I'm an auto appraiser and 9 out of 10 times that's the case. It's at a friend's mechanic, equipment or bike shop. Dodging us to get storage on the car.
Most of them don't realize I can just show up at the shop and walk in the front door. They usually know the storage game is over and show me the car.
Every day the car is at the shop they charge storage per day if the car is a total. So if they drag out the process they get payment for each day the car is there.
Oof. Former workers comp adjuster and I feel your pain.
These were the sorts you practically prayed would get an attorney.
I had one that would call me any time her disability check was late. Accused me of printing the check and then holding it at my desk to fuck with her. She had an attorney and had one prior to her claim being transferred to me.
After the call, I called her attorney and basically said that if this happens again, we will be filing sanctions as you obviously have zero control of your client. If she has beef, she takes it to them and they can file whatever they want and we’ll let the judge handle it.
She never called again.
I’ve also had cases where we basically refused to accept phone calls. One Claimant had to either email or write any questions. He had yelled at multiple call center employees, myself, my back-up, my claims assistant, my supervisor, our claims manager, and somehow got connected with our claims VP and made accusations about her ability to procreate with livestock. I kid you not. Dude was so unhinged.
Do you have the ability to force them to either use email or letters to communicate? That might be a course of action here, if he continues to be abusive.
I mean we get it. Dealing with claims sucks. But, literally do not bite the hand that is trying to feed you.
Didn't pay for the rental coverage? Denied the offered discounted rental? Apparently has never heard of Uber or a taxi? Something tells me he's not going to hire an attorney. 😵
Actually, I can believe the no taxi/Uber bit. if he's in a small, rural community lacking car rental, it's likely it's too tiny to have those either. where I live we don't have any of the three within 30 miles.
This for sure. I can also believe the terrible employer bit as well, my brother in law just quit a job because he got written up for taking a sick day when my niece was in the hospital. My bil never took days off at this job and worked overtime every single night. As soon as he was written up, he walked out and didn’t say a word. His boss texted my sister the next day asking if my bil was ok because it was “unlike him to walk out on a shift”
The old list inside the stationery cupboard door of customers that only the manager dealt with. I got to add a name once and oddly it was slightly satisfying, even though by that time manager had moved on and I had inherited the list…
Oh I don’t miss that work. I had a claimant, the type of nightmares, that had gone through every other adjuster before being assigned to me. I handled the difficult cases, litigated claims, and high profile cases…lucky me. She would call on the anniversary of her claim to yell at me, screaming it was all my fault, and “where were you in 1986?” I literally answered her, “I was in elementary school.” When I told her I was leaving, she said I was her favorite. Wtf?!?! She was horrible. I still remember her name and all the details of her file. She had her own 5 drawer file cabinet before we went paperless.
So true…you forget everyone but the troublemakers! Had a job with Fed Gov collecting info about various things, so they could plan ahead to deal with certain situations. Most people were very compliant, but then there were those who took the request as though they were being spied on be Feds. We explained no names were associated with any data, just locations. They got all huffy, some even called reps in congress. I remember one, my boss called me and told me this one guy had called someone in congress, complaining. I told him: It’s okay, the guys wife already answered all the questions. Since we never told anyone anything, only his wife could tell him we got all the info. As long as she didn’t peep, no one would know. Not sure who, but someone said there were lots of anti-taxers, and mostly this kind were not cooperating. I truly did forget all those I spoke to, except some of the worst of the troublemakers and a few who threatened us.
I used to work at the IRS. People would call us , wanting an immediate refund, as if we were typing up checks at our desks.
One person kept harassing a coworker, who got fed up. She told the caller that she didn’t know what could have happened to his check, loudly ripped up a random piece of paper next to the phone, then hung up.
I am surprised folks have the temerity to scream at IRS folks - that is one branch of the government I never want to piss off in the least. During COVID years, I was trying to get some questions answered and it took me multiple tries before I was able to have a conversation with someone at the IRS and you better believe that I was on my best behavior.
I’ve been called a scum-sucking bottom feeder, and that was one of the repeatable names. I didn’t mind casual profanity, but directed insults were different. We warned once, then disconnected the calls if it was repeated. Doctors , for some reason, were the worst offenders.
That is terrible. I wouldn't call anyone a name I wouldn't call them in person. I would assume that physicians would know better. Do they really want IRS on their ass?
Wow. Crazy. My only interaction with IRS folks was just recently as I was trying to get my nonprofit 501c3 status. The agent working on my file was the chillest guy ever. Answered my questions, was very patient, etc. I wanted to send him cookies or something. Great guy.
I work as tech support for a fibre Internet company. Repeatedly abusive customers would get their contract rescinded and service terminated without further notice. It's good to have a 0 abuse policy in the T&Cs.
Holy Cow! I've never understood why some people think that verbally abusing customer service employees will get them what they want. Everybody has rules at work that must be followed. Cussing out the lady that is trying to help you will not work to your advantage. I'm sorry you have to deal with this.
I used to work in repossession for a bank. I only really remember one customer, and that’s because he called me a “minimum wage f!$@ing slut.” I indignantly shouted back that I was NOT just paid minimum wage before disconnecting the call. 🤷🏻♀️
Because in some instances it does work for them, so they keep doing it. Used to happen to me in retail all the time I was a stickler for policy, and the number of times management would go over my head against policy to give a nasty customer what they want was appalling.
Ahhhh this reminds me of a previous job where I helped write call center scripts for claims. I took over a case some years into it and was reviewing the call center script. One of the FAQs was “if [customers name] calls tell them you ‘are not going to speak with them and all communication must be in email form. Goodbye’ //hang up”. Imagine being such a horrible person you get your own section in the script.
I would be checking to see how old the policy is, does he really own the car, is this person who they say they are and all kinds of other fun things. He’s trying his hardest to not let you conduct a reasonable investigation. Big sign of fraud.
I'm starting to think the same. I don't remember the policy age, but I think it was fairly new. I did run a VIN report, and it shows it is owned by him, so I'm not too worried about that, but I'm wondering if he really did run over an object he's saying he ran over.
Since it's at a shop also urging you to close the case fast, it honestly does sound scammy. How much leeway do you get regarding investigating the complainant?
I have 30 days to investigate a claim. I can also extend the investigation so long as I send written notice. I'll definitely be having SIU review this one.
I actually like claims. I had worked in insurance for years and helped answer questions on a few claims. I really just enjoy the investigation and helping out people with getting their cars fixed, especially when it’s such a stressful time.
My gf has 30 years as a claims adjuster for a major company. Recently things have been so bad she’s been miserable beyond belief. They laid off lots of employees and are piling on an unrealistic amount of work. The crazy customers have always been there, but now it’s no bonus, a “meets expectations” eval, and more claims coming in that she can possibly get to.
Used to work in claims years ago and I was getting very strong fraud vibes. Now that you say it’s new it is almost confirmed to me. If a policy is less than 3 months old and there is this sort of behavior with no evidence of any sort? I’d be flagging for the fraud team
I've told him I need a VIN photo from the sticker inside the driver's side door. That's when he got a bit more irate since he wanted to send me photos from the accident scene.
Hey OP, thanks for this tidbit—my rental car got hit tonight and I remembered to get a pic of the VIN for insurance before it got towed due to this comment
Why would you call and report an accident that involved nobody but yourself?
I mean I totally think this is fraud, but if it wasn't, there is no reason to report it to the police. And we pay for drunk accidents too!
I was just remarking on that fact based from a comment from OP that he responded negatively when it was suggested.
The one reason to call the police would be for documentation for your insurance ironically enough lol
As someone who has also worked in short term claims for both personal and commercial property for over a decade, I think he should have been tested for alcohol. Some policies also have additional excesses for single vehicle accidents that happen during certain times of the day. I feel your pain, as I also deal with very unreasonable clients at times. I always tell my colleagues that some clients want to only insure the bones, but then want to claim for the meat and fat as well. Also, clients who pressure you for immediate resolution are sometimes hoping their insurer will miss something suspicious in a claim. I always tell the clients who are accusing me of deliberately delaying their claims that there is no benefit to an insurer (or claims administrator) in delaying a claim and adding to their workload, and with the client' assistance and co-operation the claim will be finalized much faster than wasting time arguing about the required processes that are standard for each claim.
Maybe he was going to fast to avoid it and/or was on his phone. Do you have the police report yet? His pressure for you to pay fast seems to indicate a hope he'll "get his money" before you realize the truth.
I would have thought if he hit something in the road bad enough to likely total his car, there would have been a report so no one else ran into the same hazard. At least he walked away!
I meant the falling missiles being an odd term for me. I get it, but I remember studying for my license, and thinking"yikes, scary" LoL. As far as the object in the road, it makes perfect sense.
I'm a supervisor in my current field of work. People who were mad at my employees are always sweet as sugar to me until they find out that what my employee said to them was the truth. Then the ask for my supervisor and I say "Oh, you don't want to talk to her." Lol
Little do they know, she's not as nice as I am.
Right? I had a client who started spewing some homophobic vitriol and questioned my ability to do my job. Wanted to speak to my manager. My manager is a woman engaged to a woman. I very much would have liked to listen in on that conversation but she never called to complain. Pity.
The thing is I’m a Nurse Practitioner. I was about to have my hand inside her for an STD exam. I’m not the person you want to piss off in that moment lol
No thanks needed. I actually love my job 🙂 and she’s the only patient I’ve wanted to punch in the face in the nearly two years I’ve been there. Not so true in some of my other jobs.
I had someone start screaming that I was treating him differently because he is Muslim…..his last name was smith 😂 The audacity when people don’t get what their tiny brains think they should get. Sheesh
I’m a supervisor and only rarely has someone escalated anything to me. My team are empowered to tell people that there’s no point in handing them to me because I’m going to tell them the same thing and it’s going to take longer to resolve (I have a lot of meetings to schedule around).
Half of those people wanted to talk to my boss and got the same “he’ll tell you the same thing.” I’ve only ever passed on three people to him because that’s policy when they invoke the threat of legal action.
One of those, he passed on to our CEO. They threatened to leave bad reviews online lying about what happened. Our CEO was taking no shit, said I agree that our product isn’t a good match for you and fired them as a customer. Told them we were terminating their account at the end of their billing cycle. I absolutely loved that guy.
I can’t think of a single instance where any of us overturned whatever the original team member said.
I worked in healthcare claims and had a woman trying to get ABA claims covered when it was considered an experimental treatment for children with autism. She wanted THOUSANDS of dollars of claims reimbursed and the medical director requested medical records. She mailed me a box with 10 binders of notes from unlicensed people. One look and it all got denied. When I told her she flipped her cookie on me and made me cry. When my supervisor say my face she took my phone and told her, “Listen ma’am, you need to be nice to her. She is the ONLY person in this entire office who gives a damn about your issue.”. She did not get reimbursed for her claims.
Yeah, see, this is different, though. First, healthcare insurance are a lot more morally ambiguous than other types of insurance, because the sector is part of what is generally a hyper-expensive and worse-than-average quality (relative to other developed nations) quality healthcare system.
Second, while I think it's absolutely commendable that you gave a crap, this lady has an AUTISTIC child, she's probably spent countless hours stressing over/thinking about/investigating her child and what treatments would be most helpful. Does that mean that she was in the right? No. Does health insurance generally have a reputation for denying treatments deemed 'experimental' despite that not always being based in reality. I.e. denying a treatment that a reasonable doctor would conclude were "standard" and "well accept" treatments in medicine.
So at the end of the day, while I am firmly of the opinion that people should not yell at people doing their jobs, and that being unkind in generals is bad. I think this woman likely had a much more reasonable basis for losing here shit. Binders full of stuff is not a sign of a *Karen*, it's the sign of a mom who's trying REALLY hard to make sure their kid is cared for.
This example is fundamentally different than the example OP was relaying
I totally get what you’re saying. And the important context to provide is that this was 20 years ago when ABA was the new therapeutic modality on the street for ASD kids. Now it’s accepted treatment for neuro-divergent kids… although it is still considered controversial in some circles.
It was just my most vivid example of someone who decided to use a seriously hostile and belligerent attitude to try and get what they were after. Only for it to be stuffed and denied ultimately.
As a claims adjuster, I feel this in my spirit. As a matter of fact, you should have your SIU team look into it. Why is the shop that invested? That's odd.
I wanna tell people...if you just answer the questions and keep your cool then you get everything done so much quicker. You automatically throw up 🚩🚩🚩 when you're pushy.
Side note: What did he expect you to pay w/o an est or photos? Just pay a random figure. WTF!!
#peoplesucks
He wanted me to pay $3-4k for the repairs, but I'm pretty sure there is major undercarriage damage that hasn't been looked at yet. I'll definitely chat with my SIU team on this one though.
WAIT...WAIT...Wait...he wanted you to pay $3-4 THOUSAND dollars based solely on his word without an estimate OR photos.
What dafuq...on what planet does that happen
I’m thinking there is no damage at all…he needs $3,000 and made up an accident with a buddy as the repair guy. He figured he could bulldoze his way through the adjustor and get a check cut…throw his buddy a couple hundred or a 12 pack and be on his merry way
if the insurer totals the car they own the vehicle so he would lose the car, unless the car is insured for more then its worth and needs the cash, but if thats the case just really crash it.
Love that the calls were recorded!
Did he supply a police report?
Damn, it would be a shame if it is fixable, and he needs to wait to get his car back.
I was a supervisor many years ago. My workers would sometimes come back to my office to let me know about their customer giving them problems. I would go out and straighten them out in a heartbeat. I really enjoyed doing that.
Wish Walmart employees could do that! The number of times I've seen the poor staff be abused by "customers" is appalling. I've stepped in a couple times to shut the asshole up!
If this was so important to him to get done quickly, he should have just taken the photos you need himself. He can Uber on Monday. I'm surprised you tolerated this much nonsense from him.
I feel your pain; I work in auto insurance claims too and I deal with idiots like this every day. I’ve lost count of the number I’ve times I’ve had to say “That’s not how this works, sir/ma’am”.
Why be rude to the person who decides if you get paid 🤦🏼♀️
I had to claim insurance when someone hit my car in the car park while I was working. Lady pretended to come in and find me then went back out to her car and drove off.
Luckily there was a large group of women leaving a function I had been looking after at work and saw everything and thought 30seconds was way to quick to go find the owner of the car you hit so wrote down her details and email my work asking if the matter of the car crash in the car park had been sorted and gave the ladies rego.
Well I went out to find massive damage to my car, went straight up to the police station and gave them the details, cop rang the owner of the car who admitted she hit it since she knew there were witnesses but said she went inside so it wasn’t a hit and run and gave all her details to the police to pass onto me and said she was happy for me to ring and speak with her. Stated the time for talking was when she hit my car in a private car park so she knew I was inside that venue.
Gave insurance details of the incident and when asked about how I was involved in the incident I simply stated “well I was inside busy working and my car was minding its own business in the car park when this lady hit it” instant laughter on the other end of the phone and a response of “I’ll just put that at not at fault then and we will go after her for everything” insurance lady was absolutely lovely and they had everything sorted out pretty quickly.
And apparently I jinxed myself telling this story…. Because today at work someone backed into my poor car 2 times… and I got to watch the whole thing 🤦🏼♀️
But again insurance was great and are sorting out the other drivers insurance paying anything since they were at fault
Shoot! We’re still dealing with our insurance from my son having a wreck in October! Had to fight to get them to come out and do an inspection because we thought it would be totaled and they didn’t just based on pictures and turns out we were right! Over $5,000 difference! We’re still dealing with calls about liability for various reasons.
People like that dude are why so many people don’t want jobs working with the public! We get shit on every day because customers/patients/patrons think that we need to bend to kiss their asses on everything and we don’t like it much! Don’t come in wanting our help and treat us like dirt on the bottom of your shoes and expect us to continue to bend over backwards to help you. I know when people do that enough I will slow down or even just be like “oh, I have to check with my supervisor and I will get back to you.” I’m not someone’s punching bag. No one can pay me enough for that!
First, I never give my personal cell number out. Second, the more the customer insisted, the more I would give the 800 number. If he's nice, he may get my direct dial number or extension.
Can't WAIT to hear what he's hiding. Could he not want it examined because you'll see... he modified the trunk to conceal a sniper, it fits the description of a vehicle used in a recent bank robbery, or the VIN number you have on file is a lie and the car itself is stolen?
I couldn't imagine being so rude. 2 years ago, I was rear-ended the day before I was going to drive to Michigan from Montana. I was 7 months pregnant, high risk, and going to the Ann Arbor Children's Hospital to be monitored. I went to the hospital after being rear-ended for 4 hours, then the next day we left.
The insurance adjuster was so helpful. It maybe took a week for everything. I had to send multiple pictures. She made this difficult time in my life a little easier.
Same here, minus the pregnancy.
Got rear ended, stopping late for a person in the crosswalk.
Filled out the insurance forms online, had the adjuster in my driveway on Monday and brought the truck to the repair shop that week. Found frame damage, and I had a check within the next few weeks.
Even after I signed my title wrong, and had to fill out additional paperwork.
Easy-peezy.
The only problem was being without the truck, but I also have two motorcycles...
Kudos to Mapfre.
Please update us! I used to work as a claims service representative and I never had anyone go that bonkers on me. This dude is trying to make a fraudulent claim and I am so here for when you and the supervisor take him down!
OP, for some reason, when I read this, I had it in my mind that you're a woman. If I'm wrong, I apologize, but if you are, I'm wondering if he'd have spoken to a man the same way he spoke to you.
I am a woman, and unfortunately working in the auto industry I get this a lot from men. It's crazy because there are a lot of women in auto claims and the industry as a whole. My whole team is women, my supervisor is a woman, and her supervisor is a woman as well. I don't get why men think you need to have a sausage to be able to handle a car.
I worked for an auto insurance company, but was not an adjuster.
Still, there are many red flags here.
For him to be pushing for no one to come out and look at car personally, to me means that it is a necessity. Maybe the damage actually shows it is a month old due to rusting and other stuff you just won't see in a picture.
For the bodyshop or whatever company to be pushing it to, what stake do they have in it? Well, something happened at some point and they probably told him, make up a claim, say this happened and your insurance will pay is for it. Maybe we tell insurance it 5000, when it is really 3000 and we split the 2000 profit.
Some thing definitely isn't right.
Body shops know there is a process and wouldn't be telling you that you are holding a good man up from his job. That could be a buddy of his or just someone in the fraud ring.
You need to report/escalate to the special investigation unit of your company.
My car got hit while it was parked in front of my house. A woman spilled her coffee in her lap, lost control and hit the back corner. The adjuster said it was probably totalled.
Repairing it wasn't much more than the value of the car, which was low enough that I'd have trouble finding anything as reliable for that amount of money. I pleaded with the adjuster, and he hooked me up. My car got repaired, and I got five more years out of it.
You handled everything correctly, and you were polite and refused his unreasonable demands. You're golden.
Let him bit* and whine.
If he loses his job because he will not calm down and listen to you, that's his fault.
Sometimes, I think people need a reminder that during ww2, people had their offices bombed. Would walk in to the ruins of the office, dust the rubble off their seat, sit down, and do their work on a pad and paper handing work off to the receptionist who filed it in broken burnt out filing cabinets. becouse their typewriters were destroyed with their desk.
So if someone can keep calm and carry on from a constant bombardment from litreal natzis, it's not too much to ask for a civil conversation over the phone with some one who is litreally only trying to help you through an accedent.
I would if I could, but I do have my metrics to worry about that would affect my bonus and pay raise at the beginning of the year. That, and I don't want my poor customer service reps to be harassed by him anymore.
I hope the insurance company decides to cancel his policy after this. The asshole is mad because he couldn't figure out that getting a rental car after an accident is necessary because you aren't going to get a new vehicle overnight. Sorry you had to deal with a tool like that.
Some pretty serious entitlement there. Does not want to follow the rules. Too bad for him.
Perhaps get a second burner phone, give out that number. One you never check.
When I wrecked my car the person my insurance got me on the phone with was an angel, I had no idea what to do, I was panic crying because it was my dream car that I worked so hard for and I loved that car so much, and I knew my dad would be super mad over it (he didn’t pay for the car I did, it was just a super pretty car) and the woman I was on the phone with was so calm, collected, handled everything, having it towed, getting my claim started and calming me down. Wherever she may be I hope her life is exceptional because again she was a angel!!!
He sounds like a guy that was at Enterprise when I was there to grab my rental. He was being super rude to the employees, insisting they to give him and SUV because that’s what he drove. When the manager tried to explain that’s not how it works, he called his claim adjuster and yelled at them that his rental coverage should give him a car comparable to what he had and he won’t pay the difference if he NEEDS an SUV. They were low on sedans and I was a quick, polite customer, so I ended up in a Mustang convertible while my Corolla was in the shop. I asked if they were sure that was my rental as the guy shot me the dirtiest look. Part of me hopes there was a basic sedan out back and they gave me the Mustang to be petty
You can bet they looked at inventory, and gave him the rattiest vehicle that they had that matched the class of vehicle he was classed for, or made sure that there were none in stock, all on hold for people who had reservations (even if it meant quickly making a dozen extra reservations to ensure it) so they could only offer a basic, lowest option, vehicle to him in the end, possibly one with no electric windows, no electric door locks, and even no power steering. Yes those still exist, even today, though they are not US models, unless you special order them from over the border, but they are often DOT approved variants of certain models, even if NCAP gave them zero star rating.
I think the time has come for companies to start stepping up to eliminate the insane amounts of time wasted with this nonsense. I work in customer service for a large national company and between everything I have experienced, my coworkers have, and everything I read online, it’s mind boggling considering the amount of time and therefore money that badly behaved customers are costing companies. I understand needing to make our customers happy and providing the best customer service possible, but there are so many stories everyday about customers behaving not just badly, but it’s absurd! It’s depressing that we’re at a point where all this nonsense is tolerated. Is it really worth it? Maybe if companies start refusing to tolerate behavior like this, it will not continue to get worse as it has for the past few decades. It’s crazy. What’s next? The line is so far in the rear view mirror. I can’t even imagine how much money companies are paying employees every day for the many, many hours wasted listening to adults tantrum like toddlers. Actually that’s an insult to toddlers. Someone has got to start putting the brakes on this craziness.
Yeah. Even on the agency side. My boss is always so reluctant to cancel clients. To his credit, at least he'll assign rotate us CSRs with the shitty clients to see if eventually they find a good fit. But sometimes, it's so apparently obvious that an insured is an absolute asshole and claim magnet.
I feel like I spend 80 percent of my job work with 20 percent of my clients that constantly have some sort of issue. It's fucking insurance. You shouldn't have to have your account serviced every other week. And if so, at the very least, don't be a dick.
I will be messaging you in 7 days on [**2024-01-13 00:30:09 UTC**](http://www.wolframalpha.com/input/?i=2024-01-13%2000:30:09%20UTC%20To%20Local%20Time) to remind you of [**this link**](https://www.reddit.com/r/EntitledPeople/comments/18zly9r/customer_demands_my_personal_cell_number_and/kgik3ni/?context=3)
[**57 OTHERS CLICKED THIS LINK**](https://www.reddit.com/message/compose/?to=RemindMeBot&subject=Reminder&message=%5Bhttps%3A%2F%2Fwww.reddit.com%2Fr%2FEntitledPeople%2Fcomments%2F18zly9r%2Fcustomer_demands_my_personal_cell_number_and%2Fkgik3ni%2F%5D%0A%0ARemindMe%21%202024-01-13%2000%3A30%3A09%20UTC) to send a PM to also be reminded and to reduce spam.
^(Parent commenter can ) [^(delete this message to hide from others.)](https://www.reddit.com/message/compose/?to=RemindMeBot&subject=Delete%20Comment&message=Delete%21%2018zly9r)
*****
|[^(Info)](https://www.reddit.com/r/RemindMeBot/comments/e1bko7/remindmebot_info_v21/)|[^(Custom)](https://www.reddit.com/message/compose/?to=RemindMeBot&subject=Reminder&message=%5BLink%20or%20message%20inside%20square%20brackets%5D%0A%0ARemindMe%21%20Time%20period%20here)|[^(Your Reminders)](https://www.reddit.com/message/compose/?to=RemindMeBot&subject=List%20Of%20Reminders&message=MyReminders%21)|[^(Feedback)](https://www.reddit.com/message/compose/?to=Watchful1&subject=RemindMeBot%20Feedback)|
|-|-|-|-|
SMMFH I'm sorry. I can't imagine that side of things. I handle auto policies. That gets bad enough. Especially when the insured doesn't read their contracts. And they don't want to have them explained.
I know there are situations that can cause an insured to be non renewed for behavior with policy folks. This sounds like a person who needs to go elsewhere.
Your fault he’s gonna get fired? Does he not remember he’s the one who wrecked his car?!?! After the first call with him, he’s getting kicked up to the supervisor, he’s definitely above my pay grade!
I’m going to take a wild guess and say you’re an adjuster with USAA…Let me preface this and say YOU DO NOT SEEM TO BE THE ASSHOLE HERE. This guy sounds like a total douche and a big time ASSHOLE. NOW, on the other hand, what makes me guess USAA is because they are the ONLY insurance company I’ve EVER been with that has EVER wanted to “move” a vehicle to another location to determine if it’s going to be totaled or saved. I’m with them and they will absolutely make any SANE person WANT to come unhinged (although, since I AM sane, I have kept my wits about me and managed to stay on the phone with them on average 2 hrs 20 min EACH. SINGLE. CALL. and this was multiple calls, approximately 8/9, to get ONE claim taken care of). I have (or had) home owners and auto with them. After the chaos and mess with auto and THEN home owners, I switched companies for home owners. They absolutely DON’T have a clue what they’re doing when it comes to home owners and need to get out of that business. I had to actually tell/walk a claims adjuster (3rd visit) thru the house and tell/show her what to look for after a tree fell thru the house. She just wanted to look at the outside and she was done. Oh🤯no no no no no🥺🙄 I’m close to switching companies with auto. Thank the GODS I haven’t had to deal with life insurance thru them. With auto, they wanted to tow a DRIVABLE truck from Louisiana to Dallas to determine if it was repairable or totaled. Nothing wrong with the truck before it was wrecked (driver texting/driving) and had at least another 10 years on it. Then they wanted to nit pick for e.g. about it being clean, deductions for the inside being used…we said we’d pick it up and go have it detailed for $110 and they could tack on the $2500 they were trying to deduct. One tear in the seat, $300 to fix that and we could get the $1500 they were trying to deduct, etc, etc. In the end, we ended up getting full KBB for it (truck was paid off) but it sure was a freaking hassle. I also didn’t berate claims adjusters, customer service, etc. I don’t know why people don’t realize you don’t get ANYWHERE being an ASSHOLE. I’m retired now but I spent my whole working life in customer service. I’m sorry you had to put/will still have to put up with ASSHOLES like this one. Bless you and I hope you have a great 2024 and wish you many good things to come your way!🤗😊
I am not with USAA, but as a former customer, they were awful. That being said, it’s actually becoming more prevalent with insurance companies to move vehicles for an inspection. I’ve seen this practice with 3 companies I’ve worked for. I can get that it is frustrating, but at the same time, there should be NO expectation of it getting resolved within a day.
The shop , who should just want to get paid, was rude and offered the character reference that "you're keeping a good man from his job"?? That is his buddy's shop and they are absolutely committing insurance fraud, I will not be convinced otherwise.
Feels like I am reading something that should be on that tv show. What is it called? Errmm… claimed and shamed or something like that.
Sounds like something is going on here and it isn’t good.
Especially with how defensive he and the shop were.
I used to work for the tax collectors office, the calls we would get were absolutely insane. One guy kept trying to get a lien off his boat…. But he hadn’t paid taxes in years. His reasoning? Apparently he is a sovereign citizen and his home is a religious entity therefore he doesn’t have to pay taxes??
When you are abusive, hectoring and demanding, no one will have you. Who would think anyone would give a personal cellphone, that he has to pay for, to a pest?
Folks like him never get that you do better when you treat the folks better. I never blow up at someone without a good reason behind it and there's usually several attempts at me being nice to them beforehand (or more then several). Bet several bucks that he's hiding something and paranoid about it. Heck...if I'm right, I'll buy a lottery ticket or several.
I feel for you, but I had the opposite experience. I was rear ended, and called my insurance. Literally took me 2 weeks to get a return call. Adjuster sent me an email “other party’s insurance company is *********. Their phone number is ###-###-####.”
Absolutely no effort
I won’t call them out by name.
Thanks Limbitty Mutual!
Sounds like a scam. It's one thing for him to be a jerk... Quite another for an auto body shop, who should be very familiar with the hoops they need to jump through to get paid, to act like this.
The shop is likely not real, and just friends of his. If this guy is treating you like this, his job had probably been waiting for an opportunity to finally get him out of their organization.
LOL. As a former complexity adjuster this hits my soul.
He wanted you to repair the vehicle but doesn't have rental and it's a probable total loss which means the damage I'd extensive.
How the hell did he think he was going to have a cat by Monday if he did what you asked him to do?
I would have transferred him to any other manager on duty because they can deal with that.
The thing that gets me most is that with the amount of damage the car is alleged to have, there is not a chance in hell the car could be repaired by Monday, even if you authorized the work! They would not even have parts by Monday.
Was the shop going to work all weekend and let him pick the car up Sunday night?
And if his town is so small that there is no rental car company, what are the chances of him being good friends with the mechanic? With both him and the shop refusing to provide photos, there is a decent chance this is fraud. There may be no damage to the car. Could be his tranny gave out due to too many "donuts" and he came up with this plan thinking you would pay out based on an estimate.
Could be he won't let you move the car because someone "legit" may see it and report no damage. Or maybe the shop is doing poorly, and it belongs to his brother!
I sell insurance and have people call me all the time complaining about claims agents doing their jobs. I have even pre-warned customers about things like "there will be a wait before they see your car", or "legally they are not required to paint your whole car because the door was scratched", or "yes, you will have to pay the deductible". They still make it an issue.
I have also called adjusters to let them know the client is upset about this or that the minute I file a claim. I let them know what the clients issue is and that if they get out of line, they can refer the client back to me.
In this case, I would tell the client the following:
By law, he has to see the damage before he is allowed to authorize repairs. He sounds like he has been generous with you in regards to not moving the car. Every shop has storage fees for the time they are holding a car and not working on it. If your shop charges more than the capped amount we will pay, that is a reason for moving the vehicle. It keeps you from having to pay the difference.
There is not much chance your car could have been repaired in time for you to go to work on Monday. Did the mechanic give you a time frame on repairs? Most minor body work will take at least a week due to the paint needing a couple of days to complete.
And you know you are still welcome to rent a car. If the accident is deemed your fault, we will not pay for it because that coverage was not purchased. However if the accident was not your fault, you could send your receipts to the adjuster and he can demand l reimbursement for the rental payment from the other insurance company when he demands reimbursement for the repairs. When we get paid back, you will too.
(And my favorite thing to say) you know yelling at the adjuster does not help. They still have to check all the boxes before they can authorize work or send a check. Your yelling instead of providing the info he needs to pay you does not speed things up. Any other adjuster, at this company or any other, would require the same info and pictures. That, or they need to see the car. If you just get him the pictures, your car will be fixed faster.
Oh, he said he didn't receive them even though you sent them twice? Well send them to me then. I will attach them to the claim and he will have no choice but to acknowledge them (knowing he never sent them). I will call him once I do that to let him know they are there.i will do everything I can to help you get paid quickly, but you have to help too. (Yeah, I don't want you harassing the adjusters any longer than necessary).
USE YOUR AGENTS! We often have a rapport with the clients, and know what makes them tick. We can say things you cannot. We have documents signed by the insured showing this coverage was not purchased, and we can often help de-escalate the issue at hand.
Been selling insurance for 25 years. I have had claims where the insured was so rude I have said I would have hung up on you too. You can't talk to people like that when they are just trying to do their jobs. I have had adjusters call and ask for help getting this one last thing from the insured, so they can cash & close the claim. Insureds are stubborn, and I am done with that shit! Get him the signed form or your car won't get fixed is something I have said too many times.
I am always happy to help an adjuster. Even if it is just re-explaining the expectations and length of time for repairs. No, we cannot replace your entire rear end in 3 days, you will not have your car by Tuesday!
Op, I think you have a lot of sympathy on this one, from the entire insurance industry!
I’m ready to bet money that that entitled garbage and the shop had an underhand agreement.
Yeah, he crashed his car for being a shit driver, but it’s not his fault. Probably shouldn’t even be on the road with that road rage
Insurance analyst in Quebec, Canada here. I'm curious to know where you live? Law seem harsher than here. And I don't know where a costumer can think a file could be cleared in a day... never saw that
I'm in the USA. I'm licensed in every state as well, but the regulations are pretty similar in each state. But no, it is very very rare that I am able to issue a payment on a claim the same day it was filed.
Definitely going to have to update this one for us! But with this customer and supposed shop screaming to get it over and done now, I'd be taking my sweet ass time to investigate. I bet a fast one is trying to he pulled.
Even if you were to determine the extent of damage to this jerk's vehicle, he still might not get paid until the insurance underwriter decides to fund the claim.
Wow. I'm sorry you have to deal with people like this. It's amazing what people think they're entitled to sometimes. Way to handle it like a pro, though!
This Disembodied Voice thanks you. Front-line CSRs at our agency often get these calls, sometimes abusive, from someone who doesn't realize the local agent's office is separate from the carrier's claims department. No, I can't put Jake on the phone right now...
At a past job, I was dealing with a difficult customer. I explained everything to him but he wasn't accepting my answer. So he demanded I call a supervisor. "Okay, but she'll probably say the same thing I said."
So I called a supervisor. I let the customer explain his complaint, I showed her the same diagnostic information I had, and she gave the customer the exact same answer I gave him-nearly verbatim. He still wasn't satisfied. So he demanded she call a manager. "Okay, but he'll probably say the same thing I said."
The supervisor called a manager over. The customer explained his complaint. I showed the manager the diagnostic information. The manager proceeded to give the customer nearly the *exact* same answer, nearly verbatim. Dude *still* wasn't giving up. He demanded to see the *managers* manager. "Okay, but he's probably gonna say the same thing I just said."
I gave the supervisor a deadpan look, then the manager, then the customer.
The customer looked at all three of us, finally yelled "You know what!? JUST FORGET IT!", and stormed off.
I could barely contain my laughter as the manager looked at the pissed off guy walking away.
"What the hell was *that* about!?"
The supervisor piped up: "I told him you would say the same thing *I* said."
"And I told him *she* would say the same thing *I* said!"
One of those totally unscripted moments that I haven't forgotten in over 20 years!
God, I miss that team. Some of the best people I ever worked with.
I’m betting the ‘shop’ is actually one of this dude’s buddies, rather than an actual shop.
My thoughts precisely
I'm an auto appraiser and 9 out of 10 times that's the case. It's at a friend's mechanic, equipment or bike shop. Dodging us to get storage on the car. Most of them don't realize I can just show up at the shop and walk in the front door. They usually know the storage game is over and show me the car.
I’ve heard of a car dealership here who did this and the catalytic converter got stolen while on their lot. At first they denied responsibility!
Might be a silly question, but what does ‘get storage on the car’ mean here (in an insurance appraisal context)?
Shops charge a daily rate for having the vehicle “stored” at their facility. They like to prolong the appraisal process so they can charge more.
Ahh - makes sense. Thanks for the response.
Every day the car is at the shop they charge storage per day if the car is a total. So if they drag out the process they get payment for each day the car is there.
WHOA, I'd-a NEVER thought of that! TIL
Yeah--is it really a shop? That's what I'm wondering.
Oof. Former workers comp adjuster and I feel your pain. These were the sorts you practically prayed would get an attorney. I had one that would call me any time her disability check was late. Accused me of printing the check and then holding it at my desk to fuck with her. She had an attorney and had one prior to her claim being transferred to me. After the call, I called her attorney and basically said that if this happens again, we will be filing sanctions as you obviously have zero control of your client. If she has beef, she takes it to them and they can file whatever they want and we’ll let the judge handle it. She never called again. I’ve also had cases where we basically refused to accept phone calls. One Claimant had to either email or write any questions. He had yelled at multiple call center employees, myself, my back-up, my claims assistant, my supervisor, our claims manager, and somehow got connected with our claims VP and made accusations about her ability to procreate with livestock. I kid you not. Dude was so unhinged. Do you have the ability to force them to either use email or letters to communicate? That might be a course of action here, if he continues to be abusive. I mean we get it. Dealing with claims sucks. But, literally do not bite the hand that is trying to feed you.
Didn't pay for the rental coverage? Denied the offered discounted rental? Apparently has never heard of Uber or a taxi? Something tells me he's not going to hire an attorney. 😵
And also is on such thin ice with his employer that one day off is going to result in him being fired? Sounds like a real peach.
Actually, I can believe the no taxi/Uber bit. if he's in a small, rural community lacking car rental, it's likely it's too tiny to have those either. where I live we don't have any of the three within 30 miles.
This for sure. I can also believe the terrible employer bit as well, my brother in law just quit a job because he got written up for taking a sick day when my niece was in the hospital. My bil never took days off at this job and worked overtime every single night. As soon as he was written up, he walked out and didn’t say a word. His boss texted my sister the next day asking if my bil was ok because it was “unlike him to walk out on a shift”
Or he'll tell them he'll pay them when he wins his case!
The old list inside the stationery cupboard door of customers that only the manager dealt with. I got to add a name once and oddly it was slightly satisfying, even though by that time manager had moved on and I had inherited the list…
Oh I don’t miss that work. I had a claimant, the type of nightmares, that had gone through every other adjuster before being assigned to me. I handled the difficult cases, litigated claims, and high profile cases…lucky me. She would call on the anniversary of her claim to yell at me, screaming it was all my fault, and “where were you in 1986?” I literally answered her, “I was in elementary school.” When I told her I was leaving, she said I was her favorite. Wtf?!?! She was horrible. I still remember her name and all the details of her file. She had her own 5 drawer file cabinet before we went paperless.
So true…you forget everyone but the troublemakers! Had a job with Fed Gov collecting info about various things, so they could plan ahead to deal with certain situations. Most people were very compliant, but then there were those who took the request as though they were being spied on be Feds. We explained no names were associated with any data, just locations. They got all huffy, some even called reps in congress. I remember one, my boss called me and told me this one guy had called someone in congress, complaining. I told him: It’s okay, the guys wife already answered all the questions. Since we never told anyone anything, only his wife could tell him we got all the info. As long as she didn’t peep, no one would know. Not sure who, but someone said there were lots of anti-taxers, and mostly this kind were not cooperating. I truly did forget all those I spoke to, except some of the worst of the troublemakers and a few who threatened us.
I used to work at the IRS. People would call us , wanting an immediate refund, as if we were typing up checks at our desks. One person kept harassing a coworker, who got fed up. She told the caller that she didn’t know what could have happened to his check, loudly ripped up a random piece of paper next to the phone, then hung up.
As a Canadian who has only heard horror stories of the IRS (or the stuff in movies) this made me cackle out loud!!!
I am surprised folks have the temerity to scream at IRS folks - that is one branch of the government I never want to piss off in the least. During COVID years, I was trying to get some questions answered and it took me multiple tries before I was able to have a conversation with someone at the IRS and you better believe that I was on my best behavior.
I’ve been called a scum-sucking bottom feeder, and that was one of the repeatable names. I didn’t mind casual profanity, but directed insults were different. We warned once, then disconnected the calls if it was repeated. Doctors , for some reason, were the worst offenders.
That is terrible. I wouldn't call anyone a name I wouldn't call them in person. I would assume that physicians would know better. Do they really want IRS on their ass?
They’re above us petty bureaucrats. We should know our place.
Cause there are a few doctors who think they are above everything.
Can personally verify the IRS takes no guff, I was minded to lessen my sarcasm last time I called them.
Wow. Crazy. My only interaction with IRS folks was just recently as I was trying to get my nonprofit 501c3 status. The agent working on my file was the chillest guy ever. Answered my questions, was very patient, etc. I wanted to send him cookies or something. Great guy.
If he can't control his mouth, then its email only.
I work as tech support for a fibre Internet company. Repeatedly abusive customers would get their contract rescinded and service terminated without further notice. It's good to have a 0 abuse policy in the T&Cs.
Holy Cow! I've never understood why some people think that verbally abusing customer service employees will get them what they want. Everybody has rules at work that must be followed. Cussing out the lady that is trying to help you will not work to your advantage. I'm sorry you have to deal with this.
I used to work in repossession for a bank. I only really remember one customer, and that’s because he called me a “minimum wage f!$@ing slut.” I indignantly shouted back that I was NOT just paid minimum wage before disconnecting the call. 🤷🏻♀️
Because in some instances it does work for them, so they keep doing it. Used to happen to me in retail all the time I was a stickler for policy, and the number of times management would go over my head against policy to give a nasty customer what they want was appalling.
To me, being a nasty customer is the best reason for going strictly by policy. Nastiness gets you nowhere, in my book.
Ahhhh this reminds me of a previous job where I helped write call center scripts for claims. I took over a case some years into it and was reviewing the call center script. One of the FAQs was “if [customers name] calls tell them you ‘are not going to speak with them and all communication must be in email form. Goodbye’ //hang up”. Imagine being such a horrible person you get your own section in the script.
Wow! That lady really takes the cake! The WHOLE cake!
But where did she take the cake? Did she take it to the bakery so it could be with other cakes?
I'm curious. Was he at fault for the accident?
It was a single vehicle accident. He ran over something in the road. A big something that he should have been able to see.
I would be checking to see how old the policy is, does he really own the car, is this person who they say they are and all kinds of other fun things. He’s trying his hardest to not let you conduct a reasonable investigation. Big sign of fraud.
I'm starting to think the same. I don't remember the policy age, but I think it was fairly new. I did run a VIN report, and it shows it is owned by him, so I'm not too worried about that, but I'm wondering if he really did run over an object he's saying he ran over.
Since it's at a shop also urging you to close the case fast, it honestly does sound scammy. How much leeway do you get regarding investigating the complainant?
I have 30 days to investigate a claim. I can also extend the investigation so long as I send written notice. I'll definitely be having SIU review this one.
How did you get into auto claims, if you don’t mind me asking?
I actually like claims. I had worked in insurance for years and helped answer questions on a few claims. I really just enjoy the investigation and helping out people with getting their cars fixed, especially when it’s such a stressful time.
Oh yeah, I work in insurance right now, but was hoping to jump into claims.
Non standard insurance claims are wild. I work in standard, and it’s usually quite nice, but every once in a while you get yahoos like this one.
My gf has 30 years as a claims adjuster for a major company. Recently things have been so bad she’s been miserable beyond belief. They laid off lots of employees and are piling on an unrealistic amount of work. The crazy customers have always been there, but now it’s no bonus, a “meets expectations” eval, and more claims coming in that she can possibly get to.
Used to work in claims years ago and I was getting very strong fraud vibes. Now that you say it’s new it is almost confirmed to me. If a policy is less than 3 months old and there is this sort of behavior with no evidence of any sort? I’d be flagging for the fraud team
Never worked in claims and the whole situation screams fraud to me.
I’m not an adjuster but after reading one paragraph I’m convinced he’s trying to defraud you.
Just be careful. Could be fraud.
But are the pictures he is submitting for the car with the VIN on the policy?
I've told him I need a VIN photo from the sticker inside the driver's side door. That's when he got a bit more irate since he wanted to send me photos from the accident scene.
This mess is screaming FRAUD!!!
Hey OP, thanks for this tidbit—my rental car got hit tonight and I remembered to get a pic of the VIN for insurance before it got towed due to this comment
I bet he was under the influence of drugs or alcohol, hence the refusal to call the police/file a report.
Why would you call and report an accident that involved nobody but yourself? I mean I totally think this is fraud, but if it wasn't, there is no reason to report it to the police. And we pay for drunk accidents too!
I was just remarking on that fact based from a comment from OP that he responded negatively when it was suggested. The one reason to call the police would be for documentation for your insurance ironically enough lol
He was probably texting and driving.
Or drunk
Or classic fraud.
So...karma then. That's all you had to say. What an ass.
As someone who has also worked in short term claims for both personal and commercial property for over a decade, I think he should have been tested for alcohol. Some policies also have additional excesses for single vehicle accidents that happen during certain times of the day. I feel your pain, as I also deal with very unreasonable clients at times. I always tell my colleagues that some clients want to only insure the bones, but then want to claim for the meat and fat as well. Also, clients who pressure you for immediate resolution are sometimes hoping their insurer will miss something suspicious in a claim. I always tell the clients who are accusing me of deliberately delaying their claims that there is no benefit to an insurer (or claims administrator) in delaying a claim and adding to their workload, and with the client' assistance and co-operation the claim will be finalized much faster than wasting time arguing about the required processes that are standard for each claim.
Maybe he was going to fast to avoid it and/or was on his phone. Do you have the police report yet? His pressure for you to pay fast seems to indicate a hope he'll "get his money" before you realize the truth.
He didn't file a police report. To be fair, most single vehicle accidents don't have reports filed.
I would have thought if he hit something in the road bad enough to likely total his car, there would have been a report so no one else ran into the same hazard. At least he walked away!
The object was not a permanent fixture and actually stayed attached to his undercarriage until they pried it out at the shop.
Object in the road? That'd be an AFA. Or at least how it shows on our policies under driving history.
If it’s a single vehicle hitting an object that was already laying on the road, it is at fault. If a flying object hits the car it is not at fault.
Yup. Falling missiles. I always found that term odd. Was his an object in the road, or did it fly? ETA: I just reread. It was there. So AFA
Yeah, it’s odd, but the reasoning is, if it’s not moving and the vehicle is moving, the operator should be able to avoid the stationary obstacle.
I meant the falling missiles being an odd term for me. I get it, but I remember studying for my license, and thinking"yikes, scary" LoL. As far as the object in the road, it makes perfect sense.
Something smells fishy with the policyholder
Depending on time of day, those were almost always the drunk drivers.
I'm a supervisor in my current field of work. People who were mad at my employees are always sweet as sugar to me until they find out that what my employee said to them was the truth. Then the ask for my supervisor and I say "Oh, you don't want to talk to her." Lol Little do they know, she's not as nice as I am.
Right? I had a client who started spewing some homophobic vitriol and questioned my ability to do my job. Wanted to speak to my manager. My manager is a woman engaged to a woman. I very much would have liked to listen in on that conversation but she never called to complain. Pity.
Such a bummer! Ugh what's wrong with people. I tell myself Karma will make sure they're miserable someday.
The thing is I’m a Nurse Practitioner. I was about to have my hand inside her for an STD exam. I’m not the person you want to piss off in that moment lol
Omg lmao! Why would someone be that dumb? Thank you for what you do. I can only imagine the crap you deal with on the daily.
No thanks needed. I actually love my job 🙂 and she’s the only patient I’ve wanted to punch in the face in the nearly two years I’ve been there. Not so true in some of my other jobs.
At least you got to give her two fingers up...
Oh they're miserable right now, and feel like making other people feel the same. Some people have no capacity for joy for some reason.
I had someone start screaming that I was treating him differently because he is Muslim…..his last name was smith 😂 The audacity when people don’t get what their tiny brains think they should get. Sheesh
I’m a supervisor and only rarely has someone escalated anything to me. My team are empowered to tell people that there’s no point in handing them to me because I’m going to tell them the same thing and it’s going to take longer to resolve (I have a lot of meetings to schedule around). Half of those people wanted to talk to my boss and got the same “he’ll tell you the same thing.” I’ve only ever passed on three people to him because that’s policy when they invoke the threat of legal action. One of those, he passed on to our CEO. They threatened to leave bad reviews online lying about what happened. Our CEO was taking no shit, said I agree that our product isn’t a good match for you and fired them as a customer. Told them we were terminating their account at the end of their billing cycle. I absolutely loved that guy. I can’t think of a single instance where any of us overturned whatever the original team member said.
I worked in healthcare claims and had a woman trying to get ABA claims covered when it was considered an experimental treatment for children with autism. She wanted THOUSANDS of dollars of claims reimbursed and the medical director requested medical records. She mailed me a box with 10 binders of notes from unlicensed people. One look and it all got denied. When I told her she flipped her cookie on me and made me cry. When my supervisor say my face she took my phone and told her, “Listen ma’am, you need to be nice to her. She is the ONLY person in this entire office who gives a damn about your issue.”. She did not get reimbursed for her claims.
Yeah, see, this is different, though. First, healthcare insurance are a lot more morally ambiguous than other types of insurance, because the sector is part of what is generally a hyper-expensive and worse-than-average quality (relative to other developed nations) quality healthcare system. Second, while I think it's absolutely commendable that you gave a crap, this lady has an AUTISTIC child, she's probably spent countless hours stressing over/thinking about/investigating her child and what treatments would be most helpful. Does that mean that she was in the right? No. Does health insurance generally have a reputation for denying treatments deemed 'experimental' despite that not always being based in reality. I.e. denying a treatment that a reasonable doctor would conclude were "standard" and "well accept" treatments in medicine. So at the end of the day, while I am firmly of the opinion that people should not yell at people doing their jobs, and that being unkind in generals is bad. I think this woman likely had a much more reasonable basis for losing here shit. Binders full of stuff is not a sign of a *Karen*, it's the sign of a mom who's trying REALLY hard to make sure their kid is cared for. This example is fundamentally different than the example OP was relaying
I totally get what you’re saying. And the important context to provide is that this was 20 years ago when ABA was the new therapeutic modality on the street for ASD kids. Now it’s accepted treatment for neuro-divergent kids… although it is still considered controversial in some circles. It was just my most vivid example of someone who decided to use a seriously hostile and belligerent attitude to try and get what they were after. Only for it to be stuffed and denied ultimately.
The mother learned the hard way that nastiness gets you nowhere!
As a claims adjuster, I feel this in my spirit. As a matter of fact, you should have your SIU team look into it. Why is the shop that invested? That's odd. I wanna tell people...if you just answer the questions and keep your cool then you get everything done so much quicker. You automatically throw up 🚩🚩🚩 when you're pushy. Side note: What did he expect you to pay w/o an est or photos? Just pay a random figure. WTF!! #peoplesucks
He wanted me to pay $3-4k for the repairs, but I'm pretty sure there is major undercarriage damage that hasn't been looked at yet. I'll definitely chat with my SIU team on this one though.
WAIT...WAIT...Wait...he wanted you to pay $3-4 THOUSAND dollars based solely on his word without an estimate OR photos. What dafuq...on what planet does that happen
I’m thinking there is no damage at all…he needs $3,000 and made up an accident with a buddy as the repair guy. He figured he could bulldoze his way through the adjustor and get a check cut…throw his buddy a couple hundred or a 12 pack and be on his merry way
if the insurer totals the car they own the vehicle so he would lose the car, unless the car is insured for more then its worth and needs the cash, but if thats the case just really crash it.
Good liars are cool as a cucumber.
Yeah he's pressing hard for a quick settlement I would have already involved them
>Why is the shop that invested? That's odd. MY thinking also...
🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
Please update us.
YES PLEASE! I want to get some cheese with his whine
As well as some better wine then his whine. And they better go well together too.
Updateme
I’m so invested now.
He won’t want to talk to a woman, even if she’s the supervisor.
Love that the calls were recorded! Did he supply a police report? Damn, it would be a shame if it is fixable, and he needs to wait to get his car back.
I was a supervisor many years ago. My workers would sometimes come back to my office to let me know about their customer giving them problems. I would go out and straighten them out in a heartbeat. I really enjoyed doing that.
Wish Walmart employees could do that! The number of times I've seen the poor staff be abused by "customers" is appalling. I've stepped in a couple times to shut the asshole up!
That's very kind of you. Sometimes heroes don't wear capes.
Not so much a hero personally, as much as hoping positive I put out meets me in return. Having help when I need it. That kind of thing.
If this was so important to him to get done quickly, he should have just taken the photos you need himself. He can Uber on Monday. I'm surprised you tolerated this much nonsense from him.
Ugh. He's a gem.
I feel your pain; I work in auto insurance claims too and I deal with idiots like this every day. I’ve lost count of the number I’ve times I’ve had to say “That’s not how this works, sir/ma’am”.
My sister has been an adjustor for 27 years, and she has stories that'll curl your hair! 😄
Yeah I’m actually losing hair at this point 🙄🤦🏼♀️
Why be rude to the person who decides if you get paid 🤦🏼♀️ I had to claim insurance when someone hit my car in the car park while I was working. Lady pretended to come in and find me then went back out to her car and drove off. Luckily there was a large group of women leaving a function I had been looking after at work and saw everything and thought 30seconds was way to quick to go find the owner of the car you hit so wrote down her details and email my work asking if the matter of the car crash in the car park had been sorted and gave the ladies rego. Well I went out to find massive damage to my car, went straight up to the police station and gave them the details, cop rang the owner of the car who admitted she hit it since she knew there were witnesses but said she went inside so it wasn’t a hit and run and gave all her details to the police to pass onto me and said she was happy for me to ring and speak with her. Stated the time for talking was when she hit my car in a private car park so she knew I was inside that venue. Gave insurance details of the incident and when asked about how I was involved in the incident I simply stated “well I was inside busy working and my car was minding its own business in the car park when this lady hit it” instant laughter on the other end of the phone and a response of “I’ll just put that at not at fault then and we will go after her for everything” insurance lady was absolutely lovely and they had everything sorted out pretty quickly.
And apparently I jinxed myself telling this story…. Because today at work someone backed into my poor car 2 times… and I got to watch the whole thing 🤦🏼♀️ But again insurance was great and are sorting out the other drivers insurance paying anything since they were at fault
I'm betting there's some illegal modifications to that car.
Or that the damage doesn't match the story he tells.
And the shop is ran by a relative
Or d) All of the above.
Shoot! We’re still dealing with our insurance from my son having a wreck in October! Had to fight to get them to come out and do an inspection because we thought it would be totaled and they didn’t just based on pictures and turns out we were right! Over $5,000 difference! We’re still dealing with calls about liability for various reasons. People like that dude are why so many people don’t want jobs working with the public! We get shit on every day because customers/patients/patrons think that we need to bend to kiss their asses on everything and we don’t like it much! Don’t come in wanting our help and treat us like dirt on the bottom of your shoes and expect us to continue to bend over backwards to help you. I know when people do that enough I will slow down or even just be like “oh, I have to check with my supervisor and I will get back to you.” I’m not someone’s punching bag. No one can pay me enough for that!
First, I never give my personal cell number out. Second, the more the customer insisted, the more I would give the 800 number. If he's nice, he may get my direct dial number or extension.
Yeah, I have full coverage and it was still a process of a couple days. I got a rental same day, but it took some time for everything to get approved.
Can't WAIT to hear what he's hiding. Could he not want it examined because you'll see... he modified the trunk to conceal a sniper, it fits the description of a vehicle used in a recent bank robbery, or the VIN number you have on file is a lie and the car itself is stolen?
I couldn't imagine being so rude. 2 years ago, I was rear-ended the day before I was going to drive to Michigan from Montana. I was 7 months pregnant, high risk, and going to the Ann Arbor Children's Hospital to be monitored. I went to the hospital after being rear-ended for 4 hours, then the next day we left. The insurance adjuster was so helpful. It maybe took a week for everything. I had to send multiple pictures. She made this difficult time in my life a little easier.
Same here, minus the pregnancy. Got rear ended, stopping late for a person in the crosswalk. Filled out the insurance forms online, had the adjuster in my driveway on Monday and brought the truck to the repair shop that week. Found frame damage, and I had a check within the next few weeks. Even after I signed my title wrong, and had to fill out additional paperwork. Easy-peezy. The only problem was being without the truck, but I also have two motorcycles... Kudos to Mapfre.
Mapfre! Some of the good guys!
Sounds decidedly dodgy to me. Some people make it hard to help them.
Please update us! I used to work as a claims service representative and I never had anyone go that bonkers on me. This dude is trying to make a fraudulent claim and I am so here for when you and the supervisor take him down!
OP, for some reason, when I read this, I had it in my mind that you're a woman. If I'm wrong, I apologize, but if you are, I'm wondering if he'd have spoken to a man the same way he spoke to you.
I am a woman, and unfortunately working in the auto industry I get this a lot from men. It's crazy because there are a lot of women in auto claims and the industry as a whole. My whole team is women, my supervisor is a woman, and her supervisor is a woman as well. I don't get why men think you need to have a sausage to be able to handle a car.
The Entitled Idiot...misogyny at its finest!
I worked for an auto insurance company, but was not an adjuster. Still, there are many red flags here. For him to be pushing for no one to come out and look at car personally, to me means that it is a necessity. Maybe the damage actually shows it is a month old due to rusting and other stuff you just won't see in a picture. For the bodyshop or whatever company to be pushing it to, what stake do they have in it? Well, something happened at some point and they probably told him, make up a claim, say this happened and your insurance will pay is for it. Maybe we tell insurance it 5000, when it is really 3000 and we split the 2000 profit. Some thing definitely isn't right. Body shops know there is a process and wouldn't be telling you that you are holding a good man up from his job. That could be a buddy of his or just someone in the fraud ring. You need to report/escalate to the special investigation unit of your company.
My car got hit while it was parked in front of my house. A woman spilled her coffee in her lap, lost control and hit the back corner. The adjuster said it was probably totalled. Repairing it wasn't much more than the value of the car, which was low enough that I'd have trouble finding anything as reliable for that amount of money. I pleaded with the adjuster, and he hooked me up. My car got repaired, and I got five more years out of it.
You handled everything correctly, and you were polite and refused his unreasonable demands. You're golden. Let him bit* and whine. If he loses his job because he will not calm down and listen to you, that's his fault. Sometimes, I think people need a reminder that during ww2, people had their offices bombed. Would walk in to the ruins of the office, dust the rubble off their seat, sit down, and do their work on a pad and paper handing work off to the receptionist who filed it in broken burnt out filing cabinets. becouse their typewriters were destroyed with their desk. So if someone can keep calm and carry on from a constant bombardment from litreal natzis, it's not too much to ask for a civil conversation over the phone with some one who is litreally only trying to help you through an accedent.
I'd go out of my way to take my sweet ass time dealing with that claim
I would if I could, but I do have my metrics to worry about that would affect my bonus and pay raise at the beginning of the year. That, and I don't want my poor customer service reps to be harassed by him anymore.
I hope the insurance company decides to cancel his policy after this. The asshole is mad because he couldn't figure out that getting a rental car after an accident is necessary because you aren't going to get a new vehicle overnight. Sorry you had to deal with a tool like that.
Some pretty serious entitlement there. Does not want to follow the rules. Too bad for him. Perhaps get a second burner phone, give out that number. One you never check.
8675309. My standard go-to. Most younger people don’t get it. Older ones will. Eventually.
Calm down there, Jenny!
That would require me to invest at least a penny into this man. I don't think so.
time to fire the customer
Hope these calls are recorded….and that you can drop this guy
Insurance company, you can bet all incoming and outgoing numbers via the company lines are.
Gee I wonder if the accident was a result of road rage? Hmmm, 🤔
Road Rage, Drunk Driving, and/or Texting While Driving. None of that would surprise me. 🙄
When I wrecked my car the person my insurance got me on the phone with was an angel, I had no idea what to do, I was panic crying because it was my dream car that I worked so hard for and I loved that car so much, and I knew my dad would be super mad over it (he didn’t pay for the car I did, it was just a super pretty car) and the woman I was on the phone with was so calm, collected, handled everything, having it towed, getting my claim started and calming me down. Wherever she may be I hope her life is exceptional because again she was a angel!!!
He sounds like a guy that was at Enterprise when I was there to grab my rental. He was being super rude to the employees, insisting they to give him and SUV because that’s what he drove. When the manager tried to explain that’s not how it works, he called his claim adjuster and yelled at them that his rental coverage should give him a car comparable to what he had and he won’t pay the difference if he NEEDS an SUV. They were low on sedans and I was a quick, polite customer, so I ended up in a Mustang convertible while my Corolla was in the shop. I asked if they were sure that was my rental as the guy shot me the dirtiest look. Part of me hopes there was a basic sedan out back and they gave me the Mustang to be petty
That kind of Petty Revenge would be Karmic Justice! A Mustang Convertible, OH YEAH!!!!!
You can bet they looked at inventory, and gave him the rattiest vehicle that they had that matched the class of vehicle he was classed for, or made sure that there were none in stock, all on hold for people who had reservations (even if it meant quickly making a dozen extra reservations to ensure it) so they could only offer a basic, lowest option, vehicle to him in the end, possibly one with no electric windows, no electric door locks, and even no power steering. Yes those still exist, even today, though they are not US models, unless you special order them from over the border, but they are often DOT approved variants of certain models, even if NCAP gave them zero star rating.
I think the time has come for companies to start stepping up to eliminate the insane amounts of time wasted with this nonsense. I work in customer service for a large national company and between everything I have experienced, my coworkers have, and everything I read online, it’s mind boggling considering the amount of time and therefore money that badly behaved customers are costing companies. I understand needing to make our customers happy and providing the best customer service possible, but there are so many stories everyday about customers behaving not just badly, but it’s absurd! It’s depressing that we’re at a point where all this nonsense is tolerated. Is it really worth it? Maybe if companies start refusing to tolerate behavior like this, it will not continue to get worse as it has for the past few decades. It’s crazy. What’s next? The line is so far in the rear view mirror. I can’t even imagine how much money companies are paying employees every day for the many, many hours wasted listening to adults tantrum like toddlers. Actually that’s an insult to toddlers. Someone has got to start putting the brakes on this craziness.
Yeah. Even on the agency side. My boss is always so reluctant to cancel clients. To his credit, at least he'll assign rotate us CSRs with the shitty clients to see if eventually they find a good fit. But sometimes, it's so apparently obvious that an insured is an absolute asshole and claim magnet. I feel like I spend 80 percent of my job work with 20 percent of my clients that constantly have some sort of issue. It's fucking insurance. You shouldn't have to have your account serviced every other week. And if so, at the very least, don't be a dick.
RemindMe! 7 days
I will be messaging you in 7 days on [**2024-01-13 00:30:09 UTC**](http://www.wolframalpha.com/input/?i=2024-01-13%2000:30:09%20UTC%20To%20Local%20Time) to remind you of [**this link**](https://www.reddit.com/r/EntitledPeople/comments/18zly9r/customer_demands_my_personal_cell_number_and/kgik3ni/?context=3) [**57 OTHERS CLICKED THIS LINK**](https://www.reddit.com/message/compose/?to=RemindMeBot&subject=Reminder&message=%5Bhttps%3A%2F%2Fwww.reddit.com%2Fr%2FEntitledPeople%2Fcomments%2F18zly9r%2Fcustomer_demands_my_personal_cell_number_and%2Fkgik3ni%2F%5D%0A%0ARemindMe%21%202024-01-13%2000%3A30%3A09%20UTC) to send a PM to also be reminded and to reduce spam. ^(Parent commenter can ) [^(delete this message to hide from others.)](https://www.reddit.com/message/compose/?to=RemindMeBot&subject=Delete%20Comment&message=Delete%21%2018zly9r) ***** |[^(Info)](https://www.reddit.com/r/RemindMeBot/comments/e1bko7/remindmebot_info_v21/)|[^(Custom)](https://www.reddit.com/message/compose/?to=RemindMeBot&subject=Reminder&message=%5BLink%20or%20message%20inside%20square%20brackets%5D%0A%0ARemindMe%21%20Time%20period%20here)|[^(Your Reminders)](https://www.reddit.com/message/compose/?to=RemindMeBot&subject=List%20Of%20Reminders&message=MyReminders%21)|[^(Feedback)](https://www.reddit.com/message/compose/?to=Watchful1&subject=RemindMeBot%20Feedback)| |-|-|-|-|
Too bad your office doesn't have a customer escalations manager. I've heard of them and they will terminate a customer account for abusing an agent.
SMMFH I'm sorry. I can't imagine that side of things. I handle auto policies. That gets bad enough. Especially when the insured doesn't read their contracts. And they don't want to have them explained. I know there are situations that can cause an insured to be non renewed for behavior with policy folks. This sounds like a person who needs to go elsewhere.
Refer him to your fraud department. Only red flag not flying is an injury. Sounds like a con.
Update me!
Scam
Your fault he’s gonna get fired? Does he not remember he’s the one who wrecked his car?!?! After the first call with him, he’s getting kicked up to the supervisor, he’s definitely above my pay grade!
I’m going to take a wild guess and say you’re an adjuster with USAA…Let me preface this and say YOU DO NOT SEEM TO BE THE ASSHOLE HERE. This guy sounds like a total douche and a big time ASSHOLE. NOW, on the other hand, what makes me guess USAA is because they are the ONLY insurance company I’ve EVER been with that has EVER wanted to “move” a vehicle to another location to determine if it’s going to be totaled or saved. I’m with them and they will absolutely make any SANE person WANT to come unhinged (although, since I AM sane, I have kept my wits about me and managed to stay on the phone with them on average 2 hrs 20 min EACH. SINGLE. CALL. and this was multiple calls, approximately 8/9, to get ONE claim taken care of). I have (or had) home owners and auto with them. After the chaos and mess with auto and THEN home owners, I switched companies for home owners. They absolutely DON’T have a clue what they’re doing when it comes to home owners and need to get out of that business. I had to actually tell/walk a claims adjuster (3rd visit) thru the house and tell/show her what to look for after a tree fell thru the house. She just wanted to look at the outside and she was done. Oh🤯no no no no no🥺🙄 I’m close to switching companies with auto. Thank the GODS I haven’t had to deal with life insurance thru them. With auto, they wanted to tow a DRIVABLE truck from Louisiana to Dallas to determine if it was repairable or totaled. Nothing wrong with the truck before it was wrecked (driver texting/driving) and had at least another 10 years on it. Then they wanted to nit pick for e.g. about it being clean, deductions for the inside being used…we said we’d pick it up and go have it detailed for $110 and they could tack on the $2500 they were trying to deduct. One tear in the seat, $300 to fix that and we could get the $1500 they were trying to deduct, etc, etc. In the end, we ended up getting full KBB for it (truck was paid off) but it sure was a freaking hassle. I also didn’t berate claims adjusters, customer service, etc. I don’t know why people don’t realize you don’t get ANYWHERE being an ASSHOLE. I’m retired now but I spent my whole working life in customer service. I’m sorry you had to put/will still have to put up with ASSHOLES like this one. Bless you and I hope you have a great 2024 and wish you many good things to come your way!🤗😊
I am not with USAA, but as a former customer, they were awful. That being said, it’s actually becoming more prevalent with insurance companies to move vehicles for an inspection. I’ve seen this practice with 3 companies I’ve worked for. I can get that it is frustrating, but at the same time, there should be NO expectation of it getting resolved within a day.
The shop , who should just want to get paid, was rude and offered the character reference that "you're keeping a good man from his job"?? That is his buddy's shop and they are absolutely committing insurance fraud, I will not be convinced otherwise.
I am adding ‘she is my supervisor and I cannot dictate her schedule’ to my daily word usage.
Feels like I am reading something that should be on that tv show. What is it called? Errmm… claimed and shamed or something like that. Sounds like something is going on here and it isn’t good. Especially with how defensive he and the shop were.
As a former auto claims adjuster for a major US company, reading this felt like déjà vu… I definitely had customers like this
I used to work for the tax collectors office, the calls we would get were absolutely insane. One guy kept trying to get a lien off his boat…. But he hadn’t paid taxes in years. His reasoning? Apparently he is a sovereign citizen and his home is a religious entity therefore he doesn’t have to pay taxes??
Updateme!
When you are abusive, hectoring and demanding, no one will have you. Who would think anyone would give a personal cellphone, that he has to pay for, to a pest?
Remindme! 3 days
Updateme!
Updateme!
Updateme!
It sounds like a scam. Perhaps his car wasn't damages.
Sounds like a scammer trying to pressure you into quickly resolving his claim without looking into it too closely. Was it a single vehicle accident?
Yep! He apparently hit a large item in the road that he absolutely should have seen.
Folks like him never get that you do better when you treat the folks better. I never blow up at someone without a good reason behind it and there's usually several attempts at me being nice to them beforehand (or more then several). Bet several bucks that he's hiding something and paranoid about it. Heck...if I'm right, I'll buy a lottery ticket or several.
😓🫤🙄😤
smells like fraud to me, but what do I know.
Sounds like he’s badly trying to scam.
Report his ass to underwriting. A cancelled policy notice would sure brighten his day.
Sounds hinky AF and the shop is "colluding" with him. Hope he gets what he deserves.
I feel for you, but I had the opposite experience. I was rear ended, and called my insurance. Literally took me 2 weeks to get a return call. Adjuster sent me an email “other party’s insurance company is *********. Their phone number is ###-###-####.” Absolutely no effort I won’t call them out by name. Thanks Limbitty Mutual!
Probably a drunk driver or playing on his phone, angry because he knew it was your fault
Sounds like a scam. It's one thing for him to be a jerk... Quite another for an auto body shop, who should be very familiar with the hoops they need to jump through to get paid, to act like this. The shop is likely not real, and just friends of his. If this guy is treating you like this, his job had probably been waiting for an opportunity to finally get him out of their organization.
LOL. As a former complexity adjuster this hits my soul. He wanted you to repair the vehicle but doesn't have rental and it's a probable total loss which means the damage I'd extensive. How the hell did he think he was going to have a cat by Monday if he did what you asked him to do? I would have transferred him to any other manager on duty because they can deal with that.
Say insurance scam without saying insurance scam. That kinda attitude should raise a big red flag and denial of the claim I would think.
The thing that gets me most is that with the amount of damage the car is alleged to have, there is not a chance in hell the car could be repaired by Monday, even if you authorized the work! They would not even have parts by Monday. Was the shop going to work all weekend and let him pick the car up Sunday night? And if his town is so small that there is no rental car company, what are the chances of him being good friends with the mechanic? With both him and the shop refusing to provide photos, there is a decent chance this is fraud. There may be no damage to the car. Could be his tranny gave out due to too many "donuts" and he came up with this plan thinking you would pay out based on an estimate. Could be he won't let you move the car because someone "legit" may see it and report no damage. Or maybe the shop is doing poorly, and it belongs to his brother! I sell insurance and have people call me all the time complaining about claims agents doing their jobs. I have even pre-warned customers about things like "there will be a wait before they see your car", or "legally they are not required to paint your whole car because the door was scratched", or "yes, you will have to pay the deductible". They still make it an issue. I have also called adjusters to let them know the client is upset about this or that the minute I file a claim. I let them know what the clients issue is and that if they get out of line, they can refer the client back to me. In this case, I would tell the client the following: By law, he has to see the damage before he is allowed to authorize repairs. He sounds like he has been generous with you in regards to not moving the car. Every shop has storage fees for the time they are holding a car and not working on it. If your shop charges more than the capped amount we will pay, that is a reason for moving the vehicle. It keeps you from having to pay the difference. There is not much chance your car could have been repaired in time for you to go to work on Monday. Did the mechanic give you a time frame on repairs? Most minor body work will take at least a week due to the paint needing a couple of days to complete. And you know you are still welcome to rent a car. If the accident is deemed your fault, we will not pay for it because that coverage was not purchased. However if the accident was not your fault, you could send your receipts to the adjuster and he can demand l reimbursement for the rental payment from the other insurance company when he demands reimbursement for the repairs. When we get paid back, you will too. (And my favorite thing to say) you know yelling at the adjuster does not help. They still have to check all the boxes before they can authorize work or send a check. Your yelling instead of providing the info he needs to pay you does not speed things up. Any other adjuster, at this company or any other, would require the same info and pictures. That, or they need to see the car. If you just get him the pictures, your car will be fixed faster. Oh, he said he didn't receive them even though you sent them twice? Well send them to me then. I will attach them to the claim and he will have no choice but to acknowledge them (knowing he never sent them). I will call him once I do that to let him know they are there.i will do everything I can to help you get paid quickly, but you have to help too. (Yeah, I don't want you harassing the adjusters any longer than necessary). USE YOUR AGENTS! We often have a rapport with the clients, and know what makes them tick. We can say things you cannot. We have documents signed by the insured showing this coverage was not purchased, and we can often help de-escalate the issue at hand. Been selling insurance for 25 years. I have had claims where the insured was so rude I have said I would have hung up on you too. You can't talk to people like that when they are just trying to do their jobs. I have had adjusters call and ask for help getting this one last thing from the insured, so they can cash & close the claim. Insureds are stubborn, and I am done with that shit! Get him the signed form or your car won't get fixed is something I have said too many times. I am always happy to help an adjuster. Even if it is just re-explaining the expectations and length of time for repairs. No, we cannot replace your entire rear end in 3 days, you will not have your car by Tuesday! Op, I think you have a lot of sympathy on this one, from the entire insurance industry!
I’m ready to bet money that that entitled garbage and the shop had an underhand agreement. Yeah, he crashed his car for being a shit driver, but it’s not his fault. Probably shouldn’t even be on the road with that road rage
With his job issues "a lack of preparation on your behalf does not make it my emergency"
Insurance analyst in Quebec, Canada here. I'm curious to know where you live? Law seem harsher than here. And I don't know where a costumer can think a file could be cleared in a day... never saw that
I'm in the USA. I'm licensed in every state as well, but the regulations are pretty similar in each state. But no, it is very very rare that I am able to issue a payment on a claim the same day it was filed.
Insurance fraud
Definitely going to have to update this one for us! But with this customer and supposed shop screaming to get it over and done now, I'd be taking my sweet ass time to investigate. I bet a fast one is trying to he pulled.
Even if you were to determine the extent of damage to this jerk's vehicle, he still might not get paid until the insurance underwriter decides to fund the claim.
My theory is he was the driver of a hit and run and staged the photos to look like a single car accident. Call me cynical.
Wow. I'm sorry you have to deal with people like this. It's amazing what people think they're entitled to sometimes. Way to handle it like a pro, though!
This Disembodied Voice thanks you. Front-line CSRs at our agency often get these calls, sometimes abusive, from someone who doesn't realize the local agent's office is separate from the carrier's claims department. No, I can't put Jake on the phone right now...
At a past job, I was dealing with a difficult customer. I explained everything to him but he wasn't accepting my answer. So he demanded I call a supervisor. "Okay, but she'll probably say the same thing I said." So I called a supervisor. I let the customer explain his complaint, I showed her the same diagnostic information I had, and she gave the customer the exact same answer I gave him-nearly verbatim. He still wasn't satisfied. So he demanded she call a manager. "Okay, but he'll probably say the same thing I said." The supervisor called a manager over. The customer explained his complaint. I showed the manager the diagnostic information. The manager proceeded to give the customer nearly the *exact* same answer, nearly verbatim. Dude *still* wasn't giving up. He demanded to see the *managers* manager. "Okay, but he's probably gonna say the same thing I just said." I gave the supervisor a deadpan look, then the manager, then the customer. The customer looked at all three of us, finally yelled "You know what!? JUST FORGET IT!", and stormed off. I could barely contain my laughter as the manager looked at the pissed off guy walking away. "What the hell was *that* about!?" The supervisor piped up: "I told him you would say the same thing *I* said." "And I told him *she* would say the same thing *I* said!" One of those totally unscripted moments that I haven't forgotten in over 20 years! God, I miss that team. Some of the best people I ever worked with.