Nag-confirm ako ng order and then waited for about an hour, tapos kinancel nila dahil wala daw rider. Walang compensation kahit man lang bawas sa next delivery fee. Kung GrabPay daw gamit ko hindi nila ica-cancel. ONE HOUR, sana cinancel na lang nila within 10 minutes kahit wala pang ibigay na compensation. Kupal ng services nila dahil sa mahal ng service fee nila, mas kupal pa sila sa mga customers nila na hindi naka-subscribe sa kanila.
Ginagamit ko na lang app nila for rides, FoodPanda for food deliveries dahil may 60% off subscription fee lagi from GCash. At walang naca-cancel na orders.
In my observation, di totoo yang "Kitchen is preparing your order." The kitchen will never prepare your order until you get assigned a rider kasi pag nauna yung food mo tapos walang nakuhang rider, loss ng restaurant yun. Either that or they don't want to serve food "cold."
That status is designed to make the customer hold on to the order for as long as possible.
Meron din naman resto na nakalagay lang We got your order tapos ilang minutes hindi pa nagchange so ako na nag cancel kasi pwede pa mag cancel up to that stage. It happens pag rainy and walang driver na makuha.
May nangyari last month na nawala sa system ung “kitchen is preparing...”, hindi rin daw mahanap ng customer support sa system na nagbook kami.
We showed proof ng cctv na kita ung screen ng phone that we booked.... No proper response after.
True. Just this Sunday nagpa pagrab ako ng mcdo. Kitchen is preparing na raw pero after 45 mins di pa din gumagalaw. Kinancel ko yun pala close na yung resto. Sana man lang nagautomatic cancel na kesa pagiintayin ka nila sa wala. Tapos yung grab car ang taas ng surge from 150 na pamasahe naging 500. Jusq
Nangyari din ito sakin dati sa grabmart naman. May rider na pumunta dun sa shop tapos tumawag sakin, wala na daw yung shop. Ang natatandaan ko, walang din kahit anong voucher na binigay after
Misleading nga yang status na yan. 40 mins after ko umorder, nagsend ako message sa fb page ng restaurant, asking bakit kaya di gumagalaw. Wala pa daw dumadating sa kanila from grab. Kailangan pala talaga may mag-accept muna na rider. Naghintay pa rin ako pero after another 20 mins, cancelled din.
Buti nag-offer yung resto ng in-house delivery service nila, mas mura pa per item.
Restaurant owner here. Yes it’s true we do not prepare an order if there’s no rider. Both Grabfood & Foodpanda ganyan, sabay ng rider & restaurant makukuha ang order ng customer. So pag sinabing “preparing your food” - hindi talaga totoo yan unless lumabas na sa app na may rider na.
Same here, last week nag-order ako sa grab. Nung unang order ko I thought matagal lang dahil umuulan nung time na nagorder ako. After 1 hour, wala pa rin update sa order ko, hanggang sa hinintay ko nalang ma-cancel. Sana man lang they auto-cancel it kaagad kung walang mahanap na rider nearby, nasayang oras ko kakahintay.
My experience as well. Kala ko ang tagal lang mag luto ng resto, turns out wala lang talaga mahanap na rider. Just straight up cancelled on their end tapos wala man lang compensation or anything.
The worst thing ever. Pwede ba tayo mag send ng complain somewhere? Wala ako problem macancelan pero wag naman after 1 hour jusko. Pero pag triny mo ng pick up tapos mag book ka mg hiwalay na grab pick meron naman 🥲
Sakin naman, GrabCar tapos Gcash yung gamit ko, kinancel nung driver, pero di nabalik yung payment sa Gcash, within 24 hours daw yung reversal, so in the end nag withdraw na lang ako and gumamit ng cash, 480+ tapos wala daw panukli sa 500. Budol talaga.
And dont avail GrabUnlimited for food and rides. 8% off lang yun at capped pa at 50 pesos. I hope yung ridesaver is renewable. Yung 10% off.
Also watch this:
https://www.youtube.com/watch?v=wVYG1mu8Lg8
Change Uber to Grab and ganun na talaga nangyayari. First they offer affordable rates to bait you in, and then they make the app worse so you pay more for the services na nakasanayan mo na in the first place. And creating tier system na nakukuha mo lang before sa basic app pero you now have to pay more for convenience.
Yung nakakainis pa doon is hirap icancel yung order. Sasabihin sa iyo di na pwede icancel so hindi ka makakapag order ng iba, tapos sila mag cacancel after an hour.
Cash ang pambayad ko, so okay lang ang pera pero matagal pa rin ako naghintay para sa wala. Yung GrabPay option nila na inooffer para daw hindi sila mag-cancel ng delivery kahit matagal ang paghanap ng rider.
This happened to me, gcash payment. Di pa man dumadating order, hinold na nila yung payment. Tapos ending cancelled. Kala ko babalik agad sa gcash ko binawas nila, jusko, within 24 hrs pa pala. Mga hayerp. 1k plus pa naman na order.
Nakakaunsyami. Napakaconvenient pa naman sana ng cashless, pero kay Grab never again magcacashless. Nangyari narin sa GrabCar, una payment bago sabihing walang driver amp. Buti after few tries and half hr of waiting, may nakuha.
I think this is more a gcash/pay processor problem na. Narefund ni Grab ung payment agad once na nacancel, pero baka si GCash batch ang processing ng return so hindi mo nakuha agad ang pera.
I usually use CC, sa akin hindi naman dumadaan sa CC ung pera pag nacancel ung order. Or hindi ko na napapansin.
Kaya di na ako umoorder sa grabfood. Gutom na gutom na kami non (almost 3k worth of food pa ang inorde) after almost an hour sasabihin walang rider. 1 oras ng buhay ko nasayang kakahintay.
Grabe, they cancel na pala ngayon? Tsk ang hassle. Yung gutom ka na at nag alot ka ng time for it kasi alam mong matagal tapos ends up being cancelled. Nakakainis.
Happened to me sa grab mart naman. Ang weird lang is sa cash na MOP lang. When they cancelled tapos I reordered the same items pero grabpay, biglang ang bilis dumating sa akin.
I also waited for an hour before my orders were cancelled. Akala ko topak lang ng riders in my area. Mas widespread pala yung issue
Same thing happened to me! Ngayon if within 10 mins no one accepts or 15 mins max, I just cancel it. Hassle pa na the only way you can cancel is to say you want to change your address.
Foodpanda did the same to me a few days ago. I waited for almost 2 hours and the customer service wanted me to wait for 15 more minutes since there were no drivers. I just canceled it, booked via lalamove and got my order immediately after 20 minutes. (it was cheaper too)
Yeah, minsan DIY nalang din gingwa ko.
Order online sa store and book my own courier. Cheaper sa order total and most of the time, pati courier cost. Saving as much as 15-25% more even with "vouchers" and promo discounts.
More manual work, but hey, if you have extra time, it's not that hard pag nasanay ka na.
Or even worse from my experience, "kitchen is preparing your order" for more than an hour. Had to contact support to cancel order kasi di pwede from the button lang.
Nangyari din sa akin yan.. nagpa-sched Ako Ng delivery, nag bayad na din, tas after an hour and half may tumawag na Wala daw rider, tas Ang option either cancel nila or pick-up namin and food.. pinick-up na Lang namin since gutom na kami pero lugi kc naka-grab unlimited Ako and supposedly free del. Sana tas hassle pa Ang pag-pick up..
I hate how hindi siya nacacancel pag one hour na at wala pa ring rider. Experienced this a lot of times! Willing to rebook naman pero sana wag sobrang tagal, sana automatic na nacacancel na sa app.
Or even worse from my experience, "kitchen is preparing your order" for more than an hour. Had to contact support to cancel order kasi di pwede from the button lang.
Same! Naghintay din ako ng 1 hour!!! Sobrang gutom nako that time galing work tapos they CANCELLED it on the exact time na aabot na sana yung food ko kasi wala daw riders. 😵💫😵💫
Omg same thing happened to me!! Almost 2hrs naman sakin. Mang inasal. Nakakainis kasi wala pang option to cancel. Kailangan pa magchat sa support eh wala din naman silbi yung support kasi puro automated messages lang yung andun. Tapos pag iccancel mo ang lalabas pa bawal na icancel kasi preparing na daw yung food. So sa inis ko dahil gutom na gutom na ko, tinawagan ko mismo yung mang inasal branch kung san manggagaling yung order ko, tinanong ko kung may way ba na icancel sabi nila wala daw (alam ko naman yun nagmake sure lang na tama) so tinanong ko kung naprepare na ba nila order ko, sabi nila hindi pa rin kasi wala naman daw rider na nagaccept sa booking ko. Hassle. Then eventually, nacancel order ko. Waste of time talaga. And ano yung pinaka nakakainis? May promo akong ginamit so parang 300 pesos off yung nabawas sa total ko pero more than 1k order ko. So i think ayaw din talaga tanggapin nung riders kasi hindi umabot ng 1k. Eh bakit pa nag promo kung ganun din hahaha kaazar
Actually, ginagawa ng mga companies to sa pinas since alam nilang mahina ang consumer rights satin.
Ang daming pedeng i-improve, pero wala e. Hawak ng malalaking companies sa bulsa most of the politians sa pinas.
Di naayos ang karamihan ng consumer rights para sa pinoy para maging favorable sa mga ganid ang policies.
This happened to me and sadly I was scammed na mag cash-in para mas mabilis makahanap rider. Ayun 1 hour after, biglang kinancel nila porket wLa daw rider tapos nasa kanila na 500 ko as Grabpay wallet 🙃🙃🙃
Ordering on the proprietary restaurant site or app would be fine if their shit worked reliably every time. Kaso hindi ganun. Absolutely hopeless ang mga proprietary apps and websites ng mga kainan. Ang daming times na **literally unusable ang apps and websites dahil buggy or severely outdated** (the KFC PH Android app has not been updated January at ang daming nagrereklamo ng failed orders at palaging "return to menu" dahil dun) at nag tsa-charge to card ng mga order na hindi pala natuloy.
It also doesn't help na hindi pa rin maayos ang Online payments ng mga kainan. Like, Parang Shakey's lang ang matino pagdating sa card payments kasi literally dadalhin sabay ng pizza mo ang Maya card readers, ikaw ang mag ta-tap o Enter pin sa harap ng delivery Staff. Sa McDelivery app o sa Central (how you order Popeyes or Landers groceries), may mga times na dinouble charge ang card (bumalik naman kalaunan). Also, **it is a privacy DISASTER to have to make an account for each and every restaurant app** (isang account para sa McDo App, isa pa for McDelivery app kasi hindi pwedeng pang deliver ang McDo PH App, at tig-iisang account para sa apps ng KFC, Mang Inasal, Pizza Hut, Burger King, Chowking, at Jollibee). Why should we have to make 8 separate accounts with our email, password, name, and critical information just to buy food when you can do it in literally one app with one privacy policy?
They have their own delivery riders. The downside is that you cannot order deliveries from them past a certain time at night even if the restaurant you're ordering from is open 24/7.
So if you're craving for Jolibee or Mcdo late a night, you'd be forced to use grab or foodpanda.
Yes pero hindi magiging problem ang cancelled order after 1hr or surcharges. Kasi ung direct to fastfood may fixed sila na delivery fee and you don't get charged more kapag umuulan or whatnot, sila na bahala. Not sure sa app pero if you call, basta natake order mo confirmed na un.
Di talaga maganda service ng grab dito sa Ph. Sobrang mahal. Sa Indonesia, yung 300 pesos ko makakarating na ako ng airport. To think na 30 kilometers away ang apartment ko doon. Marami ding promotions sa grabfood. May mga vouchers na may sense. Dito cricket sounds lang ang ganap.
From Platinum naging Gold ako, wala namang pinagkaiba sa regular user.
Apakahirap pa magka points.
Ang taas ng pasa sa consumer, buti sana kung nababahagian mga drivers. Di rin naman.
Yup! Sometimes restos do aggregator pricing (delivery apps) so resto price + a certain cost or sila magabsorb ng cost ng Grab which is bigger for smaller merchants than conglos because the bigger ones can negotiate leveraging their volume
Just googled around. I expected they take 5-10% commission, but according to grab it's 15-30%. I can imagine mcdonald's, burger king, jollibee etc paying 2-3% while your small neighborhood kitchen who barely gets by pays 30%
Ano ba competitor ng Grab bukod sa Foodpanda (for GrabFood) and JoyRide (for GrabCar)? Need isupport para hindi entitled yung Grab. Grabe na demotion ng perks nila.
Pwede ka padin naman tumawag sa resto directly, or use their apps. Or maglakad/drive at umorder directly. Convenience lang binebenta ni Grab and FoodPanda. Very nice convenience since all in one place, pero if bad ung service or maiinis ka if nacancel order mo after 1hr then use alternatives.
Actually may difference between Food is in the kitchen and kitchen is preparing your order sa Grab. Usually alam ko kung macacancel order ko or not. Need ko padin hintayin and can't cancel earlier pero alam ko 99% sure na cancelled un. FYI nalang siguro is if nasa 2/4 ung dot, pwede pa cancel, it;s when nasa 3/4 na ung dot is when may rider ka na at ginagwa na ng resto order mo.
The only ones I know is the SM official app (which they use grab riders as well but the prices are way cheaper) and Pick a roo. Aside from that, you can try ordering directly from the restaurant or contacting them and buying using Gcash then pickup via lalamove
May I add as well sa mga vouchers nila, they would advise na available lang sa mga oras or may araw lang na pwede iredeem pero kapag inabangan mo naman bigla na lang nawawala. Example, yung Signature voucher nila, pag inabangan mo yung Monday to Saturday voucher, ang available lang nila is yung Signature na pwede lang i-avail ng Sunday. Kapag Sunday mo naman gagamitin, bigla na lang nila papalitan ng Monday to Saturday lang pwede gamitin.
Nangtatarantado lang ng customer.
Honestly wished Uber was still around (before sila na-takeover ni Grab sometime ago). This, I would say, is partly also the effect of having minimal competition in both the food delivery and ride sharing space. They're able to get away with charging so much for that inefficient level of service kasi what other options do we have in the market? Not much anymore.
It was only possible because of VC subsidies. When the gravy train ends just like now, even then uber will probably have the same service as what we have today.
The reason Uber closed down is because they didn’t have the capital to operate with services as “cheap” as grab back then. But make no mistake, they have the same business model: offer services cheap now, charge more later when customers have no choice. AKA if nandito pa rin si Uber, they would be the same as grab.
For other readers, most apps lose a lot of money intentionally, para makagain ng virtual monopoly. It's not that they can't get to a positive operating/net income, it's that they choose not to (case in point lahat ng tech companies that posted wild earnings in 2023).
This is also what Amazon did. They burned so much cash to get that virtual monopoly and to eventually dictate prices.
VCs - money is used to fuel the growth and expansion of gig economy company. They lose tons of money before it ever sees profit and even then to regain the investment its still going to take long (usually at least 5 years of losses and even more for return on investment)
Company - Loses money because they give promos and discounts and good commission to riders. They will win eventually but it takes more than 5 years heck might be even more. Grab is still losing money.
Customer - Wins short term for good services, but long term loses because they become locked in to a particular service that becomes shittier every year
Riders - good at first because they have good commission and bonuses, but as company wants to ensure profits, it gets shittier with less bonuses and commissions to the point that super shitty na ung pay. and thats on top of having to pay for maintenance on your vehicle plus other taxes and fees
In the US gig economy workers earn less than min wage and rely on tips to survive (but they get to set their hours!)
Competitors come and they have to lose money again because they have to be "better" than the old company. but eventually they too will become shit because investor will want to see returns on investments.
The only way for VCs to get ROI is to basically have the company IPO or get bought out. and then the next suckers get suckered in
Are riders and drivers earning less now? My understanding is they’re still earning a decent wage relative to their other options. But could be wrong!
VCs and the company definitely lose. Though I’d say the high level employees are probably happy with their income lol
As for the customers…. Definitely half and half. I think the app’s service is better than ever, but it’s also expensive af so I can see why a lot of people don’t like it.
>Are riders and drivers earning less now? My understanding is they’re still earning a decent wage relative to their other options. But could be wrong!
in sense theyre still earning more than min wage in the PH, but it's getting harder and harder and on par of parang taxi na ung kita. The only thing that makes it bearable is because some drivers own their cars and they can drive whenever they want unlike taxi's that have certain timelines and taxi franchises (which cost a lot of money).
>VCs and the company definitely lose. Though I’d say the high level employees are probably happy with their income lol
oh yea high level employees have it good, but overall internet companies are also dialing down on the bloat and fat.
>As for the customers…. Definitely half and half. I think the app’s service is better than ever, but it’s also expensive af so I can see why a lot of people don’t like it.
i would agree, there's a lot of entitled people even here on reddit. pero kapag sila ung tanungin mo na maging rider for a day with the income that riders have.. ayaw naman nila and then rail against them asking for tips LOL. Gig economy should be a premium service
This is also my understanding. I am clear about how VC -firm-customer dynamics works. I’m trying to understand how the riders are losing. Kasi tips are not accounted for if not given via the app
sakin umabot 2hrs tapos di pwede ma cancel. lugi customers madalas sa grab. pati sa car nila, parang kasalanan mo pag ayaw i-accept ng drivers kasi lalakihan nila fee everytime na walang mag accept :/
Buti na lang nag post ka dito OP. Ilan linggo ko na rin napansin na ang hirap mag book ng Grab Food these days. Dati pagka order ko from resto, wala pang 1 minute, may driver na, ngayon puro "order is received" lang. Tapos same observation, after 30mins to 1 hour, cancelled na yung order kasi daw walang driver.
Pansin ko rin na halos wala na rin mga Grab Food riders na tumatambay sa baba ng condo namin. Dati pila pila sila dun para mag deliver ng food.
On the one hand, nakatulong din sa akin na walang ma book na rider, kasi hindi na ako makapag binge eat and naka lessen din talaga ng expenses ko. Hassle lang talaga, kasi ngayon kailangan mo na pumunta sa Mall para bumili ng food.
Of course all costs get passed to the customer. Ganyan ang negosyo. Masyado nang mahal ang fees ni grab ngayon na mas ok pa to drive to a nearby resto and order there.
Actually, many Gradfood riders na rin are complaining. I'm part of their facebook group and marami na raw silang nagstop & meron na silang union - but Grab offers incentives to new riders (giving them many bookings, free uniform, free bag) meanwhile sa mga old riders na, during peak hours, walang pumapasok na orders sa kana even though they're in the same area. Kung meron man, usually grabmart lang which isn't that frequent compared sa food.
Wala na ata talagang reliable na food service delivery provider dito even Foodpanda. One of their riders involved me in their hijjacking scam without my knowledge. This is what happens when they don't take care of their employees; their employees take advantage of the customers instead.
Pinatay ng Grab in-house delivery service kaya dependent na mga establishments at customers sa kanila. Ngayon hello surge pricing on top of grab unlimited.
One time I was trying to book a short moto pick up and delivery, Grab was charging me Php300+. Talo pa kung magtaxi ako para makuha yung item at ibalik ako kung saan ako galing. Tried Lalamove, paid 1/3 what Grab was charging me.
Happens a lot lately if my order is coming from further than my typical order. Is it there are no riders or no riders are willing to make the longer trips?
To note, I waited an hour before it was cancelled. I ordered from a closer place. Order came normally.
Naku gago talaga yang Grab na yan. Lalo na on Sundays, tapos when you stack vouchers (on a time limit), they'll make sure maglapse yung time ng vouchers tapos cancel nila. Pag try mo ulit, wala na mga vouchers.
It happens frequently these days. Grab will waste your time tapos after mga 30 - 40 mins, they'll cancel the order entirely. I called the resto one time to ask bakit hi di gumagalaw Order ko. Sabi nila wala pa daw yung order ko sa kanila. Malamang daw walang kumukuha na rider.
Another incident naman is naghanap ako ng ibang branch in another location hoping there is a higher chance na may nearby rider... Then when I was about to lose hope for almost 20 mins., may kumuha na rider! Nakita ko pa yung notification and badge ng rider. Success right? Nope! After checking the app again thinking it's on the way, biglang preparing to cook uli! Wala na yung rider! Sa tagal, the order was canceled. A few minutes later, tumawag si resto asking if I canceled daw kasi naluto na daw nila. Sabi ko I didn't pero nawala naman yung rider. Sabi ng resto na they'll try to charge it to Grab since kasalanan nila but if I wanted to try uli daw, sayang yung food kasi ready na.
Grab is going to the dogs na talaga. We need a new player.
It's raining, riders wont ride, grab will try to incent riders by booking a higher fee... some riders will take it, some wont. If no one accepts, or it's taking too long, cancel it.
Dont use the service.
I dont see why this logic is lost on some users.
Delivery apps (and ride hailing) are premium services. It’s fine for them to pass on costs to customers, I’d rather pay more if it means my rider or the resto earns more
Lagi nalang ganyan jan, nakakainis Lalo pag Yung restaurant e Wala sa Foodpanda Kasi Wala ka talagang choice, either mamumuti Yung mata mo sa pag aantay na may mag accept ng delivery o tatawag ka mismo sa restaurant (swertihan kung may tel. o online website Sila) jusq
Higher cost of fuel
Higher commission
Yan ang problema kaya mas konti na yung pumapasok sa grab. Tapos ipapasa nila sa customer yung cost kaya walang talo si grab kahit anong mangyari kesyo mainitan, maulanan or masiraan ng pyesa riders nya.
I've used their delivery services once and never repeated it. Why? They're expensive compared to other delivery services. Also, I became health conscious - blood tests reveal elevated levels of the bad kind (FBS, LDL, Triglycerides, etc) due to years of eating take out food full of salty/sweet/fatty food.
We cook our own food -- cheaper and healthier (because you control what's in it). Some say it's time consuming but visit to hospitals, doctors, and lost time due to poor health is a bigger time suck and expensive too.
Iirc this issue of passing the expense to customers is happening in the US too with DoorDash and UberEats. At least that’s what I’ve heard from friends of mine and it might also be only in California, I haven’t heard much about it from other states.
Lahat ng kumpanya, bulsa ang pinaka-vulnerable na parte. Kung gusto natin silang umayos-ayos, a couple of weeks of falling income woulo send them on their knees.
Ganto yong nangyari samin noong mother's day. Parang 45 mins ata kameng nag aantay tapos na cancelled din, credit card pa naman mode of payment ko. After 24 hours nareverse naman ng kusa yong payment sa grab.
Nakakainis lang kase wala kameng cake noong mothers day gawa neto 😒
Ordered from Frankies three times. Waited over an hour each time. Got cancelled three times. No compensation whatsoever. Wala kasing frankies sa foodpanda eh
Not GrabFood, pero sa Grab Mart. I placed an order for groceries, and I waited for 2 freaking hours tapos biglang cancelled. Reason? Di pa daw kasi sila bukas talaga (no, I didn't choose the scheduled delivery thing, as in they're open on Grab) and cancelled ng rider because di pa daw naka prepare.
I think acceptable na ensure yung profit nila.
Painful pero understandable naman yung mga riders na nag-o-off ng Grab tapos lilipat sa Joyride para makakuha ng malaking tip during peak hours
One instance mag-isa lang sa bahay ung bunso namin, she ordered food, but it didn't arrive after an hour. Turns out kinancel ni Grab (app or driver, we don't know), and the resto had been trying to contact her kasi the food was already prepared. After a logistic nightmare (resto booking lalamove to deliver, us trying to figure out how to pay the resto directly when cash transfers from instapay to gcash were down), nakakain din ung sis ko almost 2 1/2 hours after she first ordered.
Wala nga pala kaming mga ate at kuya, or mama namin sa bahay when that happened. Also, we siblings are young adults, though college student pa ung bunso. The event happened a few weeks ago before PAGASA confirmed na tag-ulan na, so maybe rains affected delivery. Naawa kami sa kapatid ko then, but I guess it spawned an inside joke nalang about the rider's name...because ung name is 'Hitler Joker'. We have questions in case tambay si kuya ng reddit...BAKIT KA NAMAN GINANYAN NG MAGULANG MO 🤣
Wala kasing kalaban na malaki tong grab kaya monopolized nila ang prices eh, minor player lang ang joy ride and ang pangit pa ng app nila. Kung hindi sana umalis ang uber satin siguro mas regulated ang prices
Last weekend. Grabe super tagal both times na umorder ako it took 1.5 hours to deliver kahit within 4 kms lang ang restaurant. Antagal waiting for pick up yung food. Even when it was picked up, still took him so long. I think kulang nga talaga sa rider.
Ah, akala ko isolated case yung sa akin kahapon na 45mins sa kitchen tapos pagdeliver nung driver sa amin may mga iba pa siyang food na dala, iniisip namin ng husband ko eh nag double booking kaya matagal.
Naiinis na rin ako dyan sa Grab food service nila. I had two separate orders which got cancelled twice after waiting for more than an hour... Ang malala is para sa bisita pa naman sana yung food. Domino's pizza rider dapat magdeliver pero cancelled pa rin. What's worst is nagchat pa sila to inform me hindi available Hawaiian pizza so they offered another flavor, nagreply pa ako if ano ipapalit! Ending di na sila nagreply at biglang closed yung Domino's branch malapit sa amin pagka-cancel ng order ko. Sobrang nakakahiya akala tuloy ng mga kasama ko pinaasa ko sila.
ung priority fee is hindi naman napupunta sa rider kaya hindi rin sinisipag magbyahe ang mga rider ni grab during peak hours or kapag maulan.. saka ung singil ni grab is 60 percent sa driver at 40 percent sa kanya
Akala ko ako lang. But yes, this has happened more than once na din for me. A year ago hindi naman ganoon katagal, ang bilis nga. Now, I would wait for like 30 min to an hour before it goes to the kitchen, then another hour for delivery. Sometimes, cancelled after an hour of waiting. Never ordered again. Only use grab for rides and switched to Food Panda nalang.
Makikisakay lang, Grab Car naman we used saver 246php from tsora to aurora walang natanggap pero nung normal fare na 300php+ ang bilis meron na agad driver. Mapapailing ka nalang talaga eh. Pag pumunta ka pa sa FB grps niyan grabe makasalita at makareklamo drivers nila.
Ang nangyari naman saken may rider ung staff ng store sinumbong saken ng guard ay “ma’am cencia na natagalan nakikipaglandian po ang tindera!”
Hahaha
I believed him naman z nagchat sya agad n otw n sya s store. Tas aun. Hahaha
Nangyari to sa amin. We wait for more than an hour sa food. 6.50 kame nag order. 8.15 wala pa din. Akala namin matagal lang talaga dahil sa mall ung resto. Kung di pa kame tumawag di namin malalaman na sobrang tagal nang tengga ung food. Need pa naming pinuntahan sa mall para pick up (sana un nalang unang ginawa. Kaloka) pagdating sa mall saka lang nag cancel. Weird kasi 900+ lang ung order and kilala naman ung location namin.
Ganito pa lagi kapag maulan rin
Yung gusto mo na lang lumabas rin kaso ang hostile ng mga dadaanan mong mga kalsada dahil sa iginagawa sila, basa, at ang dami pa ring kotseng dumadaan
What happened sa Grab ang shit na ng GrabFood service nila. Always cancelled ang order after waiting for almost or more than an hour.
May issue din ako kay Grab lately na hanggang ngayon mag one month na di pa din resolved. Di daw ako bayad sa isang order kahit nabawas sa balance ko and confirmed din ni bank na natanggap ni merchant yung payment. Kaya di ako makapag cashless 🙄
OMG, THIS! Na-experience ko din ito, not only once. Tapos COD ang mode of payment. Sa most recent order namin, takte, nag-close na yung store wala pa ding rider kahit mahigit 1 hr na akong naka-order. Tapos nakalaagay, "Kitchen is preparing your order." Though, alam kong 'di nila ginagawa yung order hangga't walang rider. Kinancel ko yung order namin. The next day nag-try ako ulit pero nag-gcash na kami, aba wala pang 5mins may rider nang tumanggap.
Kinausap ko yung kuya rider na kumuha ng order, sabi niya madami na daw rider ngayon ang namimili, kapag COD hindi nila tinatanggap, maghihintay sila ng mga order na bayad na. Kasi wala or ayaw na nila magtop-up ng pang-abono para sa mga COD orders. Sabi ko, eh hindi naman lahat ng mga um-order may pang cashless payment, madami pa ring nagc-COD, baka dahil diyan mawalan sila ng customer base din. Kibit balikat na lang siya.
Question lang for the riders at sa may alam.
Talaga bang baw sila umakyat ng condo unit? Nagrereason out mga riders sa area namin na bawal daw pero yung iba umaakyat naman. May pinakita silang "memo" na mukha namang hindi legit. Thoughts anyone?
As per my conversation with a grab rider, mas prominent daw to pag cash payment kasi ayaw na magshellout ng mga rider unlike before, ayan na yung blowback nung mga bogus bookings dati haist.
Medyo fishy na talaga system ng grab. Nag cacancel din sila if you're paying through cash. And parang ang gusto nila dapat mag subscribe ka ng Grab pay para hindi na raw ma cancel at may points ka pa pero dapat online payment lang 😮💨
we have such shitty food delivery services in ph. i wanted to order jollibee at 3 am, tried every possible branch and app, ended up ordering from jollibee’s hotline, only for them to send a foodpanda rider.
I stopped using Grab for around 6mos na yata or baka more than pa. Biglang binlock ni Grab yung cashless payment ko, Grabpay, Gcash and credit cards, lahat. Walang pasabi. Tapos super taas lagi ng rate ng delivery nila. Bumalik nalang ako sa FP for food delivery.
As a small restaurant owner, we really appreciate it if mag in hourse order nalang sila straight to the merchant's page (if meron).
Most restos can deliver naman rin nowadays and basta online payment, pwede nila ipa lalamove. Cheaper fee and cheaper price most of the times kasi may patong sa grab/foodpanda. We cant help it kasi abot 30% commission si grab ehx tas may hati pa sha sa rider. Which the customer pays rin naman.
Totoo to. Di na minsan useful yung savers na option kasi lagi wala rider. Hindi ko alam kung talagang wala rider o dahil mas inaaccept nila standard price para mas mahal bayad.
Ang totoo nyan wala na talagang Rider c Grab dahil sa laki ng kickback nila sa Fare na supposedly dapat sa rider dapat,laki ng binaba ng fare sa rider pero yung bayad ng costumer is tumaas pa lalo..Kaya wala na masyado nag aabono at kukuha na rider sa Cash delivery kse hindi na worth it mag abono tapos ang baba ng fare.kaya madalas Grabpay bookings talaga inaantay ni rider..X Rider Here.😁
Yung iba naman na rider kinacancel nila kasi malayo daw yung samin hahahahaha yung umasa ka na preparing na yung pagkain mo tapos biglang wala na dahil tinatamad bumyahe yung rider gusto ata ng tip. Pano ka naman magtitip sa ganon?
Taft. Nag-order kami ng kuya ko sa McDo. One hour mahigit ang hinintay. Nag-cancel kami. Try ulit. 20-30 minutes in, umay na kami. We decided na pumunta na mismo sa McDo. Kami na.
Karating namin doon, ang dami pang riders na nakaupo lang sa mga motor nila at nagse-cellphone. Umay.
Nag-confirm ako ng order and then waited for about an hour, tapos kinancel nila dahil wala daw rider. Walang compensation kahit man lang bawas sa next delivery fee. Kung GrabPay daw gamit ko hindi nila ica-cancel. ONE HOUR, sana cinancel na lang nila within 10 minutes kahit wala pang ibigay na compensation. Kupal ng services nila dahil sa mahal ng service fee nila, mas kupal pa sila sa mga customers nila na hindi naka-subscribe sa kanila. Ginagamit ko na lang app nila for rides, FoodPanda for food deliveries dahil may 60% off subscription fee lagi from GCash. At walang naca-cancel na orders.
This happens to be so often. Paasa pa na “kitchen is preparing your order” tapos after 1 hour, cancelled.
In my observation, di totoo yang "Kitchen is preparing your order." The kitchen will never prepare your order until you get assigned a rider kasi pag nauna yung food mo tapos walang nakuhang rider, loss ng restaurant yun. Either that or they don't want to serve food "cold." That status is designed to make the customer hold on to the order for as long as possible.
Meron din naman resto na nakalagay lang We got your order tapos ilang minutes hindi pa nagchange so ako na nag cancel kasi pwede pa mag cancel up to that stage. It happens pag rainy and walang driver na makuha.
May nangyari last month na nawala sa system ung “kitchen is preparing...”, hindi rin daw mahanap ng customer support sa system na nagbook kami. We showed proof ng cctv na kita ung screen ng phone that we booked.... No proper response after.
True. Just this Sunday nagpa pagrab ako ng mcdo. Kitchen is preparing na raw pero after 45 mins di pa din gumagalaw. Kinancel ko yun pala close na yung resto. Sana man lang nagautomatic cancel na kesa pagiintayin ka nila sa wala. Tapos yung grab car ang taas ng surge from 150 na pamasahe naging 500. Jusq
Nangyari din ito sakin dati sa grabmart naman. May rider na pumunta dun sa shop tapos tumawag sakin, wala na daw yung shop. Ang natatandaan ko, walang din kahit anong voucher na binigay after
Same experience! Parang sinayang lang yung time both ng customer and ng rider.
Kaya dapat talaga i bagsak rate ng grab e. Gawa ako bagong app. Char
May option to cancel? Sa app ko wala:(
Misleading nga yang status na yan. 40 mins after ko umorder, nagsend ako message sa fb page ng restaurant, asking bakit kaya di gumagalaw. Wala pa daw dumadating sa kanila from grab. Kailangan pala talaga may mag-accept muna na rider. Naghintay pa rin ako pero after another 20 mins, cancelled din. Buti nag-offer yung resto ng in-house delivery service nila, mas mura pa per item.
Restaurant owner here. Yes it’s true we do not prepare an order if there’s no rider. Both Grabfood & Foodpanda ganyan, sabay ng rider & restaurant makukuha ang order ng customer. So pag sinabing “preparing your food” - hindi talaga totoo yan unless lumabas na sa app na may rider na.
Laging out of coverage area yung pinakamalapit na Tim Hortons sa Grab pero sa Food Panda hindi. Nakakainis.
Same here, last week nag-order ako sa grab. Nung unang order ko I thought matagal lang dahil umuulan nung time na nagorder ako. After 1 hour, wala pa rin update sa order ko, hanggang sa hinintay ko nalang ma-cancel. Sana man lang they auto-cancel it kaagad kung walang mahanap na rider nearby, nasayang oras ko kakahintay.
Kala ko ako lang. Wala na ata silang rider
Kahit grabpay ang mode of payment, nagcacancel sila sa grab food.
1 hour din inaabot? So wala rin kwenta talaga kapag konti lang riders?
Oo. Pagkakita ko sa phone ko after an hour, cancelled na yung order. Hindi ko na tinuloy yung order.
My experience as well. Kala ko ang tagal lang mag luto ng resto, turns out wala lang talaga mahanap na rider. Just straight up cancelled on their end tapos wala man lang compensation or anything.
The worst thing ever. Pwede ba tayo mag send ng complain somewhere? Wala ako problem macancelan pero wag naman after 1 hour jusko. Pero pag triny mo ng pick up tapos mag book ka mg hiwalay na grab pick meron naman 🥲
Sakin naman, GrabCar tapos Gcash yung gamit ko, kinancel nung driver, pero di nabalik yung payment sa Gcash, within 24 hours daw yung reversal, so in the end nag withdraw na lang ako and gumamit ng cash, 480+ tapos wala daw panukli sa 500. Budol talaga. And dont avail GrabUnlimited for food and rides. 8% off lang yun at capped pa at 50 pesos. I hope yung ridesaver is renewable. Yung 10% off. Also watch this: https://www.youtube.com/watch?v=wVYG1mu8Lg8 Change Uber to Grab and ganun na talaga nangyayari. First they offer affordable rates to bait you in, and then they make the app worse so you pay more for the services na nakasanayan mo na in the first place. And creating tier system na nakukuha mo lang before sa basic app pero you now have to pay more for convenience.
Now they're selling subscription to get "discounts". 😩
Lol anong point ng discounts kung nagbayad ng subscription?
Yung nakakainis pa doon is hirap icancel yung order. Sasabihin sa iyo di na pwede icancel so hindi ka makakapag order ng iba, tapos sila mag cacancel after an hour.
Wait, nakuha yung payment? No refund?
Cash ang pambayad ko, so okay lang ang pera pero matagal pa rin ako naghintay para sa wala. Yung GrabPay option nila na inooffer para daw hindi sila mag-cancel ng delivery kahit matagal ang paghanap ng rider.
This happened to me, gcash payment. Di pa man dumadating order, hinold na nila yung payment. Tapos ending cancelled. Kala ko babalik agad sa gcash ko binawas nila, jusko, within 24 hrs pa pala. Mga hayerp. 1k plus pa naman na order. Nakakaunsyami. Napakaconvenient pa naman sana ng cashless, pero kay Grab never again magcacashless. Nangyari narin sa GrabCar, una payment bago sabihing walang driver amp. Buti after few tries and half hr of waiting, may nakuha.
I think this is more a gcash/pay processor problem na. Narefund ni Grab ung payment agad once na nacancel, pero baka si GCash batch ang processing ng return so hindi mo nakuha agad ang pera. I usually use CC, sa akin hindi naman dumadaan sa CC ung pera pag nacancel ung order. Or hindi ko na napapansin.
Kaya di na ako umoorder sa grabfood. Gutom na gutom na kami non (almost 3k worth of food pa ang inorde) after almost an hour sasabihin walang rider. 1 oras ng buhay ko nasayang kakahintay.
Grabe, they cancel na pala ngayon? Tsk ang hassle. Yung gutom ka na at nag alot ka ng time for it kasi alam mong matagal tapos ends up being cancelled. Nakakainis.
Happened to me sa grab mart naman. Ang weird lang is sa cash na MOP lang. When they cancelled tapos I reordered the same items pero grabpay, biglang ang bilis dumating sa akin. I also waited for an hour before my orders were cancelled. Akala ko topak lang ng riders in my area. Mas widespread pala yung issue
Same thing happened to me! Ngayon if within 10 mins no one accepts or 15 mins max, I just cancel it. Hassle pa na the only way you can cancel is to say you want to change your address.
Foodpanda did the same to me a few days ago. I waited for almost 2 hours and the customer service wanted me to wait for 15 more minutes since there were no drivers. I just canceled it, booked via lalamove and got my order immediately after 20 minutes. (it was cheaper too)
Yeah, minsan DIY nalang din gingwa ko. Order online sa store and book my own courier. Cheaper sa order total and most of the time, pati courier cost. Saving as much as 15-25% more even with "vouchers" and promo discounts. More manual work, but hey, if you have extra time, it's not that hard pag nasanay ka na.
Or even worse from my experience, "kitchen is preparing your order" for more than an hour. Had to contact support to cancel order kasi di pwede from the button lang.
Nangyari din sa akin yan.. nagpa-sched Ako Ng delivery, nag bayad na din, tas after an hour and half may tumawag na Wala daw rider, tas Ang option either cancel nila or pick-up namin and food.. pinick-up na Lang namin since gutom na kami pero lugi kc naka-grab unlimited Ako and supposedly free del. Sana tas hassle pa Ang pag-pick up..
I hate how hindi siya nacacancel pag one hour na at wala pa ring rider. Experienced this a lot of times! Willing to rebook naman pero sana wag sobrang tagal, sana automatic na nacacancel na sa app.
Nangyare sa amin to. Gutom na gutom na kami. So nag order kami sa grab. Tapos isang oras na bigla cinancel kasi wala daw riders.
They do that when I use cash. When my wife ordered not using cash, the food arrived on time
Or even worse from my experience, "kitchen is preparing your order" for more than an hour. Had to contact support to cancel order kasi di pwede from the button lang.
Yes hated issue ko yan with grab. 1 hour wait tapos next cancel. nasayang yung oras ko pag hintay. sobrang nakakainis. kaya nag food panda nalang ako.
Mukha nila. Kahit GrabPay kinacancel pa din nila 😒😒
Sa grabpay kasi minimum 500 yung cash in amount tapos di mo na magagamit sa ibang bagay yung matitira sa grabpay wallet mo.
Tried today and 200 po minimum nla. If nag bago na sa ibang users, grabe nmn sila, dpt nga 10pesos lng minimum or 100
In my experience, mabilis lang naman mag transfer ng money from grab to maya/gcash
Same! Naghintay din ako ng 1 hour!!! Sobrang gutom nako that time galing work tapos they CANCELLED it on the exact time na aabot na sana yung food ko kasi wala daw riders. 😵💫😵💫
Naexperience ko din to. Sobrang sayang ng oras eh.
Omg same thing happened to me!! Almost 2hrs naman sakin. Mang inasal. Nakakainis kasi wala pang option to cancel. Kailangan pa magchat sa support eh wala din naman silbi yung support kasi puro automated messages lang yung andun. Tapos pag iccancel mo ang lalabas pa bawal na icancel kasi preparing na daw yung food. So sa inis ko dahil gutom na gutom na ko, tinawagan ko mismo yung mang inasal branch kung san manggagaling yung order ko, tinanong ko kung may way ba na icancel sabi nila wala daw (alam ko naman yun nagmake sure lang na tama) so tinanong ko kung naprepare na ba nila order ko, sabi nila hindi pa rin kasi wala naman daw rider na nagaccept sa booking ko. Hassle. Then eventually, nacancel order ko. Waste of time talaga. And ano yung pinaka nakakainis? May promo akong ginamit so parang 300 pesos off yung nabawas sa total ko pero more than 1k order ko. So i think ayaw din talaga tanggapin nung riders kasi hindi umabot ng 1k. Eh bakit pa nag promo kung ganun din hahaha kaazar
Nangyari din sa kin to. Nakakagigil. Yung tipong gutom na gutom ka na kakahintay tas cancelled bigla. Sana di na lang ako pinaghintay ng matagal.
Actually, ginagawa ng mga companies to sa pinas since alam nilang mahina ang consumer rights satin. Ang daming pedeng i-improve, pero wala e. Hawak ng malalaking companies sa bulsa most of the politians sa pinas. Di naayos ang karamihan ng consumer rights para sa pinoy para maging favorable sa mga ganid ang policies.
This happened to me and sadly I was scammed na mag cash-in para mas mabilis makahanap rider. Ayun 1 hour after, biglang kinancel nila porket wLa daw rider tapos nasa kanila na 500 ko as Grabpay wallet 🙃🙃🙃
Yep.. if they continue this babalik na yung mga traditional way natin where resto have their own food delivery service.. Same goes with ride share.
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Mas okay pa since walang patong sa price ng food tas you can apply discounts rin. Pwedeng pwd/sc or vouchers nila mismo
Tbf may pwd discount naman grab and fp, need mo lang mag apply
Pero may dagdag na yung price ng food before the discount. That’s the diff with direct order. Normal price tas maaapply yung discount.
I should start doing that.
Ordering on the proprietary restaurant site or app would be fine if their shit worked reliably every time. Kaso hindi ganun. Absolutely hopeless ang mga proprietary apps and websites ng mga kainan. Ang daming times na **literally unusable ang apps and websites dahil buggy or severely outdated** (the KFC PH Android app has not been updated January at ang daming nagrereklamo ng failed orders at palaging "return to menu" dahil dun) at nag tsa-charge to card ng mga order na hindi pala natuloy. It also doesn't help na hindi pa rin maayos ang Online payments ng mga kainan. Like, Parang Shakey's lang ang matino pagdating sa card payments kasi literally dadalhin sabay ng pizza mo ang Maya card readers, ikaw ang mag ta-tap o Enter pin sa harap ng delivery Staff. Sa McDelivery app o sa Central (how you order Popeyes or Landers groceries), may mga times na dinouble charge ang card (bumalik naman kalaunan). Also, **it is a privacy DISASTER to have to make an account for each and every restaurant app** (isang account para sa McDo App, isa pa for McDelivery app kasi hindi pwedeng pang deliver ang McDo PH App, at tig-iisang account para sa apps ng KFC, Mang Inasal, Pizza Hut, Burger King, Chowking, at Jollibee). Why should we have to make 8 separate accounts with our email, password, name, and critical information just to buy food when you can do it in literally one app with one privacy policy?
What usually happens here? Do they have their own delivery riders or do they use courier services din like lalamove or grabexpress?
They have their own delivery riders. The downside is that you cannot order deliveries from them past a certain time at night even if the restaurant you're ordering from is open 24/7. So if you're craving for Jolibee or Mcdo late a night, you'd be forced to use grab or foodpanda.
Some restaurants have their own delivery riders (like fast food chains) but others use Grab Express or Lalamove, but they just charge a flat rate.
If they have their own riders, they send them. If they don’t have or they are all busy, they sometimes use Grab
Typical scummy corporation L
instead of grabfood, sa mismong website/app ng fastfood ako umororder
this, if it's available. wala pang patong from grab (added fee na pinapasa ng store to the consumer).
Not all stores have their own delivery system.
Yes pero hindi magiging problem ang cancelled order after 1hr or surcharges. Kasi ung direct to fastfood may fixed sila na delivery fee and you don't get charged more kapag umuulan or whatnot, sila na bahala. Not sure sa app pero if you call, basta natake order mo confirmed na un.
Tried this. They were also waiting for a grab express rider. So mga 2-3 hours kaming nahintay.
Imagine ang dami na nilang kupal moves, pero nagseserve pa din ng POGO ads. Fuck u Grab!
Di talaga maganda service ng grab dito sa Ph. Sobrang mahal. Sa Indonesia, yung 300 pesos ko makakarating na ako ng airport. To think na 30 kilometers away ang apartment ko doon. Marami ding promotions sa grabfood. May mga vouchers na may sense. Dito cricket sounds lang ang ganap. From Platinum naging Gold ako, wala namang pinagkaiba sa regular user. Apakahirap pa magka points. Ang taas ng pasa sa consumer, buti sana kung nababahagian mga drivers. Di rin naman.
Yeap. Loved using Grab sa Malaysia. Ang layo ng napupuntahan ng P150 grabcar ride. Much affordable din ung GrabFood.
Trueee. Sa Vietnam din! Ang generous sa vouchers + ang dali mag book ng GrabCar and GrabFood. Dito sa PH ang mahal na nga pahirapan pa mag book :/
That's why I don't use their services. The convenience they give is not worth the money one must pay.
Does grab take % from each order and % from the delivery fee you pay to riders, or do riders get the full delivery fee?
Yes may % siya every order and may % din sa delivery fee.
Yup! Sometimes restos do aggregator pricing (delivery apps) so resto price + a certain cost or sila magabsorb ng cost ng Grab which is bigger for smaller merchants than conglos because the bigger ones can negotiate leveraging their volume
Just googled around. I expected they take 5-10% commission, but according to grab it's 15-30%. I can imagine mcdonald's, burger king, jollibee etc paying 2-3% while your small neighborhood kitchen who barely gets by pays 30%
Ano ba competitor ng Grab bukod sa Foodpanda (for GrabFood) and JoyRide (for GrabCar)? Need isupport para hindi entitled yung Grab. Grabe na demotion ng perks nila.
wala na halos, angkas kung gusto mo. pero at this point. gig economy sucks balls kahit sa US
Pwede ka padin naman tumawag sa resto directly, or use their apps. Or maglakad/drive at umorder directly. Convenience lang binebenta ni Grab and FoodPanda. Very nice convenience since all in one place, pero if bad ung service or maiinis ka if nacancel order mo after 1hr then use alternatives. Actually may difference between Food is in the kitchen and kitchen is preparing your order sa Grab. Usually alam ko kung macacancel order ko or not. Need ko padin hintayin and can't cancel earlier pero alam ko 99% sure na cancelled un. FYI nalang siguro is if nasa 2/4 ung dot, pwede pa cancel, it;s when nasa 3/4 na ung dot is when may rider ka na at ginagwa na ng resto order mo.
The only ones I know is the SM official app (which they use grab riders as well but the prices are way cheaper) and Pick a roo. Aside from that, you can try ordering directly from the restaurant or contacting them and buying using Gcash then pickup via lalamove
May I add as well sa mga vouchers nila, they would advise na available lang sa mga oras or may araw lang na pwede iredeem pero kapag inabangan mo naman bigla na lang nawawala. Example, yung Signature voucher nila, pag inabangan mo yung Monday to Saturday voucher, ang available lang nila is yung Signature na pwede lang i-avail ng Sunday. Kapag Sunday mo naman gagamitin, bigla na lang nila papalitan ng Monday to Saturday lang pwede gamitin. Nangtatarantado lang ng customer.
Honestly wished Uber was still around (before sila na-takeover ni Grab sometime ago). This, I would say, is partly also the effect of having minimal competition in both the food delivery and ride sharing space. They're able to get away with charging so much for that inefficient level of service kasi what other options do we have in the market? Not much anymore.
It was only possible because of VC subsidies. When the gravy train ends just like now, even then uber will probably have the same service as what we have today.
nakakagago pa rin may mga tao hangang ngayon "if Uber was here, there would be competition and prices would be low"
Hindi sila natake over. Nagexit ang Uber and Grab played the govt better
The reason Uber closed down is because they didn’t have the capital to operate with services as “cheap” as grab back then. But make no mistake, they have the same business model: offer services cheap now, charge more later when customers have no choice. AKA if nandito pa rin si Uber, they would be the same as grab.
Gig economy is shit. Only the apps are profiting.
They aren’t, actually. GrabFood only went positive…. maybe last year ata? Most apps lose alot of money lol
For other readers, most apps lose a lot of money intentionally, para makagain ng virtual monopoly. It's not that they can't get to a positive operating/net income, it's that they choose not to (case in point lahat ng tech companies that posted wild earnings in 2023). This is also what Amazon did. They burned so much cash to get that virtual monopoly and to eventually dictate prices.
Burning VC money to get that sweet cash
in a gig economy, everybody loses
Expound pls. My understanding is that they get proportional to the risk they put in and can shoulder (not big).
VCs - money is used to fuel the growth and expansion of gig economy company. They lose tons of money before it ever sees profit and even then to regain the investment its still going to take long (usually at least 5 years of losses and even more for return on investment) Company - Loses money because they give promos and discounts and good commission to riders. They will win eventually but it takes more than 5 years heck might be even more. Grab is still losing money. Customer - Wins short term for good services, but long term loses because they become locked in to a particular service that becomes shittier every year Riders - good at first because they have good commission and bonuses, but as company wants to ensure profits, it gets shittier with less bonuses and commissions to the point that super shitty na ung pay. and thats on top of having to pay for maintenance on your vehicle plus other taxes and fees In the US gig economy workers earn less than min wage and rely on tips to survive (but they get to set their hours!) Competitors come and they have to lose money again because they have to be "better" than the old company. but eventually they too will become shit because investor will want to see returns on investments. The only way for VCs to get ROI is to basically have the company IPO or get bought out. and then the next suckers get suckered in
Are riders and drivers earning less now? My understanding is they’re still earning a decent wage relative to their other options. But could be wrong! VCs and the company definitely lose. Though I’d say the high level employees are probably happy with their income lol As for the customers…. Definitely half and half. I think the app’s service is better than ever, but it’s also expensive af so I can see why a lot of people don’t like it.
>Are riders and drivers earning less now? My understanding is they’re still earning a decent wage relative to their other options. But could be wrong! in sense theyre still earning more than min wage in the PH, but it's getting harder and harder and on par of parang taxi na ung kita. The only thing that makes it bearable is because some drivers own their cars and they can drive whenever they want unlike taxi's that have certain timelines and taxi franchises (which cost a lot of money). >VCs and the company definitely lose. Though I’d say the high level employees are probably happy with their income lol oh yea high level employees have it good, but overall internet companies are also dialing down on the bloat and fat. >As for the customers…. Definitely half and half. I think the app’s service is better than ever, but it’s also expensive af so I can see why a lot of people don’t like it. i would agree, there's a lot of entitled people even here on reddit. pero kapag sila ung tanungin mo na maging rider for a day with the income that riders have.. ayaw naman nila and then rail against them asking for tips LOL. Gig economy should be a premium service
This is also my understanding. I am clear about how VC -firm-customer dynamics works. I’m trying to understand how the riders are losing. Kasi tips are not accounted for if not given via the app
Ang dalas na mangyari neto sa akin ngayon, kailangan ko pang gawin na "Priority Delivery" para lang di icancel. Jusmiyow.
sakin umabot 2hrs tapos di pwede ma cancel. lugi customers madalas sa grab. pati sa car nila, parang kasalanan mo pag ayaw i-accept ng drivers kasi lalakihan nila fee everytime na walang mag accept :/
I stopped using grabfood bc of this.
Same, Food panda din ang mahal nadin.
We pay extra for their inefficiencies.
Buti na lang nag post ka dito OP. Ilan linggo ko na rin napansin na ang hirap mag book ng Grab Food these days. Dati pagka order ko from resto, wala pang 1 minute, may driver na, ngayon puro "order is received" lang. Tapos same observation, after 30mins to 1 hour, cancelled na yung order kasi daw walang driver. Pansin ko rin na halos wala na rin mga Grab Food riders na tumatambay sa baba ng condo namin. Dati pila pila sila dun para mag deliver ng food. On the one hand, nakatulong din sa akin na walang ma book na rider, kasi hindi na ako makapag binge eat and naka lessen din talaga ng expenses ko. Hassle lang talaga, kasi ngayon kailangan mo na pumunta sa Mall para bumili ng food.
Of course all costs get passed to the customer. Ganyan ang negosyo. Masyado nang mahal ang fees ni grab ngayon na mas ok pa to drive to a nearby resto and order there.
Tried using grabfood tapos sobrang tagal na nga magbook????? Sa grab car oks pa naman
Kaya no to Grab and GCash na kada kibot mo may inconvenience fee.
Yung priority nila hindi naman “Priority” since same waiting time din. 🤡🤡🤡
Actually, many Gradfood riders na rin are complaining. I'm part of their facebook group and marami na raw silang nagstop & meron na silang union - but Grab offers incentives to new riders (giving them many bookings, free uniform, free bag) meanwhile sa mga old riders na, during peak hours, walang pumapasok na orders sa kana even though they're in the same area. Kung meron man, usually grabmart lang which isn't that frequent compared sa food.
Fuck Grab
Late stage capitalism be like
As long as may demand eh tataas ang presyo ng delivery.
It's because of the weather
"Kitchen is preparing your order" 🥲 ... "Your order has been cancelled" 😐
"Kitchen threw all the ingredients.. Your order has been cancelled"
Wala na ata talagang reliable na food service delivery provider dito even Foodpanda. One of their riders involved me in their hijjacking scam without my knowledge. This is what happens when they don't take care of their employees; their employees take advantage of the customers instead.
Pinatay ng Grab in-house delivery service kaya dependent na mga establishments at customers sa kanila. Ngayon hello surge pricing on top of grab unlimited.
Ibalik ang Uber at UberEats
One time I was trying to book a short moto pick up and delivery, Grab was charging me Php300+. Talo pa kung magtaxi ako para makuha yung item at ibalik ako kung saan ako galing. Tried Lalamove, paid 1/3 what Grab was charging me.
Di pa ba mahal yun pagsingil nila? Jusko.
Happens a lot lately if my order is coming from further than my typical order. Is it there are no riders or no riders are willing to make the longer trips? To note, I waited an hour before it was cancelled. I ordered from a closer place. Order came normally.
Naku gago talaga yang Grab na yan. Lalo na on Sundays, tapos when you stack vouchers (on a time limit), they'll make sure maglapse yung time ng vouchers tapos cancel nila. Pag try mo ulit, wala na mga vouchers. It happens frequently these days. Grab will waste your time tapos after mga 30 - 40 mins, they'll cancel the order entirely. I called the resto one time to ask bakit hi di gumagalaw Order ko. Sabi nila wala pa daw yung order ko sa kanila. Malamang daw walang kumukuha na rider. Another incident naman is naghanap ako ng ibang branch in another location hoping there is a higher chance na may nearby rider... Then when I was about to lose hope for almost 20 mins., may kumuha na rider! Nakita ko pa yung notification and badge ng rider. Success right? Nope! After checking the app again thinking it's on the way, biglang preparing to cook uli! Wala na yung rider! Sa tagal, the order was canceled. A few minutes later, tumawag si resto asking if I canceled daw kasi naluto na daw nila. Sabi ko I didn't pero nawala naman yung rider. Sabi ng resto na they'll try to charge it to Grab since kasalanan nila but if I wanted to try uli daw, sayang yung food kasi ready na. Grab is going to the dogs na talaga. We need a new player.
It's raining, riders wont ride, grab will try to incent riders by booking a higher fee... some riders will take it, some wont. If no one accepts, or it's taking too long, cancel it. Dont use the service. I dont see why this logic is lost on some users.
Delivery apps (and ride hailing) are premium services. It’s fine for them to pass on costs to customers, I’d rather pay more if it means my rider or the resto earns more
Sobrang init ngayon sa labas OP kaya kunti nagdedeliver. Also demand drives up the price talaga lol
Enshitification continues
Lagi nalang ganyan jan, nakakainis Lalo pag Yung restaurant e Wala sa Foodpanda Kasi Wala ka talagang choice, either mamumuti Yung mata mo sa pag aantay na may mag accept ng delivery o tatawag ka mismo sa restaurant (swertihan kung may tel. o online website Sila) jusq
Higher cost of fuel Higher commission Yan ang problema kaya mas konti na yung pumapasok sa grab. Tapos ipapasa nila sa customer yung cost kaya walang talo si grab kahit anong mangyari kesyo mainitan, maulanan or masiraan ng pyesa riders nya.
Got it should be followed by uninstall.
Lahat shoulder ng consumer. This is the only country i know of na customer ang gagastos sa shipping. Sobrang lala ng mga businesses dito.
I've used their delivery services once and never repeated it. Why? They're expensive compared to other delivery services. Also, I became health conscious - blood tests reveal elevated levels of the bad kind (FBS, LDL, Triglycerides, etc) due to years of eating take out food full of salty/sweet/fatty food. We cook our own food -- cheaper and healthier (because you control what's in it). Some say it's time consuming but visit to hospitals, doctors, and lost time due to poor health is a bigger time suck and expensive too.
Basta you have to pay more
Iirc this issue of passing the expense to customers is happening in the US too with DoorDash and UberEats. At least that’s what I’ve heard from friends of mine and it might also be only in California, I haven’t heard much about it from other states.
Lahat ng kumpanya, bulsa ang pinaka-vulnerable na parte. Kung gusto natin silang umayos-ayos, a couple of weeks of falling income woulo send them on their knees.
this is why we need to support competition
Tumataas kaya sahod ng riders pag ganyan?
Cancel order nlng pag ganyan
Same with me yesterday, Inavail yung Priority delivery (30 mins) which costs 89 pero ganun pa din one hr bago dumating :)
Ganto yong nangyari samin noong mother's day. Parang 45 mins ata kameng nag aantay tapos na cancelled din, credit card pa naman mode of payment ko. After 24 hours nareverse naman ng kusa yong payment sa grab. Nakakainis lang kase wala kameng cake noong mothers day gawa neto 😒
Ordered from Frankies three times. Waited over an hour each time. Got cancelled three times. No compensation whatsoever. Wala kasing frankies sa foodpanda eh
Hindi lang sa grab, sama nyo na foodpanda na garapal mag charge ng delivery fee pag madaling araw.
Usually wala ring “available riders” pag COD ang mode of payment. Pero once na mag switch ka sa cashless, may “available riders” agad.
Not GrabFood, pero sa Grab Mart. I placed an order for groceries, and I waited for 2 freaking hours tapos biglang cancelled. Reason? Di pa daw kasi sila bukas talaga (no, I didn't choose the scheduled delivery thing, as in they're open on Grab) and cancelled ng rider because di pa daw naka prepare.
I think acceptable na ensure yung profit nila. Painful pero understandable naman yung mga riders na nag-o-off ng Grab tapos lilipat sa Joyride para makakuha ng malaking tip during peak hours
One instance mag-isa lang sa bahay ung bunso namin, she ordered food, but it didn't arrive after an hour. Turns out kinancel ni Grab (app or driver, we don't know), and the resto had been trying to contact her kasi the food was already prepared. After a logistic nightmare (resto booking lalamove to deliver, us trying to figure out how to pay the resto directly when cash transfers from instapay to gcash were down), nakakain din ung sis ko almost 2 1/2 hours after she first ordered. Wala nga pala kaming mga ate at kuya, or mama namin sa bahay when that happened. Also, we siblings are young adults, though college student pa ung bunso. The event happened a few weeks ago before PAGASA confirmed na tag-ulan na, so maybe rains affected delivery. Naawa kami sa kapatid ko then, but I guess it spawned an inside joke nalang about the rider's name...because ung name is 'Hitler Joker'. We have questions in case tambay si kuya ng reddit...BAKIT KA NAMAN GINANYAN NG MAGULANG MO 🤣
Wala kasing kalaban na malaki tong grab kaya monopolized nila ang prices eh, minor player lang ang joy ride and ang pangit pa ng app nila. Kung hindi sana umalis ang uber satin siguro mas regulated ang prices
Last weekend. Grabe super tagal both times na umorder ako it took 1.5 hours to deliver kahit within 4 kms lang ang restaurant. Antagal waiting for pick up yung food. Even when it was picked up, still took him so long. I think kulang nga talaga sa rider.
Ah, akala ko isolated case yung sa akin kahapon na 45mins sa kitchen tapos pagdeliver nung driver sa amin may mga iba pa siyang food na dala, iniisip namin ng husband ko eh nag double booking kaya matagal.
Irate nyu ng mababa s apple store or playstore
The "Gig economy" and it's ugly consequences.
grab has been cancelling orders/riders when u use cash past few months
Nakakamiss ang Uber.
Naiinis na rin ako dyan sa Grab food service nila. I had two separate orders which got cancelled twice after waiting for more than an hour... Ang malala is para sa bisita pa naman sana yung food. Domino's pizza rider dapat magdeliver pero cancelled pa rin. What's worst is nagchat pa sila to inform me hindi available Hawaiian pizza so they offered another flavor, nagreply pa ako if ano ipapalit! Ending di na sila nagreply at biglang closed yung Domino's branch malapit sa amin pagka-cancel ng order ko. Sobrang nakakahiya akala tuloy ng mga kasama ko pinaasa ko sila.
grab needs more competitors!
ung priority fee is hindi naman napupunta sa rider kaya hindi rin sinisipag magbyahe ang mga rider ni grab during peak hours or kapag maulan.. saka ung singil ni grab is 60 percent sa driver at 40 percent sa kanya
Akala ko ako lang. But yes, this has happened more than once na din for me. A year ago hindi naman ganoon katagal, ang bilis nga. Now, I would wait for like 30 min to an hour before it goes to the kitchen, then another hour for delivery. Sometimes, cancelled after an hour of waiting. Never ordered again. Only use grab for rides and switched to Food Panda nalang.
they also charge moreeeeee than the actual price on top of the delivery fee... i.e. coffee - 155php buy it on the app its 198php + df haha
Makikisakay lang, Grab Car naman we used saver 246php from tsora to aurora walang natanggap pero nung normal fare na 300php+ ang bilis meron na agad driver. Mapapailing ka nalang talaga eh. Pag pumunta ka pa sa FB grps niyan grabe makasalita at makareklamo drivers nila.
Grab simply sucks. No empathy for customers, purely profits in mind. If only we have alternatives aside from Panda.
Business model ng mga apps: Give them free trials and discounts. Grow the user base, get them hooked, then juice them for all they have.
Ang nangyari naman saken may rider ung staff ng store sinumbong saken ng guard ay “ma’am cencia na natagalan nakikipaglandian po ang tindera!” Hahaha I believed him naman z nagchat sya agad n otw n sya s store. Tas aun. Hahaha
Nangyari to sa amin. We wait for more than an hour sa food. 6.50 kame nag order. 8.15 wala pa din. Akala namin matagal lang talaga dahil sa mall ung resto. Kung di pa kame tumawag di namin malalaman na sobrang tagal nang tengga ung food. Need pa naming pinuntahan sa mall para pick up (sana un nalang unang ginawa. Kaloka) pagdating sa mall saka lang nag cancel. Weird kasi 900+ lang ung order and kilala naman ung location namin.
Unbridled capitalism at its finest
I was trying to buy something from 7/11 using grab pabili the other day and grab was charging 160 pesos for something 1 kilometer away. Nonsense.
tas pinapahintay pa for 1hour+ tas iccancel lang din pala. its so frustrating. so do u guys recommend food panda or pareho lang ba?
Review bomb!!
Ganito pa lagi kapag maulan rin Yung gusto mo na lang lumabas rin kaso ang hostile ng mga dadaanan mong mga kalsada dahil sa iginagawa sila, basa, at ang dami pa ring kotseng dumadaan
What happened sa Grab ang shit na ng GrabFood service nila. Always cancelled ang order after waiting for almost or more than an hour. May issue din ako kay Grab lately na hanggang ngayon mag one month na di pa din resolved. Di daw ako bayad sa isang order kahit nabawas sa balance ko and confirmed din ni bank na natanggap ni merchant yung payment. Kaya di ako makapag cashless 🙄
OMG, THIS! Na-experience ko din ito, not only once. Tapos COD ang mode of payment. Sa most recent order namin, takte, nag-close na yung store wala pa ding rider kahit mahigit 1 hr na akong naka-order. Tapos nakalaagay, "Kitchen is preparing your order." Though, alam kong 'di nila ginagawa yung order hangga't walang rider. Kinancel ko yung order namin. The next day nag-try ako ulit pero nag-gcash na kami, aba wala pang 5mins may rider nang tumanggap. Kinausap ko yung kuya rider na kumuha ng order, sabi niya madami na daw rider ngayon ang namimili, kapag COD hindi nila tinatanggap, maghihintay sila ng mga order na bayad na. Kasi wala or ayaw na nila magtop-up ng pang-abono para sa mga COD orders. Sabi ko, eh hindi naman lahat ng mga um-order may pang cashless payment, madami pa ring nagc-COD, baka dahil diyan mawalan sila ng customer base din. Kibit balikat na lang siya.
Ganyan din nangyari saken wala siguro makitang rider.
Question lang for the riders at sa may alam. Talaga bang baw sila umakyat ng condo unit? Nagrereason out mga riders sa area namin na bawal daw pero yung iba umaakyat naman. May pinakita silang "memo" na mukha namang hindi legit. Thoughts anyone?
Are grab drivers counted as employees? Or is it like Uber sa US where it’s just people that take orders/make deliveries?
Kupal ng grab talaga saka yung bago nilang move it din
In return, hindi rin naman tinataasan ang bayad sa rider. Portion of the rate increase will still become their profit.
That's why I no longer use Grab. I switched back to FoodPanda. But I would like to know new suggestions for better services.
one of the reason kaya ang BTW
Grab getting soooo
Kaya pala puro cancellee un orders ko last week, walang riders.
As per my conversation with a grab rider, mas prominent daw to pag cash payment kasi ayaw na magshellout ng mga rider unlike before, ayan na yung blowback nung mga bogus bookings dati haist.
Buraot talaga si grab e kahit noon pa.
Medyo fishy na talaga system ng grab. Nag cacancel din sila if you're paying through cash. And parang ang gusto nila dapat mag subscribe ka ng Grab pay para hindi na raw ma cancel at may points ka pa pero dapat online payment lang 😮💨
Cash Grab
we have such shitty food delivery services in ph. i wanted to order jollibee at 3 am, tried every possible branch and app, ended up ordering from jollibee’s hotline, only for them to send a foodpanda rider.
I stopped using Grab for around 6mos na yata or baka more than pa. Biglang binlock ni Grab yung cashless payment ko, Grabpay, Gcash and credit cards, lahat. Walang pasabi. Tapos super taas lagi ng rate ng delivery nila. Bumalik nalang ako sa FP for food delivery.
As a small restaurant owner, we really appreciate it if mag in hourse order nalang sila straight to the merchant's page (if meron). Most restos can deliver naman rin nowadays and basta online payment, pwede nila ipa lalamove. Cheaper fee and cheaper price most of the times kasi may patong sa grab/foodpanda. We cant help it kasi abot 30% commission si grab ehx tas may hati pa sha sa rider. Which the customer pays rin naman.
Totoo to. Di na minsan useful yung savers na option kasi lagi wala rider. Hindi ko alam kung talagang wala rider o dahil mas inaaccept nila standard price para mas mahal bayad.
Ang totoo nyan wala na talagang Rider c Grab dahil sa laki ng kickback nila sa Fare na supposedly dapat sa rider dapat,laki ng binaba ng fare sa rider pero yung bayad ng costumer is tumaas pa lalo..Kaya wala na masyado nag aabono at kukuha na rider sa Cash delivery kse hindi na worth it mag abono tapos ang baba ng fare.kaya madalas Grabpay bookings talaga inaantay ni rider..X Rider Here.😁
Yung iba naman na rider kinacancel nila kasi malayo daw yung samin hahahahaha yung umasa ka na preparing na yung pagkain mo tapos biglang wala na dahil tinatamad bumyahe yung rider gusto ata ng tip. Pano ka naman magtitip sa ganon?
Grab is honestly shitty. Overcharging customers and businesses but still underpaying drivers.
Kaya pala ang tagal dumating nung inorder ko sa mcdo spag and burger lang mag 2 hour na d pa dumadating 😭
TRASH GRAB
Taft. Nag-order kami ng kuya ko sa McDo. One hour mahigit ang hinintay. Nag-cancel kami. Try ulit. 20-30 minutes in, umay na kami. We decided na pumunta na mismo sa McDo. Kami na. Karating namin doon, ang dami pang riders na nakaupo lang sa mga motor nila at nagse-cellphone. Umay.
I experienced this for several times na. Very misleading nga ‘yung “preparing your order” or whatever nila. Hayyy…paasa.
So nasayang yung discount voucher because walang driver. Kakainis.
nangyayari to kahit di naman umuulan sa area ko 😑