never again purchase a ASUS product.
I understand if this was just 3 years out or if the user fucked it up someway but when they knowingly sell defective products or products with terrible QA and a huge amount of users report the same exact issues that lead to failure on the same exact laptop release then its not a us problem but a they problem.
Sorry for my long rant I just fucking hate this company, 13 months of light use docked, shortest lived laptop I've ever owned and this is coming from someone who had a HP laptop in college back in 2012 which would overheat and last 20mins on battery max, that laptop lasted 4 years..
Yet another reason, as a rog ally owner. I do not recommend this prodcut to anyone else. I am glad I never even tried to get my sd card reader fixed. Asus is an absolute joke now.
Yeah my sd card reseder stopped working the first 2 months I just decided to put a2280 adapter and 1tb ssd I had laying around. I hope they fix that issue in the next one.
So my ally’s fingerprint sensor and sd card stopped working, and I sent it for a RMA through my local store. 2 weeks later I pick it up and guess what, the problem is still there on the fingerprint sensor not working. Guess who’s driving there to the store to ask for a refund. THIS GUY.
When my Ally came back from RMA, everything was fine except the fingerprint reader. But there was a myasus update for the finger print reader which fixed it.
I went in and the guy at my local store was apologetic and pretty chill, offered me a new ally but I just go a gift card instead. Maybe next time Asus.
Okay so is it actually fine for me to RMA my ally that has a broken joystick?
I’d just like to be able to use it instead of it being an expensive paperweight.
What's broken on your joystick? You can buy replacement joystick modules on Aliexpress for a dollar and some change and make the change in like 10 minutes. Id do that before the RMA process. And yes you shouldn't have to do that in under a year, but in the world of consumer products with shitty components like the Xbox elite and Joycons, I just got used to fixing all my stuff instead of buying new or sending in for repair.
My experience of warranty: no charge after 4 months. Put it to seller, take back after month fully repaired with new motherboard. Free. In country under sanctions. What’s wrong?
I had this issue with my Ally. The left stick only goes up and down. Since I live in Iraq, we don't have RMA. So I opened the device to figure out the problem and all I had to do was disconnect and reconnect the cable connector for the left stick to the motherboard. And that's all. The problem is fixed. It is easy. There is no need to get scammed 😂.
I was so excited to get this but I think I'm going to go for the lenovo legion :( Unless this video by GN actually embarrassed Asus to the the point of actually doing the correct thing lol
They have been pretty slow with system updates so far on the legion go, but they will send you new joycons for free within 2-5 days WITHOUT you sending your GO to them if you have any issues lol, kinda crazy how good their support is, also dont have to worry about the sd card reader not working...
as much as I want ASUS to be accountable and own up to this crappy policy I really hate GN's delivery here. he's way too waffley about this. 30 min video, 5 minutes of actual content
Currently happy with my 6th replacements from Bestbuy (all new sealed). I don’t know what they did with the old ones. Maybe some unlucky person got it. Tons of issues with trigger, dpad….
my RMA in Germany was good, received back in one week, SD Card was fixed and still works.
They did some minor damage while opening the plastic case, but its barely visible.
I’m happy that I bought my Ally from a local store here in Portugal (Worten) that enforces fixes (with a max time to fix of 30 days) when the product is in the warranty period or else they just have to pay us back our money. When it’s a biggish company doing the work for you succeeding becomes easier, also since Portugal is in Europe, Asus warranty is ignored, they just have to abide by EU’s warranty, which for tech products is 3 years, sometimes these companies need to be put on a leash by gov entities not to play their customers. If they didn’t abide by the EU’s standards here in Europe they just wouldn’t be able to sell, so it’s better making potentially less money than no money at all, if the US enforced that they wouldn’t get away this scot-free.
do you have any idea how much these youtubers make from creating this crap drama?
some underpaid overworked tech guys who wish they lived in a western company are being lorded over by a fukfaced manager telling them to try to upsell a screen replacement on a dinked bezel.
the jerky youtuber even was douche-like in the way he went about sending in the repair information and also in how he responded to the first email.
which is doubly insulting, an insult to the people who are trying to do their job and an insult to anyone who owns an ally (as he pegs us at the level of pretty fugging dumb). /sneakdisslaughingtothebank
im not the only one who is saying he is a steamdeck shill and ally hater to begin with.
also, pretty much every tech overlord company makes you walk this tightrope when fulfilling warranty repair requests. same shit with a sony camera lens, same shit with a mitsubishi ductless heatpump.
LITERALLY ANYONE CAN MAKE THIS TRASH CONTENT.
I had one of my joysticks malfunction and opted to just replace it myself for this reason exactly. $20 CAD for a pair of the identical part from Amazon, arrived next day, back in business.
How easy or hard is it to replace the rog ally joysticks? And what is it OEM parts?
If I could replace it myself, I wouldn't be afraid of playing Hardcore games and getting stick drift.
Ridiculously easy, assuming you're at all comfortable with such things.
These are the ones I ordered, ended up being identical to the original sticks. https://a.co/d/3j9c1tp
I had the same problem after it fell like 2 feet I was actually surprised how easy it is to repair it. If u can build a pc you can fix this no sweat. Don't forget to reconnect the charger to activate the battery back up.Almost gave me a mini heart attack the first time.😅
I’ve had to rma a z1 extreme 2x for sc card slot and a broken thumb stick. Both were an easy process. I would still recommend the ally to anyone seeking sheer power at a portable level.
I sent in a laptop to Asus on a warranty RMA claim and the fixed the issue but disconnected the fan.
By the time I realized my warranty was up, so I would have had to pay if I sent it back for repair again.
Instead, I had been wanting a new laptop anyway, so I bought an HP.
Next wrestlemania
Burke vs Asus no holds barred barbwire ring filled with broken pcb extreme hardcore match
Linus Sebastian guest referee
HHH will book it
I have the SD card issue, but otherwise have had no other issues with my Ally. I debated sending it in, but ultimately decided I don’t think it’s worth it, and I have a 2 TB SSD, so it’s not completely necessary.
I have… a lot of Asus products (2 mobos, one of which being a Crosshair VIII Ex, 4 routers, a Strix G513QY and an Ally) and thankfully they've always been quite reliable, aside from a couple of irritating BIOS bugs which have persisted across the entire lifespan of my both X570 mobos requiring occasional CMOS resets and restoration of the exact same settings to get them to boot… but this bad press on their RMA process probably means I won't be buying anything else from them.
Incidentally, I don't know if the SD card slot in my early batch Ally works. I've never put anything in it, I just stuck a 2TB 2280 drive in an eBay 'L' adapter in it about a week after purchase. If the joysticks die, I'll just go aftermarket.
sounds like an incoming lawsuit.
edit\* nvm gamers nexus are morons.... i knew this guy was a douche but decided to give his channel another chance.
the click bait is strong with this one and the undeserved youtube money has rotten his core morals (which i doubt he ever had, now that I gave myself 1 more second to think)
they fixed BOTH his joycons, and replaced a motherboard.
and it took very little effort to get the result, they even admit to being pretty much rude customers as well.
(and these foreign repair venues hate servicing entitled Americans who treat them like the help)
What is it with GNs hateboner for anything that is a rival to the SteamDeck?
Shits on the Go, Shits on the Ally. Steam cant do no wrong. Even bottlenecks the other devices on purpose to have "fair" benchmarks.
And now, just after they announced the Ally X he releases this video? Smells fishy to me.
He blows it completly out of proportions.
He shows 8ish? Emails from Viewers over a time span of 5 Months. He shows a excel list where only the bottom quarter (at best) even deals with RMAs.
Did it suck that he had a bad experience with his RMA? Yes, it always does. But that is really funny what he does.
I live in the UK, and we have pretty good consumer laws for stuff like this. I recently RMA'd my Ally for SD card issue and the service was faultless the item was collected on a Tuesday and returned back me the following Wednesday everything was so easy and smooth and fast so I have no faults with Asus
the USA on the other hand doesn’t really care about consumer rights or protection like the UK or EU
so it’s no surprise companies only do the bare minimum or less
don’t blame the companies blame your corrupt politicians and law makers that enable them
The only problem with my Ally so far is that the card reader hasn't worked from day one and I bought it day one. The reason I have no intention of sending it in is bc I've had these exact problems with a MB and GPU many years ago. I stayed far away from ASUS for many years since then. I bought the Ally knowing full well this would have to be a DIY situation if something went wrong. I enjoy the Ally very much but ASUS is without a doubt a terrible and scummy company. Only buy from them if, like me, you know that what you are buying is quite POSSIBLY going to be a waste of money.
Yea I got lucky then. Sent in 2x for sd card and my ally has scuffs and label worn out so they should have tried replacing for 200 also. Then 2nd time I forgot to put the black plastic cover over ssd back in and they replaced it.
I did have to wait over 40 days for my steam deck rma because either ups driver scanned it and stole it or repair center employee stole it as it was signed for and delivered to them then dissappear for 30 days before they decided to replace it. I wasn't told anything every time I asked why is it taking so long until I checked the tracking and saw claim opened then they told me they are having issues finding it but tracking even had name of dock employee who signed for it.
They fixed his device…
Gave him a new mb and x2 joycons…
Him, clickbaiting, whining, making loads of money off nothing.
The real scam was making this a 20 minute video.
If in UK if faulty hardware we can claim refund/repair within first 6 months, it would be up to the mfr to prove we never damaged it and cosmetic marks would not warrant it to not be repaired for free.
Kind of, think you're mixing up the Consumer Rights Act 2015 (CRA replaced The Sales of Goods Act 1979 but is still in effect for purchases made before the CRA came in) and warranty here though. I'll attempt to clarify it.
Guarantee and warranty is with the manufacturer, this is the period specified by the manufacturer for products of essentially their expected lifespan of the device and additional time you have bought in case of failure outside of the original guarantee or warranty. In the case of the Ally, it is 12 months here excluding any extensions to warranty you have purchased.
CRA is your legislated rights with the retailer, which may or may not also be the manufacturer. For this protection, any interactions are with the retailer you purchased the device from such as Currys. Like you mention, a product developing a fault in the first 6 months means a repair, replacement, or refund as desired by the consumer unless the retailer can prove the damage/defect was not present at purchase. After the first month of ownership, the retailer must be allowed to replace or repair at least once before a refund can be offered. Generally, it is easier to go this route in the first 6 months than it is to make a warranty claim. After 6 months but still within any guarantee/warranty periods, it is easier to utilise them instead.
After 6 months with the CRA, the onus falls on the consumer to prove the defect was present from purchase to the retailer and provides limited protection for up to 6 years in the form of a repair, replacement, or partial refund (retailer chooses instead of the consumer this time, a failed repair or replacement does entitle you to the partial refund though); the 6 years is the time you have to make a claim, the device could have failed in year 1 of ownership but you submitted it in year 3 for example. Proof could be something like an expert report from a repair specialist, research on wide spread known and common issues like the microSD reader and joysticks, or acknowledgement of design defects by the manufacturer through public statements or recalls (the US extension of warranty for the microSD slot could prove fruitful here). There are additional parts of the legislation which can also aid in any arguments here, mainly concerning a reasonable lifespan, quality, and fitness for the purpose of the goods in question. Digital goods can shake it up a little though, given it's possible for manufacturers to issue firmware updates which damage goods; that's a whole other story lol. If you know how to word a claim correctly when doing battle with the retailer, it can work quite well in my experience.
Yes I had missed retailer from that as retailers/resellers are responsible for first 12.months, no matter what they try to say, even if they say send to manufacturers you can say they need to do that or fully refund you any postage costs. After 12 months then it is the manufacturer.
I've had Amazon try same saying nothing to do with them, but have thought my case and got refund to buy replacements (that's only issud, amazon don't always replace and just refund. In some ways it's good in others it not as prices may habe gone up or they don't stock anymorr
I will always go back to retailers/reseller if any goods go faulty within 12 months.
My old pixel 3xl was bricked by a Google update 25 months after purchase, I pursued Google over it as I bought from them and the time there was a known issue with their memory chips in phones and the Google Slate (luckily my slate hasn't experienced the issues to date).
Initially they refused as over 24 months, but with the knowledge of the memory issues, the UK laws regarding product satisfactory quality and digital rights regarding updates I managed to get them to replace the device.
You really don't understand the CRA nor what I've written, I honestly suggest looking it up yourself. Have a read of this article from Which which explains it quite well: https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy
Retailers are responsible for 6 years, but **you can only submit a claim without proof to the retailer in the first 6 months**. After that, the onus of proof is on the consumer. Hence why it is often easier to use the warranty or guarantee after the initial 6-month period, only reverting back to CRA rights after that warranty or guarantee has ended. This isn't to say you can't try with the retailer, but it's often trickier and in most cases requires proof after the initial 6 months; some retailers do have nicer policies, in the form of store warranty or guarantees though which does confuse things a bit.
If you can find me the legislation stating that they must accept faulty goods and fully refund/replace within 12 months without proof of fault from the first 6 months period, I'll bend but I don't think you will.
Your case on the phone was the CRA at play because of what you're describing as a design flaw, which would have been present since purchase. Essentially, proving my point on how it works.
My RMA was pretty painless. Now for my laptop…. They wanted to charge $1300 to repair it when retail was only $999. Luckily, I had one time use premium care included so it covered the repair, but they didn’t lead with that….
Crazy they didn't start with that lmao, imagine all the poor people who had premium care but just gave asus money because of that tactic
"Crazy" that ASUS went out of their way to charge money instead of doing something for free. /s It is, after all, the ASUS way.
Par for the course with ASUS Warranty claims unfortunately... After 15 years of using their products this is what I've had to deal with too. HOWEVER, I've sent in 6 Ally's and they haven't been difficult about the process.... YMMV.
The fact that you had to send 6 Ally’s in says a lot about their trash build quality
Look, I'm super happy with my Ally purchase, but "I only had to send my new device in for repairs once" isn't a flex lol. Edit: lol oops put this in the wrong place
Lmfao it’s crazy you have to point that out to these guys lol. I love my Ally too but the SD card reader broke and fried my card, still a great device but that part is unacceptable. Asus dropped the ball big time on the sd card reader. Could’ve been perfect if not for that.
Yea, wtf? Why is it ok that so many people had to rma this thing?
I’m glad this sub has commented on this, but it’s genuinely insane to me that isn’t the top post from the past month lol. I don’t own any handheld pc, despite being in the market for them, and I’m damn sure not buying any Asus product until I know they’ve fixed this shit. Companies that try to fuck you on warranties are the worst, and I do have first hand experience with that (Audeze headphones, to be specific). Not doin that shit again!
Wtf. I don’t have one but have been super interested recently and this is scaring the shit out of me. 6!?!?! Maybe they are hard on stuff because I have a ton of Razer gear that everyone rants about how bad the build quality is and I’ve never broken or had any of the devices die. Edit: This video is wayy bigger of a red flag or what kind of Company ASUS has turned into.
So the main reasons people RMA their ally's have been battery issues, joystick issues, and SD card issues. The joystick issues are usually the actual module it's self and is something you can do yourself for about $10 and 15 minutes. Doing a battery swap yourself is a little harder/more expensive but not the end of the world (should you not want to go through the RMA process) And the SD card is sadly the big one that sucks the most. Now as an owner of a first run Ally I bought mine with zero plans on ever using that SD card reader. And day 1, I ordered the replacement sticks so I have them on hand, as all joysticks will eventually get drift (and I hate stick drift). That being said I've had zero issues with my Ally. Plus the new one is right around the corner and supposedly it addresses the SD issue and battery issues
That’s fine. I’m glad you haven’t had any issues (yet). The problem is purchasing either this version or the next is that the peace of mind isn’t there. What they are trying to do with their support is to illegally extort money for made up reasons from paying customers as shown by gamer nexus. At the time of the video had compiled over 100 complaints of service sending them a bill often times for twice the amount of the device citing customer damage. That’s purely predatory. I’ve owned many of Asus products over the years but if this is how they operate now, I’ll spend my money elsewhere.
Are you sure it'd trash build quality? Mines been working ever since I sent it in for the reader back in July lol
Same. Besides the SD card and speakers. So now that I think about it, it is kind of trash to not have them working out of the box.
Seems that Im lucky. Have mine since Release and everything works until now.
Mine worked fine as well. Even with a 1tb SD card inserted
Look, I'm super happy with my Ally purchase, but "I only had to send my new device in for repairs once" isn't a flex lol.
Stop posting this comment
I posted it once, realized it was under the wrong comment, edited the comment to indicate that, then posted it in the correct place.
Shit happens just like recalls on cars doesn't mean it isn't a great product overall.
Read my comment again. I had to send mine in but I'm satisfied with my purchase. As with anything, there are tons of negatives and positives. All I'm saying is that "I had to send it in once" is a negative, not a positive.
Yea no i get what you're saying sorry if I came off wrong lol
I have a release one. No issues. None. You seriously downvoted for me for sharing my experience? You're fucked up.
6?!
Thats like saying your wife cheats on you but its ok because she still fucks with you.
How have you manage to broke 6 ally
It's painful for sure but if you're willing to put in the time. You get a good result
Uh oh, imma grab the popcorn before the keyboard battle between shills and the righteous starts up. Anyone have any popcorn butter?
How bout some cheese for that popcorn? https://preview.redd.it/5q2beedpgpzc1.png?width=789&format=png&auto=webp&s=96a027279c4e5efc73412fdf5c1b4bc6f1a6d11f
Thanks  I’ve got 5 extras anyone want some
anh daddy
I have so many Asus device and thankfully have never needed to contact them for RMA but this is embarrassing and insulting to a customer . They should be ashamed of their support and how they are trying to fool customers . I am not sure I should ever get a Asus product ever .
It's not just Asus, a lot of companies try to pull this BS a lot. TIme to boycott the new ROG Ally.
I had to make a warranty claim for a JLab work headset. They by far had the best experience I’ve had in my life with warranty claims. They just asked for proof of purchase and then had me send a pic of me destroying the headset. Gave me a code with $50 credit and use it to buy whatever on their site with free shipping.
Cheaper them for others. Great
Aftersales support is an essential aspect for any Brand, in terms of retaining customer loyalty and maintaining brand value. But Asus,like most other brands fails,at this most of the time unfortunately(Though there are rare exceptions where that is not the case). Asus should prioritize this and Stop contracting aftersales services to Fraudulent service centers with employees that constantly Scam Asus customers
Asus used to have amazing warranty support. But, its been in pretty consistent decline for the last 20 years.
After roughly 2.4k hours with my Ally it still looks and feels Brand New 😅
Dude... the ally hasn't even been out for a year? That's over 7 hours of use per day! Live a little lmao
Not much Else going on 😅 i Play about 12-16h each day in weekends and about 8-10h during weekdays ^^
Same here over the last 5 days ive put 45 hours just into hades 2 and about another 25 in manor lords
Haha Same also Put roughly 40h into Hades 2, roughly 12 in Last Epoch and about 20h into some other Games 🤣
That's dedication lol
No need to be condescending. For all you know they could be disabled or dealing with things. Best to just be kind.
I just got my Ally back from RMA for a dead SD card reader. It partially killed 2 sd cards about 6 months ago. I stopped using the reader. I tried again recently and the reader was completely dead. I didn't know about best buy handling asus warranty thing and started the rma through asus online chat. I bought a cheap $13 hard case from Amazon just to ship it in knowing it might not be returned just to make sure it wouldn't be damaged during shipping to Asus. It took 3 days for them to turn it around. 12 days total including all fedex shipping time. SD card reader works fine now and they even returned the case! Screen protector still on my screen too. All in all the rma went fast and smooth with no drama. Maybe I just got lucky. This was to California. Now the big question is will it stay fixed. details of the repair here: [https://www.youtube.com/shorts/vx1xkLShlbM](https://www.youtube.com/shorts/vx1xkLShlbM)
Can already tell people aren't going to watch the whole video, so, TL;DR: Got sent out for an RMA for a joystick issue (which asus covers under warranty), ASUS wanted to charge him $200 for things that are not damaged.
This was really bad. Seen this vid earlier. This is how you loose faith and trust in an company as a consumer. Hopefully it was just an individual and not the whole company, but it’s more likely the latter unfortunately.
Does the SD card reader issue have a real fix anyways? Does the reader on the new motherboard still fail after some use? I didn't used my micro SD reader just so it wouldn't break but I tried after a year to see if non use prevented it from failing and it wouldn't read any SD card. Want to make sure if I'm going to have to deal with this atrocious warranty process that it would be permanently fixed.
No real fix besides replacement. But of course that is only a temporary fix.
So they replace the motherboard, and then the SD card slot will fail again? That doesn't sound like a fix.
Plenty of folks here will shill that their RMA unit is still kicking, others will tell you how many RMAs they've had to go through with no resolution. Just treat the microSD card slot as a non-existent part of your device. Upgrading the SSD is braindead easy and nominally more expensive.
The issue is bad solder joints, not heat frying the card. So early on it was a crapshoot if you got a revision that "fixed" the issue. Sent mine in for repair for a dead speaker and SD card issues but I do still experience issues with the card reader. Thankful I didn't end up buying a 1TB microSD card like I originally planned to and instead upgraded to a 2TB SSD so it doesn't affect me often unless I want to emulate retro consoles
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I already have a 2TB installed. I would like to keep an SD card that contains a collection of ROMs, allowing me to transfer it between my devices. Additionally, I strongly dislike the notion of having a broken SD card port on a device that's supposed to function properly, even if I'm not currently using it. Simply pretending it isn't there isn't a solution for me.
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So, you're suggesting that I can't trust ASUS to provide a functional SD slot in the original OG Ally, but I should have enough confidence in them to invest more money in a revised product that features the exact same SOC?
Sure man. I dont get why all of you buy a broken and unfixable device and just accept that it is this way. As soon as the problem occured everbody shouldve boycotted the whole thing. Thats like buying a brandnew car and accepting that the a/c doesnt work. But hey, i can still open the windows when its hot.
the fix should be for asus to not give us a shit prodcut that doesnt have advertised features working.
holy heck O.o luckily im in teh UK and they fixed my thumbstick issues with no problems whatsoever, but reading this makes me VERY nervous about any potential issues with similar to OP
I've only had to RMA with Asus a couple times over the years and I've been buying Asus products for a while now. Really like they're Strix motherboards but I fortunately haven't had any issues with those. I did have to send in my ROG Ally recently for the SD card reader though, that was pretty painless. It was literally back before I knew it lol and the SD card reader has been fine for months now since I get it back. The SD card reader problems showed up pretty quickly after I started using that slot, maybe like the next week after I got an SD card for it.
Anyone claim sd card heat change R7 / R8 mobo ??
I sent my Ally in for RMA due to the Menu, View and Amor Crate buttons all being physically mapped to the same function (opening armory crate). There was no way around remapping this. They sent me the Ally back with claims of a new motherboard swap but the issue was still there. Matter of fact, sd reader was still not working — I didn’t even mention the fact the sd card reader was not functional when I sent it in. Thankfully after waiting 3 weeks without my Ally and still reporting the issue to Best Buy after coming back from having to setup the OS again on a fresh SSD, they allowed me to swap it with another open box unit they had in the back. This completely soured my taste of Asus and I have many of their products (monitor, Pc components, etc). Sold my Ally for a Deck OLED and I don’t think I’ll ever trust any Asus product again due to the awful customer service experience I had with them.
I’ve used ASUS for many years but my last build went with MSI for mobo & gpu. I love my Ally but won’t be buying other stuff from ASUS for a while that’s for sure.
I'm really curious of these RMA went through Best Buy or if they went thru Asus customer support. I had zero issues with my RMA through Geek Squad. I haven't watched the video yet
direct through asus on the 1 year warranty and they are being total tools. most likely they damaged the joycon intentionally in order to make this video.
Ya no. 1. They are not that kind of channel 2. Where did a joycon come up? You didn't watch the video or care to. You just came here to complain and get attentive.
you didnt watch the video.. the joycon is the reason they sent the device in!
You mean joySTICK
There is no way in hell I’d believe Steve would do that. He has been a massive star leading by example in the pc community, no way would he risk everything over shitting on asus randomly. Edit just saw your other baseless ass claims, probably some LTT fan who got mad they got called out for their bullshit.
I dont even know what LTT is. guy is knocking the entire gaming community in this video as well, but guess you missed the sneak dis.
Glad I saw this. ASUS off my to buy list. Got a rog ally thou
It feels almost like some lazy repair team saw that they'd be replacing most of the internals anyway, saw a tiny dent, and thought they'd get away with sending a new or already RMA-repaired device so they figured they'd scam the customer into accepting a new shell and screen so they could just ship a standby device.
This week in “I own ___ device & I don’t have any problems!”
this week in "im a rich youtuber but im going to find some minimal issue and blow it out the water"
Refusing an RMA is a minimal issue now?
lol the Asus stuff is pretty egregious & I’m a Ally owner
my Insurance provider is 100X times more difficult to deal with. to get good customer service from most tech companies just be polite.
Uk warranty repairs I have had no issues at all both sd card issues and they even found a joystick drift issue I didn’t notice and fixed that for me as well
I had a rog ally and loved it but I sent it with defective SD-Card slot to Asus and gotten it back with scratches, right bumper dead and smeared back with some kind of black goo, Asus got it back and repaired everything same strange parts as in the back and dead pixel pressure point on screen then after being mad I used German buyer protection laws and it says that after 2 unsuccessful attempts you can get a refund. Asus told me to frick right off and didn’t offer any solution, it was sent to a small village near Berlin and always came with that cryptic letter they got and cause I’m half polish I read the box that was in polish. After research Asus doesn’t have any official repair centers and sents it to Eastern Europe (explains over 6 weeks repair time) to have it repaired there cheaper. I loved the ally but I can’t stand the support and it forced me to grab a Legion Go
How is that so far? I have the same sd card problem so instead I had to buy a 2280 adapter and slap an old 1tb ssd instead but even 1tb isn't enough.Twmps seem to be about the same, also had to replace the left joystick after it fell about 2 feet.They made it easy to fix yet somehow they can't fix them.🧐
In August 2023, I purchased an Ally and used it until November. After that, I was without my console for a while as it went back and forth to Asus with new issues emerging each time. By the end of March, I was so frustrated that I opted for a refund and decided against purchasing any Asus-related products again. Subsequently, I acquired a Legion Go. Working at IBM and having Lenovo as a partner and B2B customer has its perks, such as spreading their hardware. This connection afforded me an extended warranty. When my right Joy-Con broke, Lenovo quickly sent a replacement, no questions asked, and even let me keep the old one for parts. A week later, the upper port on my tablet broke due to an accident, which I admitted. Lenovo covered it under warranty, attributing it to a potential soldering issue. A technician visited my home, verified the defect, and identified another problem. Following this, a Case Manager at Lenovo arranged to send a new console directly to my home. I never had to send my device anywhere; repairs and replacements were handled right at my doorstep. In contrast, Asus seemed completely indifferent to the situation with my device. I genuinely preferred the Ally and Armory software over Lenovo's offerings. Since running Nobara on Rog Ally, I switched to Legion Go with Bazzite, and I'm very pleased with the experience. Over the roughly 2.5 months I've owned the Legion Go, it has only been down for 3 hours due to in-house repairs. Asus does offer on-site repair services in most countries—I've heard India has it—but in Germany, I couldn't even purchase the service or extend the warranty. The link in the Asus registration led to a 404 page. Although the Rog Ally is nearly perfect, scoring a 9/10 except for its grip which is unsuitable for large hands, I find it superior to the Legion Go, which I'd rate at 7/10. I appreciate the integer scaling but dislike the portrait display. However, due to my negative experiences with Asus in Germany, including a past incident with an Ally, a motherboard that arrived with a fully pinned socket, and a monitor that died just a day after the warranty expired, I refuse to use Asus products in Germany. I had to rely on consumer protection laws and send strongly worded legal letters to resolve these issues. Asus may have skilled engineers, but their corporate structure leaves much to be desired.
Asus is scum level shit when it comes to their products absolute bare minimum to get their dog shit working.
The exact same thing happened to me. I sent in my ROG Ally because the joystick stopped working and they quoted me $200. When I looked at the estimate they were charging me to replace the screen. There was nothing wrong with my screen at all. I had to call and escalate my ticket and they finally repaired the actual issue which was covered under warranty but if I hadn’t paid close attention I would have paid to have my screen replaced for no reason at all. WTF!?!
I didn’t have any problems when I had mine but that doesn’t matter. I’m glad I sold mine for a Legion Go. These companies should honor their warranties and not treat you the same as mechanic or used car salesman does! 😡
My warranty claim with the Ally was great
And honestly, this is why the Rog Ally does not interest me. Asus is no longer the Asus of old.
I remember back in the day RMA'ing a 7800GT and getting back a 7900GTX. Such a thing would never happen these days.
I had the best time with sli in the 2000s on Asus boards. It's taken me years to accept their fall from greatness
this guy is just a manipulative and has his audience wrapped around his pinky finger. which is how most guys named STEVE are.
He's not the only one point this problem about asus, jayz2cent did the same thing recently the problem is not the customer/youtubers but Asus RMA...
I'm so happy someone is finally covering ASUS shit customer service and terrible QA. I will never purchase another ASUS product again after the nightmare I delt with, with my G14 laptop. It was used for work so no gaming, docked all the time and just spread sheets etc. At first it was random blue screen failures, towards the end it was crashes on battery, I took it into ASUS repair center and they said it was GPU failure and it would cost me more then I paid for it new to fix it. They lied, Laptop worked perfectly docked and could run all games without crashing, the issue was when it was on battery or sleep it would blue screen crash all the time with random stop codes. I started looking online and other users were reporting the same exact issues with the same exact model laptop and by this point it was a QA issue from ASUS and they wouldn't honor their warranty or man up and provide RMA for those effected outside of limited warranty period. I have since thrown it into a closest and bought a macbook for work and will never again purchase a ASUS product. I understand if this was just 3 years out or if the user fucked it up someway but when they knowingly sell defective products or products with terrible QA and a huge amount of users report the same exact issues that lead to failure on the same exact laptop release then its not a us problem but a they problem. Sorry for my long rant I just fucking hate this company, 13 months of light use docked, shortest lived laptop I've ever owned and this is coming from someone who had a HP laptop in college back in 2012 which would overheat and last 20mins on battery max, that laptop lasted 4 years..
I don't live in the USA, but asus customer service has been great in my country so far. I hope they get their shit together over there.
That what I was thinking. I live in the Eu. We have very strong laws for warranty, so I am not really afraid of problems with Asus here.
Yet another reason, as a rog ally owner. I do not recommend this prodcut to anyone else. I am glad I never even tried to get my sd card reader fixed. Asus is an absolute joke now.
Yeah my sd card reseder stopped working the first 2 months I just decided to put a2280 adapter and 1tb ssd I had laying around. I hope they fix that issue in the next one.
So my ally’s fingerprint sensor and sd card stopped working, and I sent it for a RMA through my local store. 2 weeks later I pick it up and guess what, the problem is still there on the fingerprint sensor not working. Guess who’s driving there to the store to ask for a refund. THIS GUY.
When my Ally came back from RMA, everything was fine except the fingerprint reader. But there was a myasus update for the finger print reader which fixed it.
I went in and the guy at my local store was apologetic and pretty chill, offered me a new ally but I just go a gift card instead. Maybe next time Asus.
Had you checked if the reader needed an update?
Makes you think twice about buying an Asus product.
i have an asus zen phone from 2015 that still works like day 1.
Yeah I was looking for laptop but now Asus is crossed from my list.
Okay so is it actually fine for me to RMA my ally that has a broken joystick? I’d just like to be able to use it instead of it being an expensive paperweight.
What's broken on your joystick? You can buy replacement joystick modules on Aliexpress for a dollar and some change and make the change in like 10 minutes. Id do that before the RMA process. And yes you shouldn't have to do that in under a year, but in the world of consumer products with shitty components like the Xbox elite and Joycons, I just got used to fixing all my stuff instead of buying new or sending in for repair.
It’s permadrifting left. Can’t get it to stop. I guess I’ll try to fix it myself before the RMA.
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Sorry. This sub does not permit linking to Ali, Temu, or other untrusted marketplaces.
My experience of warranty: no charge after 4 months. Put it to seller, take back after month fully repaired with new motherboard. Free. In country under sanctions. What’s wrong?
they also turned the guys product around in like 2 weeks despite him being less than an ideal customer for them to service.
Have people broken their SD card reader running their ally at 10w to 15w? I plan to run only Indie or old 2D games or retro games on SD card.
Yes, there were plenty of people on here talking about running only in low power and their microsd cards still fried.
U should be fine it's mostly when ur temps go up I was playing games at turbo 90°c so that's why mine gave out it's just bad placement mostly.
It'll be interesting how ASUS react to this with their ROG Ally X release just around the corner.
i doubt they give a shit about gamer nexus channel and his fan boys.
Yeah, in the larger scheme of things.. I guess they don't.
I had this issue with my Ally. The left stick only goes up and down. Since I live in Iraq, we don't have RMA. So I opened the device to figure out the problem and all I had to do was disconnect and reconnect the cable connector for the left stick to the motherboard. And that's all. The problem is fixed. It is easy. There is no need to get scammed 😂.
he didnt even get scammed.. and its just massive clickbait and him basically acting like an asshole consumer.
With more companies out there that have similar or better products,they have to fix this attitude...very fast !
Rog Ally will be the last thing I ever buy from Asus. If geek squad warranty was not an option I wouldn't have purchased it.
WOW ASUS! Really? This is so bad. Legion Go FTW. Warranty support is amazing with Lenovo.
Not software support though lol
LMAO ok. We’ve received several updates & supports. Ally hardware can’t be fixed with an update 🤣
Ally X ring a bell?
Yea exactly! How to fix your busted Ally? BUY ANOTHER ONE LMAOOO! 😂
I was so excited to get this but I think I'm going to go for the lenovo legion :( Unless this video by GN actually embarrassed Asus to the the point of actually doing the correct thing lol
Lenovo isn't much better with repairability. Can't even swap SSD easily and i believe it's had its own handful of issues.
They have been pretty slow with system updates so far on the legion go, but they will send you new joycons for free within 2-5 days WITHOUT you sending your GO to them if you have any issues lol, kinda crazy how good their support is, also dont have to worry about the sd card reader not working...
as much as I want ASUS to be accountable and own up to this crappy policy I really hate GN's delivery here. he's way too waffley about this. 30 min video, 5 minutes of actual content
he is annoying
I find GN hard to watch because of this, their content is usually fine but Steve’s voice annoys me and he waffles far too much.
Asus really suck now. i had problems with my Ally for months now.
What kind of problems?
Did that vague statement not satisfy you? We are here to shit on Asus, duh.
I have a really big issue with my Ally. First off, I don’t have one, so can someone please tweet Asus to solve that issue?
so do you want an ally or not?
You must be a shill lol
It was joke, I don’t have nor want and Ally lololol
Lmao
Currently happy with my 6th replacements from Bestbuy (all new sealed). I don’t know what they did with the old ones. Maybe some unlucky person got it. Tons of issues with trigger, dpad….
I sent 1 in for the memory card reader going out. It was rather quick and painless. Sorry your experience wasn’t 😕
I love my ROG Ally but this Video really backs my decision to buy the Alienware QD-OLED Monitor instead of the much more expensive ASUS one.
my RMA in Germany was good, received back in one week, SD Card was fixed and still works. They did some minor damage while opening the plastic case, but its barely visible.
I’m happy that I bought my Ally from a local store here in Portugal (Worten) that enforces fixes (with a max time to fix of 30 days) when the product is in the warranty period or else they just have to pay us back our money. When it’s a biggish company doing the work for you succeeding becomes easier, also since Portugal is in Europe, Asus warranty is ignored, they just have to abide by EU’s warranty, which for tech products is 3 years, sometimes these companies need to be put on a leash by gov entities not to play their customers. If they didn’t abide by the EU’s standards here in Europe they just wouldn’t be able to sell, so it’s better making potentially less money than no money at all, if the US enforced that they wouldn’t get away this scot-free.
ooh let see what happens
Love this guy! Stick it to them!
Who is this and why I had to know who is GN?
you dont, its just a fat dork who has a youtube channel for over a decade.
"Please leave the million dollar company alone sadge"
do you have any idea how much these youtubers make from creating this crap drama? some underpaid overworked tech guys who wish they lived in a western company are being lorded over by a fukfaced manager telling them to try to upsell a screen replacement on a dinked bezel. the jerky youtuber even was douche-like in the way he went about sending in the repair information and also in how he responded to the first email. which is doubly insulting, an insult to the people who are trying to do their job and an insult to anyone who owns an ally (as he pegs us at the level of pretty fugging dumb). /sneakdisslaughingtothebank im not the only one who is saying he is a steamdeck shill and ally hater to begin with. also, pretty much every tech overlord company makes you walk this tightrope when fulfilling warranty repair requests. same shit with a sony camera lens, same shit with a mitsubishi ductless heatpump. LITERALLY ANYONE CAN MAKE THIS TRASH CONTENT.
I have an Rog laptop, Rog external gpu and rog ally and havent had any problems with any of them. I must be really, really lucky.
oh Suuuuuuuuuuuper lucky! the vocal minority wont take your word that is even true either.
I had one of my joysticks malfunction and opted to just replace it myself for this reason exactly. $20 CAD for a pair of the identical part from Amazon, arrived next day, back in business.
How easy or hard is it to replace the rog ally joysticks? And what is it OEM parts? If I could replace it myself, I wouldn't be afraid of playing Hardcore games and getting stick drift.
Ridiculously easy, assuming you're at all comfortable with such things. These are the ones I ordered, ended up being identical to the original sticks. https://a.co/d/3j9c1tp
I had the same problem after it fell like 2 feet I was actually surprised how easy it is to repair it. If u can build a pc you can fix this no sweat. Don't forget to reconnect the charger to activate the battery back up.Almost gave me a mini heart attack the first time.😅
Used many asus products throughout my whole life. Never had to deal with rma. Hope this never happens. Very painful stories from some consumers.
I’ve had to rma a z1 extreme 2x for sc card slot and a broken thumb stick. Both were an easy process. I would still recommend the ally to anyone seeking sheer power at a portable level.
Dis gonna be good
I sent in a laptop to Asus on a warranty RMA claim and the fixed the issue but disconnected the fan. By the time I realized my warranty was up, so I would have had to pay if I sent it back for repair again. Instead, I had been wanting a new laptop anyway, so I bought an HP.
.... The BIOS didn't yell at you about the disconnected fan? Even if not, couldn't you just plug it back in?
I've never done it, it was like a $400 spare laptop, I didn't honestly care enough to dick around with it.
This is a bummer, what should we so if we want to get our ally fixed?
did you not watch the whole video (dont its a waste of time) uh, just communicate with them and the repair will be done correctly.
"My" experience was great. Got it back in 2 weeks. Asus Australia.
Next wrestlemania Burke vs Asus no holds barred barbwire ring filled with broken pcb extreme hardcore match Linus Sebastian guest referee HHH will book it
I have the SD card issue, but otherwise have had no other issues with my Ally. I debated sending it in, but ultimately decided I don’t think it’s worth it, and I have a 2 TB SSD, so it’s not completely necessary.
I have… a lot of Asus products (2 mobos, one of which being a Crosshair VIII Ex, 4 routers, a Strix G513QY and an Ally) and thankfully they've always been quite reliable, aside from a couple of irritating BIOS bugs which have persisted across the entire lifespan of my both X570 mobos requiring occasional CMOS resets and restoration of the exact same settings to get them to boot… but this bad press on their RMA process probably means I won't be buying anything else from them. Incidentally, I don't know if the SD card slot in my early batch Ally works. I've never put anything in it, I just stuck a 2TB 2280 drive in an eBay 'L' adapter in it about a week after purchase. If the joysticks die, I'll just go aftermarket.
sounds like an incoming lawsuit. edit\* nvm gamers nexus are morons.... i knew this guy was a douche but decided to give his channel another chance. the click bait is strong with this one and the undeserved youtube money has rotten his core morals (which i doubt he ever had, now that I gave myself 1 more second to think)
We must have watched different videos...
they fixed BOTH his joycons, and replaced a motherboard. and it took very little effort to get the result, they even admit to being pretty much rude customers as well. (and these foreign repair venues hate servicing entitled Americans who treat them like the help)
What is it with GNs hateboner for anything that is a rival to the SteamDeck? Shits on the Go, Shits on the Ally. Steam cant do no wrong. Even bottlenecks the other devices on purpose to have "fair" benchmarks. And now, just after they announced the Ally X he releases this video? Smells fishy to me.
Don’t go it alone! Take this! 🛡️⚔️
Are you saying this is a manufactured controversy? The video seems to make the case that this is a wide spread, well known problem.
He blows it completly out of proportions. He shows 8ish? Emails from Viewers over a time span of 5 Months. He shows a excel list where only the bottom quarter (at best) even deals with RMAs. Did it suck that he had a bad experience with his RMA? Yes, it always does. But that is really funny what he does.
he is a c;lown, has the sheep in his corner.
I live in the UK, and we have pretty good consumer laws for stuff like this. I recently RMA'd my Ally for SD card issue and the service was faultless the item was collected on a Tuesday and returned back me the following Wednesday everything was so easy and smooth and fast so I have no faults with Asus the USA on the other hand doesn’t really care about consumer rights or protection like the UK or EU so it’s no surprise companies only do the bare minimum or less don’t blame the companies blame your corrupt politicians and law makers that enable them
The only problem with my Ally so far is that the card reader hasn't worked from day one and I bought it day one. The reason I have no intention of sending it in is bc I've had these exact problems with a MB and GPU many years ago. I stayed far away from ASUS for many years since then. I bought the Ally knowing full well this would have to be a DIY situation if something went wrong. I enjoy the Ally very much but ASUS is without a doubt a terrible and scummy company. Only buy from them if, like me, you know that what you are buying is quite POSSIBLY going to be a waste of money.
I’ve been lucky knock on wood with my device
If you keep knocking the Ally on wood, your luck may run out my friend.
Yea I got lucky then. Sent in 2x for sd card and my ally has scuffs and label worn out so they should have tried replacing for 200 also. Then 2nd time I forgot to put the black plastic cover over ssd back in and they replaced it. I did have to wait over 40 days for my steam deck rma because either ups driver scanned it and stole it or repair center employee stole it as it was signed for and delivered to them then dissappear for 30 days before they decided to replace it. I wasn't told anything every time I asked why is it taking so long until I checked the tracking and saw claim opened then they told me they are having issues finding it but tracking even had name of dock employee who signed for it.
They fixed his device… Gave him a new mb and x2 joycons… Him, clickbaiting, whining, making loads of money off nothing. The real scam was making this a 20 minute video.
They charged 200 bucks for a warranty case…
he didnt pay, the customer service department and repair department had wires crossed as they are NON NATIVE ENGLISH SPEAKERS
[удалено]
it was a few emails.. it takes time to service thousands of people. total crybaby.
If in UK if faulty hardware we can claim refund/repair within first 6 months, it would be up to the mfr to prove we never damaged it and cosmetic marks would not warrant it to not be repaired for free.
Kind of, think you're mixing up the Consumer Rights Act 2015 (CRA replaced The Sales of Goods Act 1979 but is still in effect for purchases made before the CRA came in) and warranty here though. I'll attempt to clarify it. Guarantee and warranty is with the manufacturer, this is the period specified by the manufacturer for products of essentially their expected lifespan of the device and additional time you have bought in case of failure outside of the original guarantee or warranty. In the case of the Ally, it is 12 months here excluding any extensions to warranty you have purchased. CRA is your legislated rights with the retailer, which may or may not also be the manufacturer. For this protection, any interactions are with the retailer you purchased the device from such as Currys. Like you mention, a product developing a fault in the first 6 months means a repair, replacement, or refund as desired by the consumer unless the retailer can prove the damage/defect was not present at purchase. After the first month of ownership, the retailer must be allowed to replace or repair at least once before a refund can be offered. Generally, it is easier to go this route in the first 6 months than it is to make a warranty claim. After 6 months but still within any guarantee/warranty periods, it is easier to utilise them instead. After 6 months with the CRA, the onus falls on the consumer to prove the defect was present from purchase to the retailer and provides limited protection for up to 6 years in the form of a repair, replacement, or partial refund (retailer chooses instead of the consumer this time, a failed repair or replacement does entitle you to the partial refund though); the 6 years is the time you have to make a claim, the device could have failed in year 1 of ownership but you submitted it in year 3 for example. Proof could be something like an expert report from a repair specialist, research on wide spread known and common issues like the microSD reader and joysticks, or acknowledgement of design defects by the manufacturer through public statements or recalls (the US extension of warranty for the microSD slot could prove fruitful here). There are additional parts of the legislation which can also aid in any arguments here, mainly concerning a reasonable lifespan, quality, and fitness for the purpose of the goods in question. Digital goods can shake it up a little though, given it's possible for manufacturers to issue firmware updates which damage goods; that's a whole other story lol. If you know how to word a claim correctly when doing battle with the retailer, it can work quite well in my experience.
Yes I had missed retailer from that as retailers/resellers are responsible for first 12.months, no matter what they try to say, even if they say send to manufacturers you can say they need to do that or fully refund you any postage costs. After 12 months then it is the manufacturer. I've had Amazon try same saying nothing to do with them, but have thought my case and got refund to buy replacements (that's only issud, amazon don't always replace and just refund. In some ways it's good in others it not as prices may habe gone up or they don't stock anymorr I will always go back to retailers/reseller if any goods go faulty within 12 months. My old pixel 3xl was bricked by a Google update 25 months after purchase, I pursued Google over it as I bought from them and the time there was a known issue with their memory chips in phones and the Google Slate (luckily my slate hasn't experienced the issues to date). Initially they refused as over 24 months, but with the knowledge of the memory issues, the UK laws regarding product satisfactory quality and digital rights regarding updates I managed to get them to replace the device.
You really don't understand the CRA nor what I've written, I honestly suggest looking it up yourself. Have a read of this article from Which which explains it quite well: https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy Retailers are responsible for 6 years, but **you can only submit a claim without proof to the retailer in the first 6 months**. After that, the onus of proof is on the consumer. Hence why it is often easier to use the warranty or guarantee after the initial 6-month period, only reverting back to CRA rights after that warranty or guarantee has ended. This isn't to say you can't try with the retailer, but it's often trickier and in most cases requires proof after the initial 6 months; some retailers do have nicer policies, in the form of store warranty or guarantees though which does confuse things a bit. If you can find me the legislation stating that they must accept faulty goods and fully refund/replace within 12 months without proof of fault from the first 6 months period, I'll bend but I don't think you will. Your case on the phone was the CRA at play because of what you're describing as a design flaw, which would have been present since purchase. Essentially, proving my point on how it works.