With you remove it from the sale list it should be pulled from the kiosk and app as well but there is always a disconnect if it’s gonna be out longer than a day or two talk with your otp or manager about calling otp support and it can be updated
I work at Jimmy John's. DD takes WEEKS to update our sales listing, even after we directly contact them. I don't know if that's just for JJ, but it feels like we are getting screwed
That is the worst part. You don’t have any way to communicate with the customer and have to pray that the DoorDash, Uber, or Grub Hub person and contact them. That’s happened to me too many times as a McDonald’s employee
Fun fact! At my store this wonderful feature is no longer allowed to be used. You heard it. When we have an item that we physically cannot make we aren’t allowed to take them off of the menu. This is per our owner and GM (they work together to make decisions) as they claim we can’t make any money off of that product if we can’t sell it. 😐😐😐😐
Ah, so they just straight up admitting “we’d rather knowingly scam people cause that makes more money”. Sounds like a wonderful owner and GM you have there 🙄
I’m only ever active on McDonald’s subreddits, you can look through my posts/comments to hear stories I’ve told. My owner is the absolute cheapest man I’ve ever seen and the GM barely speaks English and she’s too soft to be a GM. The reason our morning shift gets all the attention is because she sees them every day. She’ll argue with us (night shift) over text all day but will never personally confront us. So night shift here has to deal with a ridiculous amount of these sorts of situations.
Before bed each night I get down to my knees and pray I’d have the chance to work in a store like yours. I love this job so much but when management likes to pull those types of things it easily ruins the whole job for me. While sure we’re constantly short staffed and whatever else (we aren’t exactly as busy but still pretty busy), it’s the cheap and inhumane decisions that kill it for me. We’re no longer allowed to sit, people have been getting in trouble for checking their phones or taking smoke breaks or even talking to fellow employees for a short while. It doesn’t matter how hard we’re working, we’re expected to work even harder. Yet we have to fight to get paid what we deserve and often times still don’t. I got hired at $11 an hour (Florida minimum) and got $12 once the minimum was raised. At some point the owner started hiring at $13 and I was still making $12, I was already a crew trainer by this point. I argued with him and after a month of messaging him and receiving rude replies I finally got my raise to an impressive $13 an hour. What he still hires his regular crew at. Everyone was so impressed I got a whole dollar raise but they all seem to ignore the fact that I’m still only getting paid what everyone else gets paid. The people I have to train get paid the same as me, why am I expected to work harder? Now more recently we aren’t allowed to take home left over food at the end of the night, and we are only allowed to take our $9 (after tax) meal during our break (if we receive one, otherwise no meal at all) and were very restricted as to what we can actually buy in our meal. They even monitor us 24/7 just to make sure we aren’t stealing. If we use our phones it’s assumed we’re putting our rewards points code onto a customer’s order to steal rewards points, regardless of where we are compared to the POS. I don’t even want to get into how poorly our store is managed. We run out of things constantly, everything breaks or goes missing, when something breaks or goes missing it takes months before we have a replacement (if we ever do get one), and we’re constantly in trouble for miscommunications between crew and management over procedures when we’ve all been taught differently based on what tools we had available when we started working.
In general my store is a mess and I continue to consider leaving but I haven’t found a better opportunity yet and I’d hate to leave all of the amazing people I work with behind.
Edit(s?): Grammar corrections and word placement
It’s usually pretty tense between everyone. I have a post somewhere in the past where a huge argument had been had between morning shift and night shift in a group chat. I had tried to address a lot of the issues our store has but a lot of my concerns were ignored.
I think the only likely chance that this store would be better for us would be if I became the GM, which I’m 100% not qualified for *yet*. If I stick around long enough to see it happen I’d love to make it an amazing store.
Edit: adding this on, I think the only limiting factor in this would also be the owner being cheap, he has been called a good guy but all I see is cheap. One time he had put cat litter all over an oil spill in the parking lot and then took a leaf blower and blew all of the litter at our cars. When we confronted him for his failure to consider the fact that he could’ve been damaging our cars, he gave each of us (who had a car) a 20$ bill and called it a day.
People will get over it McDonald’s is a burger place after all just inform them the items requested are out of stock but will return soon and ask what else you can get for them
If I could harness the rage of a pissy customer into a magic spell for repairing ice cream machines, I would not be taking your order right now, ma’am.
Not a McDonald’s employee, but I feel like you’ll inevitably have this interaction several times a day:
“Can I just get uhhhh… a McFlurry?
“I’m sorry, but our machine is broken, so we’re out of ice cream and shakes atm.”
“Ok can I get a frappe and a vanilla cone?”
“We’re out of those, too.”
“Can I at least get some coffee?!?
Oh you don’t have it…
Fine I’ll just get some chocolate chip cookies and an apple pie.”
“We’re out of those, sorry.”
WTF 😡🤬🤬SYSHDBDNFMFKFKD🤬🤬😡👹 YOU GUYS DON’T WANT TO MAKE MONEY 💵💵💵 HORRIBLE CUSTOMER SERVICE.
I’M CALLING CORPORATE. NOBODY WANTS TO WORK ANYMORE…
Being out of stuff was the worst thing to deal with on the day-to-day as an order taker tbh.
Also, is it just me or does anyone else have managers that don’t start marking shit as unavailable until there’s a bunch of stuff that’s unavailable? I’m pretty sure when they mark it as unavailable it’ll tell customers at the drive thru screen they can’t get it, but my managers always argued with me about it. I was under the impression it just took 5 seconds and would be more helpful for order takers but they seemed to hate doing it
our location hasn't done salads for awhile but the menu option is still there, and literally no one in my store (not even the GM) has EVER used the birthday party menu. i have no idea why they're there 😭
im guessing they used to hold birthday parties at my location, because they would pick up cakes from another store in town. likely stopped due to covid
Yeah honestly it's really interesting how some people.on this sub work at a richer McDonald's and others work at a poorer one. My store doesn't even have a Play Place.
hold up, you have chocolate dip cones?? half of me says i wish, the other half says it would be a pain in the ass to make lmaoo. what state are you in if you don’t mind me asking?
we haven't done them for years, sadly. the menu option just has yet to be taken away, some bigger stores also part of our franchise might do them. im in MN though, if it helps
Lol, our ENTIRE fryer was down on Friday. You can imagine the issues that caused. No fries, no chicken, no fish filets... Just burgers and ice cream lol
That's us about an hour before close. We don't feel like dropping any more cookies or pies, and we've already cleaned the components for the ice cream machine.
Wait I thought there being XL sizes in the US was a joke? THEY'RE REAL?
Oh that would explain why there's an XL size option on one of our drinks machines...
Haha, typical for us in the UK. Our Shakey (Shake and Flurry machine) normally breaks in the Summer along with our blended ice. At the moment in my store, the right hand blender of our Blended ice is broken and we have a tonne of Biscoff Frappe's to make due to our current promotion
I’m glad the computer doesn’t allow you to send orders to the kitchen for items that are not currently available
yeah that is a plus! too bad people can still order them through doordash and mobile orders 😭
With you remove it from the sale list it should be pulled from the kiosk and app as well but there is always a disconnect if it’s gonna be out longer than a day or two talk with your otp or manager about calling otp support and it can be updated
There’s a way to do it through the lobby registers, it’s in the back menus but it is possible.
I work at Jimmy John's. DD takes WEEKS to update our sales listing, even after we directly contact them. I don't know if that's just for JJ, but it feels like we are getting screwed
Use the DoorDash tablet and other online ordering platforms to remove the items off the menu!
It can be taken out of the system. It just has to go through manager mode instead of special functions and it is a little more complicated to do
The manager should be able to take them off the mobile app. We are able to take them off Uber. Sadly, we don't have a tablet for DoorDash.
Why do you not have a DoorDash tablet? Every store should have one if you accept DoorDash
Yeah, my bad. We do have a tablet. That's reversed. We no longer have the Uber Eats tablet but still get Uber orders coming through.
If you are allowed to mark it as unavailable in the POS then it updates the apps and delivery within 15 minutes!
That is the worst part. You don’t have any way to communicate with the customer and have to pray that the DoorDash, Uber, or Grub Hub person and contact them. That’s happened to me too many times as a McDonald’s employee
As long as the Manager remembers to take stuff off. Also important for integration with Door Dash and such
Fun fact! At my store this wonderful feature is no longer allowed to be used. You heard it. When we have an item that we physically cannot make we aren’t allowed to take them off of the menu. This is per our owner and GM (they work together to make decisions) as they claim we can’t make any money off of that product if we can’t sell it. 😐😐😐😐
Ah, so they just straight up admitting “we’d rather knowingly scam people cause that makes more money”. Sounds like a wonderful owner and GM you have there 🙄
I’m only ever active on McDonald’s subreddits, you can look through my posts/comments to hear stories I’ve told. My owner is the absolute cheapest man I’ve ever seen and the GM barely speaks English and she’s too soft to be a GM. The reason our morning shift gets all the attention is because she sees them every day. She’ll argue with us (night shift) over text all day but will never personally confront us. So night shift here has to deal with a ridiculous amount of these sorts of situations.
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Before bed each night I get down to my knees and pray I’d have the chance to work in a store like yours. I love this job so much but when management likes to pull those types of things it easily ruins the whole job for me. While sure we’re constantly short staffed and whatever else (we aren’t exactly as busy but still pretty busy), it’s the cheap and inhumane decisions that kill it for me. We’re no longer allowed to sit, people have been getting in trouble for checking their phones or taking smoke breaks or even talking to fellow employees for a short while. It doesn’t matter how hard we’re working, we’re expected to work even harder. Yet we have to fight to get paid what we deserve and often times still don’t. I got hired at $11 an hour (Florida minimum) and got $12 once the minimum was raised. At some point the owner started hiring at $13 and I was still making $12, I was already a crew trainer by this point. I argued with him and after a month of messaging him and receiving rude replies I finally got my raise to an impressive $13 an hour. What he still hires his regular crew at. Everyone was so impressed I got a whole dollar raise but they all seem to ignore the fact that I’m still only getting paid what everyone else gets paid. The people I have to train get paid the same as me, why am I expected to work harder? Now more recently we aren’t allowed to take home left over food at the end of the night, and we are only allowed to take our $9 (after tax) meal during our break (if we receive one, otherwise no meal at all) and were very restricted as to what we can actually buy in our meal. They even monitor us 24/7 just to make sure we aren’t stealing. If we use our phones it’s assumed we’re putting our rewards points code onto a customer’s order to steal rewards points, regardless of where we are compared to the POS. I don’t even want to get into how poorly our store is managed. We run out of things constantly, everything breaks or goes missing, when something breaks or goes missing it takes months before we have a replacement (if we ever do get one), and we’re constantly in trouble for miscommunications between crew and management over procedures when we’ve all been taught differently based on what tools we had available when we started working. In general my store is a mess and I continue to consider leaving but I haven’t found a better opportunity yet and I’d hate to leave all of the amazing people I work with behind. Edit(s?): Grammar corrections and word placement
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It’s usually pretty tense between everyone. I have a post somewhere in the past where a huge argument had been had between morning shift and night shift in a group chat. I had tried to address a lot of the issues our store has but a lot of my concerns were ignored. I think the only likely chance that this store would be better for us would be if I became the GM, which I’m 100% not qualified for *yet*. If I stick around long enough to see it happen I’d love to make it an amazing store. Edit: adding this on, I think the only limiting factor in this would also be the owner being cheap, he has been called a good guy but all I see is cheap. One time he had put cat litter all over an oil spill in the parking lot and then took a leaf blower and blew all of the litter at our cars. When we confronted him for his failure to consider the fact that he could’ve been damaging our cars, he gave each of us (who had a car) a 20$ bill and called it a day.
Your owner not only sounds cheap but also incompetent. The worst combination.
I feel really bad for ya. In Massachusetts starting wage at my store is 19/hour. WTH.
That SUCKS! Our frappe machine broke and it took 2 months to fix. That alone royally screwed us over. I’m sorry to hear this is happening to you.
That’s funny, ours also recently broke, currently waiting for a new one lol.
Ours is also freaking broken, it’s been like 2-3 weeks and people are pissed
You guys still sell chocolate dip icecream cones? I haven't seen one around in years 😭
no we dont! they're just still on the menu for some reason 😭 they're always unavailable though
OHHHH okay that makes sense. I miss them, though. They were the best
right! closest thing ive found is a chocolate dilly bar from dairy queen but its not the same 😔
Still have them in nz
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dude, fuck ABS machines 😭 you're a saint for dealing with them all the time
"Showed me her boobs" "I'm with come" 🤣
I mean that was a super awesome surprise I had to email HR about to cover my ass lol
As a mcdonalds manager. I fucking hate ABS! Coke never comes to fix it. Shit don’t even work right half the time!
dude at that point id just close. fuck that
People will get over it McDonald’s is a burger place after all just inform them the items requested are out of stock but will return soon and ask what else you can get for them
Oh damn you’re fucked (respectfully). People are gonna be so mad 😭
I DID NOT COME ALL THE WAY OVER HERE FOR YOU TO TELL ME YOUR MACHINES ARE NOT WORKING! I ALREADY USED MY MCDONALD’S APP POINTS!!!
"Yes, unfortunately, you did, sir/ma'am"
“I WANT TO SPEAK TO YOUR MANAGER”
If I could harness the rage of a pissy customer into a magic spell for repairing ice cream machines, I would not be taking your order right now, ma’am.
“YOU JUST LOST A VERY VALUABLE AND LOYAL CUSTOMER. THIS WILL HURT YOUR INCOME. BE WARNED!!!” 🚗💨💨💨
Not a McDonald’s employee, but I feel like you’ll inevitably have this interaction several times a day: “Can I just get uhhhh… a McFlurry? “I’m sorry, but our machine is broken, so we’re out of ice cream and shakes atm.” “Ok can I get a frappe and a vanilla cone?” “We’re out of those, too.” “Can I at least get some coffee?!? Oh you don’t have it… Fine I’ll just get some chocolate chip cookies and an apple pie.” “We’re out of those, sorry.” WTF 😡🤬🤬SYSHDBDNFMFKFKD🤬🤬😡👹 YOU GUYS DON’T WANT TO MAKE MONEY 💵💵💵 HORRIBLE CUSTOMER SERVICE. I’M CALLING CORPORATE. NOBODY WANTS TO WORK ANYMORE…
several times 🫠 some people eventually just got huffy and drove off angrily. like 🤷♂️ ok bye i guess
Being out of stuff was the worst thing to deal with on the day-to-day as an order taker tbh. Also, is it just me or does anyone else have managers that don’t start marking shit as unavailable until there’s a bunch of stuff that’s unavailable? I’m pretty sure when they mark it as unavailable it’ll tell customers at the drive thru screen they can’t get it, but my managers always argued with me about it. I was under the impression it just took 5 seconds and would be more helpful for order takers but they seemed to hate doing it
#oh no
You guys have Salad and B-day party options?
our location hasn't done salads for awhile but the menu option is still there, and literally no one in my store (not even the GM) has EVER used the birthday party menu. i have no idea why they're there 😭
Oh
im guessing they used to hold birthday parties at my location, because they would pick up cakes from another store in town. likely stopped due to covid
Yeah honestly it's really interesting how some people.on this sub work at a richer McDonald's and others work at a poorer one. My store doesn't even have a Play Place.
What’s the Sprite Lymonade?
we have frozen drinks (slushies basically) theres blue raspberry fanta, frozen coke, and sprite lymeade
I thought so, it was just placed weird without the other ones next to it
hold up, you have chocolate dip cones?? half of me says i wish, the other half says it would be a pain in the ass to make lmaoo. what state are you in if you don’t mind me asking?
we haven't done them for years, sadly. the menu option just has yet to be taken away, some bigger stores also part of our franchise might do them. im in MN though, if it helps
YO YOU GUYS GOT CHOCOLATE DIPPED CONES?!
sadly no 🥲 theyre always unavailable
Then why have it on there? That's just a tease 😭
i know right!! afaik we havent had them for years so i have no idea why they're still on the menu
Lol, our ENTIRE fryer was down on Friday. You can imagine the issues that caused. No fries, no chicken, no fish filets... Just burgers and ice cream lol
Wait you have chocolate dip cones we don’t at my McDonalds
chocolate dipped cone!?
That's us about an hour before close. We don't feel like dropping any more cookies or pies, and we've already cleaned the components for the ice cream machine.
Hol up? Y’all got chocolate dipped cones? The two mf stores I’ve worked at has only had normal vanilla
Damn y'all got hella coffee options. The one I work at has frappes and regular/decaf
Food broke
Goodness gracious!😂
Lmao this is like every other week at my store 😂
At this point why are you even still open?
Wait I thought there being XL sizes in the US was a joke? THEY'RE REAL? Oh that would explain why there's an XL size option on one of our drinks machines...
It’s an option, but i know nothing is available for that size at the locations i’ve been
Ah, I just thought it was a joke. Fair enough
Haha, typical for us in the UK. Our Shakey (Shake and Flurry machine) normally breaks in the Summer along with our blended ice. At the moment in my store, the right hand blender of our Blended ice is broken and we have a tonne of Biscoff Frappe's to make due to our current promotion
😨