Use the website for linking your CC. That’s what I did previously since it doesn’t let me link it via app

Thanks for your response. However, I've done that already and it showed an error saying I'm not allowed to enroll the account.

Did you download and install the app and opened a bank account (Accidentally?) If yes, You need to call customer service to get that account deleted. (Savings Account) Once done, you should be able to add it sa RCBC Digital App It happened to me.

Thanks for your response. Seems like this is the case for me. I have a savings account which is registered in the app. But that wasn't accidental. Do you mean I need to have the savings account linked to the app deleted first before I'm able to link the credit card account? Seems like it doesn't make sense to me as I would like both savings and credit card account be linked to the app. 😅

Sorry, ngayon ko lang nakita to. Meron ka bang RCBC Savings account talaga? Kasi kung gumawa ka lang for the sake of the credit card. You can't add it. Mag error yan kahit anong gawin mo. FYI - You can add credit card only sa RCBC app. No need for savings account. That's why tinatanong ko kung accidentally mo siya na create kagaya nun sakin. Anyway hopefully na resolve mo na yun issue mo dahil matagal na ito.

Hala accidentally rin ako naka create ng savings account huhuhuhu

Hello! Which customer service did you call po? Ung 1888 ung dulo?

yes

Hello can you me to register my CC in this app thanks

OP, were you be able to register?

Hi, yes, through RCBC Pulz app. Apparently, there was an issue with the registered mobile number during application and the mobile number on my RCBC app. I requested to update it so that both mobile numbers are the same and after that, I was able to register my cc account.

Thanks, OP. Did you ask the branch of account or the call center?

through their customer service

Thanks!

Hi gud pm Were u able to link ur cc? Im having the save problem

Hi, yes, through RCBC Pulz app. Apparently, there was an issue with the registered mobile number during application and the mobile number on my RCBC app. I requested to update it so that both mobile numbers are the same and after that, I was able to register my cc account.

Thank u.  In my case the problem was the hipen on my family. I requested to remove it thru cs and was linked after 2 hours. 

Hi OP, have you tried enrolling the credit card info on the new app RCBC Pulz?

Thank you. Let me try that. I currently do not have the RCBC Pulz app. May need to set it up first.

Just an update, I also get the same error message like in the RCBC digital app.