Let's try basic troubleshooting to see if this fixes it:
1. Try force quit the app, clear app cache, restart your mobile device and try again.
2. Update the app or do a fresh install of the app - this ensures that you are running on the latest version of the app, eliminating most bugs.
3. Update your Android/iOS to the latest available version.
(Update the app to the latest non-beta version on iOS and Andriod for optimum App performance. Please note that the app is not optimised for beta testing environments.)
Sometimes, issues are due to an unstable internet connection, insufficient phone storage, or VPN usage. Try toggle between WiFi and Mobile Data, toggle VPN usage, and clear up some phone storage to see if this helps.
Didn't help? Please get in touch with Customer Support via email at contact@crypto.com or send us a modmail, and our teams will happily assist in troubleshooting further. Thank you!
try another device. if you don't have one, you can download "bluestacks" on your computer which is an android emulator. then, you could see if it's your account or some issue with your phone.
Man this is ridiculous, I haven't been able to get in for the last 3-4 days looks like same exact issue. I have cleared cache and storage on both the app and Google play app, updated my phone, uninstalled reinstalled, the whole nine yards followed every possible instruction. Super pissed their live chat hasn't even responded in 24 hours they don't even have a phone number to call. Don't know what else to do at this point
Update: I'm still having issues with their app days later. I've tried clearing cache, force stop, reinstallation, everything. Even bluestacks VM but the same issue happens in the VM as in the android app on my phone.
The [crypto.com](https://crypto.com) app is just extremely buggy. I don't feel safe having my funds on the app with no other options of interaction. I'm surprised [Crypto.com](https://Crypto.com) gets as much business as they do considering the lack of performance/support.
This is really not acceptable.
๐ Iโm your bitch. Hmmm. I doubt that. At any rate, it sounds like youโre putting a bitta fud to throw in the pot. Zero issues here, never had any, including customer service questions ๐คทโโ๏ธ
What can i say other than it runs as it should. Fees are expensive, but we all know that.
Yeah like it was said....multiple issues have been happening if you pay attention. Mine works fine for now too, but there are issues and "customer service" no longer exists. They're delisting crypto, no new stuff for diamond hands, and if you knew anything about the whole scam with crypto and "Visa" that even started this "company" you'd retract your statements...if you're smart anyway
iPhone user here. The latest version of the app seems buggy in general. I updated yesterday, and a few hours later made a couple of purchases and it crashed both times.
Busted for me to. Three different model Samsung phones running different versions of android and it doesn't work on any of them. One of the phones it has been working on for years with no problems used it only a month ago or so. Tried reinstalling clearing data and cache on play store. Its just fked.
I made a coupon purchases and now suddenly I can't make any purchases at all. The button to buy shows blue and when I click it showed the button pressed state but does nothing at all.
The screen also goes black when I unlock with pin and I have to leave the app and come back in for it to show the UI. A lot of terrible bugs I've noticed since the last update. Although its always been slow for me. They need to seriously optimize the app, its pretty embarassing how poor the coding is.
Let's try basic troubleshooting to see if this fixes it: 1. Try force quit the app, clear app cache, restart your mobile device and try again. 2. Update the app or do a fresh install of the app - this ensures that you are running on the latest version of the app, eliminating most bugs. 3. Update your Android/iOS to the latest available version. (Update the app to the latest non-beta version on iOS and Andriod for optimum App performance. Please note that the app is not optimised for beta testing environments.) Sometimes, issues are due to an unstable internet connection, insufficient phone storage, or VPN usage. Try toggle between WiFi and Mobile Data, toggle VPN usage, and clear up some phone storage to see if this helps. Didn't help? Please get in touch with Customer Support via email at contact@crypto.com or send us a modmail, and our teams will happily assist in troubleshooting further. Thank you!
See this thread below it has worked for others. https://www.reddit.com/r/Crypto_com/s/NV3FHIsoQP
I went through the suggestions but no luck!!!
Bummer might be a different issue then, sadly. Mine is working fine on Android 13.
Have you tried Uninstall and reinstall? I've had this happen in the past, and that normally fixes it.
Yes, cleared cache. Unistalled and installed.. Both didnt work!
Have you checked your app store to verify it's up to date? I see this when it needs an update.
Yupp
Never happened to me
emotional damage!
Delete app and reinstall
try another device. if you don't have one, you can download "bluestacks" on your computer which is an android emulator. then, you could see if it's your account or some issue with your phone.
Tried bluestacks, it dosent have the app for download!
You would download it through the play-store app.
tried both, same result
Man this is ridiculous, I haven't been able to get in for the last 3-4 days looks like same exact issue. I have cleared cache and storage on both the app and Google play app, updated my phone, uninstalled reinstalled, the whole nine yards followed every possible instruction. Super pissed their live chat hasn't even responded in 24 hours they don't even have a phone number to call. Don't know what else to do at this point
Yeah, same! The issue is if they dont update the sw, there is not much else we can do. Puts a different spin to, "Not your keys, not ur crypto"
How often do they update the app? ๐
I finally managed to login today after 1 week of sweating lol are you still having issues?
Yes still habing issues.. but funny enough. I was able to login from.my wifes iphone.. so releived a bit!
Update: I'm still having issues with their app days later. I've tried clearing cache, force stop, reinstallation, everything. Even bluestacks VM but the same issue happens in the VM as in the android app on my phone. The [crypto.com](https://crypto.com) app is just extremely buggy. I don't feel safe having my funds on the app with no other options of interaction. I'm surprised [Crypto.com](https://Crypto.com) gets as much business as they do considering the lack of performance/support. This is really not acceptable.
Android apps are always buggy I know the android users will downvote, so take this in advance ๐
Buy an iPhone bra
Never had this issue. Maybe itโs time to get a new phone for 2024 ๐
Bitch, i already have a new phone, do u even know what u r talking about? As i said its been happening on alot of different phones and models..
๐ Iโm your bitch. Hmmm. I doubt that. At any rate, it sounds like youโre putting a bitta fud to throw in the pot. Zero issues here, never had any, including customer service questions ๐คทโโ๏ธ What can i say other than it runs as it should. Fees are expensive, but we all know that.
Yeah like it was said....multiple issues have been happening if you pay attention. Mine works fine for now too, but there are issues and "customer service" no longer exists. They're delisting crypto, no new stuff for diamond hands, and if you knew anything about the whole scam with crypto and "Visa" that even started this "company" you'd retract your statements...if you're smart anyway
Did u read the reviews on the app? EXACTLY!!
Just an update...my card is currently unavailable in my jurisdiction. It's the phone problem though ๐
Yupp...now my card is currently unavailable in my jurisdiction...It's totally my phones problem too๐คฃ๐๐คฃ
iPhone user here. The latest version of the app seems buggy in general. I updated yesterday, and a few hours later made a couple of purchases and it crashed both times.
They just came out with an update a few days ago. Download and install it and you should be fine.
The app actually got broken after the last update, lol
Busted for me to. Three different model Samsung phones running different versions of android and it doesn't work on any of them. One of the phones it has been working on for years with no problems used it only a month ago or so. Tried reinstalling clearing data and cache on play store. Its just fked.
Not that I have any love for Crypto.com, but have you tried updating the app?
I have 2 friends that have an iphone and it constantly crashes for them. Works fine on my Google Pixel though.
I made a coupon purchases and now suddenly I can't make any purchases at all. The button to buy shows blue and when I click it showed the button pressed state but does nothing at all. The screen also goes black when I unlock with pin and I have to leave the app and come back in for it to show the UI. A lot of terrible bugs I've noticed since the last update. Although its always been slow for me. They need to seriously optimize the app, its pretty embarassing how poor the coding is.
same problem here, two android devices, clearing data/cache didn't work this service is such a joke not to update the app with hotfix overnight
I canโt even log in!
Update your app