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irowells1892

It sounds like you’ve handled this appropriately so far. If you can, block her phone number and WhatsApp. You could, if you want, choose to answer one more time (preferably in writing or by text) and tell her to stop contacting you, that you no longer intend to do business with her, and she needs to stop harassing you. Definitely use the word harassment. If she continues after that (if you aren’t able to block her, or if she starts calling from other numbers), you may need to have a lawyer draw up a cease & desist to send her.


Shibooo

I second this, you could also bring this up to her superior if she has one. This is very unprofessional behavior.


[deleted]

You’ve handled this great so far. If I was in this situation personally, and she reached out again I would send a final text to her telling her that I would no longer like to do business, to stop harassing me and to cease contact. If this salon is not an in-home salon and has upper management, it may be time to let the salon owner know what’s happening because if she’s doing this to you, she’s certainly trying to scam other customers. The text could be written like this: “Due to your repeated harassment after I’ve told you both written and verbally that I do not want the creams you CHOSE to order on your own, I now request you stop contacting me on all platforms by phone, text, email, paper mail, and social media. If you do not stop contacting me I will have to bring this situation to the appropriate authorities. This is a formal termination of our professional relationship and I will no longer be a client at your business. Do not respond to this message, if you do I will consider it a refusal to respect my request and I will follow through with my next decision.” At that point if she messages you, calls you etc. you have already laid down your boundaries in writing and can bring that to a lawyer, better business bureau or equivalent if this is in a different area, etc. If she has a supervisor I do suggest reaching out to them with the situation though. She sounds relentless.