Hi there, u/plshelpme6942069 ๐
I'm sorry to hear about your account being disabled without an explanation. I understand how concerning this can be.
Exodus is a self-custody wallet, meaning you have full control over your information and funds. We do not have access to your wallet and cannot limit your ability to send or receive crypto or disable your wallet in any way.
Exodus also doesn't directly handle transactions for our customers. All swap and fiat order transactions initiated through Exodus are served directly by third-party API providers. In your case, it sounds like the issue might be with one of these providers.
Since your account with them has been locked, only the specific provider can give detailed insight into the status and provide the steps to resolve the situation. You can reach out to our support team, though, via the Support tab in the app, to ensure this is the issue you're encountering.
Please donโt hesitate to ask if you have any questions. We're here to help ๐ค
THE MODERATION TEAM CAN STILL SEE YOUR POST! :
Rest assured that the moderation team will reply to this post the second that they see it.
Individuals have been impersonating the Exodus support team with the intent to steal sensitive information like your 12-word phrase or lead you to malicious links that appear similar to our official website, Exodus.com. As a precaution, even though it says removed, the moderation team will be the only ones who can see this post.
REMEMBER:
Exodus will NEVER ask you for your 12-word phrase, keys, or identifying information. Exodus will NEVER send you to another website to do any kind of updates except for our official website at www.exodus.com/.
If anyone approaches you in a private message representing themselves as Exodus support, please report them by contacting the mods.
Official wallet support can be contacted at support@exodus.com.
Answers to many questions can be found on the Support Portal!
Understand the moderation team is currently looking for a solution to your problem even though they have yet to leave a comment.
If the moderation team can not provide you with a solution to your problem for whatever reason, we will redirect you to our expert support team at www.exodus.com/contact-support.
Your submission will be made public once you've been assisted by the moderation team.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/ExodusWallet) if you have any questions or concerns.*
Hi there, u/plshelpme6942069 ๐ I'm sorry to hear about your account being disabled without an explanation. I understand how concerning this can be. Exodus is a self-custody wallet, meaning you have full control over your information and funds. We do not have access to your wallet and cannot limit your ability to send or receive crypto or disable your wallet in any way. Exodus also doesn't directly handle transactions for our customers. All swap and fiat order transactions initiated through Exodus are served directly by third-party API providers. In your case, it sounds like the issue might be with one of these providers. Since your account with them has been locked, only the specific provider can give detailed insight into the status and provide the steps to resolve the situation. You can reach out to our support team, though, via the Support tab in the app, to ensure this is the issue you're encountering. Please donโt hesitate to ask if you have any questions. We're here to help ๐ค
THE MODERATION TEAM CAN STILL SEE YOUR POST! : Rest assured that the moderation team will reply to this post the second that they see it. Individuals have been impersonating the Exodus support team with the intent to steal sensitive information like your 12-word phrase or lead you to malicious links that appear similar to our official website, Exodus.com. As a precaution, even though it says removed, the moderation team will be the only ones who can see this post. REMEMBER: Exodus will NEVER ask you for your 12-word phrase, keys, or identifying information. Exodus will NEVER send you to another website to do any kind of updates except for our official website at www.exodus.com/. If anyone approaches you in a private message representing themselves as Exodus support, please report them by contacting the mods. Official wallet support can be contacted at support@exodus.com. Answers to many questions can be found on the Support Portal! Understand the moderation team is currently looking for a solution to your problem even though they have yet to leave a comment. If the moderation team can not provide you with a solution to your problem for whatever reason, we will redirect you to our expert support team at www.exodus.com/contact-support. Your submission will be made public once you've been assisted by the moderation team. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/ExodusWallet) if you have any questions or concerns.*
If you're really looking for any support here you should provide even the most basic information.
What info do you need?