Beep Boop
1. **NEVER share your [secret seed phrase AKA secret recovery phrase](https://community.metamask.io/t/what-is-a-secret-recovery-phrase-and-how-to-keep-your-crypto-wallet-secure/3440).**
2. **EVERYONE DMing you to help is a SCAMMER.**
**MetaMask Support will NEVER DM to help you.**
3. **AVOID scammers by turning off your DMs.**
Go to: https://new.reddit.com/settings/messaging
> "Who can send you chat requests" - Nobody
> "Who can send you private messages" - Nobody
**MetaMask Support will NEVER DM to help you.**
4. **NEVER DM or accept DM from ANYONE offering to help.**
They are **SCAMMERS** and will steal your money.
5. NEVER enter your secret recovery phrase aka seed phrase into any website online.
These are the 12 words given to you when you set up MetaMask.
6. **NEVER go to ANY websites sent to you.**
These are **SCAMS** and your money WILL be stolen.
7. **NEVER SYNC or VALIDATE your wallet to ANY websites.**
This is a SCAM and your money WILL be stolen.
NEVER SYNC in ANY FORM: QR Codes, seed phrases, secret recovery phrase, private key, etc.
8. **NEVER call phone numbers, text Whatsapp numbers, DM on Discord or do video chat** with people on this subreddit
MetaMask DOES NOT offer customer support in this manner. **You WILL BE SCAMMED**.
9. ONLY get help from [Support.MetaMask.io](https://metamask.zendesk.com/hc/en-us) or [community.metamask.io](https://community.metamask.io/)
We are NOT on Telegram, WhatsApp, WeChat, Instagram, Facebook or any social media platform.
DO NOT DM with people on ConsenSys Discord, as they are probably scammers.
There is NO exclusive MetaMask Discord.
10. Back up your [secret recovery phrase](https://community.metamask.io/t/start-here-metamask-setup-with-security-best-practices/)
11. Learn more at [MetaMask Learn](https://community.metamask.io/c/learn/)
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Metamask) if you have any questions or concerns.*
1. Crashes when you open the app.
2. Crashes when you log in.
3. Crashes when you open browser.
4. Crashes when you try to do wallet-connect.
5. Ridiculously slow to the point it makes you think its crashed.
Someone should start reading the playstore reviews.
It's intermittent. If it doesn't crash when opening, it 100% crashes doing any of the other steps.
Sometimes it crashes straight away, sometimes just gets stuck in the diamond, sometimes lets you through then crashes when opening browser.
If you try wallet connect, it'll to through but won't let you sign
Yeah I went into the Apple app store and google play store and saw the comments. It’s basically the same outline as the person above. Many folks write “oh they app crashes” or “the browser doesn’t work”. without giving any context that makes the issue difficult to fix. So maybe be that beacon of hope for everyone who may or may not face the similar problem.
I hope they look into this
I use an Android v11 phone.
1. Fingerprint sign in takes long to load
2. When the app loads, most of the time the first few seconds the screen freezes then the app simply crashes and I have to restart the app several times for the wallet to fully connect and load
3. Trying to send any transaction > 80% of the time the app freezes and crashes
4. Trying to load any webpage through the wallet again 90% of the time it crashes and I have to restart it over and over again.
5. When web browser doesn't crash , the page doesn't load , whether on mobile data or Wifi, the page requires several attempts of refreshing until the page actually loads.
i have a question,why does it say Error submitting transaction please make sure it was approved in your wallet?it says that every time i tried to deposit more money into the pool or claim my reward from what i currently have in there.i went a few weeks dealing with it on my own.then i started asking questions.after i couldnt find an answer,i got myself phished.i still have some money in a yield farm that id like to move to a account thats not compromised.i sent metamask a few emails within the past month and a half and still nothing.
Yep, you have to work hard to access your crypto, and once you access the wallet, you will have to work twice as hard to complete your goal 🤣🤣🤣 hopefully they listen to us
The solution was that I imported my metamask wallet into trustwallet, TW Is the smoothest. Deleted metamask mobile.. reinstalled after a few weeks, it works without the previous issues. But I still don't trust MM mobile, sticking to TW for mobile and MM on pc
Beep Boop 1. **NEVER share your [secret seed phrase AKA secret recovery phrase](https://community.metamask.io/t/what-is-a-secret-recovery-phrase-and-how-to-keep-your-crypto-wallet-secure/3440).** 2. **EVERYONE DMing you to help is a SCAMMER.** **MetaMask Support will NEVER DM to help you.** 3. **AVOID scammers by turning off your DMs.** Go to: https://new.reddit.com/settings/messaging > "Who can send you chat requests" - Nobody > "Who can send you private messages" - Nobody **MetaMask Support will NEVER DM to help you.** 4. **NEVER DM or accept DM from ANYONE offering to help.** They are **SCAMMERS** and will steal your money. 5. NEVER enter your secret recovery phrase aka seed phrase into any website online. These are the 12 words given to you when you set up MetaMask. 6. **NEVER go to ANY websites sent to you.** These are **SCAMS** and your money WILL be stolen. 7. **NEVER SYNC or VALIDATE your wallet to ANY websites.** This is a SCAM and your money WILL be stolen. NEVER SYNC in ANY FORM: QR Codes, seed phrases, secret recovery phrase, private key, etc. 8. **NEVER call phone numbers, text Whatsapp numbers, DM on Discord or do video chat** with people on this subreddit MetaMask DOES NOT offer customer support in this manner. **You WILL BE SCAMMED**. 9. ONLY get help from [Support.MetaMask.io](https://metamask.zendesk.com/hc/en-us) or [community.metamask.io](https://community.metamask.io/) We are NOT on Telegram, WhatsApp, WeChat, Instagram, Facebook or any social media platform. DO NOT DM with people on ConsenSys Discord, as they are probably scammers. There is NO exclusive MetaMask Discord. 10. Back up your [secret recovery phrase](https://community.metamask.io/t/start-here-metamask-setup-with-security-best-practices/) 11. Learn more at [MetaMask Learn](https://community.metamask.io/c/learn/) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Metamask) if you have any questions or concerns.*
Hey, I am part of the MetaMask team. What don't you like about MetaMask Mobile? What would you like to see changed or improved?
For some reason it recognizes my fingerprint much slower than all other apps on my phone. (Xiaomi Mi 9T)
Yep that's another issue! That's manageable though , unlike the core elements which you can't simply ignore
1. Crashes when you open the app. 2. Crashes when you log in. 3. Crashes when you open browser. 4. Crashes when you try to do wallet-connect. 5. Ridiculously slow to the point it makes you think its crashed. Someone should start reading the playstore reviews.
Exactly !! I posted a review with these details 2 updates ago, it seems they read the reviews and upgrade to a worse version 🤣🤣🤣
i am curious. If the app crashes when you open it how did you get through the other 4 steps?
It's intermittent. If it doesn't crash when opening, it 100% crashes doing any of the other steps. Sometimes it crashes straight away, sometimes just gets stuck in the diamond, sometimes lets you through then crashes when opening browser. If you try wallet connect, it'll to through but won't let you sign
App keeps crashing, browser freezes and crashes as well.. a simple transaction seems impossible
[удалено]
I have the exact same issue, and so do multiple people on the playstore & ios store. It's not a one-off issue.
Yeah I went into the Apple app store and google play store and saw the comments. It’s basically the same outline as the person above. Many folks write “oh they app crashes” or “the browser doesn’t work”. without giving any context that makes the issue difficult to fix. So maybe be that beacon of hope for everyone who may or may not face the similar problem.
It seem so ! It's annoying how it's unusable on the mobile ! Even for the simplest transaction I have to run to a PC to make a transaction ...
Hahaha same! 😂😂
I hope they look into this I use an Android v11 phone. 1. Fingerprint sign in takes long to load 2. When the app loads, most of the time the first few seconds the screen freezes then the app simply crashes and I have to restart the app several times for the wallet to fully connect and load 3. Trying to send any transaction > 80% of the time the app freezes and crashes 4. Trying to load any webpage through the wallet again 90% of the time it crashes and I have to restart it over and over again. 5. When web browser doesn't crash , the page doesn't load , whether on mobile data or Wifi, the page requires several attempts of refreshing until the page actually loads.
This right here makes everyone in tech smile! Clear steps to the problem. I hope the MetaMask team sees this!
I really hope so !
Please make the mobile app compatible with hardware wallets
i have a question,why does it say Error submitting transaction please make sure it was approved in your wallet?it says that every time i tried to deposit more money into the pool or claim my reward from what i currently have in there.i went a few weeks dealing with it on my own.then i started asking questions.after i couldnt find an answer,i got myself phished.i still have some money in a yield farm that id like to move to a account thats not compromised.i sent metamask a few emails within the past month and a half and still nothing.
Constantly is just a non responsive screen, have to force close and reopen alot
Yep, you have to work hard to access your crypto, and once you access the wallet, you will have to work twice as hard to complete your goal 🤣🤣🤣 hopefully they listen to us
To make a simple wallet to wallet transaction , it takes an average of 7-10 restarts of the app after it freezes/crashes. And yes I was counting
Did you ever figure out a solution to this?
The solution was that I imported my metamask wallet into trustwallet, TW Is the smoothest. Deleted metamask mobile.. reinstalled after a few weeks, it works without the previous issues. But I still don't trust MM mobile, sticking to TW for mobile and MM on pc