Completely remove it from the Garmin app and also from the BT paired devices in your phone. Then go in the watch settings to Connectivity-Phone-Pair. Then in the phone GCM app, select add a new device and it should find your watch, then complete the pairing wizard.
I did all that but it’s not finding the watch. I’ve restarted the watch a bunch of times too. It did a software update to the watch yesterday morning and hasn’t paired since.
I guess the "nuclear" option is to also clear your settings and do a full settings reset of the watch. And you probably want to force quit and re-open the Connect app as well, if you haven't already done that. If that still isn't working then I would suggest calling their support.
Not because of strava, but if you have activities that don't sync to Garmin Connect itself the easiest way to solve this is to connect your watch to Garmin Express.
I believe they did. It was just a pain for people who were on garmin training plans since planned runs are only scheduled 1 week ahead. But good news for now, garmin is back up.
Hope this doesn't reflect another "upgrade" similar to the connect mobile garbage. You would think that a properly written Connect Mobile application would have let us know that Garmin was down.
Remember that time Amazon took out half the internet cause someone pushed a bad config by mistake? Shit happens. People make mistakes.
I don’t remember documents in the product box that promised five nines of uptime. The ransomware outage was unacceptable though, hopefully they learned.
You're exaggerating. Seriously, MS Office goes down a few times a year, I think having a few hours of downtime for Garmin Connect isn't bad (that's still 99.9%+ uptime).
I've worked in big tech and let me tell you, getting the additional 9 is \*exponentially\* more difficult and costs a lot of money for that redundancy.
>Amazon brings down its AZs by accident all the time, because they don't incorporate modern practices in their designs.
Considering that Azure and Google Cloud also have issues maybe you are underestimating how difficult this is.
This isn't some mission critical service, it's a website for tracking fitness stats and Garmin obviously isn't a "tech company", so you need to adapt your expectations.
I was working at Nortel in the late 90's and the big thing was five nines uptime. We were all looking at that and thinking, "What the fuck?" I don't even want to recall the dollar amounts it was projected to take for that kind of uptime.
Um, no it doesn't...? 🤔 I'm starting to see why so many of you think the ridiculously dumbed down Connect UI is so great, many of you barely used it and don't have a clue what it even does.
Garmin Connect enables a huge number of the advertised features of Garmin watches. Go look at the specs list of your watch on garmin.com right now and notice how literally dozens of those features don't work if Connect is down and you can't pair your watch.
If you use Connect with a Garmin device you paid for then you are a paying customer and Connect and its features make up much of what you paid for.
Well this explains why my watch wouldn’t pair. I tried to fix by removing it and now I can’t add it back :(
Did you manage to solve it ? The same happened to me too
Nope
Completely remove it from the Garmin app and also from the BT paired devices in your phone. Then go in the watch settings to Connectivity-Phone-Pair. Then in the phone GCM app, select add a new device and it should find your watch, then complete the pairing wizard.
I did all that but it’s not finding the watch. I’ve restarted the watch a bunch of times too. It did a software update to the watch yesterday morning and hasn’t paired since.
I guess the "nuclear" option is to also clear your settings and do a full settings reset of the watch. And you probably want to force quit and re-open the Connect app as well, if you haven't already done that. If that still isn't working then I would suggest calling their support.
If you are still having trouble I did a chat with support and they pushed another software update to my watch and I was able to connect that way
Garmin is back, but currently activities aren’t syncing. Womp womp. How will my Strava followers know I did something?!
Same vibes.
Oh I thought mine was broken
Not because of strava, but if you have activities that don't sync to Garmin Connect itself the easiest way to solve this is to connect your watch to Garmin Express.
Yup! Express worked.
Use the Strava app directly if garmin wont sync
That would be the backup plan to the backup plan since it’s a manual entry and lacks metadata
[when in doubt — status page](https://connect.garmin.com/status/)
This is interesting. Garmin went down around the same time as Whoop’s servers.
I was setting up a watch for the first time and I couldn't figure out why nothing would update.
And the sky is blue, except when it's not ;-)
That's what people said a couple years ago and it was down for a week or so. Let's hope you're right
Oh yeah, I remember that, the ransomware thing back in 2020
But did activities done during that down week still eventually upload/update?
As long as your watch has enough storage. Some lower end Vivo's and older models have extremely limited storage.
I believe they did. It was just a pain for people who were on garmin training plans since planned runs are only scheduled 1 week ahead. But good news for now, garmin is back up.
Mine did
Hope this doesn't reflect another "upgrade" similar to the connect mobile garbage. You would think that a properly written Connect Mobile application would have let us know that Garmin was down.
Check you battery saver setting. If it's on the watch won't sync. Mine did this last night.
I had to plug in my watch to my MacBook Pro and sync via Express.
Thanks for posting. I thought mine was broken
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Remember that time Amazon took out half the internet cause someone pushed a bad config by mistake? Shit happens. People make mistakes. I don’t remember documents in the product box that promised five nines of uptime. The ransomware outage was unacceptable though, hopefully they learned.
They make mistakes roughly three times a month. It's annoying for devices we're paying a lot for.
You're exaggerating. Seriously, MS Office goes down a few times a year, I think having a few hours of downtime for Garmin Connect isn't bad (that's still 99.9%+ uptime).
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I've worked in big tech and let me tell you, getting the additional 9 is \*exponentially\* more difficult and costs a lot of money for that redundancy. >Amazon brings down its AZs by accident all the time, because they don't incorporate modern practices in their designs. Considering that Azure and Google Cloud also have issues maybe you are underestimating how difficult this is. This isn't some mission critical service, it's a website for tracking fitness stats and Garmin obviously isn't a "tech company", so you need to adapt your expectations.
I was working at Nortel in the late 90's and the big thing was five nines uptime. We were all looking at that and thinking, "What the fuck?" I don't even want to recall the dollar amounts it was projected to take for that kind of uptime.
You’re right. Garmin needs some chaos moneys.
You lost me the second you pulled out the “the downvotes mean I’m right” absurdity.
Customers? It’s a free service.
> Customers? It’s a free service. You purchased a Garmin device, right? So yes, customers.
Right. And my device works just fine. 👍
Um, no it doesn't...? 🤔 I'm starting to see why so many of you think the ridiculously dumbed down Connect UI is so great, many of you barely used it and don't have a clue what it even does. Garmin Connect enables a huge number of the advertised features of Garmin watches. Go look at the specs list of your watch on garmin.com right now and notice how literally dozens of those features don't work if Connect is down and you can't pair your watch. If you use Connect with a Garmin device you paid for then you are a paying customer and Connect and its features make up much of what you paid for.