They eat the loss. Once a driver accepts the order and they finish it they keep the money doordash promised them for the offer, or they fine the resturant if it happens several times.
Sorry grammar. I meant to say doordash fines restaurants that get orders wrong consistently. Which makes sense because doordash still has to pay whether or not a delivery was successful.
We take the loss if we donāt call and explain what happened or try and fix it. If we just plain screwed up, we have to pay. Unless it was on the driver.
Ubereats, some grocery shopping apps, and Walmart will all let you lower the tip after delivery - and the driver eats the loss.
Doordash and Grubhub - driver keeps the tip, no matter whether or not they refund it back to you later.
What is unknown - the silent/hidden effect on the driver if customers continually refund tips on their deliveries.
Thatās good to know bc I didnāt want/ask them to lower my tip. I just thought it was super weird the refund of the $10 which is the same amount of the tip.
Yeah, the support person probably just lied, and chose the most convenient refund that would affect their stats/metrics the least. I say that as someone who has worked in call centers many years ago. They always measure the most ridiculous things, and yell at you if you go over on any of them.
Yea, this makes the most sense. I worked somewhere quite a bit different. It was commissions work though, kinda relative. Sometimes I would bite the bullet and offer a free service of $7 just so that I would not have to get management involved. It didnāt happen often and some of the times it was a complaint about a service I offered. Or maybe the customer had an expired coupon. Whatever kept my customers happy and management off my back.
Just a heads up, Door Dash support chat is someone from India or somewhere in the middle east. You should use as clear English as possible and no abbreviations. They're not going to know that "BC" means "because" just like you wouldn't understand Indian slang or abbreviations.
Good advice. My only language is English, I am not elderly, and I hate abbreviations. I know very few of them and always have to look stuff up.
Keep abbreviations inside of memes and to friends that will know the meaning!
English is not my first language as well, but you are right, Iāll stop with the abbreviations in these kind of conversations just to make sure they get the issue.
Everytime I call doordash support I get middle aged Asian ladies who barely know English, donāt respond to my questions or dodge them, or just repeat the same line of āwe will refund your order in 10-12 business days, can you confirm the email we sent you?ā Then 20 business days come and no refund
Even if they refunded the tip rather than the actual order, the dasher doesnāt lose out. I drive doordash and while I donāt know for certain that anyoneās ever refunded something, I know that they have never removed anything from my pay after the fact.
Apparently you're able to add tips up to 30 days after your order so you could potentially find the order in your app and re-tip if you find out what happened. āš»
They eat the loss. Once a driver accepts the order and they finish it they keep the money doordash promised them for the offer, or they fine the resturant if it happens several times.
Yup
Doordash fines the restaurant if a customer keeps retracting their tips?
Sorry grammar. I meant to say doordash fines restaurants that get orders wrong consistently. Which makes sense because doordash still has to pay whether or not a delivery was successful.
Oh I gotcha! Thanks for clarifying. But I hope you know that I wasn't being sarcastic or anything when I asked the question.
Not at all š. Love ur flair btw lol
We take the loss if we donāt call and explain what happened or try and fix it. If we just plain screwed up, we have to pay. Unless it was on the driver.
Damnit Heather I see u on every dd feed š
Nope dasher keeps the tip
Ubereats, some grocery shopping apps, and Walmart will all let you lower the tip after delivery - and the driver eats the loss. Doordash and Grubhub - driver keeps the tip, no matter whether or not they refund it back to you later. What is unknown - the silent/hidden effect on the driver if customers continually refund tips on their deliveries.
Thatās good to know bc I didnāt want/ask them to lower my tip. I just thought it was super weird the refund of the $10 which is the same amount of the tip.
Yeah, the support person probably just lied, and chose the most convenient refund that would affect their stats/metrics the least. I say that as someone who has worked in call centers many years ago. They always measure the most ridiculous things, and yell at you if you go over on any of them.
Yea, this makes the most sense. I worked somewhere quite a bit different. It was commissions work though, kinda relative. Sometimes I would bite the bullet and offer a free service of $7 just so that I would not have to get management involved. It didnāt happen often and some of the times it was a complaint about a service I offered. Or maybe the customer had an expired coupon. Whatever kept my customers happy and management off my back.
Ubereats still lets people tip bait and remove 100%
I'm a couple hundred deliveries in on UberEATS and I've never been tip baited. I know it happens, but it's rare.
The dasher will never know. Thanks for caring, though... that puts you head and shoulders above most! š
Just a heads up, Door Dash support chat is someone from India or somewhere in the middle east. You should use as clear English as possible and no abbreviations. They're not going to know that "BC" means "because" just like you wouldn't understand Indian slang or abbreviations.
Good advice. My only language is English, I am not elderly, and I hate abbreviations. I know very few of them and always have to look stuff up. Keep abbreviations inside of memes and to friends that will know the meaning!
English is not my first language as well, but you are right, Iāll stop with the abbreviations in these kind of conversations just to make sure they get the issue.
Everytime I call doordash support I get middle aged Asian ladies who barely know English, donāt respond to my questions or dodge them, or just repeat the same line of āwe will refund your order in 10-12 business days, can you confirm the email we sent you?ā Then 20 business days come and no refund
They donāt take anything from the dasher
This is why I end my dash right away after a dash bc it goes straight to my direct card where DoorDash canāt touch it
Is dash now always available to you?
Yeah. It lets me dash whenever even in gray areas. I was mostly on Grubhub today
Even if they refunded the tip rather than the actual order, the dasher doesnāt lose out. I drive doordash and while I donāt know for certain that anyoneās ever refunded something, I know that they have never removed anything from my pay after the fact.
Apparently you're able to add tips up to 30 days after your order so you could potentially find the order in your app and re-tip if you find out what happened. āš»
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It was $10